CITY OF ROCKPORT

AGENDA

CITY COUNCIL WORKSHOP MEETING 3:00 p.m., Tuesday, May 27, 2008 Rockport City Hall, 622 East Market Street

NOTICE is hereby given that the Rockport City Council will hold a Regular Meeting on Tuesday, May 27, 2008 at 3:00 p.m. at the Rockport City Hall, 622 E. Market, Rockport, Texas. The following subjects will be discussed to wit:

I. CALL TO ORDER.

II. ITEMS FOR CONSIDERATION

A. Presentation and general discussion on the Aquarium at Rockport Harbor.

B. Presentation and general discussion of presentation entitled Improving Coastal Land Use Planning Through the Application and Evaluation of the Interoperability of Three Decision Support Tools as presented by Kiersten Madden, Ph.D., Stewardship Coordinator of the Mission-Aransas National Estuarine Research Reserve, UTMSI, Port Aransas .

C. Presentation and general discussion of request from the Aransas First for the City to provide and fund water for Aransas First use at the TxDOT Roadside Park on Hwy. 35 for the maintenance and restoration of the Demo Garden.

D. Presentation and general discussion regarding addressing efforts to better communicate with Citizens regarding city services and programs.

E. Presentation and general discussion regarding 2008 Appointments for the following: (1) City Committees, Boards and Commissions and (2) Council Liaison to City Committees, Boards and Commissions and community organizations.

III. ADJOURNMENT

NOTICE This facility is wheelchair accessible and accessible parking spaces are available. Requests for accommodations or

interpretive services must be made 48 hours prior to this meeting. Please contact the City Secretary’s office at 361/729-2213 ext. 138 or FAX 361/790-5966 or E-Mail [email protected] for further information. Braille Is Not Available.

Rockport City Council May 27, 2008 Workshop Minutes Page 1 of 2 Pages

CERTIFICATION

I certify that the above notice of meeting was posted on the bulletin board at City Hall, 622 E. Market Street, Rockport, Texas on Friday, May 23, 2008 at 12:00 p.m. and on the City’s webpage at www.cityofrockport.com. I further certify that the following News Media were properly notified of this meeting as stated above: The Rockport Pilot, Coastal Bend Herald, and Corpus Christi Caller Times.

Irma Parker, City Secretary

I certify that the attached notice and agenda of items to be considered by the City Council was removed by me from the bulletin board at City on the day of 2008.

Title:

Rockport City Council May 27, 2008 Workshop Minutes Page 2 of 2 Pages CITY COUNCIL AGENDA Workshop Meeting: Tuesday, May 27, 2008

AGENDA ITEM “A” Presentation and general discussion on the Aquarium at Rockport Harbor.

SUBMITTED BY: City Manager Thomas J. Blazek APPROVED FOR AGENDA: TJB (20)

SUMMARY STATEMENT: The attached letter from the Friends of the Aquarium at Rockport Harbor, Inc.’s request to make a presentation to the City Council to provide “an update of the Aquarium activities and operations as well as request financial assistance from the City for the annual operation costs. Additionally the Aquarium would like the City to be aware of our strategic planning needs in order to become an integral component within the community.”

The Aquarium at Rockport Harbor Opportunity

• Availability of TPWD Maintenance Shop on the Harbor

• Able to turn building into publicly accessible facility

• Support of Aransas County, Fulton, Aransas County Navigation District, Chamber of Commerce, TPWD, many volunteers Current Operations

• Created 501(c)3 non profit organization

• Board of Directors and Officers

• Volunteer based organization

• Committees: - Executive - Membership - Strategic Planning - Volunteer - Donor/Grants - Exhibit Draft 2008 Budget

Aquarium Oversight (Contract) $36,316 Exhibit Maintenance $ 5,000 Display Maintenance $ 3,000 Administrative Costs $ 2,000 Contingency Fund $ 284 Special Roof Repair $15,000 Tanks and Filters $27,200* Total $88,800

In-Kind TPWD Building operations and oversight (FTE) $30,000 Aquarium/Bldg Maintenance $12,000 Utilities $17,000 Contingency $ 8,000 Total $67,000 2008 Income Sources

• Donations $ 3,600

• Memberships $ 3,200

• Community/Government $82,000 – Aransas County $62,000 – Fulton $ 5,000 – Rockport $15,000 – Aransas Co. Nav. In-kind fiscal agent

Total $88,800 Mission and Goals

• Provide an educational and entertaining visitor experience • Promote understanding, conservation, and stewardship of marine resource and environments, with focus on local species • Provide information on research and management of coastal environments and issues

•Become an integral and permanent component of the Rockport waterfront experience CITY COUNCIL AGENDA Workshop Meeting: Tuesday, May 27, 2008

AGENDA ITEM “B” Presentation and general discussion of presentation entitled Improving Coastal Land Use Planning Through the Application and Evaluation of the Interoperability of Three Decision Support Tools as presented by Kiersten Madden, Ph.D., Stewardship Coordinator of the Mission- Aransas National Estuarine Research Reserve, UTMSI, Port Aransas .

SUBMITTED BY: City Manager Thomas J. Blazek APPROVED FOR AGENDA: TJB ()

SUMMARY STATEMENT: Kiersten Madden, Ph.D., Stewardship Coordinator of the Mission-Aransas National Estuarine Research Reserve, UTMSI, Port Aransas, will present Improving Coastal Land Use Planning Through the Application and Evaluation of the Interoperability of Three Decision Support Tools. See the attached fact sheet on this presentation.

Coastal Land Use Planning.doc Improving land-use planning through the use of decision-support tools in the Mission-Aransas National Estuarine Research Reserve

Kiersten Madden, Sally Morehead Mission-Aransas NERR

Ken Dunton UT Marine Science Institute

Patrick Crist NatureServe

Dave Eslinger NOAA Coastal Services Center

John Jacob SeaGrant Texas

Doug Walker Placeways Ecosystem Based Management

○ Provide models of ecosystems ○ Generate scenarios ○ Facilitate stakeholder involve- ment in planning EBM through DSTs . . .

DST = Decision Support Tools

Coastal Zone CommunityViz Conservation Simulation Model Planning System

IMPROVE LAND-USE STRATEGIES

Nonpoint-Source Landscape Ecology Erosion and Analysis Program Vista Comparison Tool What is N-SPECT?

Nonpoint-Source Erosion and Comparison Tool ______

○ Water quality screening tool

○ Spatially distributed (raster-based) pollutant and sediment yield model

○ Compares the effects of different land cover and land use scenarios on total yields

○ User friendly graphical interface within a GIS environment N-SPECT Background

Processes stimulated ______

Slope Flow direction

Topography

Runoff Soil characteristics

Land cover Pollutant loads

Precipitation

Sediment loads Pollutant coefficients N-SPECT Background

Waianae region in Oahu Hawaii ______Mission-Aransas NERR case study Mission-Aransas NERR case study

Live Oak and Lamar Peninsulas ______N-SPECT Data needs

National data sources

Water quality Local data sources Pollutant coefficients Topography

USGS: National Elevation Data (30 m) ______

Defines flow direction, stream networks, and watersheds Land Cover

NOAA: Coastal Change Analysis Program (30m) ______

Defines runoff, sediment yield, and pollutant yield Soil characteristics

NRCS: Soil Survey Geographic Database ______

Used with topography & land cover to determine runoff & erosion Precipitation

Oregon State University: PRISM ______

Defines runoff Pollutant coefficients

Based on literature and BASINS values ______

Based on event mean concentrations and are land cover specific

Land cover type Nitrogen Phosphorus Lead Zinc TSS

Developed, High intensity 2.22 0.47 0.09 0.06 71 Developed, Medium intensity 2.29 0.3 0.06 0.06 27 Developed, Low intensity 1.77 0.18 0.04 0.03 19 Developed, Open space 1.25 0.05 0.03 0.03 11.1 Cultivated crops 2.68 0.42 0.03 0.03 107 Pasture/Hay 2.48 0.48 0.02 0.03 55.3 Grassland 1.25 0.05 0.03 0.03 55.3 Scrub/Shrub 1.25 0.05 0 0.03 11.1 Palustrine forested wetland 1.25 0.05 0 0.03 11.1 Palustrine scub/shrub wetland 1.25 0.05 0 0.03 11.1 Palustrine emergent wetland 1.1 0.05 0 0.03 19 Outputs Runoff Accumulated Nitrogen Nitrogen Concentration Land use scenarios Land use scenario - runoff Land use scenario – accumulated nitrogen Land use scenario – nitrogen concentration Land use scenario – nitrogen concentration

Before After

0.0 mg/L 2.19 mg/L Future directions

○ Apply land-use scenarios . . .

○ Coordinate with other tools . . . • CommunityViz • Vista

○ Train users . . . Acknowledgements

Sally Morehead (Mission-Aransas NERR) Chad Leister (Mission-Aransas NERR) Colt Cook (Mission-Aransas NERR) Patrick Crist (NatureServe) Lynn Scharf (NatureServe) Ken Dunton (University of Texas at Austin) Dave Eslinger (NOAA Coastal Services Center) Shan Burkhalter (NOAA Coastal Services Center) John Jacob (SeaGrant Texas) Doug Walker (Placeways) Don’t Forget . . .

Coastal Community Planning and Development Workshop

June 16-17 @ Rockport City Hall

Contact Chad Leister 361-749-6782 [email protected]

CITY COUNCIL AGENDA Workshop Meeting: Tuesday, May 27, 2008

AGENDA ITEM “C”

Presentation and general discussion of request from the Aransas First for the City to provide and fund water for Aransas First use at the TxDOT Roadside Park on Hwy. 35 for the maintenance and restoration of the Demo Garden.

SUBMITTED BY: Tom Staley, Director, Parks & Leisure Services ATTACHMENT: Email memo dated May 20, 2008 APPROVED FOR INCLUSION ON AGENDA: TJB (22) ______

SUMMARY STATEMENT: Aransas First is restoring the Demo Garden, located on the south end of the TxDOT Roadside Park on Hwy. 35. The garden, which was previously maintained by volunteers, had been neglected for some time. A water tap nearest to the garden is owned by TxDOT, but the meter was removed and the account recently closed. Aransas First is now requesting that the City provide the water to maintain the garden. The demo garden is on TxDOT property.

Aransas First water2.doc Page 1 of 2

Tom Staley

From: Tom Blazek Sent: Tuesday, May 20, 2008 10:04 AM To: Tom Staley Subject: FW: Tule Creek Nature Center

From: Ernie Edmundson [mailto:[email protected]] Sent: Friday, May 16, 2008 12:54 PM To: Tom Blazek Subject: Tule Creek Nature Center

Dear W. Blazek I spoke with Earl Matthew, Aransas Fast President, about your previous conversation about the water meter on the TXDot property at Tule Creek. TXDot has relinquished their ownership of the water meter.

We respectfully request that the city turn on the water at Tule Creek in the city's name. We are in the process of re-establishing the Demo Bird Garden and will need water to do so. Once the garden is established, the water needs will be minimal since we will be using all locally native plants.

If you have questions, please call me at 729-3990.

Ernie Edmundson Secretary, Aransas First Chairman of Tule Creek Demo Bird Garden

Aransas First water2.doc Page 2 of 2 CITY COUNCIL AGENDA Workshop Meeting: Tuesday, May 27, 2008

AGENDA ITEM “D”

Presentation and general discussion regarding addressing efforts to better communicate with Citizens regarding city services and programs.

SUBMITTED BY: City Secretary Irma Parker APPROVED FOR INCLUSION ON AGENDA: TJB (23)

SUMMARY STATEMENT: Several times during the year, council and staff have expressed the opinion that the City is not communicating effectively with the general public. Various efforts have been made through print and the city’s webpage to inform the general public of activities and services. For example, during the last annexation, Staff and Council saw the need to provide information concerning city services to its newest citizens. A booklet was prepared and distributed to those new citizens/property owners. The booklet included a welcome from the mayor, information on the city government and services available.

In addition, staff prepares and distributes many different publications throughout the year including those publications that are mandatory such as the water report. Now with the purchase of a gas utility another mandatory publication will be prepared and distributed to all gas customers. Notices, general information on holiday schedules, and changes in service dates are printed on each water bill. From time to time informational bulletins are included in the utility billing and sent to each utility customer.

Our webpage shows 39,868 visits in this quarter. The home or index page showed the largest number of ‘hits’ during this time period largely due to Early Voting and Election Day reporting being posted daily. Our parks department leads in the number of ‘hits’ on our webpage. A summary is included for Council information.

With this last election period, Mayor Pearson and Council Member Fisher stated that those attending the ‘coffees’ were shocked to hear some of the long-range planning and capital projects being planned. A lot of very important information wasn’t getting out to our ‘customers’ – the Rockport citizens. In was their opinion that more of these types of events or a town meeting style event should be held.

Staff is seeking direction from Council regarding: 1. Town hall meetings 2. Ward meeting 3. Additional publications – newsletter, calendar, new customer packets

Town Hall Meeting.doc Page 1 of 1 Pages TX−Rockport

Web Log Analysis Quarterly Report Q2 2008

Report Range:04/01/2008 00:00:00 − 06/30/2008 23:59:59 This report was generated by WebTrends(R) Thursday May 22, 2008 − 16:11:38 Final report conversion by WebTrends Document Utility, Version 6.1a (build 419)

(c) 1996−2003 NetIQ Corporation. All rights reserved. Table of Contents Overview Dashboard...... 1

Commerce Dashboard...... 3

Marketing Dashboard...... 5

Visitors Dashboard...... 7

Pages Dashboard...... 11

Navigation Dashboard...... 13

Technical Dashboard...... 15

Activity Dashboard...... 17

Browsers and Platforms Dashboard...... 19

Commerce Dashboard...... 21

Marketing Dashboard...... 23

Campaigns Dashboard...... 25

Ads Served Dashboard...... 27

Ad Views...... 29

Ad Clicks...... 31

Ads Served Click Through Rate...... 33

Referrers Dashboard...... 35

Activity by Referring Site...... 37

Activity by Referring Domain...... 39

Activity by Referring Page...... 41

Search Engines Dashboard...... 43

Activity by ...... 45

Activity by Search Phrase...... 55

Activity by Search Keyword...... 61

Visitors Dashboard...... 67

Top Visitors...... 71

i Table of Contents New vs. Return Visits...... 75

Visitors by Number of Visits...... 77

Visitors Trend...... 79

Visits Trend...... 83

Top Organizations...... 85

Top Authenticated Usernames...... 101

Top Domain Names...... 103

Top−Level Domain Types...... 105

Geography Dashboard...... 107

Top Regions...... 109

Top Countries...... 111

Top States and Provinces...... 113

Top Cities...... 115

Pages Dashboard...... 117

Top Pages...... 119

Top Content Groups...... 123

Top Directories...... 125

Files Dashboard...... 127

Most Downloaded Files...... 129

Most Accessed File Types...... 133

Most Uploaded Files...... 135

URL 1D Parameter Analysis by Visits...... 137

URL 1D Parameter Analysis by Hits...... 139

URL 2D Parameter Analysis...... 141

Navigation Dashboard...... 143

Top Entry Pages...... 145

ii Table of Contents Top Entry Files...... 149

Top Exit Pages...... 151

Single Access Pages...... 155

Top Paths Through Site...... 159

Top Destination Paths Through Site...... 163

Top Content Paths...... 165

Top Reverse Content Paths...... 167

Technical Dashboard...... 169

Page Views Trend...... 171

Hits Trend...... 173

Bandwidth: Kbytes Transferred Trend...... 175

Average Time to Serve Pages...... 177

Server Cluster Load Balance...... 179

Errors Dashboard...... 181

Client Errors...... 183

File Not Found Errors...... 185

Server Errors...... 187

Activity Dashboard...... 189

Visits by Number of Pages Viewed...... 191

Visits by Day of the Week...... 193

Hits by Day of the Week...... 195

Visits by Hour of the Day...... 197

Hits by Hour of the Day...... 199

Visit Duration by Visits...... 201

Visit Duration by Page Views...... 203

Browsers and Platforms Dashboard...... 205

iii Table of Contents Top Browsers...... 207

Top Browsers by Version...... 209

Top Spiders...... 215

Top Platforms...... 217

Wireless Dashboard...... 219

Top WAP Devices...... 221

Top WAP Browsers...... 223

Top WAP Screen Sizes...... 225

Top WAP Resolutions...... 227

Top WAP Carriers...... 229

Top WAP Image Support...... 231

Top WAP Markup Languages...... 233

Top WAP Script Support...... 235

Top WAP Script Versions...... 237

Top WAP WTLS Support...... 239

Top Palm Devices...... 241

Top Palm Browsers...... 243

Glossary...... 245

iv Overview Dashboard

This displays key graphs and tables that provide an overview of the entire report. Click on the title of a graph or table to navigate to the corresponding page.

Visit Summary

Visits 39,868 Average per Day 438 Average Visit Length 00:13:59 Median Visit Length 00:01:46 International Visits 7.46% Visits of Unknown Origin 0.07% Visits from Your Country: United States (US) 92.47%

Page View Summary

Page Views 157,427 Average per Day 1,729 Average Page Views per Visit 3.95

Overview Dashboard 1 Visitor Summary

Unique Visitors 19,478 Visitors Who Visited Once 15,575 Visitors Who Visited More Than Once 3,903 Average Visits per Visitor 2.05

Hit Summary

Successful Hits for Entire Site 791,292 Average Hits per Day 8,695 Home Page Hits 10

2 Overview Dashboard Commerce Dashboard

This dashboard summarizes important information related to online commerce activity.

Commerce Dashboard 3 4 Commerce Dashboard Marketing Dashboard

This dashboard summarizes important information related to online marketing activity.

Marketing Dashboard 5 6 Marketing Dashboard Visitors Dashboard

This displays key graphs and tables that provide an overview of the Visitors chapter. Click on the title of a graph or table to navigate to the corresponding page.

Visit Summary

Visits 39,868 Average per Day 438 Average Visit Length 00:13:59 Median Visit Length 00:01:46 International Visits 7.46% Visits of Unknown Origin 0.07% Visits from Your Country: United States (US) 92.47%

Visitors Dashboard 7 Visitor Summary

Unique Visitors 19,478 Visitors Who Visited Once 15,575 Visitors Who Visited More Than Once 3,903 Average Visits per Visitor 2.05

8 Visitors Dashboard Visitors Dashboard 9 10 Visitors Dashboard Pages Dashboard

This displays key graphs and tables that provide an overview of the Pages chapter. Click on the title of a graph or table to navigate to the corresponding page.

Page View Summary

Page Views 157,427 Average per Day 1,729 Average Page Views per Visit 3.95

Pages Dashboard 11 12 Pages Dashboard Navigation Dashboard

This dashboard summarizes important information related to online navigation.

Navigation Dashboard 13 14 Navigation Dashboard Technical Dashboard

This dashboard summarizes important information related to online technical activity.

Hit Summary

Successful Hits for Entire Site 791,292 Average Hits per Day 8,695 Home Page Hits 10

Technical Dashboard 15 Technical Statistics

Total Hits 791,580 100% Successful Hits 791,292 99.96% Failed Hits 288 0.04% Cached Hits 158,584 20.03%

16 Technical Dashboard Activity Dashboard

This displays key graphs and tables that provide an overview of the Activity chapter. Click on the title of a graph or table to navigate to the corresponding page.

Most Active Summary

Most Active Date May 19, 2008 Number of Hits on Most Active Date 31,586 Most Active Day of the Week Mon Most Active Hour of the Day 11:00−11:59

Activity on Weekdays Summary

Total Hits Weekdays 626,328 Total Visits Weekdays 30,029 Average Number of Visits per day on Weekdays 811 Average Number of Hits per day on Weekdays 16,927

Activity Dashboard 17 Least Active Summary

Least Active Date May 21, 2008 Number of Hits on Least Active Date 1,028 Least Active Day of the Week Sat Least Active Hour of the Day 04:00−04:59

Activity on Weekends Summary

Total Hits Weekend 164,964 Total Visits Weekend 9,839 Average Number of Visits per Weekend 1,405 Average Number of Hits per Weekend 23,566

18 Activity Dashboard Browsers and Platforms Dashboard

This displays key graphs and tables that provide an overview of the Browsers and Platforms chapter. Click on the title of a graph or table to navigate to the corresponding page.

Browsers and Platforms Dashboard 19 20 Browsers and Platforms Dashboard Commerce Dashboard

This dashboard summarizes important information related to online commerce activity.

Commerce Dashboard 21 22 Commerce Dashboard Marketing Dashboard

This dashboard summarizes important information related to online marketing activity.

Marketing Dashboard 23 24 Marketing Dashboard Campaigns Dashboard

This dashboard summarizes important information related to campaigns.

Campaigns Dashboard 25 26 Campaigns Dashboard Ads Served Dashboard

This displays key graphs and tables that provide an overview of the Ads Served chapter. Click on the title of a graph or table to navigate to the corresponding page.

Ads Served Dashboard 27 28 Ads Served Dashboard Ad Views

This report shows how often specific ads were viewed by visitors.

No data for this section in the log data analyzed.

Ad Views − Help Card

Ad Title − Name of the ad being analyzed.

Ad View Visits − Number of visits by visitors who saw the specified ad. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator. A visitor may see an ad more than once during a visit, but the ad will only be counted once in this table and graph. Contrast this page with the Ad Views page.

Ad Views − Number of times the specified ad was displayed on a page viewed by a visitor.

% − Percentage of visitors who saw the specified ad.

−− Use this information to sell ad space and bill clients.

Ad Views 29 30 Ad Views Ad Clicks

This report shows how often specific ads were viewed by visitors.

No data for this section in the log data analyzed.

Ad Clicks − Help Card

Ad Title − Name of the ad being analyzed.

Ad Click Visits − Number of visits to your site that resulted in the specified ad being clicked on. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Ad Clicks − Number of times the ad was clicked on by a visitor.

% − Percentage of times the specified ad was clicked on compared with all ads that were clicked on.

−− You can track the ongoing effectiveness of specific ads and patterns of potential customers throughout a given period. This can be used to help summarize the click−through rate during a marketing campaign.

Ad Clicks 31 32 Ad Clicks Ads Served Click Through Rate

This report shows you the effectiveness of the ads on your web site.

No data for this section in the log data analyzed.

Ads Served Click Through Rate − Help Card

Ad Title − Name of the ad being analyzed.

Ad Clicks − Number of times the ad was clicked on by a visitor.

Ad Views − Number of times the specified ad was displayed on a page viewed by a visitor.

Click Thru Rate − Percentage of ads that were clicked on.

−− This report shows you the effectiveness of the ads on your web site.

Ads Served Click Through Rate 33 34 Ads Served Click Through Rate Referrers Dashboard

The table includes statistics on the total activity for this server during the reporting period. All dates and times refer to the location of the system running the analysis.

Referrers Dashboard 35 36 Referrers Dashboard Activity by Referring Site

This report identifies the domain names and IP addresses that refer visitors to your site. This information will be displayed only if your server is logging this information.

Activity by Referring Site

Site Visits % 1. No Referrer 24,571 61.63% 2. http://www.cityofrockport.com/ 5,568 13.97% 3. http://www.google.com/ 3,883 9.74% 4. http://search.yahoo.com/ 2,492 6.25% 5. http://www.rockport−fulton. org/ 1,296 3.25% 6. http://search.live.com/ 509 1.28% 7. http://search.msn.com/ 225 0.56% 8. http://aolsearch.aol.com/ 114 0.29% 9. http://www.ask.com/ 62 0.16% 10. http://www.aransascounty.org/ 59 0.15% 11. http://www.redfishseries.com/ 57 0.14% 12. http://en.wikipedia.org/ 49 0.12% 13. http://search.aol.com/ 43 0.11% 14. http://www.state.tx.us/ 37 0.09% 15. http://www.usacops.com/ 34 0.09% 16. http://www.hoopeshouse.com/ 32 0.08% 17. http://rockport−fulton.org/ 24 0.06% 18. http://www.google.ca/ 24 0.06% 19. http://www.google.co.uk/ 21 0.05% 20. http://web.aransascountycn. org/ 19 0.05% Subtotal 39,119 98.12% Other 749 1.88% Total 39,868 100.00%

Activity by Referring Site 37 Activity by Referring Site − Help Card

Referring Sites − A web site which refers a visitor to your site by linking to it.

Site − Specific referring site being analyzed.

Visits − Number of times the specified site referred visitors to your site.

% − Percentage of referrals that came from the specified site.

No Referrer − Represents direct traffic to the web site as one of the following: 1) the visitor typed the domain name directly into their browser, 2) the visitor bookmarked the site, or 3) the visitor clicked on an email, shortcut, or other direct link.

Note: If "No Referrer" is 100% of all your traffic, then you are probably not logging the "referrer" field in your log files. Please see your manual or the WebTrends Knowledgebase to enable extended logging on your web servers.

−− You can use this page to determine which sites are referring the most visitors to your site. This can help when considering the most effective ways and places to attract visitors.

