Agenda Memo Agenda Item: 20-42

Total Page:16

File Type:pdf, Size:1020Kb

Agenda Memo Agenda Item: 20-42 Agenda Memo Agenda Item: 20-42 Subject: Termination of Declaration of Covenants, Conditions, and Restrictions on Corporate Parkway Branch Property Date: April 14, 2020 From: Jason Kuhl, Director & CEO I received the communication below from a real estate broker with regard to dissolving the Covenants, Conditions, and Restrictions (CCRs) in place at the Corporate Parkway Branch and the surrounding development. Upon reviewing them (attached for your reference) we recommend complying with the request to dissolve the CCRs. It is our understanding that 21 of the 22 other property owners intend to do so. The final owner has not yet been successfully contacted. To terminate the Declaration of Covenants, Conditions, and Restrictions, the attached document would need to be signed. The St. Charles City County Library District owns a property in what is known as 70 Corporate Plaza in Wentzville, MO. We are working on some new development projects in the area, and found that there are some obsolete Covenants, Conditions and Restrictions (CCR’s) that are showing up on title. We are contacting all 23 property owners in the subdivision to terminate the CCRs for the following reasons: a. Pic Investment Corp. (original developer and creator of the CCR’s in 1983) was administratively dissolved in 1985 for the failure to file an Annual Report, and no association for Seventy Corporate Plaza has ever been incorporated in the State of Missouri. b. There is currently no functioning association in Seventy Corporate Plaza, therefore, it would be impossible to obtain approval to construct new buildings with “Plan Approval Committee” approval since no such committee exists. For the above reasons, no entity has enforced the CCRs for many years (if ever), and, to the best of our knowledge, the existing buildings in the subdivision have not sought approval from, or been built in accordance with, the CCRs. Missouri case law has held that if a restrictive covenant (i.e., CCRs) has been repeatedly violated and not enforced, then it is deemed waived. The scenario that exists in 70 Corporate Plaza fits closely with the facts of the applicable case law. Unfortunately, only a court can determine if the CCRs have, in fact, been waived. Rather than going the through the courts, the easiest approach is to dissolve the CCRs so any current property owner or future property owner will not have this possible cloud on their title. The building requirements in the CCR’s are obsolete by today’s standards. The City of Wentzville’s zoning ordinances and current building codes are much more stringent. Requested Action: The Board of Trustees authorizes the Director and CEO to sign the Termination of Declaration of Covenants, Conditions, and Restrictions for the Library district property in 70 Corporate Plaza in Wentzville. ______________________________________________________________________________ [SPACE ABOVE LINE RESERVED FOR RECORDER’S USE] TERMINATION OF DECLARATION OF COVENANTS, CONDITIONS AND RESTRICTIONS ON A SPECIFIED PARCEL OF SEVENTY CORPORATE PLAZA COME NOW THE UNDERSIGNED, being all of the Lot Holders within the tract of land in the City of Wentzville, St. Charles County, Missouri, described on Exhibit A attached hereto and incorporated herein by reference, and effective upon the date of recording this Termination of Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza in the St. Charles County Records (the “Effective Date”) do hereby terminate and release the parcel from the Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza dated June 3, 1983, and recorded in Book 960 Page 1197 of the St. Charles County Records, as amended by First Amendment to Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza dated December 13, 1983, and recorded in Book 975 Page 1029 of the St. Charles County Records, and Second Amendment to Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza dated December 23, 1983, and recorded in Book 976 Page 1045 of the St. Charles County Records (the “Declaration”). From and after the Effective Date, the parcel shall be released from and shall no longer be encumbered or burdened by or have any rights, benefits, powers, privileges, duties or responsibilities under the Declaration, and thereafter, the Declaration shall be of no further force or effect. The undersigned agree to and shall execute, acknowledge and deliver such further documents and instruments as may be required in order to carry out the purposes of this Termination of Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza and to effectuate the transaction contemplated hereby. [SIGNATURE PAGES FOLLOW] CORE/0827545.0024/158353403.2 [SIGNATURE PAGE TO TERMINATION OF DECLARATION OF COVENANTS, CONDITIONS AND RESTRICTIONS ON A SPECIFIED PARCEL OF SEVENTY CORPORATE PLAZA] Dated as of __________________, 2020 ST CHARLES CITY COUNTY LIBRARY DISTRICT ______________________________________ Name ______________________________________ Name Owner of St. Charles County Parcel ID No.: 4-0019-S029-00-0008.0112000 STATE OF MISSOURI ) ) ss. COUNTY OF ST CHARLES ) On this _____ day of ______________, 2020, before me, a Notary Public in and for said state, personally appeared _____________________, _______________________ known to me to be the persons who executed the within Termination of Declaration of Covenants, Conditions and Restrictions on a Specified Parcel of Seventy Corporate Plaza and acknowledged to me that they executed the same for the purposes therein stated. IN TESTIMONY WHEREOF, I have hereunto set my hand and affixed my official seal in the County and State aforesaid, the day and year first above written. Notary Public 2 CORE/0827545.0024/158353403.2 EXHIBIT A CORE/0827545.0024/158353403.2 CORE/0827545.0024/158353403.2 Agenda Memo Agenda Item: 20-43 Subject: FY21 Budget Discussion Date: April 14, 2020 From: Jason Kuhl, Director & CEO Over the past several months, we have been working on developing the FY21 budget. The events of the past several weeks have introduced a great deal of uncertainty into that process. The attached Moody Report provides a concise overview of how property tax revenues could be negatively affected for years to come. Since that report was released, we have been advised by the State Library to plan for no State Aid in the coming year and for little to no Athletes and Entertainers Tax payments. The difficulty is not limited just to declining revenues; we will also likely see an increase in health insurance costs due to COVID- related claims. As we are still in the early stages of the pandemic and a clear picture of the economic impact has not emerged, we believe it is advisable to take an extremely conservative approach to the FY21 budget. We will discuss some strategies under consideration at your meeting. The Moody Report The 2020 Economic Downturn March 25, 2020 Free Content The Moody Report is a subscription service that tracks Missouri budget and governmental issues. This update is a free update for the public. Readers may share with others as they see fit. Strange Times In the past week your author received calls and texts that inquired, “What is going to happen to government and the economy?” As we write on March 25, 2020, we are in very strange times. Government and the economy have come to almost a standstill, as Governor Parson has closed the State Capitol and also has shut down Missouri governmental offices. The lack of economic activity will quickly have a dramatic impact on both state and local government revenues, which will impact Missouri’s ability to provide basic governmental services. Here are our thoughts on the current recessionary times, and how they will impact Missouri and its governmental entities. This overview is our view on March 25, 2020 and events will surely change quickly. To our readers stay safe and healthy –Jim Moody State Cash Reserves While the State originally projected to end Fiscal Year 2020 (the current fiscal year) with a cash and anticipated lapse of over $500 million, that beginning balance was budgeted by Governor Parson in the Fiscal Year 2021 budget. Budgeting the cash balance and the lapse is a pretty standard budgeting technique, and we are not being critical of that action. But that cash that was anticipated will likely not even be in the bank on June 30, 2020. The deteriorating economic picture makes the anticipated cash balance and potential lapse unrealistic. One should assume that the presumed cash balance and normal spending lapses will not occur. Therefore, available cash to operate Missouri government is going to be tight. Our current view is that any ending cash balance on June 30, 2020, will be small, and that there may be spending restrictions applied in FY 2020 in order to create some operating cash. A first infusion of the federal money we discuss below will need to get here quickly, or the State may not be able to pay bills when the Budget Reserve Fund is repaid. The Budget Governor Parson and legislative leaders have focused their attention (rightfully so) on passing the FY 2020 Supplemental Budget. The Supplemental Budget bill (House Bill 2014) will evolve as a new spending plan for the enhanced federal funding that should be forthcoming, and also to reflect the declining state General Fund. 1 There is plenty of time for the General assembly to pass the FY 2021 operating budget bills, which are poised to be debated in the Missouri House. FY 2021 will not begin until July 1, 2020, and in the normal course of state business the Governor does not sign the appropriations bills until the latter part of June. We are confident that the General Assembly and the Governor will find a way to get the FY 2021 budget in place in a timely manner.
