Michigan Opera Theatre Detroit Opera House COVID-19 Reopening Plan and Toolkit

Home , Michigan Opera Theatre

August 11, 2020

Version 2.0

COVID-19 Reopening Plan 2

Contents

COVID-19 Reopening Plan and Toolkit ...... 1

1 Executive Summary ...... 8 1.1 Background ...... 8

1.2 Building Description ...... 9

1.3 Operational Stages for Levels of COVID-19 Controls ...... 9 1.3.1 Gantt Chart of Reopening Stages ...... 12 1.3.1.1 Global Gantt Chart ...... 12 1.3.1.2 Detailed Gantt Chart ...... 13

1.4 About This Document ...... 18 1.4.1 About MOT Risk Management Plans section ...... 18 1.4.2 About MOT COVID-19 Risk Management Procedures section ...... 18 1.4.2.1 Summary of Activities by Procedures ...... 19

1.5 Disclaimer ...... 22

2 Site Information ...... 23 2.1 NSF International Information ...... 24

2.2 Pandemic Team ...... 25

2.3 Department Management ...... 25

3 MOT Risk Management Plans ...... 29 3.1 Mechanical Spaces ...... 30

3.2 Employee Offices ...... 33

3.3 Conference Rooms ...... 38

3.4 Drinking Fountains and Water Dispensers ...... 41

3.5 Restrooms ...... 44

3.6 Broadway Entrance (Ford Lobby)...... 47

3.7 Broadway Lounge...... 51

3.8 Broadway Box Office ...... 55

3.9 Madison Entrance (Vincent Lobby) ...... 57

3.10 Elevators and Stairs ...... 60

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3.11 Main Auditorium ...... 63

3.12 Grand Foyer (Grand Lobby) ...... 68

3.13 Wasserman Promenade ...... 72

3.14 Cadillac Café ...... 75

3.15 Dressing Rooms ...... 79

3.16 Lomason Opera Lounge ...... 81

3.17 Marlene L. Boll Hall ...... 84

3.18 Prep Kitchen ...... 87

3.19 Allesee Dance and Opera Resource Library ...... 90

3.20 Lee and Floy Barthel Costume Center ...... 93

3.21 Performance and Recital Rooms ...... 96

3.22 Black Box Theatre...... 100

3.23 Sky Deck ...... 103

4 MOT COVID-19 Risk Management Procedures ...... 107

4.1 Wellness Check-ins ...... 107 4.1.1 Executive Summary ...... 107 4.1.1.1 Departments ...... 107 4.1.2 Summary of Activities ...... 107 4.1.3 Wellness Checks-ins (Staff and Patrons) ...... 108 4.1.4 Forms and Tools ...... 111 4.1.4.1 Questionnaire for Essential Work On-site ...... 111 4.1.4.2 Wellness Self-Declaration ...... 113

4.2 Face Coverings & Personal Protective Equipment ...... 114 4.2.1 Executive Summary ...... 114 4.2.1.1 Departments ...... 114 4.2.2 Summary of Activities ...... 114 4.2.3 Face Coverings and PPE for COVID 19 ...... 115

4.3 Symptoms Management ...... 118 4.3.1 Executive Summary ...... 118 4.3.1.1 Departments ...... 118 4.3.2 Summary of Activities ...... 118

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4.3.3 Temporary Isolation Policies ...... 118 4.3.4 Symptoms Management (when patron is sick) ...... 120 4.3.5 Symptoms Management (when employee/vendor is sick) ...... 123 4.3.6 Contact Tracing Strategies ...... 127 4.3.7 Forms and Tools ...... 132 4.3.7.1 Symptomatic Patron – Body Temperature Screening ...... 132 4.3.7.2 Symptomatic Patron – Symptomatic during visit ...... 133 4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview ...... 136 4.3.7.4 Contact Tracing Form - Symptomatic Individual – Follow-up Interview ...... 143 4.3.7.5 Contact Tracing Form – Close Contact – 1st Interview ...... 145 4.3.7.6 Contact Tracing Form – Close Contact – Follow-up Interview ...... 148

4.4 Actively Managing Crowds ...... 151 4.4.1 Executive Summary ...... 151 4.4.1.1 Departments ...... 151 4.4.2 Summary of Activities ...... 151 4.4.3 Results ...... 152 4.4.4 Capacity Control ...... 152 4.4.5 Flow Control ...... 154 4.4.6 Forms and Tools ...... 155 4.4.6.1 Social Distancing Considerations ...... 155 4.4.6.2 DOH Capacity Calculations ...... 155 4.4.6.3 Flow Patterns ...... 166

4.5 Cleaning and Disinfection Plan...... 171 4.5.1 Executive Summary ...... 171 4.5.1.1 Departments ...... 171 4.5.2 Summary of Activities ...... 171 4.5.3 Common High-Touch Surfaces Disinfection Schedule ...... 172 4.5.3.1 Recommended minimum disinfection frequency and method by surface ...... 173 4.5.3.2 Recommended minimum disinfection frequency and method by object ...... 176 4.5.3.3 Cleaners and Disinfectants in Use ...... 186 4.5.4 Personal Protective Equipment ...... 187 4.5.5 Procedures for Cleaning and Disinfection for COVID-19 ...... 191 4.5.5.1 Basic Cleaning and Disinfection Procedure ...... 191

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4.5.5.2 Hard and Non-Porous Surfaces ...... 192 4.5.5.3 Soft and Porous Surfaces ...... 194 4.5.5.4 Electronics ...... 196 4.5.5.5 When someone is sick ...... 197 4.5.5.6 Verification & Feedback ...... 199 4.5.6 Reviewing the Plan ...... 200 4.5.6.1 Defining New Disinfectants ...... 200 4.5.6.2 Updating High-touch Surfaces Management ...... 201 4.5.7 Training ...... 203 4.5.8 Forms and Tools ...... 204 4.5.8.1 High-Touch Surfaces Inventory and Schedule ...... 204 4.5.8.2 Daily Cleaning and Disinfection Logs ...... 205 4.5.8.3 Tool for Additional Control for High-Touch Surfaces [EXCEL] ...... 207

4.6 Events management ...... 208 4.6.1 Executive Summary ...... 208 4.6.1.1 Departments ...... 208 4.6.2 Summary of Activities ...... 208 4.6.3 Small Events ...... 209 4.6.4 Large Gatherings / Events ...... 214 4.6.5 Forms and Tools ...... 219 4.6.5.1 DOH COVID-19 Facilities Activities List ...... 219 4.6.5.2 Event Verification Checklist ...... 220 4.6.5.3 Staff Routes for Events ...... 221

4.7 Training ...... 224 4.7.1 Executive Summary ...... 224 4.7.1.1 Departments ...... 224 4.7.2 Summary of Activities ...... 224 4.7.3 Training Prior to Opening ...... 225 4.7.4 Reopening Plan Training ...... 226 4.7.5 Opening Evaluation and Re-Training ...... 227 4.7.6 Daily Evaluation and Corrective Measures ...... 227 4.7.7 Forms and Tools ...... 228 4.7.7.1 Employee Training Log ...... 228

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4.7.7.2 COVID-19 Training Material ...... 229 4.7.7.3 Reopening Plan Training Material ...... 229 4.7.7.4 Reopening Plan Evaluation ...... 229 4.7.7.5 Opening Evaluation ...... 230 4.7.7.6 Daily Evaluation ...... 231

4.8 Communications ...... 232 4.8.1 Executive Summary ...... 232 4.8.1.1 Departments ...... 232 4.8.2 Summary of Activities ...... 232 4.8.3 Patrons Communications ...... 232 4.8.4 Staff and Vendors Communications ...... 234 4.8.5 Forms and Tools ...... 236 4.8.5.1 Posters ...... 236 4.8.5.2 Pre-Return Survey Questions ...... 236 4.8.5.3 Post-Return Survey Questions ...... 237

4.9 Water Management ...... 239 4.9.1 Executive Summary ...... 239 4.9.1.1 Departments ...... 239 4.9.2 Practical Steps for Risk Management ...... 239 4.9.3 Interim Procedures and Reopening Procedures ...... 240 Interim Procedures ...... 240 Reopening Procedures ...... 240 4.9.4 Water Safety Team ...... 240 4.9.5 Water System Description ...... 241 4.9.5.1 Flow Diagram ...... 241 4.9.6 Risk Assessment ...... 242 4.9.7 Reopening Flushing (prior to reopening) ...... 243 4.9.8 Interim Flushing (during low or no occupancy) ...... 247 4.9.9 Cold Water System Monitoring ...... 249 4.9.10 Hot Water System Management ...... 250 4.9.11 Points of Use ...... 252 4.9.11.1 Ice Machines ...... 252 4.9.12 Validation Sampling ...... 254

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4.9.12.1 Sampling Strategy ...... 254 4.9.12.2 Recommended Limits ...... 255 4.9.12.3 Remediation ...... 255 4.9.13 Forms and Tools ...... 256 4.9.13.1 Water Flushing Inventory...... 256 4.9.13.2 Water Flushing Log ...... 257 4.9.13.3 Free Chlorine Residual Log (in PPM) – Domestic Cold Water System ...... 258 4.9.13.4 Water Testing Log (Full Flushing for Reopening) ...... 259 4.9.13.5 Temperature Log (in °F) – Domestic Hot Water System ...... 260 4.9.13.6 Water Quality Control – Ice Machine ...... 261 4.9.13.7 Location of Sentinel Points ...... 262

4.10 Indoor Air Management ...... 271 4.10.1 Executive Summary ...... 271 4.10.1.1 Departments ...... 271 4.10.2 Summary of Activities ...... 271 4.10.3 Risk Assessment ...... 272 4.10.3.1 System Description ...... 272 4.10.3.2 Recommendations ...... 273 4.10.4 HVAC Measures and Recommendations ...... 274 4.10.5 Ventilation ...... 276 4.10.6 Filtration (Air Cleaning) Strategies ...... 278 4.10.7 Filter Replacement during COVID-19 Pandemic ...... 279 4.10.8 Measures to Avoid Transmission in Restrooms ...... 281 4.10.9 Forms and Tools ...... 282 4.10.9.1 HVAC Measures and Recommendations - Check List ...... 282 4.10.9.2 Air Flushing Log ...... 284

Stage Work Guidelines ...... 286

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1 Executive Summary

The COVID-19 pandemic has affected every aspect of society around the world. From business interruptions to employee role changes and patron experience, the challenges have affected how cultural institutions will continue to operate. In order to safeguard employees and patrons alike, Governor Gretchen Whitmer requires that all businesses that have employees who leave homes for work must, at a minimum, develop a COVID-19 preparedness and response plan, consistent with industry best practices. Further, by June 1, 2020, or within two weeks of resuming in-person activities, the plan must be readily available to employees, labor unions, and customers, whether via website, internal network, or by hard copy.

1.1 Background

The Michigan Opera Theatre (MOT) recognized the importance of establishing, implementing, and communicating site-specific COVID-19 prevention programs that were consistent with current best practices as well as State of Michigan requirements and guidelines. NSF International worked with MOT leadership to develop this COVID-19 reopening plan that began with a two-day on-site risk assessment and data collection performed by NSF consultants between June 11-12, 2020. All patron and employee spaces were inspected to identify ‘hot spots’ in the theatre where social distancing may be difficult, surfaces that may be frequently touched, and building water and air systems that may have experienced intermittent use during the shutdown. In addition, employee and patron processes and flows for areas such as the main auditorium, retail spaces, event spaces, employee offices and work rooms, food services, food service areas, and teaching and creative workspaces were reviewed.

As the impact of COVID-19 remains fluid, procedures in this staged reopening plan should be updated and documented to reflect changes occurring in applicable local laws and public health protocols. If there is a conflict between recommendations in the plan and local laws, MOT must follow the applicable law accordingly.

This document contains site-specific recommendations for operation using supplemental information and best practices from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and recommendations and local jurisdiction requirements to the greatest extent possible to ensure the safety of employees, vendors, patrons and the community.

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1.2 Building Description

Michigan Opera Theatre produces operas and presents dance performances at the Detroit Opera House and in various communities across Michigan. The company operates a wide range of arts education programs, including professional singers fellowship program (MOT Studio); a children’s chorus (MOTCC); a wide range of school programs, an ambassador’s program, and more.

The Detroit Opera House, designed by C. Howard Crane, was originally built in 1922. Initially called the Capitol Theatre, it seated 3,384 people and was Detroit’s first movie palace. Over the next seventy- seven years, it closed as the Grand Circus Theater in 1986. Michigan Opera Theatre, now the resident company managing the theatre, purchased the entire block soon afterward with the intent of renovating the structure. Ground was broken in June 1993. The building, from plaster line to Grand Circus Park, was leveled and a new stage house constructed. Following extensive renovations, the theater re-opened April 21, 1996 as the Detroit Opera House.

The theater has several rental spaces including the Main Auditorium, which has a total seating capacity of 2,828 (main floor, 1,348; balcony, 1,217; boxes, 171); a 7,720 sq ft. main stage; the Boll Hall Rehearsal Studio (66’ wide x 54’ deep); Rehearsal Studio Two (1,400 sq ft.); the Cadillac Café (58’ wide x 20’ deep); the Grand Foyer (4,000 sq ft. including lobbies); the Wasserman Promenade (3,465 sq ft.); and an open- cover rooftop venue called the Sky Deck (10,330 sq ft). The theatre has numerous dressing rooms for performers in the back of the house. On either side of the auditorium, two towers consist of employee offices and conference areas (Madison side), and rehearsal and performance spaces (Broadway side).

MOT employs full time and part time staff and operates under union agreements with the International Alliance of Theatrical Stage Employees (IATSE), the American Guild of Musical Artists (AGMA), and the League of American Orchestras (AFM). The theatre has office space for 60+ employees.

All buildings have unique challenges related to maintaining employee and patron wellness. For this reason, the procedures in the MOT Reopening Plan are not intended to be used by any other institution. These procedures were developed based on the on-site assessment and evaluation of the facility and its internal procedures.

The Reopening protocols are not intended to replace your current operations, SOPs, water management programs, HVAC system maintenance plan, or any other existing maintenance plans. The intent is to recommend additional strategies designed to be executed under prolonged low occupancy and during reopening of the theatre spaces during COVID-19 pandemic.

1.3 Operational Stages for Levels of COVID-19 Controls

Operational reopening strategies should be implemented after a prolonged shutdown as a result of an unexpected shutdown. A shutdown may be necessary based on an internal decision or by federal, state or local requirements. A progressive reopening promotes conditions for MOT to manage hazards and to manage public and employee activities to allow for a safe environment.

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The operational stages for reopening can be guided by using the following matrix. To advance through each stage, the current stage is recommended to last one month, or as per government requirements. The Stages and impacts are:

• Stage 1: Essential Employees Return to Work • Stage 2: Limited Public Opening • Stage 3: Increased Public Opening • Stage 4: Expanded Public Opening

Stage 1 – Essential Employees Return to Work

Beginning Date: ______, 2020

• Strict public health measures remain in place. • Employee entrance/exit through one location only. • No large gatherings • The Auditorium should remain closed. • Maximum capacity o Employees - 25% o Patrons - 0%

Stage 2 – Limited Public Opening

Beginning Date: ____, 2020

• Easing of public health measures. • Entrance through one location only o One for employees and another for patrons. Entrance to the auditorium should be divided between Broadway and Madison entrances. Events, performances, and classes can use the entrance at the Smith Lobby and at the entrance on Broadway street, depending on the location of the event. • The Auditorium can only allow 250 people max. • Small indoor events can take place (no more than 50 people) • Cadillac café can only seat 50% of normal seating • Maximum capacity o Refer to Section 4.4 Actively Managing Crowds for recommended space capacities.

Stage 3 – Increased Public Opening

Beginning Date: ______1 month onwards from Stage 2 or as per government requirements

• Further easing of public health measures • Rental spaces allowed using strict guidelines for guests, staff, and vendors • Classes and workshops allowed using strict guidelines for guests, staff, and vendors • Maximum capacity o Refer to Section 4.4 Actively Managing Crowds for recommended space capacities.

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o The Auditorium could increase to 25% of its maximum capacity, only with a rescission of the applicable Executive Order o Large gatherings/events with 50% of the maximum capacity, only with a rescission of the applicable Executive Order o Cadillac café 75% of normal seating, only with a rescission of the applicable Executive Order

Stage 4/Future Stages – Expanded Public Opening

Beginning Date: ______1 month onwards from Stage 3 or as per government requirements

Rooms and spaces should be opened or closed depending on state and local requirements. Check Section 4.4 Actively Managing Crowds for more details on capacity restrictions. Rooms should be opened if operationally viable while respecting capacity restrictions.

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1.3.1 Gantt Chart of Reopening Stages 1.3.1.1 Global Gantt Chart

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1.3.1.2 Detailed Gantt Chart

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1.4 About This Document

The COVID-19 Reopening Plan and Toolkit includes site-specific procedures to be applied on the workplace and areas open to the public. Current available guidance and best practices were applied to help in a way that can be used and applied by MOT departments. This chapter will guide you on the different sections of the plan, so that all information is captured and understood.

The Reopening Plan is divided into 2 major sections: MOT Risk Management Plans and MOT COVID-19 Risk Management Procedures. At a glance, the first section is designed for describing all procedures applied to each room, space or areas within DOH. The second section presents the detailed procedures to be followed, as well as forms and tools.

1.4.1 About MOT Risk Management Plans section

The MOT Risk Management Plans were developed following a risk assessment of each room, space, or area within DOH premises. Depending on the specific characteristics of the facility, patrons, and employees and vendors usage pattern, each room or space will produce different hazards and challenges and, for this reason, will have different approaches and different procedures on how to control or minimize the spread of COVID-19 among people present in these areas.

The risk assessment section is to be used by managers with responsibility for organizing and implementing the COVID-19 reopening plan, so they can quickly review what COVID-19 risk management procedures should be applied to a specific room.

For each room or space, the section will present a risk assessment of conditions that can impact COVID- 19 hazards (e.g. high touch surfaces, public access, concentrations of people) and will reference all procedures (presented in Section 4) that would apply to each specific room. Activities that may not be applied to all other rooms are also identified.

The risk management plans are designed to be assessed, updated, and managed independent of any other room/area. This approach allows managers to update risk assessments and control strategies for an individual room without impacting other risk assessments and allows for each room to be evaluated with the expected control measures.

1.4.2 About MOT COVID-19 Risk Management Procedures section This section provides the detailed procedures tailored specifically for MOT based on State of Michigan requirements, and industry best practices from World Health Organization, CDC, and other organizations on controlling COVID-19 related risks. Existing protocols can be revised as official guidance is updated. The State of Michigan may increase allowable spacing in communal areas such as restaurants and theatres as control of COVID-19 improves.

The intention of this section is to provide procedures and activities that should be followed to prevent COVID-19 on DOH premises. It provides information of what, how, and when activities should be done. The following sections provide a summary of activities for each procedure.

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1.4.2.1 Summary of Activities by Procedures

1 Wellness Check-ins Wellness-Check-ins provide procedures for Safety and Security personnel to identify employees, volunteers, vendors, and patrons with COVID-19 symptoms. All employees and patrons must wear masks when entering the facilities. Questionnaires will help manage all requests to return to work in the building as well as implementing wellness self-declaration prior to any employee, volunteer, or vendor entering DOH premises.

2 Face Masks & Personal Protective Equipment Face coverings are an essential tool for controlling the spread of COVID-19. For this reason, they are required by State of Michigan to be worn at all time on public spaces. This section provides details and instructions of what face coverings should be required to access DOH premises as well as other personal protective equipment necessary to protect the workforce against COVID-19 hazards.

3 Symptoms Management Symptoms Management describes the steps to take when someone is feeling sick after having access to DOH premises. Symptoms may appear during or after work hours as well. As COVID-19 symptoms can be serious, a response should be immediate. Another aspect of symptoms management is how to identify areas that will need to be disinfected and identify staff that had close contact with suspect cases.

Employees, volunteers, and vendors are required to notify Human Resources and the Pandemic Team if they are experiencing COVID-19 symptoms. The symptomatic individual is interviewed by members of the Pandemic Team in order to determine if other co-workers may be affected and the areas that may be contaminated. The Team should act to protect and minimize the spread of the virus among staff, and follow-up with staff or volunteers who may have been in contact with those people in order to assess when they can return to work.

4 Actively Managing Crowds The objective of this section is to provide procedures and tools for how to ensure social/physical distancing will be respected within DOH premises. MOT staff should actively manage crowds to ensure people are adhering to social/physical distancing requirements, preventing clustering of people, and moving through the theatre space to stay within the maximum daily occupancy. Actively managing crowds consists of measures to restrict the maximum number of people in a certain room or area (e.g. auditorium, offices, dining areas) that will allow patrons and staff to comfortably respect social distancing. The volume and spacing of individuals across the theatre were developed after evaluating the average daily patron count prior to the current public health crisis as a baseline for the development

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of procedures for managing crowds safely, and it also complies with the Executive Orders of the Michigan Governor’s Office.

5 Cleaning and Disinfection Plan The cleaning and disinfection plan describes the procedures for how to keep surfaces safe. An efficient cleaning and disinfection plan should be constantly reviewed and verified to guarantee consistency and adherence. This section provides procedures on how to clean and disinfect surfaces based on the chosen disinfection products, schedules, and necessary PPE. The section also gives direction on how to review the whole plan in the future to keep it updated and to check if all surfaces are included and disinfected.

6 Events Management

The section describes activities and procedures to be followed during events, recitals, and performances. MOT hosts numerous events throughout the year that are either ticketed, exclusive to donors, or annual events. Small events such as receptions or classes as well as larger performances in the main auditorium can be performed. This section will address the activities that should be performed prior to, during, and after each small and large event. The procedures should be followed based on the reopening stage and by State requirements.

7 Training Training strategies need to be implemented to ensure that all members of the MOT staff and volunteers are well-informed about COVID-19 transmission, symptoms, and preventative measures detailed in the COVID-19 Reopening plan and toolkit. A detailed and well-documented set of training programs focused on COVID-19 risk management will help keep employees, volunteers, and patrons safe. This section will address the practices to be followed to keep a consistent approach for everyone within MOT about COVID-19 and about the measures that are in place and described in this document.

8 Communications The MOT will see hundreds of patrons returning to the building in the coming months. It is likely that some will be COVID-19 positive whether they are symptomatic or not. MOT will be assuming a responsibility for developing a program for managing a communicable disease. MOT leadership creating an open, transparent, and responsive safety culture is critical to the success of the implementation of the reopening plan. This section will detail the communication strategies and tools that can help inform the public and staff of the proactive measures everyone will be expected to meet.

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9 Water Management While cases of COVID-19 have not been associated with drinking water or treated water systems, it is important to apply strategies to keep water safe during the period when the water systems are not fully in use. COVID-19 prevention strategies at the DOH premises have resulted in reductions in the use and consumption of water, which that can lead to amplification of Legionella and other hazards that can be reduced with proper water management. This section provides detailed procedures on how to keep water systems operational during COVID-19 challenges and keep water safe for employees, volunteers, and patrons.

10 Indoor Air Management

This section defines measures and controls for HVAC systems during COVID-19 pandemic and guidance on how to work closely with HVAC specialists. Since each HVAC system is unique, specific measures and controls should be defined for reducing airborne risks.

The support from a HVAC specialist will be needed to evaluate:

1. HVAC operation, maintenance and start-up/shutdown procedures 2. Indoor Air Quality strategies 3. Temperature and humidity control 4. Possibility of increasing ventilation without affecting air quality strategies 5. Possibility of routine flushing without affecting air quality strategies 6. Possibility of enhancing filtration strategies

Other measures that are presented include:

• Enhanced filter replacement procedure during COVID-19 pandemic • Prevent exposure of staff and patrons to aerosols generated during toilet flushing

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1.5 Disclaimer

This document is intended to provide plans and procedures for Michigan Opera Theatre (MOT) to re- open Detroit Opera House (DOH) for employees, volunteers, vendors and patrons, and to restart programs. It includes information specific to the theater sector compiled and developed from documents released by regulatory bodies, and industry best practices where applicable.

This resource is not meant to supersede any regulations, requirements, or advice given by the State of Michigan or local laws. Should any additional regulations, requirements, or guidelines be made available that supersede what’s in this document, that guidance should be followed over the advice contained here.

MOT is encouraged to familiarize staff with the current regulations and advice from all levels of government, and to seek legal and other expert advice on their specific circumstances as needed. For full information, including executive orders currently in place as well as the latest information on restrictions or relaunch stages, please visit the State of Michigan’s COVID-19 website (https://www.michigan.gov/coronavirus/).

This document also provides best practice information compiled from resources and learning opportunities, as well as from other associations, organizations, or theaters around the world, that specifically addresses common needs and areas within cultural institutions. The examples, suggestions, and samples are presented as is, without any guarantee or warranty of any kind, expressed or implied. MOT should not rely wholly or substantially on the contents of reopening plan provided here other than as a basis for their original work and should develop original materials based on their unique circumstances. We strongly recommend that before implementing any of the documents contained herein you carefully evaluate, and consult with outside legal counsel, as appropriate, the legality, applicability and potential efficacy of this information in your institution. NSF International holds no responsibility for any circumstances arising out of or related to the adoption, or decision not to adopt, any of the procedures contained in this Plan.

This is a living document. It was last updated on August 11, 2020.

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2 Site Information

Company: Michigan Opera Theatre (MOT) Address 1526 Broadway St. Detroit, MI 48226

Overall Program Lead Name Patricia Walker Position Chief Administrative Officer Phone (313) 237-5306 E-mail: [email protected]

The COVID-19 Reopening Protocols and Tool Kits are valid only for the site that was visited and assessed. This document is not permitted for implementation of a similar process in any other location.

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2.1 NSF International Information

Name: NSF Health Sciences, LLC Address 789 Dixboro Road Ann Arbor, Michigan Zip Code 48105 Website www.nsf.org

On-site Risk Assessors Name Andrew Ward Irvin Pronk Jason George Phone (734) 913-5785 (519) 835-1547 (734) 773-4201 E-mail: [email protected] [email protected] [email protected]

Reviewers Name Fernando Fonseca Angelica Torres Puentes Phone +55 11 97695 2829 +571 7032383 E-mail: [email protected] [email protected]

Both the risk assessors and reviewers are at your disposal for questions and more information related to this document and the consultancy.

Michigan Opera Theatre

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2.2 Pandemic Team

Name Title Team Role Alexis Means Director of Operations and Oversight, coordination, Patron Experience sanitation, front of house Patricia Walker Chief Administrative Officer Oversight, coordination, sanitation, front of house Rock Monroe Director of Security Building entry enforcement protocols Max Bolton Director of Marketing Patron communications/patron- focused protocols Dan Brinker Technical Director On-stage protocols Elizabeth Anderson Production Coordinator Protocols associated with rehearsals and production- related processes Michael Hauser Marketing Manager Protocol team participation and support

If an employee wishes to participate as a member of the Pandemic Team, please contact Alexis Means or Patricia Walker.

Pandemic Team should among other duties:

• oversee and monitor adherence to protocols for physical distancing, face covering, and handwashing • manage symptoms among the workforce and patrons • oversee and monitor adherence to extensive use of PPE for COVID-19 protection • ensure symptoms management, testing and wellness check-ins procedures are followed properly • ensure and verify adherence to the procedures in this plan

Pandemic Team members should be accessible by all employees at all time during working hours.

2.3 Department Management

In addition to the Pandemic Team, the following leaders were met with to discuss their normal operation procedures and foreseeable challenges during and after Reopening the theatre. The procedures in Section 4 were developed based on the interviews and review of existing SOPs and checklists. Each department will be responsible for carrying out the applicable section(s) of the plan.

It is recommended that each leader review their section(s) of the plan to provide feedback for the final version of the plan to be sent to MOT. Feedback was received on 7-31-20.

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Name Title Contact Sections Feedback Needed Received

Dennis Facilities [email protected] 3.1, 3.2, No Wells Manager 3.3, 3.4, 3.5, 3.6, 3.9, 3.11, 3.12, 3.13, 3.15, 3.16, 3.17, 3.18, 3.20, 3.21, 3.22, 3.23, 3.24, 3.25 4.9, 4.10

Patricia Chief [email protected] Section Yes Walker Administrative 3, 4.1, Officer 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8

Randy Front of House [email protected] 3.6, 3.7, Yes Elliott Manager 3.8, 3.9, 3.10, 4.1, 4.2, 4.4, 4.6

Rock Director of [email protected] 3.5, 3.6, No Monroe Safety and 3.7, 3.9, Security 3.10, 3.11, 3.12, 3.17, 3.18, 3.20, 3.24, 3.25, 4.1, 4.2, 4.3, 4.4, 4.6

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Name Title Contact Sections Feedback Needed Received

David Director of [email protected] 3.12, 4.2, No Osborne Production 4.6

Dan Brinker Technical [email protected] 3.12, 4.2, Yes Director 4.6

Jackie Vice President of [email protected] 3.7, 3.10, No Carden Managed 3.13, Venues, 3.14, Continental 3.17, 3.19, 3.20, 3.25, 4.6

David Wood Regional [email protected] 3.7, 3.10, No Executive Chef, 3.13, Continental 3.14, 3.17, 3.19, 3.20, 3.25, 4.6

W. Karol Human [email protected] 3.7, 3.10, No Resources, 3.13, Continental 3.14, 3.17, 3.19, 3.20, 3.25, 4.6

Deb Supervisor, 3.2, 3.3, No Robinson Environmental 3.4, 3.5, Services, ABM 3.6, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.15, 3.16, 3.17, 3.18, 3.20, 3.21, 3.22,

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Name Title Contact Sections Feedback Needed Received 3.23, 3.24, 3.25, 4.5

Holly Events Manager [email protected] 3.7, 3.10 Yes Clement 3.13,

3.17, 3.18, 3.20, 3.23, , 4.6

Angela Director of [email protected] 3.12, 4.2, No Nelson- Development 4.6 Heesch

Max Bolton Director of [email protected] 4.8 Yes Marketing

Michael Marketing [email protected] 4.8 No Hauser Manager

Tunisia Box Office [email protected] 4.8 No Brown Manager

Michigan Opera Theatre COVID-19 Reopening Plan 29

3 MOT Risk Management Plans

A risk management plan was developed for each staff and guest area in the theatre. The plans should be used by the Pandemic Team to review and understand the required procedures for each space in the theatre and who is responsible for their implementation. The risk management plans will assist the Team navigate to the applicable departmental procedures that were developed to mitigate the risk of COVID-19 in the theatre. Each plan includes the following sections:

• Risk Assessment and recommended room capacity • Location of the room • Department/Person(s) Responsible • Control measures – Each control measure lists the following: o Description of the control measure o Reference to Applicable Departmental Procedures o Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 30

3.1 Mechanical Spaces

Do people congregate in this No area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? High touch surfaces Door handles, tools Surface is touched by numerous Yes people daily Risk Assessment Short or prolonged contact with Short surface? Recommended Control • Implement the Water Safety Measures Management Plan (WSMP) • Ensure staff working in this space continue to follow social distancing • Maintain indoor air quality by inspecting and maintaining the HVAC system

Location/Zone Basement Department/Person(s) Department Individual(s) Contact Responsible Facilities

Description Hand sanitizer stations are not required to be placed in the mechanical spaces. However, Facilities staff should be trained to ensure they are practicing effective hand hygiene.

Face coverings are required to be worn at all times. Face shields should be considered when employees cannot consistently maintain three feet of separation from other individuals in the workplace. PPE Use/Hand

hygiene (staff) Links to Applicable Procedures COVID-19 Employee training 4.2 Face Masks & Personal Protective Equipment 4.7 Training

Responsibility Facilities

Michigan Opera Theatre COVID-19 Reopening Plan 31

Description The Cleaning and Disinfection plan should be used to mitigate the risk of COVID-19 transmission from high-touch surfaces. High-touch surfaces in these rooms include door handles, power tools, and hand tools. Staff should be encouraged to use their own tools. If shared, they should be cleaned and disinfected between users. Cleaning and Disinfection Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Description Social distancing measures should be followed while staff or vendors are present in mechanical spaces. Although patrons will not have access to these spaces, it is important for staff and vendors to stay 6’ from each other where possible. See Section 4.4 Actively Managing Crowds for recommended capacity limits for mechanical rooms and offices.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Social distancing Photos/Wayfinding Policies

Description Water management is essential to prevent the occurrence of Water Management waterborne hazards and hazardous conditions that may cause additional public health hazards such as Legionnaires’ disease. Water

Michigan Opera Theatre COVID-19 Reopening Plan 32

systems should be maintained and flushed prior to Reopening to ensure that water is safe for consumption for employees and patrons.

Links to Applicable Procedures 4.9 Water Management

Responsibility Facilities

Verification The Water Safety Management Plan (WSMP) includes verification and validation recordkeeping logs. The WSMP should be reviewed on a monthly basis to ensure the procedures are being implemented as designed.

Description Effective air handling is critical for ensuring air quality is maintained throughout the theatre and the spread of viruses or particulates is reduced. Facilities should coordinate with their HVAC contractors to ensure the systems are operating efficiently and are being routinely maintained. Air Handling

Link to Applicable Procedures 4.10 Indoor Air Management

Responsibility Facilities

Michigan Opera Theatre COVID-19 Reopening Plan 33

3.2 Employee Offices

Do people congregate in this Yes, employees only area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? High touch surfaces Shared office equipment, door handles, printers, copiers, drinking fountains Surface is touched by numerous Yes people daily Short or prolonged contact with Prolonged Risk Assessment surface? Control Measures • Ensure staff working in this space continue to follow social distancing • Encourage staff to refrain from sharing office equipment • Disinfection of high-touch surfaces such as shared office equipment, door handles, and office spaces should be performed regularly

Location/Zone Basement, 1st, 3rd-6th floors Department Individual(s) Contact Facilities Department/Perso Training n(s) Responsible Environmental services Marketing

Description 1. Hand sanitizer stations/bottles should be placed at the following locations: PPE Use/Hand • all employee restrooms hygiene (staff) • elevators and stairs • conference rooms • shared desks and tables • shared computers, printers, copiers

Michigan Opera Theatre COVID-19 Reopening Plan 34

• break rooms 2. Employees and volunteers should make an effort to refrain from sharing common office supplies. 3. When sitting at their desks, even if they are alone at the time, ALL employees and volunteers should wear face masks. Face masks do not need to be worn if an employee is alone in their office with the door closed. 4. Staff and volunteers should be encouraged to follow proper hand hygiene recommended by CDC by washing their hands frequently throughout the workday including at the beginning of their shift, at the end, and after using the restroom.

Links to Applicable Procedures COVID-19 Employee Training 4.2 Face Masks & Personal Protective Equipment 4.7 Training

Responsibility Facilities

Inspection Frequency Weekly

Description 1. Social distancing measures should be always followed in staff offices. See Section 4.4 Actively Managing Crowds for recommend capacity limits for each space. 2. Staff should ensure that they sit and pass through their spaces while maintaining 6’ of social distancing. Vendors who are welcomed into staff spaces should also follow the established policies regarding social distancing. 3. Floor markers should be placed in front of the following areas to maximize social distancing. Social distancing a. drinking fountains Policies b. elevators and stairs c. shared computers, printers, copiers

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Photos

Michigan Opera Theatre COVID-19 Reopening Plan 35

Description Water management is essential to prevent the occurrence of waterborne hazards and hazardous conditions that may cause additional public health hazards such as Legionnaires’ disease. Water systems should be maintained and flushed prior to Reopening to ensure that water is safe for consumption for employees and patrons.

Links to Applicable Procedures 4.9 Water Management Water

Management Responsibility Facilities

Description 1. Effective air handling is critical for ensuring air quality is maintained throughout the theatre and the spread of viruses or particulates is reduced. Air vents should be cleaned in accordance with maintenance procedures to ensure that dust and debris is not transmitted into Air Handling employee spaces. 2. Check for proper air handling in all employee spaces on a weekly basis.

Link to Applicable Procedures 4.10 Indoor Air Management

Michigan Opera Theatre COVID-19 Reopening Plan 36

Responsibility Facilities

Description The Cleaning and Disinfection plan should be used to mitigate the risk of COVID-19 transmission from high-touch surfaces. High-touch surfaces in these rooms include printers/copiers, desks, office chairs, door handles, and drinking fountains. Cleaning and Disinfection Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Description Staff working in office spaces should be trained on COVID-19 transmission and risks as well as the DOH Reopening plan prior to and after reoccupying spaces to ensure they are familiar with best operating practices. Employees and volunteers should be familiar with wayfinding and social distancing requirements in their designated areas.

Employee Training Links to Applicable Procedures COVID-19 Training 4.7 Training

Responsibility Facilities

Description Immediately after identifying a staff member experiencing symptoms of COVID-19, the symptomatic person should be escorted to the appropriate isolation space.

Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description Clear communication regarding entrances and exits of the office space, Communication room capacity limits in conference rooms, and information on COVID-19 should be maintained and made clearly visible. Floor markings should be placed in hallways to ensure social distancing is achieved.