38 Activity by Referring Site Activity by Referring Domain

This report identifies the top−level domains that refer visitors to your site. This information will be displayed only if your server is logging this information.

Activity by Referring Domain

Domain Visits % 1. No Referrer 24,571 61.63% 2. cityofrockport.com 5,568 13.97% 3. google.com 3,909 9.80% 4. yahoo.com 2,539 6.37% 5. rockport−fulton.org 1,320 3.31% 6. live.com 527 1.32% 7. msn.com 226 0.57% 8. aol.com 184 0.46% 9. aransascounty.org 64 0.16% 10. ask.com 62 0.16% 11. redfishseries.com 58 0.15% 12. state.tx.us 52 0.13% 13. wikipedia.org 49 0.12% 14. usacops.com 34 0.09% 15. hoopeshouse.com 32 0.08% 16. google.ca 24 0.06% 17. aransascountycn.org 22 0.06% 18. google.co.uk 21 0.05% 19. civicplus.com 20 0.05% 20. .com 15 0.04% Subtotal 39,297 98.57% Other 571 1.43% Total 39,868 100.00%

Activity by Referring Domain 39 Activity by Referring Domain − Help Card

Referring Domain − A web site which refers a visitor to your site by linking to it.

Domain − Specific referring domain being analyzed.

Visits − Number of times the specified domain referred visitors to your site.

% − Percentage of referrals that came from the specified domain.

No Referrer − Represents direct traffic to the web site as one of the following: 1) the visitor typed the domain name directly into their browser, 2) the visitor bookmarked the site, or 3) the visitor clicked on an email, shortcut, or other direct link.

Note: If "No Referrer" is 100% of all your traffic, then you are probably not logging the "referrer" field in your log files. Please see your manual or the WebTrends Knowledgebase to enable extended logging on your web servers.

−− You can use this page to determine which domains are referring the most visitors to your site. This can help when considering the most effective ways and places to attract visitors.

40 Activity by Referring Domain Activity by Referring Page

This report provides the pages from the sites with links to your site. This information will only be displayed if your server is logging the referrer information.

Activity by Referring Page

Page Visits % 1. No Referrer 24,571 61.63% 2. http://www.google.com/search 3,767 9.45% 3. http://www.cityofrockport.com/ 3,261 8.18% 4. http://search.yahoo.com/ search 1,871 4.69% 5. http://www.cityofrockport.com/ index.asp 1,573 3.95% 6. http://www.rockport−fulton. 703 1.76% org/frames/todo.htm 7. http://www.rockport−fulton. 586 1.47% org/frames/index.htm 8. http://search.live.com/ results.aspx 508 1.27% 9. http://www.cityofrockport.com/ 267 0.67% CurrentEvents.asp 10. http://search.msn.com/results. aspx 210 0.53% 11. http://www.cityofrockport.com/ forms.asp 208 0.52% 12. http://aolsearch.aol.com/aol/ search 114 0.29% 13. http://search.yahoo.com/bin/ search 97 0.24% 14. http://www.cityofrockport.com/ 86 0.22% Search.asp 15. http://www.cityofrockport.com/ 79 0.20% documentcenterii.asp 16. http://www.ask.com/web 62 0.16% 17. http://www.aransascounty.org/ 59 0.15% lawenforcement.html 18. http://www.redfishseries.com/ page5.html 57 0.14% 19. http://www.google.com/hws/ search 44 0.11% 20. http://search.aol.com/aol/ search 43 0.11% Subtotal 38,166 95.73%

Activity by Referring Page 41 Other 1,702 4.27% Total 39,868 100.00%

Activity by Referring Page − Help Card

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visits − Number of visitors referred from the specified URL.

% − Percentage of referred visitors who came from the specified site.

No Referrer − Represents direct traffic to the web site as one of the following: 1) the visitor typed the domain name directly into their browser, 2) the visitor bookmarked the site, or 3) the visitor clicked on an email, shortcut, or other direct link.

Note: If "No Referrer" is 100% of all your traffic, then you are probably not logging the "referrer" field in your log files. Please see your manual or the WebTrends Knowledgebase to enable extended logging on your web servers.

−− You can use this information to determine the sites that provide the most referrals to your site. This can help when considering the most effective ways to attract visitors.

42 Activity by Referring Page Search Engines Dashboard

This dashboard summarizes important information related to specific search engines.

Search Engines Dashboard 43 44 Search Engines Dashboard Activity by Search Engine

The first table identifies which search engines referred visitors to your site most often, the number of referrals, and its percentage of the total.

The second table identifies the most popular search phrases for each search engine.

The third table identifies the most popular keywords for each search engine.

Activity by Search Engine

Engines Referrals % 1. google 5,008 56.55% 2. yahoo 3,250 36.70% 3. msn 338 3.82% 4. aol netfind 144 1.63% 5. google canada 27 0.30% 6. google uk 25 0.28% 7. netscape 16 0.18% 8. google germany 9 0.10% 9. google italy 8 0.09% 10. google france 7 0.08% 11. google australia 3 0.03% 12. yahoo japan 3 0.03% 13. 3 0.03% 14. google japan 3 0.03% 15. yahoo uk &ireland 3 0.03% 16. compuserve 2 0.02% 17. all the web 2 0.02% 18. yahoo mexico 1 0.01% 19. 1 0.01% 20. sapo 1 0.01% Subtotal 8,854 99.98% Total 8,856 100.00%

Activity by Search Engine 45 Activity by Search Engines with Search Phrases Detail

Engines Phrases Referrals % 1. google rockport texas 764 8.63% rockport, tx 561 6.33% rockport tx 461 5.21% rockport 335 3.78% rockport beach 233 2.63% rockport, texas 208 2.35% city of rockport 187 2.11% rockport beach park 110 1.24% rockport,tx 100 1.13% city of rockport texas 96 1.08% city of rockport, tx 56 0.63% city of rockport, texas 46 0.52% city of rockport tx 42 0.47% rockport,texas 39 0.44% rock port 31 0.35% rockport city 27 0.30% rockport beach texas 23 0.26% rockport police 21 0.24% rockport police department 19 0.21% cityofrockport 17 0.19% 2. yahoo rockport texas 1,167 13.18% rockport tx 383 4.32% rockport, tx 295 3.33% rockport, texas 212 2.39% city of rockport texas 88 0.99% city of rockport 80 0.90% rockport,tx 75 0.85% rockport 52 0.59% rockport beach park 51 0.58% rockport,texas 37 0.42% rock port texas 26 0.29% city of rockport tx 20 0.23% rockport texas beach 19 0.21% city of rockport, tx 17 0.19% rockport beach 17 0.19% rockport police department 17 0.19% rockporttexas 13 0.15% city of rockport, texas 12 0.14%

46 Activity by Search Engine rockport beach texas 10 0.11% rock port tx 9 0.10% 3. msn rockport, tx 69 0.78% city of rockport texas 29 0.33% city of rockport 27 0.30% rockport,tx 21 0.24% rockport tx 19 0.21% rock port, tx 8 0.09% rock port tx 8 0.09% rockport ,tx 7 0.08% city of rockport, texas 6 0.07% cityofrockport.com 5 0.06% rockport texas 5 0.06% city of rockport tx 5 0.06% rockport beach 5 0.06% www.rockporttx.com 5 0.06% rockport beach park 5 0.06% rockport, tx. 4 0.05% www.rockport−tx.com 3 0.03% rockport beach texas 3 0.03% the pavilions of the rockport beach park 3 0.03% rockport beach pavillion 3 0.03% 4. aol netfind rockport texas 43 0.49% rockport tx 14 0.16% rockport 13 0.15% rockport, texas 9 0.10% rockport, tx 8 0.09% rockport.com 5 0.06% rockport, tx motel and city taxes 4 0.05% rockport pavillions 4 0.05% rockport city 3 0.03% city of rockport 3 0.03% swimming party brochures 3 0.03% rockport beach 3 0.03% rockport beach pavilions 2 0.02% barbque rental policy procedure plan 2 0.02% city of rockport texas 2 0.02% athletic facility reservations 2 0.02% city of rockport landscape ordinance 2 0.02% rockport beach pavilion rental 2 0.02% rockport beach park 2 0.02% city of rockport job 2 0.02%

Activity by Search Engine 47 5. google canada rockport, texas 4 0.05% rockport beach 3 0.03% cityofrockport 2 0.02% rockport texas 2 0.02% city of rockport 2 0.02% rockport city 2 0.02% rockport texas things to see 1 0.01% rockport, tx 1 0.01% city of rockport on 1 0.01% rockport city in usa 1 0.01% rockport tx 1 0.01% rockport development 1 0.01% rockport homes investigation 1 0.01% where is rockport 1 0.01% city of rockport texas 1 0.01% municipal purchasing policies 1 0.01% rockport tx beaches 1 0.01% rockport 1 0.01% 6. google uk rockport.com 4 0.05% rockport texas 4 0.05% rock port 3 0.03% nine mile point rockport 2 0.02% city of rockport 1 0.01% rockport tx police department 1 0.01% rockport, texas 1 0.01% rockport official site 1 0.01% rockport .com 1 0.01% rockport tx police 1 0.01% blank rock port 1 0.01% rockport ,tx 1 0.01% rockport 1 0.01% rockport tx 1 0.01% rockport official website −usa 1 0.01% official rockport site 1 0.01% 7. netscape rockport 5 0.06% rockport, tx 3 0.03% rockport texas 3 0.03% rockport tx 2 0.02% rockport,tx 1 0.01% rockport, texas 1 0.01% rockport city ordinances 1 0.01% 8. google germany rockport tx 3 0.03%

48 Activity by Search Engine rockport police department 1 0.01% police of rockport 1 0.01% police rockport 1 0.01% rockport 1 0.01% rockport beach 1 0.01% rockport city 1 0.01% 9. google italy rockport tx 2 0.02% swim brochure 2 0.02% rockport 2 0.02% rockport, texas 1 0.01% rockport technology 1 0.01% 10. google france rockport 4 0.05% hotel occupancy report 2 0.02% rockport.com 1 0.01% 11. google australia beach questions 2 0.02% rockport pd 1 0.01% 12. yahoo japan rockport 3 0.03% 13. altavista rockport texas 1 0.01% rockport 1 0.01% rockport mission statement 1 0.01% 14. google japan rockport 2 0.02% rock port 1 0.01% 15. yahoo uk &ireland rockport texas 2 0.02% 78382 1 0.01% 16. compuserve rockport,texas 1 0.01% wolly worm information 1 0.01% 17. all the web rockport, tx crane 1 0.01% rockport, tx 1 0.01% 18. yahoo mexico rockport tx 1 0.01% 19. lycos rockport, tx 1 0.01% 20. sapo rockport 1 0.01%

Activity by Search Engines with Keywords Detail

Engines Keywords Referrals % 1. google rockport 3,290 37.15% texas 1,553 17.54% tx 1,485 16.77% rockport, 1,102 12.44% city 688 7.77% beach 629 7.10% of 587 6.63%

Activity by Search Engine 49 park 227 2.56% rockport,tx 124 1.40% in 109 1.23% rock 105 1.19% port 87 0.98% police 80 0.90% saltwater 77 0.87% pavillion 72 0.81% pavilion 67 0.76% aransas 50 0.56% rockport,texas 46 0.52% beaches 43 0.49% the 41 0.46% 2. yahoo rockport 2,302 25.99% texas 1,682 18.99% tx 896 10.12% rockport, 594 6.71% city 321 3.62% of 297 3.35% beach 173 1.95% rockport,tx 98 1.11% park 86 0.97% in 62 0.70% rock 60 0.68% port 46 0.52% police 40 0.45% rockport,texas 38 0.43% department 35 0.40% rentals 34 0.38% pavilion 25 0.28% jobs 21 0.24% map 20 0.23% fulton 17 0.19% 3. msn rockport 170 1.92% tx 128 1.45% rockport, 95 1.07% city 80 0.90% of 79 0.89% texas 70 0.79% beach 30 0.34% rockport,tx 21 0.24% rock 16 0.18%

50 Activity by Search Engine park 16 0.18% tx. 10 0.11% the 8 0.09% port, 8 0.09% port 8 0.09% in 7 0.08% ,tx 7 0.08% pavillion 5 0.06% www.rockporttx.com 5 0.06% cityofrockport.com 5 0.06% rentals 4 0.05% 4. aol netfind rockport 103 1.16% texas 54 0.61% tx 28 0.32% rockport, 21 0.24% city 18 0.20% beach 10 0.11% of 9 0.10% rockport.com 5 0.06% pavillions 4 0.05% motel 4 0.05% taxes 4 0.05% rental 4 0.05% swimming 3 0.03% pavilions 3 0.03% park 3 0.03% rockport,texas 3 0.03% party 3 0.03% brochures 3 0.03% pavilion 3 0.03% job 2 0.02% 5. google canada rockport 19 0.21% texas 8 0.09% city 7 0.08% rockport, 5 0.06% of 4 0.05% beach 3 0.03% tx 3 0.03% cityofrockport 2 0.02% policies 1 0.01% to 1 0.01% in 1 0.01%

Activity by Search Engine 51 investigation 1 0.01% usa 1 0.01% is 1 0.01% municipal 1 0.01% development 1 0.01% see 1 0.01% beaches 1 0.01% on 1 0.01% things 1 0.01% 6. google uk rockport 16 0.18% texas 5 0.06% port 4 0.05% rock 4 0.05% rockport.com 4 0.05% official 3 0.03% tx 3 0.03% police 2 0.02% mile 2 0.02% point 2 0.02% nine 2 0.02% site 2 0.02% website 1 0.01% city 1 0.01% department 1 0.01% rockport, 1 0.01% of 1 0.01% ,tx 1 0.01% blank 1 0.01% .com 1 0.01% 7. netscape rockport 11 0.12% tx 5 0.06% rockport, 4 0.05% texas 4 0.05% rockport,tx 1 0.01% ordinances 1 0.01% city 1 0.01% 8. google germany rockport 9 0.10% police 3 0.03% tx 3 0.03% of 1 0.01% beach 1 0.01% department 1 0.01%

52 Activity by Search Engine city 1 0.01% 9. google italy rockport 5 0.06% swim 2 0.02% brochure 2 0.02% tx 2 0.02% rockport, 1 0.01% texas 1 0.01% technology 1 0.01% 10. google france rockport 4 0.05% occupancy 2 0.02% report 2 0.02% hotel 2 0.02% rockport.com 1 0.01% 11. google australia questions 2 0.02% beach 2 0.02% pd 1 0.01% rockport 1 0.01% 12. yahoo japan rockport 3 0.03% 13. altavista rockport 3 0.03% statement 1 0.01% texas 1 0.01% mission 1 0.01% 14. google japan rockport 2 0.02% port 1 0.01% rock 1 0.01% 15. yahoo uk &ireland rockport 2 0.02% texas 2 0.02% 78382 1 0.01% 16. compuserve rockport,texas 1 0.01% worm 1 0.01% information 1 0.01% wolly 1 0.01% 17. all the web rockport, 2 0.02% tx 2 0.02% crane 1 0.01% 18. yahoo mexico tx 1 0.01% rockport 1 0.01% 19. lycos tx 1 0.01% rockport, 1 0.01% 20. sapo rockport 1 0.01%

Activity by Search Engine 53 Activity by Search Engine − Help Card

Top Search Engines Table

Engines − Specific search engine being analyzed.

Referrers − Number of visitors referred to your site from the specified search engine.

% − Percentage of visitors referred from search engines who were referred by the search engine specified.

Top Search Engines with Search Phrases Detail Table

Engines − Specific search engine being analyzed in conjunction with the phrase in the adjacent column.

Phrases − The search phrases being analyzed in conjunction with the search engine in the adjacent column. A search phrase is the entire search string entered by a visitor, which can include one or more individual keywords.

Referrers − Number of visitors referred to your site from the specified search engine who used the specified phrase in their search.

% − Percentage of visitors referred from search engines who used the specified search engine and phrase.

Top Search Engines with Keywords Detail Table

Engines − Specific search engine being analyzed in conjunction with the keyword in the adjacent column.

Keywords − The search keywords being analyzed in conjunction with the search engine in the adjacent column.

Referrals − Number of visitors referred to your site from the specified search engine who used the specified keywords in their search.

% − Percentage of visitors referred from search engines who used the specified search engine and keyword.

−− This information can give you an idea how your meta tags are performing with each search engine.

54 Activity by Search Engine Activity by Search Phrase

The first table identifies search phrases that led the most visitors to your site, regardless of the search engine they used.

The second table identifies, for each phrase, which search engines led visitors to the site.

Activity by Search Phrase

Phrases Referrals % 1. rockport texas 1,991 22.48% 2. rockport, tx 939 10.60% 3. rockport tx 888 10.03% 4. rockport, texas 437 4.93% 5. rockport 421 4.75% 6. city of rockport 300 3.39% 7. rockport beach 262 2.96% 8. city of rockport texas 216 2.44% 9. rockport,tx 198 2.24% 10. rockport beach park 168 1.90% 11. rockport,texas 78 0.88% 12. city of rockport, tx 75 0.85% 13. city of rockport tx 67 0.76% 14. city of rockport, texas 64 0.72% 15. rock port texas 37 0.42% 16. rockport police department 37 0.42% 17. rockport beach texas 36 0.41% 18. rock port 35 0.40% 19. rockport city 35 0.40% 20. rockport texas beach 33 0.37% Subtotal 6,317 71.33% Total 8,856 100.00%

Activity by Search Phrase 55 Activity by Search Phrase with Engines Detail

Phrases Engines Referrals % 1. rockport texas yahoo 1,167 13.18% google 764 8.63% aol netfind 43 0.49% msn 5 0.06% google uk 4 0.05% netscape 3 0.03% google canada 2 0.02% yahoo uk &ireland 2 0.02% altavista 1 0.01% 2. rockport, tx google 561 6.33% yahoo 295 3.33% msn 69 0.78% aol netfind 8 0.09% netscape 3 0.03% google canada 1 0.01% all the web 1 0.01% lycos 1 0.01% 3. rockport tx google 461 5.21% yahoo 383 4.32% msn 19 0.21% aol netfind 14 0.16% google germany 3 0.03% netscape 2 0.02% google italy 2 0.02% yahoo mexico 1 0.01% google canada 1 0.01% yahoo singapore 1 0.01% google uk 1 0.01% 4. rockport, texas yahoo 212 2.39% google 208 2.35% aol netfind 9 0.10% google canada 4 0.05% google italy 1 0.01% google uk 1 0.01% netscape 1 0.01% msn 1 0.01% 5. rockport google 335 3.78% yahoo 52 0.59% aol netfind 13 0.15%

56 Activity by Search Phrase netscape 5 0.06% google france 4 0.05% yahoo japan 3 0.03% google italy 2 0.02% google japan 2 0.02% google germany 1 0.01% sapo 1 0.01% altavista 1 0.01% google canada 1 0.01% google uk 1 0.01% 6. city of rockport google 187 2.11% yahoo 80 0.90% msn 27 0.30% aol netfind 3 0.03% google canada 2 0.02% google uk 1 0.01% 7. rockport beach google 233 2.63% yahoo 17 0.19% msn 5 0.06% aol netfind 3 0.03% google canada 3 0.03% google germany 1 0.01% 8. city of rockport texas google 96 1.08% yahoo 88 0.99% msn 29 0.33% aol netfind 2 0.02% google canada 1 0.01% 9. rockport,tx google 100 1.13% yahoo 75 0.85% msn 21 0.24% netscape 1 0.01% aol netfind 1 0.01% 10. rockport beach park google 110 1.24% yahoo 51 0.58% msn 5 0.06% aol netfind 2 0.02% 11. rockport,texas google 39 0.44% yahoo 37 0.42% aol netfind 1 0.01% compuserve 1 0.01% 12. city of rockport, tx google 56 0.63% yahoo 17 0.19%

Activity by Search Phrase 57 msn 2 0.02% 13. city of rockport tx google 42 0.47% yahoo 20 0.23% msn 5 0.06% 14. city of rockport, texas google 46 0.52% yahoo 12 0.14% msn 6 0.07% 15. rock port texas yahoo 26 0.29% google 11 0.12% 16. rockport police department google 19 0.21% yahoo 17 0.19% google germany 1 0.01% 17. rockport beach texas google 23 0.26% yahoo 10 0.11% msn 3 0.03% 18. rock port google 31 0.35% google uk 3 0.03% google japan 1 0.01% 19. rockport city google 27 0.30% aol netfind 3 0.03% google canada 2 0.02% yahoo 2 0.02% google germany 1 0.01% 20. rockport texas beach yahoo 19 0.21% google 12 0.14% msn 2 0.02%

Activity by Search Phrase − Help Card

Top Search Phrases Table

Phrases − The specific search phrases being analyzed. A search phrase is the entire search string entered by a visitor. It can include one or more keywords.

Referrals − Number of visitors referred to your site who used the specified search phrase, regardless of the search engine they used.

% − Percentage of referred visitors who used the specified search phrase.

Top Search Phrases with Engines Detail Table

Engines − Specific search engine being analyzed in conjunction with the phrase in the adjacent column.

58 Activity by Search Phrase Phrase − The search phrase a visitor used to find your site.

Referrals− Number of visitors referred to your site from the specified search engine who used the specified phrase in their search.

% − Percentage of visitors referred from search engines who used the specified search engine and phrase.

−− How are people getting to your site? Use these tables to find out if your visitors are using the search phrases you expect. Do you need to use different keywords in page titles to make it easier for people to find your site with search engines?

Activity by Search Phrase 59 60 Activity by Search Phrase Activity by Search Keyword

The first table identifies keywords that led the most visitors to the site (regardless of the search engine).

The second table identifies, for each keyword, which search engines led visitors to the site.

Activity by Search Keyword

Keywords Referrals % 1. rockport 5,943 26.66% 2. texas 3,380 15.16% 3. tx 2,558 11.47% 4. rockport, 1,826 8.19% 5. city 1,117 5.01% 6. of 978 4.39% 7. beach 848 3.80% 8. park 332 1.49% 9. rockport,tx 245 1.10% 10. rock 187 0.84% 11. in 180 0.81% 12. port 147 0.66% 13. police 129 0.58% 14. saltwater 96 0.43% 15. pavilion 95 0.43% 16. rockport,texas 89 0.40% 17. pavillion 86 0.39% 18. department 79 0.35% 19. rentals 67 0.30% 20. beaches 61 0.27% Subtotal 18,443 82.73% Total 22,293 100.00%

Activity by Search Keyword 61 Activity by Search Keyword with Engines Detail

Keywords Engines Referrals % 1. rockport google 3,290 14.76% yahoo 2,302 10.33% msn 170 0.76% aol netfind 103 0.46% google canada 19 0.09% google uk 16 0.07% netscape 11 0.05% google germany 9 0.04% google italy 5 0.02% google france 4 0.02% altavista 3 0.01% yahoo japan 3 0.01% google japan 2 0.01% yahoo uk &ireland 2 0.01% google australia 1 0.00% sapo 1 0.00% yahoo mexico 1 0.00% yahoo singapore 1 0.00% 2. texas yahoo 1,682 7.54% google 1,553 6.97% msn 70 0.31% aol netfind 54 0.24% google canada 8 0.04% google uk 5 0.02% netscape 4 0.02% yahoo uk &ireland 2 0.01% google italy 1 0.00% altavista 1 0.00% 3. tx google 1,485 6.66% yahoo 896 4.02% msn 128 0.57% aol netfind 28 0.13% netscape 5 0.02% google germany 3 0.01% google uk 3 0.01% google canada 3 0.01% all the web 2 0.01% google italy 2 0.01% yahoo singapore 1 0.00%

62 Activity by Search Keyword yahoo mexico 1 0.00% lycos 1 0.00% 4. rockport, google 1,102 4.94% yahoo 594 2.66% msn 95 0.43% aol netfind 21 0.09% google canada 5 0.02% netscape 4 0.02% all the web 2 0.01% lycos 1 0.00% google italy 1 0.00% google uk 1 0.00% 5. city google 688 3.09% yahoo 321 1.44% msn 80 0.36% aol netfind 18 0.08% google canada 7 0.03% google germany 1 0.00% google uk 1 0.00% netscape 1 0.00% 6. of google 587 2.63% yahoo 297 1.33% msn 79 0.35% aol netfind 9 0.04% google canada 4 0.02% google uk 1 0.00% google germany 1 0.00% 7. beach google 629 2.82% yahoo 173 0.78% msn 30 0.13% aol netfind 10 0.04% google canada 3 0.01% google australia 2 0.01% google germany 1 0.00% 8. park google 227 1.02% yahoo 86 0.39% msn 16 0.07% aol netfind 3 0.01% 9. rockport,tx google 124 0.56% yahoo 98 0.44% msn 21 0.09% netscape 1 0.00%

Activity by Search Keyword 63 aol netfind 1 0.00% 10. rock google 105 0.47% yahoo 60 0.27% msn 16 0.07% google uk 4 0.02% aol netfind 1 0.00% google japan 1 0.00% 11. in google 109 0.49% yahoo 62 0.28% msn 7 0.03% aol netfind 1 0.00% google canada 1 0.00% 12. port google 87 0.39% yahoo 46 0.21% msn 8 0.04% google uk 4 0.02% aol netfind 1 0.00% google japan 1 0.00% 13. police google 80 0.36% yahoo 40 0.18% msn 4 0.02% google germany 3 0.01% google uk 2 0.01% 14. saltwater google 77 0.35% yahoo 17 0.08% msn 2 0.01% 15. pavilion google 67 0.30% yahoo 25 0.11% aol netfind 3 0.01% 16. rockport,texas google 46 0.21% yahoo 38 0.17% aol netfind 3 0.01% compuserve 1 0.00% msn 1 0.00% 17. pavillion google 72 0.32% yahoo 9 0.04% msn 5 0.02% 18. department google 40 0.18% yahoo 35 0.16% msn 2 0.01% google uk 1 0.00% google germany 1 0.00%

64 Activity by Search Keyword 19. rentals yahoo 34 0.15% google 29 0.13% msn 4 0.02% 20. beaches google 43 0.19% yahoo 13 0.06% msn 3 0.01% aol netfind 1 0.00% google canada 1 0.00%

Activity by Search Keyword − Help Card

Top Search Keywords Table

Keywords − The keyword being analyzed in conjunction with the search engine in the adjacent column. To see the entire search strings entered by visitors, see the Top Search Phrases page.