Recommended publications
  • Public Realm Strategy
    Markham’s Public Realm Strategy Table of Contents Acknowledgements .......................................................... 5 Where are we now? ........................................................28 A Message from Our Mayor .............................................. 6 Current Initiatives ............................................................29 A Message from Our Commissioners ............................... 7 What Works Elsewhere? ..................................................32 A Message from the Advisory Committee ......................... 9 Best Practice Analysis ....................................................33 Planning a Great Public Realm Together.......................... 10 What is Working in Markham? ........................................34 Executive Summary ....................................................... 12 What Can We Improve? ...................................................36 A Great Public Realm for All – Markham Residents, A Vision for Markham’s Public Realm .............................38 Businesses, Developers, City staff ................................. 15 Markham’s Public Realm Strategy ..................................40 Leading While Remembering – Ground Work Our Goals ....................................................................... 41 for Our Public Realm ....................................................... 17 Made in Markham Innovation + Design .................42 What is the Public Realm? The Space Where Public Life Takes Place ....................... 19 Keep Markham
    [Show full text]
  • Minister's Award for Innovation
    The Ministry of Tourism, Culture and Sport Ontario Public Library Service Awards See all previous winners at: http://www.mtc.gov.on.ca/en/libraries/oplsa_previouswinners.shtml 2016 Ontario Public Library Service Awards The award recipients were announced and presented at the OLA Super Conference Thursday February 2, 2017 at the Public Library Awards Gala. Angus Mowat Award for Excellence Small Library Category: Carleton Public Library for: Carleton Place Writes Small Library Category: Hastings Highlands Public Library for: Crazy for Community Hubs Medium Library Category: Caledon Public Library for: Click-Create-Celebrate Initiative Large Library Category: Burlington Public Library for: Community-Led Youth Service Model Minister’s Award for Innovation Small Library Category: Brighton Public Library for: Tech Help One on One Medium Library Category: Halton Hills Public Library for: Sustainable Cards Project Large Library Category: Vaughan Public Libraries for: Vaughan Poetry Map 2016 Short List Nominations Brighton Public Library: Tech Help One on One Brighton Public Library’s Tech Help One on One project responds directly to an illustrated need for more focused, cost effective Tech Help for community members. The first iteration of this program was made possible through OLCF, and has continued in a modified format ever since. This program empowers individuals to develop skills necessary for participation in the ever changing digital world through half hour Tech Help One on One sessions in a comfortable and supportive environment. Brighton Public Library provides approximately 200 half hour sessions to community members annually. Burlington Public Library: BookArts Program Burlington Public Library’s BookArts program offers customers the opportunity to learn the art of bookbinding and creating bound books.
    [Show full text]
  • 2008 CULC/CBUC Public Library Survey Report