Michigan Opera Theatre COVID-19 Reopening Plan 37

Capacity limit signage and hand washing posters should be placed outside of the following DOH operations areas: • Basement o Maintenance office o Box office manager office • Ground floor o Security office o Theatre director office • Third floor o Production office • Fourth floor o Staff office (Broadway side) o Telemarketing o Finance office o Community programs o Outside of both offices in between Finance and Community programs • Fifth floor o Marketing director office o Director office o Volunteer work room o Desktop publishing office o Individual offices (Madison side) • Sixth floor o Managing director office o General offices (x2) o General director office o Artistic resources o Dance

Links to Applicable Procedures 4.4 Actively Managing Crowds 4.8 Communications COVID-19 Employee Training COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 38

3.3 Conference Rooms

Do people congregate in this Yes, employees only area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? High touch surfaces A/V equipment, markers, door handles, tables, chairs Surface is touched by numerous Yes Risk Assessment people daily Short or prolonged contact with Prolonged surface? Control Measures • Ensure staff working in this space continue to follow social distancing • Disinfection of high-touch surfaces such as shared office equipment, door handles, and tables should be performed regularly

Location/Zone Basement, 1st, 3rd-6th floors Department Individual(s) Contact Facilities Department/Perso Training n(s) Responsible Environmental services Marketing

Description 1. Hand sanitizer stations/bottles should be placed in all conference rooms. 2. Employees and volunteers should make an effort to refrain from sharing common office supplies. 3. When sitting in conference rooms, even if they are alone at the time, PPE Use/Hand ALL employees and volunteers should wear face masks. hygiene (staff)

Links to Applicable Procedures COVID-19 Employee Training 4.2 Face Masks & Personal Protective Equipment 4.7 Training

Michigan Opera Theatre COVID-19 Reopening Plan 39

Responsibility Facilities

Description 1. Social distancing measures should be always followed in conference rooms. See Section 4.4 Actively Managing Crowds for recommend capacity limits for each space. 2. Conference room seating should be arranged to allow for easy social distancing. Consider removing unnecessary chairs or indicating where people are recommended to sit for meetings.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Photos Social distancing Policies

Chairs up against the wall in conference rooms should be temporarily removed.

Description The Cleaning and Disinfection plan should be used to mitigate the risk of COVID-19 transmission from high-touch surfaces. High-touch surfaces in these rooms include A/V equipment, markers, door handles, tables, and chairs. Cleaning and Disinfection Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Michigan Opera Theatre COVID-19 Reopening Plan 40

Description Immediately after identifying a staff member experiencing symptoms of COVID-19, the symptomatic person should be escorted to the appropriate isolation space.

Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description Clear communication regarding room capacity limits in conference rooms, and information on COVID-19 should be maintained and made clearly visible.

Communication Links to Applicable Procedures 4.8 Communications Social Distancing Poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 41

3.4 Drinking Fountains and Water Dispensers

Do people congregate in this Yes area? Is there proximity with the Yes, in public areas only public? Is proximity to public longer than Yes just in passing? Surface is touched by numerous Yes people daily? Short or prolonged contact with Short Risk Assessment surface? Control Measures • Implement the Water Safety Management Plan (WSMP) • Communicate to patrons and staff social distancing around drinking fountains through the use of floor markers and signage • Place hand sanitizer stations near fountains

Location Inside and outside of restrooms Department Individual(s) Contact Facilities Department/Person(s) Responsible Environmental services Marketing

Description Social distancing measures should be followed while staff or patrons are using drinking fountains. Floor markers should be placed at a point 6 ft from drinking fountains, where possible, to prevent clustering around the space. If social distancing is not possible near a drinking fountain, the fountain should be temporarily turned off. Social distancing Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Photos/Wayfinding

Michigan Opera Theatre COVID-19 Reopening Plan 42

Description If drinking water fountains will temporarily be turned off, they should be flushed prior to use to prevent water stagnation, sediment collection in the nozzles, and biofilm growth. Water systems used for consumption should be maintained and flushed prior to Reopening to ensure that water is safe for employees and patrons. In-line filters, if installed, should be replaced during Stage 1 of reopening and the lines flushed.

Links to Applicable Procedures Water Management 4.9 Water Management

Responsibility Facilities

Description Drinking water fountains are a high-touch point in the theatre and, thus, should be cleaned and disinfected at least daily. During events in areas where drinking fountains are located, clean and disinfect at least before and after peak hours (e.g. events and intermission). Cleaning and Disinfection Link to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental services

Michigan Opera Theatre COVID-19 Reopening Plan 43

Description Communication regarding drinking fountain use policies should be posted above drinking fountains reinforcing social distancing and hand hygiene measures.

Links to Applicable Procedures 4.8 Communications Communications Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 44

3.5 Restrooms

Do people congregate in this Yes area? Is there proximity with the Yes, in public areas only public? Is proximity to public longer than Yes just in passing? High-touch surfaces Sinks, showers, toilets, doors, soap dispensers, paper towel dispensers Surface is touched by numerous Yes Risk Assessment people daily? Short or prolonged contact with Prolonged surface? Control Measures • Implement the Water Safety Management Plan (WSMP) • Communicate to patrons and staff social distancing around sinks through the use of floor markers and signage • Place hand sanitizer stations inside the restrooms

Basement (2 men’s, 2 women’s, unisex near conductor) 1st floor (employees by Broadway security, 3 Star dressing rooms) 2nd floor (unisex by archive room, men’s and women’s in Frankel Lounge, 3 dressing rooms) 3rd floor (women’s on Madison side, storage toilet on Broadway side, men’s on Broadway side, men’s and women’s in large dressing room) Location 4th floor (2 unisex on Broadway side, men’s and women’s on Madison side) 5th floor (men’s and women’s on Madison side, men’s and women’s on Broadway side) 6th floor (General director office, 4 on Broadway side) Sky Deck (men’s and women’s) Department Individual(s) Contact Facilities Department/Person(s) Responsible Environmental services Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 45

Description Social distancing measures should be followed while staff or patrons are using restrooms. Capacity limit signage should be posted outside of each restroom instructing how many people can be in at one time. It is recommended to limit restroom capacity by the number of sinks, where: • 2 sinks = 1 person • 3 sinks = 2 people • 4 sinks = 2 people • 5 sinks = 3 people • 6 sinks = 3 people

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Social distancing

Policies Photos/Wayfinding

Only 2 people should use this basement restroom at one time

Description Water management is essential to prevent the occurrence of waterborne hazards and hazardous conditions that may cause additional public health hazards such as Legionnaires’ disease. Water systems should be maintained and flushed prior to Reopening to Water Management ensure that water is safe for consumption for employees and patrons.

Links to Applicable Procedures 4.9 Water Management

Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 46

Facilities

Description Sinks, showers, toilets, doors, soap dispensers, and paper towel dispensers are common high touch surfaces in DOH restrooms. These should be cleaned at the recommended frequencies described in the plan. Cleaning and Disinfection Link to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental services

Description Communication regarding restroom use policies should be posted inside or outside restrooms reinforcing social distancing and hand hygiene measures.

Links to Applicable Procedures 4.8 Communications Communications Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 47

3.6 Broadway Entrance (Ford Lobby)

Do people congregate in this Yes area? Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Door handles, handrails, desks, trash receptacles, ticket scanners Surface is touched by numerous Yes people daily Short or prolonged contact with Prolonged surface? Recommended Control • Attendance to events should Risk Assessment Measures be divided between Broadway and Madison entrances to minimize congestion.

• Only use the end entrances initially.

• Staff should manage crowd

flow through the entrance and into the theatre through active control and use of stanchions to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 1st floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Front of House Safety and Security Marketing

Description Cleaning and Cleaning and Disinfection of desks, ticket scanners, handrails, trash Disinfection Policies receptacles, and door handles should be performed at least daily.

Michigan Opera Theatre COVID-19 Reopening Plan 48

During events, these surfaces should be cleaned and disinfected at least before and after peak hours (e.g. events and intermission).

Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Front of House Environmental Services

Description Social distancing measures should be followed while patrons are entering and having their tickets checked. A total of 4 patrons and 4 staff should be allowed to stand in the Broadway vestibule while checking in. During stage 2 of reopening, a total of 11 may be allowed in the Ford Lobby at one time. The staircase should be temporarily blocked off in Stage 2. To limit the capacity in the entrance, wayfinding floor markers should be placed outside showing people where to stand. Only use the end entrances initially and close the middle door.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Social distancing Responsibility Policies Facilities Safety and Security Front of House

Photos/Wayfinding

Description Proper hand hygiene should be encouraged upon entrance to the PPE Use/Hand theatre. Hand sanitizer should be placed inside the main entrance and Hygiene Policies prior to entering the Foyer, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all patrons MUST wear face masks.

Michigan Opera Theatre COVID-19 Reopening Plan 49

Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Description In addition to the social distancing control measures, the management of crowds should be maintained by staff to ensure capacity limits are being adhered in this area and clustering is not occurring. Any future group events may allow groups to enter here as long as regular patrons are not attending the theatre at the same time. Actively Managing Crowds Policy Link to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Safety and Security Front of House

Description All patrons entering through the entrance should complete the health screening questionnaire prior to accessing the theatre. Patrons should not be allowed to visit the theatre if they are experiencing symptoms of COVID-19.

Health Screening Links to Applicable Procedures 4.1 Wellness Check-ins

Responsibility Safety and Security

Description Clear communication regarding the location of the designated entrance of the theatre should be maintained and made clearly visible. Wayfinding floor markers should be placed to allow for 6’ of distance in the queue, and outside of the entrance to ensure 6’ of distance while waiting to enter the theatre. Communication to Patrons Links to Applicable Procedures Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing poster Mask usage poster

Michigan Opera Theatre COVID-19 Reopening Plan 50

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 51

3.7 Broadway Lounge

Do people congregate in this Yes area? Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Door handles, hard seating, tables, trash receptacles, ATM (if any) Surface is touched by numerous Yes people daily Short or prolonged contact with Prolonged Risk Assessment surface? Recommended Control • The Broadway Lounge may Measures be used for selling gifts or can be used as a Concessions Bar OR temporary overflow room • Staff should manage crowd flow through active control and social distancing to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 1st floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Retail Safety and Security Marketing

Description Cleaning and Disinfection of retail displays, trash receptacles, hard Cleaning and seating, tables, an ATM (if any), the retractable entrance gate, and Disinfection Policies door handles should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours (e.g. events and intermission).

Michigan Opera Theatre COVID-19 Reopening Plan 52

Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Retail Environmental Services

Description Regular food service and private events should continue to follow the social distancing and crowd management policies of the Broadway Lounge. Applicable policies regarding patron safety should be incorporated into event resumes. Food service personnel should follow the policies in the COVID-19 Preparedness and Response Plan prepared by Continental. Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management Continental Facilities

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should immediately notify security to help isolate the symptomatic person. The person should be escorted out through the entrance to a designated isolation space. The isolation space should be determined by the Pandemic team and should have a clear as path to a designated exit as possible. Restrooms are recommended as these may already Isolation Policies have necessary cleaning materials.

Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description Social distancing measures should be followed while patrons are Social distancing entering. During stage 2 of reopening, a total of 10 people may be Policies allowed in the Broadway Lounge at one time. Furniture should be arranged to allow for social distancing or removed.

Michigan Opera Theatre COVID-19 Reopening Plan 53

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos/Wayfinding

Description Hand sanitizer should be placed inside the Broadway Lounge during events, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all patrons MUST wear face masks. PPE Use/Hand Hygiene Policies Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Communication to Description Patrons

Michigan Opera Theatre COVID-19 Reopening Plan 54

Communication materials regarding social distancing and hand washing should be posted in the Broadway Lounge to reinforce the theatre’s requirements.

Links to Applicable Procedures Social Distancing Poster Hand washing poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 55

3.8 Broadway Box Office

Do people congregate in this No area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Forms of payment, paper tickets, ticket scanners, desks, chairs, door handles Surface is touched by numerous Yes people daily Short or prolonged contact with Short – door handles, forms of surface? payment, paper tickets Risk Assessment Prolonged – ticket scanners, desks, chairs Recommended Control • Social distancing Measures requirements should be followed by staff working the booth • Staff should avoid handling paper materials and should be encouraged to use contactless ticket scanners • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 1st floor Department Individual Contact Environmental Department/Person(s) services Responsible Front of House Marketing

Description Cleaning and Disinfection of door handles, desks, ticket scanners, seating, and desks should be performed at least daily. During events, Cleaning and these surfaces should be cleaned and disinfected at least before and Disinfection Policies after peak hours (e.g. events and intermission).

Links to Applicable Procedures

Michigan Opera Theatre COVID-19 Reopening Plan 56

4.5 Cleaning and Disinfection Plan

Responsibility Front of House Environmental Services

Description Social distancing measures should be followed while front of house staff are using the box office. A total of 2 staff should be allowed to sit in the Broadway Box Office while checking patrons in.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security Front of House

Social distancing Photos/Wayfinding Policies

Description Proper hand hygiene should be followed by staff when working in the box office. Hand sanitizer should be provided for the staff, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all staff MUST wear face masks. It is also recommended to wear gloves when handling paper PPE Use/Hand materials from patrons. Hygiene Policies

Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Michigan Opera Theatre COVID-19 Reopening Plan 57

3.9 Madison Entrance (Vincent Lobby)

Do people congregate in this Yes area? Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Door handles, handrails, desks, trash receptacles, ticket scanners, coat hangers, booster seats, assisted listening devices Surface is touched by numerous Yes people daily Short or prolonged contact with Prolonged surface? Risk Assessment Recommended Control • Attendance to events should Measures be divided between Broadway and Madison entrances to minimize congestion. • Staff should manage crowd flow through the entrance and into the theatre through active control and use of stanchions to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 1st floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Front of House Safety and Security Marketing

Description Cleaning and Cleaning and Disinfection of desks, ticket scanners, handrails, trash Disinfection Policies receptacles, door handles, coat hangers, booster seats, and assisted

Michigan Opera Theatre COVID-19 Reopening Plan 58

listening devices should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours (e.g. events and intermission).

Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Front of House Environmental Services

Description Social distancing measures should be followed while patrons are entering and having their tickets checked. A total of 4 patrons and 4 staff should be allowed to stand in the Madison vestibule while checking in. During stage 2 of reopening, a total of 8 people may be allowed in the Vincent Lobby at one time. The staircase should be temporarily blocked off in Stage 2. To limit the capacity in the entrance, wayfinding floor markers should be placed outside showing people where to stand. Crowd managers should be in position during all events to control limited entry and exiting.

Links to Applicable Procedures 4.4 Actively Managing Crowds Social distancing Policies Responsibility Facilities Safety and Security Front of House

Photos/Wayfinding

Michigan Opera Theatre COVID-19 Reopening Plan 59

Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Responsibility Safety and Security Front of House

Responsibility Safety and Security Description Clear communication regarding the location of the designated entrance of the theatre should be maintained and made clearly visible. Wayfinding floor markers should be placed to allow for 6’ of distance in the queue, and outside of the entrance to ensure 6’ of distance while waiting to enter the theatre.

Communication to Links to Applicable Procedures Patrons Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing poster Mask usage poster

Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 60

Marketing

3.10 Elevators and Stairs

Do people congregate in this Yes area? People have had a tendency to congregate in this area while waiting Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Elevator buttons, handrails, stair rails Surface is touched by numerous Yes people daily Surfaces touched more frequently during events Risk Assessment Short or prolonged contact with Long surface? Control Measures • Avoid different groups of people from using elevators at one time, signage posted internally with limits / # of patrons allowed in elevator at one time • Follow cleaning and disinfection measures for all high-touch points • Communicate to patrons through signage on the outside of elevators

Broadway entrances- 1.) Ford lobby / Box Office, 2.) Ford Center for Arts & Learning / FCAL & Sky Deck. Location Madison entrances- 1.) Smith lobby, 2.) Vincent lobby, 3.) Stage door Back of the house – Freight elevator Department Individual(s) Contact Department/Person(s) Facilities Responsible Environmental services

Michigan Opera Theatre COVID-19 Reopening Plan 61

Marketing

Description Social distancing measures such as floor markers should be employed to prevent people congregating in front of elevators and stairs, and to prevent different groups of people using elevators at the same time. Patrons should only use elevators with their own party. • Freight and employee elevators should be limited to a maximum of 4 people. All other elevators should be limited to a maximum of 4 people if they are in the same group, or 2 if they are not in the same group. Social distancing • Stairs should be marked where people should walk up and walk Policies down, but do not have capacity restrictions. During Stage III of reopening when the upper levels are used, consider restricting one side for going up and one side for going down.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Description Elevator buttons, elevator handrails, and stair rails are high-touch points in the theatre and, thus, should be cleaned and disinfected at least daily. During events in areas where drinking fountains are located, clean and disinfect at least before and after peak hours (e.g. events and intermission). Elevators that are infrequently used can be cleaned Cleaning and weekly Disinfection Link to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental services

Description Hand sanitizer stations should be placed outside all patron and employee elevators as well as at the top and bottom of each stair well to prevent the spread of contamination. Staff should be trained to ensure they are practicing effective hand hygiene. PPE Use/Hand

hygiene Links to Applicable Procedures COVID-19 Employee Training 4.2 Face Masks & Personal Protective Equipment 4.7 Training

Michigan Opera Theatre COVID-19 Reopening Plan 62

Responsibility Facilities

Description Communication regarding elevator use policies should be posted inside & outside of elevators reinforcing social distancing measures. Floor markings should be placed outside of elevators and stairs to help direct traffic and prevent clustering of people. Signage indicating the capacity of each elevator should be posted (see Social Distancing plan above).

Links to Applicable Procedures 4.8 Communications Communication Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing poster Mask usage poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 63

3.11 Main Auditorium

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Public: Soft chairs, hand rests, door handles Staff: tools, ropes, stage, props, light board, other theatrical equipment Surface is touched by numerous Yes Risk people daily? Assessment Short or prolonged contact with Prolonged surface? Recommended Control • During stage 2, events in the Measures auditorium should only seat people on the main floor • For each event, seating should be arranged to allow for 6’ of social distancing. Avoid using the aisle seats. • Cleaning and disinfection of high touch surfaces should be performed daily, or more often during events

Location/Zone 1st – 3rd Department Individual Contact Facilities Environmental Department/Pe services rson(s) Opera and Dance Responsible Productions Stage and Theatrical Safety and Security Marketing

Cleaning and Disinfection Description Policies

Michigan Opera Theatre COVID-19 Reopening Plan 64

Cleaning and Disinfection should be performed by the responsible person or department to mitigate the risk of COVID-19 transmission from high-touch surfaces.

Environmental services: High touch-surfaces in the audience include soft chairs, hand rests, and door handles. Surfaces should be cleaned at least daily. During events, surfaces should be cleaned and disinfected at least before and after peak hours.

Stage and theatrical: High touch-surfaces in the back of the house include tools, curtain ropes, the stage, and any props, which will vary by performance. Surfaces should be cleaned at least weekly. During events, surfaces should be cleaned and disinfected at least before and after peak hours. Staff should be encouraged not to share tools to prevent cross contamination. Each device should be wiped down at least before and after each event. Only stagehands that have been trained in the maintenance and cleaning of electrical equipment (e.g. light board, iPads, sound boards) should perform this work.

Links to Applicable Procedures 4.5 Cleaning and Disinfection

Responsibility Environmental Services Stage and theatrical

Description Depending on the size of the event, the main auditorium should be prepared in accordance with the applicable procedure. COVID-19 risk management should be incorporated into event resumes and plans.

Events Link to Applicable Procedures Management 4.6 Events Management

Responsibility Opera and Dance Productions Stage and Theatrical

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should immediately notify security to help isolate the symptomatic person. The person should be Isolation escorted out through the entrance to a designated isolation space. Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 65

Safety and Security

Description The auditorium consists of several levels, each of which should have social distancing control measures applied: • Ground floor • Second floor (Box seats) • Third floor (trustee circle) • Fourth floor (middle balcony) • Fifth floor (upper balcony) Social distancing measures should be followed while patrons, staff, and/or volunteers are present in the auditorium. During Stage 2 of reopening, 250 patrons can be allowed in the theatre while maintaining 6’ of separation. The ground floor should only be used to limit the number of surfaces that could be touched and would require cleaning. The end seats should be restricted to reduce exposure to people walking in aisles. Additional levels may be opened up in later reopening stages and should follow the social distancing limits in Section 4.4. Actively Managing Crowds. Patrons entering the building should be split between the Broadway and Social Madison entrances. Stanchions may be considered to prevent crowding in the distancing box office area. Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos

Description PPE Use/Hand Proper hand hygiene is required for this space due to the potential of contact Hygiene with high-touch areas. Hand sanitizer should be placed outside all theatre Policies entrances, and the supply should be managed to ensure a sufficient volume.

Michigan Opera Theatre COVID-19 Reopening Plan 66

Hand sanitizer should be placed at a minimum at the identified locations below. All theatre staff should be required to wear face masks when working at the theatre. If production and technical staff are required to work consistently within 3’ of each other, they should consider wearing face shields.

Links to Applicable Procedures 4.1 Wellness Check-ins

Responsibility Environmental services

Photos

Description In addition to the social distancing control measures, the management of crowds should be maintained by staff at the main entrance to ensure capacity limits are being adhered in this area, and to ensure clustering is not occurring in the entrances to the theatre. Ushers should greet people at the entrance to any aisle used during the event, and escort them to a seat. Ushers should Actively ensure the people sit 6 ft apart from each other during performances. Families Managing may be allowed to sit next to each other. Crowds Policy Link to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Safety and Security Volunteers

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Description Signage must be posted outside of the entrance informing customers not to enter if they are or have been recently sick. Signage must inform customers that they are required to wear face masks during all events. Program notes and brochures should only be handed individually to customers by a box office employee wearing gloves. Communicatio n to Patrons Links to Applicable Procedures Social Distancing Poster Mask usage poster

Responsibility Marketing

Definition All employees and any volunteer ushers should be trained on COVID-19 risk management as well as the procedures and policies in the Reopening plan prior to beginning events. Training should be documented in the applicable system. After restarting events, retraining should be performed on a quarterly basis by a manager or experienced employee.

Training Links to Applicable Procedures COVID-19 Employee Training 4.7 Training

Responsibility Facilities

Michigan Opera Theatre COVID-19 Reopening Plan 68

3.12 Grand Foyer (Grand Lobby)

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Concession stands/bar, ticket counter, handrails Surface is touched by numerous Yes people daily? Risk Assessment Short or prolonged contact with Short surface? Recommended Control • Sentinel staff should prevent Measures crowding of patrons. • For each event, seating should be arranged to allow for 6’ of social distancing. • Cleaning and disinfection of high touch surfaces should be performed daily, or more often during events

Location/Zone 1st Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Events Management Safety and Security Marketing

Description Cleaning and Disinfection should be performed to mitigate the risk of COVID-19 transmission from high-touch surfaces. High touch-surfaces in the audience include concession stands/bars. Surfaces should be cleaned at least daily. During events, surfaces should be cleaned and Cleaning and disinfected at least before and after peak hours. Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection

Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 69

Environmental Services

Description Depending on the size of the event, the Grand Lobby should be prepared in accordance with the applicable procedures. COVID-19 risk management should be incorporated into event resumes and plans.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should immediately notify security to help isolate the symptomatic person. The person should be escorted out through the entrance to a designated isolation space. Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description Social distancing measures should be followed while patrons, staff, and/or volunteers are present in the lobby. During Stage 2 of reopening, 35 patrons can be allowed in the Grand Foyer at one time while maintaining 6’ of separation. Floor markers should be placed in front of concession stands/bars to allow for social distancing in queues.

Social distancing Links to Applicable Procedures Policies 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos/Wayfinding

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Description Hand sanitizer should be placed outside all theatre entrances, and the supply should be managed to ensure a sufficient volume. All theatre staff should be required to wear face masks when working at the theatre. Plexiglass barriers should be placed in front of concession stands/bars to protect staff. PPE Use/Hand

Hygiene Policies Links to Applicable Procedures 4.1 Wellness Check-ins

Responsibility Environmental services

Description In addition to the social distancing control measures, the management of crowds should be maintained by sentinel staff to ensure capacity Actively Managing limits are being adhered in this area, and to ensure clustering is not Crowds Policy occurring prior to seating or during intermission.

Link to Applicable Procedures

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4.4 Actively Managing Crowds

Responsibility Safety and Security Volunteers

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3.13 Wasserman Promenade

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Concession stands/bars Surface is touched by numerous No people daily? Short or prolonged contact with Short surface? Risk Assessment Recommended Control • The Promenade should be Measures used by patrons only during Stage 3. • Sentinel staff should prevent crowding of patrons. • For each event, seating should be arranged to allow for 6’ of social distancing. Avoid using the aisle seats. • Cleaning and disinfection of high touch surfaces should be performed daily, or more often during events

Location/Zone 2nd Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Events Management Safety and Security Marketing

Description Cleaning and Disinfection should be performed to mitigate the risk of COVID-19 transmission from high-touch surfaces. High touch-surfaces Cleaning and in the audience include concession stands/bars . Surfaces should be Disinfection Policies cleaned at least daily. During events, surfaces should be cleaned and disinfected at least before and after peak hours.

Links to Applicable Procedures

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4.5 Cleaning and Disinfection

Responsibility Environmental Services

Description Depending on the size of the event, the Wasserman Promenade should be prepared in accordance with the applicable procedures. COVID-19 risk management should be incorporated into event resumes and plans.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should immediately notify security to help isolate the symptomatic person. The person should be escorted out through the entrance to a designated isolation space. Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description To minimize social distancing and cleaning challenges, it is recommended to use the Promenade for events starting in Stage 3. Social distancing measures should be followed while patrons, staff, and/or volunteers are present in the lobby. During Stage 3 of reopening, 346 patrons can be allowed in the Promenade at one time during events while maintaining 6’ of separation. Floor markers should be placed in front of concession stands/bars to allow for social Social distancing distancing in queues. Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos/Wayfinding

Michigan Opera Theatre COVID-19 Reopening Plan 74

Description Hand sanitizer should be placed outside all theatre entrances, and the supply should be managed to ensure a sufficient volume. All theatre staff are required to wear face masks when working at the theatre. Plexiglass barriers should be placed in front of concession stands/bars to protect staff. PPE Use/Hand

Hygiene Policies Links to Applicable Procedures 4.1 Wellness Check-ins

Responsibility Environmental services

Description In addition to the social distancing control measures, the management of crowds should be maintained by sentinel staff to ensure capacity limits are being adhered in this area, and to ensure clustering is not occurring prior to seating or during intermission.

Actively Managing Link to Applicable Procedures Crowds Policy 4.4 Actively Managing Crowds

Responsibility Safety and Security Volunteers

Michigan Opera Theatre COVID-19 Reopening Plan 75

3.14 Cadillac Café

Do people congregate in this Yes area? Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Soft-covered seats, hard chairs, tables, touchscreens, glasses, silverware, disposable items, menus, restroom, sinks Risk Assessment Recommended Control • Placement of wayfinding Measures floor markers or signage to identify one way in and one way out • Staff should keep track of the number of people in this space and ensure they enter at the designated entrance • Arrange tables and chairs to ensure 6’ of social distancing at all times

Location 1st floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Safety and Security Continental Marketing

Description Cleaning and Disinfection should be performed to mitigate the risk of COVID-19 transmission from high-touch surfaces. High touch surfaces should be cleaned and disinfected in accordance with food safety policies. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection

Responsibility Continental

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Environmental Services

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person. The isolation space should be determined by the Pandemic team and should have a clear as path to a designated exit as possible. Restrooms are recommended as these may already have necessary cleaning materials.

Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Social distancing measures should be followed while patrons and staff are present in the rooms. To ensure social distancing in this space, 14 people can be allowed in Cadillac Café while maintaining 6’ of separation. The capacity may be allowed to increase to 50% of capacity (54 people total using a 3’ safety radius per person). Patrons should enter the door adjacent to the exit passage and leave via the passage that leads to the Vincent Lobby. According to EO 2020-114, restaurants are required to limit capacity to 50% of normal seating which for the Café is 54 people.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Social distancing Responsibility Policies Facilities Safety and Security Continental

Photos/Wayfinding

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Description Proper hand hygiene is required for this space due to the potential of contact with high-touch areas. Hand sanitizer should be placed at the entrance and exit, and the supply should be managed to ensure a sufficient volume. Staff should be encouraged to follow proper handwashing policies consistent with food safety. All patrons and staff are required to wear face coverings unless they are PPE Use/Hand seated and eating or drinking. Hygiene Policies Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services Continental

Description In addition to the social distancing control measures, flow control at the entrance and exit of the Café are necessary to ensure that the maximum capacity is maintained, and that overcrowding is limited.

Actively Managing Link to Applicable Procedures Crowds Policy 4.4 Actively Managing Crowds

Responsibility Safety and Security Continental

Description Regular food service and private events should continue to follow the social distancing and crowd management policies of Cadillac Café. Applicable policies regarding patron safety should be incorporated into event resumes.

Link to Applicable Procedures Events Management 4.6 Events Management

Responsibility Events Management Continental Facilities

Description Clear communication regarding the locations of the designated Communication to entrance and exit of the Café should be maintained and made clearly Patrons visible. Floor markings should be placed in strategic locations to ensure social distancing is achieved.

Michigan Opera Theatre COVID-19 Reopening Plan 78

Signage reminding patrons of mask requirements and proper hand hygiene should be placed where they are clearly visible.

Links to Applicable Procedures Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing poster Mask usage poster

Responsibility Marketing

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3.15 Dressing Rooms

Do people congregate in this Yes area? Is there proximity with the Performers and crew only public? Is proximity to public longer than Yes just in passing? High-touch surfaces Sinks, showers, toilets, doors, coat hangers, chairs, tables

Risk Assessment Surface is touched by numerous Yes people daily? Short or prolonged contact with Prolonged surface? Control Measures • Communicate to performers and crew regarding social distancing requirements in each space • Place hand sanitizer stations inside the dressing rooms

Basement 1st floor stage left (3x) 2nd floor up stage right stairway (3x) Location 3rd floor stage left elevator to third Lower level stage left stairway (5x) 6th floor (outside of Black Box theatre)

Department Individual(s) Contact Facilities Department/Person(s) Responsible Environmental services Marketing

Description Social distancing measures should be followed while staff, performers, or crew are using dressing rooms. Capacity limit signage should be posted outside of each restroom instructing how many people can be in Social distancing at one time. Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility

Michigan Opera Theatre COVID-19 Reopening Plan 80

Facilities

Description Sinks, showers, toilets, doors, coat hangers, chairs, and tables are common high touch surfaces in DOH dressing rooms. These should be cleaned at the recommended frequencies described in the plan.

Cleaning and Link to Applicable Procedures Disinfection 4.5 Cleaning and Disinfection Plan

Responsibility Environmental services

Description Immediately after identifying a performer, crew member, or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Communication regarding dressing room use policies should be posted inside or outside restrooms reinforcing social distancing and hand hygiene measures.

Links to Applicable Procedures 4.8 Communications Communications COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

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3.16 Lomason Opera Lounge

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Trash receptacles, door handles, hard seating, tables, disposable items, touchscreen Surface is touched by numerous Yes Risk Assessment people daily Short or prolonged contact with Prolonged surface? Recommended Control • Staff should manage crowd Measures flow through active control and social distancing to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 3rd floor Department Individual Contact Facilities Events Management Department/Person(s) Responsible Environmental services Safety and Security Marketing

Description Cleaning and Disinfection of trash receptacles, hard seating, tables, touchscreen, and door handles should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

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Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Regular food service and private events should continue to follow the social distancing and crowd management policies of Lomason Opera Lounge. Applicable policies regarding patron safety should be incorporated into event resumes.

Link to Applicable Procedures Events Management 4.6 Events Management

Responsibility Events Management Continental Facilities

Description Social distancing measures should be followed while patrons are entering. During stage 2 of reopening, a total of 11 people may be allowed in the Lomason Opera Lounge at one time. Furniture should be arranged to allow for social distancing or removed.

Social distancing Links to Applicable Procedures Policies 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos/Wayfinding

Michigan Opera Theatre COVID-19 Reopening Plan 83

Description Hand sanitizer should be placed inside the Lomason Opera Lounge during events, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all patrons MUST wear face masks. PPE Use/Hand Hygiene Policies Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Description Communication materials regarding social distancing and hand washing should be posted in the Lomason Opera Lounge to reinforce the theatre’s requirements.

Links to Applicable Procedures Communication to Social Distancing Poster Patrons Hand washing poster Mask usage poster

Responsibility Marketing

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3.17 Marlene L. Boll Hall

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Trash receptacles, door handles, hard seating, tables, instruments, A/V equipment Surface is touched by numerous Yes Risk Assessment people daily Short or prolonged contact with Prolonged surface? Recommended Control • Staff should manage crowd Measures flow through active control and social distancing to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 3rd floor Department Individual Contact Facilities Events Management Department/Person(s) Responsible Environmental services Safety and Security Marketing

Description Cleaning and Disinfection of trash receptacles, hard seating, tables, instruments, A/V equipment and door handles should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Michigan Opera Theatre COVID-19 Reopening Plan 85

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Performances and events should continue to follow the social distancing and crowd management policies of Marlene L. Boll Hall. Applicable policies regarding patron safety should be incorporated into event resumes.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management Facilities

Description Social distancing measures should be followed while patrons are entering. During stage 2 of reopening, a total of 31 people may be allowed in the Marlene L. Boll Hall at one time. A total of 9 people may be allowed into the Boll Hall Lobby. Furniture should be arranged to allow for social distancing or removed. Staff and performers should enter the hall off of the Boll Hall Lobby and exit back to the passage. Social distancing Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos/Wayfinding

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Description Hand sanitizer should be placed inside the Marlene L. Boll Hall during events, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all patrons MUST wear face masks. At least one hand sanitizer stations should be placed in the Boll Lobby. PPE Use/Hand

Hygiene Policies Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Description Communication materials regarding social distancing, hand washing, and mask usage should be posted in the Marlene L. Boll Hall to reinforce the theatre’s requirements.

Communication to Links to Applicable Procedures Patrons Social Distancing Poster Hand washing poster Mask usage poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 87

3.18 Prep Kitchen

Do people congregate in this Yes area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? Risk Assessment High touch surfaces Sinks, food preparation tables, microwaves, pantry Recommended Control • Follow cleaning and Measures disinfection measures for food preparation areas • Limit the capacity to maintain social distancing

Location 2nd floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Safety and Security Continental Marketing

Cleaning and Links to Applicable Procedures Disinfection Policies 4.5 Cleaning and Disinfection

Responsibility Continental Environmental Services

Michigan Opera Theatre COVID-19 Reopening Plan 88

Description Immediately after identifying a staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Social distancing measures should be followed while staff are present in the rooms. To ensure social distancing in this space, 4 people can be allowed in the Prep Kitchen while maintaining 6’ of separation.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security Continental

Social distancing Photos/Wayfinding Policies

Description Proper hand hygiene is required for this space due to the potential of PPE Use/Hand contact with high-touch areas. Hand sanitizer should be placed at the Hygiene Policies entrance and exit, and the supply should be managed to ensure a sufficient volume. Staff should be encouraged to follow proper handwashing policies consistent with food safety.

Michigan Opera Theatre COVID-19 Reopening Plan 89

All staff are required to wear face coverings while working in the kitchen.

Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services Continental

Description Regular food service and private events should continue to follow the social distancing and crowd management policies of the kitchen and the adjacent Frankel Lounge. Applicable policies regarding patron and staff safety should be incorporated into event resumes.

Link to Applicable Procedures Events Management 4.6 Events Management

Responsibility Events Management Continental Facilities

Description Signage reminding staff of mask requirements and proper hand hygiene should be placed where they are clearly visible.

Links to Applicable Procedures COVID-19 Symptoms Poster Communication to Social Distancing Poster Patrons Hand washing poster Mask usage poster

Responsibility Marketing

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3.19 Allesee Dance and Opera Resource Library

Do people congregate in this Yes, employees only area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? High touch surfaces Shared office equipment, door handles, tables, chairs, books, film, and tapes Surface is touched by numerous Yes people daily Short or prolonged contact with Short Risk Assessment surface? Control Measures • Ensure staff working in this space continue to follow social distancing • Encourage staff to refrain from sharing office equipment • Disinfection of high-touch surfaces such as shared office equipment, door handles, and office spaces should be performed regularly

Location/Zone 2nd floor Department Individual(s) Contact Facilities Department/Perso n(s) Responsible Environmental services Marketing

Description 1. Hand sanitizer stations/bottles should be provided in this area for employees. PPE Use/Hand 2. Employees should make an effort to refrain from sharing common hygiene (staff) office supplies. 3. When sitting at their desks, even if they are alone at the time, ALL employees should wear face masks. Face masks do not need to be worn if an employee is alone in their office with the door closed.

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4. Staff should be encouraged to follow proper hand hygiene recommended by CDC by washing their hands frequently throughout the workday including at the beginning of their shift, at the end, and after using a restroom.

Links to Applicable Procedures COVID-19 Employee Training 4.2 Face Masks and Personal Protective Equipment 4.7 Training

Responsibility Facilities

Description 1. Social distancing measures should be followed while staff are present in the rooms. To ensure social distancing in this space, 21 people can be allowed in the Allesee library while maintaining 6’ of separation. 2. Staff should ensure that they sit and pass through their spaces while maintaining 6’ of social distancing. Patrons or vendors who are welcomed into staff spaces should also follow the established policies regarding social distancing. 3. Floor markers should be placed in front of the following areas to maximize social distancing. a. shared computers, printers, copiers

Links to Applicable Procedures 4.4 Actively Managing Crowds

Social distancing Responsibility Policies Facilities

Photos

Michigan Opera Theatre COVID-19 Reopening Plan 92

Description The Cleaning and Disinfection plan should be used to mitigate the risk of COVID-19 transmission from high-touch surfaces. High-touch surfaces in these rooms include shared office equipment, door handles, tables, and chairs. Cleaning and Disinfection Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Description Immediately after identifying a staff member experiencing symptoms of COVID-19, the symptomatic person should be escorted to the appropriate isolation space.

Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Security

Description Clear communication regarding entrances and exits of the office space, room capacity limits in conference rooms, and information on COVID-19 should be maintained and made clearly visible. Floor markings should be placed in front of copiers to allow for social distancing.

Capacity limit signage, symptoms, and hand washing posters should be placed outside of the door to the library.

Links to Applicable Procedures Communication 4.4 Actively Managing Crowds 4.8 Communications COVID-19 Employee Training COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 93

3.20 Lee and Floy Barthel Costume Center

Do people congregate in this Yes, employees only area? Is there proximity with the No public? Is proximity to public longer than N/A just in passing? High touch surfaces Shared office equipment, door handles, tables, chairs, costumes, clothes irons Surface is touched by numerous Yes people daily Short or prolonged contact with Prolonged Risk Assessment surface? Control Measures • Ensure staff working in this space continue to follow social distancing • Encourage staff to refrain from sharing office equipment • Disinfection of high-touch surfaces such as shared office equipment, door handles, and office spaces should be performed regularly

Location/Zone 3rd floor Department Individual(s) Contact Facilities Department/Perso n(s) Responsible Environmental services Marketing

Description 1. Hand sanitizer stations/bottles should be provided in this area for employees. PPE Use/Hand 2. When working with a performer on costume fitting or when staff are hygiene (staff) working consistently within 3’ of each other, they should consider wearing face shields. 3. Employees should make an effort to refrain from sharing common office supplies.

Michigan Opera Theatre COVID-19 Reopening Plan 94

4. When sitting at their desks, even if they are alone at the time, ALL employees should wear face masks. Face masks do not need to be worn if an employee is alone in their office with the door closed. 5. Staff should be encouraged to follow proper hand hygiene recommended by CDC by washing their hands frequently throughout the workday including at the beginning of their shift, at the end, and after using a restroom.

Links to Applicable Procedures COVID-19 Employee Training 4.2 Face Masks and Personal Protective Equipment 4.7 Training

Responsibility Facilities

Description 1. Social distancing measures should be followed while staff are present in the rooms. Although the Costume Center will allow for 20 people at one time while maintaining 6’ of separation, this is based on the square footage only. Since much of the Center is taken up by costumes, the recommended capacity should be the number of staff members plus two performers at one time. One person may occupy the manager’s office at a time. 2. Staff should ensure that they sit and pass through their spaces while Social distancing maintaining 6’ of social distancing. Performers or vendors who are Policies welcomed into staff spaces should also follow the established policies regarding social distancing.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities

Photos

Michigan Opera Theatre COVID-19 Reopening Plan 95

Description The Cleaning and Disinfection plan should be used to mitigate the risk of COVID-19 transmission from high-touch surfaces. High-touch surfaces in these rooms include shared office equipment, door handles, tables, clothes irons, and chairs. Cleaning and Disinfection Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Description Immediately after identifying a staff member experiencing symptoms of COVID-19, the symptomatic person should be escorted to the appropriate isolation space.

Isolation Policies Links to Applicable Procedures 4.3 Symptoms Management

Responsibility Safety and Security

Description Clear communication regarding entrances and exits of the office space, room capacity limits in conference rooms, and information on COVID-19 should be maintained and made clearly visible.

Communication Capacity limit signage, symptoms, and hand washing posters should be placed outside of the door to the Costume Center.

Links to Applicable Procedures 4.4 Actively Managing Crowds

Michigan Opera Theatre COVID-19 Reopening Plan 96

4.8 Communications COVID-19 Employee Training COVID-19 Symptoms Poster Social Distancing Poster Hand washing Poster

Responsibility Marketing

3.21 Performance and Recital Rooms

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Trash receptacles, door handles, barres, hard seating, tables, instruments, A/V equipment Surface is touched by numerous Yes Risk Assessment people daily Short or prolonged contact with Prolonged surface? Recommended Control • Staff should manage crowd Measures flow through active control and social distancing to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone Basement, 4th-5th floors Department Individual Contact Facilities Department/Person(s) Events Management Responsible Environmental services Safety and Security

Michigan Opera Theatre COVID-19 Reopening Plan 97

Marketing

Description Cleaning and Disinfection of trash receptacles, hard seating, tables, barres, and door handles should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Performances and events should continue to follow the social distancing and crowd management policies of the recital and performance rooms. Applicable policies regarding patron safety should be incorporated into event resumes.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management Facilities

Description 1. Social distancing measures should be always followed in staff offices. See Section 4.4 Actively Managing Crowds for recommend Social distancing capacity limits for each space. Policies 2. Performers should ensure that they pass through their spaces while maintaining 6’ of social distancing. Audience seating should be placed to ensure they are at least 6’ apart.

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Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos

Description Hand sanitizer should be placed inside the performance and recital rooms during events, and the supply managed to ensure a sufficient volume. In accordance with Michigan Executive Order requirements, all patrons MUST wear face masks. PPE Use/Hand Hygiene Policies Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services

Description Communication materials regarding social distancing, hand washing, Communication to and mask usage should be posted outside of all performance and recital Patrons rooms to reinforce the theatre’s requirements.

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Capacity limit signage and hand washing posters should be placed outside of the following DOH performance and recital rooms: • Basement o Chorus Room A o Chorus Room B o Piano o Musicians room • 4th Floor o Recording studio o Vocal assessment o Music practice room o Recording o David Handelman Studio • 5th floor o Margo Cohen Dance Center

Links to Applicable Procedures Social Distancing Poster Hand washing poster Mask usage poster

Responsibility Marketing

Michigan Opera Theatre COVID-19 Reopening Plan 100

3.22 Black Box Theatre

Do people congregate in this Yes area? Is there proximity with the Yes public? Is proximity to public longer than Yes just in passing? High touch surfaces Trash receptacles, door handles, hard seating, tables, instruments, A/V equipment, touchscreens Surface is touched by numerous Yes Risk Assessment people daily Short or prolonged contact with Prolonged surface? Recommended Control • Staff should manage crowd Measures flow through active control and social distancing to avoid clustering. • Cleaning and disinfection of high-touch points should occur at least daily, or more often during events

Location/Zone 6th floor Department Individual Contact Facilities Events Management Department/Person(s) Responsible Environmental services Safety and Security Marketing

Description Cleaning and Disinfection of trash receptacles, hard seating, tables, and door handles should be performed at least daily. During events, these surfaces should be cleaned and disinfected at least before and after peak hours. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection Plan

Responsibility Environmental Services

Michigan Opera Theatre COVID-19 Reopening Plan 101

Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Frequency As needed, as soon as symptoms are identified Description Performances and events should continue to follow the social distancing and crowd management policies of the Black Box theatre. Applicable policies regarding patron safety should be incorporated into event resumes.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management Facilities

Description 1. Social distancing measures should be followed while staff are present in the rooms. To ensure social distancing in this space, 23 people can be allowed in the Black Box theatre while maintaining 6’ of separation. 2. Staff should ensure that they sit and pass through their spaces while maintaining 6’ of social distancing. Patrons or vendors who are welcomed into staff spaces should also follow the established Social distancing policies regarding social distancing. Policies Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Safety and Security

Photos

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Responsibility Environmental services

Description Communication materials regarding social distancing, hand washing, and mask usage should be posted outside of all performance and recital rooms to reinforce the theatre’s requirements.

Capacity limit signage, symptoms, and hand washing posters should be placed outside of the door to the Costume Center. Communication to Patrons Links to Applicable Procedures Social Distancing Poster Hand washing poster Mask usage poster

Responsibility Marketing

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3.23 Sky Deck

Do people congregate in this Yes area? Is proximity to public longer than Yes just in passing? Is there proximity with the Yes public? High touch surfaces Hard chairs, hand railings, iron fence, tables, touchscreens, Risk Assessment glasses, silverware, disposable items, restroom Recommended Control • Staff should keep track of the Measures number of people in this space and ensure they enter at the designated entrance • Arrange tables and chairs to ensure 6’ of social distancing at all times

Location 7th floor Department Individual Contact Facilities Environmental Department/Person(s) services Responsible Safety and Security Continental Marketing

Description Cleaning and Disinfection should be performed to mitigate the risk of COVID-19 transmission from high-touch surfaces. High touch surfaces include hard surface chairs, hand railings, iron fencing, tables, touchscreens, glasses, silverware, disposable items, restrooms, and audio-visual equipment. High touch surfaces should be cleaned and disinfected in accordance with food safety policies. Cleaning and Disinfection Policies Links to Applicable Procedures 4.5 Cleaning and Disinfection

Responsibility Continental Environmental Services

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Description Immediately after identifying a patron or staff member experiencing symptoms of COVID-19, the employees in this space should notify security to help isolate the symptomatic person.

Links to Applicable Procedures Isolation Policies 4.3 Symptoms Management

Responsibility Safety and Security

Links to Applicable Procedures 4.4 Actively Managing Crowds

Responsibility Facilities Social distancing Safety and Security Policies Photos/Wayfinding

Description Proper hand hygiene is required for this space due to the potential of contact with high-touch areas. Hand sanitizer should be placed at the entrance, and the supply should be managed to ensure a sufficient PPE Use/Hand volume. Staff should be encouraged to follow proper handwashing Hygiene Policies policies consistent with food safety. Patrons and staff should wear face coverings if they cannot maintain 6’ of social distancing. Patrons do not need to wear face coverings if they are seated and eating or drinking.

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Links to Applicable Procedures 4.2 Face Masks & Personal Protective Equipment

Responsibility Environmental services Continental

Description In addition to the social distancing control measures, flow control at the entrance of the Sky Deck are necessary to ensure that the maximum capacity is maintained, and that overcrowding when entering or leaving the space is limited.

Actively Managing Link to Applicable Procedures Crowds Policy 4.4 Actively Managing Crowds

Responsibility Safety and Security Continental

Description Regular food service and private events should continue to follow the social distancing and crowd management policies of the Sky Deck. Applicable policies regarding patron safety should be incorporated into event resumes.

Events Management Link to Applicable Procedures 4.6 Events Management

Responsibility Events Management Continental Facilities

Description Signage reminding patrons of mask requirements and proper hand hygiene should be placed where they are clearly visible. Social distancing signage should be placed at the bars and/or food tables to remind people to refrain from congregating at these locations.

Communication to Links to Applicable Procedures Patrons Floor marker placement COVID-19 Symptoms Poster Social Distancing Poster Hand washing poster Mask usage poster

Responsibility

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Marketing

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4 MOT COVID-19 Risk Management Procedures

The following risk management procedures have been developed for the Michigan Opera Theatre based on the on-site risk assessment, industry guidance documents, State of Michigan requirements, and a review of existing MOT procedures and policies.

4.1 Wellness Check-ins

4.1.1 Executive Summary The virus that causes COVID-19 spreads from person-to-person. People are thought to be most contagious when they are symptomatic. CDC recommends that these individuals be isolated either in the hospital or at home (depending on how sick they are) until they no longer pose a risk of infecting others. Following procedures for identifying symptomatic people before they access Detroit Opera House (DOH) is important to keep the premises as protected as possible from SARS-CoV-2. Symptomatic people should be asked to stay home when sick or when confirmed to be positive for COVID-19. Safety and Security should be responsible for identifying symptomatic persons within DOH premises, especially during their ingress. Symptomatic persons or those detected to have body temperatures ≥ to 100.4°F (38°C) should be asked to leave. The Pandemic Team should immediately be notified when someone is denied ingress or asked to leave due to COVID-19 symptoms.

This procedure does not intend to replace any existing one, but to recommend elements to be incorporated to existing procedures in place to better control the spread of SARS-CoV-2 or to safely manage its impacts on other areas. As this procedure is a living document, it should be reviewed monthly.

4.1.1.1 Departments

• Safety and Security (primarily) • Pandemic Team

4.1.2 Summary of Activities Safety and Security personnel will evaluate employees, volunteers, vendors, artists, and patrons for potential COVID-19 symptoms. Employees and other people who work or perform at the theatre should have their body temperature screened prior to entering the facilities. Questionnaires will help manage all requests to return to work onsite as well as implementing wellness self-declaration prior to any employee, volunteer, artist or vendor entering DOH premises.

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4.1.3 Wellness Checks-ins (Staff and Patrons) Principles Wellness Check-ins are procedures and activities that aim to monitor staff, volunteers’, vendors’, and patrons’ health and wellness to prevent the spread of the virus in the workplace. As asymptomatic people are practically impossible to be detected within a reasonable time, and represents lower risk both for the virus carrier and the DOH workplace, the focus should be to identify people who have developed symptoms and prevent access to DOH facilities. The goal is to isolate and give directions to people that are not feeling well within the workplace environment to allow for a safe and healthy recovery, and to prevent the spread of the disease. For the early reopening stages, only essential workers should be granted access to DOH premises. For this reason, employees should have their presence on their building approved by their supervisor. Resources Needed • Temperature monitoring tools o E.g. Infrared thermometers or thermal cameras • Wellness Self Declaration Questionnaires Frequency Prior to returning and accessing DOH premises Activity Summary 1. Employee/vendor is approved to work on-site based on the nature of the work 2. Employee/vendor submits wellness self-declaration every time they arrive at the facilities 3. Depending on the answers, Safety and Security grant or deny access to DOH Activities to Complete Before working on-site (employees, volunteers, artists and vendors) 1. If an employee had symptoms 14 days prior to accessing the facilities, or as required by State of Michigan, the employee must be tested for COVID-19 and pass a COVID-19 test prior to returning to work. 2. Prior to returning, employees, artists, and vendors must coordinate with their supervisor or point of contact in order to work on-site. a. See 4.1.4.1 Questionnaire for Essential Work On-site 3. The request should be reviewed by human resources and/or by the Pandemic Team for final approval. 4. The requesting employee should be notified if the request is ultimately approved or denied.

Wellness Check-In before accessing the premises (employees, volunteers, artists and vendors) 1. When the request for working on-site is approved, the employee/artist/vendor will be allowed to perform their work on DOH property 2. When accessing facilities, employees should complete the Wellness Self- Declaration a. See 4.1.4.2 Wellness Self-Declaration 3. The form will ask questions to determine if the employee has experienced any potential symptoms of COVID-19 or have had contact with the virus for the past two weeks 4. All employees, volunteers, artists, and vendors must wear a face covering to access DOH premises according to internal protocols and State of Michigan requirements. Safety and Security should deny entrance of any individual without a face mask.

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a. Safety and Security can give directions of how the individual can acquire a face covering b. See 4.2 Face Coverings & Personal Protective Equipment for more details. 5. The body temperature of the employee, volunteer, artist, or vendor will be checked in the entrance by screening personnel using infrared contactless thermometers or other tools. Body temperature must be less than 100.4° F to have the entrance granted. a. Backup infrared non-contact thermometers should be available b. See Body Temperature Screening in this section for more details in this section 6. Screening personnel positioned at the employees’ entrance check-in will receive the filled questionnaires and grant or deny permission to enter. 7. In case the employee/volunteer/artist/vendor does not pass the wellness check- in or body temperature screening, they will be told to stay home or seek medical assistance depending on the gravity of the case. Test for COVID-19 may be advised. a. Register and document anytime someone is not granted access to DOH facilities. 8. The Pandemic Team should be immediately notified of who was detected or declared to have COVID-19 symptoms (especially fever) or was denied entering. a. Pandemic Team should follow Symptoms Management procedures. b. See 4.3 Symptoms Management 9. Face shields should be considered if people such as stagehands will be working consistently less than 3 feet from each other.

Wellness Check-in before accessing the premises (Patrons) 1. Patrons must wear a face covering to access DOH premises according to internal protocols and State of Michigan requirements. Safety and Security should either provide a mask or deny entrance of any individual without face coverings. a. Exceptions may be allowed for kids under 5 years old (kids under 2 should not wear masks) and people with medical conditions that make wearing a mask impossible. b. See 4.2 Face Coverings & Personal Protective Equipment for more details. 2. Body temperature screening is optional for patrons and can be used as an enhanced measure. Especially for small events or when it is operationally possible, patrons should have their temperature measured when entering the DOH premises. 3. Screening personnel should be positioned at the entrances and should measure body temperature of patrons using infrared thermometer or other tools as thermal cameras. a. Backup infra-red contactless thermometers should be available. b. See Body Temperature Screening in this section for more details. 4. Patrons with body temperature ≥ 100.4 °F will not be able to ingress. 5. Patrons should be advised to seek medical attention and be tested for COVID-19

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a. Register and document anytime someone is not granted access to DOH facilities. 6. The Pandemic Team should be immediately notified if someone was detected to have COVID-19 symptoms or was denied entering. 7. If for any circumstance a patron needs to be within close contact (e.g. contact within 6 feet or measuring temperature with IR contactless thermometers) personnel should wear N95 masks and disposable gloves. Face shields should be considered.

Body Temperature Screening 1. Employees, volunteers, artists, vendors and patrons should have their body temperatures screened prior to accessing DOH premises (see other titles of this section) a. For situations when screening Patrons’ body temperatures are difficult or impossible, patrons should be advised not to ingress if experiencing COVID-19 symptoms (e.g. signage at entrance, when buying a ticket) 2. Any individual with temperature ≥100.4 °F should not be able to access DOH premises 3. Screening check-in will be positioned at the designated entrances for staff and patrons 4. Individuals will be screened one at a time and must wear masks 5. Screening personnel should be wearing face masks or face shields and gloves when measuring temperatures 6. Thermometers should be immediately disinfected if it touches the skin, face coverings, or when contamination is possible a. Consider having a spare thermometer to continue screening body temperatures while the thermometer is being disinfected Forms and Tools 4.1.4.1 Questionnaire for Essential Work On-site 4.1.4.2 Wellness Self-Declaration MOT reference 4.5 Cleaning and Disinfection Plan documents 4.5.5.5 When someone is sick 4.3 Symptoms Management 4.3.3 Temporary Isolation Policies

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4.1.4 Forms and Tools 4.1.4.1 Questionnaire for Essential Work On-site This questionnaire should be used while only essential work can be performed on-site. Employees, volunteers, artists, and vendors should have their work approved before trying to access the premises. The requests should be evaluated and authorized by supervisor/contact on site and HR or Pandemic Team

4.1.4.1.1 Employee Employee Name Department Date Start Date End Date Mobile phone/Email:

Description of activities that will be performed

Description of negative impacts in case work on- site is not authorized

Authorized by:

Date:

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4.1.4.1.2 Vendor Employee Name MOT contact Company Date Start Date End Date Mobile phone/email:

Description of activities that will be performed

Description of negative impacts in case work on- site is not authorized

Authorized by:

Date:

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4.1.4.2 Wellness Self-Declaration This form should be completed for staff when arriving to DOH premises. Safety and Security will evaluate the answers and grant or deny access.

I am a: [ ] Employee/Volunteer/Artist [ ] Vendor Check-in Date/Time:

CONTACT INFORMATION Name Email Address Mobile number: Employee Details Vendor Details Payroll ID: Vendor’s Company Name: Name of Company Host:

1. Are you feeling any of the following symptoms? Temperature >38 °C (100.4 °F) or higher Yes No Cough associated with other flu-like symptoms Yes No Shortness of breath Yes No Difficulty breathing Yes No Unexplained Tiredness Yes No New loss of taste or smell Yes No

2. Have you traveled internationally within the last 14 days? Yes No 3. Have you had close contact with a confirmed or probable COVID-19 case Yes No within the last 14 days? 4. Have you had close contact with a person with acute respiratory illness Yes No within the last 14 days? 5. Have you recently conducted a COVID-19 test? Yes No 6. If you had a COVID-19 tests, are you considered a suspected COVID-19 Yes No case or have tested positive recently?

If the answer is yes to questions 1, 3, 4, and 5 access to any part of the facility will be denied.

If the answer is yes to question 6 access to any part of the facility will be denied unless the person complies with Back to Work On-site requirements from 4.3.6 Contact Tracing Strategies. Contact Pandemic Team for further instructions.

If the answer is yes to questions 2 tell the employee, volunteer or vendor to monitor carefully for their symptoms and not to show to work if any is present.

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4.2 Face Coverings & Personal Protective Equipment

4.2.1 Executive Summary

Face coverings and Personal Protective Equipment (PPE) are used to protect personnel by minimizing the spread of COVID-19. PPE works as a barrier between an individual’s skin, mouth, nose or eyes and any hazardous material, substance or microorganisms. According to the FDA, the barrier (PPE) has the potential to block transmission of contaminants from bodily fluids, respiratory secretions, or blood. PPE, when used properly and with other infection control practices such as handwashing, using alcohol-based hand sanitizers, and covering coughs and sneezes, minimizes the spread of infection from one person to another.

It is important to note that not all face coverings and face masks are PPE. N95 masks, for example, protect the wearer from being exposed to contaminants, so it is considered PPE. On the other hand, a cloth mask is not intended to protect the wearer, but to minimize the spread of the virus in case the wearer is contaminated. For this reason, it is not considered PPE. N95 respirators and surgical masks are PPE and for this reason are subjected to the OSHA PPE Standard. N95 masks are respirators and are not only subject to the OSHA PPE Standard but also the OSHA Respiratory Protection Standard. To be considered a respirator or PPE (e.g. surgical masks and N95 respirators), the mask should:

• Be manufactured to a recognized standard, and • Provide a proven level of protection to the wearer for work risks such as dust and spray

Since N95 masks and surgical masks should be reserved for critical workers, the requirement from the State of Michigan is to wear other face covering options. CDC encourages the use of cloth masks (that can be homemade) to minimize the spread of the virus in the workplace. N95 masks should be used when performing maintenance, construction, or other activities that requires this normally.

Cloth masks must never replace proper respirators when these are needed while performing any activity associated with a respiratory hazard.

PPE and other personal equipment used at DOH to minimize the spread of the virus should include the following: face masks (non-medical face coverings), face shields, eye protection, and gloves.

This procedure does not intend to replace any existing one, but to recommend elements to be incorporated to documents in place to better control the spread of SARS-CoV-2 or to safely manage its impacts on other areas. As this procedure is a living document, it should be reviewed monthly.

4.2.1.1 Departments 1. Pandemic Team (see Section 2.2) 2. Safety and Security staff

4.2.2 Summary of Activities

All team members should be provided with non-medical grade face coverings. Specific PPE (such as face shields) should be provided depending on the activity and if social distancing cannot be achieved.

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4.2.3 Face Coverings and PPE for COVID 19 Principles Personal Protective Equipment (PPE) is used to protect personnel by minimizing the spread of COVID-19. PPE works as a barrier between an individual’s skin, mouth, nose or eyes and any viral and bacterial microorganisms. According to FDA, the barrier (PPE) has the potential to block transmission of contaminants from body fluids, respiratory secretions, or blood. PPE, when used properly and with other infection control practices such as handwashing, using alcohol-based hand sanitizers, and covering coughs and sneezes, minimizes the spread of infection from one person to another. Resources Needed Goggles, face coverings (face masks), face shields (if necessary), disposable gloves Activities to Complete Face Coverings 1. All employees, volunteers, vendor, artists and patrons are required to wear face coverings while on DOH premises a. Safety and Security will only allow access to any people (including patrons) wearing face coverings. See 4.1 Wellness Check-ins b. Safety and Security should be responsible for asking people to wear masks. If a person refuses, they should be asked to leave. Safety and Security should notify the Pandemic Team if someone refuses to wear face coverings c. This rule can be suspended only by state and local requirements 2. Face coverings are not required for the following circumstances: a. While eating and drinking at food services areas b. Children younger than 5 years old, although children two years old and older are strongly encouraged to wear a face covering, pursuant to guidance from the Centers for Disease Control and Prevention c. People who cannot medically tolerate face coverings d. People who are temporarily speaking with someone who is hearing impaired or otherwise disabled or where the ability to see the mouth is essential to communication e. People giving a speech or broadcasting to an audience i) This can be applied to singing and/or acting f. During identification purposes (e.g. entering the premises), when applicable 3. According to Michigan Executive Order n. 2020-153, it is acceptable patron’s verbal representations that they are not wearing a face covering because they fall within a specific exemption listed above. 4. Face coverings are personal and should never be shared 5. MOT should supply face masks to all employees according to current State of Michigan requirements a. N95 masks should be used when performing maintenance, construction, or other activities that requires this normally. b. CDC recommends the regular use of cloth face coverings for employees and visitors 6. If surgical masks are needed or supplied, MOT must comply with the OSHA PPE standard that includes, among other requirements: a. Perform an assessment to determine whether there is a hazardous condition such that this type of PPE is required

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b. Consider other alternatives such as plexiglass barriers and plexiglass head shield c. Identify and provide the PPE to employees at risk d. Train employees in the use and care of the PPE e. Clean and maintain the PPE (if not disposable), including replacing worn or damaged PPE f. Prepare a plan that is periodically reviewed including employee specific requirements g. Pay all costs associated with the PPE 7. If respirators including N95 respirators are needed or supplied, MOT needs to comply with the OSHA PPE standard and OSHA Respiratory Protection Standard that includes among other requirements: a. Same as for surgical masks discussed above b. Extra training recommended by OSHA or the manufacturer c. Work with employees to make sure masks fit correctly when in use d. Follow-up medical examinations should be encouraged for an employee who gives a positive response to questions in the OSHA Respiratory Protection standard or whose initial medical examination demonstrates the need for a follow-up medical examination (https://www.osha.gov/laws- regs/regulations/standardnumber/1910/1910.134). e. Provide respirators, training, and medical evaluations at no cost to the employee 8. If cloth face coverings or other non-PPE face coverings are supplied, the OSHA PPE Standards or the OSHA Respiratory Protection Standard will not apply. It is recommended that each employee: a. Is supplied with at least 2 face coverings b. Is supplied with extra face coverings when face coverings are damaged or need to be replaced c. Is instructed on how to wear and clean face coverings (see CDC – How to Wear Cloth Face Coverings and CDC – Washing Cloth Face Coverings) d. Can use their own face covering 9. Even if respirators or surgical masks are not necessary, employees can wear them if they want. However, Voluntary Use Requirements under OSHA Respiratory Protection Standard need to be met: a. MOT must determine if there is a hazardous condition that would be subject to the OSHA PPE or Respiratory Protection Standards. b. MOT must ensure that the employee will not create additional hazards while wearing the mask (e.g. employee not wearing clean masks, employee has a medical condition that will not let them breath correctly when wearing the mask) c. MOT must provide specific written information about wearing the mask

Additional Personal Protective Equipment 1. Any situation when 6 feet of social distancing cannot be followed, consider the use of additional protection such as physical barriers, face shields, and goggles

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2. Employees should wear eye protection, face shields, or a gown when required to aid an ill employee (e.g. isolation room or driving in a car with an ill person to transport to hospital). 3. Cleaning and disinfection activities requires additional protective equipment a. Follow all products label’s instructions b. See 4.5 Cleaning and Disinfection Plan for more details 4. Indiscriminate use of gloves is discouraged as it can create a false sense of security and can increase risk if used improperly. However, some specific activities may require disposable gloves during cleaning and disinfecting and when dealing with cash Gloves are required for officers when touching surfaces, doors, chairs, and people gloves. a. The act of frequently washing hands should not be replaced by wearing gloves 5. Proper training and orientation should be given to employees on how to safely use, remove and dispose of any contaminated PPE Forms and Tools CDC - Use of Cloth Face Coverings to Help Slow the Spread of COVID-19 MOT reference documents

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4.3 Symptoms Management

4.3.1 Executive Summary The virus that causes COVID-19 spreads from person-to-person. People are thought to be most contagious when they are symptomatic. The higher the concentration of virus in the environment the higher the chances of people getting sick. For this reason, actively identifying the infection pattern in Detroit Opera House (DOH) premises is a key measure for minimizing the spread of SARS-CoV-2 among staff and avoiding unnecessary closures. It can be achieved by early identifying and isolating COVID-19 symptomatic individuals, recommending people that had close contact with them to self-isolate at home, and disinfecting or restricting access to areas that may be contaminated. These measures can have the effect of not only keeping the workplace safer but protecting the public from the spread of COVID-19.

4.3.1.1 Departments

• Pandemic Team (primarily)

4.3.2 Summary of Activities Employees, volunteers, vendors and artists should be required to notify Human Resources and/or the Pandemic Team if they are experiencing COVID-19 symptoms. The symptomatic individual should be interviewed by the Pandemic Team to identify other co-workers that may be affected and the areas that may be contaminated. The Team should act to protect and minimize the spread of the virus among staff, and follow-up with staff or volunteers who may have been in contact with those people to assess when they can return to work. A temporary isolation room should be identified to house a patron until they can be safely moved out of the theatre space.

4.3.3 Temporary Isolation Policies Principles An isolation room is a room where symptomatic COVID-19 individuals can temporarily occupy while waiting to be escorted out of the facility. The isolation room can be used by the Pandemic Team to implement the first contact tracing interview. Resources Needed • Room with closed doors • Room should exclusively be used for isolation of suspected cases of COVID-19 Frequency Prior to occupancy Activity Summary 1. Define a temporary isolation room to be used by symptomatic individuals prior to being escorted from DOH premises. a. Suggested isolation rooms include restrooms as these can easily cleaned and disinfected afterwards, or an unused room that is close to a main exit.

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2. The temporary isolation room should be used to contain a symptomatic person for a period necessary to be removed and/or collect the information such as (see 4.3.6 Contact Tracing Strategies): a. Name b. Contact information c. Areas visited/worked in d. Title (employee or contractor, manager or employer) 3. Equip each room with PPE and items that may be necessary when handling a symptomatic person (e.g. hand sanitizer, face masks). Activities to Complete 1. A room with closable doors should be chosen to be occupied by an individual presenting symptom of COVID-19 2. The room should be preferably found close to and within easy access to exits to avoid unnecessary circulation of symptomatic individuals within DOH facilities. a. See 4.4 Actively Managing Crowds for staff and patrons exits. 3. Ensure the isolation room has extra PPE and items that can be offered to a symptomatic individual such as: a. Face masks b. Face shields c. Gloves d. Hand sanitizer e. Thermometer f. Disposable tissues g. Proper bin for trash and disposable items 4. It is recommended that 2 isolation rooms should be appointed, one preferably for employees, volunteers, vendors and artists, and another for patrons. Restrooms may be used as a temporary isolation room to prevent cross contamination.

Forms and Tools 4.3.7.1 Symptomatic Patron – Body Temperature Screening 4.3.7.2 Symptomatic Patron – Symptomatic during visit MOT reference 4.5 Cleaning and Disinfection Plan documents 4.3.3 Temporary Isolation Policies 4.1 Wellness Check-ins 4.3.5 Symptoms Management (when employee/vendor is sick) 4.3.4 Symptoms Management (when patron is sick)

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4.3.4 Symptoms Management (when patron is sick) Principles Symptoms Management is part of the strategy to prevent the transmission of SARS- CoV-2 virus among other workers and patrons. If patrons present symptoms of COVID-19, the Symptoms Management policy should be followed immediately to apply measures to minimize virus spread among DOH facilities and among co-workers and patrons. Contact Tracing Strategies should be applied when necessary and with caution.

The name and personal information of symptomatic or confirmed individuals should never be mentioned or disclosed without proper authorization. MOT’s Legal Department should be contacted to discuss how best to protect confidential information. Frequency Anytime symptoms are identified Activity Summary 1. When a symptomatic patron is found when entering the premises (see 4.1 Wellness Check-ins) a. Safety and Security will not grant access b. Pandemic Team will be immediately notified c. Pandemic Team will register and document situation 2. When symptoms appear when a patron is on DOH premises a. The patron should notify personnel, or an employee should notify Safety and Security b. Pandemic Team will be immediately notified The individual should be isolated in an isolation room or be asked to leave (see 4.3.3 Temporary Isolation Policies) c. Start other measures if needed Activities to Complete 1. All patrons should be told to notify a MOT employee if not feeling well during the visit (especially when experiencing any symptoms of COVID-19) a. The Pandemic Team should ensure that this policy is communicated to front of house and Safety and Security. 2. Anytime a patron is identified with COVID-19 symptoms, the Pandemic Team should be immediately notified. 3. Any of the following symptoms can be considered COVID-19 symptoms: a. Fever (greater than or equal to 100.4 °F / 38 °C) b. Cough associated with other flu-like symptoms c. Shortness of breath, difficulty breathing d. Unexplained fatigue e. Loss of smell or taste

If symptoms appear when arriving at DOH: 1. Safety and Security should follow 4.1 Wellness Check-ins for any patron accessing the premises 2. If any symptoms are self-declared or identified by personnel (e.g. body temperatures higher than 100.4 °F), entrance will not be granted, and patron will be recommended to seek medical attention or self-isolate at home. Test for COVID-19 should be recommended. 3. Safety and Security should immediately notify Pandemic Teams 4. Pandemic team should register and document the event.

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a. See form 4.3.7.1 Symptomatic Patron – Body Temperature Screening 5. Registering the event can supply valuable information in the case of symptomatic staff. If necessary (e.g. staff being repeatedly contaminated by patrons), apply additional measures

If symptoms appear when on site 1. When a symptomatic patron is identified they must be moved to a location away from other patrons and MOT staff. 2. Patrons should be advised to stay in the same location and avoid any contact with other people a. Always respect social distancing 3. Safety and Security should be notified immediately and personnel wearing appropriate PPE should meet the patron respecting social distancing all the time. 4. The symptomatic patron should be provided with disposable gloves, an extra mask, if needed, and any additional items to limit the spread of respiratory secretions. 5. Pandemic Team should be notified immediately and receive the following information, or Pandemic Team can personally interview the patron while wearing an N95 mask, face shield and gloves, if possible: a. Patron name and contact b. How long the patron was within DOH premises c. What areas were visited by patron d. If patron had close contact with MOT Staff 6. Pandemic Team should contact Detroit Health Department, emergency services, hospital, or medical clinic for guidance 7. Pandemic Team will register and document all information a. See 4.3.7.2 Symptomatic Patron – Symptomatic during visit 8. Pandemic Team will evaluate if areas should be disinfected (see 4.3.5 Symptoms Management (when employee/vendor is sick) and 4.3.6 Contact Tracing Strategies for more information) 9. Pandemic Team will evaluate if close contact with MOT staff should trigger Contact Tracing Strategies (see 4.3.5 Symptoms Management (when employee/vendor is sick) and 4.3.6 Contact Tracing Strategies for more information) 10. Safety and Security personnel should ask the patron for their symptoms 11. If symptoms are mild, patrons should be asked to leave DOH premises and be escorted outside. 12. If a patron experiences severe symptom, they may need immediate medical attention. Contact emergency medical services when severe symptoms such as the following appear: a. shortness of breath b. difficulty/trouble breathing c. persistent pain or pressure in the chest d. new confusion e. inability to wake or stay awake 13. Safety and Security personnel should escort the patron to patron’s isolation room if the patron cannot immediately leave DOH premises

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14. When the individual leaves the premises, N95 masks can be replaced with regular face coverings. All PPE should be removed carefully and properly disposed.

4.3.3 Temporary Isolation Policies 4.3.6 Contact Tracing Strategies

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4.3.5 Symptoms Management (when employee/vendor is sick) Principles Symptoms Management is part of the strategies to prevent the spread of SARS-CoV-2 among workers and patrons. If employees, volunteers, vendors or artists present symptoms of COVID-19, the Symptoms Management policy should be followed immediately to minimize virus transmission among DOH facilities and among co- workers and patrons.

