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OnFor your Southeastern journeyBoardSummer 2019

Driver Kelly-Joe wants more women to join her Women with drive Plus Station improvements Out and about Ticket office opening times On Board. March 2019 – October 2019 Hello, Welcome to the Summer 2019 of On Board. On page 8, meet Southeastern driver Kelly-Joe Ballard who’s blazing a trail for women on the railway, while on page 10 you’ll discover more about the hidden gems that the Southeastern network has to offer around Canterbury and Whitstable if you’re looking for a day Contents trip this summer. Throughout this magazine, you’ll find uplifting stories too of how Southeastern staff have gone the extra , and there’s plenty of hints and tips on how to find your best value ticket with a new 26-30 Railcard. Our improved Key card also offers regular and occasional passengers alike new benefits. A report released in June by independent passenger watchdog Transport Focus shows a year-on-year improvement in passengers’ overall satisfaction with our train services. Overall satisfaction among Southeastern passengers has increased by five per cent since spring 2018 and four out of every five passengers (80 per cent) now rate themselves as very or fairly satisfied with their journey. We are one of only three train operators in Metro line driver Beat Britain to show a significant year-on- Kelly-Joe Ballard year improvement in the spring 2019 National Rail Passenger Survey. 4 Information board 16 The Creative Coast The survey results also show that News from around the Southeastern Galleries and exhibitions by the sea the heat passengers’ satisfaction with the network to keep you in the loop and up 18 Performance punctuality of our trains has increased to date To keep comfortable in hot Statistics, punctuality and opening hours by eight per cent over the past 7 Battle’s beauty weather carry water with you. year, reflecting a near ten per cent The small, Gothic-style station in Battle, improvement in train punctuality since has undergone a revamp St Augustine’s Abbey, 2017. This improvement has been and it’s looking great Canterbury Feeling unwell on a train? delivered through close partnership 8 Women with drive Ask for help at the next station. working with , and 2018 Find out what it’s like to be a Metro line Don’t use the emergency alarm was Southeastern’s most punctual ever driver with Kelly-Joe Ballard, who is on a autumn for the second year running. mission to get more women to apply onboard, it can cause delay in Enjoy exploring the Southeastern to drive trains network – and have a great summer. help reaching you. 10 Out and about Whistable and Canterbury have plenty Paul Prentice, Editor to offer day trippers this summer. From Find out how we prepare oysters to cathedrals, there’s something for summer at for everyone southeasternrailway.co.uk/ Disclaimer 12 What’s on The opinions expressed in this guide are not necessarily those There’s plenty to do across the network summer-weather of Southeastern. Editorial about Southeastern products and services may not include all of the applicable terms and 14 Unlock your journey conditions. Visit southeasternrailway.co.uk call 0345 322 7021 Introducing your upgraded Key and the or write to Southeastern Customer Relations, P O Box 10422, Unit 16, Coalfield Way, Ashby-de-la-Zouch LE65 9EL. Registered 26-30 Railcard in (CN 4860660) Southeastern is part of Govia, a joint-venture between Go-Ahead Group plc and Keolis UK ltd. Produced by beetroot. beetroot.co.uk 0207 749 0180

Summer 2019 33 News News

The information board Charitable souls assengers across the District Samaritans. In addition, Get up to speed with Southeastern’s latest news PSoutheastern network have £2,245 went to support hospice given generously to conductors patients with terminal illnesses, Jen Smith and Colin Offord as their families and carers. The they carried collection buckets charitable conductors had both through trains. chosen their charities to receive Life saving The duo raised £1,652 for the funds and then raised money actions the Tunbridge Wells and for each other’s choices. railway enforcement officer’s A quick thinking saved a young -land wonder woman from choking, Ian Harrison was off duty when he heard panic icket Office colleague team and Network Rail have breaking out further down the TMichael Gould has put helped by uprooting an carriage. He rushed over to find the plenty of care and attention unwanted tree and reinstating passenger in distress. into the station garden at Petts a wall. The result? A beautiful He slapped her on the back a few Wood. He spends hours tending garden filled with dahlia, times and she coughed up the food she the patch, weeding and begonia and geraniums that was choking on and the colour returned planting, with trees and plants offer rail passengers a spot to her face. Ian was recognised for his donated by colleagues. of colour on their morning quick actions and smart thinking with The Southeastern facilities commute. an award. Special This one’s on us delivery ustomer Experience Ambassador e like to take care of our CJamie Martin recently went above and W passengers and when one beyond to help a passenger who had left her passenger’s train was cancelled, we belongings on a train. did just that. Jamie spotted some important documents Amy Fraser discovered her train from and a passport in the Cannon Street Dover Priory had been cancelled and lost property office and decided to reunite them tweeted, “I’m cold, tired and I want to get with the owner – student Jiayue Ren studying at home” to the Southeastern Twitter team. Entertaining Rainham the University of Birmingham. Team member Anna Richards saw it and ustomer Services Assistant Tom He shares jokes with colleagues With the support of his manager, Jamie suggested Amy pop over the road to the CMcGilloway has helped make and makes passenger birthday hopped on a tube at London Bridge and Priory Hotel to wait. the platform at Rainham station a announcements on his PA system and headed to Euston where he got a train to Amy replied, saying it was “expensive cheerier place in the morning. it’s earned him a bit of a fan club. But Birmingham. Then he nipped over to the and pay day tomorrow”, asking “you While giving his information, Tom’s just happy that he’s been able university, handed the personal items into buying then?” Anna was quick to respond he noticed passengers waiting in to make a difference. “Passengers are Jiayue’s halls of residence and then headed Solar savvy and organised for a drink to be waiting silence and decided to do something now speaking to one another. I love back to London. All in all it was a 250-mile rove Park depot has panels were funded by the for Amy when she got to the bar. about it by injecting a bit of humour it that they’re a lot friendlier towards round trip. Greceived 504 solar Department for Transport “It was a level of customer service I and singing into his announcements. each other,” he said. “It’s my job to help people,” said Jamie. “This panels on its roof, which feed and will generate enough didn’t expect!” said Amy. girl’s whole life was in that bag, her passport sustainable energy to power electricity to run 37 households and visas for all over Europe.” engineering work below. The a year.

4 On Board Summer 2019 5 News Station upgrades

More from the information board Tools down in 1066 Country Passengers using Battle Station will benefit from a revamp this summer

he refurbishment of Battle programme of other works. not only preserved the building but has railway station, considered The consent secured from Rother ensured that it will continue to serve to be one of the finest Gothic- District Council by Clague involved passengers and visitors for generations Tstyle small stations in the the removal of a chimney that was to come.” country, has been completed. structurally unsafe. It was replaced by While the conservation works The project was undertaken Redec in brickwork consistent with the were being undertaken, a separate on behalf of Southeastern by the original 1852 design of the building. programme saw the installation of new conservation team at Canterbury- Huw Merriman, MP for Bexhill and bicycle racks for train passengers. based Clague Architects, and Redec Battle (pictured below with local David Statham, Southeastern’s Refurbishment, a chartered building representatives), said: “The refurbished Managing Director, said: “As well as company based in Ashford. station at Battle looks fantastic. It is a preserving the fabric of an iconic, It also undertook the discharging significant local building being used by historic building, this restoration work of the planning conditions, which hundreds of people each day and for will enhance the experience of the required securing approval for the many others it’s their first impression of more than 500,000 passengers who use materials used, including the mortar for the historic town of Battle. The attention the station every year and is part of our the repointing of the Wealden Ragstone, to detail involved in restoring the station ongoing programme of investing in the replacement roof and extensive to its original glory is remarkable. It has improved facilities.”