    Canadian Urban Libraries Council Conseil des Bibliothèques Urbaines du Canada 2008 CANADIAN PUBLIC LIBRARY STATISTICS Report prepared by Jefferson Gilbert and Jennifer Marriott for the Canadian Urban Libraries Council (CULC)/ Conseil des Bibliothèques Urbaines du Canada General Information Library System Membership Population Address City Province Postal Code (sorted alphabetically) 1 Ajax Public Library 91,000 55 Harwood Avenue South Ajax Ontario L1S 2H8 2 Annapolis Valley Regional Library 103,836 26 Bay Road Bridgetown Nova Scotia B0S 1C0 3 Barrie Public Library CULC/CBUC 125,000 60 Worsley Street Barrie Ontario L4M 1L6 4 Bibliothèque municipale de Gatineau CULC/CBUC 251,604 C.P. 1970, succ. Hull Gatineau Quebec J8X 3Y9 5 Brampton Library CULC/CBUC 487,230 65 Queen Street East Brampton Ontario L6W 3L6 6 Burlington Public Library CULC/CBUC 164,500 2331 New Street Burlington Ontario L7R 1J4 7 Burnaby Public Library CULC/CBUC 216,336 6100 Willingdon Avenue Burnaby British Columbia V5H 4N5 8 Calgary Public Library CULC/CBUC 1,042,892 616 Macleod Trail S.E. Calgary Alberta T2G 2M2 9 Cambridge Libraries & Galleries CULC/CBUC 125,000 1 North Square Cambridge Ontario N1S 2K6 10 Cape Breton Regional Library 121,631 50 Falmouth Street Sydney Nova Scotia B1P 6X9 11 Colchester-East Hants Regional Library 74,077 754 Prince Street Truro Nova Scotia B2N 1G9 12 Coquitlam Public Library CULC/CBUC 114,565 575 Poirier Street Coquitlam British Columbia V3J 6A9 13 Cumberland Regional Library 32,045 21 Acadia Street, 2nd floor Amherst Nova Scotia B4H 4W3
    [Show full text]
  • 2019 Integrated Leisure Master Plan Update
    Presented to General Committee – October 7, 2019 ACKNOWLEDGEMENTS We would like to thank all of those who contributed their effort and expertise to the development of the 2019 Integrated Leisure Master Plan Update. We are confident that the leadership and passion of City of Markham officials and staff, with guidance from this Master Plan Update, will enable the City to continue to provide responsive and leading-edge parks, recreation, arts & culture and library services and facilities well into the future. City of Markham Council (2014-2018) Project Team Frank Scarpitti, Mayor Project Sponsor: Brenda Librecz, Commissioner of Community and Fire Services Jack Heath, Deputy Mayor & Regional Councillor Project Advisors: Catherine Biss, Chief Executive Officer of Markham Public Library Jim Jones, Regional Councillor Ronji Borooah, City Architect, Planning & Urban Design Joe Li, Regional Councillor Stephen Chait, Director of Economic Growth, Culture & Entrepreneurship Nirmala Armstrong, Regional Councillor Mary Creighton, Director of Recreation Services Valerie Burke, Ward 1 Councillor Morgan Jones, Director of Operations Alan Ho, Ward 2 Councillor Project Manager: Deborah Walker, Director of Library Strategy and Innovation Don Hamilton, Ward 3 Councillor Karen Rea, Ward 4 Councillor Martin Barrow, Community Facility Coordinator, Recreation Services Colin Campbell, Ward 5 Councillor Janice Carroll, Community Manager - West, Recreation Services Amanda Collucci, Ward 6 Councillor Carrie Colangelo, Coordinator, Economic Growth, Culture & Entrepreneurship
    [Show full text]
  • 2010 Canadian Public Library Statistics
    Canadian Urban Libraries Council Conseil des Bibliothèques Urbaines du Canada 2010 CANADIAN PUBLIC LIBRARY STATISTICS Report prepared by Jennifer Marriott for the Canadian Urban Libraries Council (CULC)/Conseil des Bibliothèques Urbaines du Canada (CBUC) !"!"#$%&%'(%&#)*+,(-#.(+/%/0#12%2(32(-3 A – General Information Director's Director's Library Director's Library Name Membership Population City Province Postal Code Phone Email Website Director Fax Number Number Address 1 Toronto Public Library CULC/CBUC 2,773,000 Toronto ON M4W 2G8 Jane Pyper 416-393-7032 416-393-7083 [email protected]://www.torontopubliclibrary.ca/ 2 Montréal, Bibliothèque de CULC/CBUC 1,651,235 Montreal QC H3C 0G4 Louise Guillemette-Labory(514) 872-1608 (514) 872-0530 [email protected]://www.ville.montreal.qc.ca/biblio/ 3 Calgary Public Library CULC/CBUC 1,071,515 Calgary AB T2G 2M2 Gerry Meek 403-260-2600 403-237-5393 [email protected]://calgarypublicllibrary.com/ 4 Ottawa Public Library CULC/CBUC 917,570 Ottawa ON K1P 5M2 Barbara Clubb613-580-2424 x32180 613-567-8815 [email protected]://www.biblioottawalibrary.ca/ 5 Edmonton Public Library CULC/CBUC 782,439 Edmonton AB T5J 2V4 Linda Cook (780) 496-7050 (780) 496-7097 [email protected] http://www.epl.ca/ 6 Mississauga Library System CULC/CBUC 734,000 Mississauga ON L5B 3Y3 Don Mills (905) 615-3200 x3601 (905) 615-3625 [email protected]://www.mississauga.ca/library 7 Winnipeg Public Library CULC/CBUC 684,100 Winnipeg MB R3C