Referrers − Number of visitors referred to your site with the specified keywords.

% − Percentage of visitors referred from search engines who used the specified search engine and keyword.

Top Search Keywords Table with Engines Detail Table

Engines − Specific search engine being analyzed in conjunction with the keyword in the adjacent column.

Keywords − The keyword being analyzed in conjunction with the search engine in the adjacent column. To see the entire search strings entered by visitors, see the Top Search Phrases page.

Referrals − Number of visitors referred to your site from the specified search engine who used the specified keywords in their search.

% Percentage of visitors referred from search engines who used the specified search engine and keyword.

−− At the most basic level, this section tells you which search engines are being used most frequently to find your site. You also may find that some search engines are referring visitors to your site with the keywords you expect and that other search engines are not.

Activity by Search Keyword 65 66 Activity by Search Keyword Visitors Dashboard

This displays key graphs and tables that provide an overview of the Visitors chapter. Click on the title of a graph or table to navigate to the corresponding page.

Visit Summary

Visits 39,868 Average per Day 438 Average Visit Length 00:13:59 Median Visit Length 00:01:46 International Visits 7.46% Visits of Unknown Origin 0.07% Visits from Your Country: United States (US) 92.47%

Visitors Dashboard 67 Visitor Summary

Unique Visitors 19,478 Visitors Who Visited Once 15,575 Visitors Who Visited More Than Once 3,903 Average Visits per Visitor 2.05

68 Visitors Dashboard Visitors Dashboard 69 70 Visitors Dashboard Top Visitors

This report identifies the IP address, domain name, or cookie of each visitor, and identifies the visitor's relative activity level on the site. If you use cookies to track visits, Reporting Center can differentiate between hits from different visitors with the same IP address.

Top Visitors

Visitor Visits % Hits 1. 220.181.38.169_Baiduspider ( 604 1.51% 604 http://www.baidu.com/search/ spider.htm) 2. 61.135.166.102_Baiduspider ( 600 1.50% 600 http://www.baidu.com/search/ spider.htm) 3. 66.231.189.161_Gigabot/3.0 ( 539 1.35% 1,292 http://www.gigablast.com/spider. html) 4. llf320023.crawl.yahoo. 353 0.89% 4,442 net_Mozilla/5.0 (compatible; Yahoo! Slurp/3.0; http://help.yahoo. com/help/us/ysearch/slurp) 5. rhine.sba.gov_Java/1.5.0_06 343 0.86% 344 6. 144.45.4.27_Mozilla/4.0 ( 139 0.35% 256 compatible;) 7. crawl−7.cuill.com_Mozilla/5.0 134 0.34% 275 (Twiceler−0.9 http://www. cuill.com/twiceler/robot.html) 8. 132 0.33% 147

Top Visitors 71 lm502012.crawl.yahoo. net_Mozilla/5.0 (compatible; Yahoo! Slurp; http://help.yahoo.com/ help/us/ysearch/slurp) 9. llf320027.crawl.yahoo. 122 0.31% 1,926 net_Mozilla/5.0 (compatible; Yahoo! Slurp/3.0; http://help.yahoo. com/help/us/ysearch/slurp) 10. 204−57−101−114.static. 116 0.29% 517 twtelecom.net_Mozilla/4.0 (compatible; ) 11. msnbot−65−55−211−36.search. 102 0.26% 130 msn.com_msnbot/1.1 ( http:// search.msn.com/msnbot.htm) 12. llf320037.crawl.yahoo. 100 0.25% 1,135 net_Mozilla/5.0 (compatible; Yahoo! Slurp/3.0; http://help.yahoo. com/help/us/ysearch/slurp) 13. ip−122−152−140−200.asianetcom. 95 0.24% 113 net_Baiduspider ( http://www. baidu.com/search/spider_jp. html) 14. msnbot−65−55−211−24.search. 94 0.24% 121 msn.com_msnbot/1.1 ( http:// search.msn.com/msnbot.htm) 15. msnbot−65−55−211−39.search. 88 0.22% 111 msn.com_msnbot/1.1 ( http:// search.msn.com/msnbot.htm) 16. adsl−99−166−46−230.dsl.crchtx. 87 0.22% 11,299 sbcglobal.net_Mozilla/4.0 ( compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322) 17. msnbot−65−55−211−19.search. 86 0.22% 106 msn.com_msnbot/1.1 ( http:// search.msn.com/msnbot.htm) 18. msnbot−65−55−211−25.search. 84 0.21% 122 msn.com_msnbot/1.1 ( http:// search.msn.com/msnbot.htm) 19. adsl−99−166−46−230.dsl.crchtx. 84 0.21% 5,908 sbcglobal.net_Mozilla/4.0 ( compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; MS−RTC LM 8) 20. livebot−65−55−213−29.search. 83 0.21% 1,442 live.com_msnbot−media/1.0 ( http://search.msn.com/msnbot.htm) Subtotal 3,985 9.99% 30,890 Other 35,891 90.01% 758,531 Total 39,876 100.00% 789,421

72 Top Visitors Top Visitors − Help Card

Hits − Number of hits attributed to the specified visitor. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visitor − The IP address, domain name, or cookie of the visitor.

Visits − Number of times the specified visitor visited your site. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits or hits made by the specified visitor.

−− Consider the visitors who use the site most, and tailor your site to their interests and needs. If your site is an intranet, notice which employees use the site most, and find out what they like about it. You might also get feedback from those who use it the least and find out what they are looking for.

Note: If a visitor has a dynamic IP address, or if a group of visitors are behind a proxy server or firewall, this data might be misleading. In the case of a dynamic IP address, multiple IP addresses could be shown for a single visitor, and in the case of a firewall or proxy server, one IP address could be used by more than one visitor.

Top Visitors 73 74 Top Visitors New vs. Return Visits

This report compares the number of visits by new and returning visitors to your site.

New vs. Return Visits

Visitor Type Visits % 1. Visitors Not Accepting 22,586 56.64% Cookies 2. New Visitors 11,697 29.33% 3. Returning Visitors 5,593 14.03% Total 39,876 100.00%

New vs. Return Visits − Help Card

New Visitors − Visitors who didn't have a cookie from your site on their first hit, but had one on later hits.

Returning Visitors − Visitors who already had a cookie from your site when they visited.

Visitors Not Accepting Cookies − Visitors not accepting cookies from your site. There is no way to determine if these visitors are new or returning.

Visits − Number of visits by visitors who fit into the specified visitor category. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

New vs. Return Visits 75 % − Percentage of visitors who fit into the specified visitor category.

−− By tracking the ratio between new and return visits over a period of time, you can determine if your site is attracting enough returning visitors.

76 New vs. Return Visits Visitors by Number of Visits

This report shows the distribution of visitors based on how many times each visitor visited your site.

Visitors by Number of Visits

Number of Visits Unique Visitors % 1 visit 15,575 79.96% 2 visits 1,846 9.48% 3 visits 611 3.14% 4 visits 307 1.58% 5 visits 195 1.00% 6 visits 129 0.66% 7 visits 113 0.58% 8 visits 95 0.49% 9 visits 87 0.45% Subtotal 18,958 97.33% Other 520 2.67% Total 19,478 100.00%

Visitors by Number of Visits − Help Card

Number of Visits − The number of visits, beginning with one and increasing by increments of one, being analyzed in the other columns.

Unique Visitors− Number of unique individuals who came to your site the amount of times specified in the Number of Visits column.

% − Percentage of unique visitors who came to your site the amount of times specified in the Number of Visits column.

−− This information can indicate whether or not your site compels visitors to return. Updating web site content is one way to draw return visitors.

Visitors by Number of Visits 77 78 Visitors by Number of Visits Visitors Trend

This report shows how many times visitors visited your web site and how long they stayed. The information is divided into time slices based on the duration of the log file. Visits are freshly counted during each time interval in the report. Some visits may span more than one time interval, and therefore a single visit may be counted more than once. This manner of counting visits may cause the Visits Trend total visits to exceed the total visits shown on the Overview Dashboard page.

Visitors Trend 79 Visitors Trend

First Time Avg Visit Time Interval Visits Unique Visitors Visitor Minutes Visitors Length 04/01 5,609 4,181 1,529 00:03:45 21,113.42 04/08 5,293 3,765 1,553 00:04:58 26,339.43 04/15 5,446 3,918 1,585 00:03:56 21,505.42 04/22 5,159 3,722 1,499 00:03:32 18,237.70 04/29 5,483 4,077 1,617 00:06:24 35,130.55 05/06 6,004 4,651 1,734 00:04:51 29,122.52 05/13 5,799 4,425 1,850 00:06:24 37,151.45 05/20 993 825 303 00:03:30 3,483.20 05/27 0 0 0 0 0.00 06/03 0 0 0 0 0.00 06/10 0 0 0 0 0.00 06/17 0 0 0 0 0.00 06/24 0 0 0 0 0.00 Average 3,060 2,274 897 N/A 14,775.67 Total 39,786 29,564 11,670 N/A 192,083.68

Visitors Trend − Help Card

Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Visits − Number of visits to your web site. If a visit spans multiple time intervals, it is counted in each interval. Every visit from a visitor is counted, even if the same visitor came to your web site multiple times. Also included are zero−length visits. A zero−length visit occurs when all hits for that visit are logged with the exact same time stamp.

Unique Visitors − Number of individuals who visited your site during the report period. If someone visits more than once, they are counted only the first time they visit. Values of "N/A" indicate that the detailed data required for Unique Visitors per time period is not

80 Visitors Trend available. This situation occurs when the Top Visitors report has reached its configured limit.

First Time Visitors − Number of visitors who had never visited your web site before.

Avg Visit Length − The average amount of time visitors spent at your site within the given time interval. The data is formatted as hh:mm:ss (hours:minutes:seconds). The average visit length is calculated by dividing the value from the Visitor Minutes column by the value from the Visits column.

Visitor Minutes − Number of minutes your web site was viewed, regardless of who was viewing it.

Average − This row gives the average for each column.

Total − The total for the column. Some visits may span more than one time interval, and be counted more than once. These duplicate visit counts may cause the total visits count on this row to exceed the actual total number of visits shown on the Overview Dashboard page.

−− Use this page to determine which times your web site is busiest.

Daily averages cut off visits that continue into the next day, whereas weekly averages do not. Therefore, weekly averages may appear a bit longer than daily averages.

Visitors Trend 81 82 Visitors Trend Visits Trend

This report helps you understand the bandwidth requirements of your site by tracking visits over the course of the report period.

Visits Trend

Time Interval Visits % 04/01 5,623 14.10% 04/08 5,290 13.27% 04/15 5,453 13.68% 04/22 5,169 12.97% 04/29 5,488 13.77% 05/06 6,031 15.13% 05/13 5,812 14.58% 05/20 1,002 2.51% 05/27 0 0.00% 06/03 0 0.00% 06/10 0 0.00% 06/17 0 0.00% 06/24 0 0.00% Total 39,868 100.00%

Visits Trend − Help Card

Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Visits − Number of visits to your site during the specified time interval. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Visits Trend 83 % − Percentage of visits to your site during the specified time interval compared with all visits to your site during the report period.

−− Periods of less activity can be considered good times for maintenance and content improvement.

84 Visits Trend Top Organizations

If you have enabled the WebTrends GeoTrends Database for this profile, this page will list the most active companies and other organizations visiting your web site. The second table will show you the most active domain names from each organization.

Top Organizations

Organization Visits % Hits 1. Assigned Numbers Authority 14,874 37.33% 314,678 2. America Online, Inc. 3,996 10.03% 4,794 3. UUNET Technologies, Inc. 3,809 9.56% 26,929 4. Hotmail Corporation 2,654 6.66% 8,412 5. EXCALIBUR Group, A Time Warner 1,638 4.11% 100,712 Company 6. Data Communication Division 717 1.80% 778 7. CHINANET Beijing province network 716 1.80% 716 8. TDS Telecom, TDSNET 564 1.42% 25,210 9. Southwestern Bell Internet Services, Inc. 552 1.39% 15,856 10. Netscape Communications Corp 481 1.21% 826 11. U.S. Small Business Administration 343 0.86% 344 12. AT&T WorldNet Services 327 0.82% 9,306 13. American Registry for Internet Numbers 322 0.81% 16,355 14. ROADRUNNER−SOUTHWEST 285 0.72% 16,714 15. CHARTER COMMUNICATIONS 276 0.69% 14,118 16. XO Communications, Inc 168 0.42% 660 17. Road Runner 158 0.40% 6,990 18. Asia Pacific Network Information Center, 156 0.39% 732 Pty. Ltd. 19. Bell South Intellectual Property 148 0.37% 2,333 Corporation 20. Texas State Department of Highways and 145 0.36% 486 Public Transportation Subtotal 32,329 81.15% 566,949 Other 7,511 18.85% 223,978

Top Organizations 85 Total for Known Organizations 39,840 100.00% 790,927 Total for Unknown Organizations 0 0.00% 0 Total 39,840 100.00% 790,927

Top Organizations and Domain Names

Organization Domain Name Visits % 1. Internet Assigned Numbers Authority yahoo.net 7,519 18.87% sbcglobal.net 1,522 3.82% No domain name found 1,129 2.83% rr.com 885 2.22% comcast.net 548 1.38% swbell.net 450 1.13% verizon.net 333 0.84% suddenlink.net 204 0.51% clearwire−dns.net 114 0.29% asianetcom.net 111 0.28% charter.com 94 0.24% cox.net 89 0.22% myvzw.com 87 0.22% qwest.net 87 0.22% inptr.biz 80 0.20% embarqhsd.net 79 0.20% spcsdns.net 79 0.20% wildblue.net 65 0.16% bellsouth.net 55 0.14% alltel.net 54 0.14% comcastbusiness.net 50 0.13% acisd.org 43 0.11% dbstech.com 39 0.10% grandenetworks.net 37 0.09% prod−infinitum.com.mx 31 0.08% retail.telecomitalia.it 23 0.06% dsl.bell.ca 22 0.06% btcentralplus.com 21 0.05% windstream.net 20 0.05% as9105.com 20 0.05% 1dial.com 17 0.04% sky.com 17 0.04% 122.airtelbroadband.in 16 0.04% adsl.tpnet.pl 15 0.04% rogers.com 15 0.04%

86 Top Organizations pldt.net 14 0.04% abo.wanadoo.fr 14 0.04% ppp.tiscali.fr 13 0.03% frontiernet.net 13 0.03% gaoland.net 13 0.03% rima−tde.net 12 0.03% ntl.com 12 0.03% shawcable.net 12 0.03% net.novis.pt 11 0.03% cableone.net 10 0.03% baptisthealthsystem.com 9 0.02% pacbell.net 9 0.02% as43234.net 9 0.02% entireweb.com 9 0.02% centurytel.net 9 0.02% cebridge.net 9 0.02% pearlandisd.org 9 0.02% dsl.club−internet.fr 8 0.02% orangehomedsl.co.uk 8 0.02% mc.videotron.ca 8 0.02% netvision.net.il 8 0.02% ny.adsl 8 0.02% rdsnet.ro 8 0.02% asianet.co.th 8 0.02% virgin.net 8 0.02% arcor−ip.net 8 0.02% bigfinder.de 8 0.02% amazonaws.com 7 0.02% t−dialin.net 7 0.02% optonline.net 7 0.02% mhd.com 7 0.02% dip0.t−ipconnect.de 7 0.02% home.otenet.gr 7 0.02% cable.casema.nl 7 0.02% broadband7.iol.cz 7 0.02% covad.net 6 0.02% totbb.net 6 0.02% ono.com 6 0.02% in−addr.arpa 6 0.02% twtelecom.net 6 0.02% pool.einsundeins.de 6 0.02% u−nite.ro 6 0.02%

Top Organizations 87 dedi.digiweb.ie 6 0.02% xtra.co.nz 6 0.02% ltdomains.com 6 0.02% amnethn.com 6 0.02% business.telecomitalia.it 6 0.02% ldmi.com 6 0.02% blueyonder.co.uk 6 0.02% bezeqint.net 5 0.01% pol.co.uk 5 0.01% 163data.com.cn 5 0.01% nb.home.nl 5 0.01% consolidated.net 5 0.01% tm.net.my 5 0.01% ocn.ne.jp 5 0.01% kcom.com 5 0.01% global−gateway.net.nz 5 0.01% virtua.com.br 5 0.01% eircom.net 5 0.01% bethere.co.uk 5 0.01% atlanticbb.net 5 0.01% theplanet.com 5 0.01% amis.net 5 0.01% cust.bredbandsbolaget.se 4 0.01% bti.net.ph 4 0.01% insightbb.com 4 0.01% hinet.net 4 0.01% cgocable.net 4 0.01% hawaiiantel.net 4 0.01% dsl.telepac.pt 4 0.01% bigpond.net.au 4 0.01% access.telenet.be 4 0.01% cust.bluewin.ch 4 0.01% clients.your−server.de 4 0.01% adsl.wanadoo.nl 4 0.01% adsl.alicedsl.de 4 0.01% scansafe.net 4 0.01% google.com 4 0.01% fuse.net 4 0.01% onetacc.com 3 0.01% zoominternet.net 3 0.01% siol.net 3 0.01% thenewpush.com 3 0.01%

88 Top Organizations brightview.com 3 0.01% onelinkpr.net 3 0.01% ihug.co.nz 3 0.01% adsl2.versatel.nl 3 0.01% devineisd.org 3 0.01% intelnet.net.gt 3 0.01% isp.belgacom.be 3 0.01% buckeyecom.net 3 0.01% fastres.net 3 0.01% km20947−05.keymachine.de 3 0.01% bredband.comhem.se 3 0.01% telkom.net.id 3 0.01% cust−adsl.tiscali.it 3 0.01% telus.net 3 0.01% tnpw.net 3 0.01% ameritech.net 3 0.01% internetserviceteam.com 3 0.01% tttmaxnet.com 3 0.01% ena.net 3 0.01% xunta.es 3 0.01% edirectlink.com 3 0.01% silesnet.net 3 0.01% achilles.cz 3 0.01% link.net.pk 3 0.01% entouch.net 3 0.01% cia.com 2 0.01% static.ngi.it 2 0.01% idesta.net 2 0.01% cwjamaica.com 2 0.01% gotadsl.co.uk 2 0.01% usawide.net 2 0.01% cantv.net 2 0.01% txwinet.com 2 0.01% saws.org 2 0.01% cyrusone.com 2 0.01% stedu.ro 2 0.01% energytransfer.com 2 0.01% techtelnet.net 2 0.01% dclient.hispeed.ch 2 0.01% donet.com 2 0.01% newroadstelecom.net 2 0.01% 155/24.bsnl.in 2 0.01%

Top Organizations 89 communicaresa.org 2 0.01% syzefxis−hosting.gr 2 0.01% spddirect.com 2 0.01% plus.net 2 0.01% net.upc.cz 2 0.01% linux−dedicated.eu 2 0.01% enta.net 2 0.01% tds.net 2 0.01% sonic.net 2 0.01% ppdg.com 2 0.01% wideopenwest.com 2 0.01% on3.ontelecoms.gr 2 0.01% nextgentel.com 2 0.01% 91.tellas.gr 2 0.01% satnet.net 2 0.01% ptd.net 2 0.01% vsnl.net.in 2 0.01% xanadoo.com 2 0.01% netvigator.com 2 0.01% adamsonchapels.com 2 0.01% logixcom.net 2 0.01% vtxc.net 2 0.01% digitalwest.net 2 0.01% onspeed.com 2 0.01% ptr.magnet.ie 2 0.01% ttnet.net.tr 2 0.01% beyondbb.com 2 0.01% optusnet.com.au 2 0.01% bacau.astral.ro 2 0.01% lisco.net 2 0.01% telstraclear.net 2 0.01% nuvox.net 2 0.01% link.com.eg 2 0.01% speedy.com.ar 2 0.01% 78−98−91.t−com.sk 2 0.01% tvc−ip.com 2 0.01% coxinet.net 2 0.01% adsl.vol.cz 2 0.01% sdsl.bell.ca 2 0.01% Other 1,682 4.22% 2. America Online, Inc. aol.com 2,703 6.78% No domain name found 1,293 3.25%

90 Top Organizations Other 0 0.00% 3. UUNET Technologies, Inc. yahoo.net 3,355 8.42% No domain name found 96 0.24% direcpc.com 79 0.20% rr.com 76 0.19% ask.com 47 0.12% comcast.net 27 0.07% cableone.net 21 0.05% isncom.net 12 0.03% grandenetworks.net 9 0.02% embarqhsd.net 8 0.02% wsisd.net 7 0.02% kmcmail.net 6 0.02% netins.net 5 0.01% alltel.net 4 0.01% xo.net 4 0.01% mtcnet.net 4 0.01% esconett.org 3 0.01% alter.net 3 0.01% wideopenwest.com 2 0.01% dsl.bell.ca 2 0.01% amazonaws.com 2 0.01% mdsg−pacwest.com 2 0.01% logixcom.net 2 0.01% wildblue.net 2 0.01% qwest.net 2 0.01% k12.ia.us 2 0.01% zerolag.com 2 0.01% covad.net 2 0.01% telwestnet.net 1 0.00% foxsmolen.com 1 0.00% hearstsc.com 1 0.00% clearchoicehp.com 1 0.00% acanac.net 1 0.00% spicers.com 1 0.00% liquidprint.com 1 0.00% nielsenmedia.com 1 0.00% murrieta.org 1 0.00% connallymmc.org 1 0.00% hcorp.com 1 0.00% umich.edu 1 0.00% cgocable.net 1 0.00%

Top Organizations 91 aimco.com 1 0.00% privatedns.com 1 0.00% administaff.com 1 0.00% anvilcom.com 1 0.00% indianridgecc.com 1 0.00% fmgi.com 1 0.00% readylinkhealthcare.net 1 0.00% rowlett.tx.us 1 0.00% ahci.com 1 0.00% proxyconn.net 1 0.00% Other 0 0.00% 4. Hotmail Corporation msn.com 1,509 3.79% live.com 872 2.19% phx.gbl 209 0.52% No domain name found 64 0.16% Other 0 0.00% 5. EXCALIBUR Group, A Time Warner No domain name found 621 1.56% Company charter.com 309 0.78% googlebot.com 217 0.54% rr.com 203 0.51% grandenetworks.net 65 0.16% comcast.net 44 0.11% cebridge.net 25 0.06% awesomenet.net 17 0.04% mindspring.com 17 0.04% cox.net 15 0.04% twtelecom.net 10 0.03% yahoo.net 8 0.02% cableone.net 8 0.02% consolidated.net 7 0.02% 1scom.net 7 0.02% cmaaccess.com 5 0.01% google.com 4 0.01% ptd.net 4 0.01% warpdriveonline.com 3 0.01% deaf−hh.org 3 0.01% alltel.net 3 0.01% seton.org 3 0.01% warpspeed1.net 3 0.01% nuvox.net 2 0.01% cablerocket.net 2 0.01% partnershipwireless.com 2 0.01%