Delays repaid

n June, Southeastern announced but if they are it’s really important that claims and regular journeys. Ian improved compensation we compensate them properly. That’s The Key smart ticket system will scheme will be introduced as part why I’m delighted to announce these also be enhanced, with single and of a suite of passenger-focused improvements to Delay Repay, which return tickets available to purchase improvements to be rolled out by will make a real difference for people online for the first time. And a new the autumn. who experience shorter delays of ‘Best Fare Finder’ will be launched ‘Delay Repay 15’ will mean between 15 and 30 minutes. on the Southeastern website to help passengers delayed by 15 minutes “We’re also launching an upgraded passengers get the best value tickets or more will receive money back website so claims can be submitted for their journey. to compensate them for the in half the time, enhancing The Key These improvements are part inconvenience, where currently smart ticket system alongside a new of a short-term extension to the compensation applies for delays over Best Fare Finder, and expanding our current Southeastern franchise, 30 minutes. award-winning Customer Ambassador which has been agreed following Delay Repay 15 was always going programme.” the announcement by the Secretary to be introduced as part of the Southeastern has committed to of State for Transport on 10 April. next Southeastern franchise. This making the process of claiming Southeastern will continue to operate announcement means that passengers compensation quicker and easier. It services until 10 November 2019, with will get the benefit sooner. will also launch a website upgrade an option to extend to 1 April 2020, David Statham, Southeastern’s that will cut the number of steps allowing the government more time Managing Director, said: “I don’t want needed to complete the online form, to review and award a winner for the any of our passengers to be delayed, by using information on previous next Southeastern franchise.

6 On Board Summer 2019 7 Industry

Women “It’s great that we’re encouraging more women to on track apply but it’s not enough. We want to see more!” Train driver Kelly-Joe Ballard wants to get more women interested in joining the rail industry

ince 2016, Kelly-Joe has been a much safety training to consider, but I’ve be Charing Cross to Sevenoaks, but then driver on Southeastern’s metro always felt really supported by other on the way back I might go into Cannon routes. That means her routes drivers. We are very safety conscious and Street and then out to .” are inner-city and go out as far this is particularly important at stations. as Sevenoaks or Gravesend in For instance we might sometimes have Women With Drive SKent. There’s a high chance that your to reopen doors and close them again if Kelly-Joe is an ambassador for Women morning or evening commute will have there’s a problem. It’s all about keeping with Drive, a campaign that aims to been driven by Kelly-Joe. passengers safe,” she said. recruit more women as drivers. She’s Before she moved into the rail industry, been on the radio to get women to Kelly-Joe was a bus driver but wanted In the cab join the rail industry and has seen an a new career – and hasn’t looked back When passengers are going about their increase in female applicants. “It’s great since. She’s now a key member of the team daily commute, it can sometimes be all that we’re encouraging more women to at Grove Park depot in south east London. too easy to forget that there’s a human apply but it’s not enough. We want to see sitting at the front of the train and not more!” she said. Getting the green signal just a computer. “I try to make as many “At the end of the day, the job isn’t “Before I applied for a driving job with announcements as possible to keep gender specific, so why shouldn’t more Southeastern I was worried about not passengers up-to-date when there are women get involved? It’s more about getting through the training,” said Kelly- delays,” said Kelly-Joe. “But this can only the type of person you are so I would Joe. “The training is tough – it has to be be done when it’s safe, for example when encourage anyone to give it a go.” – but the process for applying and the I’m not approaching a red signal.” “You’re tested from the beginning and initial assessment is simple.” “It’s hard to understand how much Southeastern will do their best to help “Job vacancies for new drivers go very is going on in the cab and how hard you through the training. Plus it’s great quickly,” she said. “If anyone is looking you have to concentrate as the driver,” for mums, since the shift work is flexible to apply, they should check frequently so said Kelly-Joe. “But it’s all about getting meaning you can be at home for kids they don’t miss an opportunity.” passengers to their destination safely.” when you need to be and other drivers During Kelly-Joe’s training she Kelly-Joe drives different routes in the are always happy to swap shifts.” was supported by the Southeastern day. “I love it. It keeps the day varied and “There’s nothing stopping women colleagues at every stage. “There is so makes it interesting. My first route might applying to become train drivers, so why not give it a go?”

8 On Board Summer 2019 9 Out and about Whitstable is 75 minutes from CANTERBURY St Pancras Old Weavers’ Make a day of it International House With regular high-speed services out of London, St Pancras Now a restaurant, this 16th century timbered International to it’s easier than ever to get out and explore the house takes its name from Canterbury takes an influx of Flemish and Southeastern network and be home in time for tea 51 minutes Huguenot weavers who arrived in Canterbury in the 16th and 17th centuries. At the rear of the Old Weavers’ House is an old ducking stool, which was used to punish accused women, who were also known as Photo: Visit Kent witches. Thankfully it’s not been used for a few hundred years!

WHITSTABLE

Harbour Street Photo: Visit Kent Pretty Harbour Street has a real energy and buzz about it, so it’s easy to enjoy a stroll CANTERBURY CANTERBURY and browse the street’s WHITSTABLE independent shops and St. Augustine’s Abbey Canterbury Cathedral boutiques. Take time to grab The Royal Native a coffee in one of the many Oyster Stores Originally created as a burial place for the Anglo-Saxon Part of the Canterbury World Heritage Site, the cafes and restaurants and kings of Kent, it is part of the Canterbury World Heritage cathedral dates back 1,400 years and was the site soak up the atmosphere. of the infamous murder of Archbishop Thomas This whitewashed former oyster store Site, along with the cathedral and St Martin’s Church. The Many of the buildings have Beckett in 1170. Its amazing architecture is a marvel serves delicious produce straight impressive abbey is situated outside the city walls and is hardly changed over a to see up close and inside offers a fascinating from the sea, including their world- sometimes missed by visitors. The abbey has a museum hundred years, so take your and interactive audio tour. glimpse into English history. camera and snap some famous oysters. It’s right on the beach Photo: Visit Kent Insta-worthy pictures. so it offers beautiful sea views. Be sure to book ahead as it can get very busy. Above the restaurant is a beautiful space that’s open at weekends and sells luxury homewares and gifts with casual food and drinks on offer. Use WHITSTABLE their binoculars, which are handily dotted around, to look out to the sea Whitstable and beyond. Harbour

The Crab and Winkle Line was the reason for the harbour’s construction in 1831, allowing heavy goods to be transported from Newcastle to Canterbury. It was also the world’s first passenger railway WHITSTABLE service. Still a working harbour, the harbour Whitstable beaches fish market is popular CANTERBURY among locals and This English seaside town has a beautiful coastline with a very visitors alike, while traditional feel. Think candy-coloured beach huts, weatherboard The Goods Shed the open-air Harbour cottages and traditional fishing boats. The beaches are pebbly, but Market sells a diverse the sea is calm and perfect for windsurfing or sailing. The cliff-top This daily farmers’ market is a five-minute walk from mix of goods to suit lawns of Tankerton Slopes roll towards the sea, with views of ‘The Canterbury West station. With an on-site restaurant using the any budget. Street’ – a naturally formed spit of land that extends into the sea and Photo: Visit Kent local market produce, it’s a great place to grab a bite or pick can be walked on at low tide. Whitstable’s beaches face south, so up some artisanal products ranging from vegetables and they’re a wonderful place to catch the sunset. cheeses to jams and ciders.