    [Show full text]
  • Stuck at Home Tech Tips Overdrive & Libby
    Stuck at Home Tech Tips OverDrive & Libby OverDrive is a web platform for e-books and e-audiobooks available for free through Vaughan Public Libraries. It uses the mobile app Libby. You will need an internet connection, a Vaughan Public Library card and PIN in order to download titles. Once titles are downloaded into the Libby App, you do not need an internet connection to read or listen to the books. How to Read/Listen to Books on a Desktop: 1. Go to the Vaughan Public Library homepage: www.vaughanpl.info and click on Downloads & Digital. 2. You will now be on the eBooks & eAudiobooks page. Scroll down to find the Overdrive icon. Click on OverDrive eBooks & eAudiobooks. 3. Once on the OverDrive homepage, click the Sign In button in the top right corner. This will take you to a login screen. Select Vaughan Public Libraries from the drop-down menu. Then type in your library card number and your PIN. 4. Once signed in, you can browse OverDrive’s e-book and e-audiobook collection, or search for a specific title. Make sure to note the format. 5. To check out a title or to place a hold, click on the cover image. If the book is available, click the Borrow button. If all copies are checked out, click Place a Hold. 6. To access your checked-out items and manage your holds, click the bookshelf icon at the top right of the page. 7. This brings you to your Loans page, where you can find your checked-out titles.
    [Show full text]
  • WEB E-Board Package Regular Meeting September 23,2019
    AGENDA 1.0 MARKHAM PUBLIC LIBRARY BOARD REGULAR MEETING Notice of meeting to be held on Monday, September 23, 2019, 7:00 p.m., Markham Village Library, Program Room, 6031 Highway 7 East, Markham L3P 3A7 . AGENDA 1.0 Call to order/Approval of agenda 1.1 Declaration of conflict of interest 1.2 Delegation (none) 1.3 Chair’s Remarks 2.0 Consent Agenda: All items listed under the Consent Agenda are considered to be routine and are recommended for approval by the Chair. They may be enacted in one motion or any item may be discussed if a member so requests. 2.1 Minutes of Special Meeting, July 8, 2019 2.2 Declaration of Due Diligence by the CEO 2.3 Communication and Correspondence: 2.3.1 City News: Lendery at Milliken Mills: A Library of Things https://toronto.citynews.ca/video/2019/07/10/lendery-a-new-example-of-the-growing-sharing- economy/ Article also picked up on 680 News.com and Msn.com 2.3.2 Perkins& Will: Aaniin Library as Place Presentation 2.3.3 Ming Po News: Lendery at Milliken Mills 2.3.4 NEWMARKETTODAY.ca: Newmarket library will soon lend more than books 2.3.5 Markham Review, July 10 York Region’s first Lendery opens at Markham Public Library – Milliken Mills https://markhamreview.com/york-regions-first-lendery-opens-at-markham-public-library- milliken-mills-branch/ 2.3.6 Ming Sheng Bao, July 10 http://www.mingshengbao.com/tor/article.php?aid=652078 2.3.7 Iask.ca, July 24 http://www.iask.ca/news/toronto/2019/07/528632.html 2.3.8 51.ca, July 24 https://info.51.ca/news/canada/2019-07/794764.html 2.3.9 SuperLife.ca, July 25 http://news.superlife.ca/2019/07/25/%E4%B8%87%E9%94%A6%E5%B8%82%E5%BA%9C%E6%
    [Show full text]
  • WEB Regular Board Agenda Package April 23,2018
    AGENDA 1.0 MARKHAM PUBLIC LIBRARY BOARD REGULAR MEETING Notice of meeting to be held on Monday, April 23, 2018, 7:00 p.m. Markham Village Library, 6031 Highway 7 East, Markham, L3P 3A7 AGENDA 1.0 Call to order/Approval of agenda 1.1 Declaration of conflict of pecuniary interest 1.2 Integrated Leisure Master Plan: Mr. Steve Langlois, Monteith Brown Planning Consultants 1.3 Delegation : Ms. Yafang Shi 1.4 Chair’s Remarks 2.0 Consent Agenda: All items listed under the Consent Agenda are considered to be routine and are recommended for approval by the Chair. They may be enacted in one motion or any item may be discussed if a member so requests. 