92 Top Organizations midco.net 2 0.01% knology.net 2 0.01% systemspainters.com 2 0.01% springdaleark.org 1 0.00% aircanopy.net 1 0.00% dnsright.com 1 0.00% brazoriainet.com 1 0.00% pivotalwebhosting.com 1 0.00% wtccommunications.ca 1 0.00% myactv.net 1 0.00% sptc.net 1 0.00% mitchellinc.net 1 0.00% netcommander.com 1 0.00% mebtel.net 1 0.00% rockymountains.net 1 0.00% vianet.ca 1 0.00% cazenovia.edu 1 0.00% sterlingnetwork.net 1 0.00% southwestern−wireless.com 1 0.00% ruizandassociates.com 1 0.00% ppp.northrock.bm 1 0.00% sunflower.com 1 0.00% svservers.com 1 0.00% gci.net 1 0.00% eastlink.ca 1 0.00% wavecable.com 1 0.00% advfilms.com 1 0.00% iasishealthcare.com 1 0.00% Other 0 0.00% 6. Data Communication Division No domain name found 717 1.80% Other 0 0.00% 7. CHINANET Beijing province network No domain name found 715 1.79% bta.net.cn 1 0.00% Other 0 0.00% 8. TDS Telecom, TDSNET swbell.net 248 0.62% No domain name found 88 0.22% mindspring.com 31 0.08% comcast.net 29 0.07% cableone.net 23 0.06% pacbell.net 17 0.04% ameritech.net 10 0.03% cctexas.com 9 0.02%

Top Organizations 93 hctc.net 9 0.02% rr.com 8 0.02% birch.net 5 0.01% embarqhsd.net 4 0.01% optonline.net 4 0.01% esc18.net 4 0.01% alltel.net 4 0.01% cyrusone.com 4 0.01% bresnan.net 4 0.01% atlanticbb.net 4 0.01% airstreamcomm.net 3 0.01% portlavaca.org 3 0.01% sbcglobal.net 3 0.01% nctv.com 2 0.01% gci.net 2 0.01% lavonweb.net 2 0.01% comwavz.com 2 0.01% mt−vernon.com 2 0.01% esc7.net 2 0.01% peoplescom.net 2 0.01% dsl.bell.ca 2 0.01% sss−petroleum.com 2 0.01% centurytel.net 2 0.01% sdsl.bell.ca 2 0.01% texascom.net 2 0.01% america.net 1 0.00% arrival.net 1 0.00% megapath.net 1 0.00% unitewireless.com 1 0.00% walzel.com 1 0.00% ntg.com 1 0.00% aggielandtitle.com 1 0.00% wideopenwest.com 1 0.00% roystonlaw.com 1 0.00% tomballforest.com 1 0.00% vanweyjohnson.com 1 0.00% fiberwrap.com 1 0.00% dmagazine.com 1 0.00% dimensiongrp.com 1 0.00% lightpath.net 1 0.00% bestline.net 1 0.00% airband.net 1 0.00%

94 Top Organizations glazers.com 1 0.00% bvunet.net 1 0.00% tds.net 1 0.00% valleybaptist.net 1 0.00% cust.platinum.ca 1 0.00% domistyle−inc.com 1 0.00% crocker−reynolds.com 1 0.00% choiceone.net 1 0.00% kmcmail.net 1 0.00% Other 0 0.00% 9. Southwestern Bell Internet Services, Inc. .com 220 0.55% swbell.net 106 0.27% gvtc.com 73 0.18% No domain name found 41 0.10% as13448.com 13 0.03% twcbs.com 11 0.03% dchstx.org 10 0.03% esc13.net 9 0.02% mindspring.com 8 0.02% esc2.net 6 0.02% customer−reverse−entry.208.96. 6 0.02% 54.71 customer−reverse−entry.208.96. 5 0.01% 54.74 consolidated.net 4 0.01% customer−reverse−entry.208.96. 4 0.01% 54.73 customer−reverse−entry.208.96. 3 0.01% 54.68 rogers.com 3 0.01% mxlogic.net 3 0.01% secureserver.net 2 0.01% customer−reverse−entry.208.96. 2 0.01% 54.75 globalsantafe.com 2 0.01% nueces.tx.us 2 0.01% reninet.com 2 0.01% g−pisd.org 1 0.00% air−pipe.com 1 0.00% rystec.com 1 0.00% dtccom.net 1 0.00% barrettxplore.com 1 0.00% downtownmckinney.com 1 0.00%

Top Organizations 95 fisd.org 1 0.00% propelwireless.com 1 0.00% inglesideisd.org 1 0.00% alamoheightstx.gov 1 0.00% firstcity.org 1 0.00% mycallis.com 1 0.00% ipplus.ca 1 0.00% customer−reverse−entry.208.96. 1 0.00% 54.70 lmk.rainyday.ca 1 0.00% in−addr.arpa 1 0.00% myturbonet.com 1 0.00% Other 0 0.00% 10. Netscape Communications Corp aol.com 330 0.83% No domain name found 151 0.38% Other 0 0.00% 11. U.S. Small Business Administration sba.gov 343 0.86% Other 0 0.00% 12. ATTWorldNet Services No domain name found 211 0.53% mchsi.com 34 0.09% gvtc.com 17 0.04% att.net 15 0.04% warpspeed1.net 7 0.02% longview.tx.us 6 0.02% nctv.com 4 0.01% midplains.coop 4 0.01% natcotech.com 2 0.01% cablerocket.net 2 0.01% twlt.net 2 0.01% att−inc.com 2 0.01% hendrickhealth.org 2 0.01% amcindustries.com 1 0.00% lvcisp.com 1 0.00% administaff.com 1 0.00% lnvinc.com 1 0.00% beauticontrol.com 1 0.00% dmhhs.org 1 0.00% semgrouplp.com 1 0.00% genesmachine.com 1 0.00% twilightcommunications.com 1 0.00% roffresources.com 1 0.00% vbtexas.com 1 0.00%

96 Top Organizations gonzaleshealthcare.com 1 0.00% roystonlaw.com 1 0.00% airspeedinternet.net 1 0.00% rockfin.com 1 0.00% fnbgw.com 1 0.00% rawlingscompany.com 1 0.00% federalreserve.org 1 0.00% nntc.net 1 0.00% Other 0 0.00% 13. American Registry for Internet Numbers swbell.net 88 0.22% rr.com 73 0.18% spcsdns.net 45 0.11% No domain name found 19 0.05% charter.com 14 0.04% bellsouth.net 13 0.03% ameritech.net 11 0.03% pacbell.net 9 0.02% cox.net 9 0.02% verizon.net 9 0.02% entouch.net 5 0.01% vsat−systems.net 5 0.01% cablelynx.com 4 0.01% gci.net 2 0.01% gimlink.com 2 0.01% iasl.com 2 0.01% mhmraharris.org 2 0.01% kpunet.net 1 0.00% ouraynet.com 1 0.00% koyote.com 1 0.00% sbcglobal.net 1 0.00% power1.com 1 0.00% freije.com 1 0.00% shawcable.net 1 0.00% yr.com 1 0.00% yahooresearchcluster.com 1 0.00% qwest.net 1 0.00% Other 0 0.00% 14. ROADRUNNER−SOUTHWEST rr.com 283 0.71% nus1.com 1 0.00% No domain name found 1 0.00% Other 0 0.00% 15. CHARTER COMMUNICATIONS charter.com 267 0.67%

Top Organizations 97 No domain name found 8 0.02% totalplanbusinteriors.com 1 0.00% Other 0 0.00% 16. XO Communications, Inc cuill.com 134 0.34% xo.net 22 0.06% bar.com 9 0.02% No domain name found 2 0.01% suburbanbroadband.net 1 0.00% Other 0 0.00% 17. Road Runner rr.com 151 0.38% No domain name found 7 0.02% Other 0 0.00% 18. Asia Pacific Network Information Center, Pty. No domain name found 100 0.25% Ltd. yahoo.net 10 0.03% 163data.com.cn 8 0.02% tm.net.my 5 0.01% bluelink.as 5 0.01% tpgi.com.au 4 0.01% airnet.net.nz 4 0.01% ocn.ne.jp 2 0.01% info.com.ph 2 0.01% cbn.net.id 2 0.01% smartbro.net 2 0.01% fpt.vn 2 0.01% so−net.net.tw 2 0.01% xtra.co.nz 1 0.00% enjoy.ne.jp 1 0.00% newlands.co.nz 1 0.00% citechco.net 1 0.00% jetbuster.co.nz 1 0.00% youtele.com 1 0.00% telkom.net.id 1 0.00% connect2b.net 1 0.00% Other 0 0.00% 19. Bell South Intellectual Property Corporation dngr.net 58 0.15% No domain name found 32 0.08% bellsouth.net 24 0.06% ictxwavemedia.net 6 0.02% grandenetworks.net 5 0.01% orbitelcom.com 4 0.01% olp.net 4 0.01% logixcom.net 2 0.01%

98 Top Organizations k12.nc.us 2 0.01% belwave.net 2 0.01% perfectionwholesale.com 1 0.00% messagelabs.net 1 0.00% duralogic.com 1 0.00% arvig.net 1 0.00% managednetworks.com 1 0.00% studioredarchitects.com 1 0.00% quailtools.com 1 0.00% freese.com 1 0.00% shenandoahtx.com 1 0.00% Other 0 0.00% 20. Texas State Department of Highways and No domain name found 145 0.36% Public Transportation Other 0 0.00%

Top Organizations − Help Card

Domain Name − The text name corresponding to the IP address of a computer on the Internet. For example, netiq.com is a domain name. The domain name can be determined if it was logged by the web server or, if it is defined in the Internet Domain Name System then it may be found using DNS resolution. Otherwise, the domain name is not known and this table shows the IP address.

The domain name shown is the second−level domain name, such as netiq.com. If the top−level domain name is a country code, then this shows the third−level domain name, such as anycompany.com.au. For example, all visitors from sales.netiq.com, us.sales.netiq.com, and service.net.iq.com are combined in the statistics for netiq.com.

Click on the domain name to generate an Internet whois lookup.

Organization − The name of the organization, which could be a company, a government agency, a school, or any other type of organization. This name was determined by looking up the visitor's IP address in the WebTrends GeoTrends Database. Click on the organization name to generate an Internet whois lookup.

Total − The total for all visits or hits.

Unknown − The sum for any IP addresses which could not be found in the WebTrends GeoTrends Database.

Visits − Number of visits to your site from this organization. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Hits − Number of hits to your site from this organization. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects

Top Organizations 99 the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

% − Percentage of the total activity that was from this organization.

−− Use this information when you are interested in an organization as a whole, such as NetIQ Corporation. You can identify the major domain names from each company, such as netiq.com and webtrends.com from NetIQ.

100 Top Organizations Top Authenticated Usernames

This report identifies the true name and relative activity level of the visitors logging onto a server that requires a user name and password.

No data for this section in the log data analyzed.

Top Authenticated Usernames − Help Card

Authenticated Username − A unique visitor tracked by user name and password rather than by IP address. You may find more authenticated user names than total visitors because several persons may be using the same IP address. Since many ISPs dynamically assign IP addresses, and since multiple visitors may use a single IP address, authentication is a much more accurate way to identify visitors.

Hits − Number of hits generated by the specified visitor. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visitor − Authenticated name of the user being analyzed.

Visits − Number of times the specified visitor visited your site. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of visits or hits to your site by the specified visitor out of those by all authenticated user names.

−− You may use this information for your marketing efforts, such as special promotions or newsletters.

Top Authenticated Usernames 101 102 Top Authenticated Usernames Top Domain Names

This report lists the domain name that generates the most activity to your web site.

Top Domain Names

Domain Name Visits % Hits 1. yahoo.net 10,914 27.38% 19,920 2. aol.com 3,053 7.66% 3,927 3. rr.com 1,784 4.47% 88,886 4. sbcglobal.net 1,538 3.86% 89,189 5. msn.com 1,509 3.78% 2,077 6. swbell.net 1,294 3.25% 64,801 7. live.com 872 2.19% 5,362 8. comcast.net 767 1.92% 26,845 9. charter.com 688 1.73% 35,085 10. 220.181.38.169 604 1.51% 604 11. 61.135.166.102 600 1.50% 600 12. 66.231.189.161 539 1.35% 1,292 13. verizon.net 355 0.89% 13,610 14. sba.gov 343 0.86% 344 15. suddenlink.net 235 0.59% 11,767 16. twtelecom.net 235 0.59% 5,423 17. searchme.com 220 0.55% 1,238 18. googlebot.com 217 0.54% 60,575 19. phx.gbl 209 0.52% 765 20. grandenetworks.net 187 0.47% 9,530 Subtotal 26,163 65.62% 441,840 Other 13,705 34.38% 349,452 Total 39,868 100.00% 791,292

Top Domain Names 103 Top Domain Names − Help Card

Domain Name − The text name corresponding to the IP address of a computer on the Internet. For example, netiq.com is a domain name. The domain name can be determined if it was logged by the web server or, if it is defined in the Internet Domain Name System then it may be found using DNS resolution. Otherwise, the domain name is not known and this table shows the IP address.

The domain name shown is the second−level domain name, such as netiq.com. If the top−level domain name is a country code, then this shows the third−level domain name, such as anycompany.com.au. For example, all visitors from sales.netiq.com, us.sales.netiq.com, and service.net.iq.com are combined in the statistics for netiq.com.

Click on the domain name to generate an Internet whois lookup.

Total − The total for all visits or hits.

Hits − Number of hits to your site from this domain name. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visits − Number of visits to your site from this domain name. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of the total activity that was from this domain name or IP address.

−− Use this information when you are interested in high−level domain names of visitors generating the most activity to your web site.

104 Top Domain Names Top−Level Domain Types

This report provides a breakdown of top−level domain types.

Top−Level Domain Types

Top−Level Domain Visits % Hits Types 1. Network 18,652 60.37% 344,967 2. Commercial 11,004 35.62% 277,676 3. Government 416 1.35% 5,162 4. Military 347 1.12% 4,449 5. Organization 253 0.82% 10,045 6. Education 217 0.70% 11,221 7. ARPANET 8 0.03% 433 Total 30,897 100.00% 653,953

Top−Level Domain Types − Help Card

Top−Level Domain − The suffix of a domain name. A top−level domain can be based on the type of organization (.com, .edu, .museum, .name, etc) or it can be a country code (.uk, .de, .jp, .us, etc.). The top−level domain can be used to identify the type of web site. The following is a partial list of how this report categorizes top−level domains:

ARPANET: .arpa

Commercial: .com .co .com.[country code] .co.[country code] .firm.co .firm.ve .ltd.uk .info .biz

Education: .edu .edu.[country−code] .ed.[country code] .ac.[country code] .school.[country code] .k12.[country code] .re.kr .sch.uk .edunet.tn

International: .int .int.co .int.ve .intl.tn

Government: .gov .gov.[country code] .gove.[country code] .go.[country code]

Top−Level Domain Types 105 Military: .mil .mil.[country code]

Network: .net .ad.jp .ne.kr .net.[country code]

Organization: .org .or .org.[country code] .or.[country code]

Personal: .name

Hits − Number of hits to your site from the specified top−level domain. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Total − The total visits or hits where there was sufficient information to identify the top−level domain. This number may be less than the total activity overall.

Visits − Number of visits to your site from the specified top−level domain. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits or hits from sites in the specified top−level domain. The percentages refer to the total number of visits for which the domain name can be determined. Some IP addresses cannot be resolved to a domain name.

−− Consider which types of organizations are interested in your site, and consider how you can interest other types of organizations.

Note: This information can be displayed only if reverse DNS lookups have been performed. Even when DNS lookups are performed, some IP addresses cannot be resolved to a domain name.

106 Top−Level Domain Types Geography Dashboard

This displays key graphs and tables that provide an overview of this chapter. Click on the title of a graph or table to navigate to the corresponding page.

Geography Dashboard 107 108 Geography Dashboard Top Regions

This report identifies the top geographic regions of the visitors to your site.

Top Regions

Geographic Regions Visits % 1. North America 37,081 93.01% 2. Asia 1,634 4.10% 3. Western Europe 564 1.41% 4. Australia 194 0.49% 5. South America 120 0.30% 6. Middle East 72 0.18% 7. Eastern Europe 59 0.15% 8. Southern Africa 43 0.11% 9. Northern Europe 40 0.10% 10. Region Un−Specified 28 0.07% 11. Caribbean Islands 15 0.04% 12. Northern Africa 7 0.02% 13. Pacific Islands 7 0.02% 14. Central America 3 0.01% 15. Central Africa 1 0.00% Total 39,868 100.00%

Top Regions − Help Card

Geographic Regions − The geographic part of the world where visitors to your web site are located. "Region Unspecified" represents visitors whose geographic region could not be determined. "Region Unknown" represents visitors whose country has been determined but not identified with a specific region. If the WebTrends GeoTrends Database is turned on for this profile, the region is determined by looking up the visitor's IP address in this database. If GeoTrends is not enabled, the region will be determined from the domain name.

Top Regions 109 Total − The total visits.

Visits − Number of visits from this geographic region. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits that were from this geographic region.

−− This information can help you meet the needs of your target audience as well as discover new audiences. Consider how you can make the content comprehensive and relevant to an international audience.

Note: Use this information carefully because it is based on Internet registration, and may not always be an accurate identifier of the visitor's actual location.

110 Top Regions Top Countries

This report identifies the top countries of the visitors to your site.

Top Countries

Countries Visits % 1. United States (US) 36,867 92.47% 2. China (CN) 1,492 3.74% 3. Australia (AU) 194 0.49% 4. United Kingdom (UK) 189 0.47% 5. Canada (CA) 174 0.44% 6. Western Europe − country 170 0.43% unspecified (EU) 7. Uruguay (UY) 76 0.19% 8. South Africa (ZA) 43 0.11% 9. Mexico (MX) 40 0.10% 10. United Arab Emirates (AE) 38 0.10% 11. Germany (DE) 38 0.10% 12. Netherlands (NL) 35 0.09% 13. Singapore (SG) 35 0.09% 14. Unknown Origin 28 0.07% 15. Switzerland (CH) 25 0.06% 16. Brazil (BR) 24 0.06% 17. Italy (IT) 22 0.06% 18. France (FR) 20 0.05% 19. Viet Nam (VN) 20 0.05% 20. Portugal (PT) 19 0.05% Subtotal 39,549 99.20% Other 319 0.80% Total 39,868 100.00%

Top Countries 111 Top Countries − Help Card

Countries − If the WebTrends GeoTrends Database is turned on for this profile, the country is determined by looking up the visitor's IP address in this database. If GeoTrends is not enabled, the country will be determined from the domain name.

Total − The total visits where there was sufficient information to identify the country. This number may be less than the total visits overall.

Visits − Number of visits from the specified country. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits from the specified country.

Unknown Origin − The country associated with the visitor's domain name could not be determined.

−− This information can help you meet the needs of your target audience as well as discover new audiences. Consider how you can make the content comprehensive and relevant to an international audience.

Note: Use this information carefully because it is based on Internet registration, and may not always be an accurate identifier of the visitor's actual location.

112 Top Countries Top States and Provinces

If you have enabled the WebTrends GeoTrends Database for this profile, this page will list the states and provinces of North America and Australia, and regions of the United Kingdom with your most active visitors. Note that new data is being added as available.

Top States and Provinces

States and Provinces Visits % 1. California 15,933 48.24% 2. Virginia 3,827 11.59% 3. Texas 3,776 11.43% 4. Illinois 3,498 10.59% 5. Washington 2,832 8.57% 6. New Jersey 457 1.38% 7. D.C. 447 1.35% 8. Massachusetts 204 0.62% 9. Missouri 170 0.51% 10. Colorado 164 0.50% 11. New York 162 0.49% 12. Oklahoma 156 0.47% 13. Maryland 154 0.47% 14. Ontario 111 0.34% 15. Georgia 105 0.32% 16. Ohio 92 0.28% 17. Florida 89 0.27% 18. Tennessee 79 0.24% 19. Arizona 63 0.19% 20. Pennsylvania 60 0.18% Subtotal 32,379 98.02% Other 653 1.98% Total 33,032 100.00%

Top States and Provinces 113 Top States and Provinces − Help Card

States and Provinces − If the WebTrends GeoTrends Database is turned on for this profile, the location is determined by looking up the visitor's IP address in this database.

Total − The total visits identified from states and provinces in North America. This number may be less than the total visits overall due to visitors from outside North America and visitors whose location could not be determined.

Visits − Number of visits from this state or province. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits from this state or province.

−− This information can help you meet the needs of your target audience as well as discover new audiences. Consider how you can make the content comprehensive and relevant to an international audience.

Note: Use this information carefully because it is based on Internet registration, and may not always be an accurate identifier of the visitor's actual location.

114 Top States and Provinces Top Cities

If you have enabled the WebTrends GeoTrends Database for this profile, this page will list the cities with your most active visitors.

Top Cities

City Visits % 1. Marina Del Rey, California, United States 14,887 41.77% 2. Chicago, Illinois, United States 3,451 9.68% 3. Chantilly, Virginia, United States 3,375 9.47% 4. Redmond, Washington, United States 2,707 7.60% 5. Beijing, China 1,473 4.13% 6. San Antonio, Texas, United States 950 2.67% 7. Austin, Texas, United States 661 1.85% 8. Mountain View, California, United States 491 1.38% 9. Washington, D.C., United States 447 1.25% 10. Houston, Texas, United States 412 1.16% 11. Parsippany, New Jersey, United States 289 0.81% 12. Corpus Christi, Texas, United States 289 0.81% 13. Dallas, Texas, United States 231 0.65% 14. Plano, Texas, United States 197 0.55% 15. Milton, Australia 184 0.52% 16. Reston, Virginia, United States 176 0.49% 17. Rockport, Texas, United States 155 0.43% 18. London, United Kingdom 137 0.38% 19. San Diego, California, United States 136 0.38% 20. Irving, Texas, United States 135 0.38% Subtotal 30,783 86.37% Other 4,858 13.63% Total 35,641 100.00%

Top Cities 115 Top Cities − Help Card

City − If the WebTrends GeoTrends Database is turned on for this profile, the location is determined by looking up the visitor's IP address in this database.

Total − The total visits where there was sufficient information to identify the city. This number may be less than the total visits overall due to visitors whose location could not be determined.

Visits − Number of visits from this city. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits from this city.

−− This information can help you meet the needs of your target audience as well as discover new audiences. Consider how you can make the content comprehensive and relevant to an international audience.

Note: Use this information carefully because it is based on Internet registration, and may not always be an accurate identifier of the visitor's actual location.

116 Top Cities Pages Dashboard

This displays key graphs and tables that provide an overview of the Pages chapter. Click on the title of a graph or table to navigate to the corresponding page.

Page View Summary

Page Views 157,427 Average per Day 1,729 Average Page Views per Visit 3.95

Pages Dashboard 117 118 Pages Dashboard Top Pages

This identifies the most popular web pages on your site and shows you the number of visits for each, and displays the average length of time the page was viewed.

Top Pages

Avg Avg Pages Visits % Views Time Time to Viewed Serve 1. http:/ / tx−rockport. civicplus.com/ 12,027 8.39% 15,827 00:01:06 0 index.asp 2. http:/ / tx−rockport. civicplus.com/ 4,099 2.86% 5,122 00:00:49 0 index.asp?NID=117 3. http:/ / tx−rockport. civicplus.com/ 1,632 1.14% 2,125 00:00:48 0 currentevents.asp 4. http:/ / tx−rockport. civicplus.com/ 1,595 1.11% 1,800 00:00:45 0 index.asp?NID=58 5. http:/ / tx−rockport. civicplus.com/ 1,238 0.86% 1,381 00:02:06 0 DocumentView.asp?DID=13 6. http:/ / tx−rockport. civicplus.com/ 1,125 0.78% 1,309 00:00:47 0 index.asp?NID=73 7. http:/ / tx−rockport. civicplus.com/ 965 0.67% 1,074 00:00:54 0 index.asp?NID=98 8. http:/ / tx−rockport. civicplus.com/ 919 0.64% 985 00:01:31 0 DocumentView.asp?DID= 620 9. http:/ / tx−rockport. civicplus.com/ 859 0.60% 909 00:01:07 0 DocumentView.asp?DID= 627

Top Pages 119 10. http:/ / tx−rockport. civicplus.com/ 723 0.50% 776 00:01:13 0 DocumentView.asp?DID= 624 11. http:/ / tx−rockport. civicplus.com/ 695 0.48% 769 00:01:00 0 DocumentView.asp?DID= 628 12. http:/ / tx−rockport. civicplus.com/ 609 0.42% 679 00:01:12 0 index.asp?nid=118 13. http:/ / tx−rockport. civicplus.com/ 594 0.41% 626 00:01:02 0 DocumentView.asp?DID= 625 14. http:/ / tx−rockport. civicplus.com/ 576 0.40% 636 00:02:03 0 index.asp?NID=119 15. http:/ / tx−rockport. civicplus.com/ 573 0.40% 615 00:01:24 0 DocumentView.asp?DID= 629 16. http:/ / tx−rockport. civicplus.com/ 544 0.38% 630 00:02:58 0 DocumentView.asp?DID= 609 17. http:/ / tx−rockport. civicplus.com/ 532 0.37% 557 00:01:46 0 DocumentView.asp?DID= 626 18. http:/ / tx−rockport. civicplus.com/ 523 0.36% 560 00:01:59 0 index.asp?NID=61 19. http:/ / tx−rockport. civicplus.com/ 485 0.34% 579 00:01:22 0 index.asp?nid=84 20. http:/ / tx−rockport. civicplus.com/ 437 0.30% 473 00:00:58 0 DocumentView.asp?DID= 623 Subtotal 30,750 21.45% 37,432 00:01:07 Other 112,582 78.55% 119,995 00:01:02 Total 143,332 100.00% 157,427 00:01:03

Top Pages − Help Card

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visits − Number of visits to this page. A visit is a series of actions that begins when a visitor views the first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Views − Number of times this page was viewed by visitors.