10 On Board Summer 2019 11 Out and about Margate NOW, From August 2016 – Charing Cross services begin stopping at London Bridge, a festival of Cannon Street services will not stop at London Bridge until January 2018 art, events and Docklands Light Rail performances will Interchange Southeastern Other operator be held across routes routes Ferry Link Margate from St Pancras 1 2 3 4 5 6 International Southeastern limited Other operator Underground 28 September Stratford Interchange Farringdon International service routes limited service routes to 13 October to

1 City Thameslink Tramlink Interchange celebrate the world Cannon Street Southeastern Docklands Light Rail high speed route (HS1) Interchange famous Turner Prize Southeastern London Travelcard Docklands Light Rail Blackfriars Other operator InterchangeEurostar Interchange Waterloo Greenwich Westcombe Southeastern routes Other operatorZones 1-6routes coming to Turner East London Bridge (Zone 2 & 3) Park 3 Charlton Arsenal Abbey Wood Erith routes routes Ferry Link Things Charing 1 2 4 5 6 7 8 St Pancras 1 2 3 4 5 6 7 8 Southeastern FerryFastrack Link Interchange Contemporary for CrossSt PancrasInternational Loughborough high speed service routes Underground International Elephant Deptford Maze Hill Woolwich Plumstead Belvedere Slade Southeastern limited its 2019 edition Stratford Dockyard Green UndergroundInterchange Farringdon & Castle NewStratford Cross International Southeastern limitedservice routes Oyster pay asLondon you go Travelcard area PLUSBUS through (Zone 1 & 2) service routes Interchangeticketing available VictoriaFarringdonJunction International London TravelcardZones 1-8 1 City Thameslink Cannon Street St Johns Southeastern Zones 1-8 Tramlink Interchange to do this Cannon Street high speed limited Tramlink Interchange 1 City Thameslink Southeastern Step free access Blackfriars Kidbrooke Falconwood service routes Greenwich Westcombe Southeasternhigh speed route (HS1) Blackfriars Eurostar Interchange Greenwich Westcombe(Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood high speed route (HS1) Try up to 50 Waterloo Pay as you go can be used betweenOyster St payPancras as you and go Stratford area Eurostar International. Interchange Waterloo East DenmarkPeckham HillNunhead Rye (Zone 2 & 3) BlackheathPark Charlton Eltham Woolwich Arsenal AbbeyWelling Wood Barnehurst ( ) Oyster pay as you go areavarieties of beer 2 CharingEast Zone 2 & 3 Speci c fares apply on this route. Capping does not apply. summer Charing CrossBrixton Southeastern Step free access Hither Green Cross Loughborough Elephant Deptford Maze Hill Woolwich Plumstead Belvedere Erith Slade SoutheasternYouhigh can speed use pay service as you routes go between London,and Dartford cider and StepSwanley. at free the access London Bridge high speed service routes Limited station call Loughborough Elephant & CastleLondon Bridge Deptford Maze Hill MottinghamWoolwich Dockyard PlumsteadSidcup AlbanyBelvedere Park BexleyErith SladeCrayford Green Speci c fares apply. Herne Hill (Zone 1 & 2) Crofton Park New Cross Limited station callKent Life Hops (Zone 2 & 3) & Castle Dockyard Green Victoria Junction(Zone 1 & 2) New Cross There’s something For information about Oyster and Pay as you go fares visit: t.gov.uk/fares 03/16 Victoria Junction St Johns Lee New Eltham Southeastern ‘n’ Harvest Beer St Johns Dartford Southeasternhigh speed limited Ladywell Kidbrooke Falconwood Bexleyheath high speed limitedservice routes Festival at Kent Life for everyone Kidbrooke Falconwood Bexleyheath Stone Crossing service routes Grove Park West Dulwich Pay as you go can be used betweenin StMaidstone Pancras and Stratford on International. 3 DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling GreenhitheBarnehurst (for Bluewater) Ebbseet 2 Brixton DenmarkPeckham HillNunhead Rye (Zone 2 & 3) International Pay as you goSpecific can be faresused applybetween on thisSt Pancras route. Capping and Stratford does notInternational. apply. LewishamCatford Blackheath Eltham Welling Barnehurst 7 and 8 September. in our region 2 (Zone 2 & 3) Specific fares apply on this route. Capping does not apply. Brixton Bridge Hither Green Swanscombe Sydenham Hill Hither Green Albany Park Bexley CrayfordNortheet There’s live music Mottingham Sidcup Albany Park Bexley Crayford Sheerness-on-Sea #SEhiddengems Gravesend from local bands Lower Elmstead Woods For information about Oyster and Pay as you go fares visit: tfl.gov.uk/fares 03/18 Bellingham Lee New Eltham Queenborough Sydenham For information about Oyster and Pay as you go fares visit: tfl.gov.uk/fares 03/18 Crofton Park Lee New Eltham HighamDartford too Crofton Park Catford LadywellBeckenham Hill Swale Ladywell Park DartfordStrood Herne Hill Catford Stone Crossing Kemsley (Zone 2 & 3) New Sundridge Grove Park 3 Herne Hill Ravensbourne Stone Crossing Ebbsfleet (Zone 2 & 3) East Grove ParkBromley Greenhithe International 3 North Farningham Road Meopham Greenhithe Ebbsfleet Sittingbourne West Dulwich Kent House Catford Swanscombe International TeynhamFaversham WhitstableChest eldHerne & Swalecliffe Bay Catford Bridge West Dulwich Swanscombe Birchington-on-Sea Bridge Northfleet Sheerness-on-Sea Long eld Sole Street Sheerness-on-Sea SouthBickley Northfleet Queenborough Sydenham Hill Beckenham Gravesend RochesterChathamGillinghamRainham Newington Westgate-on-Sea Sydenham Hill Clock House Elmstead Woods Queenborough 4 Junction Bellingham GravesendCuxton Swale Lower Sydenham Elmstead Woods Margate Bellingham Petts Wood Eynsford Higham Swale Selling Lower SydenhamElmers End Beckenham Sundridge Higham ( Kemsley Penge East Hill Chislehurst ( Kent Broadstairs Beckenham Sundridge Park Strood KemsleyKent Penge East Eden Park Hill Ravensbourne Chislehurst Shoreham Strood ) New Park ) Ravensbourne Bromley Kent Sittingbourne Dumpton Park New Beckenham Bromley North Kent HouseBeckenhamWest Wickham St Mary Cray Swanley Farningham Road Meopham Sittingbourne Canterbury West North Otford Halling TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay Ramsgate Kent House St Mary Cray Swanley Farningham Road Meopham TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay Hayes (Kent) Chels eld Birchington-on-Sea Longfield Sole Street Birchington-on-Sea Shortlands Bromley SouthBickley Longfield Sole Street RochesterChathamGillinghamRainham Newington Westgate-on-Sea Summer by the Clock House Beckenham 4 Beckenham JunctionShortlands Bromley SouthBickley Kemsing RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Margate River at London 4 Junction Knockholt Eynsford Selling 5 Petts ( Margate Eynsford Snodland Kent Selling Elmers End Petts Wood Borough Green & Wrotham (Kent Sturry Broadstairs Bridge hosts free (Kent Minster Eden Park Wood Shoreham Cuxton (Kent ) Broadstairs Bat & Ball ) SandwichDumpton Park Eden Park DuntonOrpington Green Shoreham (Kent) West Malling Cuxton ) film and sports ( ) ) Dumpton Park Orpington (Kent) for Kings Hill CanterburyCanterbury West East 6 Otford Ramsgate screenings and West Wickham New Hythe Canterbury West Otford Ramsgate Hayes (Kent) Chelsfield Halling Bekesbourne Deal workshops for Hayes (Kent) Chelsfield Halling Adisham East Malling all ages Kemsing Chartham Kemsing Aylesford 5 Knockholt Walmer Knockholt Barming Snodland 5 Borough Green & Wrotham Aylesham Sturry Snodland Minster Sevenoaks Borough Green & Wrotham Sturry Bat & Ball West Malling Snowdown Minster Sandwich 6 Bat & Ball West Malling(for Kings Hill) SandwichMartin Mill Dunton Maidstone Barracks ShepherdsCanterbury Well East 6 Dunton Green (for Kings Hill) MaidstoneNew East Hythe Canterbury East Chilham Green Maidstone West New Hythe KearsneyBekesbourne Deal Docklands Light Rail Bearsted Bekesbourne Interchange Deal 7 Southeastern Other operator East Farleigh Dover Priory Adisham 7 East Malling Hollingbourne CharthamAdisham routes routes Hildenborough EastWateringbury Malling Aylesford Chartham 1 2 3 4 5 6 7 8 Ferry Link Aylesford Folkestone Central Walmer 8 Barming Aylesham St Pancras Harrietsham Walmer International 8 Sevenoaks Barming Aylesham Southeastern limited Underground Sevenoaks Yalding Snowdown Stratford Lenham Wye Folkestone West service routes London Travelcard Interchange (for Leeds Castle) Snowdown Martin Mill Farringdon International Paddock BeltringMaidstone Barracks Zones 1-8 (forCharing Leeds Castle) Shepherds Well Martin Mill Take a trip to Wood Maidstone Barracks Maidstone East Shepherds Well 1 City Thameslink Cannon Street Tramlink Interchange Maidstone West Maidstone East Chilham Kearsney Bearsted Chilham the beach at Southeastern Maidstone West Kearsney Blackfriars MardenEast StaplehurstFarleigh HeadcornBearsted Pluckley Ashford Westenhanger Sandling Dover Priory Greenwich Westcombe high speed route (HS1) Hollingbourne Broadstairs to enjoy Eurostar Interchange High Brooms East Farleigh International Dover Priory Waterloo (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Hildenborough Wateringbury Hollingbourne Oyster pay as you go area Hildenborough Wateringbury Folkestone Central the summer sun East Tunbridge Wells Folkestone Central Charing Harrietsham Ham Street Cross Southeastern Step free access Harrietsham Frant Yalding Lenham Wye Loughborough Elephant high speed service routes Folkestone West London Bridge Deptford Maze Hill Woolwich Plumstead Belvedere Erith Slade Limited station call Yalding Lenham Appledore Wye & Castle Dockyard Green WadhurstPaddock Beltring Charing Folkestone West See some (Zone 1 & 2) New Cross TonbridgePaddock WoodBeltring Charing Victoria Junction Tonbridge Wood Stonegate Rye St Johns Southeastern rare and high speed limited Etchingham Marden Staplehurst HeadcornOre Pluckley Ashford Westenhanger Sandling Kidbrooke Falconwood Bexleyheath service routes High Brooms Marden Staplehurst Headcorn Pluckley Ashford International Westenhanger Sandling endangered High Brooms Robertsbridge International CrowhurstWest St Leonards animals at DenmarkPeckham HillNunhead Rye Pay as you go can be used between St Pancras and Stratford International. Tunbridge Wells Battle St Leonards Warrior Square Lewisham Blackheath Eltham Welling Barnehurst Tunbridge Wells Ham Street 2 ( ) Howletts Wild Brixton Zone 2 & 3 Specific fares apply on this route. Capping does not apply. Frant Ham Street Hither Green Frant Appledore Animal Park Wadhurst Appledore Mottingham Sidcup Albany Park Bexley Crayford Wadhurst Stonegate Rye just outside Stonegate Rye For information about Oyster and Pay as you go fares visit: tfl.gov.uk/fares 03/18 Canterbury Lee New Eltham Etchingham Ore Crofton Park Etchingham Ore Ladywell Dartford Robertsbridge Hastings Catford Robertsbridge CrowhurstWest St Leonards Herne Hill Stone Crossing Hastings Grove Park BattleCrowhurstWest St Leonards St Leonards Warrior Square (Zone 2 & 3) Battle St Leonards Warrior Square 3 Greenhithe Ebbsfleet International West Dulwich Catford Swanscombe Bridge Jazz on the Northfleet Sheerness-on-Sea Pantiles runs from Sydenham Hill Queenborough Elmstead Woods Gravesend May to September Bellingham Swale Lower Sydenham Higham Beckenham every year in Hill Sundridge Kemsley Penge East Park Chislehurst Strood Tunbridge Wells New Ravensbourne Bromley Sittingbourne Beckenham North Kent House St Mary Cray Swanley Farningham Road Meopham TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay

Birchington-on-Sea Longfield Sole Street Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Beckenham 4 Junction Selling Margate Elmers End Petts Eynsford (Kent Wood (Kent Broadstairs Eden Park Shoreham Cuxton ) Get hands-on Orpington (Kent) ) Dumpton Park West Wickham Canterbury West with Falconry at Otford Ramsgate Hayes (Kent) Chelsfield Dover Castle on Halling 31 August and Kemsing 1 September 5 Knockholt Snodland Sturry Borough Green & Wrotham Minster 12 On Board Bat & Ball West Malling Sandwich Summer 2019 13 6 Dunton (for Kings Hill) Canterbury East Green New Hythe Bekesbourne Deal 7 Adisham East Malling Chartham Aylesford Walmer 8 Barming Aylesham Sevenoaks Snowdown (for Leeds Castle) Martin Mill Maidstone Barracks Shepherds Well Maidstone East Maidstone West Chilham Kearsney Bearsted East Farleigh Dover Priory Hollingbourne Hildenborough Wateringbury Folkestone Central Harrietsham Yalding Lenham Wye Folkestone West Paddock Beltring Charing Tonbridge Wood

Marden Staplehurst Headcorn Pluckley Ashford Westenhanger Sandling High Brooms International

Tunbridge Wells Ham Street Frant Appledore Wadhurst Stonegate Rye

Etchingham Ore Robertsbridge Hastings CrowhurstWest St Leonards Battle St Leonards Warrior Square Tickets and railcards Tickets and railcards