2.1 Minutes of Regular Meeting March 26, 2018 2.2 Declaration of Due Diligence by the CEO 2.3 Communication and Correspondence: 2.3.1 cbc.ca: Librarians Recommend their 15 Favorite Non-fiction Books For Kids 2.3.2 torontoCityNews: Markham library apologizes for censoring photo exhibit 2.3.3 https://youtu.be/42YtdlEJA8s Markham library apologizes for censoring photo exhibit 2.3.4 facebook: 680 News: Markham library apologizes for censoring photo exhibit 2.3.5 The Globe and Mail: Library apologizes for removal of feminist art 2.3.6 torontoCityNews: Discussion over censorship after library removes photos 2.3.7 Mayor Scarpitti tweets re Ontario budget 2.3.8 Volunteer Letter 2017 2.3.9 snapdMARKHAM: Markham Public Library Launches New Initiative for Low Income Families 3.0 CEO’s Highlights, April 2018 4.0 Annual Policy Review: (To be under taken at the January meeting) 5.0 Internal Monitoring Reports: (Compliance list of internal monitoring reports and discussion led by members) 5.1 Executive Limitation: EL-2e Asset Protection (P.
    [Show full text]
  • School/Library Name | Nom De L'école/De La Bibliothèque City/Town
    LOOK WHO WAS SIGNED UP FOR I READ CANADIAN DAY IN 2020? Province/Territory School/Library Name | Nom de l'école/de la City/Town | Ville | Province / bibliothèque Territoire A. B. Lucas S.S. London Ontario Abbotsford Traditional Middle School Abbotsford British Columbia Abraar Elementary School Ottawa Ontario Abraham Erb Public School Waterloo Ontario Adam Beck Ps Toeonto Ontario Adelaide W.G. MacDonald Strathroy Ontario Admaston/Bromley Public Library Douglas Ontario Agincourt Road Public School Ottawa Ontario Ajax Public Library Ajax Ontario Alcona Glen Innisfil Ontario Alcona Glen Elementary School Innisfil Ontario Aldershot High School Burlington Ontario Alexander von Humboldt German International Baie D Urfé Quebec School Alf Cuthbert School Moosehorn Manitoba Algonquin P.S Woodstock Ontario Algonquin P.S Woodstock Ontario All Saints School Mississauga Ontario Allan A. Martin Sr. Public School Mississauga Ontario Allan Drive Middle School Bolton Ontario Allan Drive Middle School Bolton Ontario Allandale Heights P.S. Barrie Ontario Alliance Public School 700 Stones St., North Bay Ontario Alliance Public School North Bay Ontario Allion Elementary LaSalle Quebec Alliston Union PS Alliston Ontario Alloa Public School - Caledon Caledon Ontario Almaguin Highlands Secondary School Library South River Ontario Alpha Secondary Burnaby British Columbia Alton Public School Mississauga/Brampton Area Ontario Alvin Curling PS Toronto Ontario Annandale School Tillsonburg Ontario Annandale School Tillsonburg Ontario Annapolis Valley Regional Library
    [Show full text]
  • June 2019 Newsletter
    OUR SCHOOL... Promotes learning in a caring and safe environment. June 2019 Strives for excellence academically, socially, emotionally and physically. Has high expectations and standards. THE COPPARD GLEN PUBLIC SCHOOL community believes in success for all students. It is committed to developing within each student the attitudes, knowledge and skills needed to be a contributing and responsible member of Canadian society. Dear Coppard Families, June is newly arrived and Coppard Glen is as busy as ever! We continue to work in an environment focused on teaching and learning as well as having a wide array of activities for students to enjoy. Our grade 3 and 6 students have just completed EQAO testing for their grades and we know they give their best in all they do. Over the next several weeks Principal there are field trips to enhance learning, guest speakers to inspire students, assemblies that R. Ishtiaque build inclusive environments, and rich and authentic learning experiences that engage learners, as we meet the Ministry's curriculum expectations. Vice-Principal R.Beharry Thanks to our school council, student council and parent community we have had a very successful fundraising year! With all your support we were able to replace older desktop Superintendent technology in the library and replace them with a set of 30 new Chromebooks, with an Camille Logan additional 10 Chromebooks along with a travel tub purchased for classes to sign out. This (905) 940-7800 complements the sign out sets we currently have and the 5 Chromebooks in each Grade 2 to 8 class. 20 headsets for student use were also purchased.