% − Percentage of the total visits in which the visitor viewed this page at least once.

Average Time Viewed − Average length of time the specified page was viewed. (The format is hh:mm:ss − hours:minutes:seconds.)

Average Time to Serve − Average amount of time (in milliseconds) it took to serve each document during the specified time interval. The time to serve spans from the time the server got a page request until it transmitted all the data.

120 Top Pages Note: Zero values in this column probably indicates that your web server is not logging Time to Serve information.

−− Pages with good content and design are more likely to attract visitors and be revisited. Less popular pages on a site can be made more appealing by improving the content or incorporating design elements similar to that on the more important pages. Always remember that people are far more interested in content than in design, and average view times can help determine which content is most important to your visitors.

Top Pages 121 122 Top Pages Top Content Groups

This report identifies the most popular groups of web site pages and how often they were visited.

No data for this section in the log data analyzed.

Top Content Groups − Help Card

Content Group − A defined group of web pages with specific things in common, such as the same types of products, services, or information.

Group Name − Name of the content group being analyzed.

Total − The sum of the visit counts for the content groups. During a single visit, the visitor may view pages in zero, one, or multiple content groups, causing some visits to be omitted from this total and some visits to be counted more than once.

Visits − Number of visits where the visitor viewed at least one page in the specified content group. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

% − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

−− The information on this page can show you which content groups were most popular. This will reveal the reasons people visit your web site, and what is most interesting and least interesting to them.

Top Content Groups 123 124 Top Content Groups Top Directories

This report lists the most commonly accessed directories on your web site. This information can help determine the types of data most often requested.

Top Directories

Kbytes Path To Directory Visits % Hits Transferred 1. http://tx−rockport.civicplus. com/ 30,858 38.06% 155,381 5,511,442 2. http://tx−rockport.civicplus. com/Images 18,014 22.22% 520,637 1,911,832 3. http://tx−rockport.civicplus. com/common 12,855 15.85% 71,151 593,992 4. http://tx−rockport.civicplus. com/support 11,945 14.73% 15,954 72,617 5. http://tx−rockport.civicplus. 5,679 7.00% 25,301 10,128,157 com/documents 6. http://tx−rockport.civicplus. com/Human 1,331 1.64% 1,338 722 Resources 7. http://tx−rockport.civicplus. 126 0.16% 137 58 com/contactus 8. http://tx−rockport.civicplus. com/e−mail 69 0.09% 75 33 9. http://tx−rockport.civicplus. com/admin 58 0.07% 1,099 33,655 10. http://tx−rockport.civicplus. 37 0.05% 37 20 com/Parks&Leisure_files 11. http://tx−rockport.civicplus. 21 0.03% 52 27 com/MSOffice 12. http://tx−rockport.civicplus. com/_vti_bin 21 0.03% 52 27 13. 17 0.02% 17 12

Top Directories 125 http://tx−rockport.civicplus. com/Documents and Settings 14. http://tx−rockport.civicplus. 15 0.02% 15 8 com/CommunityAquatics_files 15. http://tx−rockport.civicplus. com/Notices 6 0.01% 12 7 16. http://tx−rockport.civicplus. com/Agendas 5 0.01% 5 3 17. http://tx−rockport.civicplus. com/url( 4 0.00% 8 4 18. http://tx−rockport.civicplus. 4 0.00% 4 2 com/txtWhereWhen 19. http://tx−rockport.civicplus. 2 0.00% 2 2 com/Finance_files 20. http://tx−rockport.civicplus. 2 0.00% 2 2 com/AquaticComm_files Subtotal 81,069 99.99% 791,279 18,252,611 Other 12 0.01% 13 6 Total 81,081 100.00% 791,292 18,252,617

Top Directories − Help Card

Path to Directory − The full URL path to the directory being analyzed.

Visits − Number of visits to pages within the specified directory. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Kbytes Transferred − Number of kilobytes of data transferred by the server from the specified directory to your visitors.

% − Percentage of visits or hits to, or kilobytes of data transferred from the specified directory compared to all other directories.

−− This report indicates the content visitors are most interested in. Use this information to determine which content areas to develop further, which areas to focus on less, and how you can arrange your content most effectively. If the table is sorted by kilobytes of data transferred, this page reveals what kind of data the server spends the most time transferring, and may suggest different ways to organize your data, or different ways to distribute the server load if you have more than one server.

126 Top Directories Files Dashboard

This displays key graphs and tables that provide an overview of the Files chapter. Click on the title of a graph or table to navigate to the corresponding page.

Hit Summary

Successful Hits for Entire Site 791,292 Average Hits per Day 8,695 Home Page Hits 10

Files Dashboard 127 128 Files Dashboard Most Downloaded Files

This report identifies the most popular files downloaded from your site.

Most Downloaded Files

Downloaded Files Downloads % Visits 1. http://tx−rockport.civicplus. 4,577 17.12% 1,309 com/documents/Parks and Leisure/Beach (Brochure).pdf 2. http://tx−rockport.civicplus. 2,318 8.67% 577 com/documents/Parks and Leisure/Pavilions Rental Info Revised 12−07.pdf 3. http://tx−rockport.civicplus. 1,342 5.02% 39 com/documents/Finance/2007− 2008 Annual Budget and Capital Improvement Program.pdf 4. http://tx−rockport.civicplus. 1,035 3.87% 915 com/documents/Parks and Leisure/Pictures of Parks/beach scenes.swf 5. http://tx−rockport.civicplus. 925 3.46% 846 com/documents/Parks and Leisure/Pictures of Parks/Pavilion slide show.swf 6. http://tx−rockport.civicplus. 811 3.03% 728 com/documents/Parks and Leisure/Pictures of Parks/daybreak over beach slide show.swf

Most Downloaded Files 129 7. http://tx−rockport.civicplus. 787 2.94% 694 com/documents/Parks and Leisure/Pictures of Parks/Beach Playgrounds slide show.swf 8. http://tx−rockport.civicplus. 706 2.64% 25 com/documents/Agendas/City Council Meetings/04_08_08.PDF 9. http://tx−rockport.civicplus. 677 2.53% 592 com/documents/Parks and Leisure/Pictures of Parks/Fishing pier slide show.swf 10. http://tx−rockport.civicplus. 645 2.41% 575 com/documents/Parks and Leisure/Pictures of Parks/Saltwater Lagoon slide show.swf 11. http://tx−rockport.civicplus. 579 2.17% 532 com/documents/Parks and Leisure/Pictures of Parks/Fun in the sun slide show.swf 12. http://tx−rockport.civicplus. 512 1.92% 440 com/documents/City Secretary/ Human Resources/Aquatic Park Business Office Attendant.pdf 13. http://tx−rockport.civicplus. 503 1.88% 436 com/documents/Parks and Leisure/Beach (Permit Form).pdf 14. http://tx−rockport.civicplus. 493 1.84% 429 com/documents/Parks and Leisure/Pictures of Parks/cabana slide show.swf 15. http://tx−rockport.civicplus. 434 1.62% 391 com/documents/Parks and Leisure/Pictures of Parks/Special events slide show.swf 16. http://tx−rockport.civicplus. 414 1.55% 217 com/documents/Parks and Leisure/March 2008 Swim Brochure.pdf 17. http://tx−rockport.civicplus. 404 1.51% 10 com/documents/Agendas/City Council Meetings/02_12_08 Agenda. pdf 18. http://tx−rockport.civicplus. 359 1.34% 329 com/documents/Parks and Leisure/Pictures of Parks/Sand sclupture slide show.swf 19. http://tx−rockport.civicplus. 329 1.23% 145 com/documents/Parks and Leisure/Beach (Boat Safety).pdf 20. http://tx−rockport.civicplus. 312 1.17% 284 com/documents/City Secretary/ Human Resources/utilities maintenance Technician.PDF

130 Most Downloaded Files Subtotal 18,162 67.94% 9,513 Other 8,569 32.06% 6,022 Total 26,731 100.00% 15,535

Most Downloaded Files − Help Card

Downloads − Number of times the specified file was downloaded by a visitor. If an error occurred during a transfer, the transfer is not counted.

Files − The path and filename of the file being analyzed.

Visits − The number of unique visitors who downloaded the specified file. If an error occurred in the transfer, the transfer is not counted.

% − Percentage of times the specified file was downloaded compared to all downloaded files.

−− This information shows you the most popular downloadable files on your web site. Files that don't appear on the list, or appear low on the list, may require maintenance such as decreasing the file size, improving link placement, or elimination to make room for more popular content.

Most Downloaded Files 131 132 Most Downloaded Files Most Accessed File Types

This report identifies the types of files accessed on your site and the total number of kilobytes of data transferred for each file type. Cached requests and erred hits are excluded from the totals. The types of files accessed are listed in descending order.

Most Accessed File Types

File Type Files % Kbytes Transferred 1. jpg 163,270 25.85% 1,056,090 2. asp 155,821 24.67% 5,446,062 3. gif 155,631 24.64% 229,505 4. css 72,144 11.42% 499,416 5. js 48,183 7.63% 635,779 6. pdf 18,757 2.97% 7,618,237 7. ico 10,478 1.66% 228,573 8. swf 6,694 1.06% 2,496,486 9. htm 307 0.05% 170 10. html 153 0.02% 73 11. doc 56 0.01% 5,653 12. dll 52 0.01% 27 13. jpg) 8 0.00% 4 14. XLS 5 0.00% 410 15. php 3 0.00% 2 16. rar 1 0.00% 1 17. opensearch 1 0.00% 1 18. xml 1 0.00% 1 19. aspNID=180 1 0.00% 1 Total 631,566 100.00% 18,216,483

Most Accessed File Types 133 Most Accessed File Types − Help Card

File Type − Identifies types of files by their file extension. For example, a file named graphic.gif is identified as type "gif."

Files − Number of files of the specified type accessed by visitors to your site.

Kbytes Transferred − Number of kilobytes of data transferred for all files of the specified type.

% − Percentage of all kilobytes of data transferred for the specified file type.

−− This report provides general statistics for the type of data that visitors access on your site.

134 Most Accessed File Types Most Uploaded Files

This report identifies the most popular files uploaded using FTP PUT, HTTP PUT, or HTTP POST.

Most Uploaded Files

Uploaded Files Visits Uploads % 1. http://tx−rockport.civicplus. 212 229 20.05% com/forms.asp 2. http://tx−rockport.civicplus. com/admin/ 30 162 14.19% DocumentCenterIIfilelist.asp 3. http://tx−rockport.civicplus. 55 144 12.61% com/admin/AdminMenu.asp 4. http://tx−rockport.civicplus. 56 131 11.47% com/admin/index.asp 5. http://tx−rockport.civicplus. 17 107 9.37% com/admin/CategoryAdmin.asp 6. http://tx−rockport.civicplus. 47 93 8.14% com/Search.asp 7. http://tx−rockport.civicplus. 13 75 6.57% com/admin/CurrentEvents.asp 8. http://tx−rockport.civicplus. com/index.asp 23 61 5.34% 9. http://tx−rockport.civicplus. 33 48 4.20% com/admin/DocumentCenterii.asp 10. http://tx−rockport.civicplus. com/admin/ 30 41 3.59% documentcenteruploadii.asp 11. http://tx−rockport.civicplus. 8 16 1.40% com/admin/PageMenu.asp 12. http://tx−rockport.civicplus. 4 12 1.05% com/Common/cutesoft/ CuteEditor_Files/filePost.asp 13. http://tx−rockport.civicplus. 3 10 0.88% com/admin/CivicAlerts.asp 14. http://tx−rockport.civicplus. 3 6 0.53% com/FAQ.ASP 15. http://tx−rockport.civicplus. 3 3 0.26% com/BadLinks.asp

Most Uploaded Files 135 16. http://tx−rockport.civicplus. 2 2 0.18% com/admin/Preferences.asp 17. http://tx−rockport.civicplus. 1 2 0.18% com/admin/UserAdmin.asp Total 540 1,142 100.00%

Most Uploaded Files − Help Card

Files − The path and filename of the uploaded file being analyzed.

Top Uploads − Number of times the specified file was uploaded to your site. If an error occurred during a transfer, the transfer is not counted.

Visits − Number of visits to your site where the specified file was uploaded. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times the specified file was uploaded compared with all uploaded files.

−− You may want to run virus scans on uploaded files.

136 Most Uploaded Files URL 1D Parameter Analysis by Visits

This report shows how often each page/parameter pair−−or dynamic page−−was visited.

URL 1D Parameter Analysis by Visits

Description Parameter Value Visits % TX−Rockport Rockport Beach 4,101 35.16% Index Pages Job Openings 1,595 13.67% Parameter Name: Departments 1,128 9.67% Dynamic Pages About Us 968 8.30% Community Aquatic &Skate Park 610 5.23% Park Rentals 576 4.94% Who Do I Call If... 524 4.49% Rockport Police Department 485 4.16% Parks &Leisure 361 3.09% E−Services 325 2.79% Agendas 289 2.48% Questions &Answers 273 2.34% City Council 267 2.29% Government 258 2.21% Members 249 2.13% Boards and Commissions 225 1.93% City Manager 202 1.73% Patrol Division 193 1.65% Todd W. Pearson, Mayor 171 1.47% Water Department 171 1.47% Subtotal 12,971 111.21% Other 5,075 43.51% Total 18,046 154.72% TX−Rockport 41 576 4.94% Forms Pages http://www.municipioxii.it/sunnyway/igodoq/bukosud/ 2 0.02% Parameter Name: Forms http://honamfishing.co.kr/phpmysqladmin/libraries/nov/wulosu/ 2 0.02% Pages http://www.marsbook.co.kr/main/created/product/2/mumas/ohalupa/ 2 0.02% http://www.obrasmecanicasch.com/omch/img/anawuho/ledego/ 2 0.02% http://www.northfans.ch/forum/admin/settings/ocoyo/azad/ 2 0.02% http://www.winbd.net/admin/jist_code/wowoz/opaxi/ 1 0.01% http://sans−packing.ru/img/jipeqap/ehudute/ 1 0.01% http://www.unduetretoccaate.it/codice/fog/iyi/ 1 0.01% http://www.zetesis.biz/LMR/ade/zupe/ 1 0.01% http://www.filter−international.com/webservice/aro/medavuw/ 1 0.01%

URL 1D Parameter Analysis by Visits 137 http://www.thoseguysfilms.com/forums/templates/subSilver/images/timuji/ogu/ 1 0.01% http://ctot.ru/sts/st22.files/cusipu/hidola/apa/ 1 0.01% http://www.jyvaskylankirjastot.fi/yhteistyo/omune/muji/zoqemi/ 1 0.01% http://www.salva−sebastien.de/galerie/landschaft/ivuleh/qotiqot/ 1 0.01% http://www.eloge−du−bien−commun.be/blog/bundled−libs/Net/ocoqen/wegojix/ 1 0.01% http://www.pattibus.it/phplib−7.2b/pages/godot/fuwep/ 1 0.01% http://www.soeasywebsite.com/soeasycasino/enosucu/ijani/ 1 0.01% http://www.municipioxii.it/sunnyway/igodoq/afa/ 1 0.01% http://www.slda.info/images/edunuha/ade/ 1 0.01% Subtotal 600 5.14% Other 1 0.01% Total 601 5.15%

URL 1D Parameter Analysis by Visits − Help Card

Description − The dynamic page requested using the parameter value in the next column. Only dynamic pages and parameters that the system administrator configured to be tracked are listed. If an error occurred during a transfer, the transfer is not counted.

Hits − Number of hits where this page used this parameter. Each file requested by a visitor registers as a hit.

Parameter Value − Parameter value being tracked. Only dynamic pages and parameters the system administrator configured to be tracked are listed. If an error occurred during a transfer, the transfer is not counted.

Total − Note that a request may include more than one parameter, causing a single visit to be counted multiple times. The Total shown in the Visits column is for Visits multiplied by parameters per visit.

Visits − Number of visits where this page used this parameter. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − If one visit includes hits for multiple dynamic pages, as is often the case, each parameter is counted every time it is used. As a result, the total may exceed 100%.

Subtotal − Total of data rows for the first set of items displayed in table.

Other − Total of data rows for items next set(s).

−− If you use URL Parameter Analysis to track products, you can determine which products interest visitors the most.

138 URL 1D Parameter Analysis by Visits URL 1D Parameter Analysis by Hits

This report shows how often each page/parameter pair−−or dynamic page−−was visited.

URL 1D Parameter Analysis by Hits

Description Parameter Value Hits % TX−Rockport Rockport Beach 5,122 23.90% Index Pages Job Openings 1,805 8.42% Parameter Name: Departments 1,312 6.12% Dynamic Pages About Us 1,075 5.02% Community Aquatic &Skate Park 681 3.18% Park Rentals 636 2.97% Rockport Police Department 580 2.71% Who Do I Call If... 560 2.61% Parks &Leisure 427 1.99% E−Services 366 1.71% Members 356 1.66% Agendas 334 1.56% Questions &Answers 301 1.40% City Council 300 1.40% Government 280 1.31% Boards and Commissions 261 1.22% Patrol Division 214 1.00% City Manager 214 1.00% Water Department 202 0.94% Beach Rental Information 186 0.87% Subtotal 15,212 70.99% Other 5,546 25.88% Total 20,758 96.87% TX−Rockport 41 644 3.01% Forms Pages http://honamfishing.co.kr/phpmysqladmin/libraries/nov/wulosu/ 3 0.01% Parameter Name: Forms http://www.marsbook.co.kr/main/created/product/2/mumas/ohalupa/ 2 0.01% Pages http://www.pattibus.it/phplib−7.2b/pages/godot/fuwep/ 2 0.01% http://www.obrasmecanicasch.com/omch/img/anawuho/ledego/ 2 0.01% http://www.northfans.ch/forum/admin/settings/ocoyo/azad/ 2 0.01% http://www.municipioxii.it/sunnyway/igodoq/bukosud/ 2 0.01% http://www.municipioxii.it/sunnyway/igodoq/afa/ 1 0.00% http://www.eloge−du−bien−commun.be/blog/bundled−libs/Net/ocoqen/wegojix/ 1 0.00% http://www.jyvaskylankirjastot.fi/yhteistyo/omune/muji/zoqemi/ 1 0.00% http://www.slda.info/images/edunuha/ade/ 1 0.00%

URL 1D Parameter Analysis by Hits 139 http://www.thoseguysfilms.com/forums/templates/subSilver/images/timuji/ogu/ 1 0.00% http://www.unduetretoccaate.it/codice/fog/iyi/ 1 0.00% http://www.filter−international.com/webservice/aro/medavuw/ 1 0.00% http://www.winbd.net/admin/jist_code/wowoz/opaxi/ 1 0.00% http://www.soeasywebsite.com/soeasycasino/enosucu/ijani/ 1 0.00% http://www.zetesis.biz/LMR/ade/zupe/ 1 0.00% http://www.salva−sebastien.de/galerie/landschaft/ivuleh/qotiqot/ 1 0.00% http://ctot.ru/sts/st22.files/cusipu/hidola/apa/ 1 0.00% http://sans−packing.ru/img/jipeqap/ehudute/ 1 0.00% Subtotal 670 3.13% Other 1 0.00% Total 671 3.13%

URL 1D Parameter Analysis by Hits − Help Card

Description − The dynamic page requested using the parameter value in the next column. Only dynamic pages and parameters that the system administrator configured to be tracked are listed. If an error occurred during a transfer, the transfer is not counted.

Hits − Number of hits where this page used this parameter. Each file requested by a visitor registers as a hit.

Parameter Value − Parameter value being tracked. Only dynamic pages and parameters the system administrator configured to be tracked are listed. If an error occurred during a transfer, the transfer is not counted.

Total − Note that a request may include more than one parameter, causing a single visit to be counted multiple times. The Total shown in the Visits column is for Visits multiplied by parameters per visit.

Visits − Number of visits where this page used this parameter. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − If one visit includes hits for multiple dynamic pages, as is often the case, each parameter is counted every time it is used. As a result, the total may exceed 100%.

Subtotal − Total of data rows for the first set of items displayed in table.

Other − Total of data rows for items next set(s).

−− If you use URL Parameter Analysis to track products, you can determine which products interest visitors the most.

140 URL 1D Parameter Analysis by Hits URL 2D Parameter Analysis

This report identifies the most frequently used values given for parameters in dynamic pages delivered by the server. This shows only dynamic pages and parameters the system administrator configured to be tracked. If an error occurred during a transfer, the transfer is not counted. The table lists each primary parameter value found in the URL and then for each file/primary parameter pair. The values for the secondary parameter are also listed.

No data for this section in the log data analyzed.

URL 2D Parameter Analysis − Help Card

First Time Visitors − Number of visitors who entered the specified values for the two parameters and had not visited your web site before.

Hits − Number of hits from visitors who entered the specified values for the two parameters. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visits − Number of visits by visitors who entered the specified values for the two parameters. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Total − Note that a request may include more than one parameter, causing a single hit or visit to be counted multiple times. The Total in the Hits column is for Hits multiplied by parameters per hit. The Total shown in the Visits column is for Visits multiplied by parameters per visit. The Total shown in the First Time Visitors column is for First Time Visitors multiplied by parameters per visit. As a result, the total may exceed 100%.

Subtotal − Total of data rows for the first set of items displayed in table.

Other − Total of data rows for items next set(s).

−− The tables on this page have a different structure than most of the other tables in this report. Two of the column headings are variables.

The first column heading is the name of the first parameter being tracked. The second column heading is the name of the second parameter being tracked. The cells in the first column refer to the content given to the first parameter, and the cells in the second column refer to the content given to the second parameter.

The name of each table is the URL Parameter Analysis name specified when this parameter tracking was configured.

URL 2D Parameter Analysis 141 142 URL 2D Parameter Analysis Navigation Dashboard

This dashboard summarizes important information related to online navigation.

Navigation Dashboard 143 144 Navigation Dashboard Top Entry Pages

This report identifies the first page viewed when a visitor visits your site. The most common entry page is usually the home page, but other common entry pages include specific URLs that visitors type, pages that have been bookmarked, or pages referred to by other sites.

Top Entry Pages

Pages Visits % 1. http:/ / tx−rockport. civicplus.com/ 11,102 36.83% index.asp 2. http:/ / tx−rockport. civicplus.com/ 2,102 6.97% index.asp?nid=117 3. http:/ / tx−rockport. civicplus.com/ 338 1.12% index.asp?NID=119 4. http:/ / tx−rockport. civicplus.com/ 322 1.07% index.asp?nid=84 5. http:/ / tx−rockport. civicplus.com/ 305 1.01% index.asp?NID=58 6. http:/ / tx−rockport. civicplus.com/ 289 0.96% index.asp?nid=118 7. http:/ / tx−rockport. civicplus.com/ 288 0.96% currentevents.asp 8. http:/ / tx−rockport. civicplus.com/ 206 0.68% forms.asp?FID=41& submitted=yes 9. http:/ / tx−rockport. civicplus.com/ 189 0.63% forms.asp?fid=41 10. 140 0.46%

Top Entry Pages 145 http:/ / tx−rockport. civicplus.com/ index.asp?NID=98 11. http:/ / tx−rockport. civicplus.com/ faq.asp 136 0.45% 12. http:/ / tx−rockport. civicplus.com/ 128 0.42% index.asp?NID=73 13. http:/ / tx−rockport. civicplus.com/ 111 0.37% index.asp?NID=61 14. http:/ / tx−rockport. civicplus.com/ 104 0.34% CivicAlerts.asp 15. http:/ / tx−rockport. civicplus.com/ 95 0.32% copyright.asp 16. http:/ / tx−rockport. civicplus.com/ 89 0.30% accessibility.asp 17. http:/ / tx−rockport. civicplus.com/ 85 0.28% index.asp?NID=9 18. http:/ / tx−rockport. civicplus.com/ 84 0.28% index.asp?NID=70 19. http:/ / tx−rockport. civicplus.com/ 82 0.27% contactus/ 20. http:/ / tx−rockport. civicplus.com/ 82 0.27% CivicAlerts.asp?AID=20 Subtotal 16,277 54.00% Other 13,868 46.00% Total 30,145 100.00%

Top Entry Pages − Help Card

Entry Page − The first page viewed during a visit to your web site. If a visit consists only of hits to non−page files, that visit has no entry page. This can cause the total number of entry pages to be less than the total number of visits.

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visits − Number of visits where the specified page was the entry page. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times this page was the entry page compared with other entry pages.