Have you heard? Unlock the benefits Save a third! of paperless tickets The National Rail 26-30 Railcard went Southeastern’s new smartcard offers on sale in January and saved customers passengers an easy way to pay for journeys more than £3.4m in the first month The Key is the name of Southeastern’s Where can I use The Key? What are the main benefits? smartcard that acts like London’s Oyster The Key can be used on any Key cards are safer and more durable card. You can buy single, return and Southeastern service, including high- than paper tickets. It’s easy to load season tickets on The Key and it’s a speed trains. the card up and can be done so People in their late faster, safer and more durable way to Season ticket holders with online, at a Southeastern station, and twenties across travel – and it’s free to get one. Travelcards can also use The Key on from Southeastern ticket vending the country are 440,000 Passengers using Southeastern’s the London Underground, London machines, depending on the ticket benefitting from a Key just need to tap in and out at ticket Buses, DLR and London trams. Tickets you’re buying. Plus, if you lose your new rail card that gates in the same way that you would for travel onto other operators’ services Key card, Southeastern will send you saves them a third off rail fares. Since going on sale, over 440k 26-30 for Oyster and Contactless. Here’s all will be made available in the coming a replacement free of charge. Unlike Railcard journeys have been made, you need to know about The Key… months. paper tickets, it can be cancelled and with customers travelling an average replaced much more easily. of 67.4 at a time. What can it be used for? Can I put more than one ticket Single, return and season tickets can on The Key? How can I get one? all be put onto your Key card, but Up to five different tickets can go on Order a Key card online – it’s free and only tickets for Southeastern network a Key card at any one time. Each easy. Visit www.southeasternrailway. services. ticket needs to be bought and co.uk/the-key to apply for one and find 125,000+ Single and return tickets can be loaded separately. out more. The 26-30 Railcard is loaded on to the Key from a ticket used on an average of 13,777 journeys every office or from a ticket machine, and day and has saved SOLD season ticket holders can register passengers more than The top five most popular locations theirs online too. £3.4m so far. travelled to so far have been: The so-called ‘millennial railcard’ •London – Manchester What about my railcard? •London – Cambridge proved to be hugely popular when it went on sale in January. At one point, Railcard discounts can be applied •London – Birmingham to The Key. Simply head to one of our •Milton Keynes – London two railcards per second were being ticket offices and a member of staff will •London – Bristol sold and more than 125,000 people have bought one. help. Group save and group railcards cannot be used on The Key, and this Since its launch, customers have includes Family and Two Together travelled the equivalent of 62 times railcards. to the moon and back by covering Exeter St David’s Forres It’s available only over 29,717,793 miles with their to people between 26-30 Railcard. Most Railcard the ages of 26 and holders live in London The longest journey taken with a 26-30 30. It’s a digital and South East Railcard so far has been 712 miles from card, meaning England. Exeter St David’s to Forres in Scotland. A “Key cards are safer users have to Railcard used on an off-peak return on and more durable download it to this route would save you more than £87. their smartphones. x than paper tickets and they’re easy to load up.” Find out more about the 26-30 Railcard: 62 www.railcard.co.uk/26-30 14 On Board Summer 2019 15 Creative Kent coast

Creative heritage

Artists have flocked to Folkestone for centuries to create, make and experiment. Nestled on the southern edge of Travel to England’s creative coast the North Downs, overlooking the English Channel in a valley between two cliffs, this vibrant coastal town has an for artistic inspiration this summer abundance of art and events to discover. There’s something from everyone; from the permanent public art collection of outdoor artworks by internationally acclaimed artists including Mark Wallinger, Cornelia Parker and Richard Wilson, to the Creative Quarter, where historic buildings have been transformed into new spaces with Creativity independent shops, cafes, art businesses and galleries. The Quarterhouse showcases the best in contemporary performance, theatre, dance and music all year round. In 2020 the town will turn into a living canvas as artists from on the coast across the world create artworks for the Folkestone Triennial – one of the UK’s biggest outdoor visual arts exhibitions. Folkestone Central and Folkestone West stations are just under 1hr 50m away from London Cannon Street. Or you can take our high-speed services to St Pancras Margate head-Turner Southeastern Sponsors International in just under an hour. Turner Prize 2019 Folkestone Artworks The Turner Contemporary is one of the UK’s leading art galleries, situated on Margate’s seafront overlooking the Southeastern is continuing to support cultural

Image: Cornelia Parker, The Folkestone Mermaid, 2011. Image courtesy of the Creative Foundation. Image: Cornelia Parker, The Folkestone Mermaid, 2011. North Sea. It’s where painter JMW Turner stayed when visiting tourism to Kent by helping to bring one of the Image courtesy of The Creative Foundation the town in the 1800s and the gallery celebrates Turner’s world’s best-known visual arts prizes, Turner Prize spirit with an exciting programme of temporary exhibitions 2019, to Turner Contemporary in Margate. showcasing contemporary and historic artworks. From leading Every other year, the prize leaves Tate Britain contemporary artists like Grayson Perry, Antony Gormley, and is presented at a venue outside London. Jeremy Deller, Tracey Emin, Yinka Shonibare, Paula Rego, Four of the most exciting artists working right Phyllida Barlow, Ai Weiwei, to masters including Leonardo da now are shortlisted to win the prize based on an Vinci, Auguste Rodin, William Blake and John Constable. outstanding exhibition that has taken place in the Fish and pics Spend time on Margate’s golden beaches swimming when previous year. the weather is warmer, then venture to the Old Town where you’ll The Turner Prize is named after JMW. Turner The Hastings Contemporary (formally the Jerwood find vintage shops, cafes, restaurants and historic buildings. (1775-1851) who was an innovative and Gallery) opens its doors in July. The gallery is Take a stroll along the seafront to Cliftonville, a bustling controversial artist in his day and is now seen situated just a few steps from the pebbled beach, creative area full of artists’ studios, gallery spaces and as one of the greatest British artists. He expressed where it overlooks the largest fishing fleet in independent shops. There’s lots to do for any creative souls a wish to establish a prize for young artists. Europe. visiting Margate! This year’s shortlisted artists are Lawrence The new gallery will feature work by the Frequent high-speed trains from London take around Abu Hamdan, Helen Cammock, Oscar Murillo contemporary international painter, Tal R, 1hr 30m from St Pancras International, with other services and Tai Shani. alongside acclaimed British painter, Roy Oxlade, from London Victoria or Charing Cross. The work of the four shortlisted artists will and works by Oxlade’s tutor David Bomberg. feature in the exhibition at Turner Contemporary And if that’s not enough, why not wander and the winner will be announced at a major through the passageways of Hastings’ Old Town, awards ceremony on 3 December 2019 live on the where you’ll find artists’ studios, galleries, antiques BBC, the broadcast partner for the Turner Prize. and charming half-timber houses at every turn. With a 1hr 27m highspeed Southeastern train Make a day of it and explore bohemian St link from London St Pancras to Margate, Turner TurnerTurner Contemporary, Contemporary, Margate Margate Leonards just along the sea front. Grab a bike and Image:Image: ANOTHERANOTHER TIMETIME XXI, 2013 © Antony Gormley. On Fulsam Rock on thetheImage: MargateMargate ANOTHER foreshore.foreshore. TIME XXI, Photography 2013 © Antony Gormley. On Fulsam Rock on the Contemporary is closer to the capital than any by Thierry Bol. continue your cultural adventure by visiting De Margate foreshore. Photography by Thierry Bal. previous Turner Prize venue outside of London. La Warr Pavilion in Bexhill-on-Sea just a 30-minute The exhibition will be open to the public ride away. There you can buy tickets for a whole from Saturday 28 September 2019 until Sunday range of cultural performances and shows. 12 January 2020 as is free to enter. Visit Our trains run from Charing Cross to Hastings www.turnercontemporary.org for more details. in just two hours.

