July 2020 SA Welcome Pack
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Thank you for registering with Hook Norton Veterinary Group. We have enclosed some information to assist you when communicating and working with our practice. If you need a vet, wish to make an appointment, order drugs or have a general enquiry, our Reception Team will be pleased to help you. The reception and shop at our Hook Norton Hospital is open 8.00am to 6.30pm Monday - Friday & 8.00am to 12.30pm on Saturday. Kind regards, HNVG Contents: Page 2 Meet the vets Page 4 Pet services Page 7 Nurse clinics Page 8 Lifetime Care Club Page 9 XLVets Page 10 Shop & drug orders Page 11 Repeat prescriptions Page 12 Contact information Page 13 Consultation times Page 14 Directions Page 16 Emergency service Page 18 Payment terms Page 19 Terms & conditions Page 22 Privacy policy Welcome to our practice WWW.HOOKNORTONVETS.CO.UK “Pleasure in the job puts perfection in the work.” MEET THE VETS Aristotle. Director Gary Jennings Director Will Oldham BSc, BVetMed, MRCVS BSc (Zoo), BVM&S, MRCVS Kathryn Baldwyn Bella Clarkson Katie McCreary Laura Snyman BVSc, BVSc (Hons) Small Animal BVSc GPCert (FelinePractice) MRCVS MA, VetMB, MRCVS BVetMed (Hons), Cert AVP, MRCVS Medicine Juliet Morris Hughie Mc Clafferty Hannah Brown Rupert Bond MA, VetMB, MRCVS B.Comm, DVM, MRCVS BVSc, MRCVS BSc, BVetMed, PG Cert Vet Ed, MRCVS Lydia Ropson Susie Riley Zoe Appleton BSc (Hons), DVM, MRCVS BA, BVSc, MRCVS MA, VetMB, MRCVS Gary has been a partner since 2006, and along with Will Oldham has overall responsibility for the Small Animal Veterinary Department. Gary has no specific key interest but works across the practice supporting the team and also does some work with injured birds of prey. Gary is married, has two active young sons and various pets including a spaniel and chickens! His main hobbies out of work are golf, running slowly, gardening and football. Will joined the practice in 2014 following a brief period working in general practice in the local area. In 2017 he joined the Partnership and now runs our Small Animal Department with Gary Jennings. Will is our lead surgical vet, his main interests lie in orthopaedics and soft tissue surgery. He has undertaken several advanced courses that compliment the skill set already at Hook Norton. Outside of work Will enjoys spending time with his young family and can often be found leading one or both of his 2 daughters on their pony. 2 Kathryn qualified in 2005 and came to work at HNVG in 2007. She loves both medicine and soft tissue surgery. She is particularly skilled at ultrasonography and has been instrumental in advancing our in-house diagnostic capabilities. Kathryn has successfully completed a certificate in feline medicine. Kathryn met her husband Sam, our farm animal partner, at the Practice. They enjoy spending their free time with their two daughters and pets, Ruby and Mr Monkey. Bella qualified from Cambridge University in 1998 and has been working as a small animal vet at Hook Norton Vets since 2003. Bella is interested in all aspects of small animal practice, especially surgery; she is based at the hospital in Hook Norton. Bella is married with 3 children. They have four dogs, cats, chickens, and too many horses! Katie qualified from the Royal Veterinary College, London in 2008 and took a job in the Lake District, working with small and large animals. After three years she decided to take a break and travel through Africa, from Nairobi to Cape Town. A six-month stint locuming in the UK then saw Katie off again this time to Australia to experience life and work down under. After a year of working in Australia, Katie came back to settle in the Cotswolds and concentrate on the small animal side of veterinary work. Katie enjoys all aspects of small animal practice; medicine and surgery but has a special interest in imaging and has almost completed a certificate in advanced veterinary practice (internal medicine). When not at work, Katie enjoys walking her dog, Tilly and spending as much time as possible in the great outdoors, camping and running. Laura qualified at Onderstepoort in South Africa in 2003. She has worked in small animal clinics in South Africa and the UK over the years and has now taken the decision to relocate to the UK. She has two boys and her husband is a farrier. They love old English churches and walking in the countryside. Laura also loves hiking, swimming and reading novels. She is interested in all aspects of small animal practice and you can see her mostly at Hook Norton and Deddington branches. Juliet joined HNVG in 2002 as a Farm and Small Animal Vet, and splits her time between the two departments; spending 1 day a week at our Small Animal