The name and contact information of symptomatic or confirmed individuals should never be mentioned or disclosed without proper authorization. MOT’s Legal Department should be contacted to discuss how best to protect confidential information. Frequency Anytime symptoms are identified Activity Summary 1. When symptomatic employees, volunteers, vendors or artists have been identified when entering the premises: a. Safety and Security will not grant access b. Pandemic Team will be immediately notified c. Pandemic Team starts Contact Tracing Strategies (see 4.3.6 Contact Tracing Strategies) 2. When symptoms appear when employees, volunteers, vendors or artists are outside DOH premises: a. Individual will notify supervisor or Pandemic Team b. Pandemic Team will be immediately notified c. Pandemic Team starts Contact Tracing Strategies (see 4.3.6 Contact Tracing Strategies) 3. When symptoms appear when employees, volunteers, vendors or artists are at DOH premises: a. Individual will notify supervisor or Pandemic Team directly b. Pandemic Team will be immediately notified c. Individual will be isolated in the isolation room or be asked to leave (see 4.3.3 Temporary Isolation Policies) d. Pandemic Team starts Contact Tracing Strategies (see 4.3.6 Contact Tracing Strategies) Activities to Complete 1. All employees, volunteers, vendors and artists should be told to notify their supervisor, point of contact, or Pandemic Team when experiencing symptoms of COVID-19 even if the symptoms appear while not at DOH facilities a. Pandemic Team should handle communicating this to employees, volunteers, vendors and artists. 2. Employees, volunteers, vendors and artists must notify supervisors, facility management, and Pandemic Team members anytime (even if not on-site) when they: a. Have symptoms of COVID-19, or b. Are being tested for COVID-19, or c. Have been tested positive for COVID-19, or d. Are self-isolated for being in close contact of a confirmed case 3. Any of the following symptoms can be considered COVID-19 symptoms: a. Fever (greater than or equal to 100.4 °F / 38 °C) b. Cough associated with other flu-like symptoms

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c. Shortness of breath, difficulty breathing d. Unexplained fatigue e. New loss of smell or taste

If symptoms appear when arriving at work: 1. Safety and Security should follow Wellness Check-ins (see 4.1 Wellness Check-ins) for any employee, volunteer, vendor or artist that needs access to the premises 2. If any symptoms are reported or identified by screening personnel, entrance will not be granted, and the individual will be recommended to seek medical attention and/or self-isolate at home. Test for COVID-19 should be recommended. 3. Safety and Security should immediately notify Pandemic Team 4. Pandemic Team should immediately apply Contact Tracing Strategies a. See 4.3.6 Contact Tracing Strategies section

If symptoms appear when not at work, the: 1. Individual should notify supervisor if experiencing any COVID-19 symptoms described in this section. 2. Supervisors should orient the individual to stay isolated at home, not come into the workplace, and follow medical advice. Test for COVID-19 should be recommended. 3. Supervisor should ensure they have their contact information and notify the Pandemic Team immediately 4. Pandemic Team should immediately apply Contact Tracing Strategies a. See 4.3.6 Contact Tracing Strategies section

If symptoms appear when on site 1. Symptomatic individuals should notify their supervisor or Pandemic Team when feeling any COVID-19 symptoms described in this section. 2. Symptomatic individuals should be moved to a location away from coworkers, patrons, and others. 3. Individual should be told, preferably remotely (e.g. by phone), to stay in the same location and avoid any contact with other people 4. Pandemic Team should trigger Contact Tracing Strategies. a. Pandemic Team member should have the proper form to gather information from symptomatic individual i. See 4.3.6 Contact Tracing Strategies ii. See 4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview 5. A Pandemic Team member should meet with the individual’s supervisor that will be reminded of the next steps a. Pandemic Team member, supervisor and any other personnel that will have contact with symptomatic individual should wear N95 mask, face shield and gloves

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6. Both Pandemic Team member and supervisor should meet with individual and supply disposable gloves (that should be immediately used) and any additional items to limit spread of respiratory secretions (e.g. face mask). 7. The individual will be asked about symptoms. a. Contact Detroit Health Department, emergency services, hospital, or medical clinic for guidance SYMPTOMS MILD SEVERE (e.g. short breathing) 8. If conditions are mild (e.g. Light 8. If the individual needs immediate symptoms), the individual should be attention, they should be escorted escorted outdoors (when to the temporary isolation room. reasonable and their condition a. see 4.3.3 Temporary Isolation allows) or to the temporary Policies isolation room always respecting b. Symptoms such as shortness of social distancing measures (6 feet breath or difficulty/trouble distance). breathing, persistent pain or a. see 4.3.3 Temporary Isolation pressure in the chest, new Policies confusion, and inability to wake 9. At this moment, the Pandemic or stay awake are considered Team member will immediately severe and need immediate start applying contact tracing attention strategies to identify areas used and c. If attention is needed, people in close contact with the emergency services should be individual in the workplace from 2 immediately called, or the days before the symptoms started individual should be sent to show immediately to an emergency a. See 4.3.6 Contact Tracing room Strategies 9. Make sure to know and register b. If not possible to get information where the individual will be taken from the individual, the contact and to communicate the situation tracing strategies should be to their emergency contact immediately followed by 10. If possible while waiting for their assumption and/or talking to removal, start the Contact Tracing coworkers. Pandemic Team Strategies to identify the areas used should confirm the information and the people they had close as soon as possible with contact in the workplace from 2 individual by remote means days before the symptoms started 10. The individual should be told to to show seek medical aid, be isolated at a. see 4.3.6 Contact Tracing home while symptomatic for a Strategies minimum of 14 days if symptoms b. If not possible to get are mild, and to be tested. information from the individual, Pandemic Team should be notified the Contact Tracing Strategies of any test results. should be immediately followed by assumption and/or interviewing coworkers.

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c. see 4.3.6 Contact Tracing Pandemic Team should confirm Strategies section for when the information later when individuals can return to work possible with individual by remote means 11. Individual should be told to be isolated at home or at health care institution while symptomatic 12. Testing should be recommended. Pandemic Team should be notified of any test results. 13. When the individual leaves DOH, N95 masks may be replaced for face masks according to internal policies. All PPE should be doff carefully and properly disposed. 14. Pandemic Team will continue to follow Contact Tracing Strategies c. See 4.3.6 Contact Tracing Strategies section Back to work on-site 1. See 4.3.6 Contact Tracing Strategies section for more details about when an individual sent home and self-isolated can return to work

Forms and Tools 4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview MOT reference 4.5 Cleaning and Disinfection Plan documents 4.5.5.5 When someone is sick 4.1 Wellness Check-ins 4.3.3 Temporary Isolation Policies 4.3.6 Contact Tracing Strategies

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4.3.6 Contact Tracing Strategies Principles Contact Tracing Strategies are necessary to find employee, volunteer, vendor and artist that may be at risk of spreading SARS-CoV-2 virus among other workers and patrons. Symptomatic individuals and their close contacts should not be allowed at the workplace. Regular follow-ups should be performed to determine when they can return to work and to give guidance to seek medical attention based on symptoms. Areas occupied by symptomatic individuals should also be identified for further cleaning and disinfection.

Contact tracing is a big effort; however, it is a crucial step for controlling the transmission of the virus among DOH premises, protecting public health, and avoiding unnecessary closures due to infected workers.

Concepts used: Symptomatic individual – any employee, volunteer, vendor or artist with COVID-19 symptoms according to this section Close Contact – any employee, volunteer, vendor or artist that had contact with symptomatic individual within 6 feet (or without masks) for 15 or more minutes anytime between 2 days before symptoms appear and their last contact. Non-Close Contact - all employees, volunteers, vendors and artists that may have interacted with the symptomatic individual but are not considered close contacts.

Name and personal information of symptomatic or confirmed individuals should never be mentioned or disclosed without proper authorization. MOT’s Legal Department should be contacted to discuss how best to protect confidential information and coordination with the local Health Department. Frequency Anytime a COVID-19 symptomatic employee, volunteer, vendor or artist is found. The following procedure is triggered only when a symptomatic individual was in DOH premises or had close contact with other MOT workers while symptomatic and 2 days before symptoms appear. Activity Summary 1. Interview symptomatic individual to define areas occupied and people that had close contact with them 2. Implement follow-up interviews with the symptomatic individual and close contacts to assess when workers can come back to DOH premises 3. Allow workers to come back to work on-site when virus transmission is unlikely Activities to Complete Contact tracing strategies should be triggered anytime when the Pandemic Team is notified that an employee, volunteer, vendor or artist: • Has COVID-19 symptoms • Was tested and is waiting for results • Was tested positive for COVID-19 • Is self-isolated for being a close contact of a confirmed case • Is notified by a close contact that they experienced symptoms or tested positive for COVID-19 Pandemic Team should be notified: • Directly by the employee, volunteer, vendor or artist, or • By the employee, volunteer, vendor or artist supervisor, or point of contact

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• By Safety and Security when screening staff (see 4.1 Wellness Check-ins) • When detecting someone symptomatic on the premises • When someone reports symptoms or tests positive during Contact Tracing Strategies After Pandemic Team is notified (First Interview): 1. The Contact tracing strategies should start immediately when Pandemic Team is notified 2. The Pandemic Team will gather information to identify: a. Close contacts - all persons the symptomatic individual had close contact with (i.e. contact within 6 feet or without masks) for more than 15 minutes between 2 days before the symptoms appear and the last day the symptomatic individual was at DOH premises b. Affected areas - all DOH areas and spaces the symptomatic individual occupied for 15 or more minutes as well objects and surfaces touched between 2 days before the symptoms appear and the last day the individual was at DOH premises 3. Pandemic Team should consult records of work proximity and job location that should be filled out prior to performing certain activities. 4. Pandemic Team will use the form 4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview to document all information. 5. If the individual cannot be reached immediately, the Pandemic Team will interview colleagues and co-workers, or both. a. As soon as possible, contact the individual, confirm the information, and take immediate action if measures are needed. 6. The information should be documented to trigger immediate notification of the persons who were in close contact, and to clean and disinfect occupied areas WORKERS AREAS 7. The Pandemic Team will notify 7. When areas occupied by the employee, volunteer, vendor and symptomatic individual for more artist who came in close contact for than 15 minutes are identified, the more than 15 minutes with the Pandemic Team should immediately symptomatic individual (i.e. contact close them off and prevent access within 6 feet or without masks) and for 7 days or until cleaning and their supervisors. disinfection is finished. 8. Close contacts should be sent home 8. The Pandemic Team should until the results of the individual’s communicate with Environmental test is known and/or if those Services for the appropriate actions persons have no symptoms for the for cleaning and disinfecting the next 14 days. areas 9. All close contacts should be told to a. See 4.5 Cleaning and self-quarantine at home, self-check Disinfection Plan, section 4.5.5.5 for symptoms closely, and to seek When someone is sick for more medical aid when needed. details a. If the symptomatic individual has 9. If an isolation room was used, make not yet tested positive, they sure to close it off when the should be informed that they symptomatic individual leaves the

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had close contact with a property and include the isolation suspected case room to the cleaning and b. The name of the symptomatic disinfection activities. individuals should never be 10. When the areas have been cleaned disclosed, unless authorized and disinfected, the they can be 10. Communicate to non-close contacts opened to use as usual. (i.e. all employees, volunteers, vendors and artists that may have interacted with the symptomatic individual but are not close contacts) the situation and ask them to check themselves often for symptoms. a. Name of symptomatic individual and close contacts should not be disclosed unless authorized. b. Non-close contacts can continue to access the property normally 11. Communicate the names of the symptomatic individual and close contacts to Safety and Security to prevent access to the premises until further notice a. When communicating the names, do not distinct symptomatic individual and close contacts.

Follow-up Interviews 1. Pandemic Team should contact (e.g. by phone or digitally) the symptomatic individual and close contacts every two days 2. During the interview, Pandemic Team should gather information about the progression of symptoms and results of any COVID-19 tests to assess when they can come back to work a. See 4.3.7.4 Contact Tracing Form - Symptomatic Individual – Follow-up Interview b. See 4.3.7.5 Contact Tracing Form – Close Contact – 1st Interview c. See 4.3.7.6 Contact Tracing Form – Close Contact – Follow-up Interview 3. See Back to work on site in this section for when symptomatic and close contacts can come back to work on DOH premises If symptomatic individual is positive for COVID-19 1. Pandemic Team should recommend the symptomatic individual to follow all medical recommendations and to stay self-quarantined at home 2. Increase routine contact frequency to daily 3. Immediately notify Detroit Health Department

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4. All close contacts should be notified within 24 hours that the symptomatic individual is now a confirmed case (according to Executive Order 2020-114) 5. All non-close contacts should be notified within 24 hours that they may had contact to a confirmed case (according to Executive Order 2020-114). 6. See Back to work on site in this section for when symptomatic and close contacts can come back to work on DOH premises

If symptomatic individual is negative for COVID-19 1. If symptomatic individual tests results are negative for COVID-19, the individual should stay at home while symptoms are present. a. Even if it is not COVID-19, it is important to minimize the spread of other respiratory diseases with similar symptoms within the workplace b. See Back to work on site in this section for more information 2. Change the frequency of contacting the symptomatic individual to every 3 days 3. All close contacts that did not develop symptoms can be allowed to return to work normally 4. Update Safety and Security about whom can access the premises If a close contact is positive or symptomatic for COVID-19 1. If a close contact is confirmed for COVID-19 or is now symptomatic, the individual will not be a close contact anymore and will be considered a symptomatic or confirmed case. 2. Pandemic Team should immediately apply Contact Tracing Strategies a. Immediately apply the instructions above If symptomatic individual is positive for COVID-19 and notify Detroit Health Department 3. Self-quarantine should restart counting from the day symptoms appeared and not from the day the individual was sent home 4. If the close contact is absent from the workplace for more than 2 days before the symptoms appear, it is highly likely the new symptomatic individual was able to spread the virus through close contacts and the workspace Back to work on-site 1. Close contacts can return to work: a. After 14 days period if no symptoms appear b. If symptomatic individual tests are negative for COVID-19 and close contact does not have symptoms 2. Symptomatic individuals can return to work if all the following criteria is met: a. At least 72 hours have passed since resolution of fever without the use of fever-reducing medications b. Improvement of other symptoms (e.g. cough, shortness of breath) c. At least 10 days have passed since symptoms first appeared 3. Tested confirmed individuals can return to work if all criteria for symptomatic individual is met or if all the following criteria is met: a. At least 72 hours have passed since resolution of fever without the use of fever-reducing medications b. Individual receives two negative tests in a row, 24 or more hours apart

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4. Individuals can also return to work when: a. Healthcare providers determine based on tests and evaluation that they can return to work by written and authenticated means 5. Communicate to Safety and Security who can have access the premises

Forms and Tools 4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview 4.3.7.4 Contact Tracing Form - Symptomatic Individual – Follow-up Interview 4.3.7.5 Contact Tracing Form – Close Contact – 1st Interview 4.3.7.6 Contact Tracing Form – Close Contact – Follow-up Interview

Johns Hopkins University - COVID-19 Contact Tracing CDC – Contact Tracing CDC - How to Use Your 14-Day Log CDC – Self-isolation and Self-Quarantine Home Assessment Checklist CDC - Notification of Exposure: A Contact Tracer's Guide for COVID-19 CDC - Key Information to Collect During a Case Interview MOT reference 4.5 Cleaning and Disinfection Plan documents 4.5.5.5 When someone is sick 4.1 Wellness Check-ins 4.3.3 Temporary Isolation Policies 4.3.4 Symptoms Management (when patron is sick) 4.3.5 Symptoms Management (when employee/vendor is sick)

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4.3.7 Forms and Tools 4.3.7.1 Symptomatic Patron – Body Temperature Screening This form should be filled when patrons are detected to have body temperatures ≥ 100.4 °F when trying to access DOH premises. This form can be used when trying to trace the source of further infections.

Date/Time Name Body Notes temperature

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4.3.7.2 Symptomatic Patron – Symptomatic during visit This form should be used each time a patron has been identified with or self-declared feeling COVID-19 symptoms while visiting DOH premises. Pandemic Team will evaluate the information to support additional measures to minimize virus spread among DOH premises and MOT staff.

The information below was gathered By (name/role): Date: Contact by: Phone call/E-mail/In person/Other

CONTACT INFORMATION Individual is  Employee  Vendor Name: Address: Mobile phone: Email address:

OTHER/EXTRA INFORMATION

SYMPTOMS Ask questions about how the individual feels. The following questions will help to track the progression of symptoms and define when the individual will be able to come back to work. If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room).

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Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation Sore throat Vomiting Abdominal pain Nasal congestion Loss of sense of smell Loss of sense of taste Fatigue Other symptom(s) * If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room). 1 – Y=yes, N=no, U=unknown, R=refused

AREAS OCCUPIED BY SYMPTOMATIC INDIVIDUAL The following questions are designed to understand what areas within the premises the symptomatic individual visited that may require to be disinfected. Questions should gather information focused on areas used for more than 15 minutes.

Which activities did the symptomatic individual perform when at DOH Premises? Try to get information of activities and to define which objects and surfaces were touched, especially high-touch surfaces.

Which rooms and areas at DOH premises were used by the symptomatic patron for more than 15 min? Try to remind the individual of all places they may have stayed and occupied. Make sure to ask about common places as restrooms, cafeteria, galleries. Include the Isolation room if the room was used

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CLOSE CONTACTS The following questions are designed to define who the symptomatic individual had close contact with (i.e. contact not wearing masks or within 6 ft for more than 15 minutes) during the visit. Close contacts should be restricted to people that work as employee, volunteer, vendor or artist. It is likely that the symptomatic individual will not know all staff names. Try to capture characteristics that can help identifying the staff member.

Close contacts of the symptomatic individual People that interacted with individual for more than 15 minutes within 6 ft or for more than 15 minutes not wearing a mask. Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes: Name: Area: Characteristics: When was the contact? Notes:

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4.3.7.3 Contact Tracing Form - Symptomatic Individual – 1st Interview The following form should be completed when an employee, volunteer, vendor or artist is experiencing COVID-19 symptoms or is a confirmed case of COVID-19.

If questions are given while the individual is still in the premises, and there is not enough time for completing the whole form, prioritize form sections with titles that are UNDERLINED. You can contact the individual to complete the full form later. When talking to the individual is impossible, interview colleagues to gather the information.

All information given by symptomatic individual is strictly confidential and can be fully accessed only by Pandemic Team. Information about areas used and occupied by symptomatic people can be shared with environmental services for proper disinfection (and names should never be shared). The name of symptomatic individual can only be shared with close contacts with proper authorization.

The information below was gathered By (name/role): Date: Contact by: Phone call/E-mail/In person/Other

CONTACT INFORMATION Individual is  Employee  Vendor Name: Address: Mobile phone: Email address:

EMERGENCY CONTACT Name/Relationship: Mobile phone: Email address:

EMPLOYEE DETAILS VENDOR DETAILS Payroll ID: Vendor's Company Name: Reports to: Name of company's host:

OTHER/EXTRA INFORMATION

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COVID-19 COMPREHENSION AND INSTRUCTIONS Ask the individual what they know about COVID-19 and if the individual understands the disease, symptoms, when medical assistance is needed, the importance of identifying the persons the individual had close contact with, and the areas that were used and occupied. The individual should be advised to monitor symptoms closely and to self-quarantine for 14 days. Recommend further reading material such as the CDC website or any other internal MOT material:

What should you know about COVID-19

Share the Facts about COVID-19 How to Use Your 14-Day Log

10 things you can do to manage your COVID-19 symptoms at home The individual should be advised to seek medical attention when symptoms are severe The individual should be recommended to test for COVID-19. Pandemic Team should be notified of any results The individual should be told that all information given is strictly confidential for use only by the Pandemic Team, Environmental Services, and Safety and Security. They should be asked if their name can be mentioned when Pandemic Team reaches out to close contacts. Did the individual allow their name to be mentioned when reaching out to close contacts? YES / NO

SYMPTOMS PROGRESSION Ask questions about how the individual feels. The following questions will help to track the symptoms progression and define when the individual will be able to come back to work. If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room).

Was the individual tested for COVID-19? Test 1 Test 2 Test 3 Date: Date: Date: Result: Result: Result: Test 4 Test 5 Test 6 Date: Date: Date: Result: Result: Result:

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Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation Diarrhea Headache Muscle ache Chills Sore throat Vomiting Abdominal pain Nasal congestion Loss of sense of smell Loss of sense of taste Fatigue Other symptom(s) * If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room). 1 – Y=yes, N=no, U=unknown, R=refused

ORIGIN OF THE DISEASE The following questions should be used to identify possible source of infection of the symptomatic individual. These questions should be asked only for those who were in close contact with the symptomatic individual. Close contact means a contact with someone within 6 ft (2 meters) or not wearing a mask for more than 15 minutes. Questions: 1. Have you traveled internationally within the last 14 days? (Yes/No, where, notes)

2. Have you had close contact with a confirmed or probable COVID-19 case? If yes, when and was this close contact happened at DOH premises? (Yes/No, when, notes)

3. Have you had close contact with a person with acute respiratory illness who has recently traveling internationally? If yes, when and was this close contact happened at DOH premises? (Yes/No, when, notes)

AREAS OCCUPIED BY SYMPTOMATIC INDIVIDUAL The following questions are designed to understand what areas within DOH premises the symptomatic individual occupied and stayed that will require to be disinfected. As soon as these questions are completed, the Pandemic Team should close off the areas and immediately share

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the information with Environmental Services to start the Disinfection When Someone is Sick procedure. Questions should gather information from 2 days before symptoms appear and areas used for more than 15 minutes. If for any reason it was confirmed that the individual had access to DOH premises after the day symptoms appeared, the Pandemic Teams should determine how it was possible and define corrective actions to avoid the situation from happening again.

When did the symptomatic individual access DOH Premises between 2 days before symptoms began and today? Ask for information of days and working hours Day -2 (2 days before symptoms)

Day -1 (1 day before symptoms)

Day 0 (day symptoms appeared)

Following days (after symptoms)

Which activities did the symptomatic individual perform when at DOH Premises? Try to get information of activities for each day and to define which objects and surfaces were touched, especially high-touch surfaces. Day -2 (2 days before symptoms)

Day -1 (1 day before symptoms)

Day 0 (day symptoms appeared)

Following days (after symptoms)

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Which rooms and areas at DOH premises were used by the symptomatic individual for more than 15 min, between 2 days before symptoms appear and today? Try to remind the individual of the places they stayed and occupied. Make sure to ask about common places such as restrooms, cafeteria, break rooms, workplaces, and galleries. Include the Isolation room if the room was used.

CLOSE CONTACTS The following questions are designed to define whom the symptomatic individual had close contact with (i.e. contact not wearing masks or within 6 ft for more than 15 minutes) between 2 days before symptoms appear and today. Close contacts should be restricted to people that work as employees, volunteers, vendors or artists for MOT and/or have access to DOH premises. The list should include close contacts that happened at DOH premises or outside (e.g. co-workers that met for professional or personal reasons outside the DOH premises) and employees, volunteers, vendors or artists working from home. All identified close contacts should be notified, be sent home, not have access to DOH Premises and be advised to self-quarantine at home for 14 days or further notice. See 4.2.6 Contact Tracing Strategies for more details. Safety and Security should be made aware of the symptomatic individual and close contacts (without distinction between the names) to not allow these names to access DOH Premises. Be sure to remind the symptomatic individual that all information given is confidential and will never be shared to others without their approval.

Close contacts of the symptomatic individual People that interacted with individual for more than 15 minutes within 6 ft or for more than 15 minutes not wearing a mask. Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes:

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Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes: Name: Phone/Email: Department/Company: When was the contact? Notes:

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4.3.7.4 Contact Tracing Form - Symptomatic Individual – Follow-up Interview The following form should be used each time the symptomatic individual is contacted for follow-up interviews. Completed forms from the previous interviews should be used to support the interview and to consolidate the information.

All information given by the symptomatic individual is strictly confidential and can be fully accessed only by Pandemic Team. The name of the symptomatic individual can only be shared with close contacts with proper authorization.

The information below was gathered By (name/role): Date: Contact by: Phone call/E-mail/In person/Other

CONTACT INFORMATION Individual is  Employee  Vendor Name: Address: Mobile phone: Email address:

OTHER/EXTRA INFORMATION

COVID-19 COMPREHENSION AND INSTRUCTIONS Ask the individual what they know about COVID-19 and if the individual understands the disease, symptoms, when medical assistance is needed, the importance of identifying the persons the individual had close contact with and the areas that were used and occupied. The individual should be advised to monitor symptoms closely and to self-quarantine for 14 days. Recommend further reading material as the CDC website or any other internal MOT material:

What should you know about COVID-19

Share the Facts about COVID-19 How to Use Your 14-Day Log

10 things you can do to manage your COVID-19 symptoms at home The individual should be advised to seek medical assistance when symptoms are severe The individual should be recommended to test for COVID-19. Pandemic Team should be notified of any results The individual should be told that all information given is strictly confidential for use only by the Pandemic Team, Environmental Services and Safety and Security. They should be asked if their name can be mentioned when Pandemic Team reaches close contacts. Did the individual allow their name to be mentioned when reaching close contacts? YES / NO

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SYMPTOMS PROGRESSION Ask questions about how the individual feels. The following questions will help to track the symptoms progression and define when the individual will be able to come back to work. Symptoms should be compared with previous interviews to evaluate when individuals can return to work. If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room).

Was the individual tested for COVID-19? Copy and paste information from previous test results from previous interviews Test 1 Test 2 Test 3 Date: Date: Date: Result: Result: Result: Test 4 Test 5 Test 6 Date: Date: Date: Result: Result: Result:

Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation *Shortness of Breath or difficulty/trouble breathing* *Persistent pain or pressure in the chest* *New confusion* *Inability to wake or stay awake* Bluish lips or face* Fever Fever higher than 100.4°F (38°C) Cough Diarrhea Headache Muscle ache Chills Sore throat Vomiting Abdominal pain Nasal congestion Loss of sense of smell Loss of sense of taste Fatigue Other symptom(s) * If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room). 1 – Y=yes, N=no, U=unknown, R=refused

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4.3.7.5 Contact Tracing Form – Close Contact – 1st Interview The following form should be used for the first time a close contact of a symptomatic individual is communicated with, and is intended to be used to follow-up if any symptoms of the disease appears. If a close contact become symptomatic, Pandemic Team should apply the same strategies as a symptomatic individual. If the individual did not access DOH premises and did not have close contact to any MOT employee, volunteer, vendor or artist, no other measures associated with disinfection or sending workers home is necessary.

The close contact should be told that they had contact with a symptomatic or confirmed COVID-19 case. The name of the symptomatic or confirmed case should never be mentioned unless authorized.

Contact cases should also be told they will not be able to access DOH premises for 14 days since the last close contact with the symptomatic individual or before, depending on the development of the symptoms by the symptomatic individual. Close contacts should also check for their symptoms closely and be advised to self-quarantine at home. If COVID-19 tests are taken, results should be notified to Pandemic Team.

All information given by the symptomatic individual is confidential and can be accessed only by pandemic team. The name of symptomatic individual can only be shared with close contacts with individual’s authorization.

The information below was gathered By (name/role): Date: Contact by: Phone call/E-mail/In person/Other

CONTACT INFORMATION Individual is  Employee  Vendor Name: Address: Mobile phone: Email address: Is a close contact of?

EMERGENCY CONTACT Name/Relationship: Mobile phone: Email address:

EMPLOYEE DETAILS VENDOR DETAILS Payroll ID: Vendor's Company Name: Reports to: Name of company's host:

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OTHER/EXTRA INFORMATION

COVID-19 COMPREHENSION AND INSTRUCTIONS Ask the close contacts what they know about COVID-19 and if the individual understands the disease, symptoms, when medical assistance is needed, the importance of identifying the persons the individual had close contact with and advise given. Close contacts should be told to monitor symptoms closely and to self-quarantine for 14 days. Recommend further reading material as the CDC website or any other internal MOT material:

What should you know about COVID-19

Share the Facts about COVID-19 How to Use Your 14-Day Log

10 things you can do to manage your COVID-19 symptoms at home Close contacts should be advised to seek medical assistance if symptoms appear and are severe Close contacts should be recommended testing for COVID-19 if symptoms appear. Pandemic Team should be notified of any results Close contacts should be told that all information given are confidential for use only of the Pandemic Team.

SYMPTOMS PROGRESSION Ask questions about how the individual feels. The following questions will help to track if the close contact developed symptoms. If close contact reports symptoms, all procedures from Symptoms Management and Contact Tracing associated with symptomatic individuals should be applied. If any symptom marked with * is reported, stop the conversation, and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room).

Was the individual tested for COVID-19? Test 1 Test 2 Test 3 Date: Date: Date: Result: Result: Result: Test 4 Test 5 Test 6 Date: Date: Date: Result: Result: Result:

Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation *Shortness of Breath or difficulty/trouble breathing*

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Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation *Persistent pain or pressure in the chest* *New confusion* *Inability to wake or stay awake* Bluish lips or face* Fever Fever higher than 100.4°F (38°C) Cough Diarrhea Headache Muscle ache Chills Sore throat Vomiting Abdominal pain Nasal congestion Loss of sense of smell Loss of sense of taste Fatigue Other symptom(s)

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4.3.7.6 Contact Tracing Form – Close Contact – Follow-up Interview The following form should be used for follow-up interviews with Close Contacts of a symptomatic individual. If a close contact become symptomatic, Pandemic Team should apply the same strategies as for a symptomatic individual. If the individual did not access DOH premises and did not had close contact to any MOT employee, volunteer, vendor or artist, no other measures associated to disinfection or sending workers home is necessary.

The name of the symptomatic or confirmed case should never be mentioned unless authorized.

Contact cases should also be told they will not be able to access DOH premises for 14 days since the last close contact with symptomatic individual or before, depending on the development of symptoms by the symptomatic individual. Close contacts should also check their symptoms closely and be advised to self- quarantine at home. If COVID-19 tests are taken, results should be notified to Pandemic Team.

All information given by the symptomatic individual is confidential and can be accessed only by the Pandemic Team. The name of the symptomatic individual can only be shared with close contacts with the individual’s authorization.

The information below was gathered By (name/role): Date: Contact by: Phone call/E-mail/In person/Other

CONTACT INFORMATION Individual is  Employee  Vendor Name: Address: Mobile phone: Email address: Is a close contact of?

EMERGENCY CONTACT Name/Relationship: Mobile phone: Email address:

EMPLOYEE DETAILS VENDOR DETAILS Payroll ID: Vendor's Company Name: Reports to: Name of company's host:

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OTHER/EXTRA INFORMATION

COVID-19 COMPREHENSION AND INSTRUCTIONS Ask the close contacts what they know about COVID-19 and if the individual understands the disease, symptoms, when medical aid is needed, and the importance of naming the persons the individual had close contact with. Close contacts should be told to monitor symptoms closely and to self-quarantine for 14 days. Recommend further reading material as the CDC website or any other internal MOT material:

What should you know about COVID-19

Share the Facts about COVID-19 How to Use Your 14-Day Log

10 things you can do to manage your COVID-19 symptoms at home Close contacts should be advised to seek medical attention if symptoms appear and are severe Close contacts should be recommended to test for COVID-19 if symptoms appear. Pandemic Team should be notified of any results Close contacts should be told that all information given are strictly confidential for use only of the Pandemic Team.

SYMPTOMS PROGRESSION Ask questions about how the individual feels. The following questions will help to track if the close contact developed the disease. If close contact reports symptoms, all procedures from Symptoms Management and Contact Tracing associated to symptomatic individuals should be applied. If any symptom marked with * is reported, stop the conversation and guide the individual to seek immediate medical attention (call 911 or go directly to an emergency room).

Was the individual tested for COVID-19? Test 1 Test 2 Test 3 Date: Date: Date: Result: Result: Result: Test 4 Test 5 Test 6 Date: Date: Date: Result: Result: Result:

Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation *Shortness of Breath or difficulty/trouble breathing* *Persistent pain or pressure in the chest*

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Presence Symptoms Y/N/U/R1 Date of Onset Date of Cessation *New confusion* *Inability to wake or stay awake* Bluish lips or face* Fever Fever higher than 100.4°F (38°C) Cough Diarrhea Headache Muscle ache Chills Sore throat Vomiting Abdominal pain Nasal congestion Loss of sense of smell Loss of sense of taste Fatigue Other symptom(s)

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4.4 Actively Managing Crowds

4.4.1 Executive Summary

Crowd management is essential for mitigating the transmission of SARS-CoV-2 to employees, volunteers, and artists of MOT, and patrons visiting DOH. In addition to social distancing and personal hygiene practices, having a strategy for actively managing crowds helps align staff activities with the patron experience.

4.4.1.1 Departments

• Facilities • Front house • Events manager • Safety and Security • Volunteers

4.4.2 Summary of Activities MOT staff should actively manage crowds to ensure people are adhering to social distancing requirements, preventing clustering of people, and moving through the DOH to stay within the maximum occupancy. Actively managing crowds consists of measures to restrict the maximum number of people at a certain area (e.g. auditorium, offices, dining areas) that will allow patrons and staff to comfortably respect social distancing. Considering this, the normal operating capacity of each DOH space prior to the ongoing public health crisis was used as a baseline for the development of procedures.

Crowd management includes capacity control and flow patterns within the building. The recommendations presented in this plan for both should be evaluated once operation resumes and updated based on results.

Crowd management may require existing roles to be adjusted or new roles to be assigned. The following are recommended descriptions of these roles. Human Resources should coordinate the identification of the most suitable people for these tasks.

Entrance control: Staff responsible for verifying that the people using the main entrance do not surpass the number of patrons for the defined reopening stage

Flow control: Staff located in strategic control points in charge of verifying that the flow of people for a specific area does not exceed the capacity established to maintain social distancing.

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Sentinels: When receiving the request either from the entrance or the flow control staff, the sentinels should go to the site that is over capacity to evaluate what is causing it and help promote movement of the patrons there.

4.4.3 Results The detailed calculations are presented, with the main results being:

• During Stage 2 (public reopening) and following the Michigan Executive Order, the auditorium will only be able to allow 250 people. The recommendation is to use only the ground floor during this stage. • Social distancing maximum occupancy calculations were taken for each space of DOH. This to guarantee the 6 ft separation without taking away from patrons´ experience. • For stage 3 of reopening, following regulatory restrictions, the auditorium could increase the number of people to 25 % of its maximum capacity. All levels could be used, with the recommendation to start filling the upper balcony first and then going down to have a better control of the flow of patrons.

Wayfinding markings can be placed on the floor to passively instruct patrons on how to safely socially distance.

Patrons are expected to enter using both Broadway and Madison entrances. Tickets would need to indicate the corresponding entrance according to the assigned seat. MOT staff and vendors should use the entrance at the Madison Office lobby and exit past the security office. Alternatively, the tickets, depending on the assigned entrance, could be color-coded for easy identification.

4.4.4 Capacity Control Principles To establish the operational capacity at DOH to control the transmission of SARS-CoV- 2 and a safe environment for staff, volunteers, and patrons.

Applicable state requirements regarding opening capacity for the Opera House must be adhered to. Make sure to continuously check the latest available version of the Executive Order 2020 from the state of Michigan and any other applicable regulatory frameworks. Resources Needed Capacity control can be achieved using tools that keep track of patrons during established time periods or events. These tools include but are not limited to:

•Entrance control, active and passive flow control, and sentinel staff. •Onsite tally counter (mechanical or digital) for the defined flow control points. •Communication devices between staff in charge of controlling flow of patrons (radio, cellphone, etc.)

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Frequency Capacity control should be managed every day the DOH is in use to maintain the total amount of patrons, depending on the event and reopening stage that is in place. Activity Summary 1. Online registration of patrons during the scheduling of events 2. Control of patrons during operating hours using the entrance tickets and the on-site tally counters. Activities to Complete 1. Ensure that the online registration of patrons doesn’t surpass the capacity limits established depending on the reopening stage that is in place (Entrance control) a. Encourage patrons to wait in the car until they can be seated inside the theatre. 2. Ushers should monitor and enforce social distancing practices and encourage additional distancing between guests. a. Ushers should limit the number of people in lines to no less than 6 feet between families or immediate party. b. The control of customer flow can be done in ways such as signage or ropes directing flow of traffic in one direction. 3. Prior to an event, make sure that staff in charge of controlling flow are in their corresponding control points and that they have their tally counter (Flow control staff) 4. Check that the number of tickets used for entering correspond to the reservations made on-line. (Entrance control staff)

Refer to the 4.4.6.2 DOH Capacity Calculations section in this document for a detailed explanation on the number of patrons projected for the second stage of the reopening. Once this stage is successfully carried out, and when the regulatory capacity guidelines allow it, use this tool for adjusting the number of patrons. See section 1.3 Operational Stages for Levels of COVID-19 Controls Forms and Tools 4.4.6.2 DOH Capacity Calculations MOT reference -Existing Building Program (sq. ft for all opera house existing spaces) documents -Technical Information Detroit Opera House -Floor plans differentiating between public and non-public areas

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4.4.5 Flow Control Principles Implement flow control within DOH for patrons that will help avoid congestion and unnecessary traffic, especially in narrow spaces. Resources Needed • Detailed plans of the floors identifying the flow control points • Flow control and sentinel staff. • Onsite tally counter (mechanical or digital) for the flow control points defined. • Communication devices between staff in charge of controlling flow of patrons (radio, cellphone, etc.) • Signposts, physical barriers, floor marks, etc. Frequency Implemented during opening hours. Activity Summary 1. Ensure that people follow defined flow patterns Activities to Complete Refer to the 4.4.6.3 Flow Patterns section on this document for a detailed explanation on defined the flow control points and the patrons flow patterns Forms and Tools 4.4.6.3 Flow Patterns MOT reference -Floor plans differentiating between public and non-public areas documents

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4.4.6 Forms and Tools 4.4.6.1 Social Distancing Considerations During the current COVID-19 pandemic, the 6 ft separation must be maintained between patrons. This can be evaluated using two different radiuses between people, depending on the activity taking place.

a) 6ft safety radius per person b) 3ft safety radius per person

The 6ft safety radius is more restrictive and should be considered when people are expected to move; hence, assuring that even with displacements the separation distance can be maintained. Scenarios where people are expected to mostly remain still, such as queues and assigned seats, can be allowed to use the smaller 3ft radius.

4.4.6.2 DOH Capacity Calculations

A) Public Spaces

Auditorium According to the current Michigan Executive Order, all indoor performance spaces or similar venues must limit the number of people in the venue to 25% of its maximum capacity or to 250, whichever is smaller. As 25% of the total capacity of the DOH auditorium (2,700 – 2,828 people) is between 675 and 707 people, the auditorium should only allow 250 people at the second reopening stage.

Stage 3 of reopening suggests increasing the capacity to 25% of the auditorium’s maximum capacity (675- 707 people). The next table presents the number of people for each of the levels by applying the safety radius of 3ft per person for a total of 651 people. The auditorium will only be able to move into Stage 3, and further reopening stages, with a rescission of the applicable Executive Order.