−− This information can indicate how you might want to optimize the architecture of your web site based on where your visitors are entering. It can also help you determine which external links are most effective. Consider updating meta tags and links.

146 Top Entry Pages Top Entry Pages 147 148 Top Entry Pages Top Entry Files

This report identifies the first hit from a visitor visiting your site. This is most likely the home page but, in some cases it may also be specific URLs that visitors enter to go directly to a particular file or page.

Top Entry Files

Files Visits % 1. http://tx−rockport.civicplus. com/index.asp 10,631 26.67% 2. http://tx−rockport.civicplus. 1,918 4.81% com/index.asp?nid=117 3. http://tx−rockport.civicplus. 1,356 3.40% com/Images/spoonbill.jpg 4. http://tx−rockport.civicplus. com/Human 1,319 3.31% Resources/lifeguards. pdf 5. http://tx−rockport.civicplus. 994 2.49% com/favicon.ico 6. http://tx−rockport.civicplus. com/common/ 690 1.73% GlobalJSFunctionsDetail.js 7. http://tx−rockport.civicplus. 622 1.56% com/support/MouseOverMenu.js 8. http://tx−rockport.civicplus. 319 0.80% com/index.asp?NID=119 9. http://tx−rockport.civicplus. 309 0.78% com/index.asp?nid=84 10. http://tx−rockport.civicplus. 295 0.74% com/index.asp?NID=58 11. 270 0.68%

Top Entry Files 149 http://tx−rockport.civicplus. com/index.asp?nid=118 12. http://tx−rockport.civicplus. 267 0.67% com/currentevents.asp 13. http://tx−rockport.civicplus. 211 0.53% com/images/pages/N1/style.css 14. http://tx−rockport.civicplus. 206 0.52% com/forms.asp?FID=41&submitted= yes 15. http://tx−rockport.civicplus. 206 0.52% com/common/autocomplete.js 16. http://tx−rockport.civicplus. 198 0.50% com/images/pages/N1/template. css 17. http://tx−rockport.civicplus. 195 0.49% com/images/pages/style.css 18. http://tx−rockport.civicplus. 189 0.47% com/forms.asp?fid=41 19. http://tx−rockport.civicplus. 166 0.42% com/common/layout/ MouseOverMenuFloatingStatic.js 20. http://tx−rockport.civicplus. 151 0.38% com/images/layout/design21/go. gif Subtotal 20,512 51.45% Other 19,356 48.55% Total 39,868 100.00%

Top Entry Files − Help Card

Files − Refers to the first file loaded to a visitor's browser. Contrast this with the first page loaded to a visitor's browser. The entry page for some visitors is not a formally defined page, so the information in this table and graph include all first hits regardless if the hit was on a formal page or not.

Visits − Number of visits by visitors whose first hit was the specified file. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Refers to the total numbers of visits.

−− Consider what catches the attention of visitors most quickly and effectively.

150 Top Entry Files Top Exit Pages

This report identifies the last page visitors viewed before they left your site.

Top Exit Pages

Pages Visits % 1. http:/ / tx−rockport. civicplus.com/ 7,705 25.55% index.asp 2. http:/ / tx−rockport. civicplus.com/ 1,242 4.12% index.asp?NID=117 3. http:/ / tx−rockport. civicplus.com/ 568 1.88% CurrentEvents.asp 4. http:/ / tx−rockport. civicplus.com/ 565 1.87% index.asp?NID=58 5. http:/ / tx−rockport. civicplus.com/ 438 1.45% DocumentView.asp?DID=13 6. http:/ / tx−rockport. civicplus.com/ 333 1.10% index.asp?NID=98 7. http:/ / tx−rockport. civicplus.com/ 329 1.09% index.asp?NID=119 8. http:/ / tx−rockport. civicplus.com/ 298 0.99% DocumentView.asp?DID= 620 9. http:/ / tx−rockport. civicplus.com/ 260 0.86% index.asp?NID=61 10. http:/ / tx−rockport. civicplus.com/ 253 0.84% index.asp?nid=118 11. 244 0.81%

Top Exit Pages 151 http:/ / tx−rockport. civicplus.com/ DocumentView.asp?DID= 609 12. http:/ / tx−rockport. civicplus.com/ 228 0.76% index.asp?nid=84 13. http:/ / tx−rockport. civicplus.com/ 210 0.70% forms.asp?fid=41 14. http:/ / tx−rockport. civicplus.com/ 208 0.69% forms.asp?FID=41& submitted=yes 15. http:/ / tx−rockport. civicplus.com/ 201 0.67% index.asp?NID=73 16. http:/ / tx−rockport. civicplus.com/ 146 0.48% DocumentView.asp?DID= 624 17. http:/ / tx−rockport. civicplus.com/ faq.asp 144 0.48% 18. http:/ / tx−rockport. civicplus.com/ 140 0.46% DocumentView.asp?DID= 288 19. http:/ / tx−rockport. civicplus.com/ 131 0.43% DocumentView.asp?DID= 627 20. http:/ / tx−rockport. civicplus.com/ 129 0.43% DocumentView.asp?DID= 716 Subtotal 13,772 45.67% Other 16,384 54.33% Total 30,156 100.00%

Top Exit Pages − Help Card

Exit Page − The last page viewed during a visit to your web site. If a visit consists only of hits to non−page files, that visit has no exit page. This can cause the total number of exit pages to be less than the total number of visits.

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visits − Number of visits where the specified page was the exit page. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times this page was the exit page compared with other exit pages.

−− You can use this information to determine your visitors' satisfaction with their visits. Visitors may have left this page because they found what they were looking for, lost interest, determined the content didn't apply to them, or for many other reasons. If your top exit page is your home page, this may be an indication that you are alienating a lot of first time visitors.

152 Top Exit Pages Top Exit Pages 153 154 Top Exit Pages Single Access Pages

This report identifies the pages on your web site that visitors open, then exit from, without viewing any other page.

Single Access Pages

Pages Visits % 1. http:/ / tx−rockport. civicplus.com/ 5,949 29.05% index.asp 2. http:/ / tx−rockport. civicplus.com/ 641 3.13% index.asp?NID=117 3. http:/ / tx−rockport. civicplus.com/ 212 1.04% CurrentEvents.asp 4. http:/ / tx−rockport. civicplus.com/ 196 0.96% index.asp?NID=58 5. http:/ / tx−rockport. civicplus.com/ 194 0.95% forms.asp?FID=41& submitted=yes 6. http:/ / tx−rockport. civicplus.com/ 193 0.94% index.asp?NID=119 7. http:/ / tx−rockport. civicplus.com/ 166 0.81% forms.asp?fid=41 8. http:/ / tx−rockport. civicplus.com/ 152 0.74% index.asp?nid=84 9. http:/ / tx−rockport. civicplus.com/ 139 0.68% index.asp?nid=118 10. http:/ / tx−rockport. civicplus.com/ faq.asp 95 0.46% 11. http:/ / tx−rockport. civicplus.com/ 86 0.42% index.asp?NID=98

Single Access Pages 155 12. http:/ / tx−rockport. civicplus.com/ 82 0.40% index.asp?NID=61 13. http:/ / tx−rockport. civicplus.com/ 81 0.40% CivicAlerts.asp 14. http:/ / tx−rockport. civicplus.com/ 77 0.38% index.asp?NID=73 15. http:/ / tx−rockport. civicplus.com/ 71 0.35% CivicAlerts.asp?AID=20 16. http:/ / tx−rockport. civicplus.com/ 70 0.34% CivicAlerts.asp?AID=19 17. http:/ / tx−rockport. civicplus.com/ 70 0.34% copyright.asp 18. http:/ / tx−rockport. civicplus.com/ 68 0.33% index.asp?NID=9 19. http:/ / tx−rockport. civicplus.com/ 66 0.32% accessibility.asp 20. http:/ / tx−rockport. civicplus.com/ 65 0.32% index.asp?NID=70 Subtotal 8,673 42.35% Other 11,804 57.65% Total 20,477 100.00%

Single Access Pages − Help Card

Single Access Page − A page on your web site that visitors open, then exit from, without viewing any other page. To qualify, the visit must be to a page with a valid document type. If the visit is to a document with a different type (such as a graphic or sound file), the file does not count as a single access page, and the visit is not included in the total. Such visits are often the result of other sites referencing a specific downloadable file or graphic on your site. In these cases, a visit may have a single hit to a non−document type file, and will not be counted in the percentage calculations.

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visits − Number of visits where the specified page was the exit page. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times this page was a single access page compared with other single access pages.

−− This information can be helpful when considering the design of the site with respect to the kind of visitors you attract. Consider how well these pages convey your message. Do they

156 Single Access Pages need improvement to extend visits, or is it possible that are you attracting the wrong visitors?

Single Access Pages 157 158 Single Access Pages Top Paths Through Site

This report tracks visitor activity beginning with their entry page into the site−−the first page they open−−then all subsequent pages during their visit. The default definition for a page in this context is defined as a document ending with the extension .htm, .html, or .asp. This definition can be changed by the system administrator.

Top Paths Through Site

Starting Page Paths from Start Visits % Global path 7,705 53.52% analysis 1. http://tx−rockport.civicplus. com/index.asp 322 2.24% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=117 286 1.99% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=58 212 1.47% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/currentevents.asp 161 1.12% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=98 105 0.73% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=117 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=13 90 0.63% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=98 3. http://tx−rockport.civicplus. com/index.asp 70 0.49% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=117 3. http://tx−rockport.civicplus. com/index.asp 52 0.36% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=61 49 0.34% 1. http://tx−rockport.civicplus. com/index.asp

Top Paths Through Site 159 2. http://tx−rockport.civicplus. com/index.asp?NID=117 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=13 4. http://tx−rockport.civicplus. com/index.asp 48 0.33% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=73 39 0.27% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=58 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=288 37 0.26% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/currentevents.asp 3. http://tx−rockport.civicplus. com/currentevents.asp?month=5&year=2008& lngCalendarID=0 32 0.22% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=58 3. http://tx−rockport.civicplus. com/index.asp 30 0.21% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=117 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=609 25 0.17% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/FAQ.ASP?QID=5 24 0.17% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=58 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=288 4. http://tx−rockport.civicplus. com/index.asp 17 0.12% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/index.asp?NID=58 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=721 17 0.12% 1. http://tx−rockport.civicplus. com/index.asp

160 Top Paths Through Site 2. http://tx−rockport.civicplus. com/index.asp?NID=58 3. http://tx−rockport.civicplus. com/DocumentView.asp?DID=534 16 0.11% 1. http://tx−rockport.civicplus. com/index.asp 2. http://tx−rockport.civicplus. com/CivicAlerts.asp?AID=24

Top Paths Through Site − Help Card

Path Through Site − The sequence of pages a visitor views, from the entry page to the exit page.

Paths From Start − With the exception of the starting page, this column lists the pages of the top paths taken through your site. The paths listed are limited to the paths configured for path analysis for this profile. These lists are grouped so that more than one row has the same starting page. To see the starting page for each of these lists, look in the Starting Page column and find the first entry up from the Paths from Start row.

Starting Page − The first page, or entry page, in the full path visitors take through your site.

Visits − Number of visits where the specified path was followed. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times that the specified path through your site was taken compared to all other listed paths through your site.

−− Use this information to evaluate the design of your web site. Where do your visitors go once they reach your site? Which pages are visited first? Do your visitors appear to be looking for pages that should be more accessible?

Top Paths Through Site 161 162 Top Paths Through Site Top Destination Paths Through Site

This report identifies the paths visitors most often follow when navigating to a specific page. The path ends at the destination page and shows the consecutive page views that led the visitor to this page. The number of pages tracked is configured in the Web Traffic Analysis Advanced Features dialog box.

No data for this section in the log data analyzed.

Top Destination Paths Through Site − Help Card

Destination Page − Your administrator selected this page for Path Analysis. This report tracks the click stream that brought each visitor to this page.

Paths to Destination − A list of pages in the order they were viewed to arrive at the specified destination page. The pages listed are limited to the paths configured for analysis in this profile. These lists are grouped so that more than one row has the same destination page. To see the destination page for each of these lists, look in the Destination Page column and find the first entry up from Paths to Destination.

Visits − Number of visits where the specified path was followed. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times that the specified path through your site was taken compared to all other listed paths through your site.

−− Use this information to determine what led visitors to the pages you defined. If you have an online store, you might want to know what led visitors to a particular department page or what they looked at before they went to the checkout page. You also may find that popular pages require too many "clicks" for visitors to reach, and you may want to make them more quickly accessible from the entry page.

Top Destination Paths Through Site 163 164 Top Destination Paths Through Site Top Content Paths

This report shows the most common paths of specified groups from the starting group.

No data for this section in the log data analyzed.

Top Content Paths − Help Card

Path Through Site − The sequence of content groups a visitor views, from the entry group to the exit group.

Starting Group − The first group, from which we begin to track visitors' paths through your site..

Paths From Start − With the exception of the starting group, this column lists the groups of the top paths taken through your site. The paths listed are limited to the paths configured for path analysis for this profile. These lists are grouped so that more than one row has the same starting group. To see the starting group for each of these lists, look in the Starting Group column and find the first entry up from the Paths from Start row.

Visits − Number of visits where the specified path was followed. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times that the specified path through your site was taken compared to all other listed paths through your site.

−− This information helps you to understand the direction of web traffic and may indicate where you can make improvements.

Top Content Paths 165 166 Top Content Paths Top Reverse Content Paths

This report shows the most common paths of specified groups to the destination group.

No data for this section in the log data analyzed.

Top Reverse Content Paths − Help Card

Path Through Site − The sequence of content groups a visitor views, from the entry group to the exit group.

Destination Group − The group to which we are tracking visitor's paths.

Paths to Destination − A list of groups in the order they were viewed to arrive at the specified destination group. The groups listed are limited to the paths configured for analysis in this profile. These lists are grouped so that more than one row has the same destination group. To see the destination group for each of these lists, look in the Destination Group column and find the first entry up from Paths to Destination.

Visits − Number of visits where the specified path was followed. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of times that the specified path through your site was taken compared to all other listed paths through your site.

−− This information helps you to understand the direction of web traffic and may indicate where you can make improvements.

Top Reverse Content Paths 167 168 Top Reverse Content Paths Technical Dashboard

This dashboard summarizes important information related to online technical activity.

Hit Summary

Successful Hits for Entire Site 791,292 Average Hits per Day 8,695 Home Page Hits 10

Technical Dashboard 169 Technical Statistics

Total Hits 791,580 100% Successful Hits 791,292 99.96% Failed Hits 288 0.04% Cached Hits 158,584 20.03%

170 Technical Dashboard Page Views Trend

This report helps you determine the bandwidth requirements of your web site by tracking page views over the course of the report period.

Page Views Trend

Time Interval Page Views % 04/01 30,380 19.30% 04/08 26,214 16.65% 04/15 16,404 10.42% 04/22 15,043 9.56% 04/29 18,016 11.44% 05/06 17,716 11.25% 05/13 30,366 19.29% 05/20 3,288 2.09% 05/27 0 0.00% 06/03 0 0.00% 06/10 0 0.00% 06/17 0 0.00% 06/24 0 0.00% Total 157,427 100.00%

Page Views Trend − Help Card

Page − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Page View − A hit to any file classified as a page. In order to view a web page with embedded images, for example, a browser must retrieve multiple files. The page and its embedded files counts as a single page view.

Page Views Trend 171 Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

% − Percentage of total page views that occurred during the specified time interval.

−− Periods of less activity can be considered good times for maintenance and content improvement.

172 Page Views Trend Hits Trend

This report helps you learn the bandwidth requirements of your site by tracking hits over the course of the report period.

Hits Trend

Time Interval Hits % 04/01 111,924 14.14% 04/08 110,588 13.98% 04/15 101,154 12.78% 04/22 97,642 12.34% 04/29 109,217 13.80% 05/06 115,841 14.64% 05/13 124,921 15.79% 05/20 20,005 2.53% 05/27 0 0.00% 06/03 0 0.00% 06/10 0 0.00% 06/17 0 0.00% 06/24 0 0.00% Total 791,292 100.00%

Hits Trend − Help Card

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Hits Trend 173 % − Percentage of hits that occurred during the specified time interval.

−− Periods of less activity can be considered good times for maintenance and content improvement.

174 Hits Trend Bandwidth: Kbytes Transferred Trend

This report helps you see the bandwidth requirements of your site by tracking kilobytes transferred over the course of the report period.

Bandwidth: Kbytes Transferred Trend

Time Interval Kbytes Transferred % 04/01 2,795,454 15.32% 04/08 2,667,169 14.61% 04/15 2,226,468 12.20% 04/22 1,904,904 10.44% 04/29 2,221,227 12.17% 05/06 2,277,757 12.48% 05/13 3,733,821 20.46% 05/20 425,820 2.33% 05/27 0 0.00% 06/03 0 0.00% 06/10 0 0.00% 06/17 0 0.00% 06/24 0 0.00% Total 18,252,617 100.00%

Bandwidth: Kbytes Transferred Trend − Help Card

Kbytes Transferred − Number of kilobytes of data transferred during the specified time interval.

Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

% − Percentage of total kilobytes of data transferred that were transferred during the

Bandwidth: Kbytes Transferred Trend 175 specified time interval.

−− Periods of less activity can be considered good times for maintenance and content improvement.

176 Bandwidth: Kbytes Transferred Trend Average Time to Serve Pages

This report displays the average amount of time (in milliseconds) it takes to serve pages. Note: Not all web servers log the information necessary to create this report.

Average Time to Serve Pages

Time Interval Total Time to Serve Pages Served Average Time to Serve 04/01 0 30,380 0 04/08 0 26,214 0 04/15 0 16,404 0 04/22 0 15,043 0 04/29 0 18,016 0 05/06 0 17,716 0 05/13 0 30,366 0 05/20 0 3,288 0 05/27 0 0 0 06/03 0 0 0 06/10 0 0 0 06/17 0 0 0 06/24 0 0 0 Total 0 157,427 0.0

Average Time to Serve Pages − Help Card

Pages − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Time Interval − A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Average Time to Serve Pages 177 Total Time to Serve − The total amount of time the server spent serving documents during the specified time interval.

Pages Served − Number of pages served to visitors during the specified time interval.

Average Time to Serve − Average amount of time (in milliseconds) it took to serve each document during the specified time interval. The time to serve spans from the time the server got a page request until it transmitted all the data. Note: Zero values in this column probably indicates that your web server is not logging Time to Serve information.

−− Consider increasing your available bandwidth if the times to serve spike at rates disproportionate to the number of documents served during the same time interval. If you see this problem and have enough bandwidth, your server power may be a factor.

178 Average Time to Serve Pages Server Cluster Load Balance

This report compares the performance of individual servers in a cluster.

No data for this section in the log data analyzed.

Server Cluster Load Balance − Help Card

Server Name − Name of the server whose load balance is being tracked.

Hits − Number of hits to the specified server during the report period. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Kbytes Transferred− Number of kilobytes of data transferred to visitors from the specified server.

% − Percentage of hits to your web site that went to the specified server.

−− This report should tell you if any of your servers are overworked or underworked.

Server Cluster Load Balance 179 180 Server Cluster Load Balance Errors Dashboard

This displays key graphs and tables that provide an overview of the Errors chapter. Click on the title of a graph or table to navigate to the corresponding page.

Technical Statistics

Total Hits 791,580 100% Successful Hits 791,292 99.96% Failed Hits 288 0.04% Cached Hits 158,584 20.03%

Errors Dashboard 181 182 Errors Dashboard Client Errors

This report identifies the error codes from the browsers accessing your server.

Client Errors

HTTP Status Codes Hits % 1. 403 Forbidden 160 73.39% 2. 406 Not Acceptable 58 26.61% Total 218 100.00%

Client Errors − Help Card

Client Errors − An error caused by a problem on your visitor's end of the web site connection. The server is not responsible for client errors.

Hits − Number of failed hits that returned this status code.

HTTP Status Codes − The status code for the specific error that occurred.

% − Percentage of total failed hits that returned this status code.

−− Use this page to determine what maintenance is necessary.

Client Errors 183 184 Client Errors File Not Found Errors

This report identifies files that returned "404 − Not Found" or "410 − Gone" errors from your server.

These errors did not occur in the log data during the requested reporting period.

File Not Found Errors − Help Card

Hits − Number of times a request for this file returned a "404 − Not Found" error or a "410 − Gone" error from your server.

Files − This column lists the file that could not be found and the URL of the referrer (if known).

% − Percentage of the total 404 and 410 errors that were for this file.

−− Check the links to all pages and files listed in this table. The files were either moved or they no longer exist, and the links are no longer successful.

File Not Found Errors 185 186 File Not Found Errors Server Errors

This report lists the errors which occurred on the server.

Server Errors

HTTP Status Codes Hits % 1. 500 Internal Error 69 98.57% 2. 501 Not Implemented 1 1.43% Total 70 100.00%

Server Errors − Help Card

Hits − Number of failed hits of the type specified in the "Pages" column. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

HTTP Status Codes − The status code for the specific error that occurred.

% − Percentage of failed hits that were of the specified type.

−− Use this page to determine what maintenance is necessary.

Server Errors 187 188 Server Errors Activity Dashboard

This displays key graphs and tables that provide an overview of the Activity chapter. Click on the title of a graph or table to navigate to the corresponding page.

Most Active Summary

Most Active Date May 19, 2008 Number of Hits on Most Active Date 31,586 Most Active Day of the Week Mon Most Active Hour of the Day 11:00−11:59

Activity on Weekdays Summary

Total Hits Weekdays 626,328 Total Visits Weekdays 30,029 Average Number of Visits per day on Weekdays 811 Average Number of Hits per day on Weekdays 16,927

Activity Dashboard 189 Least Active Summary

Least Active Date May 21, 2008 Number of Hits on Least Active Date 1,028 Least Active Day of the Week Sat Least Active Hour of the Day 04:00−04:59

Activity on Weekends Summary

Total Hits Weekend 164,964 Total Visits Weekend 9,839 Average Number of Visits per Weekend 1,405 Average Number of Hits per Weekend 23,566

190 Activity Dashboard Visits by Number of Pages Viewed

This report shows you how many times visitors viewed one page, how many viewed two pages, etc.

Visits by Number of Pages Viewed

Number of Pages Viewed Visits % Pages 0 9,720 24.38% Pages 1 20,477 51.35% Pages 2 3,119 7.82% Pages 3 1,664 4.17% Pages 4 1,204 3.02% Pages 5 801 2.01% Pages 6 568 1.42% Pages 7 415 1.04% Pages 8 315 0.79% Pages 9 260 0.65% Pages 10 225 0.56% Pages 11 169 0.42% Pages 12 139 0.35% Pages Subtotal 39,076 97.99% Pages Other 800 2.01% Total 39,876 100.00%

Visits by Number of Pages Viewed − Help Card

Number of Pages Viewed − The number of pages viewed during a visit. If the visitor viewed only non−page files such as a .gif or a .jpeg, the count of pages viewed is zero for that visit.

Visits − Number of visits by visitors who viewed the specified number of pages. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default

Visits by Number of Pages Viewed 191 idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits by people who viewed the specified number of pages.

−− You can use this information to quickly find out the number and percentages of viewers who read a given number of pages on your site. If most visitors only view a few pages, it may indicate that they cannot find the content they are looking for.

192 Visits by Number of Pages Viewed Visits by Day of the Week

This report shows the activity for each day of the week within the reporting period. Unsuccessful hits are not included.

Visits by Day of the Week

Day Visits % Sun 5,295 13.28% Mon 6,043 15.16% Tue 7,466 18.73% Wed 5,702 14.30% Thu 5,657 14.19% Fri 5,161 12.95% Sat 4,544 11.40% Total Weekend 9,839 24.68% Total Weekdays 30,029 75.32% Total 39,868 100.00%

Visits by Day of the Week − Help Card

Day − Specified day of the week being tracked.

Visits − Number of visits on the specified day of the week. If the report period is longer than one week, and there are, for example, two Mondays, the value represented includes the combined total of both Mondays. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total visits that occurred on the specified day of the week.

−− Number of visits on the specified day of the week. If the report period is longer than one

Visits by Day of the Week 193 week, and there are, for example, two Mondays, the value represented includes the combined total of both Mondays. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

194 Visits by Day of the Week Hits by Day of the Week

This report shows the activity for each day of the week within the reporting period. Unsuccessful hits are not included.

Hits by Day of the Week

Day Hits % Sun 87,897 11.11% Mon 146,891 18.56% Tue 144,057 18.21% Wed 127,927 16.17% Thu 108,045 13.65% Fri 99,408 12.56% Sat 77,067 9.74% Total Weekend 164,964 20.85% Total Weekdays 626,328 79.15% Total 791,292 100.00%

Hits by Day of the Week − Help Card

Day − Specified day of the week being tracked.

Hits − Number of hits on the specified day of the week. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

% − Percentage of total hits that occurred on the specified day of the week.

