Grafton Hall & Student Flats
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PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats Grafton Hall & Student Flats PUKAPUKA WHARENOHO RESIDENT HANDBOOK 2021 ACCOMMODATION | NGĀ WHARENOHO 1 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats Ihirangi Contents NAU MAI, HAERE MAI 1 YOUR RESIDENTIAL EXPERIENCE YOUR HOME ON CAMPUS 2 AND SUPPORT 21 Our approach to your hauora YOUR ACCOMMODATION SUPPORT TEAM 4 and engagement Accommodation staff contact details Academic assistance CUSTOMER CARE CHARTER 6 Our Hall engagement programme Student voice YOUR RIGHTS AND RESPONSIBILITIES 7 We are a community Withdrawal process Lonliness and homesickness YOUR ACCOMMODATION JOURNEY 8 University zero tolerace policy Preparing for move in Consent Moving in Family violence – it’s not okay International student support YOUR RESIDENTIAL SERVICES & FACILITIES 11 Financial support Accommodation Portal Theft and your personal responsibility Accommodation fees Residential excellence awards Communication University security services Catering Health & safety on campus Your room Healthcare, accidents and first aid Recreational facilities and common areas AskAuckland Study spaces Bathrooms SUSTAINABLE LIVING 29 Bicycles Sustainability tips Cars and parking United Nations Sustainability Confidentiality Development Goals Cleaning and room inspections LIVING IN TĀMAKAI MAKAURAU | AUCKLAND 31 Cost recovery Working in Auckland Civil defence Staying active in Auckland Fire evacuations Eateries in Auckland Earthquakes Insurance for students Accommodation arrangements Personal safety during a pandemic Emergency services Heating Places of worship Restricted access areas Shopping in Auckland WiFi Transport Laundry Lost property DEPARTURES 34 Maintenance COMMENTS, COMPLAINTS AND COMPLIMENTS 35 Printing Recycling and waste CONDUCT AND RESIDENTIAL RULES 37 Storage Residential conduct process Vending machines Residential Rules CONTACTS 56 MAP 57 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats Nau mai, haere mai ki ngā wharenoho! Welcome to Accommodation! Tēnā koutou katoa, Our Resident Handbook has been designed to aid your transition to our community. Nau mai, haere mai ki Te Whare Wānanga It includes the Residential Rules, which o Tāmaki Makaurau – Welcome to the form part of your Residential Agreement, University of Auckland! I also welcome you and outlines key processes for you. It also to your kāinga rua, your second home here contains guidelines and useful information at Grafton Hall & Students Flats! We are about living in Tāmaki Makaurau – absolutely delighted that you have joined Auckland to ensure your welfare and our community for 2021 and we are sure enjoyment. Please keep it with you so that that you will enjoy living here. you can refer to these as needed. By choosing to live on campus you We look forward to meeting you. Please are choosing to be part of a caring feel free to come and see us if you want to community. This community provides chat, need assistance or are worried about tautoko (support) to one another so anything. that everyone achieves the best they can. Whakawhanaungatanga (building community) is an integral part of Ngā Manaakitanga, establishing our strong caring community, and you play an active role in that. Our motto is ‘He waka eke noa!’ – We’re all in Jacob Waitere this together! Our whole team will work in Head of Operations – partnership with you to ensure that we all Urumatua Whakahaere have the most successful year possible. Campus Life | Accommodation – Your Accommodation team are here to Ngā Wharenoho help guide your journey and ensure you are provided with a comfortable living The University of Auckland – environment, so that you can enjoy your Te Whare Wānanga o Tāmaki Makaurau life as a student as well as work toward your academic success. 1 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats Your home on campus Our Accommodation vision To ensure success and evolution of services, Accommodation | statement | wawata Ngā Wharenoho consults and engages Residents in the continuous development and monitoring of the experience. To establish a community which The Accommodation practice builds upon the international and domestic codes for pastoral care for tertiary students. promotes hauora and enables all to reach their full potential. Our Accommodation adopted whakataukī Our Accommodation mission He waka eke noa – statement | kaupapa mātāmua Accommodation | Ngā Wharenoho will contribute to the we’re all in this together! University’s mission by working in partnership with the University community to provide high quality, innovative, supportive, and Codes of practice for the pastoral care sustainable student accommodation services. of domestic and international students Accommodation | Ngā Wharenoho will achieve its mission by Accommodation | Ngā Wharenoho are committed to continual providing a safe and supportive living environment conducive improvement and delivery care for our residents that meet to academic success and personal growth, as well as creating the expectations outlined in the New Zealand national codes an inclusive community promoting involvement and personal of practice pastoral care standards for both domestic and responsibility. international students. 