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Social Normal Area Distancing 25% of normal Auditorium Capacity Capacity – 3ft capacity (people) (people) (ft2) radius (people)

Ground 1,348 10,153 359 337 Floor

Second Floor 171 1,550 54 42 (Box)

Third Floor 258 3,027 107 64 (trustee circle)

Fourth Floor 137 (middle 548 3,467 122 (122)* balcony)

Fifth Floor 102 (upper 409 2,439 86 (86)* balcony)

TOTAL 651

(*) Adjusted to allow for a 3ft safety radius per person.

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Auditorium Deck Michigan Opera Theatre is planning to erect decking over the top of the seats on the ground level of the auditorium. This will provide a flat floor to serve as an event space for distanced and cabaret-style performances. The next table presents the different deck alternatives over the seats as well as the one to incorporate the stage (extension), and the corresponding social distancing capacity using a 6 ft safety radius per person. Only the amount of people for stage 2 of reopening is presented. For future reopening stages, the regulatory restrictions applicable in the moment should be used.

Stage 2

Level Deck type Area (ft2) Social Distancing Capacity – 6ft radius (people)

Ground floor Small 3,840 34

Ground floor Medium 4,480 40

Ground floor Large 5,632 50

Ground floor Extension1 3,808 34

Note 1: The extension is over the stage and replaces the available area of the stage itself.

Cadillac cafe

Per the Michigan Executive Order, restaurants and bars must limit capacity to 50% of normal seating requiring six feet of separation between parties or groups at different tables or bar tops. The normal seating of the cafe is 109 occupants.

The recommended allowed capacity in the Café depending on the operation stage that is taken place inside DOH is described below: Stage 2: For this stage the maximum capacity will correspond to 50% of normal seating (54 people). The recommendation is to start with the social distancing capacity that is more restrictive (14 people total following 6ft safety radius per person) and then, gradually increase it to 50% limited capacity (54 people total which uses 3 ft safety radius per person). An appropriate flow control will allow people to keep moving to avoid lines and points of crowding.

Stage 3: Following regulatory restrictions, this stage considers increasing the capacity to 75% of normal seating (81 people)

Stage 4: Following regulatory restrictions, for this stage capacity should be maintained to a manageable level or up to 100%.

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Stage 2 Stage 3 Stage 4

Maximum Capacity Level Space Area (ft2) Social Distancing 50% Maximum 75% Maximum under normal Capacity – 6ft radius Capacity Capacity operation (people) (people) (people) (people)

Ground Cadillac 1,639 14 33 50 66 floor cafe

Large gatherings / events The next table presents the recommended amount of people to be allowed into the event spaces depending on the opening stage that is taking place. Michigan Executive Order 2020-115 restricts indoor gatherings or events to no more than 50 people and outdoor gatherings or events to no more than 250 people.

Stage 2 Stage 3 Stage 4

1 Social Maximum Capacity Level Event space 50% Maximum Distancing under normal Area (ft2) Capacity Capacity operation (people) (people) (people)

Stage2 64 Ground floor 7,270 141 282 (Dinner w/tables) (50)*

Grand Lobby Ground floor 3,381 30 338 676 (Grand Foyer)

Grand Lobby Ground floor 4,000 35 500 1,000 (Foyer and lobbies)

Ground floor Ford Lobby 1,280 11 128 256

Ground floor Vincent Lobby 849 8 85 170

Broadway Lounge Ground floor 1,234 10 25 50 (Opera Store)

Wasserman Second floor Promenade 3,465 30 346 693 (Vestibule)

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Stage 2 Stage 3 Stage 4

1 Social Maximum Capacity Level Event space 50% Maximum Distancing under normal Area (ft2) Capacity Capacity operation (people) (people) (people)

Herman Frankel and Second floor Barbara Frankel 3,194 28 383 50 Lounge

Second floor Allesee Lounge 1,291 11 25 50

Third Floor Boll Hall 3,543 31 88 175

Third Floor Boll Hall Lobby 1,088 9 109 218

Third Floor Lomason Lounge 1,300 11 25 50

Black Box Sixth floor (Daimler Chrysler 2,663 23 50 100 Theatre)

Roof Sky Deck 10,330 91 125 250

(*) Adjusted to comply with the restriction of the Michigan Executive Order 2020-115

Note 1: In these spaces, the seating should be assigned to maintain 6-ft social distancing and the flow control needs to begin at the entrance to guarantee that people are not crowding while they find their places.

Note 2: The usable area of the stage will be reduced by any equipment, drapery, scenery, and furniture. An evaluation of the available space should be performed for each event.

Note 3: Number given is 75% of total capacity.

Performance and Recital Rooms

Stage 2 Stage 3 Stage 4

Social Maximum Capacity Level Event space 50% Maximum Distancing under normal Area (ft2) Capacity Capacity operation (people) (people) (people)

David Handelman Fourth floor 1,034 9 10 21 Studio

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Stage 2 Stage 3 Stage 4

Social Maximum Capacity Level Event space 50% Maximum Distancing under normal Area (ft2) Capacity Capacity operation (people) (people) (people) Margo Cohen Dance Fifth floor 2,476 22 25 50 Center

Restrooms The next sections (Performer Spaces, DOH Operations and Building Support) present a detailed count of the restrooms available in the different spaces within DOH. Next, there are some general recommendations that apply to all the restrooms in these areas:

1. The amount of people using the restrooms at the same time needs to be controlled to maintain social distancing, as presented in the next sections. It is recommended to limit restroom capacity by the number of sinks, where: a. 2 sinks = 1 person b. 3 sinks = 2 people c. 4 sinks = 2 people d. 5 sinks = 3 people e. 6 sinks = 3 people 2. Sentinels should be assigned outside of public restrooms during performances and events and should verify that restroom capacities are being maintained. The following policies are being implemented, contact the department(s) responsible, if needed:

a. All electrical and water use elements are operational, and all toilets are functional b. Marketing should ensure that communications material is in place explaining the expected behaviors and risk control strategies established for preventing COVID_19 infection. c. When there is more than one element (sink, urinal, hand dryer) next to each other, signage should be used to direct alternate usage, thus ensuring social distancing.

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Example of alternance usage

The next tables present the social distancing capacity using a 6 ft safety radius for the performer spaces, DOH operations, and building support rooms located on the different floors of the DOH. Only the amount of people for stage 2 of reopening is presented. For future reopening stages, the regulatory restrictions applicable in the moment should be used.

Consideration: Specific places like the orchestra pit could increase capacity up to 28 people (with a 3ft safety radius per person) while implementing controls such as restricting the use of wind instruments during initial stages of reopening. A total of 84 people may occupy the stage including backstage areas.

Consideration: For spaces such as offices, the working spaces (desks, chairs) should be arranged in order to maintain 6 ft of separation between people.

Consideration: Conference rooms such as those located on the third, fourth, and sixth floors could increase their capacity up to 50% of normal values (10, 4, and 6 people respectively) if existing furniture is removed from the rooms to maintain safe distancing between people.

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B) Performer Spaces1

Stage 2 Stage 2

Social Distancing Level Event space Level Event space Social Distancing Capacity Area (ft2) Area (ft2) Capacity (people) (people) Chorus Room A 566 5 Chorus Room B 585 5 Piano 144 1 Stage 9,505 84 Wig & Make-Up 591 5 Star D.R.1 137 1 Orchestra Lifts 957 8 Star D.R. 2 138 1 Basement Ground floor Musicians Room 850 7 Star D.R. 3 135 1 Conductor 204 1 Toilet (3) 275 2 Changing Room (2) 113 1 Production (2) 246 2 Orchestra Pit 817 7 Toilet 55 1 Dressing Room 156 1 Dressing Room 1,211 10 Dressing Room 130 1 Second floor Third floor Lee/ Floy Barthel 2,318 20 Dressing Room 192 1 Office 165 1 Toilet (3) 189 1 Recording Studio 434 3 Vocal Assessment 150 1 Locker Room 83 1 Fourth floor Fifth floor Music Practice Room 73 1 Locker Room 108 1 Recording 66 1 Dressing Room 191 1 Sixth floor Dressing Room 113 1

Note 1: The available area in each space may be drastically reduced by scenery and equipment. An evaluation of the usable space should be performed prior to each use.

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C) DOH Operations

Stage 2 Stage 2 Level Space Social Dist. Capacity Level Space Social Dist. Capacity Area (ft2) Area (ft2) (people) (people) Office 126 1 Office 124 1 Security 184 2 Ushers Lounge 1,008 8 Office 93 1 Office 206 2 Office 93 1 Basement Main. Office 316 3 Ground floor Office 94 1 Box Office Manager 296 3 Office 75 1 Stagehands 535 5 Theater Director 258 2 Office 190 2 Office 190 2 Office 110 1 Conference 291 2 Allesee Dance/Opera 2,435 21 Production 200 2 Second floor Third floor "Asst Music Dir" 151 1 Music Library 473 4 General Office 1,280 11 Staff Office 172 2 Office 184 2 Telemarketing 560 5 General Office 2,653 23 Conference 141 1 Office 160 2 Finance Office 387 3 Office 138 1 Fourth floor Office 146 1 Fifth floor Marketing Direct 155 2 Office 155 1 Desktop Publish 96 1 Community Programs 385 3 Volunteer Work 194 2 Office 264 2 Office 298 3 Office 244 2 Director 224 2 Artistic Director Office 293 3 General Office 427 4 Conference Lg 188 4 Sixth floor General Office 554 5 President's Office 469 4 Conference Sm 83 1 Artistic Resources 428 4 HR Office 180 2 Chief Admin Office 180 2 Security Director Office 180 2 Toilet 180 2

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D) Building Support

Stage 2 Stage 2 Level Space Social Distancing Level Space Social Distancing Area (ft2) Capacity Area (ft2) Capacity (people) (people) Laundry 811 7 Dimmer Room 490 4 Receiving 1,091 9 Mech Room (4) 1,718 15 Men 197 1 Elec (2) 367 3 Women 265 2 Emr 87 0 Tool Crib 202 1 Women’s Toilet 1,352 11 Broadway Secur 87 1 Vault 512 4 Fire Alarm Room 107 1 Men’s Toilet 833 7 Elec/Mec Room 162 1 Coat Storage 591 5 Mech 136 1 Concession Storage 713 6 Basement Ground floor JC 61 1 Storage (6) 1,084 9 Toilet 64 1 Women’s Toilet 385 3 EMR 89 1 Men’s Toilet 423 3 Coat Room 130 1 Cooler 169 1 Clo (2) 139 1 JC 53 1 Chase (3) 134 1 Toilet 48 1 Shaft (2) 191 1 Shaft 122 1 Storage 77 1 Clo (2) 71 1 Toilet 77 1 Tool Room 1,061 9 Mop Room 95 1 Catering Room 1,354 11 Storage (6) 2,649 23 Prep Kitchen 489 4 Men 266 2 Technical (2) 35 1 Women 266 2 Toilet 90 1 Women’s Toilet 949 8 Women’s Toilet 235 2 Break Room 199 1 Second floor Men’s Toilet 218 1 Third floor Toilet 63 1 Closet 73 1 JC (2) 99 1 Archive Room 213 1 Laundry Room 147 1 JC 32 1 Clo 74 1 Walk-In Cooler 44 1 Mech Room (2) 378 3 Storage (3) 643 5 Men’s Toilet 470 4

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Stage 2 Stage 2 Level Space Social Distancing Level Space Social Distancing Area (ft2) Capacity Area (ft2) Capacity (people) (people) Shaft 82 1 Women’s Toilet 228 2 Performance Supp (2) 864 7 Men’s Toilet 151 1 Chase 24 1 Shaft 31 1 Perfor Suppo(2) 886 7 Toilet (2) 117 1 Break Room 159 1 Closet (2) 105 1 Women’s Toilet 65 1 Storage (4) 1,527 13 Men’s Toilet 71 1 Women 73 1 Mech 233 2 Men 82 1 Toilet 65 1 Cpu Room 295 2 Men’s Toilet 106 1 Fourth floor Mech (2) 418 3 Fifth floor Clo 13 1 Elec 56 1 Jc 14 1 Copy/Fax 90 1 Elec Room (2) 182 1 Print/ Storage 193 1 Storage (3) 425 3 Jc 23 1 PerforSupport(4) 2,519 22 Fly Space Storage 811 7 Shaft 38 1 Perfor Support (3) 1,608 14 Shaft 78 1 Storage (3) 353 3 Elec (3) 145 1 Mech (2) 456 4 Coffee 101 1 Copy/Fax 130 1 Equipment 166 1 Women 65 1 Support (2) 822 7 Sixth floor Men 67 1 Sixth floor Perform Support 1,977 17 Closet 19 1 Shaft 108 1 Men’s Toilet 57 1 Toilet (3) 351 3 JC 97 1 Closet (4) 154 1 Concession Storage 174 1

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4.4.6.3 Flow Patterns Auditorium

A) Reopening stage 2 The following image shows the suggested distribution of patrons while stage 2 of reopening is taking place (250 people). For this number of people, it is recommended to only use the ground floor to limit the number of surfaces that could be touched and would need to be included on the cleaning schedule (e.g. stairs, elevators, and chairs). Similarly, the end seats should be restricted to reduce the amount of high- touch points.

Suggested distribution of people – reopening stage 2 (ground floor)

Seats would need to be assigned to ensure social distancing. It is recommended to avoid seating people on the first seats next to the aisle. Entrance to DOH should be divided equally between the Broadway and Madison entrances. Indicating the corresponding door on the tickets before the arrival of patrons will help with the entering logistics and prevent crowding in the lobbies. In the next figure, flow control points are indicated with an orange symbol. These entrances have been identified as points where active flow control is recommended to ensure consistent patron flow and to avoid overcrowding.

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Flow control points location – reopening stage 2 (ground floor)

Level Flow control point Responsible

Ground floor Broadway entrance Entrance control/sentinel staff

Ground floor Madison entrance Entrance control/sentinel staff

Ground floor Ford lobby Flow control/sentinel staff

Ground floor Vincent lobby Flow control/sentinel staff

Ground floor Smith lobby Flow control/sentinel staff

Ground floor Grand foyer Flow control/sentinel staff

Flow control points responsible – reopening stage 2 (ground floor)

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B) Reopening stage 3 When an Executive order or other regulation allows Detroit Opera House to increase the capacity to the corresponding 25 % of the total capacity (651 people), the following graphic shows the suggested distribution of people in the different levels of the auditorium.

Suggested distribution of people – reopening stage 3 As presented for stage 2 of reopening, it is suggested that people entering each level are divided between the two sides of the auditorium by entering the Madison entrance in the north or the Broadway entrance in the south. If possible, fill the upper balcony first and then the lower floors to help maintain an orderly arrangement of people. The next table presents the amount of people that should be allowed per side and per level of the auditorium. Flow control staff and sentinels should ensure that social distancing is maintained at all the times.

Level Flow control point Amount of people

Fifth floor North entrance / 43 / 43 (upper balcony) South entrance Fourth floor North entrance / (middle 61 / 61 South entrance balcony) Third floor North entrance / 32 / 32 (trustee circle) South entrance

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Level Flow control point Amount of people

Second floor North entrance / 21 / 21 South entrance Ground floor North entrance / 168 / 168 South entrance

Cadillac Cafe Customers of the Cadillac cafe may use this space before the beginning of a performance. People may also use the Cafe on days when they are no events scheduled. The suggestion is for people using the services of the Cafe to only enter using the door adjacent to the exit passage. The recommended exit is the one that leads to the Vincent lobby. Flow control at the entrance and exit of the Cafe are necessary to ensure that the maximum capacity is maintained, and that overcrowding is limited.

Suggested flow paths – Cadillac cafe

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DOH Exits / Entrances

DOH entrances and exits

The entrances located at the Madison and Broadway vestibules are suggested to be used only for patrons attending events at the auditorium.

Staff entrance is at the Madison office lobby and staff exit will be on the exit passage of Madison street.

Specific events will use the entrance at the Smith Lobby and at the entrance on Broadway street.

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4.5 Cleaning and Disinfection Plan

4.5.1 Executive Summary Existing cleaning and disinfection procedures and plans should be reviewed to ensure they are consistent with strategies for controlling the virus that causes COVID-19 (SARS-CoV-2) on surfaces and objects. This may require enhancing frequencies and adding disinfection procedures for high touch surfaces. The virus dies naturally within hours to days outside of the human body. However, interacting with surfaces contaminated with the virus may still be a viable route of infection. A proper cleaning and disinfection plan of public spaces and workplaces can reduce the risk of exposure to the virus and is an essential part of any attempt to prevent the spread of COVID-19. A successful cleaning and disinfection plan for COVID-19 should combine efforts and resources on keeping high-touch surfaces and objects disinfected by establishing the adequate sanitizing frequencies, contact times, and disinfectants.

This plan does not intend to replace any existing procedures, but to recommend elements to be incorporated to existing documents to better control SARS-CoV-2 on surfaces, especially the ones touched by multiple people. As the plan is a living document, it should be reviewed monthly to update it with any changes of layouts, objects, occupational patterns, and insufficient cleaning and disinfecting activities. Directions are given for future review of the plan and existing documents.

4.5.1.1 Departments

• Environmental Services

4.5.2 Summary of Activities 1. Identification and management of high-touch surfaces. a. Eliminate, isolate, or remove from public spaces any high-touch surface/object that cannot be properly disinfected, or present a challenge to consistently keep disinfected. 2. Routinely clean and disinfect the remaining high-touch surfaces 3. Verify if cleaning and disinfecting activities are being followed as planned 4. Review, update, or enhance your existing cleaning procedures to disinfect high-touch surfaces 5. Review and update your high-touch surfaces management list 6. Train cleaning personnel on any changes to the existing procedures

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4.5.3 Common High-Touch Surfaces Disinfection Schedule All high-touch surfaces need to be cleaned and disinfected to reduce exposure to SARS-CoV-2. The following tables provide information about disinfection procedures when surfaces/objects are highly touched with the minimum frequency recommended. Shared objects should be disinfected after each use. Due to public patterns some surfaces and objects should be disinfected according to peak moments (e.g. restrooms and sanitizer dispensers should be disinfected before and after event hours, and before and after intermissions. Only stagehands that have been trained in the maintenance and cleaning of electrical equipment (e.g. light board, iPads, sound boards) should perform this work.

For disinfecting surfaces/objects when someone is sick, follow the disinfection method described for Frequently Touched and Notes, and see 4.5.5.5 When Someone is Sick. It is recommended that cleaning and disinfecting high touch surfaces and objects should happen at least before and after gatherings and peak hours on each space (e.g. disinfecting restrooms before and after intermissions, disinfecting concession stand/bar countertops before and after peak hours). Evaluate the need for additional cleaning and disinfection if peak hours lasts more than 2 hours.

The following tables provide information about the cleaning and disinfection methods, and minimum frequencies for:

• Surfaces • General Objects • Specialized Electronic Equipment • Retail • Building and Construction • Warehousing and Logistics • Transport

The following tables were adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.1 Recommended minimum disinfection frequency and method by surface

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED SURFACE NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect Clean and disinfect at least before and Detergent + Damp dust + SOFT PLASTICS at least daily or after peak hours Clean weekly Disinfectant Detergent every shift change (e.g. events and intermission) Clean and disinfect Clean and disinfect at least before and Detergent + HARD PLASTICS at least daily or after peak hours Clean weekly Detergent Disinfectant every shift change (e.g. events and intermission) Uncoated steel is more susceptible to METAL SURFACES Clean and disinfect rust when (STAINLESS STEEL, Clean and disinfect at least before and Detergent + disinfected. Disinfect UNCOATED STEEL, at least daily or after peak hours Clean weekly Detergent Disinfectant only when ZINC COATED STEEL, every shift change (e.g. events and necessary, and treat ALUMINUM) intermission) for rust as appropriate Clean and disinfect Clean and disinfect at least before and PAINTED METAL Detergent + at least daily or after peak hours Clean weekly Detergent SURFACES Disinfectant every shift change (e.g. events and intermission) Clean at least before DELIBERATELY Clean according to Clean according to Clean at least daily and after peak hours GREASED OR OILED manufacturer’s Clean weekly manufacturer’s or every shift change (e.g. events and METAL SURFACES recommendations recommendations intermission) Clean and disinfect Clean and disinfect at least before and Soft and porous Detergent + Damp dust + WOOD at least daily or after peak hours Clean weekly disinfectant may be Disinfectant Detergent every shift change (e.g. events and necessary intermission)

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED SURFACE NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect Clean and disinfect at least before and Detergent + LAMINATE at least daily or Clean weekly Detergent after events and Disinfectant every shift change intermissions Clean and disinfect Clean and disinfect at least before and Detergent + GLASS at least daily or Clean weekly Detergent after events and Disinfectant every shift change intermissions Clean and disinfect Clean and disinfect CONCRETE at least before and Detergent + at least daily or Clean weekly Detergent (POLISHED) after events and Disinfectant every shift change intermissions Clean and disinfect Clean and disinfect at least before and Soft and porous Detergent + Vacuum (HEPA) or CONCRETE (ROUGH) at least daily or after peak hours Clean weekly disinfectant may be Disinfectant Detergent every shift change (e.g. events and necessary intermission) Clean and disinfect Clean and disinfect Clean and disinfect at least before and Clean according to Soft and porous according to Clean weekly LEATHER at least daily or after peak hours manufacturer’s disinfectant may be manufacturer’s every shift change (e.g. events and recommendations necessary recommendations intermission) Detergent + Steam If launderable, wash clean on warmest possible Clean at least before Vacuum (HEPA) Or setting according to Clean at least daily and after peak hours FABRIC Detergent + Clean weekly manufacturer’s or every shift change (e.g. events and Damp dust + appropriate recommendations intermission) Detergent disinfectant for soft with laundry and porous surfaces detergent Dispose of in the bin Use alternate, (double- bagged), or cleanable options, Not suitable for Not suitable for leave undisturbed Not suitable for PAPER such as electronic cleaning cleaning for a minimum of 72 cleaning tablets hours, longer if

possible.

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED SURFACE NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD If use is unavoidable, If use is unavoidable, and individual use is and individual use is not feasible, use a not feasible, use a plastic protective plastic protective sheet over the page. sheet over the page.

Clean and disinfect plastic protective sheet at least daily

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2 Recommended minimum disinfection frequency and method by object 4.5.3.2.1 General

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect at least before and Hand Sanitizer Clean and disinfect Detergent + after peak hours Clean weekly Detergent Dispenser at least daily Disinfectant (e.g. events and intermission) Clean and disinfect Detergent + Call bell / doorbell Clean weekly Detergent at least daily Disinfectant Clean and disinfect at least before and If disinfecting Vacuum with HEPA Vacuum with HEPA Clean at least daily after peak hours Clean weekly following someone is filter filter Carpet (Soft floor) (e.g. events and sick, apply carpet intermission) shampoo + Steam Carpet shampoo + Shampoo or steam clean Clean annually Clean annually Steam clean clean Ceiling Spot clean and Detergent + Spot clean weekly & Damp dust + e.g. access hatches disinfect daily & Disinfectant wash every 3 years Detergent and surrounds wash yearly Chairs - non- Clean and disinfect upholstered at least before and e.g. plastic chairs, Clean and disinfect Detergent + after peak hours Clean weekly Detergent wooden chairs, at least daily Disinfectant (e.g. events and other non-padded intermission) chairs Clean and disinfect Chairs - upholstered at least before and Vacuum (HEPA) Vacuum (HEPA) Soft and porous e.g. fabric padded Clean at least daily after peak hours Damp dust + Clean weekly Damp dust + disinfectant may be chairs, sofas, office (e.g. events and Detergent Detergent necessary chairs intermission) Detergent + Clean and disinfect Cleaning Equipment Disinfectant Clean after use Detergent after use

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect Detergent + Clipboard / Folders Clean weekly Detergent after use Disinfectant Refer to the Refer to the Clean and disinfect Detergent + Clothes irons Clean weekly manufacturer’s manufacturer’s after use Disinfectant recommendations recommendations Consider adding a Clean and disinfect Detergent + wipeable cover to Computer, at least daily or Disinfectant on the device/screen. Refer to Clean weekly or Keyboard, Mouse when visibly soiled, wipeable cover, or Refer to manufacturer’s when visibly soiled Headsets and between users if isopropyl alcohol- manufacturer’s recommendations equipment is shared based wipes/sprays recommendations Detergent Steam clean curtains or blinds in place or Refer to Damp dust + machine wash Curtains and Blinds Clean weekly Clean monthly manufacturer’s Detergent curtains according to recommendations manufacturer’s recommendations Clean and disinfect at least before and Clean and disinfect Detergent + Doorknob / handles after peak hours Clean daily Detergent at least daily Disinfectant (e.g. events and intermission) Clean and disinfect at least before and Clean and disinfect Detergent + Drinking Fountains after peak hours Clean daily Detergent at least daily Disinfectant (e.g. events and intermission) Clean and disinfect at least before and Clean and disinfect Detergent + Elevator buttons after peak hours Clean weekly Detergent at least daily Disinfectant (e.g. events and intermission) Floor (non- slip Clean and disinfect Clean and disinfect Detergent + Damp mop daily Detergent vinyl) at least daily at least before and Disinfectant

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD after peak hours (e.g. events and intermission) Clean and disinfect Clean and disinfect at least before and Floor (polished Detergent + at least daily or after peak hours Clean weekly Detergent concrete) Disinfectant every shift change (e.g. events and intermission) Weekly, & defrost to clean as required Monthly & defrost as Refer to Clean and disinfect required Refer to Detergent + manufacturer’s Fridges frequently touched Daily spot check— manufacturer’s Disinfectant recommendations surfaces on fridge clean when recommendations Detergent (i.e. handles) at least necessary daily Clean and disinfect at least before and Clean and disinfect Detergent + Handrails, stair rails after peak hours Clean weekly Detergent at least daily Disinfectant (e.g. events and intermission) Clean and disinfect at least before and Keys and locks and Clean and disinfect Detergent + after peak hours Clean weekly Detergent padlocks at least daily Disinfectant (e.g. events and intermission) Refer to Kitchen appliances manufacturer’s Refer to (toasters, kettles, Clean and disinfect Detergent + recommendations Clean weekly manufacturer’s sandwich presses, at least daily Disinfectant Isopropyl alcohol- recommendations ovens) based wipes/sprays Detergent Detergent + Light and Power Clean and disinfect Damp dust + Disinfectant Damp Clean weekly point Switches at least daily Detergent dust

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Refer to manufacturer’s Refer to Clean and disinfect Detergent + Lights/lighting Clean weekly recommendations manufacturer’s daily Disinfectant recommendations Detergent Detergent Refer to Clean and disinfect manufacturer’s Refer to frequently touched Microwave Disinfectant on Clean daily recommendations manufacturer’s points on microwave outside surfaces recommendations at least daily only. Detergent Clean and disinfect Push/pull doors at least before and Clean and disinfect Detergent + Detergent + (with and without a after peak hours Clean weekly at least daily Disinfectant Disinfectant push plate) (e.g. events and intermission) Clean and disinfect Detergent + Remote controls Clean weekly Detergent at least daily Disinfectant Clean and disinfect Shelves (and items Clean and disinfect Detergent + at least before and Clean weekly Detergent on shelves) at least daily Disinfectant after peak hours Clean and disinfect at least daily or after Detergent + Detergent + Shower Clean weekly each use if shared Disinfectant Disinfectant facilities Detergent Clean and disinfect Sink (hand washing Clean and disinfect Disinfectant on areas at least before and Clean daily Detergent & kitchen) at least daily around sink only, not after peak hours in sink Clean and disinfect Clean and disinfect Detergent + Tables / desks at least before and Clean weekly Detergent at least daily Disinfectant after peak hours Clean and disinfect Damp dust at least daily & more Telephone Detergent + Clean weekly Detergent regularly if shared by Disinfectant multiple users

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect Clean and disinfect Toilet and Restroom Detergent + Detergent + at least every 4 at least before and Clean weekly surfaces Disinfectant disinfectant hours after peak hours Clean and disinfect Toilet doors and Clean and disinfect Detergent + at least before and Clean weekly Detergent locks at least daily Disinfectant after peak hours Damp dust Refer to Clean and disinfect Damp dust + TV Detergent + Clean weekly manufacturer’s at least daily Detergent Disinfectant recommendations Clean and disinfect Damp dust + Clean and disinfect Damp dust Refer to frequently touched detergent or Vending Machines at least before and Detergent + Clean weekly manufacturer’s points on machine at Isopropyl alcohol- after peak hours Disinfectant recommendations least daily based wipes/sprays Spot clean and disinfect touched Detergent + Spot clean weekly & Damp dust + Walls walls at least daily Disinfectant full clean yearly Detergent & full clean yearly Spot clean and Clean and disinfect disinfect touched Detergent + Windows at least before and Clean weekly Detergent windows at least Disinfectant after peak hours daily Window frames Clean and disinfect Clean and disinfect Detergent + (sliding window at least before and Clean weekly Detergent at least daily Disinfectant types) after peak hours

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2.2 Specialized Electronic Equipment

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Clean and disinfect Clean and disinfect Refer to the Refer to the Electrical at least daily or Detergent + at least before and Clean weekly manufacturer’s manufacturer’s equipment between users if Disinfectant after peak hours recommendations recommendations shared Refer to manufacturer’s Electronic recommendations equipment Consider adding a If no manufacturer’s (sensitive to wipeable cover to Clean and disinfect recommendations, electrostatic charge) Clean and disinfect the device / screen. at least daily or Detergent + use isopropyl E.g. iPad, tablets, at least before and Clean weekly between users if Disinfectant alcohol-based laptops exterior of after peak hours Refer to shared preparations with computer case and manufacturer’s non-electrostatic monitors, assisted recommendations wipes suitable for listening devices electronic equipment Consider adding a wipeable cover to Detergent + the device/screen. Touch screens e.g. Clean and disinfect Disinfectant on Clean and disinfect Refer to the Information screens at least before and wipeable covers Clean weekly at least daily manufacturer’s in buildings after peak hours Isopropyl alcohol- recommendations based wipes/sprays Isopropyl alcohol- based wipes/sprays

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2.3 Retail

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY DURING EVENTS METHOD FREQUENCY METHOD Detergent + Detergent + Clean and disinfect Clean and disinfect Cash registers Isopropyl alcohol- Clean weekly Isopropyl alcohol- after each shift after each shift based wipes/sprays based wipes/sprays Clean and disinfect Clean and disinfect EFT Isopropyl alcohol- Isopropyl alcohol- after each use (if after each use (if Clean weekly Machines based wipes/sprays based wipes/sprays practicable) practicable) Clean and disinfect Clean and disinfect Hand-held cash Isopropyl alcohol- Isopropyl alcohol- after each use (if after each use (if Clean weekly register scanners based wipes/sprays based wipes/sprays practicable) practicable) Detergent Trolleys & Hand- Clean and disinfect Clean and disinfect Detergent + Clean after each use Isopropyl alcohol- held baskets after each use after each use Disinfectant based wipes

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2.4 Stage and Construction

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY METHOD FREQUENCY METHOD Clean and disinfect at Hoses Detergent + Disinfectant Clean weekly Detergent least daily Clean and disinfect Ladders Detergent + Disinfectant Clean weekly Detergent between shifts or users Refer to the Refer to the manufacturer’s manufacturer’s Refer to the Power tools and hand Clean and disinfect recommendations Clean weekly recommendations manufacturer’s tools between shifts or users Isopropyl alcohol- based Isopropyl alcohol- based recommendations wipes/sprays wipes/sprays Clean and disinfect at Scaffolding / formwork Detergent + Disinfectant Clean weekly Detergent least daily

Cleaning of ropes will Ropes No cleaning Use gloves and restrict No cleaning Use gloves and restrict recommended access to 1-2 users recommended access to 1-2 users lead to rope damage

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2.5 Warehousing and Logistics

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY METHOD FREQUENCY METHOD Refer to manufacturer’s Refer to manufacturer’s Control panels and Clean and disinfect recommendations recommendations Refer to manufacturer’s Clean weekly other plant controls between shifts or users Isopropyl alcohol- based Isopropyl alcohol- based recommendations wipes/sprays wipes/sprays Refer to manufacturer’s Refer to manufacturer’s Hi Vis Vests worn over Clean and disinfect Refer to manufacturer’s recommendations Clean daily recommendations clothing between shifts or users recommendations Detergent + Disinfectant Detergent Other PPE if shared Clean and disinfect at between workers (hard least daily or between Detergent + Disinfectant Clean weekly Detergent hats, safety eyewear) users if shared Safety guards around Clean and disinfect at Detergent + Disinfectant Clean weekly Detergent equipment least daily

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.2.6 Detroit Opera House Staff Transport

FREQUENTLY TOUCHED INFREQUENTLY TOUCHED OBJECT NOTES FREQUENCY METHOD FREQUENCY METHOD Clean and disinfect at Door Handles Detergent + Disinfectant Clean weekly Detergent least daily Clean and disinfect at Gear knobs least daily or between Detergent + Disinfectant Clean weekly Detergent users if shared Clean and disinfect at Seat Belts least daily or between Detergent + Disinfectant Clean weekly Detergent users if shared Clean and disinfect at Steering wheels least daily or between Detergent + Disinfectant Clean weekly Detergent users if shared Isopropyl alcohol- based Switches and other Clean and disinfect at Isopropyl alcohol- based wipes Clean weekly controls least daily wipes/sprays /sprays

Adapted from Safe Work Australia – Recommended cleaning: Supplementary Information

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4.5.3.3 Cleaners and Disinfectants in Use

EPA listed for To kill SARS-CoV-2 Products Disinfectant? against SARS-CoV- follow directions for: 2? Ajax cleaner Powder – oxygen No No N/A bleach Fabuloso All - purpose cleaner No No N/A Windex cleaner with Ammonia-D No No N/A Vinegar No No N/A Clorox Urine remover Yes No N/A Rotavirus; Poliovirus The works Toilet bowl cleaner Yes Yes (contact time 10 min)

Orchem Lift off No No N/A 3M Gum Remover No No N/A Spartan – Graffiti remover No No N/A Diversey Crew - Non acid Yes No N/A Disinfectant cleaner Diversey Virex II Disinfectant Adenovirus Type 2 Yes Yes cleaner (contact time 10 min) Diversey Alpha HP Multi Surface Yes No N/A cleaner

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4.5.4 Personal Protective Equipment Personal Protective Equipment (PPE) are necessary for handling, diluting, storing, and applying any disinfectant or cleaning product. The product’s label and safety data sheet (SDS) provides all information needed for safety. Routine cleaning and disinfection for COVID-19 doesn’t require extra personal protective equipment, except for face masks. PPE recommended by the manufacturer are necessary to protect personnel from other hazards from the chemicals and products in use, such as gloves, safety glasses, and aprons. When changing any product used on cleaning procedures, check the requirement for PPE on the product’s label and SDS, and review and update this plan.

Required PPE needs to be used when cleaning an area occupied by someone that is sick, such as enhanced respiratory protection, gloves, and single use disposable aprons, even when supporting an outside contractor performing the disinfection. Personnel must immediately report breaches in PPE in these circumstances.

Safety procedures and protective equipment must always meet requirements from OSHA. Internal protocols for the use of masks and other protective equipment to protect against COVID-19 should always be followed.

The following table provides the information from product SDS and recommendations from CDC. Make sure your PPE plan follows all requirements from OSHA. PPE should always be removed carefully (especially body covers) to avoid releasing aerosols and particles.