−− Days of less activity should be considered good days for maintenance and content improvement.

Hits by Day of the Week 195 196 Hits by Day of the Week Visits by Hour of the Day

This report shows activity for each hour of the day. It also shows the most and the least active hours of the day for the report period.

Visits by Hour of the Day

Hour Visits % 00:00 1,077 2.70% 01:00 987 2.48% 02:00 1,002 2.51% 03:00 1,190 2.98% 04:00 1,123 2.82% 05:00 1,197 3.00% 06:00 1,107 2.78% 07:00 1,436 3.60% 08:00 2,005 5.03% 09:00 2,199 5.52% 10:00 2,106 5.28% 11:00 2,169 5.44% 12:00 2,076 5.21% 13:00 2,107 5.28% 14:00 2,252 5.65% 15:00 2,387 5.99% 16:00 1,871 4.69% 17:00 1,952 4.90% 18:00 1,651 4.14% 19:00 1,578 3.96% 20:00 1,624 4.07% 21:00 1,835 4.60% 22:00 1,683 4.22% 23:00 1,254 3.15% Total Visits during Work Hours 19,172 48.09% (8:00am−5:00pm)

Visits by Hour of the Day 197 Total Visits during After Hours 20,696 51.91% (5:01pm−7:59am) Total 39,868 100.00%

Summary of Visits by Hour of the Day

Most Active Hour of the Day 15:00−15:59 Least Active Hour of the Day 01:00−01:59

Visits by Hour of the Day − Help Card

Hour − Specified hour of the day being tracked. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Least Active Hour of the Day − The specific hour of the day that had the fewest number of hits.

Most Active Hour of the Day − The specific hour of the day that had the largest number of visits.

Visits − Number of visits to your site during the specified hour. If there are several days in the report period, the value presented is the sum of all visits during that hour for all days. All times are referenced to the location of the system running the analysis. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of visits to your site that occurred during the specified hour.

−− This information can be used to determine which hour of the day is best for system maintenance.

198 Visits by Hour of the Day Hits by Hour of the Day

This report shows the most and the least active hour of the day for the report period. The second table breaks down activity for the given report period to show the average activity for each individual hour of the day. If there are several days in the report period, the value presented is the sum of all hits during that period of time for all days. All times are referenced to the location of the system running the analysis.

Hits by Hour of the Day

Hour Hits % 00:00 14,127 1.79% 01:00 10,499 1.33% 02:00 9,859 1.25% 03:00 9,818 1.24% 04:00 8,741 1.10% 05:00 10,762 1.36% 06:00 13,372 1.69% 07:00 24,350 3.08% 08:00 40,557 5.13% 09:00 50,643 6.40% 10:00 51,655 6.53% 11:00 55,880 7.06% 12:00 53,045 6.70% 13:00 55,849 7.06% 14:00 52,627 6.65% 15:00 50,949 6.44% 16:00 43,775 5.53% 17:00 36,739 4.64% 18:00 32,263 4.08% 19:00 34,181 4.32% 20:00 37,949 4.80% 21:00 38,397 4.85% 22:00 34,196 4.32% 23:00 21,059 2.66%

Hits by Hour of the Day 199 Total Hits during Work Hours 454,980 57.50% (8:00am−5:00pm) Total Hits during After Hours 336,312 42.50% (5:01pm−7:59am) Total 791,292 100.00%

Summary of Hits by Hour of the Day

Most Active Hour of the Day 11:00−11:59 Least Active Hour of the Day 04:00−04:59

Hits by Hour of the Day − Help Card

Hour − Specified hour of the day being tracked. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59.

Hits − Number of hits to your site during the specified hour. If there are several days in the report period, the value presented is the sum of all visits during that hour for all days. All times are referenced to the location of the system running the analysis. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Least Active Hour of the Day − The specific hour of the day that had the fewest number of hits.

Most Active Hour of the Day − The specific hour of the day that had the largest number of hits.

% − Percentage of hits to your site that occurred during the specified hour.

−− This information can be used to determine which hour of the day is best for system maintenance.

200 Hits by Hour of the Day Visit Duration by Visits

This report shows the number and percentages of visits over selected visit lengths.

Visit Duration by Visits

Visit Duration in Minutes Visits % 0−1 33,822 84.82% 1−2 1,513 3.79% 2−3 826 2.07% 3−4 542 1.36% 4−5 382 0.96% 5−6 289 0.72% 6−7 229 0.57% 7−8 233 0.58% 8−9 148 0.37% 9−10 152 0.38% 10−11 110 0.28% 11−12 96 0.24% 12−13 118 0.30% 13−14 92 0.23% 14−15 69 0.17% 15−16 59 0.15% 16−17 55 0.14% 17−18 55 0.14% 18−19 52 0.13% 19−20 48 0.12% Subtotal 38,890 97.53% Other 986 2.47% Total 39,876 100.00%

Visit Duration by Visits 201 Visit Duration by Visits − Help Card

Visit Duration (minutes) − The number of minutes your web site was viewed.

Visits − Number of visitors who viewed your page for the specified duration of time. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of visitors who viewed your page for the specified duration of time.

−− This information tells you how many visitors view your site for specific intervals of time.

202 Visit Duration by Visits Visit Duration by Page Views

This report shows the number and percentages of pages views over selected visit lengths.

Visit Duration by Page Views

Visit Duration in Minutes Views % 0−1 31,177 20.04% 1−2 7,142 4.59% 2−3 4,879 3.14% 3−4 3,439 2.21% 4−5 2,882 1.85% 5−6 2,355 1.51% 6−7 1,845 1.19% 7−8 1,925 1.24% 8−9 1,414 0.91% 9−10 1,404 0.90% 10−11 957 0.62% 11−12 1,038 0.67% 12−13 1,179 0.76% 13−14 640 0.41% 14−15 617 0.40% 15−16 517 0.33% 16−17 385 0.25% 17−18 416 0.27% 18−19 623 0.40% 19−20 338 0.22% Subtotal 65,172 41.88% Other 90,430 58.12% Total 155,602 100.00%

Visit Duration by Page Views 203 Visit Duration by Page Views − Help Card

Page − Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Any URL containing a question mark is considered a dynamic page.

Visit Duration (minutes) − The number of minutes your web site was viewed.

Views − A page view is A hit to any file classified as a page. Contrast page views with hits, which counts files of every type.

% − Percentage of visitors who viewed your page for the specified duration of time.

−− This information tells you how many visitors view your site for specific intervals of time.

204 Visit Duration by Page Views Browsers and Platforms Dashboard

This displays key graphs and tables that provide an overview of the Browsers and Platforms chapter. Click on the title of a graph or table to navigate to the corresponding page.

Browsers and Platforms Dashboard 205 206 Browsers and Platforms Dashboard Top Browsers

This report identifies the most popular browsers used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

Top Browsers

Browser Visits % Hits 1. Microsoft Internet Explorer 18,820 72.07% 620,498 2. msnbot/1.1 ( http://search.msn.com/msnbot.htm) 2,146 8.22% 3,116 3. Other Netscape Compatible 2,136 8.18% 5,756 4. Mozilla 1,714 6.56% 67,045 5. Java/1.5.0_06 343 1.31% 344 6. Opera 231 0.88% 1,425 7. Others 167 0.64% 702 8. msnbot−media/1.0 ( http://search.msn.com/msnbot.htm) 113 0.43% 1,660 9. Safari 83 0.32% 2,014 10. TimelyWeb/4.1 ( EldoS 37 0.14% 41 TimelyWeb 4.1 ) 11. Netscape 36 0.14% 664 12. Moozilla 20 0.08% 22 13. TimelyWeb 18 0.07% 923 14. NextGenSearchBot 1 (for information visit 16 0.06% 16 http://www.zoominfo.com/About/misc/NextGenSearchBot.aspx) 15. Wget/1.10.2 16 0.06% 32 16. Internet Explorer 6.0 15 0.06% 43

Top Browsers 207 17. LinkWalker/2.0 15 0.06% 262 18. Jakarta Commons−HttpClient/3.0.1 13 0.05% 13 19. libwww−perl/5.805 9 0.03% 12 20. Konqueror 7 0.03% 7 Subtotal 25,955 99.40% 704,595 Other 157 0.60% 2,062 Total 26,112 100.00% 706,657

Top Browsers − Help Card

Browser − A program used to locate and view web pages. These include Netscape, Microsoft Internet Explorer, Opera and others.

Hits − Number of hits from visitors using the specified browser. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Total − The total activity based on the sort column (hits or visits) where there was sufficient information to identify the browser. This number may be less than the total visits or hits overall.

Visits − The total visits where there was sufficient information to identify the browser. This number may be less than the total visits overall. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total for the sort column (hits or visits) by those using the specified browser.

−− Browser data can help you determine how to configure your site for optimal viewing.

Note: Any hits identified as originating from a spider (an automated program that searches the Internet) are not counted in this table. Also, if a browser does not identify itself in its request to the Web server, it will get counted on this page as an "Other."

208 Top Browsers Top Browsers by Version

This report lists the browser versions most common among your visitors.

Top Browsers by Version

Browser Version Visits % Hits 1. Microsoft Internet Explorer 7.0 10,078 38.60% 371,256 6.0 8,557 32.77% 248,424 7.0.6000.16643 59 0.23% 59 5.5 46 0.18% 127 5.0 16 0.06% 77 7.0.5730.11 15 0.06% 16 7.0.6000.16609 15 0.06% 15 4.01 9 0.03% 360 Version 6 0.02% 11 Unknown 5.12 5 0.02% 5 1. 2 0.01% 2 999.1 2 0.01% 42 5.01 2 0.01% 41 7.0.6000.16546 1 0.00% 8 5.22 1 0.00% 4 7.0.6001.18000 1 0.00% 1 5.00 1 0.00% 1 7.0.5730.13 1 0.00% 1 incompatible 1 0.00% 1 8.0 1 0.00% 46 4.0 1 0.00% 1 Other 0 0.00% 0 2. msnbot/1.1 ( http://search.msn.com/msnbot.htm) Version 2,146 8.22% 3,116 Unknown Other 0 0.00% 0 3. Other Netscape Compatible 2,136 8.18% 5,756

Top Browsers by Version 209 Version Unknown Other 0 0.00% 0 4. Mozilla 20080404 717 2.75% 27,458 20080311 313 1.20% 12,377 Version 282 1.08% 11,898 Unknown 20050920 60 0.23% 124 20080109 34 0.13% 1,154 20071127 32 0.12% 950 20060909 28 0.11% 4,246 20080201 20 0.08% 861 20070508 18 0.07% 704 20070308 16 0.06% 608 2008032620 15 0.06% 550 20070515 14 0.05% 725 20021112 11 0.04% 11 20041107 10 0.04% 383 20050915 10 0.04% 412 10 0.04% 116 20071008 9 0.03% 339 20070725 8 0.03% 320 20020924 7 0.03% 7 20070914 7 0.03% 288 20070219 5 0.02% 192 20070309 5 0.02% 192 20071025 4 0.02% 149 20060111 4 0.02% 91 20080325 4 0.02% 199 20080414 3 0.01% 75 20080313 3 0.01% 133 20080203 3 0.01% 126 20080219 3 0.01% 134 20061204 3 0.01% 112 20061010 3 0.01% 80 20070312 2 0.01% 86 20051111 2 0.01% 4 20050317 2 0.01% 2 2008040514 2 0.01% 2 20050922 2 0.01% 20 20050414 2 0.01% 108 20050716 2 0.01% 101

210 Top Browsers by Version 20070509 2 0.01% 56 20060728 2 0.01% 79 20060508 2 0.01% 44 20071128 2 0.01% 207 20071126 2 0.01% 81 20060124 2 0.01% 55 2008051206 2 0.01% 138 20070720 1 0.00% 55 20050225 1 0.00% 40 20050919 1 0.00% 59 20070718 1 0.00% 34 2008043010 1 0.00% 1 20070815 1 0.00% 47 20080326 1 0.00% 1 20070713 1 0.00% 88 20070820 1 0.00% 79 20061201 1 0.00% 38 20060328 1 0.00% 40 20071204 1 0.00% 40 20040913 1 0.00% 38 20061025 1 0.00% 40 20060214 1 0.00% 41 20071115 1 0.00% 44 20080206 1 0.00% 46 20060911 1 0.00% 33 20060313 1 0.00% 44 2008032619 1 0.00% 1 20080418 1 0.00% 79 20080514 1 0.00% 53 20080409 1 0.00% 60 20070810 1 0.00% 45 20050511 1 0.00% 2 Other 0 0.00% 0 5. Java/1.5.0_06 Version 343 1.31% 344 Unknown Other 0 0.00% 0 6. Opera 9.0 198 0.76% 209 9.25 11 0.04% 317 9.26 9 0.03% 300 9.01 2 0.01% 184 9.23 2 0.01% 133 8.51 2 0.01% 58

Top Browsers by Version 211 9.27 2 0.01% 114 9.24 1 0.00% 39 9.50 1 0.00% 3 8.65 1 0.00% 63 8.53 1 0.00% 1 8.50 1 0.00% 4 Other 0 0.00% 0 7. Others Version 167 0.64% 702 Unknown Other 0 0.00% 0 8. msnbot−media/1.0 ( http://search.msn.com/msnbot.htm) Version 113 0.43% 1,660 Unknown Other 0 0.00% 0 9. Safari 312.6 24 0.09% 871 419.3 20 0.08% 773 413 15 0.06% 105 YY/ADOBE 10 0.04% 19 YY 9 0.03% 64 312.6_ADOBE 2 0.01% 17 312 1 0.00% 42 417.9.2 1 0.00% 83 412.2 1 0.00% 40 Other 0 0.00% 0 10. TimelyWeb/4.1 ( EldoS Version 37 0.14% 41 TimelyWeb 4.1 ) Unknown Other 0 0.00% 0 11. Netscape 4.0 15 0.06% 57 7.2 8 0.03% 257 7.1 4 0.02% 84 8.1 4 0.02% 124 8.0.3.4 2 0.01% 72 8.0.4 1 0.00% 8 8.0.1 1 0.00% 54 4.78 1 0.00% 8 Other 0 0.00% 0 12. Moozilla Version 20 0.08% 22 Unknown Other 0 0.00% 0 13. TimelyWeb Version 18 0.07% 923 Unknown Other 0 0.00% 0 14. NextGenSearchBot 1 (for information visit Version 16 0.06% 16 http://www.zoominfo.com/About/misc/NextGenSearchBot.aspx) Unknown

212 Top Browsers by Version Other 0 0.00% 0 15. Wget/1.10.2 Version 16 0.06% 32 Unknown Other 0 0.00% 0 16. Internet Explorer 6.0 Version 15 0.06% 43 Unknown Other 0 0.00% 0 17. LinkWalker/2.0 Version 15 0.06% 262 Unknown Other 0 0.00% 0 18. Jakarta Commons−HttpClient/3.0.1 Version 13 0.05% 13 Unknown Other 0 0.00% 0 19. libwww−perl/5.805 Version 9 0.03% 12 Unknown Other 0 0.00% 0 20. Konqueror 3.1−RC3 2 0.01% 2 3.1−RC1 1 0.00% 1 3.0−RC6 1 0.00% 1 3.0−RC5 1 0.00% 1 3.1−RC2 1 0.00% 1 3.0−RC1 1 0.00% 1 Other 0 0.00% 0 Subtotal 25,955 99.40% 704,595 Other 157 0.60% 2,062 Total 26,112 100.00% 706,657

Top Browsers by Version − Help Card

Browser − A program used to locate and view web pages. These include Netscape, Microsoft Internet Explorer, Opera and others.

Visits − Number of visits to this page. A visit is a series of actions that begins when a visitor views the first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of the total visits in which the visitor viewed this page at least once.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

−−

Top Browsers by Version 213 This information can help you decide which technology to implement on your site. You can determine whether the majority of your visitors are ready to benefit from the latest technologies (DHTML, Flash, etc.) available with the most recent versions of the main browsers.

214 Top Browsers by Version Top Spiders

This report identifies robots, spiders, crawlers and search services visiting your site. The spiders shown in this report are based on a configured list in the product code. If your site uses JavaScript tagging to monitor traffic (for example, WebTrends SmartSource Data Collector), only spiders that use JavaScript will appear in this report.

Top Spiders

Spider Visits % Hits 1. Mozilla/5.0 (compatible; Yahoo! Slurp; 10,346 75.21% 11,276 http://help.yahoo.com/help/us/ysearch/slurp) 2. Baiduspider ( http: 1,483 10.78% 1,563 3. Mozilla/5.0 (compatible; Yahoo! Slurp/3.0; 722 5.25% 8,583 http://help.yahoo.com/help/us/ysearch/slurp) 4. Gigabot 543 3.95% 1,312 5. Mozilla/5.0 (compatible; Googlebot/2.1; 161 1.17% 60,494 http://www.google.com/bot.html) 6. Mozilla/5.0 (Twiceler−0.9 136 0.99% 277 http://www.cuill.com/twiceler/robot.html) 7. Mozilla/5.0 (compatible; YodaoBot/1.0; 88 0.64% 88 http://www.yodao.com/help/webmaster/spider/; ) 8. WebAlta Crawler 44 0.32% 319 9. Googlebot−Image 34 0.25% 35 10. Sosospider ( http: 28 0.20% 174 11. Yeti 22 0.16% 48 12. Mozilla/5.0 (compatible; discobot/1.0; 22 0.16% 33 http://discoveryengine.com/discobot.html)

Top Spiders 215 13. Googlebot 19 0.14% 43 14. Mozilla/4.0 (compatible; BOTW Spider; 14 0.10% 14 http://botw.org) 15. Mozilla/5.0 (compatible; Exabot/3.0; 12 0.09% 12 http://www.exabot.com/go/robot) 16. Mozilla/5.0 (compatible; Yahoo! Slurp China; 11 0.08% 11 http://misc.yahoo.com.cn/help.html) 17. Speedy Spider (http: 10 0.07% 23 18. BaiduImagespider ( http: 8 0.06% 10 19. Mozilla/4.0 (compatible; MSIE 4.01; Windows NT; MS 7 0.05% 130 Search 5.0 Robot) 20. Mozilla/5.0 (compatible; Exabot−Images/3.0; 6 0.04% 6 http://www.exabot.com/go/robot) Subtotal 13,716 99.71% 84,451 Other 40 0.29% 184 Total 13,756 100.00% 84,635

Top Spiders − Help Card

Hits − Number of times the specified spider hit your site. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Spider − An automated program which searches the Internet.

Visits − Number of times the specified spider visited your site. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of total spider visits or hits by the specified spider.

−− This information is important for a Webmaster trying to block spiders that tax the server. It also tells you what kind of automated attention you have attracted to your site.

216 Top Spiders Top Platforms

This report identifies the operating systems most used by the visitors to the site. This information will only be displayed if your server is logging the browser/platform information.

Top Platforms

Platform Visits % Views 1. Windows XP 16,021 61.35% 537,335 2. Others 5,455 20.89% 17,137 3. Windows 2000 1,722 6.59% 83,158 4. Windows NT 1,706 6.53% 36,017 5. Windows 2003 464 1.78% 7,490 6. Macintosh 261 1.00% 10,868 7. Macintosh PowerPC 219 0.84% 7,514 8. Linux 114 0.44% 2,825 9. Windows 98 95 0.36% 3,119 10. Windows ME 35 0.13% 1,034 11. FreeBSD 10 0.04% 116 12. Windows Win32s 6 0.02% 6 13. SunOS 4 0.02% 38 Total 26,112 100.00% 706,657

Top Platforms 217 Top Platforms − Help Card

Hits − Number of hits by visitors using the specified platform. Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Platform − The specified platform being analyzed. The operating system used by the visitor to your site.

Total − The total hits or visits that were not identified as from a spider. This number may be less than the total overall.

Visits − Number of visits by visitors using the specified platform. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of hits or visits by those using the specified platform.

−− This information is useful when determining what content to include on your web site.

218 Top Platforms Wireless Dashboard

This dashboard summarizes important information related to wireless activity.

Wireless Dashboard 219 220 Wireless Dashboard Top WAP Devices

This report identifies the WAP (Wireless Application Protocol) devices most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top WAP Devices − Help Card

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Device − A WAP device whose name and attributes are recognized by Reporting Center.

Total for Non−WAP &Unrecognized Devices − Includes the total number of hits or visits from unrecognized devices, and from the total number from devices that are known not to be WAP devices, such as Palm devices or PCs. Reporting Center does not look for a WAP device in the log file if a non−WAP or unrecognized browser is detected; therefore, also included in this row is the total number of hits or visits from devices with non−WAP or unrecognized browsers.

Unrecognized Device − A WAP device whose name and attributes are not recognized by Reporting Center. Unrecognized devices most likely are newer or less widely−used than recognized devices.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of hits or visits by visitors who used the specified WAP device.

−− Use this page to determine which WAP (Wireless Application Protocol) devices are most commonly used by visitors to your site. Reporting Center maintains a database of device names and version numbers with known attributes, such as screen size and regional availability, that is used to generate data on other report pages. Therefore, it may be useful to contrast this page with the "Top WAP Screen Sizes," "Top WAP Screen Resolutions," and "Top WAP Regional Device Availability" pages.

Top WAP Devices 221 NOTE: On occasion, a visitor may simulate a WAP device or browser with software, and the simulated device or browser may be counted in the total.

Also note that unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

222 Top WAP Devices Top WAP Browsers

This report identifies the WAP (Wireless Application Protocol) browsers most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP Browsers

Browser Device Visits % Hits 1. Nokia WAP Browser Unknown Wireless 1 100.00% 1 Device Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for Non−WAP &Unrecognized Browsers 0 0.00% 0 Total 1 100.00% 1

Top WAP Browsers 223 Top WAP Browsers − Help Card

Browser − A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs.

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Browser − A WAP browser whose name and attributes are recognized by Reporting Center.

Total for Non−WAP &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with WAP devices, such as Netscape or Microsoft Internet Explorer.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Unrecognized Browser − A WAP browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

% − Percentage of hits or visits by visitors who used the specified browser and device.

−− Use this page to determine which WAP (Wireless Application Protocol) browsers are most commonly used by visitors to your site. Reporting Center maintains a database of browser names and version numbers with known attributes (such as markup and script language support, graphic image support, and WTLS support) that is used to generate data on other report pages. Therefore, it may be useful to contrast this page with the "Top WAP Image Support," "Top WAP Markup Languages," "Top WAP Script Support," "Top WAP Script Versions," and "Top WAP WTLS Support" pages.

NOTE: On occasion, a visitor may simulate a WAP device or browser with software, and the simulated device or browser may be counted in the total.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

224 Top WAP Browsers Top WAP Screen Sizes

This report identifies the most commonly available screen sizes or content area sizes, described by the number of character rows and columns, on the WAP (Wireless Application Protocol) devices used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top WAP Screen Sizes − Help Card

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Device − A WAP device whose name and attributes are recognized by Reporting Center.

Screen Size − The number of character rows and columns of the display content area or screen size on a visitor's WAP device. Content area is shown, if it was logged. Screen size is shown in cases where the screen size was logged but the content area was not.

Total for Non−WAP &Unrecognized Devices − Includes the total number of hits or visits from unrecognized devices, and from the total number from devices that are known not to be WAP devices, such as Palm devices or PCs. Reporting Center does not look for a WAP device in the log file if a non−WAP or unrecognized browser is detected; therefore, also included in this row is the total number of hits or visits from devices with non−WAP or unrecognized browsers.

Unrecognized Device − A WAP device whose name and attributes are not recognized by Reporting Center. Unrecognized devices most likely are newer or less widely−used than recognized devices.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − The percentage of hits or visits by visitors who used a WAP device with the specified screen size and device.

−−

Top WAP Screen Sizes 225 Use this page to determine how much text can simultaneously fit on the screens of the WAP (Wireless Application Protocol) devices used by the most typical visitors to your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

226 Top WAP Screen Sizes Top WAP Resolutions

This report identifies the most commonly available screen resolutions, described by the number of pixel rows and columns, on the WAP (Wireless Application Protocol) devices used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top WAP Resolutions − Help Card

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Device − A WAP device whose name and attributes are recognized by Reporting Center.

Resolution − The number of pixel rows and columns of the display screen on a visitor's WAP device. If Reporting Center recognizes the WAP device, but does not know the screen resolution, the report states "Resolution Unknown" for the device. Some WAP devices have no graphics capabilities, and the resolution is based only on the number of text characters that can fit on the screen. For these devices, the report states "Based on Characters Only."

Total for Non−WAP &Unrecognized Devices − Includes the total number of hits or visits from unrecognized devices, and from the total number from devices that are known not to be WAP devices, such as Palm devices or PCs. Reporting Center does not look for a WAP device in the log file if a non−WAP or unrecognized browser is detected; therefore, also included in this row is the total number of hits or visits from devices with non−WAP or unrecognized browsers.