branch in Deddington and 2 days a week TB testing with our Farm Team. Juliet’s spare time is taken up with running about after 2 boys and 2 unruly German Shorthaired Pointers! Hughie is a native of Galway in Ireland. He has an honours bachelor degree in Commerce and Law & qualified with a doctorate in Veterinary Medicine in 2015. Hughie previously worked with farm, equine and exotic species, but works with domestic pets here at HNVG. Outside of work Hughie likes to spend most of his time outdoors whether its gardening, hiking or playing golf. Hannah graduated from Bristol in 2015 and relocated from Somerset to join our Small Animal Veterinary Team in April 2019. Hannah enjoys all aspects of first opinion work and is currently studying for her Certificate in Cardiology with the aim to become an Advanced Practitioner. Hannah is super sporty and enjoys playing squash and participating in all sorts of sporting events in her spare time. She has a Labrador called Winnie who goes everywhere with her, including work! Rupert graduated from Liverpool University in 2004 and enjoys all aspects of general practice especially surgery. Rupert has a Jack Russell Terrier called Lotte and in his spare time can be found walking with her, playing squash or relaxing with a good book. Lydia completed her first degree at Royal Veterinary College London, she then went abroad to study and graduated from the University of Veterinary Medicine Budapest in June 2019. Having grown up in the Midlands Lydia looked forward to returning to the U.K after studies to develop skills in all aspects of veterinary medicine. As a recent new graduate, Lydia looks forward to meeting you and caring for your furry family members at the Hook Norton Hospital. Outside of work Lydia enjoys travelling and exploring the great outdoors, although she is often partial to a cosy night in with a good book. Susie graduated from Bristol Vet School, and saw practice at HNVG as a foster student. She now joins our Small Animal Veterinary Team. Susie has a Rough Collie called Bertie and in her spare time can be found hitting the gym, walking the dog or playing tennis. Zoe qualified from Cambridge Vet School and has been working in small animal practice since. She loves spending her days with animals, and can’t imagine doing anything else! In her spare time, Susie enjoys cooking, going on walks in the countryside and spending time with her two cats, Meg and Moon-Pie. 3 DIGITAL X-RAYS Our state of the art digital x-ray equipment is situated in our radiology room at the Hook Norton hospital. Any sized pet can be x-rayed on our sliding table with ease. High quality digital x-rays are sent to a computer screen in a matter of seconds and are interpreted by a veterinary surgeon immediately. These Images can be transferred to a CD or emailed where Pet necessary. The x-ray machine can be used to diagnose many ailments affecting the bones, chest or abdomen. It is often essential in emergency situations Services and is available for use 24/7 as needed. ECHOCARDIOGRAPHY Over the next few pages you will see Echocardiography (a heart scan) is an imaging technique using some the services we offer. If you would ultrasound to assess the heart. This allows us to have a look at the hearts shape and structure, giving detailed assessment of the chambers, like any more information then please valves and great vessels. In addition to this, we can look at how the contact us and speak to one of our heart contracts and assess how effective it is at pumping blood around receptionists or farm vets. the body. This equipment is important in diagnosing a range of heart diseases including mitral valve disease, which is common in Cavalier King Charles spaniels, congenital heart defects, congestive heart failure and a number of other heart related conditions. BVA HIP & ELBOW DISPLASIA SCREENING The radiographic service is run by our Veterinary Surgeons as part of the When having a heart scan, patients are often not required to have BVA/KC canine health scheme. It involves x-raying the hips, plus elbows if sedation, and the procedure is short and painless. Echocardiography required, of certain canine breeds (eg labrador, german shepherd) which is reccomended for any animal with a heart murmur of concern or are known to be genetically susceptible to hip and/or elbow dysplasia. symptoms of heart disease (coughing, breathing changes, exercise The radiographs are taken using a fast acting and reversible sedation, intolerance or fainting). We have 3 small animal vets who are skilled at under which the dogs are totally relaxed so can be placed in the performing scans of the heart- Kathryn, Katie and Hannah. necessary positions without the requirement for manual restraint.