ACTIVITY Protection for: HAND EYE/FACE RESPIRATORY BODY Cleaning and Disposable Gloves (change N95 mask Uniform and single-use disinfecting when right after cleaning the area plastic apron someone is sick** and wash hands) For consumer use, no unusual For consumer use, General and local exhaust ventilation is For consumer use, no precautions are necessary. no unusual recommended to maintain vapor exposures below unusual precautions are precautions are recommended limits. Where concentrations are necessary. necessary. above recommended limits or are un-known, appropriate respiratory protection should be worn. Ajax cleaner Follow OSHA respirator regulations (29 CFR 1910.134) Powder – oxygen and use NIOSH/MSHA approved respirators. bleach Protection provided by air purifying respirators against exposure to any hazardous chemical is limited. Use a positive pressure air supplied respirator if there is any potential for uncontrolled release, exposure levels are unknown, or any other

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ACTIVITY Protection for: HAND EYE/FACE RESPIRATORY BODY circumstance where air purifying respirators may not provide adequate protection. Fabuloso All - For prolonged or repeated Safety glasses No personal respiratory protective equipment Protective suit purpose cleaner contact use protective gloves normally required. Windex cleaner No special requirements. No special No special requirements. No special requirements. with Ammonia-D requirements. No special requirements. No special No special requirements. No special requirements. Vinegar requirements. No special protective If splashes are likely If exposure limits are exceeded or irritation is No special protective equipment required to occur, wear safety experienced, NIOSH/MSHA approved respiratory equipment required glasses with side- protection should be worn. Positive pressure supplied Clorox Urine shields. None air respirators may be required for high airborne remover required for contaminant concentrations. Respiratory protection consumer use. must be provided in accordance with current local regulations. Wear protective gloves Wear safety glasses If exposure limits are exceeded or irritation is Wear protective clothing with side shields (or experienced, NIOSH/MSHA approved respiratory goggles). Tight protection should be worn. Positive-pressure supplied The Works Toilet sealing safety air respirators may be required for high airborne bowl cleaner goggles. Face contaminant concentrations. Respiratory protection protection shield. must be provided in accordance with current local regulations. Wear appropriate protective Wear chemical A respiratory protection program that meets OSHA 29 Wear appropriate protective gloves to prevent skin splash goggles that CFR 1910.134 and ANSI Z88.2 requirements or clothing to prevent skin exposure (29 CFR 1910.138 or meet the European Standard EN 149 must be followed exposure. Orchem Lift off EN374). requirements of 29 whenever workplace conditions warrant respirator CFR 1910.133 or use. European Standard EN 166. Select and use gloves and/or Select and use An exposure assessment may be needed to decide if a If this product is used in a protective clothing approved eye/face protection respirator is required. If a respirator is needed, use manner that presents a to relevant local standards to to prevent contact respirators as part higher potential for 3M Gum Remover prevent skin contact based on based on the results of a full respiratory protection program. Based on the exposure (e.g. spraying, high the results of an exposure of an exposure results of the exposure assessment, select from the splash potential etc.), then assessment. Selection should assessment. The following use of protective coveralls

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ACTIVITY Protection for: HAND EYE/FACE RESPIRATORY BODY be based on use factors such following eye/face respirator type(s) to reduce inhalation exposure: may be necessary. Select as exposure levels, protection(s) are Half facepiece or full facepiece air-purifying respirator and use body protection to concentration of the recommended: suitable for organic vapors and particulates prevent contact based on substance or mixture, Indirect Vented the results of an exposure frequency and duration, Goggles assessment. The following physical challenges such as protective clothing temperature extremes, and material(s) are other use conditions. recommended: Apron – Consult with your glove and/or Nitrile protective clothing Apron - polymer laminate" manufacturer for selection of appropriate compatible gloves/protective clothing. Note: Nitrile gloves may be worn over polymer laminate gloves to improve dexterity. Gloves made from the following material(s) are recommended: Nitrile Rubber Polyvinyl Alcohol (PVA) Polymer laminate Wear rubber or other Wear splash goggles Not required with expected use. If occupational N/A Spartan – Graffiti chemical-resistant gloves. exposure limits are exceeded or respiratory irritation remover (neoprene or nitrile is occurs, use of a NIOSH/MSHA approved respirator recommended). suitable for the use-conditions and chemicals No personal protective No personal No personal protective equipment required under No personal protective Diversey Crew - equipment required under protective normal use conditions. equipment required under Non acid normal use conditions. equipment required normal use conditions. Disinfectant under normal use cleaner conditions. No personal protective No personal No personal protective equipment required under No personal protective Diluted equipment required under protective normal use conditions. equipment required under Diversey Virex II normal use conditions. equipment required normal use conditions. Disinfectant under normal use cleaner conditions.

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ACTIVITY Protection for: HAND EYE/FACE RESPIRATORY BODY Chemical-resistant gloves. Chemical-splash In case of insufficient ventilation wear suitable Protective footwear. Wear Undiluted goggles respiratory equipment. A respiratory protection suitable protective clothing Diversey Virex II program that meets OSHA's 29 CFR 1910.134 and Disinfectant ANSI Z88.2 requirements must be followed whenever cleaner workplace conditions warrant a respirator's use. No personal protective No personal No personal protective equipment required under No personal protective Diversey Alpha HP equipment required under protective normal use conditions equipment required under Multi Surface normal use conditions equipment required normal use conditions cleaner under normal use conditions * coveralls, aprons or work uniforms can be used. Reusable (washable) clothing should be laundered afterwards ** minimum PPE to protect personnel against COVID-19. Use additional PPE according to the disinfectant in use

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4.5.5 Procedures for Cleaning and Disinfection for COVID-19 4.5.5.1 Basic Cleaning and Disinfection Procedure Principles Personnel performing any cleaning and disinfection activities should understand the step-by-step requirements for each area. Details will vary depending on the products used so personnel should always follow product’s directions. Resources Needed Resources will vary depending on the surface and area that will be cleaned. Check the following sections for more details. • Cleaner/Detergent • Disinfectant/Sanitizer • Paper towel or cloth • PPE (see 4.5.4 Personal Protective Equipment on this section) Frequency See 4.5.3 Common High-touch surfaces disinfection schedule Activity Summary 4. Clean surfaces to eliminate debris and dust 5. Clean and disinfect high-touch surfaces Activities to Complete Any cleaning and disinfection procedures follows the same basic steps. To control SARS-CoV-2, the differences will be on frequency, contact time, and the disinfectant or sanitizer used: 1. Cleaning: a. Wash the area or item as usual with water and detergent or cleaner b. Rinse the cleaned area to remove any detergent/cleaner residue 2. Dry the area with a paper towel or allow it to dry completely prior to performing disinfection 3. Disinfection of high-touch surfaces and objects: a. Apply an appropriate disinfectant following product label instructions b. Allow proper contact time according to the products label 4. Dry area with a paper towel or allow it to dry completely

Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs MOT reference 4.5.3 Common High-Touch Surfaces Disinfection Schedule documents

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4.5.5.2 Hard and Non-Porous Surfaces Principles As the virus that causes COVID-19 (SARS-CoV-2) can survive on surfaces, disinfecting high-touch surfaces and objects will play a key role to reduce the risk of exposure. Most surfaces will need routine cleaning and high-touch surfaces will need frequent disinfection. Resources Needed Resources will vary depending on the surface and area that will be cleaned. Check the following sections for more details. • Cleaner/Detergent • Disinfectant/Sanitizer for hard and non-porous surfaces • Paper towel for drying • PPE (see 4.5.4 Personal Protective Equipment in this section) Frequency See 4.5.3 Common High-touch surfaces disinfection schedule in this section Activity Summary 1. Clean as usual the surface to eliminate debris and dust 2. Clean and disinfect high-touch surfaces Activities to Complete 1. When cleaning an area, identify the high-touch surfaces that will need to be disinfected 2. Clean the identified high-touch surface or object to eliminate any visible dirt o Wash with water and detergent or apply appropriate cleaner o Rinse cleaned area to remove any detergent/cleaner residue 3. Dry or allow the area to dry completely prior to performing disinfection 4. Apply disinfectant/sanitizer according to label’s directions 5. Allow the proper contact time between the surface and the product (see label’s information for contact time) o Contact time varies. Some products need only 30 seconds while others require 10 minutes or more. 6. Rinse away any residual disinfectant and allow the surface to dry completely o Some disinfectants don’t need to be rinsed (see product’s label)

Note: CDC also recommends: • Cleaning of toilets, bathroom sinks, and sanitary facilities needs to be carefully performed, avoiding splashing • Items used by children should not be disinfected (only cleaned) when possible as disinfectants can be toxic to children. Consider disposing items after use. • Areas unoccupied and surfaces not touched for the last 7 days will need only normal cleaning. It is not necessary to disinfect them. • Use of foggers or spraying for broad application of disinfectants outdoors is generally discouraged and should not be a substitute for directly applying disinfectant onto a surface. • Most surfaces and objects will require only usual routine cleaning. Disinfection is required only for high-touch surfaces and objects

Outdoor areas 1. Apply the same steps above for high-touch hard and non-porous surfaces 2. Spraying disinfectant on sidewalks or other open areas is not effective, efficient, or safe

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3. Cleaning and disinfection of wooden surfaces or groundcovers is not recommended Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs 4.5.8.1 High-touch surfaces inventory and schedule MOT reference 4.5.3 Common High-Touch Surfaces Disinfection Schedule documents

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4.5.5.3 Soft and Porous Surfaces Principles As the virus that causes COVID-19 (SARS-CoV-2) can survive on surfaces, disinfecting high-touch surfaces and objects will play a key role to reduce the risk of exposure. Most surfaces will need routine cleaning and high-touch surfaces will need frequent disinfection. Soft and porous surfaces can be a challenge for properly cleaning and disinfecting. Make sure the proper disinfectant is being used for this kind of surface. Resources Needed Resources will vary depending on the surface and area that will be cleaned. Check the following sections for more details. • Cleaner/Detergent • Disinfectant/Sanitizer for hard and non-porous surfaces • Paper towel for drying • PPE (see 4.5.4 Personal Protective Equipment in this section) Frequency See 4.5.3 Common High-Touch Surfaces Disinfection Schedule in this section Activity Summary 1. Clean the surface to eliminate debris and dust 2. Clean and disinfect high-touch surfaces a. Soft and porous surfaces (e.g. textiles, soft benches) requires disinfectants proper for soft and porous surfaces b. Consider using laundry services when possible Activities to Complete 1. When cleaning an area, identify the high-touch surfaces that will need to be disinfected 2. Clean as usual the identified high-touch soft and porous surface or object to eliminate any visible dirt 3. Dry or allow the area to dry completely prior to performing disinfection 4. Apply proper disinfectant/sanitizer for soft and porous materials according to label’s directions 5. Allow the proper contact time between surface and the product (see label’s information for contact time) a. Contact time varies largely. There are products that need only 30 seconds while others require 10 minutes or more. 6. Rinse away any residual disinfectant if needed and allow the surface to dry completely a. Some disinfectants don’t need to be rinsed (see product’s label)

If the item can be used in laundry: 1. Clean it according to the manufacturer’s instructions 2. Use the warmest appropriate water setting and dry, if possible 3. Wear disposable gloves 4. Contaminated laundry can be washed with non-contaminated items 5. Do not shake contaminated laundry to avoid the spread of water droplets 6. Clean and disinfect containers or carts used to store or transport contaminated items Carpeted floors: 1. ONLY use HEPA filtered vacuum cleaners for regular cleaning 2. If necessary, use hot water injection that continually delivers water above 140 °F (60 °C) to deep clean carpeting

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a. Application of chemical disinfectants to carpeting should not be performed regularly Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs 4.5.8.1 High-touch surfaces inventory and schedule MOT reference 4.5.3 Common High-Touch Surfaces Disinfection Schedule documents

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4.5.5.4 Electronics Principles As the virus that causes COVID-19 (SARS-CoV-2) can survive on surfaces, disinfecting high-touch surfaces and objects will play a key role to reduce the risk of exposure. Most surfaces will need routine cleaning and high-touch surfaces will need frequent disinfection. Resources Needed Resources will vary depending on the surface and area that will be cleaned. Check the following sections for more details. • Cleaner/Detergent • Disinfectant/Sanitizer for hard and non-porous surfaces • Paper towel for drying • PPE (see 4.5.4 Personal Protective Equipment in this section) Frequency See 4.5.3 Common High-Touch Surfaces Disinfection Schedule in this section Activity Summary 1. Clean the surface to eliminate debris and dust 2. Clean and disinfect high-touch surfaces Activities to Complete 1. When cleaning an area, identify the high-touch surfaces that will need to be disinfected 2. Clean the identified high-touch electronic surface or object to eliminate any visible dirt 3. Follow manufacturer`s instruction for cleaning and disinfection a. If no guidance is provided, use alcohol-based wipes or sprays containing at least 70% alcohol 4. Allow the proper contact time between surface and the product (see label’s information for contact time) a. Contact time varies largely. There are products that need only 30 seconds while others require 10 minutes or more. 5. Dry any residual of disinfectant or allow the surface to dry completely Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs MOT reference 4.5.3 Common High-touch surfaces disinfection schedule documents

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4.5.5.5 When someone is sick Principles As the virus that causes COVID-19 (SARS-CoV-2) can survive on surfaces, disinfecting high-touch surfaces and objects will play a key role to reduce the risk of exposure. Areas that were occupied by employees, volunteers and artists that were confirmed to be sick needs extra caution. Specialized third party services can be used for disinfecting areas occupied by sick employees, volunteers and artists. The following instructions should be followed as a guidance to check the minimum activities to be completed. Resources Needed Resources will vary depending on the surface and area that will be cleaned. Check the following sections for more details. • Cleaner/Detergent • Disinfectant/Sanitizer for hard and non-porous surfaces • Paper towel for drying • Disposable and single-use cleaning equipment (when possible) • PPE (see 4.5.4 Personal Protective Equipment in this section) Frequency When employee, volunteer or artist is confirmed to be sick When used, the isolation room should be disinfected immediately after use Activity Summary 1. Restrict access to areas used by the ill person for 24 hours when possible 2. Enhance ventilation 3. Clean as usual the surface to eliminate debris and grease 4. Clean and disinfect surfaces Activities to Complete 1. Restrict access to areas used by the ill person for 24 hours a. Pandemic Team will inform Environmental Services the areas that were identified when applying 4.3 Symptoms Management and 4.3.6 Contact Tracing Strategies. b. Isolation rooms that were occupied by the symptomatic individual or confirmed case should also be included. 2. Keep the area ventilated a. Open outside doors and windows b. Use ventilation fans to increase air circulation in the area with fresh air 3. Wait 24 hours if practical before beginning cleaning and disinfection or a. Ensure the area is well ventilated with fresh air for a minimum of 1 hour; or b. Use high-efficiency particulate air (HEPA) filtration to recirculate the air if intake of fresh air is not available 4. Clean and disinfect all areas used by the person who is sick: a. Follow the same procedures described in this section i. See 4.5.5 Procedures for Cleaning and Disinfection for COVID-19 b. Use disposable and single-use cleaning equipment (recommended) c. Focus on frequently touched surfaces d. Cleaning of toilets, bathroom sinks, and sanitary facilities need to be carefully performed, avoiding splashes 5. Once the area has been appropriately disinfected, it can be opened for use 6. Gloves should be removed and disposed of immediately after cleaning a room or area occupied by ill persons a. Clean staff should immediately report breaches in PPE 7. If it has been more than 3 days, no additional cleaning or disinfection is needed

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Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs (can be used to register that the areas where cleaned) MOT reference 4.5.5 Procedures for Cleaning and Disinfection for COVID-19 documents 4.3 Symptoms Management and 4.3.6 Contact Tracing Strategies.

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4.5.5.6 Verification & Feedback Principles To have evidence and to track that cleaning and disinfection activities are consistently followed as planned, verification strategies are required. Verification can be achieved by records and logs that document when, where, and who has performed cleaning activities. The same logs and records should also create a communication channel to capture feedback from the personnel realizing the activities for detected issues, challenges, and difficulties can be identified and addressed. Resources Needed • Checklists /logs to record all cleaning and disinfection activities • Personnel should be trained on how logs and checklists should be filled • Checklists /logs should be at hand and easily found to promote adherence Frequency • Checklists/logs should be filled right before any activity is performed • Checklists /logs should be checked by supervisors routinely Activity Summary 1. Checklists and logs are filled when cleaning activities are done 2. Checklists and logs are routinely checked by supervisor Activities to Complete 1. All cleaning personnel should know and understand how to fill the checklists and logs 2. Cleaning personnel should fill checklists and logs after cleaning and disinfecting activities 3. Supervisors should check filled checklists and logs routinely to verify if activities were executed as planned and to address any identified issue or deviation that need corrective actions. a. Frequency should be associated to the frequency the checklists are filled (daily checking on daily checklists) or as needed Forms and Tools 4.5.8.2 Daily Cleaning and Disinfection Logs MOT reference documents

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4.5.6 Reviewing the Plan Society is still learning how to prevent the spread of SARS-CoV-2 and, for this reason, changes and reviews of regulations and guidelines from federal, state, and local levels can be expected. New disinfectants and other products may be developed or approved for combating the SARS-CoV-2 virus. Shortages on chemicals may require changing the chosen disinfectants. Changes to the placement of objects, layouts, and public patterns may happen, which will require this plan to be modified in order to ensure high-touch surfaces are consistently disinfected. For these reasons, the Cleaning and Disinfection Plan for COVID-19 should be reviewed on a monthly basis to reflect the best measures to prevent the spread of COVID-19 through surfaces.

4.5.6.1 Defining New Disinfectants Disinfectants or sanitizers have an essential role for controlling SARS-CoV-2 on surfaces. It is important to define the disinfectants that will be used and ensure there are enough resources for the enhanced disinfecting procedures. Always have a second option in case the preferred one is not available.

Different disinfectants may require different methods and safety procedures. When changing a product, review and incorporate the procedures according to the product’s directions. Be aware of the contact time necessary for disinfecting the surfaces. These can vary from product to product from some seconds to several minutes. PPE already in use may not give proper protection depending on the chosen disinfectant. Make sure you have PPE required by the manufacturer when changing the disinfectant and review the plan if changes are needed.

All cleaning personnel must be trained on how to use the cleaning and disinfectant products in use, even if it is to be used as an alternative disinfectant. All personnel should be trained on how to apply, dilute, and store the products prior to using them in the institution. If safety procedures also need changes, all personnel should be trained on them. Check the product’s labels for the required information.

Surface Disinfectant Alternative Hard and non- Preferably EPA-approved 1/3 cup of bleach added to 1 gallon of porous disinfectants against COVID-19 water, or 70% alcohol solutions. (check the updated list on EPA website) Soft and porous Preferably EPA-approved products Other approved disinfectants for soft for soft and porous materials and porous materials. Launder if against COVID-19 (check the possible. updated list on EPA website) Consider isolating, protecting or removing surface from public areas. Electronics Follow manufacturer`s instruction Alcohol-based wipes or sprays for cleaning and disinfecting. containing at least 70% alcohol. Notes: • Never mix bleach and other cleaning and disinfection products together • When choosing a disinfectant make sure that it is appropriated for the material to be disinfected. Chemicals can harm and damage special and delicate materials.

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4.5.6.2 Updating High-touch Surfaces Management Principles As the virus that causes COVID-19 (SARS-CoV-2) can survive on surfaces, disinfecting high-touch surfaces and objects will require a strong disinfection plan to reduce the risk of exposure. For this reason, all high touch surfaces and objects should be identified and routinely reviewed. High-touch surfaces need to be cleaned and disinfected frequently while other surfaces can keep their normal cleaning routine. Resources Needed To perform the identification review of high-touch surfaces knowledge of the following are required: • materials and surfaces (to identify the proper disinfectant product to be used) • behavior of patrons and employees (to identify how surfaces and objects are touched) Frequency High-touch surfaces should be reviewed monthly Activity Summary 1. Walkthrough all public areas and offices 2. Identify high-touch surfaces 3. Check if high-touch surfaces are part of the High-touch surfaces inventory for disinfection 4. Update inventory and/or plan as necessary Activities to Complete Identifying/Reviewing High-Touch surfaces 1. Assemble team to conduct walkthrough 2. Review any floor drawings to plan out your route and to make sure you don’t miss any areas. Remember to include outside areas in your walkthrough. 3. Consider areas of your operation that are outside your control (e.g. contracted food service). For those areas, consider who is best positioned to conduct the walkthrough and analysis 4. Either print or have on an electronic device the list of surfaces and objects previously identified in order to update it. 5. All identified high touch surfaces should be routinely disinfected according to the High-Touch Surfaces Disinfection Schedule. 6. If new surfaces or objects were identified, review your existing cleaning and disinfection plan and schedule to include all changes that were observed

a. Check if existing disinfectants/sanitizers are needed for the new surfaces identified and update the plan if necessary b. Check if existing procedures are needed for the new surfaces identified and/or disinfectant changes and update the plan if necessary c. Determine if additional training will be necessary to ensure all changes to the plan will be followed by cleaning personnel.

Evaluating each high-touch surface (risk score) to define additional controls: For each touch point, ask: 1. Is it outdoors? a. If Yes, is it exposed to elements or is it protected? i. If exposed, include in regular cleaning and disinfectant program ii. If protected, proceed to 2 b. If No, proceed to 2

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2. At peak volume, how many people touch it per hour: a. Score 1 if <10 b. Score 2 if 11-50 c. Score 3 if >51 3. Is the touch quick (such as a button or doorknob) or is it longer (interactive display)? a. Score 1 if quick touch b. Score 3 if longer touch 4. Is there a hand sanitizer or handwashing facility nearby? a. Score 1 if yes b. Score 2 if no 5. Are all people required to wear face coverings and undergo screening? a. Score 1 if yes b. Score 3 if no Add all scores: 5 or less = lower risk. Does not require special controls or changes. 5 or higher = higher risk. Requires special controls or changes.

Additional Controls All identified high touch surfaces should be routinely disinfected according to the 4.5.3 Common High-Touch Surfaces Disinfection Schedule. If any high-touch surface is identified, it needs to be incorporated into your schedule and other documents. Consider additional controls in the following order: 1. Protect, isolate, or remove from public areas 2. Replace with a hands-free option 3. Reduce number of contacts (e.g. reduce number of employees that use the same object, restrict number of public interaction) 4. Increase cleaning and disinfection rate, including disinfection after each use

The additional controls described should also be considered for high-touch surfaces that are difficult or requires unreasonable amounts of resources to properly disinfect. For electronic or other difficult to clean surfaces, consider putting a wipeable cover on electronics to facilitate disinfection. Forms and Tools 4.5.3 Common High-Touch Surfaces Disinfection Schedule 4.5.8.3 Tool for Additional Control for High-Touch Surfaces [EXCEL] MOT reference documents

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4.5.7 Training Apart from COVID-19 concerns, training is needed anytime the cleaning and disinfection plan is changed or updated. Cleaning personnel should always be aware of the activities, safety procedures, and methods of properly handling or disposing of cleaning products. Perform a training with the team anytime to ensure procedures will be followed as planned.

Keep in mind that all cleaning team members need, at any time, to know how to properly wear all necessary PPE and be oriented to follow safe behavioral practices (e.g. social distancing, frequently washing hands, wearing face coverings, avoid touching eyes, nose, and mouth, staying home if sick). The team will need to be trained on how to properly store and use cleaning and disinfection chemicals according to the manufacture’s label and Safety Data Sheet. Make sure to update your training material when any new product is chosen to be applied.

All cleaning team members and supervisors need to know how to properly fill out the checklists and forms, how to use the management tools available, and the importance of having permanent records to support the cleaning program.

All team members should know:

• When to use PPE • What PPE is necessary • How to properly don, use, and doff PPE • How to properly dispose PPE • The hazards of the cleaning chemicals used • When to apply each cleaning chemical • How to apply each cleaning chemical • How to properly dilute and store each cleaning chemical

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4.5.8 Forms and Tools 4.5.8.1 High-Touch Surfaces Inventory and Schedule Use this table to create an inventory of high-touch surfaces

Type (hard, porous, Area High-Touch Surface/Object electronic, special) Frequency Disinfectant

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4.5.8.2 Daily Cleaning and Disinfection Logs

Document ID Daily Cleaning and Disinfection Log Effective Date Revision No. 0 ROOM NAME Page 205 of 285

Times per day Times per day 1 2 3 4 Additional 1 2 3 4 Additional

Control Buttons* Table and chair*

Tools* Countertops

Light switches* Computer Keyboard*

Handrails Phone*

Soft benches Office tools*

Electronics and White boards* touchscreens*

ATM machines Trash receptacles*

Other common Doorknobs* surfaces*

Hand sanitizer

dispensers

Vending

machines**

Non-carpeted

floors*** Complete By:

(Initials) 4x per day |*1x per shift If used by one person | **3x per shift or more to include after all breaks and meals |*** 4x per day if sitting is common or 1x per day for normal use

Corrective Actions for Any Sanitation Deviations:

Notes and feedback (issues during disinfecting, hard to disinfect surfaces, new surfaces, etc.):

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Document ID Daily Cleaning and Sanitation Log Effective Date Revision No. 0 RESTROOM Page 206 of 285

Times per day 1 2 3 4 5 6 7 8 9 10 Additional

Floors*

Doors

Handles

Dispensers

Countertops

Stalls

Toilet seats and toilets

Urinals

Sinks

Faucets

Baby change stations

Trash receptacles

Hand dryers Complete By: (Initials) 1x per hour / * 2x per day, monitor as needed

Corrective Actions for Any Sanitation Deviations:

Notes and feedback (issues during disinfecting, hard to disinfect surfaces, new surfaces, etc.):

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4.5.8.3 Tool for Additional Control for High-Touch Surfaces [EXCEL]

Tool for Additional Control for High-Tou

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4.6 Events management

4.6.1 Executive Summary

Diverse events throughout the year are hosted at DOH that are either ticketed, exclusive to donors, annual events, or private events. A distinguishing factor of events, compared to other industries, is that security and security plans, are already in place. It will be important to follow a progressive strategy for safely hosting events and receiving groups of different sizes. This procedure does not intend to replace any existing one, but to recommend elements to be incorporated to documents in place to better control the spread of SARS-CoV-2 or to safely manage its impacts on other areas. As this procedure is a living document, it should be reviewed monthly.

4.6.1.1 Departments

• Production • Stage / Theatrical • Events Manager • Safety and Security • Environmental Services

4.6.2 Summary of Activities

Events that take place at DOH can be divided into small events and large events. The small events are those such as receptions and cocktail hours. Stage 2 events of this type should be limited to less than or equal to 50 attendees. The Events Manager of MOT is responsible for these types of events. Larger events are those that would be performed in the Auditorium or event spaces with a larger capacity. Stage 2 events of this type should be limited to 250 people in the Auditorium.

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4.6.3 Small Events Principles DOH spaces are available for hosting corporate parties, private dinners, ticketed events, and meetings. Stage 2 of reopening allows small events (less than 50 attendees) to take place. Resources Needed • Personal hygiene resources • PPE • Floor markings • Communication materials • Cleaning implements

Frequency According to the plan for each activity Activity Summary 1. The Pandemic Team should keep the 4.6.5.1 DOH COVID-19 Facilities Activities List updated.

2. The 4.6.5.2 Event Verification Checklist should be used prior to and during each activity planned by the applicable department. Activities to Complete When implementing control measures for small events, the following strategies should be implemented. Refer to specific sections of the Reopening Plan when applicable. Prior to the Event 1. The Pandemic Team should complete the 4.6.5.1 DOH COVID-19 Facilities Activities List to identify upcoming and future events. 2. Confirm that the number of participants (staff plus attendees) of the event are equal to or less than the maximum calculated capacity for ensuring physical distancing (see Section 4.4 Actively Managing Crowds). 3. Confirm with the departments responsible for arranging events if vulnerable populations such as older people (over 60 years old), pregnant woman, and people with health conditions may be attending. 4. Follow MOT polices regarding Health screening for all event attendees (see Section 4.1 Wellness Check-ins). 5. All MOT staff that would be part of the event needs to be trained and equipped with face masks and other necessary PPE (see Section 4.2 Face Coverings & Personal Protective Equipment). 6. Clearly communicate the requirements and guidance for the event. a. Prior to arrival, encourage guests to self-screen. b. Post sign(s) at event entrance(s) informing guests not to enter if they have or have recently been sick (see Section 4.8 Communications). c. Post signs outside of the event space that guests accept any potential risk of attendance. 7. Consider staggered arrival times, pre-registration, etc. to manage capacity and reduce will call. 8. Communicate the event plan and policies to vendors or partners. Include expectations for their operation a. Ensure partner companies are training employees to stated expectations. 9. Verify that applicable cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan)

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During the Event 10. Limit personal items allowed into the event. 11. Use contactless screening. Consider contactless ticket screening. 12. Ensure all attendees are seated 6 ft from each other during the event. In areas such as the Auditorium or other event spaces, make sure individuals or families are always spaced 6 ft from each other. 13. Document and keep confidential all Wellness Screening files for each attendee and employee/vendor (see Section 4.1 Wellness Check-ins). 14. Put in place the control strategy for ensuring the maximum number of attendees for each Stage of operation (see Section 4.4 Actively Managing Crowds). 15. Michigan Executive Order 2020-115 restricts indoor gatherings or events to no more than 50 people. 16. Having indoor events with more attendees requires a rescission of the applicable Executive Order. Go to the section of this document where the detailed capacity calculations are presented (see Section 4.4 Actively Managing Crowds) 17. Use the information of the following table for the available capacity at the different small event spaces at DOH.

Stage 2

Level Event space Social Distancing Area (ft2) Capacity (people)

Stage 64 Ground floor (Dinner 7,270 w/tables) (50)*

Grand Lobby Ground floor 3,381 30 (Grand Foyer)

Grand Lobby Ground floor (Foyer and 4,000 35 lobbies)

Broadway Ground floor 1,234 10 Lounge

Wasserman Second floor Promenade 3,465 30 (Vestibule)

Herman Frankel Second floor and Barbara 3,194 28 Frankel Lounge

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Second floor Allesee Lounge 1,291 11

Third Floor Boll Hall 3,543 31

Third Floor Boll Hall Lobby 1,088 9

Lomason Third Floor 1,300 11 Lounge

Black Box

Sixth floor (Daimler 2,663 23 Chrysler Theatre)

(*) Adjusted to comply with the restriction of the Michigan Executive Order 2020-115 18. MOT is installing decking over the top of the seats on the ground level of the auditorium to provide a flat floor to serve as an event space. Below are the social distancing capacities for each deck alternative.

Stage 2

Deck type Area (ft2) Social Distancing Capacity – 6ft radius (people)

Small 3,840 34

Medium 4,480 40

Large 5,632 50

Extension 3,808 34 19. Ensure access to restrooms. Floor signage should be placed in front of restrooms to ensure 6 ft of distancing to prevent clustering of patrons. a. Sentinel staff should be placed outside of restrooms to ensure people are following social distancing requirements during events. 20. Minimize cash transactions or switch to cashless when possible. 21. Encourage partners to install physical barriers such as stanchions or Plexiglas barriers where possible to their spaces to protect both staff and visitors. 22. Environmental services should ensure access to hand sanitizer, disposable tissues, and touchless trash cans at all restrooms. Staff and attendees should follow MOT polices about face masks requirements and usage of PPE (see Section 4.2 Face Coverings & Personal Protective Equipment). Consider installing foot handles to the bottoms of restroom doors where possible to minimize a point of hand contact.

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23. Place floor markings at strategic locations such as the entrance and the exit space, and queue lines to provide best chances of allowing 6-feet of social distancing. 24. Ensure communications material are in place explaining the expected behaviors and risk control strategies in place for preventing COVID-19 infection. 25. Verify that routine cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan). 26. If during the event any of the attendees presents COVID-19 symptoms, the following steps should be taken: a. Move the person to a location away from other patrons and MOT staff where social distancing measures will be in place. b. The Pandemic Team and Safety and Security will be notified. Name and contact information about the patron should be collected. c. The situation will be evaluated to determine the disinfection needs and any contact tracing strategies that needs to be implemented (see 4.3 Symptoms Management). d. The person will be asked to leave DOH premises.

27. If during the event food or beverages will be served, a. Do not allow food displays nor self-serve options such as buffets, drink stations, salad bars. b. Plated meals are recommended. Use covering lids before placing in front of the attendees c. Use disposable food service items including utensils and dishes when possible d. Do not allow for refilling of drinks. Use new disposable glasses every time.

After the Event 28. Verify that the cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan) 29. Verify that the Event Verification Checklist and all pertinent log sheets have been completed in full. 30. Ensure that all health screening information has been collected. Confirmed Positive Cases 31. Should an employee, contracted company employee, or guest that attended the event, the Pandemic Team must notify the local public health department and assist as requested with contact tracing (see Section 4.3 Symptoms Management). a. Consider notifying the local public health department of symptomatic events (i.e. guests or employees who may not have been tested). Forms and Tools 4.6.5.1 DOH COVID-19 Facilities Activities List 4.6.5.2 Event Verification Checklist 4.6.5.3 Staff Routes for Events

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MOT reference -2020 Detroit Opera House Room Rental Information documents -Technical Information Detroit Opera House -Floor plans differentiating between public and non-public areas

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4.6.4 Large Gatherings / Events Principles DOH spaces are available for hosting corporate parties, private dinners, ticketed events, and meetings. Stage 4 of reopening (large gatherings/events) may be reached at a minimum of one month after operating in Stage 3 (increased public opening), or per State of Michigan restrictions. Large gatherings or events may take place with the maximum capacity under normal operation. Since these kinds of events would present various challenges around COVID-19 infection control, specific activities need to be in place.

Each event would need to be evaluated depending on the number of participants, the nature of the activity and the location within DOH. Resources Needed • Personal hygiene resources. • PPE • Floor markings • Communication materials • Cleaning implements Frequency According to the plan for each activity Activity Summary 1. The Pandemic Team should keep the 4.6.5.1 DOH COVID-19 Facilities Activities List updated.

2. The 4.6.5.2 Event Verification Checklist should be used prior to and during each activity planned by the applicable department.

Activities to Complete When implementing control measures for large gatherings or events, the following strategies should be implemented. Refer to specific sections of the Reopening Plan when applicable.

Prior to the Event 1. The Pandemic Team should complete the 4.6.5.1 DOH COVID-19 Facilities Activities List to identify upcoming and future events. 2. Confirm that the number of participants (staff plus attendees) of the event are equal to or less than the maximum calculated capacity for ensuring physical distancing. (see Section 4.4 Actively Managing Crowds). 3. Confirm with the departments responsible for arranging events if vulnerable populations such as older people (over 60 years old), pregnant woman, and people with health conditions may be attending. 4. Follow MOT polices regarding Health screening for all event attendees (see Section 4.1 Wellness Check-ins). 5. All MOT staff that would be part of the event needs to be trained and equipped with face masks and other necessary PPE (see Section 4.2 Face Coverings & Personal Protective Equipment). 6. Clearly communicate the requirements and guidance for the event. a. Prior to arrival, encourage guests to self-screen. b. Post sign(s) at event entrance(s) informing guests not to enter if they have or have recently been sick (see Section 4.8 Communications). c. Post signs outside of the event space that guests accept any potential risk of attendance.

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7. Consider staggered arrival times, pre-registration, etc. to manage capacity and reduce will call. 8. Communicate the event plan and policies to vendors or partners. Include expectations for their operation a. Ensure partner companies are training employees to stated expectations. 9. Verify that applicable cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan)

During the Event 10. Ensure all attendees are seated 6 ft from each other during the event. In areas such as the Auditorium or other event spaces, make sure individuals or families are always spaced 6 ft from each other. 11. Limit personal items allowed into the event. 12. Use contactless screening. Consider contactless ticket screening. 13. Document and keep confidential all Wellness Screening files for each attendee and employee/vendor (see Section 4.1 Wellness Check-ins). 14. Put in place the control strategy for ensuring the maximum number of attendees for each Stage of operation (see Section 4.4 Actively Managing Crowds). 15. Michigan Executive Order 2020-115 dictates that all indoor performance spaces or similar venues must limit the number of people in the venue to 25% of its maximum capacity or to 250, whichever is smaller. As 25% of the total capacity of the Auditorium (2,700 seats) is 675 seats, this space will only be able to allow 250 people during the second reopening stage. 16. The Auditorium will only be able to move into Stage 3 of reopening with a rescission of the applicable Executive Order. For the detailed capacity at each level go to the Capacity Calculations section of this document (see Section 4.4 Actively Managing Crowds) 17. Use the information of the following table for the available capacity at the different event spaces at DOH depending on the reopening stage in place.

Stage 3 Stage 4

Maximum Level Event space 50% Maximum Capacity under Capacity normal (people) operation (people)

Stage Ground floor (Dinner 125 250 w/tables)

Grand Lobby Ground floor 338 676 (Grand Foyer)

Ground floor Grand Lobby 500 1,000

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(Foyer and lobbies)

Broadway Ground floor 25 50 Lounge

Wasserman Second floor Promenade 346 693 (Vestibule)

Herman Frankel Second floor and Barbara 38 50 Frankel Lounge

Second floor Allesee Lounge 25 50

Third Floor Boll Hall 88 175

Third Floor Boll Hall Lobby 109 218

Lomason Third Floor 25 50 Lounge

Black Box

Sixth floor (Daimler 50 100 Chrysler Theatre)

18. Michigan Executive Order 2020-115 restricts outdoor gatherings or events to no more than 250 people. For the Sky Deck this means that reopening stages 2 and 3 comply; however, stage 4 requires a rescission of the applicable Executive Order.

Stage 2 Stage 3 Stage 4

Maximum Social Level Event space 50% Maximum Capacity under Distancing Area (ft2) Capacity normal Capacity (people) operation (people) (people)

Roof Sky Deck 10,330 91 125 250

19. Ensure access to restrooms. Floor signage should be placed in front of restrooms to ensure 6 ft of distancing to prevent clustering of patrons. a. Staff should be placed outside of restrooms to ensure people are following social distancing requirements during events.

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20. Minimize cash transactions or switch to cashless when possible. 21. Encourage partners to install physical barriers where possible to their spaces. 22. Environmental services should ensure access to hand sanitizer, disposable tissues, and touchless trash cans at all restrooms. Staff and attendees should follow MOT polices about face masks requirements and usage of PPE (see Section 4.2 Face Coverings & Personal Protective Equipment) 23. Place floor markings at strategic locations such as the entrance and the exit space, and queue lines to provide best chances of allowing 6-feet of social distancing. 24. Ensure communications material are in place explaining the expected behaviors and risk control strategies in place for preventing COVID-19 infection. 25. Verify that routine cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan). 26. If during the event any of the attendees presents COVID-19 symptoms, the following steps should be taken: a. Move the person to a location away from other patrons and MOT staff where social distancing measures will be in place. b. The Pandemic Team and Safety and Security will be notified and name and contact information about the patron should be collected. c. The situation will be evaluated to determine the disinfection needs and any contact tracing strategies that needs to be implemented d. The person will be asked to leave DOH premises. 27. If during the event food or beverages will be served, a. Do not allow food displays nor self-serve options such as buffets, drink stations, salad bars. b. Plated meals are recommended. Use covering lids before placing in front of the attendees c. Use disposable food service items including utensils and dishes when possible d. No refilling of drinks. Use new disposable glasses every time. After the Event 28. Verify that the cleaning procedures are in place and accordingly carried out (see Section 4.5 Cleaning and Disinfection Plan) 29. Verify that the Event Verification Checklist and all pertinent log sheets have been completed in full. 30. Ensure that all health screening information has been collected. Confirmed Positive Cases 31. Should an employee, contracted company employee, or guest that attended the event, the Pandemic Team must notify the local public health department and assist as requested with contact tracing (see Section 4.3 Symptoms Management). a. Consider notifying the local public health department of symptomatic events (i.e. guests or employees who may not have been tested). Forms and Tools 4.6.5.1 DOH COVID-19 Facilities Activities List 4.6.5.2 Event Verification Checklist

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4.6.5.3 Staff Routes for Events MOT reference -2020 Detroit Opera House Room Rental Information documents -Technical Information Detroit Opera House -Floor plans differentiating between public and non-public areas

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4.6.5 Forms and Tools

4.6.5.1 DOH COVID-19 Facilities Activities List

In the table below, identify and list all on-site activities indicating the date, whether it is a one-time event or reoccurring, where it is located within the facility, the capacity of the location, and any other relevant notes. The Facilities Activities List should be used by the Pandemic Team to identify all upcoming and future events.