Unrecognized Device − A WAP device whose name and attributes are not recognized by Reporting Center. Unrecognized devices most likely are newer or less widely−used than recognized devices.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − The percentage of hits or visits by visitors who used a WAP device with the specified screen resolution and device.

Top WAP Resolutions 227 −− Use this page to determine the amount of space available for graphics on the screens of the WAP (Wireless Application Protocol) devices used by the most typical visitors to your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

228 Top WAP Resolutions Top WAP Carriers

This report identifies the WAP (Wireless Application Protocol) carriers most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP Carriers

Carriers Device Visits % Hits 1. cr07.wap.search.mud.yahoo.com Unknown 1 100.00% 1 Wireless Device Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for Non−WAP &Unrecognized 0 0.00% 0 Browsers Total 1 100.00% 1

Top WAP Carriers 229 Top WAP Carriers − Help Card

Carrier − The name or IP address of a WAP carrier used by visitors to your site. A WAP Carrier is also known as a gateway server, which acts as an intermediary and relays server requests from visitors to your site. DNS resolution must be configured before a WAP carrier's IP addresses can be converted to an actual name, but there may still be some IP addresses that are not converted.

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − The percentage of hits or visits by visitors who used the specified WAP carrier and device.

−− Use this page to determine the most common WAP carriers used by visitors to your site. You can use any information you have about the most popular WAP carriers and their customers to increase your knowledge about your site's visitors.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

230 Top WAP Carriers Top WAP Image Support

This report identifies what sort of graphic image support is available on the WAP (Wireless Application Protocol) devices most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top WAP Image Support − Help Card

Device − A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Image Support − Refers to whether or not a visitor's WAP device supported graphic images, and if so, what sort of support was available. "Yes" means full image support was available. "Icons Only" means icon graphic support was available, but picture graphic and animation support were not. "No" means no image support was available.

Recognized Device − A WAP device whose name and attributes are recognized by Reporting Center.

Total for Non−WAP &Unrecognized Devices − Includes the total number of hits or visits from unrecognized devices, and from the total number from devices that are known not to be WAP devices, such as Palm devices or PCs. Reporting Center does not look for a WAP device in the log file if a non−WAP or unrecognized browser is detected; therefore, also included in this row is the total number of hits or visits from devices with non−WAP or unrecognized browsers.

Unrecognized Device − A WAP device whose name and attributes are not recognized by Reporting Center. Unrecognized devices most likely are newer or less widely−used than recognized devices.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − The percentage of hits or visits by visitors with the specified image support and device.

−−

Top WAP Image Support 231 Use this page to determine what kind of graphics support is available for the typical visitors to your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

232 Top WAP Image Support Top WAP Markup Languages

This report identifies the most advanced markup languages supported by the WAP (Wireless Application Protocol) browsers most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP Markup Languages

Markup Browser Visits % Hits Language 1. WML 1.1 Nokia 1 100.00% 1 WAP Browser Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for Non−WAP 0 0.00% 0 &Unrecognized Browsers Total 1 100.00% 1

Top WAP Markup Languages 233 Top WAP Markup Languages − Help Card

Browser − A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Markup Language − The programming language used to write WAP pages, or decks. HDML was the first generation of WAP markup languages, and WML is newer and more advanced. This table column refers to the most advanced markup language support available on the browser specified in the same row. It is safe to assume that the browser supports all markup languages and versions prior those specified.

Recognized Browser − A WAP browser whose name and attributes are recognized by Reporting Center.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Total for Non−WAP &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with WAP devices, such as Netscape or Microsoft Internet Explorer.

Unrecognized Browser − A WAP browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

% − The percentage of hits or visits by visitors whose WAP device offered the highest level of support to the specified markup language, and whose WAP device used the specified browser.

−− Use this page to determine the best markup language to use for the creation of content on your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

234 Top WAP Markup Languages Top WAP Script Support

This report identifies whether or not script support is provided by the WAP (Wireless Application Protocol) browsers most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP Script Support

Script Browser Visits % Hits Support 1. Yes Nokia 1 100.00% 1 WAP Browser Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for 0 0.00% 0 Non−WAP &Unrecognized Browsers Total 1 100.00% 1

Top WAP Script Support 235 Top WAP Script Support − Help Card

Browser − A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Browser − A WAP browser whose name and attributes are recognized by Reporting Center.

Script − A simple programming language used to execute specific or limited tasks. Scripts are often used for pages on the Internet to serve dynamic content and to tailor pages for individual visitors.

Script Support − Refers to whether or not a visitor's WAP browser supported programming scripts.

Total for Non−WAP &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with WAP devices, such as Netscape or Microsoft Internet Explorer.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Unrecognized Browser − A WAP browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

% − The percentage of hits or visits by visitors whose WAP device used the specified browser and had the specified script support.

−− Use this page to determine whether the typical visitors to your site have WAP (Wireless Application Protocol) devices that support scripting. You may want to compare this page with the "Top Script Versions" pages.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

236 Top WAP Script Support Top WAP Script Versions

This report identifies the most advanced script languages and versions supported by the WAP (Wireless Application Protocol) browsers most commonly used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP Script Versions

Script Browser Visits % Hits Version 1. WMLScript Nokia 1 100.00% 1 1.1 WAP Browser Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for Non−WAP 0 0.00% 0 &Unrecognized Browsers Total 1 100.00% 1

Top WAP Script Versions 237 Top WAP Script Versions − Help Card

Browser − A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Browser − A WAP browser whose name and attributes are recognized by Reporting Center.

Script − A simple programming language used to execute specific or limited tasks. Scripts are often used for pages on the Internet to serve dynamic content and to tailor pages for individual visitors.

Script Version − Name and version number of the most advanced scripting language supported by the browser of visitors to your site. It is safe to assume that the browser supports all script versions prior those specified.

Total for Non−WAP &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with WAP devices, such as Netscape or Microsoft Internet Explorer.

Unrecognized Browser − A WAP browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − The percentage of visits or hits by visitors whose WAP device offered the highest level of support to the specified script version, and whose WAP device used the specified browser.

−− Use this page to determine the best scripting language to use for the creation of content on your site. You may want to compare this page with the "Top Script Support" pages.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

238 Top WAP Script Versions Top WAP WTLS Support

This report identifies whether or not WTLS support is provided by the WAP (Wireless Application Protocol) browsers most commonly used by visitors to your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top WAP WTLS Support

WTLS Browser Visits % Hits Support 1. Yes Nokia 1 100.00% 1 WAP Browser Other 0 0.00% 0 Total for 1 100.00% 1 Recognized WAP Browsers Total for 0 0.00% 0 Non−WAP &Unrecognized Browsers Total 1 100.00% 1

Top WAP WTLS Support 239 Top WAP WTLS Support − Help Card

Browser − A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Recognized Browser − A WAP browser whose name and attributes are recognized by Reporting Center.

Total for Non−WAP &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with WAP devices, such as Netscape or Microsoft Internet Explorer.

Unrecognized Browser − A WAP browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

Visits − A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

WTLS − Acronym for Wireless Transport Layer Security protocol, which is the security layer endorsed by the WAP Forum (www.wapforum.org). Its primary goal is to provide privacy, data integrity, and authentication for WAP applications.

WTLS Support − Refers to whether or not a visitor's WAP browser supported the WTLS protocol.

% − The percentage of visits or hits by visitors whose WAP device used the specified browser and had the specified WTLS support.

−− Use this page to determine how many of your visitors can benefit if WTLS security is implemented on your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because WAP devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

240 Top WAP WTLS Support Top Palm Devices

This report identifies the palm devices most used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because PALM devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top Palm Devices − Help Card

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Device − A portable personal computer small enough to fit in the palm of a person's hand. Reporting Center reports only include Palm devices if the log files shows the device used a Palm browser.

Recognized Device − A WAP device whose name and attributes are recognized by Reporting Center.

Total for Non−WAP &Unrecognized Devices − Includes the total number of hits or visits from unrecognized devices, and from the total number from devices that are known not to be WAP devices, such as Palm devices or PCs. Reporting Center does not look for a WAP device in the log file if a non−WAP or unrecognized browser is detected; therefore, also included in this row is the total number of hits or visits from devices with non−WAP or unrecognized browsers.

Unrecognized Device − A WAP device whose name and attributes are not recognized by Reporting Center. Unrecognized devices most likely are newer or less widely−used than recognized devices.

Visits − Number of visits by visitors with the specified Palm device. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

% − Percentage of visitors using a Palm device who used this specific Palm device.

−− Use this page to further understand what kind of visitors are attracted to your site.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because PALM devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

Top Palm Devices 241 242 Top Palm Devices Top Palm Browsers

This report identifies the most popular Palm browsers used by visitors to your site. This information will only be displayed if your server is logging the browser/platform information.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because PALM devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file will reflect visits by gateway servers, rather than individual visitors.

No data for this section in the log data analyzed.

Top Palm Browsers − Help Card

Browser − A program used on a Palm device to display site content, similar to Netscape or Internet Explorer on PCs.

Device − A portable personal computer small enough to fit in the palm of a person's hand. Reporting Center reports only include Palm devices if the log files shows the device used a Palm browser.

Hits − Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed.

Visits − Number of visits by visitors with the specified browser. A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator.

Recognized Browser − A Palm browser whose name and attributes are recognized by Reporting Center.

Total for Non−Palm &Unrecognized Browsers − Includes the total number of hits or visits from unrecognized browsers, and also the total number from browsers not associated with Palm devices, such as Netscape or Microsoft Internet Explorer.

Unrecognized Browser − A Palm browser whose name and attributes are not recognized by Reporting Center. Unrecognized browsers most likely are newer or less widely−used than recognized browsers.

% − Percentage of visitors who used this browser.

−− Use this page to determine which browser or browsers you should tailor your site for when you create page content.

NOTE: Unless the Reporting Center system administrator has configured the profile to track unique visitor IDs, visit counts can be inaccurate. This is because PALM devices connect to the Internet through a gateway server; therefore, the number of visits counted in the log file

Top Palm Browsers 243 will reflect visits by gateway servers, rather than individual visitors.

244 Top Palm Browsers Glossary

The following terms are used in Reporting Center reports, and some are used throughout the World Wide Web in general.

Glossary

Active The Active Campaign is one that a visitor has seen or received that has not reached the Campaign end of its duration. Active The Active Campaign is one that a visitor has seen or received that has not reached the Campaigns end of its duration. Ad A graphic or banner which takes a visitor to another web site when clicked. Ad Click A click on an advertisement which takes a visitor to another web site. Ad View Occurs when an ad is displayed to a visitor. Once visitors have viewed an ad, they can click on it (see Ad Click). There may be more than one ad on an ad view. Authenticated A unique visitor tracked by user name and password rather than by IP address. You Username may find more authenticated user names than total visitors because several persons may be using the same IP address. Since many ISPs dynamically assign IP addresses, and since multiple visitors may use a single IP address, authentication is a much more accurate way to identify visitors. Authentication Technique that limits access to Internet or intranet resources to visitors who identify themselves by entering a user name and password. Avg. Frequency This measure is the average number of times these visitors have visited your site over their lifetime. Avg. Latency This measure is the average number of days between visits for visitors over their lifetime. Note: A zero latency means the average time between visits is less than 24 hours. Avg. Lifetime The average lifetime value is the average of the sum of all order values. Value Avg. Most The average most recent purchase amount for this group of visitors. Recent Purchase Amt. Avg. Recency The number of days since the last visit is averaged for each visit in the reporting timeframe. Note: A zero recency means you have visited within the last 24 hours, or that the average value is less than one day. Bandwidth Measure of the traffic on a site. Bandwidth is expressed as the amount of data transferred in a specified unit of time. Browser A program used to locate and view web pages. These include Netscape, Mosaic, Microsoft Internet Explorer, and others. Campaign The total order value associated to the campaign. Lifetime Value Click Through Percentage of visitors who viewed an ad and also clicked on it. This is a good Rate indication of an ad's effectiveness. Client A computer that accesses resources provided by another computer, called a server. Client Errors An error occurring due to an invalid request by the visitor's browser. Client errors are in the 400−range. See the "Status Code" glossary entry for more information.

Glossary 245 Company The database installed and used by Reporting Center to look up the company name, Database city, state, and country corresponding to a specific domain name. Cookies Files containing information about web site visitors. This information can include the visitor's user name, preferences, etc. The information is provided by visitors during their first visit to a web site. The server records this information in a text file and stores it on the visitor's hard drive. At the beginning of later visits, the server looks for a cookie and configures itself based on the information provided. Days Since First The number of days since the first purchase since these visitors have been tracked. Purchase Days Since Most The number of days since the last purchase for the campaign. Recent Purchase Destination Page A page chosen by the system administrator for Path Analysis. The Path Analysis pages track which clicks brought each visitor to the selected Destination Page. Domain Name The text name corresponding to the IP address of a computer on the Internet. For example, www.webtrends.com is a domain name. Domain Name The process of converting an IP address into a text name (for example, Lookup 204.245.240.194 is converted to www.webtrends.com). Entry File The first file requested by a visitor during a visit to your web site. Entry Page The first page viewed during a visit to your web site. If a visit consists only of hits to non−page files, that visit has no entry page. This can cause the total number of entry pages to be less than the total number of visits. Exit Page The last page viewed during a visit to your web site. If a visit consists only of hits to non−page files, that visit has no exit page. This can cause the total number of exit pages to be less than the total number of visits. FTP File Transfer Protocol. It is a standard method of sending files from one computer to another over the Internet. File Type Identifies types of files by their file extension. For example, a file named graphic.gif is identified as type "gif." Filters A means of narrowing the scope of a report by specifying ranges or types of data to include or exclude. First Campaign The First Campaign is the one that originally drove a visitor to your site. First Campaign The lifetime value is the sum of all order values. Lifetime Value First Campaign User−defined category shown for the first campaign for a visitor. Examples include Type online banner ads, e−marketing newsletters, and direct mail campaigns. Frequency Frequency is the number of times this visitor has visited your site since this visitor has been tracked. GIF Graphics Interchange Format. It is a graphics file format commonly used in HTML documents. Geography Geography indicates the world region, country, state/province, and city. HTML Hypertext Markup Language. It is the programming language for static web pages. It usually includes hypertext links between related objects and documents. HTTP Hypertext Transfer Protocol. It is a standard method of transferring data between a Web server and a Web browser. Hit Each file requested by a visitor registers as a hit. There can be several hits on each page. While the volume of hits reflects the amount of server traffic, it is not an accurate reflection of the number of pages viewed. Home Page The main or introductory page of a web site. The home page provides visitors with an

246 Glossary overview and links to the rest of the site. It often contains or links to a Table of Contents. Home Page URL The URL for the home page of the site analyzed in the report. IP Address Internet Protocol Address. It is a series of four one− to three−digit numbers separated by periods. It is used to identify a computer connected to the Internet. For example, 212.6.125.76 is an IP address. JPEG Joint Photographic Expert Group. It is a compressed graphics format common on the Internet. Latency This measure is the average number of days between visits for visitors over their lifetime. Note: A zero latency means the average time between visits is less than 24 hours. Lifetime Value This is the maximum value for all orders for this period. Log File A file created by a Web or proxy server which contains information about the activity of the server. Most Recent The Most Recent Camapaign is the last one that a visitor has seen or received that has Campaign not reached the end of its duration. New Users Visitors who didn't have a cookie on their first visit, but had one during later visits. No Referrer Indicates visits to your web site that did not originate from any other site. For example, any visitor who types the URL of your site directly into their browser window fits into this category. Order Count This measure reflects the number of orders from completed purchases. Order Value This measure reflects the monetary amount generated from completed purchases. Other In tables showing a variable−length list of items, the number of items may exceed the number that can be viewed at one time. The values for the items not currently shown are added together and shown in the row named "Other." Page Any document, dynamic page, or form. Different types of profiles have different default settings for which file extensions qualify a file as a page. These settings can be changed by the Reporting Center system administrator. Page View A hit to any file classified as a page. Contrast the value for "page views" with the value for "hits," which includes hits to files of every type. Palm Browser A program used on a Palm device to display site content, similar to Netscape or Internet Explorer on PCs. Palm Device A portable personal computer small enough to fit in the palm of a person's hand. Reporting Center reports only include Palm devices if the log files shows the device used a Palm browser. Path Through The sequence of pages a visitor views, from the entry page to the exit page and all Site pages in between. Paths from Start The sequence of pages a visitor views, excluding the entry page. Paths to The sequence of pages a visitor views before arriving at a selected Destination Page. Destination Platform Refers to the operating system, such as Linux or Windows 98. Protocol An established method of exchanging data over the Internet. Purchase Analysis of the conversion process through a four−step purchase process. Conversion Funnel Purchase Count The total number of purchase transactions (not units ordered) for this visitor since the visitor has been tracked. Recency This measure is the number of days since the most recent visit for a visitor.

Glossary 247 Referrer URL of a web page that refers visitors to your site. Report Period The dates covered in the report. You may select a report period of any day, week, month, quarter, or year within the data provided by the log analysis. Returning Visitors who already had a cookie from your site before they visited. Visitors Scenario The name of the step in the defined scenario. The step marks progress on the path that Analysis Step is being monitored. Script A simple programming language used to execute specific or limited tasks. Scripts are often used for pages on the Internet to serve dynamic content and to tailor pages for individual visitors. Search A keyword is a single word from within a search phrase. In the phrase "cordless Keywords phone" the individual keywords are "cordless" and "phone". Search Phrase The search phrase a visitor used to find your site. Server A computer that hosts information available to anyone accessing the Internet or an internal intranet. Server Error An error occurring on the server. Web server errors have codes in the 500 range. Single Access A page on your web site that visitors open, then exit from, without viewing any other Page page. To qualify, the visit must be to a page with a valid document type. If the visit is to a document with a different type (such as a graphic or sound file), the file does not count as a single access page, and the visit is not included in the total. Such visits are often the result of other sites referencing a specific downloadable file or graphic on your site. In these cases, a visit may have a single hit to a non−document type file, and will not be counted in the percentage calculations. Spider An automated program which searches the internet. Status Code The HTTP status code of a file request specifies whether the transfer was successful or not, and why. These codes are defined in RFC 2616, section 6.1.1.

"Success" codes:

100 = Success: Continue 101 = Success: Switching Protocols 200 = Success: OK 201 = Success: Created 202 = Success: Accepted 203 = Success: Non−Authoritative Information 204 = Success: No Content 205 = Success: Reset Content 206 = Success: Partial Content 300 = Success: Multiple Choices 301 = Success: Moved Permanently 302 = Success: Found 303 = Success: See Other 304 = Success: Not Modified 305 = Success : Use Proxy 307 = Success : Temporary Redirect

"Failed" codes:

400 = Failed: Bad Request 401 = Failed: Unauthorized 402 = Failed: Payment Required 403 = Failed: Forbidden

248 Glossary 404 = Failed: Not Found 405 = Failed: Method Not Allowed 406 = Failed: Not Acceptable 407 = Failed: Proxy Authentication Required 408 = Failed: Request Time−out 409 = Failed: Conflict 410 = Failed: Gone 411 = Failed: Length Required 412 = Failed: Precondition Failed 413 = Failed: Request Entity Too Large 414 = Failed: Request−URI Too Large 415 = Failed: Unsupported Media Type 416 = Failed: Requested range not satisfiable 417 = Failed: Expectation Failed 500 = Failed: Internal Server Error 501 = Failed: Not Implemented 502 = Failed: Bad Gateway 503 = Failed: Service Unavailable 504 = Failed: Gateway Time−out 505 = Failed: HTTP Version Not Supported Subtotal In tables showing a variable length list of items, the number of items may exceed the number that can be viewed at one time. The values for the items currently shown are added together and shown in the row named "Subtotal." Suffix (Domain See "Top−Level Domain." Name) Time Interval A one−year report displays monthly time increments. A one−quarter report displays weekly time increments. A one−month report or a one−week report displays daily time increments. A daily report displays hourly time increments. An hour−long interval marked 12:00, for example, includes all activity between 12:00 and 12:59. Time before The number of days between a new buyer's first visit and first purchase. Order Time between The number of days between a visitor's previous purchase and most recent purchase in Purchases this report period. Top−Level The suffix of a domain name. A top−level domain can be based on the type of Domain organization (.com, .edu, .museum, .name, etc) or it can be a country code (.uk, .de, .jp, .us, etc.). The top−level domain can be used to identify the type of web site. The following is a partial list of how this report categorizes top−level domains:

ARPANET: .arpa

Commercial: .com .co .com.[country code] .co.[country code] .firm.co .firm.ve .ltd.uk .info .biz

Education: .edu .edu.[country−code] .ed.[country code] .ac.[country code] .school.[country code] .k12.[country code] .re.kr .sch.uk .edunet.tn

International: .int .int.co .int.ve .intl.tn

Government: .gov .gov.[country code] .gove.[country code] .go.[country code]

Military: .mil .mil.[country code]

Network: .net .ad.jp .ne.kr .net.[country code]

Glossary 249 Organization: .org .or .org.[country code] .or.[country code]

Personal: .name Total This table row gives the sum of all of the items for the current table during this report period. If the number of items for the table exceeds the number that can be viewed at one time, then a "Subtotal" row and an "Other" row will also be provided, and their sum will equal the Total row. Traffic The quantity of data transferred. URL Uniform Resource Locator. It is a means of identifying an exact location on the Internet. For example, http://www.webtrends.com/html/info/default.htm is the URL which defines the location of the page Default.htm in the /html/info/ directory on the NetIQ Corporation web site. As the previous example shows, a URL is comprised of four parts: Protocol Type (HTTP), Machine Name (webtrends.com), Directory Path (/html/info/), and File Name (default.htm). Unique Visitors Individuals who visited your site during the report period. If someone visits more than once, they are counted only the first time they visit. User Agent Portion of a log file that identifies the browser and platform used by a visitor. Users Without Visitors who come to your site with cookies disabled. There is no way to determine if Cookies these visitors are new or returning. Visit A visit is a series of actions that begins when a visitor views their first page from the server, and ends when the visitor leaves the site or remains idle beyond the idle−time limit. The default idle−time limit is thirty minutes. This time limit can be changed by the system administrator. Visit Duration The number of minutes your web site was viewed by a visitor. (Minutes) Visitor Minutes Total number of minutes your site was viewed by all visitors during the report period. Visits with Visits to your site where at least one ad was clicked on. Clicks WAP Browser A program used on a WAP device to display site content, similar to Netscape or Internet Explorer on PCs. WAP Carrier A server that acts as an intermediary and relays requests from visitors with WAP devices to your site. WAP Device A wireless device using Wireless Application Protocol (WAP), such as a cellular telephone or radio transceiver, that can be used to access the Internet. Reporting Center reports only include WAP devices if the log file shows the device used a WAP browser. WTLS Acronym for Wireless Transport Layer Security protocol, which is the security layer endorsed by the WAP Forum (www.wapforum.org). Its primary goal is to provide privacy, data integrity, and authentication for WAP applications.

250 Glossary CITY COUNCIL AGENDA Workshop Meeting: Tuesday, May 27, 2008

AGENDA ITEM “E”

Presentation and general discussion regarding 2008 Appointments for the following: (1) City Committees, Boards and Commissions and (2) Council Liaison to City Committees, Boards and Commissions and community organizations.

SUBMITTED BY: City Secretary Irma Parker APPROVED FOR INCLUSION ON AGENDA: TJB (23)

SUMMARY STATEMENT: Presented for information only - Each year, in June, after the General Election, several appointments are made.

1. Committees, Boards and Commissions – Notices will be published advising of committee, board and commission openings. Interested citizens may access the City’s webpage to download an application or may come by City Hall. Deadline to receive applications is set for June 18th. Completed applications will be given to Council for review. A reception for those candidates wishing to be appointed to a City Committee, Board and/or Commission will be held the week of June 23rd, with appointments made at the July 8th City Council meeting.

2. Council Liaisons – The mayor appoints council members to the following committees:

Todd Bill Leo Frank H.L. Pearson Fisher Villa Reilly Wisch Chamber X ACMSI Coastal Bend Bays & X Estuaries Coastal Bend Council of X (2) X (1) Governments Water Quality X Keep Rockport Beautiful X Parks Board X Pool Advisory Board Community Center * Tourism Development

In previous years, mayors have appointed council liaisons to local non-profit organizations (such as the Texas Maritime Museum, the Rockport Center for the Arts, etc.). The only remaining council liaison to these organizations was former Council Member Beattie’s appointment to the Aransas County Medical Services, Inc. board. Consideration should be given to continue or end a council liaison appointment with this last non-profit organization.

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Former Council Member Beattie departure left vacancies on the Swimming Pool Operations Advisory Committee and the Chamber’s Tourism Development Committee (TDC). The TDC still has two appointed members from the City: the city manager and the Parks director. Consideration should be given to determine if a council liaison to the TDC (a third City appointment) is necessary.

* The “Community Center ‘Focus Group’” was created by the Parks and Leisure Services Advisory Board. The Focus Group reports their activities to the Parks Board which has a council liaison.

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