16 On Board Summer 2019 17 Performance Performance Train punctuality Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be. Our service stats From 1 April 2019, we started monitoring how punctual our services are by using the On Time Measure, in common with the Here are our performance results for the last six months: rest of the railway. This measure records punctuality to the minute at every station, and not just the final destination of the train, to within 59 seconds. Our franchise also requires us to report punctuality using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time. For now, we’ll be publishing both the On Time and PPM measures. Below are the PPM results. Ticket office Ticket vending machines opening hours Southeastern total 16 Sep 18 – 14 Oct 18 – 11 Nov 18 – 09 Dec 18 – 06 Jan 19 – 03 Feb 19 – 03 Mar 19 – Our ticket vending machines 13 Oct 18 10 Nov 18 08 Dec 18 05 Jan 19 02 Feb 19 02 Mar 19 31 Mar 19 We averaged an were available for open rate of PPM Period 91.1% 87.6% 82.3% 86.8% 87.6% 86.4% 90.8% PPM Moving Annual Average 87.6% 87.7% 87.5% 87.9% 88.0% 88.2% 83.3% 91.7% against our Line of Route Period 86.8% 84.4% 76.9% 82.4% 81.9% 81.2% 84.8% committed 94.5% Chatham Line 90.8% 83.0% 77.6% 85.9% 89.7% 87.6% 86.0% opening hours of the time Ramsgate Line 89.2% 85.1% 75.7% 80.3% 84.5% 85.3% 85.1% Maidstone East Line 88.6% 85.6% 80.7% 86.2% 90.5% 90.7% 90.0% Sheerness Branch 97.5% 95.6% 89.9% 93.8% 96.5% 96.3% 95.5% Customer 94.7% 90.0% 84.2% 93.0% 94.7% 91.5% 94.2% comments High Speed 90.4% 86.9% 81.6% 80.5% 86.9% 89.4% 83.0% We have received Dartford via 90.8% 86.5% 82.5% 87.5% 85.2% 84.3% 93.2% Environmental Victoria to Orpington Line 92.9% 88.3% 85.3% 90.5% 92.2% 91.0% 94.1% performance Hayes Line 93.2% 89.8% 82.1% 88.6% 88.4% 85.0% 93.2% 0.263 Orpington via Grove Park Line 91.8% 90.9% 85.9% 88.6% 88.5% 89.1% 93.8% complaints per 1,000 Dartford via Sidcup Line 89.3% 85.2% 79.5% 84.9% 83.5% 79.2% 90.9% customer journeys Site electricity (by month) Dartford via Charlton and Lewisham Line 92.7% 87.9% 85.5% 86.8% 84.0% 80.8% 94.4% Dartford Via Greenwich 91.7% 90.6% 88.3% 91.7% 88.8% 84.5% 94.0% In six months there were

Line of Route MAA 5.6% 101.48 Hastings Line 85.3% 85.3% 84.6% 84.7% 84.6% 84.6% 84.2% million passenger decrease in consumption Chatham Line 87.2% 87.1% 87.0% 87.2% 87.3% 87.7% 87.3% journeys made on Ramsgate Line 85.9% 86.0% 85.5% 85.6% 85.5% 85.9% 85.6% our network Site gas (by month) Maidstone East Line 84.8% 85.4% 86.4% 87.3% 87.8% 88.9% 89.2% Sheerness Branch 95.0% 95.2% 95.0% 94.9% 95.0% 95.0% 94.8% Medway Valley Line 90.9% 91.2% 91.2% 91.8% 92.1% 92.4% 92.4% Complaints per 1,000 High Speed 88.5% 88.4% 88.1% 87.7% 87.2% 87.7% 87.2%

passenger journeys 17.8% Dartford via Bexleyheath Line 86.5% 86.6% 86.4% 87.0% 87.2% 87.2% 87.7% Accessibility issues 0.003 decrease in consumption Victoria to Orpington Line 86.6% 87.0% 87.7% 88.6% 89.0% 89.7% 90.2% Company policy 0.016 Hayes Line 89.0% 89.1% 88.5% 88.8% 89.1% 88.8% 89.0% Complaints handling 0.023 Waste recycled (% by period) Orpington Via Grove Park 90.4% 90.5% 90.1% 90.3% 90.3% 90.4% 90.5% Delay compensation schemes 0.042 Dartford via Sidcup Line 84.3% 84.4% 84.1% 84.8% 85.1% 85.0% 85.3% Environmental 0.001 Dartford via Charlton and Lewisham Line 86.3% 86.6% 86.6% 87.2% 87.3% 87.1% 87.7% Fares, Retailing 0.039 Dartford via 87.0% 87.4% 87.5% 88.6% 89.2% 89.2% 89.9% Other 0.002 23.6% Provision of information 0.006 decrease Quality on train 0.038 Safety & Security 0.010 Train energy (by period) Staff conduct & availability 0.021 Station quality 0.006 Timetabling and connection issues 0.006 Train service performance 0.050 Overall 0.263 3.1% increase in consumption

18 On Board Summer 2019 19 Performance Performance Train punctuality Ticket office opening hours Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be. From 1 April This table shows the ticket office opening hours percentage against planned hours for each station. It also shows the 2019, we started monitoring how punctual our services are by using the On Time Measure, in common with the rest of the number of times any ticket office was closed for more than four hours due to an unplanned reason (such as short notice railway. This measure records punctuality to the minute at every station, and not just the final destination of the train, to sickness or absence). within 59 seconds. Our franchise also requires us to report punctuality using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time. For now, we’ll be publishing both the On Time and PPM measures. Below are the On Time results. Opening Hours Actual Opening

Southeastern total 16 Sep 18 – 14 Oct 18 – 11 Nov 18 – 09 Dec 18 – 06 Jan 19 – 03 Feb 19 – 03 Mar 19 – Monday-Friday Saturday Sunday 13 Oct 18 10 Nov 18 08 Dec 18 05 Jan 19 02 Feb 19 02 Mar 19 31 Mar 19

Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours On time Period 57.3% 66.4% 66.0% 66.2% 70.7% 76.2% 74.3% On time Moving Annual Average 65.6% 66.2% 66.5% 66.8% 67.2% 67.7% 68.2% Albany Park 06:10 19:30 08:10 14:50 08:10 13:30 93% 2 Line of Route Period Ashford International 05:30 21:30 05:30 21:30 06:00 21:30 100% 0 Hastings Line 89.7% 81.6% 81.6% 85.8% 89.1% 90.0% 90.4% Aylesham 06:30 13:10 06:30 13:10 Closed Closed 91% 0 Chatham Line 91.3% 83.0% 83.0% 87.3% 90.6% 91.6% 92.0% Barming 05:50 09:15 Closed Closed Closed Closed 94% 0 Ashford Line 89.3% 81.2% 81.3% 85.5% 88.7% 89.6% 90.0% Barnehurst 06:10 19:30 08:10 14:50 08:10 15:40 96% 1 Maidstone East Line 89.8% 81.6% 81.7% 85.9% 89.1% 90.1% 90.4% Battle 05:40 19:00 05:40 19:00 09:10 16:30 94% 0 Sheerness Line 97.4% 88.6% 88.6% 93.2% 96.8% 97.7% 98.2% Bearsted 06:10 19:30 07:10 13:50 07:40 15:10 90% 1 Medway Valley Line 96.2% 87.5% 87.6% 92.1% 95.6% 96.5% 97.0% Beckenham Junction 06:10 19:40 06:30 19:40 08:10 17:40 98% 0 High Speed Line 91.3% 83.0% 83.0% 87.3% 90.6% 91.6% 92.0% Belvedere 06:10 18:40 07:40 14:20 Closed Closed 96% 0 Bexleyheath Line 90.7% 82.5% 82.5% 86.8% 90.1% 91.0% 91.4% Bexley 06:10 19:30 06:10 19:30 08:10 15:40 87% 3 Bromley South Line 91.9% 83.6% 83.6% 87.9% 91.3% 92.2% 92.6% Bexleyheath 06:10 20:00 06:30 20:00 08:10 16:40 88% 0 Hayes Line 92.8% 84.4% 84.4% 88.8% 92.1% 93.1% 93.5% 06:10 19:45 07:10 13:50 08:15 13:45 69% 0 Sevenoaks Line 96.1% 87.4% 87.4% 91.9% 95.4% 96.4% 96.8% Birchington 05:45 12:25 06:45 13:25 Closed Closed 90% 0 Sidcup Line 91.4% 83.1% 83.1% 87.4% 90.8% 91.7% 92.1% Blackheath 06:10 20:00 06:40 20:00 08:10 19:40 94% 0 Charlton Line 91.3% 83.0% 83.1% 87.4% 90.7% 91.6% 92.0% Borough Green 06:10 17:55 07:10 13:50 08:10 15:40 84% 1 Greenwich Line 91.4% 83.1% 83.1% 87.4% 90.8% 91.7% 92.1% Brixton 06:40 20:00 08:10 14:50 Closed Closed 83% 0 Broadstairs 06:15 19:30 06:15 19:30 08:10 15:40 95% 3 Line of Route MAA Bromley North 06:15 19:00 07:20 14:00 Closed Closed 87% 0 Hastings Line 86.8% 84.4% 76.8% 82.4% 81.9% 81.2% 84.8% Bromley South 06:00 21:30 06:20 21:30 06:40 21:30 99% 0 Chatham Line 90.8% 83.0% 77.6% 85.9% 89.7% 87.6% 86.0% Canterbury East 06:10 20:20 06:10 20:20 07:30 19:00 93% 0 Ashford Line 89.2% 85.1% 75.7% 80.2% 84.5% 85.3% 85.1% Canterbury West 06:15 19:30 06:15 19:30 08:30 17:00 100% 0 Maidstone East Line 88.9% 85.8% 80.6% 86.2% 90.5% 90.7% 90.0% Catford Bridge 06:10 19:30 06:10 19:30 08:40 16:40 87% 10 Sheerness Line 97.5% 95.5% 89.9% 93.8% 96.5% 96.3% 95.5% Charing 07:15 11:40 Closed Closed Closed Closed 86% 0 Medway Valley Line 94.6% 89.8% 84.2% 93.0% 94.7% 91.5% 94.2% Charlton 06:10 19:30 06:10 19:30 08:30 16:00 89% 1 High Speed Line 90.3% 87.0% 81.6% 80.5% 86.9% 87.9% 83.0% Chatham 05:45 20:00 06:15 20:00 07:00 19:00 99% 0 Bexleyheath Line 90.8% 86.5% 82.9% 87.5% 85.2% 84.3% 93.2% 06:10 19:30 08:15 15:00 08:15 13:00 95% 0 Bromley South Line 93.0% 88.3% 85.7% 90.5% 92.2% 91.0% 94.1% Chestfield & Swalecliffe 06:45 10:15 Closed Closed Closed Closed 71% 0 Hayes Line 93.2% 89.8% 81.0% 88.6% 88.4% 85.1% 93.2% Chislehurst 06:10 19:30 07:00 19:15 08:15 15:40 97% 0 Sevenoaks Line 91.8% 90.9% 85.9% 88.5% 88.5% 89.1% 93.8% Clock House 06:10 19:30 07:20 13:50 Closed Closed 84% 3 Sidcup Line 89.3% 85.2% 80.1% 84.9% 83.6% 79.2% 90.9% Crayford 06:10 19:30 06:40 20:00 08:10 15:40 87% 0 Charlton Line 92.7% 87.9% 84.7% 86.8% 84.1% 80.8% 94.4% Crowhurst 06:00 10:00 Closed Closed Closed Closed NA 0 Greenwich Line 91.7% 90.6% 88.3% 91.6% 88.9% 84.4% 94.1% Dartford 06:10 20:40 06:10 19:40 07:10 20:40 99% 0 Deal 05:45 19:10 05:45 19:10 07:30 16:00 96% 0 Deptford 06:40 17:25 Closed Closed Closed Closed 87% 24 Dover Priory 05:30 21:30 05:30 21:30 06:15 21:30 100% 0 Ebbsfleet International 5:50 22:00 9:50 17:15 9:20 17:30 97% 0 Eden Park 06:10 12:50 07:20 14:00 Closed Closed 97% 0 Elmers End 06:10 19:30 06:10 19:30 Closed Closed 93% 2 Elmstead Woods 06:00 19:30 08:15 14:50 08:15 15:40 98% 0 Eltham 06:10 20:00 06:10 20:00 08:10 15:40 90% 5 Erith 06:05 19:25 06:10 19:25 Closed Closed 87% 1 Etchingham 06:10 12:55 07:20 14:00 Closed Closed 99% 0