Examples of some types of activities include: Weddings, Catered events, Private guided tours, Film showings, Fundraisers.

One-time or Location Activity Date Reoccurring? within Facility Capacity Notes

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4.6.5.2 Event Verification Checklist Date: Completed By:

Prior to the event Gatherings or events should only take place when all the questions of this section of the checklist are answered affirmatively. For any negative answer, take immediate corrective action.

Activity Yes No

Have you confirmed that the total number of participants of the event/tour (staff plus attendees) is under the maximum physical distancing capacity of the place (s) to be used?

Did you inform the client the PPE requirements for their activity?

Did you inform the client of the DOH health screening polices?

Has cleaning of surfaces been confirmed to take place as planned? Are all staff members that would be involved in the event up to date on their training with approved evaluations? During the event The questions of this section of the checklist need to be answered during the development of the event. For any negative answer, take immediate corrective action.

Activity Yes No

Is all furniture, including seats inside means of transportation (if applicable), arranged to allow for social distancing?

Did all attendees go thought the wellness screening process?

Is the strategy for controlling the number of attendees in place?

Is safe access to the bathrooms guaranteed?

Is there an adequate supply of personal hygiene resources available to use for today`s activity?

Are all attendees using the required PPE?

Are all staff members using their required PPE properly?

Are floor markings and other communication tools in place?

Has cleaning of surfaces been confirmed to take place as planned?

If food services are available in the event/ tour, are all safety measures in place?

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After the event No new event can be planned in the same space until the questions of this section of the checklist are answered.

Activity Yes No

Has cleaning of surfaces taken place after the event?

During the past event

Did any unexpected situation occur that could lead to a risk of infection?

If yes,

please describe:

What corrective actions did you take?

What was the learned lesson?

4.6.5.3 Staff Routes for Events

When events take place on the ground floor of the auditorium, specific flow routes for staff have been defined before events take place. All the members of the departments responsible for events management need to be aware of this route. Posters and signage should be placed in strategic places to remind them of this information.

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DOH Ground Level – Staff routes

During these circumstances, specific staff routes for the basement level have also been defined.

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DOH Basement Level – Staff routes

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4.7 Training

4.7.1 Executive Summary

Training strategies need to be implemented to help keep employees safe and ensure that all members of MOT are well-informed about COVID-19 transmission, symptoms, and preventative measures detailed in this COVID-19 Reopening plan and toolkit. A detailed and well-documented set of training programs focused on COVID-19 risk management will help keep employees, volunteers, and patrons safe.

4.7.1.1 Departments

• Facilities

4.7.2 Summary of Activities The objective is to have MOT staff members consistently follow the expected behaviors and give feedback to continuously improve the practices in place to manage risks associated with COVID-19.

Members of MOT include full time and part time employees as well as volunteers. Since they have different training approaches, their roles and expected behaviors during the COVID-19 outbreak need to be clearly defined.

Training and education of MOT members should begin before employees return to work, at the time of return, and on-going (both scheduled and after the plan is updated).

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4.7.3 Training Prior to Opening Principles A general COVID-19 training needs to take place for all MOT employees, so they understand the basics of transmission and preventative measures. Resources Needed All physical and virtual training that takes place should be documented to ensure employees are well-informed of the policies in place for their role. Frequency 1-2 weeks prior to opening, depending on roles Activity Summary 1. Train the Pandemic Team on COVID-19 (no further than two weeks before reopening) 2. Evaluate the knowledge of the Pandemic Team and re-train if necessary, until results are satisfactory 3. Train employees on COVID-19 (training of all employees should be completed at least one week before opening) Evaluate the knowledge of MOT´s employees and re-train if necessary, until results are satisfactory Activities to Complete 1. Train the Pandemic Team on COVID-19. a. Use the 4.7.7.1 Employee Training Log if you don’t have a form in place that serves this purpose. b. The training material for the Pandemic Team should include their roles and responsibilities as team members 2. All MOT employees must complete the COVID-19 Training and pass the post- training quiz. Results of the quiz must be documented. a. Use the 4.7.7.1 Employee Training Log if you don’t have a form in place that serves this purpose 3. Leaders should ensure that their employees are following the requirements on physical distancing, personal hygiene, and self-health assessments. 4. The main objective of the training is to present: a. Basics of COVID-19 transmission and control b. Workplace infection-control practices c. The proper use of personal protective equipment d. Steps the employee must take to notify the business or operation of any symptoms of COVID-19 or a suspected or confirmed diagnosis of COVID-19 e. How to report unsafe working conditions

The training department should review the training on a biweekly basis and update based on new information regarding COVID-19 and regulatory updates as necessary. Forms and Tools 4.7.7.1 Employee Training Log 4.7.7.2 COVID-19 Training Material MOT reference N/A documents

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4.7.4 Reopening Plan Training Principles All MOT employees must be trained on the COVID-19 Reopening Plan developed to align efforts before operation resumes. Resources Needed All physical and virtual training that takes place should be documented to ensure employees are well-informed of the policies in place for their role. Frequency One week prior to opening Activity Summary 1. Train the leaders of the departments on the Reopening Plan 2. Evaluate the knowledge of the leaders and re-train if necessary, until results are satisfactory 3. All MOT employees must be trained on the Reopening Plan, including the corresponding evaluation and re-training, if necessary.

Activities to Complete 1. Train the Pandemic Team on the contents of this plan. Each team member should understand how to navigate the COVID-19 plan and toolkit and understand the required procedures implemented in each area of the theater. a. Use the 4.7.7.1 Employee Training Log if you don’t have a form in place that serves this purpose 2. For each MOT department, select one leader who will receive the training and has the responsibility to pass the information to the other members of the department. Each leader should review in detail the section of the Reopening Plan that corresponds to his/her department. 3. The main objective of the training is to present: a. The goal of the reopening plan b. The structure of the reopening plan c. The expectations for employees 4. Train the leaders of the departments on the Reopening Plan a. Use the 4.7.7.1 Employee Training Log if you don’t have a form in place that serves this purpose 5. Evaluate the team leaders on the information given. Use the 4.7.7.4 Reopening Plan Evaluation 6. Schedule training dates of the departments´ members with each leader. Some team members can be trained virtually while others will require on-site training.

Follow up on the departments´ members training and their successful evaluation results. Forms and Tools 4.7.7.1 Employee Training Log 4.7.7.3 Reopening Plan Training Material 4.7.7.4 Reopening Plan Evaluation MOT reference N/A documents

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4.7.5 Opening Evaluation and Re-Training Principles The goal is to ensure that when operation starts all MOT members fully understand their roles and their behavioral expectations. This will determine when follow-up training should be performed. Resources Needed All physical and virtual training that takes place should be documented to ensure employees are well-informed of the policies in place for their role. Frequency 2 Days Prior to Opening Activity Summary 1. Perform the 4.7.7.5 Opening Evaluation to all MOT members 2. Re-train employees who didn’t pass the evaluation and evaluate until the expected results are achieved. Activities to Complete 1. Establish the acceptable approval score of the 4.7.7.5 Opening Evaluation (e.g. scores above 80%) 2. Department leaders within MOT should schedule with the teams the time for completing the 4.7.7.5 Opening Evaluation 3. Collect final scores of all employees and identify the ones with scores under the acceptable approval score. These employees should be re-trained on the reopening plan and evaluated until the acceptable approval score is obtained. Forms and Tools 4.7.7.5 Opening Evaluation MOT reference N/A documents

4.7.6 Daily Evaluation and Corrective Measures Principles A safe operation on DOH premises requires daily follow up on the behaviors of employees Resources Needed Physical or virtual evaluation tools Frequency Daily Activity Summary 1. All employees should complete the 4.7.7.6 Daily Evaluation. 2. Department leaders should randomly select one member of their team to corroborate the results of the evaluation. 3. In case the selected employee didn’t complete the evaluation or if one of the questions was answered incorrectly, the Department leader should stop the activity and take the corresponding corrective measures to maintain safety. Activities to Complete 1. Before starting their daily tasks, all MOT employees should have access to the 4.7.7.6 Daily Evaluation. This is a self-evaluation tool intended to remind employees of the most important aspects of their role for COVID-19 infection prevention as well as expected behaviors while performing their jobs. Forms and Tools 4.7.7.6 Daily Evaluation MOT reference N/A documents

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4.7.7 Forms and Tools

4.7.7.1 Employee Training Log

Training Topic: Date: Trainer: Training Duration:

Additional Discussion Topics:

Employee Name (print) Employee Signature Shift Quiz (Y or N)

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4.7.7.2 COVID-19 Training Material Suggested training slides were developed to present the basics of COVID-19 transmission and control.

4.7.7.3 Reopening Plan Training Material

Suggested training slides were developed to describe how and why this Reopening Plan was developed.

4.7.7.4 Reopening Plan Evaluation The evaluation has been filled with the expected answers to easily facilitate the grading process

Name Department Supervisor Did you receive the COVID-19 Safety Training? Yes (X) No ( ) Did you receive the reopening plan training? Yes (X) No ( ) Name two members of the Pandemic Team

Answer the following questions: Best practices around COVID-19 infection prevention were (1) True applied to develop specific plans for each space within DOH (2) False The Reopening Plan procedures should always supersede (1) True requirements from Executive Order requirements or other (2) False regulatory requirements The DOH Reopening Plan can also be used by other (1) True institutions (2) False The Reopening Plan procedures will be used in place of all (1) True existing procedures (2) False All patrons will be required to wear face masks (1) True (2) False Mark the option(s) that apply: A risk management plan includes: _x__ Recommended room capacity _x__ Specific roles and responsibilities _x__ Control measures ___ Consequences for not following directions ___CDC contact information

Risk management procedures in the Reopening Plan include: _x__ Water management ____ Fire protection ____ Artistic protection _x__ Cleaning and disinfection _x__ Symptoms management _x__ Events management

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4.7.7.5 Opening Evaluation The evaluation has been filled with the expected answers to easily facilitate the grading process.

Name Department Facilities Supervisor Did you receive and approve the COVID-19 training Yes (X) No ( ) Did you receive and approve the reopening plan training? Yes (X) No ( ) What are three basic control measures implemented at DOH to (1) Physical distancing help keep employees and patrons safe? (2) Cleaning and disinfection of surfaces (3) Face masks What are three procedures developed for your department to (1) COVID-19 training help prevent COVID-19 infection? (2) Reopening Plan Training (3) Routine Evaluation What are the PPE that you must use accordingly with your job (1) Face mask description? What are the touch points associated with your day to day job (1) Light switches at DOH? List three (2) Pen (3) Computer To whom should you notify if presenting any COVID-19 Leader of the department associated symptoms? List three questions that appear on the Self-Screening Form (1) Have you traveled internationally within the last 14 days? (2) Have you had close contact with a confirmed or probable COVID-19 case? (3) Have you recently conducted a COVID test? When does the on-site screening take place? upon arrival to DOH

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4.7.7.6 Daily Evaluation The evaluation is filled with the expected answers to facilitate the grading process.

Did you answer the on-site screening upon arrival today to Yes (X) No ( ) DOH? Do you have your appropriate PPE for your job today? Yes (X) No ( ) Are your PPE in good condition? Yes (X) No ( ) Do you have easy access to a hand washing point/ hand Yes (X) No ( ) sanitizer? Do you have a clear understanding of the activities that you Yes (X) No ( ) need to perform today? Can you maintain physical distancing while performing your job Yes (X) No ( ) today? Are all measures intended to control COVID-19 infection in Yes (X) No ( ) place to help keep employees safe?

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4.8 Communications

4.8.1 Executive Summary

Patrons, staff, volunteers, vendors, and all MOT stakeholders need to be aware of and prepared to follow any COVID-19 protocols and behavioral expectations that are required at the Detroit Opera House.

Marketing needs to ensure all communication regarding COVID-19 is consistent, accurate, and appropriate. This includes all communication to staff, media, patrons, etc. Decisions of what to communicate and to whom are the main responsibilities.

Communication should always be directed in a preventive way to avoid creating alarm.

This procedure does not intend to replace any existing one, but to recommend elements to be incorporated to procedures and policies in place to better control the spread of SARS-CoV-2 or to safely manage its impact on other areas. As this procedure is a living document, it should be reviewed monthly.

4.8.1.1 Departments

• Marketing • Communications • Pandemic Team

4.8.2 Summary of Activities The Pandemic team and Marketing department need to work together to identify the best communication strategy. Once in place, the communication tools should be updated to be consistent with applicable legal requirements and best practices.

4.8.3 Patrons Communications Principles To conduct regular communications to ensure patrons are aware of the COVID-19 program in place. Resources Needed Visual displays and other communication tools such as the Michigan Opera website and social media. Frequency Communications about procedures and policies in place need to be reviewed permanently. Carry out monthly revisions or whenever applicable information needs to be included. Activity Summary The Pandemic Team will identify information that needs to be communicated to patrons about COVID-19 safety precautions. Activities to Complete 1. The Pandemic Team will be responsible for identifying the policies and protocols that will need to be communicated to patrons and the public in general. 2. The Pandemic Team will work together with the Marketing team to develop a communication strategy and message that will be shared with the community. 3. Updates will be provided by the Pandemic Team to the Marketing Team as policies and procedures change.

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4. Types of communications may include: a. Social Media (Facebook, twitter, Instagram etc.) b. Website Update c. Email blasts d. News outlets (paper, radio etc.) e. Visual displays and audio tools - Posters - Verbal communications upon entry 5. Patron communication should at a minimum include: a. Proper handwashing b. Physical distancing including 6 ft separation at all times and clear identification of assigned seats. c. Face covering usage d. Stay home if symptomatic e. Cleaning schedules for public spaces, especially restrooms. 6. According to Michigan Executive Order 2020-147, businesses that are open to the public must post signs at entrance(s) instructing customers of their legal obligation to wear a face covering while inside. 7. Establish a communication channel for the community to present questions and concerns. Forms and Tools • Poster – Be extra careful if you feel sick • Poster – You can help stop the spread of COVID-19 • Poster - Give each other room to breathe • Poster - Wear a face covering or mask in public • Poster – 5 steps to Handwashing MOT reference N/A documents

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4.8.4 Staff and Vendors Communications Principles To conduct regular COVID-19 update communications to ensure staff and vendors are aware of the COVID-19 program in place.

Having a communication plan will inform employees and artists that proactive, reasonable steps are being considered for the reopening of DOH. Resources Needed Visual displays and other communication tools such as website, social media, email, text messages, etc. Meeting spaces (virtual and physical) Frequency •Carry out monthly revisions or whenever applicable information needs to be included. •Pre-return survey: Conducted prior to return to work to assess risk perception •Post-return survey: Conducted 2-3 weeks after return to work or when necessary. Activity Summary The Pandemic Team and the Department Leaders will identify information that needs to be communicated to MOT staff and vendors about COVID-19 safety precautions and their expected behavior. Activities to Complete 1. Human resources should conduct the 4.8.5.2 Pre-Return Survey Questions for all MOT employees and artists. 2. Evaluate the results of the 4.8.5.2 Pre-Return Survey Questions looking for trends with respect to employees and artists understanding the overall plan and risks related to COVID-19. 3. Develop additional communication or engagement to address trends / risks. 4. The Pandemic Team and the Department Leaders will be responsible for identifying the policies and protocols that will need to be communicated to MOT staff and vendors. 5. The Pandemic Team will work together with the Marketing team to develop a communication strategy and message that will be shared with the MOT staff and vendors. 6. Specific communications should be developed for the different reopening stages accordingly to the measures taken place. 7. Updates should be provided by the Pandemic Team to the Marketing Team as policies and procedures change. 8. Types of communications may include: a. Social Media (Facebook, twitter, Instagram etc.) b. Website Update c. Email Blasts d. News outlets (paper, radio etc.) e. Visual displays and audio tools - Posters - Verbal communications upon entry 9. Staff and vendor communication should include: a. Communication on the reopening stages and the expectations for each one. b. Remote work strategies, if applicable. c. Strategies in place to mitigate the transmission of COVID-19 including social distancing, hand washing, discouraging the sharing of tools or other shared devices, avoiding hand shaking and replacement with other non- contact greeting method.

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d. Adequate PPE usage e. Increased cleaning/disinfecting protocols f. Information about the isolation room/ area g. How to proceed if someone is presenting symptoms h. Channels of communication available (person to person, surveys, email, etc.) i. Any changes they should expect when they resume their activities 10. Places like breakrooms should encourage physical distancing by clearly identifying the allowable number of seats, and designated break hours giving enough time for cleaning of surfaces between users. 11. Having staff feedback on how they perceive risk and how the control measures are effective is necessary to maintain a safe environment inside DOH. Conduct the 4.8.5.3 Post-Return Survey Questions to all MOT employees and artists 12. Evaluate the results of the 4.8.5.3 Post-Return Survey Questions and take corrective actions, if necessary, according to the results. Forms and Tools • Poster – Be extra careful if you feel sick • Poster – You can help stop the spread of COVID-19 • Poster - Give each other room to breathe • Poster - Wear a face covering or mask in public • Poster – 5 steps to Handwashing

4.8.5.2 Pre-Return Survey Questions 4.8.5.3 Post-Return Survey Questions MOT reference N/A documents

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4.8.5 Forms and Tools 4.8.5.1 Posters Based on general COVID-19 best practices, posters were created to communicate the procedures in place for employees, artists and patrons. These posters present recommendations if someone is feeling sick, strategies to stop the COVID-19 spread, physical distancing, hand washing, face covering, and elevator usage.

Specific communication tools need to be developed by marketing covering additional protocols regarding the use of common spaces identified in Section 3.

4.8.5.2 Pre-Return Survey Questions

1. In my community, the likelihood of me contracting COVID-19 is: a. High b. Medium c. Low

If you said “high” please select all that apply:

a. I use public transportation b. I handle money/shopping carts/etc. or assist people c. I live in a neighborhood with many COVID-19 confirmed cases d. My spouse or member of my family work for essential services e. Other ______

2. In part A below, please indicate one or two of the most effective or unique COVID-19 controls you have seen used by a commercial establishment in the past two weeks a. ______

b. Based on your response above, do you think such a control would be practical in your work setting once re-opened? i. Yes ii. No iii. If no, why not?

3. Do you have any other concerns in relation to reopening and returning to work? ______

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4.8.5.3 Post-Return Survey Questions

1. I know and understand what is expected of me to keep myself and our facility safe from COVID-19. a. Yes b. No

2. I think my company’s COVID-19 policies and expectations: a. Are appropriate to the level of COVID-19 risk b. Are excessive given COVID-19 risk c. Don’t go far enough given COVID-19 risk

3. I follow my company’s COVID-19 policies and expectations for employees: a. Almost always b. Most of the time c. Some of the time d. Rarely or never e. Not Applicable at this time

4. If “Not Applicable, will you follow implemented company COVID-19 policies and expectations accordingly? a. Almost always b. Most of the time c. Some of the time d. Rarely or never

5. Describe the reasons why you follow or do not follow the COVID-19 workplace policies: (circle all that apply): a. I recognize the risk of contaminating others b. I feel safer when I keep the recommended distance – distancing works c. I cannot afford to be sick and not working d. I do not follow them because I don't fully understand the policies e. I cannot because we lack equipment f. I do not have time to wash my hands as often as I should g. I do not believe the safety materials (plexiglass, gloves, mask, antiseptic gel…) work h. I do not follow because no one else is i. Other: ______

6. Outside of work, the likelihood of me contracting COVID-19 is: a. High b. Medium c. Low

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7. If you said “high” to Question 6, please select all that apply: d. I use public transportation e. I handle money/shopping carts/etc. or assist people f. I live in a neighborhood with many COVID-19 confirmed cases g. My spouse or member of my family work for essential services h. Other ______

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4.9 Water Management

4.9.1 Executive Summary There is no indication that COVID-19 can be transmitted by treated water, but the decline in water usage due to a partial or full shut down of a building due to a dramatic decrease in the building’s occupancy can promote the proliferation of water-related hazards such as Legionella bacteria, and other microbiological and chemical hazards. Hazardous conditions such as thermal gain of cold water, sediment accumulation, biofilm growth, and a lack of a disinfectant residual contribute to the proliferation of bacteria and other hazards.

Building owners and managers should proactively manage their building’s water quality during the current changes in water demand until the building can reach its normal occupancy. The Water Safety Management Plan (WSMP) is the most effective tool to manage the risks associated with water systems during current operational challenges and after buildings are reopened.

The WSMP follows a straightforward, systematic structure that is intended to be dynamic and practical. For its development and implementation, the general structure consists of:

• Water management team • Water system description • Risk assessment, including the evaluation of the control measures to prioritize the risks • Reopening and Interim Procedures • Improvement of the plan including operational monitoring and any verification and validation strategies to guarantee that the plan is being implemented accordingly and the results are as expected

The plan is divided between Interim Procedures (when occupancy is much lower than normal and operational capacity) and Reopening Procedures (procedures to be followed just before reopening). This plan is not intended to replace your current water treatment program and plan. The intent is to implement effective strategies designed to be executed under prolonged stagnation as well as incorporate the operational ability to perform such tasks during low or no occupancy. As this procedure is a living document, it should be reviewed routinely.

4.9.1.1 Departments

• Facilities

4.9.2 Practical Steps for Risk Management There are several practical steps that can be taken to help prevent hazards from proliferating in your building during a change in occupancy and water demand:

• Keep water flowing to reduce water age • Strategically monitor disinfectant residuals • Maintain routine treatment of aerosol-generating water systems

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• Control water temperature ranges to reduce the amplification of Legionella and other waterborne pathogens • Put in place water quality monitoring strategies (disinfectant residual, pH, temperature, microbiological analysis) • Keep verification records updated and defensible

4.9.3 Interim Procedures and Reopening Procedures Interim Procedures Interim Procedures aim to keep water safe during extraordinary times when building occupancy has decreased significantly. These procedures should be followed any time the building occupancy and water consumption is below the normal average. It is also understood that there may be limited personnel onsite in order to continue to operate the facility (especially when closed to the public) due to local restrictions. During this “Interim” time period with lower than usual to no occupancy, procedures have been developed to reflect the operational capacity to perform routine tasks in order to effectively mitigate the risks associated with stagnant water. Such Interim Procedures should start before reopening and continue until normal occupancy has been achieved, as determined by site management.

Reopening Procedures These procedures differ from an interim plan or routine procedures based on the specific need to return the facility back to operation after a prolonged period of water stagnation. Such procedures involve using significantly more water during flushing and preparation of specific devices utilizing cleaning and disinfection procedures and replacement of filtration (both as necessary). These procedures are expected to be completed within 2 weeks of the Reopening date (when possible), allowing for validation sampling to occur no less than two weeks prior to the anticipated Reopening. If Reopening is to occur prior to the anticipated date, validation sampling should occur immediately.

4.9.4 Water Safety Team Name Role Phone Number Email Dennis Wells Facilities Manager Juan Benavides Facilities Maintenance Engineer Jesse Carter Facilities Maintenance Engineer

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4.9.5 Water System Description 4.9.5.1 Flow Diagram

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4.9.6 Risk Assessment An on-site risk assessment of the water systems at DOH was performed to identify the potential for water-related hazards and hazardous conditions. This included a visual inspection of all water systems including the entrance of the water to the building and points of use. The table below describes the hazardous conditions that may be present in each system along with the risk of waterborne hazards due to the site risk assessment. Control measures were developed for each water system to further mitigate the risk.

System Hazardous conditions Relative Risk Control measure Domestic Cold Disinfectant depletion Medium Flushing Prior to Water Reopening Sediment accumulation Intermittent Flushing Tepid water temperatures Chlorine residual Dead legs monitoring Domestic Hot Water temperature between 77 and Low Flushing Prior to Water 108 °F Reopening

Intermittent Flushing

Temperature Monitoring Ice Machines Water stagnation Low Replace Filter

Filter saturation Cleaning and Disinfection Microbiological growth

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4.9.7 Reopening Flushing (prior to reopening) Principles Effective flushing programs require an initial flush (reopening flushing) to remove low quality water and contaminants followed by subsequent flushes (interim flushing, see next section) to provide water with acceptable levels of disinfectant residual. Flushing should proceed unidirectionally, from the service entrance to the distal points.

Keeping water flowing throughout the system will provide fresh water with an adequate disinfectant residual and at appropriate temperatures to protect the system. When flushing, sediment, bacteria, and chemicals that could have been accumulating may be removed. Resources Needed Resources needed: • Timer • Free chlorine meter (appropriate for drinking water) • Thermometer (water resistant or waterproof. Note: infrared thermometers may not be reliable to measure water temperatures) Frequency Before reopening the building for employees and public Activity Summary 1. Collect samples from the point of entrance to the building (mains) and strategic points of use to check for free chlorine residual and temperature a. See 4.9.13.4 Water Testing Log (Full Flushing for Reopening) 2. Flush the building mains, if necessary 3. Flush all cold water fixtures starting from the mains through the furthest point 4. Flush all hot water fixtures from the heater through the furthest point 5. Record flushing time and any observations a. See 4.9.13.2 Water Flushing Log 6. Recollect samples on the same points of Step 1 and compare results Activities to Complete Inspect the incoming water system 1. Prior to performing any flushing, the following should be completed and documented: a. Inspect the water meter(s) and backflow prevention systems to confirm they are working. b. Inspect for any leaks and confirm wastewater piping is intact. 2. Use a log sheet to record the following during flushing: a. Flushing date b. Persons responsible c. Date of shutdown d. Pre-flush water quality sampling data e. Post-flush water quality sampling data 3. Flushing personnel should consider wearing an N95 respirator when flushing showers or other devices that produce aerosols. 4. Remove or bypass devices like POE-treatment units prior to flushing. Disconnect hoses attached to faucets.

Evaluating water prior to flushing Water Quality Testing 5. Collect a first draw sample from the mains and test for disinfectant residual. It should be at least 0.4 ppm free available chlorine. Visually observe the water. It must be clear and odorless.

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a. See 4.9.13.4 Water Testing Log (Full Flushing for Reopening) and 4.9.13.2 Water Flushing Log. b. For chlorine testing (cold water) and temperature measurement (hot water), use the same points for 4.9.9 Cold Water System Monitoring and 4.9.10 Hot Water System Management. Also see 4.9.13.7 Location of Sentinel Points. 6. If the pre-flush tests from the mains show the water quality is within acceptable limits (≥ 0.4 ppm), no service pipe flushing is necessary. Go to Step 9 below. 7. Flush the building water service pipe if chlorine levels are below 0.4 ppm. a. If a disinfectant residual has not been detected after 30 min of flushing the service pipe, stop flushing and contact the Detroit water utility. Ask about guidance and support. For example, fire hydrants may need to be flushed by authorized personnel to push more chlorinated water to buildings in the area. 8. After detecting a disinfectant residual from the water service entrance, flush all fixtures progressively outward from the supply line. At least one fixture should be flowing at the end of each branch of the water distribution piping. In each area, flush the cold water first, and the hot water second. Let both lines run continuously until a disinfectant residual is detected close to or equal to the chlorine residuals measured in the building service connection (0.2-0.4 ppm).

Flushing the cold water system 9. All fixtures should be flushed from the closest to the furthest point from the mains (preferably one fixture at a time). Flush all sinks and lavatories. Next, flush showers and tank type water closets. Lastly, flush fixtures with flush valve type water closets and urinals. a. Using the timer, make sure you are flushing the fixture for the correct amount of time (see table Typical Flow Rates for Fixtures in 4.9.13.2 Water Flushing Log). b. See the 4.9.13.2 Water Flushing Log to record the flushing. 10. When flushing a fixture: a. Ensure fixtures that use mixed water are delivering only cold (the hot water system will be flushed in sequence). b. If aerators or showerheads are present, remove them before flushing, as sediment sitting in pipes will be eliminated and can accumulate on aerators/showerheads; also, it will increase flow rates. i. Clean aerators if slime or sludge is present or replace them if damaged. ii. Re-install aerators and showerheads for points of use with mixed hot and cold water only finishing flushing the hot water system. 11. Flush all fixtures including tanks, and appliances connected to the potable system including exterior outlets. Flush the cold water first prior to flushing the hot water. Toilets and urinals should be flushed at least 5 times each for 1.6 gallons per flush. Other fixtures should be flushed for 3 min each for both hot and cold water at 2 gpm. 12. Record and document all activities: a. See the 4.9.13.4 Water Testing Log (Full Flushing for Reopening).

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b. Record any unexpected observation during flushing activities such as aesthetic water changes (color/odor).

Flushing the hot water system 13. After flushing cold water systems, start the same process with hot water fixtures. 14. Any water storage tank or hot water tank should be flushed at a rate to flow at least 2x the volume of the tank. 15. Thermal expansion tanks should have the water pressure relieved from them so that they discharge all water within the tank. 16. Fixtures should be flushed from the closest to the furthest point from the water heater (preferably one fixture at a time). a. Using the timer, make sure you are flushing the fixture for the correct amount of time (see table Typical Flow Rates for Fixtures in 4.9.13.2 Water Flushing Log). b. See the 4.9.13.2 Water Flushing Log to record the flushing. 17. When flushing a fixture: a. Ensure fixtures that use mixed water are delivering only hot water. i. If anti-scalding protection is used, it should be deactivated during flushing time. ii. Take precaution to avoid scalding when flushing hot water. b. Electronic faucets should be operated for a consecutive period equal to 20 cycles for every 10 feet of ¾ inches of branch piping. c. If aerators or showerheads are present, remove them before flushing, as sediment sitting on pipes may be eliminated and can accumulate on aerators/showerheads. i. Use the flushing activity to clean aerators if slime or sludge is present or replace them if damaged. ii. Re-install aerators and showerheads after flushing.

Evaluating water after flushing 18. When finishing the flushing procedures, retest the same points for chlorine (cold water) and temperature (hot water). a. See steps 2, 3, and 4 above. b. If post-flushing results are the same or very similar to pre-flush, the flushing procedure may have been efficient. i. Consider re-flushing fixtures that use the same lines where results were not satisfactory. c. If post-flush results for free chlorine are the same or close to the one measured at the mains, the flushing was effective. d. If results for water temperature in the closest point to the heater are the same or like the most distal points, the flushing was effective. i. During flushing procedures, water heaters may not be able to keep water temperatures constant during the whole process, and may explain the discrepancy when comparing temperatures before and after flushing. Forms and Tools 4.9.13.2 Water Flushing Log 4.9.13.4 Water Testing Log (Full Flushing for Reopening)

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Typical Flow Rates for Fixtures (in 4.9.13.2 Water Flushing Log)

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4.9.8 Interim Flushing (during low or no occupancy) Principles Flushing involves opening taps and other fixtures to let water flow to remove any stagnant water within plumbing and fixtures. Having water flow through the system will keep fresh water with enough disinfectant levels to protect the system. Also, when flushing, sediment, bacteria, and chemicals that could have been accumulating may be removed. Resources Needed Resources needed: • Timer • Free chlorine meter (appropriated for drinking water) • Thermometer (water resistant or waterproof. Note: infrared thermometers may not be reliable to measure water temperatures) Frequency Weekly or more frequently depending on monitoring Activity Summary 1. Flush all cold water fixtures following from the mains through the furthest point 2. Flush all hot water fixtures from the heater through the furthest point 3. Record flushing time and any observations a. See 4.9.13.2 Water Flushing Log Activities to Complete Defining what to flush 1. All faucets and showers should be flushed weekly. a. Use 4.9.13.1 Water Flushing Inventory to track points of use to be flushed. b. See 4.9.13.7 Location of Sentinel Points for the location of points-of-use to be flushed. To that list, add all drinking fountains and showers. c. Consider flushing areas, points of use, lines, and devices that are not in use or where there was no water flow for seven or more days (a quick walkthrough around the whole building and a flow diagram are useful tools). 2. Register and document all activities: a. See 4.9.13.2 Water Flushing Log. b. Record any unexpected observation during flushing activities such as aesthetic water changes (color/odor).

Flushing the cold water system 3. Fixtures should be flushed from the closest to the furthest point from the mains (preferably one fixture at a time). a. Using the timer, make sure you are flushing the fixture for the correct amount of time (see table Typical Flow Rates for Fixtures in 4.9.13.2 Water Flushing Log). b. See the 4.9.13.2 Water Flushing Log to record the flushing. 4. When flushing a fixture: a. Ensure fixtures that use mixed water are delivering only cold water (the hot water system will be flushed in sequence). b. If aerators or showerheads are present, remove them before flushing, as sediment on pipe surfaces may be eliminated and can accumulate on aerators/showerheads; also, it will increase flow rates. i. Clean aerators if slime or sludge is present or replace them if damaged.

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ii. Re-install aerators and showerheads for points of use with mixed hot and cold water only AFTER finishing flushing the hot water system.

Flushing the hot water system 5. After flushing cold water systems, start the same process with hot water fixtures. 6. Fixtures should be flushed from the closest to the furthest point from the water heater (preferably one fixture at a time). a. Using the timer, make sure you are flushing the fixture for the correct amount of time (see table Typical Flow Rates for Fixtures in 4.9.13.2 Water Flushing Log). b. See the 4.9.13.2 Water Flushing Log to record the flushing. 7. When flushing a fixture: a. Ensure fixtures that use mixed water are delivering only hot water. i. If anti-scalding protection is used, it should be deactivated during flushing. ii. Take precaution to avoid scalding from hot water during flushing. b. If aerators or showerheads are present, remove them before flushing, as sediment on pipe surfaces may be eliminated and can accumulate on aerators/showerheads. i. Use the flushing activity to clean aerators if slime or sludge is present or replace them if damaged. ii. Re-install aerators and showerheads after flushing. Forms and Tools 4.9.13.7 Location of Sentinel Points 4.9.13.2 Water Flushing Log 4.9.13.1 Water Flushing Inventory Typical Flow Rates for Fixtures (in 4.9.13.2 Water Flushing Log)

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4.9.9 Cold Water System Monitoring Principles Free Chlorine residual protects water from microbiological growth and controls organic contamination. Monitoring free chlorine residual is useful to check if the whole system is protected and to validate if flushing procedures are efficient in renewing the water within pipes and fixtures. Monitoring chlorine involves collecting a sample of water and using a free chlorine meter to determine the concentration of free chlorine in water. Free chlorine should be detectable throughout the whole cold water system. Resources Needed Resources needed: • Timer • Free chlorine meter (appropriated for drinking water) Frequency Weekly, during reopening flushing, or when needed Activity Summary 4. Collect samples at strategic fixtures 5. Using a free chlorine meter, determine the free chlorine residual 6. Record measured values and any observations a. See 4.9.13.3 Free Chlorine Residual Log (in PPM) – Domestic Cold Water System 7. Take corrective actions if free chlorine is not detectable Activities to Complete 1. Following your free chlorine meter instructions, collect cold water samples from the following fixtures (you can collect and measure free chlorine one at a time): a. Point of entrance (mains backflow preventer). b. See 4.9.13.7 Location of Sentinel Points. Chlorine should be monitored at the furthest point of use from the mains within the identified area. 2. Record measured values and any observations: a. See 4.9.13.3 Free Chlorine Residual Log (in PPM) – Domestic Cold Water System. 3. If free chlorine is not detectable at the point of entrance to the building (mains): a. Flush from 10 to 15 min and retest. b. If free chlorine is still not detectable, call the Detroit water utility and request the area water mains be flushed to provide fresh water with chlorine residual to the area. 4. If free chlorine is not detectable in points of use: a. Verify if those points of use or area is low used and consider including the fixtures of that area to the interim flushing program b. If the fixtures are already part of the interim flushing program (see 4.9.8 Interim Flushing (during low or no occupancy)), consider increasing flushing frequency for that specific points. If free chlorine is low in several locations, consider increasing flushing frequency for the whole program 5. Record and document any taken corrective actions and retests results if free chlorine was not detected Forms and Tools 4.9.13.7 Location of Sentinel Points 4.9.13.3 Free Chlorine Residual Log (in PPM) – Domestic Cold Water System

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4.9.10 Hot Water System Management Principles Domestic hot water is circulated throughout a facility to ensure the temperature at the points of use is not promoting microbiological development. The time it takes to reach this temperature should be nearly instant compared to the proximity of the hot water heaters to the distal outlets (usually not more than 2 minutes). Heat transfer through piping insulation may allow the temperature at distal points to decrease which can allow for Legionella growth. Resources Needed Resources needed: • Timer • Thermometer (water resistant or waterproof. Note: infrared thermometers may not be reliable to measure water temperatures) Frequency Weekly, during reopening flushing, or when needed Activity Summary 3. Collect samples at strategic fixtures 4. Using a thermometer, determine the hot water temperature 5. Record measured values and any observations a. See 4.9.13.5 Temperature Log (in °F) – Domestic Hot Water System 6. Take corrective actions if temperature is low Activities to Complete 4. Verify heater setpoint and check the temperature in the water tank. If not possible, collect a sample from the closest point. 5. Collect water samples from the following fixtures (collect and measure temperature readings one at a time) a. Closest point to the heater b. See 4.9.13.7 Location of Sentinel Points. Temperature should be monitored at the furthest point of use from the heater within the identified area 6. Record measured values and any observations. a. See 4.9.13.5 Temperature Log (in °F) – Domestic Hot Water System 7. Water temperatures at points of use should be consistently kept above 120 °F between the water heater and the fixtures. The hot water temperature for dishwashers should be 180 °F, or as recommended by the manufacturer. a. The hot water temperature should be measured without any anti- scalding or mixing valves or you will be measuring a hot and cold mixed temperature. 8. When temperatures are lower than 120 °F, implement and document corrective actions: a. Review heating setpoint to determine if it should be increased b. If the tested fixture is the closest point to the heater or tank, the heating setpoint may be too low and can affect the temperature in all hot water fixtures c. If the tested fixture is located in an area that has low water demand, add the fixture to the interim flushing program and consider adding other fixtures within the same area (see 4.9.8 Interim Flushing (during low or no occupancy)) d. If the fixture is already part of the interim flushing program, increase the flushing frequency for that fixture and consider increasing the frequency for the whole flushing program if temperature is below 120 °F at more than one fixture

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9. Record and document any taken corrective actions and retests results if temperatures were below the established control limits. Forms and Tools 4.9.13.7 Location of Sentinel Points 4.9.13.5 Temperature Log (in °F) – Domestic Hot Water System

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4.9.11 Points of Use 4.9.11.1 Ice Machines Principles Intermittent use of ice making devices may create an environment of depleted chlorine. The inline filter, which is designed to remove particulate and bacteria, may become fouled over time and may be ineffective in removing deposits. The reservoir and storage bins in ice machines are moist environments and may have long-standing or pooled water that can provide an environment for bacterial growth. Resources Needed Resources needed: • Timer • Free chlorine meter (appropriated for drinking water) Frequency See Activities to Complete Activity Summary 1. Drain, clean, and disinfect all ice machines, if applicable. 2. Using a free chlorine meter, determine the free chlorine residual 3. Record measured values and any observations a. See 4.9.13.6 Water Quality Control – Ice Machine b. Take corrective actions if free chlorine is not detectable Activities to Complete Replace Filter 1. Prior to performing any step of the procedure, refer to the manufacturer’s requirements for additional model specific instructions 2. Inspect the system. Notify the site of any corrosion, failed parts, or malfunctioning components. All equipment should be operating within the site guidelines, and if not, take steps to replace or repair the system. 3. Remove any debris that obstructs normal operation. 4. Replace the filter according to manufacturer’s instructions. Record date of replacement on filter cartridge. 5. Visually inspect the drain for any severe discolorations and take note of any strong odors from the drain. If either of these is noticed, proceed to the disinfection procedure section.

