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Corporate Presentation Corporate presentation 2018 We are SEUR DPDgroup Innovative solutions Our commitment We are SEUR 3 We are SEUR Committed to our Reference company customers • Pioneer company in the industry • Pro-activity in delivery solutions since 1942 • Adaptation to every customer’s • The structure with largest network in need Spain and Portugal • Proximity and cooperation • Multi-expert mindset • Quality, reliability and customer’s • International operational capacity full satisfaction provides service to 230 countries • We have the highest satisfaction through the GeoPost network ratio of the market: more tan 90% 4 We are SEUR Multi-expert Mindset Global Freight Express Documents Business Area logistics parcels parcel Customers Companies SME SOHO Private Transactions B2B B2C C2B C2C Coverage National (Spain and Portugal) International 5 We are SEUR The best team Sales School Leaders School • More than 1.250 professionals • + 120 students trained in Spain and Portugal • Total training hours: 13.800 6 We are SEUR Our team 7 SEUR in figures Revenue 2017 215 M € Parcels delivered (millions) e-commerce 2017 International + 110 660 M € 168 M € millions Parcels per day Professionals 5% 8.000 (500 new jobs) Growth in Fleet of vehicles 370.000 volumes 5.000 Pickup network 1,2 million 1.400 Customers Most of the achieved milestones and results in 2016 are key for developing our future goals INTERNATIONAL B2B GROWTH OF 15% STRONG GROWTH STRENGTHENING THE BUSINESS 25% OF SUSTAINED IN COLD SERVICE GEOPOST PRESENCE IN GLOBAL REVENUE GROWTH ENGINE OFSEUR NOW (x2) SPAIN AND PORTUGAL 92% 10% GROWTH EMPLOYABILITY IN PREMIUM GROWTH IN KEY + TRAINING HOURS SERVICES AND CHARITY ACCOUNTS PROJECTS DPDgroup DPDgroup Revenue 2017 (millions) Parcels delivered Parcels per day in 2017 (thousands of millions) €68.000 1,2 MM Employees Deliveries in 4,8 230 millions 68.000 countries 2017 achievements Success, cooperation and integration Italy Brazil Russia Turkey Fantastic cooperation Great start & fantastic Great move towards Great turnaround & team spirit with BRT work achieved in less integration between achieved in a very team than one year DPD & SPSR difficult environment 2017 achievements Success, cooperation and integration India South East Asia France Europe Fantastic work and GeoPost to become a Chronopost to Big investments in cooperation to move shareholder in acquire Delifresh hubs launched the business model to Ninja Van B2C Trends 2018 Strong B2C Faster deliveries Last mile as a Urban logistic #1 growth #2 #3 service #4 as a milestone 90 65 54 40 25 2013 2014 2015 2016 2017 B2C captures the whole AMZ Prime customers growth In the B2C market, the One emerging concept: growth of the CEP market in million (USA) recipients expectations urban space to be given in Europe are about everything back to inhabitants and making their life easier visitors E-merchants Strong e-food #5 Big data #6 Robot inside #7 #8 concentration development improvement The main focus of Big data is Chinese manufacturing AMZ and ALIBABA are Two main characteristics of the food detailed customers companies and Parcel competing to dominate business: knowledge operators are moving very e-commerce market - - provide a better “repeat” quickly towards robotization worldwide - - better customer knowledge DPDgroup in Europe ▪ Nº1 in Spain, UK, Poland, Estonia y Nº2 in urgent transport in Europe Lithuania ▪ Nº1 in B2C, domestic parcel delivery and international road services Majority shareholding Minority shareholding ▪ Nº2 in Portugal, France, Austria and Latvia Agreement ▪ Nº2 in parcel services in Europe 92% shareholders in Spain 15 Innovative solutions 16 #WEARE 1-2 hour time window from click From 8:00 to 00:00 SUBSIDIARY 20 YEARS OF MADRID, YOUNG TEAM IMPROVING OUR FIRM EXPERIENCE BARCELONA AVERAGE 31 IT PLATFORM Send whatever you want, even AND VALENCIA YEARS Y.O. food with temperature controlled requirements Dedicated fleet 3.000 DELIVERIES NEW CUSTOMERS and customer care 330 OWN VEHICLES 80% ECO-VEHICLES in DRIVERS / PER DAY ATTRACTED AND 2018 (GNC + ELECTRIC) EXTENDING IT platform 650.000 Deliveries in 2017 Livetracking and SMS and e-mail confirmation Predict • DPDgroup is the first network offering Predict service in Europe • Benefits: pre-warning, 1 hour time interval, live tracking and inflight options • Available in 22 countries Available Pickup Countries covered by Pickup network Pickup Points in Europe 32.000 26 Parcels delivered per month through the Pickup network Red de puntos Pickup 2017 5.000.000 Own pickup points Collaboration Pickup Points Our commitment Our commitment Our commitment 1 Measure 2 Reduce 3 Offset Respire Reduction of Offsetting with GHG emissions Carbon credits per parcel KPI monitored quarterly on • Tour optimization for delivery 7 low carbon projects situated environmental impact and vehicles closer to our locations, 70% in carbon footprint of our • Increase efficiency with Europe related to renewable activity. Externally verified Predict and Pickup energy and energy transition. since 2012 • Deployment of eco-fleet, fuel efficient & alternative solutions st st 1 -16% 1 CEP (Courrier, Express, Company of our industry Parcel) leader worldwide on in the Platform of of CO2 reduction per the Voluntary market” “Companies for energy parcel by the end of 100% deliveries are Carbon efficiency” 2016 neutral Urban logistic ALTERNATIVE FLEET INFRASTRUCTURE ✓ Nissan e-NV200 (electric) ✓ Renault Kangoo (electric) ✓ Nissan leaf (electric) ✓ Dual-fuel transformed van ✓ FREVUE (won Low Carbon Road Transport Initiative of the Year Award) ✓14 Micro Depots ✓Madrid, Barcelona, Valencia, Córdoba +8% ✓Our own stores used as hubs Eco-fleet Annual Objective LNH (LNG,CNG and Mega-Trucks) Transform current fleet to CNG Include new eco-vehicles Urban logistic Eco- maps PROCESSES TOOLS Eco- means & Permanent Wave Delivereasy Predict vehicles 250 eco- vehicles and eco- means 1 “Bottle taps for a new life” 2 Propionic Acidemia project 60,000 € raised sponsoring rare childhood disease research (Propionic Acidemia) 1 million € raised by recycling 4,500 tons of plastic to help 139 children 3 Volunteer’s Programme 4 Charity logistics +300 volunteers Charity logistics dedicating over 2,500 2,200 tonnes in hours, 32% in 10,000 shipments hospitals 26.
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