2 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats About our Hall History GRAFTON HALL The original Grafton Hall was built in 1968/69 by three Grafton Hall is a modern Hall of Residence located close to the churches and was administered by the Presbyterian Methodist Newmarket and Parnell shopping precincts, while still being a Congregational Foundation Inc. trust as a non-profit making trust short walk away from the General Library on the City Campus. up until the end of 2015. In 2016 the University of Auckland came Grafton Hall comprises of buildings 643, 644 & 645 and offers an up with an arrangement to take over management of the Hall, and intimate community feel. Grafton Hall is home to 324 residents the trust then established the Grafton Hall Scholarship. At the end who share communal bathrooms, dining hall and common rooms. of 2016 the original tower building was demolished due to the need of earthquake strengthening and construction started on GRAFTON STUDENT FLATS the new complex of buildings. The new Grafton Hall was officially Grafton Student Flats are a collection of self-catered flats which blessed in a dawn ceremony on Monday 12th of January 2019, by are home to 55 undergraduate and postgraduate students each then Vice-Chancellor Stuart McCutcheon and member of the local year. There are a combination of flats, studios and co-living Iwi – Ngāti Whātua. facilities. Our flat buildings have various interesting histories. 10 House 6R House: This modern 5-bedroom apartment is for was once a hospital and part of the original grafton hall, postgraduate students and is located on 6R Carlton Gore Road. and the remainder are historic houses that were part of the 10 House: This building is the largest in the GSF community. original Grafton suburb. Grafton Student Flats became its own It houses single and twin-share rooms with a co-living style independent community for second years up until post-graduate communal kitchen. It is located on 10 Carlton Gore Road. level in 2017, and absorbed part of the Park Road Residences community. 38 House: This flat is designed for a couple or a family and is located at 38 Seafield View Road. 50 House: This flat is for undergraduate students and is located at 50 Seafield View Road. 62 House: This flat is for undergraduate students and is located at 62 Seafield View Road. 70 House: This building houses our studios for postgraduate and mature students. It is located at 70 Seafield View Road. 3 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 Grafton Hall & Student Flats Your Accommodation support team How Accommodation | Ngā Wharenoho Your Accommodation team understands the requirements of support you university study and the additional pressures of living away from a home environment. All members of the Accommodation Accommodation | Ngā Wharenoho is a department within the management team are trained in first aid, listening skills and Campus Life service division. Accommodation | Ngā Wharenoho cultural sensitivity. They are also given a thorough briefing on the is led by the Associate Director – Kaitaki Wharenoho, Micheal function and whereabouts of campus facilities. Rengers. The day to day operations of our accommodation and pastoral care of residents is headed up by the Head of Operations, The Resident Manager and Administrator are available on with teams located in each of our communities and a Residential weekdays during normal office hours and the Resident Coordinator Experience Officer. works 2:30pm – 10:30pm Tuesday to Saturday. Our Resident Adviser team are available on an on-call basis in their rooms if they Your welfare and community is the number one priority of your are needed for emergencies. In addition to our RAs on duty, we will Resident Manager. They are supported in their role by a Resident also have senior members of our staff on call to escalate matters Coordinator, Administrator and Resident Advisers (RAs). RAs are to as appropriate. If you are experiencing any problems please successful senior students who live on-site and help you make the do not hesitate to contact any member of our team. You are also most of life on campus as well as support your academic journey encouraged to access all available University support services.