Cleaning and Disinfection 1. Prior to performing any step of the procedure, refer to the manufacturer’s requirements for additional cleaning and disinfection instructions. 2. Inspect the system. Notify the site of any corrosion, failed parts, or malfunctioning components. All equipment should be operating within the site guidelines, and if not, take steps to replace or repair the system. 3. Remove all ice from the storage bin, dispenser, and evaporator, if applicable. 4. Refer to the owner’s manual on how to initiate the clean or wash cycle on the system if that is an option on the device. 5. Once the water trough begins to refill, add the recommended amount of ice machine disinfectant per the owner’s manual. Alternatively, fill the reservoir with a disinfectant solution of clean, potable water and an approved E.P.A. registered biocide. 6. Initiate another cleaning cycle with water to rinse the disinfectant from the system. 7. Once the last cleaning cycle is complete, disconnect the power to the ice machine and dispenser. 8. Drain any remaining disinfectant solution from the reservoir. 9. Disconnect the system from the source water supply.

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10. Disinfect all removable components from the system, such as (but not limited to) the reservoir, the body of the mechanism, any spraying orifice, and level probe. See the owner’s manual for a full list of removable parts for disinfection. 11. Place the components back into the disinfectant solution for an additional two minutes. 12. Rinse the components thoroughly with fresh, potable treated water to remove disinfectant. Place the part back into the system. 13. Disinfect the interior and exterior of the system with a solution of fresh, potable treated water and disinfectant solution. Apply the disinfectant solution to all areas of the system that comes in contact with source water. Allow the disinfectant solution to remain on the surface for 2 minutes. 14. Rinse the interior and exterior with fresh, potable treated water to remove the disinfectant. 15. Wipe the area dry with a clean, disposable cloth. 16. Place the system back into regular service. 17. Record all actions taken. Forms and Tools 4.9.13.6 Water Quality Control – Ice Machine

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4.9.12 Validation Sampling A validation plan intends to evaluate whether the control measures, if in place, are controlling or minimizing risks effectively. Results out of recommended limits will require a review of control measures and of the management plan.

Validation sampling should be conducted in order to validate that the reopening procedures were enough to address the stagnation of water within the facility. Validation sampling should occur within 3- 7 days following the completion of the Reopening Procedures. Validation sampling may also be necessary 15 days prior to reopening depending on the use of water and expected start of reopening.

The purpose of validation is not to find the target hazard, but to make sure the procedures in place are effective at keeping their presence minimized. Validation is accomplished through regularly reviewing system logs or performing tests on the components and systems included in your plan.

4.9.12.1 Sampling Strategy Follow progressive frequency until Location Description Point Sample Frequency P01 Legionella 2 weeks prior to Cold Water from the reopening, then annually. furthest shower in the Basement North Women’s Toilet P02 Legionella 2 weeks prior to Hot Water from the reopening, then annually. furthest shower in the Basement North Women’s Toilet P03 Legionella 2 weeks prior to Cold Water from the reopening, then annually. furthest shower of the dressing room of 2nd floor (South) Employee P04 Legionella 2 weeks prior to Hot Water from the reopening, then annually. furthest shower of the dressing room of 2nd floor (South) Employee P05 Legionella 2 weeks prior to Cold Water from the reopening, then annually. general director shower P06 Legionella 2 weeks prior to Hot Water from the reopening, then annually. general director shower

See 4.9.13.7 Location of Sentinel Points for more details of the location of the sampling points

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4.9.12.2 Recommended Limits Point System Acceptable Level Alert Level P01 Domestic cold water system < 1.0 cfu/mL ≥ 1.0 cfu/mL P02 Domestic hot water system < 1.0 cfu/mL ≥ 1.0 cfu/mL P03 Domestic cold water system < 1.0 cfu/mL ≥ 1.0 cfu/mL P04 Domestic hot water system < 1.0 cfu/mL ≥ 1.0 cfu/mL P05 Domestic cold water system < 1.0 cfu/mL ≥ 1.0 cfu/mL P06 Domestic hot water system < 1.0 cfu/mL ≥ 1.0 cfu/mL

4.9.12.3 Remediation If at any time Legionella is found at your facility, contact your NSF representative immediately before proceeding. A remediation procedure may need to be developed or altered to best suit your needs based on current situations revolving occupancy and current operation in order to be effective.

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4.9.13 Forms and Tools 4.9.13.1 Water Flushing Inventory Michigan Opera Theatre Water Flushing Inventory Date of shutdown/closure to public: Point of Description Location Flushing Length C, H or Note use ID (in min) M? * 1 Women’s restroom sinks and toilets Basement North 2 All Basement Showers Basement North 3 Women’s restroom sinks and toilets Basement South 4 Sink of Star Dressing Room 1 1st Floor North 5 All Star Dressing Room Showers 1st Floor North 6 Toilet close to Receiving area 1st Floor South 7 Sink in Women’s restroom 2nd Floor North 8 All Dressing Rooms Showers 2nd Floor North 9 Dressing room sink and toilet 2nd Floor South 10 Sink in Men’s restroom close to Anteroom 3rd Floor North 11 All Dressing Room Showers 3rd Floor South 12 Sink in Men’s restroom 4th Floor North 13 Sink in restroom close to break room 4th Floor South 14 Sink in women’s restroom 5th Floor North 15 Sink in restroom close to locker rooms 5th Floor South 16 General Director office shower 6th Floor North 17 Sink in restroom 6th Floor North 18 Sink in Sky Deck restroom Roof

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4.9.13.2 Water Flushing Log Date Typical Flow Rates for Fixtures Water Flushing Log Floor Fixtures Maximum flow Time/Number rate Area Point of use ID* Flushing Notes / Corrective Signature Toilet, tank 1.28-1.6 gallons per 5-6 flushes Length measures taken type flush Toilet, flush 1.28-1.6 gallons per 10-12 flushes (in minutes) valve flush Urinal 0.5-1 gallon per 6-10 flushes

flush Sink, intra-red 0.5 gpm at 0.25 40 cycles faucet gal/cycle max with 10 sec/cycle Sink 0.5 gpm 8 min Sink 1 gpm 4 min Sink 1.5 gpm 3 min Sink 2 gpm 3 min Sink 2.2 gpm 3 min Shower 2.5 gpm 10 min Shower 2.0 gpm 10 min

Shower 1.5 gpm 15 min Shower 1.0 gpm 20 min Shower 0.5 gpm 40 min

Note 1: Thermal expansion tanks should have the water pressure relieved from them so that they discharge all water within the tank.

Note 2: Electronic faucets should be operated for a consecutive period equal to 20 cycles for every 10 feet of ¾ in branch piping.

Note 3: When flushing for reopening the building or closed areas, *Same one used in the Water Flushing Inventory any water storage tank or hot water tank should be flushed at a rate to flow at least 2x the volume of the tank.

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4.9.13.3 Free Chlorine Residual Log (in PPM) – Domestic Cold Water System Frequency: Weekly Free Chlorine Residual Log (in PPM) – Cold Water System Date Point of Signature entrance

Notes / Corrective actions if free chlorine is not detectable Date Notes/Corrective Actions Signature

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4.9.13.4 Water Testing Log (Full Flushing for Reopening)

Parameters Temperature (°F) Free Chlorine (ppm) Flushing Pre- Post- Pre- Post- time (min) Sample Points flushing flushing flushing flushing Point of Entrance

Cold Water System

System

Hot Water

Note: the number of points of use to test will depend on how many systems, lines, and distal points are present. Consider testing other points such as kitchens, showers and other locations

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4.9.13.5 Temperature Log (in °F) – Domestic Hot Water System Temperature Log (in °F) – Domestic Hot Water System Frequency: Weekly Date Closest to Signature Heater

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4.9.13.6 Water Quality Control – Ice Machine Water Quality Control – Ice Machine Name/Location of Ice Machine Control Measure Date Implemented Result Corrective Person Note Action Responsible Required? Replace filter Cleaning and disinfection

Notes / Corrective actions if control measures are outside of control limits Date Notes/Corrective Actions Signature

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4.9.13.7 Location of Sentinel Points The following photos help identify the location of testing points for interim flushing, chlorine monitoring (cold water), temperature monitoring (hot water), and Legionella Testing. See 4.9.8 Interim Flushing (during low or no occupancy), 4.9.9 Cold Water System Monitoring, 4.9.10 Hot Water System Management, and 4.9.12 Validation Sampling for more details. From the areas marked on the plans, the testing point will be the furthest point from the entrance to the mains (cold water) or the water heater (hot water).

Legend:

- Sentinel Point for Interim Flushing, Monitoring Chlorine (cold water), and Monitoring Temperature (hot water)

Legionella Sampling points (furthest shower in the room)

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4.9.13.7.1 Basement

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4.9.13.7.2 First Floor

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4.9.13.7.3 Second Floor

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4.9.13.7.4 Third Floor

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4.9.13.7.5 Forth Floor

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4.9.13.7.6 Fifth Floor

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4.9.13.7.7 Sixth Floor

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4.9.13.7.8 Roof

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4.10 Indoor Air Management

4.10.1 Executive Summary Operational changes or adjustments related to HVAC systems, as a result of an evaluation of the risks, can reduce exposure to infectious aerosols. Ventilation and filtration provided by HVAC systems can reduce the airborne concentration of SARS-CoV-2 and, thus, the transmission through the air.

The most important operational strategies for improving Indoor Air Quality (IAQ) in buildings are source control, proper ventilation, and proper filtration. These strategies should be put in place considering the site context (e.g. its distribution, location of the building, construction materials). None of these strategies individually controls the transmission of airborne diseases, but together, and properly implemented, they could highly reduce the risk level when associated with HVAC systems.

The measures and recommendations presented do not intend to replace the operational and maintenance procedures already in place for the day to day operations of HVAC systems; instead, they are a supplementary set of guidelines to be used to reduce airborne risks due to infectious aerosols such as those associated with COVID-19. As this procedure is a living document, it should be reviewed routinely.

To define measures and controls for your HVAC systems during the COVID-19 pandemic, work closely with your HVAC specialist. Since each HVAC system is unique, specific measures and controls should be defined for reducing airborne risks

4.10.1.1 Departments

• Facilities

4.10.2 Summary of Activities

The support from a HVAC specialist will be needed to evaluate:

Other measures that may need to be applied:

• Enhanced filter replacement procedure during COVID-19 pandemic • Prevent exposure of staff and patrons to aerosols generated during toilet flushing

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4.10.3 Risk Assessment

4.10.3.1 System Description

According to the Mechanical Narrative Design Development (Revised 2-25-20), the existing ventilation system consists of twenty-one existing air handling units serving the building. Fourteen air handling units are in mechanical rooms in both Madison and Broadway sides of the building. Seven air handling units are located on the roof. Several air handling units were installed in 1995 are nearing the end of its anticipated service life:

• AHU-1 (located in and serves the Basement) • AHU-2 (located in the Basement and serves storage areas in the Basement) • AHU-6 (located on a mezzanine near the Stage and serves dressing rooms and toilet rooms for performers) • AHU-7 (located in a Mechanical Room off the Madison entrance and serves the Cadillac Lounge and adjacent spaces) • AHU-8 (located in a Mechanical Room off the Broadway entrance and serves the guest services areas) • AHU-10 (located in a mezzanine Mechanical Room on the Broadway side and serves dressing rooms and toilet rooms for the performers located on the first floor) • AHU-11 (located in a second floor Mechanical Room adjacent to the Rehearsal/Banquet Room, which it serves. • AHU-14 (located in a third floor Mechanical Room on the Broadway side) • AHU-15 (located in a fourth floor Mechanical Room on the Madison side of the building that serves the fourth floor Madison office space • AHU-16 (located in a fifth floor Mechanical Room on the Madison side of the building and serves the fifth floor Madison office space) • AHU-17 (located in a sixth floor Mechanical Room on the Madison side of the building and serves the sixth floor Madison office space) • AHU-18 (located in a fourth floor Mechanical Room on the Madison side of the building and serves the third floor Madison office space) • AHU-19 (located in a third floor Mechanical Room on the Broadway side of the building and serves the third floor Chorus Room) • AHU-20 (located in a second floor Mechanical Room on the Broadway side and serves the Receiving area on the first floor)

Extensive modifications and upgrades to the ventilation system have been developed which includes the installation of new exhaust systems and ductwork for the first floor and roof toilet rooms, control system modifications and upgrades, and other improvements. Additionally, several air handling units were identified to be demolished and replaced with a new unit as part of a maintenance project:

• AHU-3 (located on grillage above the Sixth-Floor roof, Madison side) • AHU-12 (located on the Third Floor Roof on the Madison side which serves the Herman and Barbara Frankel Lounge and adjacent spaces)

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• AHU-13 (located on the Third Floor Roof on the Madison side which serves the Boll Hall) • AHU-21 (located on grillage on the Madison roof which serves the performance arts spaces on the third, fourth, fifth, and sixth floors of the Broadway section of the building, including the Black Box Theatre)

NOTE: AHU-4, AHU-5, and AHU-9 were not installed. Three direct-expansion AHUs located on the roof of the Smith lobby and a kitchen tampered air unit that serves the Kitchen area on the third floor were assessed and determined to have years of service life remaining.

4.10.3.2 Recommendations Existing ventilation systems were evaluated in late February 2020. 14 out of 21 existing air handling units were determined to be nearing the end of their anticipated service life. These units should be reevaluated to determine if they should be replaced with those already scheduled to be replaced. An estimated replacement schedule should be developed for each of these units. As proper ventilation and filtration is a critical aspect for improving Indoor Air Quality, MOT should ensure that the units continue to operate effectively.

A detailed schedule should be developed for maintenance and replacement activities between MOT facilities staff and its vendor(s). Document all modifications, inspections, and test results to ensure the system will be operating at the expected capacity. Existing routine maintenance, inspection procedures, and monitoring requirements should be updated for new units and systems.

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4.10.4 HVAC Measures and Recommendations Principles Operational changes or adjustments related to HVAC systems can reduce exposure to infectious aerosols.

The measures and recommendations presented do not intend to replace the operational and maintenance procedures already in place for the day to day operations of HVAC systems. Instead, they are a supplementary set of guidelines to be used by MOT to reduce airborne risks due to infectious aerosols such as those associated with COVID-19.

Since each HVAC system is unique, specific measures and controls should be defined for reducing airborne risks. Resources Needed N/A Frequency Continuously Activity Summary Not applicable Activities to Complete HVAC operation The recommendations from your HVAC specialist should include the following: 1. How to manage your routine maintenance, inspections, and operational monitoring as usual, even during low or no occupancy 2. How to run your system on low or reduced mode to ensure a minimum air circulation rate when the facility is closed or without occupancy 3. How to guarantee that all safety and operational procedures are maintained and followed. a. When deactivating or adjusting the operation of any system all technical, manufacturer, safety, and operating procedures should be followed. 4. How to keep your records accurate and defensible to ensure all measures are effective a. Records and documentation should include: i. Maintenance and inspection control measures ii. Corrective actions iii. Indoor Air Quality testing results

Indoor Air Quality and Technical strategies The recommendations from your HVAC specialist should include the following: 1. How to maintain and follow your indoor air quality and technical operational strategies (e.g. monitoring, maintenance, inspections, testing) a. During the COVID-19 pandemic, other risks associated with indoor air quality should not be neglected 2. Technical and quality tests and how to perform them 3. How to act when deviations are detected

Temperature and humidity control The recommendations from your HVAC specialist should include the following: 1. How to operationally, when possible, keep relative humidity between 40 and 60% as this range can decrease the activity of many viruses in the air. Review historical humidification demand to establish the humidity value.

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a. Not all HVAC systems can directly control relative humidity; however, your specialist should consider settings on heating and/or chilled water temperatures and air renovation rates that can have an impact on humidity depending on external conditions. b. If there are delicate, rare, and/or special materials inside DOH premises that can be sensitive to humidity (e.g. auditorium walls), make sure your HVAC specialist is aware of this and the maintenance requirements, if any. Forms and Tools 4.10.9.1 HVAC Measures and Recommendations - Check List MOT reference Mechanical System Narrative - Detroit Opera Theatre documents

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4.10.5 Ventilation Principles The ventilation process is achieved when air is renovated at adequate rates by bringing more fresh air inside the building. Well-applied ventilation allows dilution of contaminants and promotes the removal of infectious agents within an indoor space. A flushing program is recommended to enhance air renovation after moments of an intensive indoor accumulation of pollutants. This can enhance the capacity of the system to renew air and to dilute contaminants.

Before putting in place ventilation strategies, review the technical specifications of the components of your HVAC systems and their operation with your HVAC specialist. The operational and maintenance programs already in place are the starting point for this process, and all the previous deviations and corrective measures should be addressed to ensure the system’s best performance. Make sure your HVAC specialist has knowledge of your operational and maintenance programs.

Any recommendations from your HVAC specialist should consider the side effects of increased ventilation, when applicable: • Increasing air supply at some locations could mean less air in other areas • More air could lead to more energy consumption • Pressure differences between rooms/zones can lead to the infiltration of outdoor air that may not have the best quality

Increased ventilation and flushing are not the only control measures to minimize the spread of SARS-CoV-2 within indoor areas at DOH premises. If these measures are not possible to be implemented due to unreasonable costs, operational restrictions, or high risk of disbalancing the system, extra measures may be implemented with insight from your HVAC specialist. Resources Needed N/A Frequency • Prior to reopening • Semi-annually or as needed Activity Summary 1. Keep ventilation at the higher operational air rate possible 2. Implement routine flushing procedures if possible Activities to Complete Your HVAC specialist should assess the operational possibility of implementing the following measures safely and without interfering with indoor air quality that could affect people or the theatre.

Increase Ventilation The recommendations from your HVAC specialist should include the following: 1. An inventory of pollutant sources with identifies all expected identified contaminants from the air intake a. Check Pollutant and Source Inventory Form - EPA for typical outside pollutants. 2. Considerations about how to control sources of contaminants that may enter the building due to increasing ventilation. When identifying possible pollutant sources, the following should be considered: a. Removing or reducing the source b. Sealing or covering the source

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c. Modifying the environment 3. Clear and specific guidance on how to increase the ventilation of your specific HVAC system at the maximum operational levels possible to dilute possible SARS-CoV-2 load accommodating and keeping acceptable indoor air conditions (e.g. proper humidity, temperature) 4. Instructions on how to enhance your existing controls (e.g. increase filter replacement frequency, inspection frequencies).

Flushing program The recommendations from your HVAC specialist should include the following: 1. Identification of the usual peak hours of occupancy or activities in your institution a. Under COVID-19 operations, the peak hours may be different from normal usual operation b. Peak hours may happen more than once during the day 2. Clear and specific instructions on how to flush the system considering the specific HVAC characteristics and capacity a. Flushing activity should happen 2 hours (or the maximum operational possible) before, after, and between peaks b. A flushing of the systems means setting the ventilation at the maximum airflow possible 3. Considerations about how to act when operational parameters are impacted (such as temperature and humidity) during flushing procedures as indoor parameters will tend to equalize outdoor parameters a. Extra care and enhanced controls should be established during flushing procedures to ensure that the system can still meet the necessary operational values required for conservation of artistic or historical areas. 4. Instructions for how to register and document all activities and parameters including air flow rate, temperature, and humidity fluctuations: a. Check 4.10.9.2 Air Flushing Log and consult with your HVAC specialist who would be the more appropriate personnel to fill this form. Forms and Tools 4.10.9.1 HVAC Measures and Recommendations - Check List 4.10.9.2 Air Flushing Log MOT reference Mechanical System Narrative - Detroit Opera Theatre documents

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4.10.6 Filtration (Air Cleaning) Strategies Principles Before putting in place filtration strategies, review the technical specifications of the components of your HVAC systems and their operation with your HVAC specialist. Make sure your HVAC specialist has knowledge of your operational and maintenance programs.

Air cleaning is a control strategy used primarily to prevent contaminant buildup in the HVAC equipment and indoor areas, thereby increasing efficiency.

Your HVAC specialist should consider extra cleaning strategies if needed and give appropriate guidance. Resources Needed N/A Frequency When possible to increase filter level Activity Summary 1. Assessment if filters can be improved 2. Assessment if it is worth improving the filter Activities to Complete The current final filters in use are MERV 14 that are considered optimal by ASHRAE and technical guidance for COVID-19 pandemic. However, assessing the system and upgrading to MERV 15 or higher is an advisable.

The recommendations from your HVAC specialist should include the following: 1. Description of filtration systems and filter levels in place: a. Your HVAC specialist will need information from all your filters. They are usually used for the air building intake, prior equipment (e.g. fan coils, fans), and return air 2. Evaluate if your system can technically accept the installation of improved filters or if it is worth upgrading them a. Filter frames of your systems should be evaluated if they can properly accommodate the improved filters 3. Evaluate potential side effects of increasing filter levels, how the replacement will affect the system, and which controls should be established to ensure the system will work properly. a. The highest the level of a filter, the highest will be the pressure drop in your system. Make sure your system was evaluated to be able to properly handle this situation and achieve increased ventilation goals. 4. Incorporate guidance on how to update/review your documents, procedures, inspection, and replacement frequencies and any other associated documents to include the improved new filters. Forms and Tools N/A MOT reference Mechanical System Narrative - Detroit Opera Theatre documents

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4.10.7 Filter Replacement during COVID-19 Pandemic Principles Before putting in place filtration strategies, review the technical specifications of the components of your HVAC systems and their operation with your HVAC specialist. Make sure your HVAC specialist has knowledge of your operational and maintenance programs.

Air cleaning is a control strategy used primarily to prevent contaminant buildup in the HVAC equipment and indoor areas, hence increasing efficiency. From the different air cleaning technologies available, effective filtration is the most common.

Your HVAC specialist should consider extra cleaning strategies if needed and give appropriate guidance. Resources Needed • PPE (N95 mask or higher, eye protection and disposable gloves) • New filter • Proper bag for disposing dirt filter Frequency Quarterly or when pressure drop is identified Activity Summary 1. Personnel replacing the filter should use proper PPE (N95 mask, eye protection, disposable gloves) 2. Dirt filter should be disinfected when possible before removing it 3. Dirt filter when removed should be immediately bagged and later disposed 4. New filter should be installed Activities to Complete These instructions should be followed for routine filter replacement that is currently performed by a third-party contractor. The same instructions should be followed if replacing your filter for higher level filters 1. Not all filters need to be replaced at the same time. Check if replacing filters exposed to a lower contaminant load can be done less frequently to reduce the need of exposing personnel to dirty filters. a. Don’t let the pressure drop increase enough to disrupt the room pressure differential b. Always confirm filters remain snug in their frames 2. Contractors should be wearing a respirator (N95 or higher), eye protection (safety glasses, goggles, or face shields), and disposable gloves for replacing filters 3. Contractors should evaluate the material of the filter to be replace and, if possible, disinfect it before removal. a. Use 10% bleach or EPA-approved disinfectant against SARS-CoV-2 (additional PPE may be required depending on the disinfectant product) 4. Contractors should remove the filter as usual, still using the required PPE 5. Contractors must bag the filter for disposal 6. Gloves that touched the dirty filter should be replaced when installing the new filter 7. Contractors should install the new filter 8. Contractors should dispose the dirty bagged filter (disinfected or not) as usual When finishing the process, gloves should be immediately disposed, and hands should be washed with soap and water, or sanitized with 70% alcohol hand sanitizer Forms and Tools N/A

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MOT reference Mechanical System Narrative - Detroit Opera Theatre documents

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4.10.8 Measures to Avoid Transmission in Restrooms Principles Control measures are necessary to reduce exposure to SARS-CoV-2 contaminated aerosols from flushing toilets. Studies have shown that toilets can be a risk of generating airborne droplets that could contribute to a transmission of pathogens. As SARS-CoV-2 can be recovered from wastewater, it is possible that people exposed to aerosols generated when flushing toilets in public or collective bathrooms, or in the proximity of restroom exhaustion vents can be exposed to contaminated aerosols. Simple measures, such as adequate exhaustion systems, can control contamination to mitigate aerosols in bathrooms. Resources Needed N/A Frequency Continuous Activity Summary 1. Prevent people from being exposed to droplets from restroom exhaustion vents 2. Prevent main HVAC system from becoming contaminated from aerosols from restrooms Activities to Complete 1. Identify all exhaustion vents coming from bathrooms 2. Evaluate if vents are far from air intakes, windows, and doors that can be opened and outdoor gathering places a. If this is the case, create a measure to avoid exposure with the exhausted air such as changing vent location, changing air intake, keeping windows and doors closed, or changing gathering places. b. Closing the restroom should be considered, but keep in mind all fixtures will promote stagnant water within associated plumbing. For this reason, all fixtures will need to be included in the routine Flushing Program (check the section 4.9 Water Safety Management for more information) to avoid stagnant water within pipes and fixtures 3. If the restroom is naturally ventilated, keep windows closed as open windows can lead to re-entrainment of air into other parts of the building 4. Keep toilet and restroom doors closed when possible to avoid aerosols reaching your main HVAC system a. Signage should be used to encourage employees, artists and patrons to keep doors closed b. If doors can’t be closed or doors are not present, ensure your exhaustion systems can keep enough negative pressure to prevent air from the restrooms to reach the main HVAC system 5. Instruct users to put seat down, if there is one, before flushing a. Signage should be used to encourage people to put seat down before flushing

Forms and Tools N/A MOT reference Mechanical System Narrative - Detroit Opera Theatre documents

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4.10.9 Forms and Tools 4.10.9.1 HVAC Measures and Recommendations - Check List

The following set of questions is intended to be checked with your HVAC specialist

The recommendation is to go through the questions of the following check list, and move to the next one only if a Yes answer can be marked

Are normal and routine maintenance, inspections, and operational  Yes  No monitoring of your HVAC system happening as designed? Are all safety, operational, and monitoring procedures of your HVAC system in  Yes  No place? Do you have records of the control measures and activities implemented and  Yes  No performed? Are deviations associated with the normal operation of the system being tracked  Yes  No and the corresponding corrective actions defined, implemented and documented? Are temperature and humidity operational values consistently reached considering  Yes  No the requirements for comfort and/or conservation of artistic and historical areas?

Ventilation

Were all operational and maintenance programs shared with the HVAC specialist?  Yes  No Were the HVAC components identified and their operation understood?  Yes  No Were potential contaminant sources evaluated?  Yes  No Were maximum operational ventilation levels of your HVAC system confirmed?  Yes  No Were inspection frequencies of the HVAC components adjusted accordingly with  Yes  No the current necessities? Were peak occupancy hours clearly identified?  Yes  No Do you have clear and specific instructions of how to perform flushing  Yes  No procedures? Were operational parameters associated with the air flushing program (e.g.  Yes  No temperature, humidity) defined considering the requirements for comfort and/or conservation of artistic and historical areas? Filtration

Were all the filters of the HVAC system identified?  Yes  No Were the effects of increasing the filter level evaluated, considered, and  Yes  No controlled? Is adequate PPE in place for maintenance and filter replacement of HVAC systems  Yes  No during COVID-19 pandemic? Have filters been replaced according to operational, safety, and maintenance  Yes  No requirements of the HVAC system?

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Restrooms

Have all exhaustion vents coming from bathrooms been identified?  Yes  No Are the control measures in place to prevent the exhausted air from bathrooms  Yes  No mixing with air reentering the building? Are strategies being implemented to avoid aerosols from flushing toilets reaching  Yes  No the main HVAC system(s)?

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4.10.9.2 Air Flushing Log Building: Responsible:

DATE START END TIME AVERAGE MINIMUM & MINIMUM & NOTE* (DD/MM/YYYY) TIME (00:00) AIR VOLUME MAXIMUM INDOOR MAXIMUM (00:00) RATE TEMPERATURE RELATIVE HUMIDITY (FT3/FT2) (°F) (%)

Note: This template can be modified to accommodate any additional or extra controls depending on the recommendations of your HVAC specialist and the needs of your system.

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This document outlines procedures for returning to work for stagehands at the Detroit Opera House. These guidelines are supplemental to and NOT IN PLACE OF the DRAFT MICHIGAN OPERA THEATRE REOPENING PLAN (MOTRP) prepared by NSF Health Services Inc., as of 7/27/2020

Goals of these policies and this document: The primary goal of these guidelines is to provide the safest possible conditions for all employees, clients and guests on the stage of the Detroit Opera House. This and the MOTRP documents are not absolute and will change as circumstances dictate. Changes to these policies will be posted onstage (Receiving Area and Stage Door Callboard) and will be announced verbally at work calls. Safety Precautions/ Policies pertaining to work with ALL IATSE CREWS onsite at the DETROIT OPERA HOUSE:

1. Personal Responsibility a. Any employees who are experiencing symptoms,or have been exposed to persons infected or experiencing symptoms in the last 14 days should NOT report for work. Employees should notify the hall or call steward (following usual Local rules) that they are unable to attend a call. Results from a Negative Covid Test may be required by MOT prior to returning to work. b. All employees agree to practice good hygiene, frequent hand washing, using hand sanitizer etc., and abide by established, agreed upon procedures herein, posted onsite or otherwise communicated.

2. IATSE “Covid Coordinator" One Representative of regular DOH IATSE Employees will be selected as “Covid Coordinator” to work with “Covid Manager” (from the Technical Director Staff). a. Covid Coordinator should be elected by regular DOH IATSE Employees & communicated to Technical Director before returning to work. b. Covid Coordinator Duties i. Act as liaison with DOH Management “Covid Manager” (Technical Direction Staff on duty) to resolve any issues, questions or concerns that arise ii. Work with Covid Manager on updates & adjustments to these policies iii. Assist in enforcing these policies c. First day of returning to work the Covid Coordinator will be released from other duties to assess cleaning and disinfection regimen and effectiveness of procedures. d. Work as Covid Coordinator that results in time outside calls will be compensated at the appropriate rate as per MOT/ DOH contract. e. The names of the on-duty Covid Coordinator and Manager names will be posted on callboards

3. Daily Health Check/ Entering the DOH a. As per MOTRP, all employees must perform a daily Health Check upon entering the Detroit Opera House. As such, 287

b. Employees MUST be MASKED and MUST ENTER the DOH via the STAGE DOOR off MADISON STREET. Health check will be performed by security personnel upon entry. c. Employees must allow for Social Distancing during entry- be aware of persons in the Lobby and wait outside of doors. d. Additional time should be allotted when arriving to Opera House for the Health Check. Calls will start on time.

4. Daily Safety Meetings Daily Safety meetings will continue during the first 5-10 minutes of the work call to remind all employees of current requirements, announce updated policies, answer questions and ensure all employees have proper PPE.

5. Personal Protective Equipment (PPE) a. Provision i. Employees are expected to attend work with personal, reusable face masks and work gloves as with other tools. NOTE: Masks are required to enter the building. 1. MOT will make some disposable masks available for unavoidable circumstances, such as a torn or damaged mask. ii. Exceptional gear that may be required will be provided by MOT/ DOH include, but not limited to; 1. Face shields iii. Specific jobs that involve employees working in close proximity and require additional gear will be agreed upon by the Covid Coordinator and Covid Manager. 1. Any Employee may request additional gear if they feel the current assignment warrants additional protection. 2. CC and CM will evaluate and provide gear, or modify the work as conditions allow b. Use i. As per the MOTRP, all employees must wear a face mask when working onsite for MOT or DOH. ii. Employees working in close proximity (less than3’) for prolonged times (in excess of 14 minutes) should also wear a full face shield and gloves if practical. iii. Exceptions 1. Individuals, alone, in private offices 2. During Meals, while eating –SOCIAL DISTANCING MUST BE OBSERVED. Minimum 6’ between unmasked employees. iv.

6. Social Distancing a. As per MOTRP, all employees should maintain 6’ ofsocial distancing whenever possible. b. Work Flow/ Traffic Patterns must be followed whenever possible c. Employees must avoid congregating in closed areas; Only 1 Person Allowed at a time in: 288

i. Tool Room ii. Private Offices (2 max in Technical Director office) iii. 1st floor Rest Rooms * iv. 1st floor Dressing Rooms *(Dressing Room rest rooms will be open & available during work calls when possible) d. Two Persons Max i. Light Control Booth (2 Max, Socially Distanced, exhaust fan used ii. Spot Booth (2 Max with exhaust fan )

7. Work Flow / Traffic patterns a. During Stage Work Hours, and other events, when practical, certain hallways, doorways etc., will be designated as ONE-WAY to reduce possible contact between employees. Signs will be posted indicating traffic patterns

8. Cleaning / Disinfecting a. Cleaning and Disinfection regimens have been established by the MOTRP. These may necessitate additional work for the Props Department. As such, additional personnel may be added to the call within the props department to fulfill these cleaning/ disinfection duties during work calls. b. Disinfection/ Cleaning regimen calls for tools, and other items of high touch to be cleaned after each exposure. A list of tools, equipment and supplies will be created by the CC and CM in conjunction with Prop Head (unless Prop head is CC) that require cleaning, and the cleaning schedule and personnel required.

9. Additional Procedures to reduce crews’ exposure a. Work Call Scheduling i. In order to minimize interaction and exposure for all employees, work shifts maybe split up over several days- Carpentry work done on separate days from electrical/ sound etc. ii. Calls may also be staggered in a single day (Carps at 8, Electrics at 9, etc.) moreso than has been typical. iii. Unusual scheduling will be discussed with Head Carp/ Steward prior to calls being set.

b. Coffee Breaks i. Frequency To allow employees additional opportunity to use the restroom, wash hands and increase social distance, changes will be made to the coffee-break system 1. 10 minute Breaks will be offered every 60 minutes as per the following schedule: a. On the hour, Carps. b. 10 past the hour, Electrics/ Sound c. 20 past the hour, Props & others ii. Coffee/ Donuts 289

1. As per the MOTRP guidelines, community foods must be restricted to reduce potential spread of virus. The use of a common food containers (coffee pot) or community food, is not allowed. 2. Bottled Water will be provided 3. Donuts; we’re looking into alternative snacks that would be allowed. If an acceptable alternative is found, a snack will be provided at a break in the middle of the morning call (2nd break). c. Meal Breaks Will maintain the usual Schedule- every 5 hours, with special attention paid to: i. Social Distancing Required (6’) 1. Props may be required to add additional tables/ chairs to accommodate ii. Community food is prohibited on site, individual’s food should be covered and sealed while on-site.