20 On Board Summer 2019 21 Performance Performance

Opening Hours Actual Opening Opening Hours Actual Opening

Monday-Friday Saturday Sunday Monday-Friday Saturday Sunday

Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours

Eynsford 06:10 12:50 Closed Closed Closed Closed 99% 0 Petts Wood 5:45 20:00 7:00 20:00 7:45 19:45 98% 1 Falconwood 06:10 19:30 08:10 14:50 08:10 15:40 85% 4 Pluckley 6:10 10:40 Closed Closed Closed Closed 70% 0 Farningham Road 06:10 10:30 Closed Closed Closed Closed 99% 0 Plumstead 6:10 19:30 6:10 19:30 8:10 15:40 85% 0 Faversham 06:15 19:30 06:15 19:30 08:00 19:00 98% 0 Queenborough 7:00 11:00 8:00 12:00 Closed Closed 94% 0 Folkestone Central 06:00 19:00 06:00 19:00 08:10 17:40 99% 0 Rainham 6:00 19:30 7:00 19:00 8:00 19:00 98% 0 Folkestone West 06:25 13:05 07:35 14:15 Closed Closed 97% 0 Ramsgate 6:15 20:00 6:15 20:00 6:15 16:30 99% 0 Frant 06:25 09:45 Closed Closed Closed Closed 100% 0 Robertsbridge 6:10 12:50 7:10 13:45 Closed Closed 91% 0 Gillingham 06:10 20:00 06:10 20:00 Closed Closed 97% 0 Rochester 6:10 19:30 6:45 13:25 Closed Closed 98% 0 Gravesend 05:45 20:00 05:45 20:00 06:45 20:00 97% 1 Sandling 6:20 13:00 Closed Closed Closed Closed 98% 0 Greenhithe 06:10 19:30 07:40 19:40 09:10 16:40 97% 0 Sandwich 6:30 11:00 6:30 11:00 Closed Closed 89% 0 Greenwich 06:10 20:00 06:10 20:00 08:40 18:40 96% 0 Sevenoaks 6:15 21:00 6:15 21:00 7:15 21:15 98% 0 Grove Park 05:15 20:15 07:00 20:15 08:10 18:40 95% 10 Sheerness-On-Sea 6:30 13:10 6:30 13:15 7:45 15:45 86% 0 Harrietsham 06:10 10:25 Closed Closed Closed Closed 90% 0 Shepherds Well 6:30 11:00 Closed Closed Closed Closed NA 0 Hastings 05:50 20:30 05:50 20:30 05:50 20:30 99% 0 Shortlands 6:10 19:30 6:00 19:30 8:10 15:40 91% 1 Hayes 06:10 19:30 07:20 14:00 Closed Closed 77% 15 Sidcup 6:10 19:50 6:10 19:50 8:10 19:40 95% 0 Headcorn 06:00 19:20 07:10 13:50 08:10 16:30 90% 2 Sittingbourne 6:00 19:30 7:00 19:00 7:10 18:40 95% 0 Herne Bay 06:10 19:00 06:10 19:00 09:10 16:00 90% 0 Slade Green 6:10 12:50 7:10 13:50 Closed Closed 89% 0 Herne Hill 06:10 19:40 06:30 19:40 08:10 17:40 99% 0 Sole Street 6:30 10:30 Closed Closed Closed Closed 84% 0 High Brooms 06:20 19:00 07:10 13:50 Closed Closed 93% 2 St Johns 7:10 13:50 Closed Closed Closed Closed 91% 0 Higham 06:10 12:50 Closed Closed Closed Closed 93% 0 St Leonards Warrior Square 6:00 19:20 8:10 14:50 Closed Closed 87% 0 Hildenborough 06:10 12:50 07:10 13:50 Closed Closed 97% 0 St Mary Cray 6:10 19:30 6:10 19:30 8:15 16:40 95% 8 Hither Green 06:10 20:00 06:10 19:30 08:10 19:40 98% 0 Staplehurst 6:00 19:00 8:00 14:40 8:10 16:30 98% 0 Kearsney 06:40 10:20 Closed Closed Closed Closed NA 0 Stone Crossing 6:45 10:10 Closed Closed Closed Closed NA 0 Kent House 06:10 19:30 07:10 13:50 Closed Closed 57% 0 Stonegate 6:00 12:00 Closed Closed Closed Closed 80% 0 Kidbrooke 06:10 19:30 06:40 19:30 09:00 14:40 77% 6 Stratford International 8:30 18:00 9:00 13:00 Closed Closed 97% 0 Knockholt 06:15 09:40 Closed Closed Closed Closed 82% 0 Strood 6:00 19:00 7:45 14:00 8:15 15:30 98% 0 Ladywell 06:10 19:30 07:20 14:00 Closed Closed 78% 2 Sturry 6:30 10:00 Closed Closed Closed Closed 95% 0 Lee 06:10 19:30 07:40 14:20 08:10 15:40 69% 2 Sundridge Park 6:45 13:20 Closed Closed Closed Closed 82% 0 Lenham 6:20 13:00 6:20 13:00 Closed Closed 91% 0 Swanley 6:00 18:30 7:00 19:00 8:00 14:30 97% 0 Lewisham 6:10 20:50 6:10 20:20 7:10 20:50 98% 0 Swanscombe 6:10 12:50 8:40 15:20 Closed Closed 96% 0 London Bridge 4:50 1:20 5:05 1:20 6:45 1:20 100% 0 Sydenham Hill 6:40 20:00 9:00 15:50 Closed Closed 80% 1 London Cannon Street 7:15 19:40 Closed Closed Closed Closed 99% 0 Teynham 6:30 9:30 Closed Closed Closed Closed 95% 0 London Charing Cross 4:30 1:05 4:30 1:05 6:45 1:05 100% 0 Tonbridge 5:40 21:40 5:40 21:10 6:30 21:30 100% 0 Longfield 6:15 19:30 7:15 13:30 8:15 13:00 90% 1 Tunbridge Wells 5:55 21:40 6:30 20:40 7:45 21:55 99% 0 Lower Sydenham 6:20 13:00 7:20 14:00 Closed Closed 97% 0 Wadhurst 6:20 18:30 7:10 13:50 Closed Closed 79% 4 Maidstone East 6:00 20:00 6:00 20:00 7:45 20:00 98% 0 Walmer 6:30 11:00 6:30 11:00 Closed Closed 97% 0 Maidstone West 6:15 12:50 6:10 12:50 Closed Closed 99% 0 Welling 6:10 19:30 6:10 19:30 8:10 16:40 86% 3 Marden 6:15 13:00 7:00 13:00 Closed Closed 98% 0 West Dulwich 6:40 19:30 7:20 14:00 8:10 15:40 98% 0 Margate 6:15 19:30 6:15 19:30 9:10 16:40 95% 0 West Malling 6:00 19:00 7:30 14:10 8:15 15:30 94% 8 Martin Mill 6:10 10:30 Closed Closed Closed Closed NA 0 West St Leonards 5:45 12:25 6:00 12:40 Closed Closed 89% 0 Maze Hill 6:10 19:30 6:10 19:30 Closed Closed 87% 2 West Wickham 6:10 19:30 7:20 14:00 Closed Closed 87% 2 Meopham 6:15 12:45 8:00 13:15 Closed Closed 98% 0 Westcombe Park 6:10 19:30 8:10 14:50 Closed Closed 75% 1 Mottingham 6:10 19:30 6:40 20:00 8:10 15:40 92% 1 Westgate-On-Sea 6:00 11:00 Closed Closed Closed Closed 73% 0 New Beckenham 6:20 13:00 7:20 14:00 Closed Closed 88% 0 Whitstable 6:10 19:00 6:10 19:00 9:10 16:00 94% 3 New Cross 6:10 20:00 6:10 20:00 8:10 20:00 96% 0 Woolwich Arsenal 5:40 20:05 6:10 20:05 6:40 21:10 99% 0 New Eltham 6:10 20:00 6:40 20:00 8:10 15:40 88% 0 Woolwich Dockyard 6:40 13:20 Closed Closed Closed Closed 88% 0 Newington 6:10 10:00 Closed Closed Closed Closed 92% 0 Wye 6:00 12:40 7:00 13:40 Closed Closed 96% 0 Northfleet 6:10 10:10 Closed Closed Closed Closed 86% 0 Orpington 6:05 21:00 6:05 21:00 6:45 21:00 99% 0 Otford 6:15 19:30 6:15 19:30 8:10 15:40 91% 0 Paddock Wood 6:00 19:00 8:00 14:30 8:00 14:30 98% 0 Penge East 6:10 19:30 6:40 19:30 8:10 15:40 95% 0

22 On Board Summer 2019 23 “ We shopped our way up Harbour Street, devoured some Whitstable oysters and strolled along the beach…” Start your Summer story with Southeastern.

Book train tickets at: southeasternrailway.co.uk