    [Show full text]
  • Appendix D Engaging Our Customers C U S T O M E R F E E D B a C K & E V a L U a T I O N
    APPENDIX D ENGAGING OUR CUSTOMERS C U S T O M E R F E E D B A C K & E V A L U A T I O N KNOWLEDGABLE STAFF, INNOVATION & CONSISTENTLY EXCELLENT ENGAGED COMMUNITY EFFICIENCY EXPERIENCE CUSTOMER EXPERIENCE INTRODUCTION: EVALUATION TOOLS SERVICE AT MARKHAM Annual Customer Satisfaction Surveys: The City of Markham is known as a municipal leader in every year each department identifies services to measure using a corporate survey process providing high quality service. Service is a core value for (see page 4) staff and at the heart of the work we do within our own departments and for the community. Post-Program/Project Evaluation: these Service is one of the four goals under the Excellence assessments are completed by clients Markham framework following programs or upon completion of 'Exceptional Service by Exceptional People' is one of the projects in the community. key strategic goals in Building Markham's Future Library and Recreation use Together', Council's strategic plan for the City Data Analysis: tools such as to gain a better Markham's Customer Experience Strategy was adopted Environics understanding of market data about the to promote a service culture and provide a consistently Markham community. Research, exceptional experience across all departments and benchmarking trends and other data is used service areas to inform decision making and strategy Evaluating our service and engaging customers is critical development. to our ongoing success - Markham has an overall surveys are used throughout satisfaction rating of 80% across the services surveyed Surveys & Polls: the City to collect data about resident experiences, preferences, needs and opinions.
    [Show full text]
  • 2009 CULC Public Library Statistics
    Canadian Urban Libraries Council Conseil des Bibliothèques Urbaines du Canada 2009 CANADIAN PUBLIC LIBRARY STATISTICS Report prepared by Jefferson Gilbert and Jennifer Marriott for the Canadian Urban Libraries Council (CULC)/ Conseil des Bibliothèques Urbaines du Canada General Information Postal Director's Phone Library Name Membership Population Address City Province Library Director Code Number 1 Albert-Westmorland-Kent Regional Office Non-member 199,929 644 Main Street, Suite 201 Moncton NB E1C 1E2 Claude Potvin (506) 869-6032 2 Annapolis Valley Regional Library Non-member 103,836 26 Bay Road Bridgetown NS B0S 1C0 Frances Newman 902-665-2995 3 Barrie Public Library CULC/CBUC 125,000 60 Worsley Street Barrie ON L4M 1L6 Al Davis 705-728-1010 x7500 4 Bibliothèque municipale de Gatineau CULC/CBUC 259,280 C.P. 1970, succ. Hull Gatineau QC J8X 3Y9 Carole Laguë 819-243-2345 x2548 5 Brampton Library CULC/CBUC 497,680 65 Queen Street East Brampton ON L6W 3L6 Adele Kostiak 905-793-4636 x4311 6 Burlington Public Library CULC/CBUC 172,400 2331 New Street Burlington ON L7R 1J4 Maureen Barry 905-639-3611 x100 7 Burnaby Public Library CULC/CBUC 216,336 6100 Willingdon Avenue Burnaby BC V5H 4N5 Edel Toner-Rogala 604-436-5431 8 Calgary Public Library CULC/CBUC 1,042,892 616-Macleod Trail S.E. Calgary AB T2G 2M2 Gerry Meek 403-260-2600 9 Cambridge Libraries & Galleries CULC/CBUC 131,000 1 North Square Cambridge ON N1S 2K6 Greg Hayton 519-621-0460 x137 10 Cape Breton Regional Library Non-member 121,631 50 Falmouth St.
    [Show full text]