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Download (211Kb) [Abstract] A re-examination of value co-creation in the age of interactive service robots: a service logic perspective Article (Published Version) Barnett, Willy, Foos, Adrienne, Gruber, Thorsten, Keeling, Debbie Isobel, Keeling, Kathleen and Nasr, Linda (2014) [Abstract] A re-examination of value co-creation in the age of interactive service robots: a service logic perspective. Journal of Macromarketing, 33 (4). p. 397. ISSN 0276- 1467 This version is available from Sussex Research Online: http://sro.sussex.ac.uk/68837/ This document is made available in accordance with publisher policies and may differ from the published version or from the version of record. If you wish to cite this item you are advised to consult the publisher’s version. Please see the URL above for details on accessing the published version. Copyright and reuse: Sussex Research Online is a digital repository of the research output of the University. Copyright and all moral rights to the version of the paper presented here belong to the individual author(s) and/or other copyright owners. To the extent reasonable and practicable, the material made available in SRO has been checked for eligibility before being made available. Copies of full text items generally can be reproduced, displayed or performed and given to third parties in any format or medium for personal research or study, educational, or not-for-profit purposes without prior permission or charge, provided that the authors, title and full bibliographic details are credited, a hyperlink and/or URL is given for the original metadata page and the content is not changed in any way. http://sro.sussex.ac.uk Abstracts from the 2013 Macromarketing Conference Journal of Macromarketing 33(4) 395-409 ª The Author(s) 2013 Abstracts from the 2013 Reprints and permission: sagepub.com/journalsPermissions.nav Macromarketing Conference DOI: 10.1177/0276146713500051 jmk.sagepub.com Detlev Zwick1 The 38th annual meeting of the Macromarketing Society was houses only a handful of studies (Giesler 2008; Humphreys held June 4-7, 2013 in Toronto, Canada. Detlev Zwick and 2010a, 2010b; Karababa and Ger 2011). Our goal is to understand Sammy Bonsu served as co-chairs of the conference. The meet- how an ethical market is created, and the challenges and strate- ing featured 83 papers or panel presentations, and drew 102 gies used to sustain it. The characteristics which define the ‘mar- scholars from around the globe. Published without copyright ket for virtue’ (Vogel 2005) have remained obtuse and the notion as Macromarketing in the Age of Neoliberalism and edited by of an ‘‘ethical market’’ is still a nebulous one (Crane 2005). In Detlev Zwick, the proceedings are available at http://macro this study, we thus analyze the complex, global diamond engage- marketing.org. Where available, the abstracts for presentations ment ring industry. The goals of this article are to analyze (1) the are listed below. drivers of the creation of an ethical market, (2) the challenges of gaining legitimacy as an ethical market, and (3) the strategies sta- Growing the ‘‘Certified’’ Food Market: keholders use to gain legitimacy as an ethical market. An Analysis of How Information Flows Influence Consumer Understanding of Consumption Behavior as Energy Ethical Food Choices Consumption: A Marketing Systems Julie V. Stanton, The Pennsylvania State University, Perspective Media, USA John D. Mittelstaedt, University of Wyoming, Laurel A. Cook, The University of Arkansas, Laramie, USA Fayetteville, USA Robert A. Mittelstaedt, University of Nebraska, Lincoln, USA In this study, we examine how consumers react to information about food choices, with special focus on the amount of informa- The purpose of this paper is to offer the perspective that we tion they receive and how they cope with it. Understanding consume neither goods nor services, but instead bundles of whether they feel overwhelmed and/or how individuals cope accumulated energy needed to harvest, process, transport, with information is then linked to their perceptions of organic store, and exchange the goods and services that serve as solu- and GMO-free labels on food choices. Withdrawal from infor- tions to the problems of the human condition. Rather than mation processing can inhibit (accurate) understanding of food focusing on how we reduce consumption of goods or services, options and thus result in inferior personal choices. Our hypoth- we should focus on how we reduce the energy necessary to pro- eses are tested against survey data of American consumers. duce end-user solutions, through the marketing system. This paper offers a theoretical context for such an argument. Are Diamonds Forever? Exploring the Creation and Maintenance of a Market for Marketing Systems and Market Failure: Ethical Diamond Engagement Rings A Consideration of Side Effects Hana Sethi, Schulich School of Business, York University, William Redmond, Indiana State University, Terre Toronto, Canada Haute, USA Sarah Glozer, Nottingham University Business School, If the systems approach is increasingly displacing the transac- University of Nottingham, UK tional approach to marketing, what are macro-level effects of this shift? This area has been the subject of broad-scale assess- Scholars have recently noted that, ‘‘the process of market evo- ments (Layton and Grossbart 2006; Layton 2007). In contrast the lution is central to marketing, and yet it is surprising to find such a paucity of empirical research addressing it,’’ (Giesler 2008, p. 739). Previous literature on market creation, and evolution 1 Schulich School of Business, York University, Canada 396 Journal of Macromarketing 33(4) present paper is narrowly focused on the issue of market fail- managers’ ethical decision making. In addition, this paper takes ures and, more specifically, with one type of market failure: both ‘‘positive’’ and ‘‘normative’’ perspectives and aims to both side effects. The question is whether networked marketing sys- explain and predict ethical behavior and make recommendations tems, qua systems, are more prone to produce side effects than as to ‘‘what kind of a system a society ought to have’’ (Hunt are transactional markets. That is, do the properties which char- 1976, p. 20) to have a clean and ethical business environment. acterize closely-coupled, sequential systems make side effects more or less common; more or less severe? High-Density Housing: Lifestyle and Sustainability How Do Marketing Systems Respond to G. Scott Erickson, Ithaca College, USA Constraints? An Exploration of Sustainability as a Barrier to Growth within the Tourist High-density housing solutions such as ecovillages promise a more sustainable lifestyle but they market themselves as consid- Marketing System of Ningaloo Marine Park, erably more than that. Ecovillages promise a package of benefits, Western Australia. ecological, community, spiritual, and economic often marketed Sarah Duffy, University of New South Wales, Australia as a lifestyle. This is very appealing to at least one segment of the population, but can it be extended to others? Does a sustain- Roger Layton, University of New South Wales, Australia ability commitment require a lifestyle change as well? Management of our natural resources is a pressing issue for governments and citizens globally. The IAD Framework devel- Experiencing Vulnerability ‘‘Everyday’’: oped by Elinor Ostrom (1990) combined with Marketing Sys- Food choice tems theory extends a macromarketing perspective by adding design principles to test and sharpen the focus on interaction Miranda Mirosa, University of Otago, New Zealand within the system. The tourist marketing system of Ningaloo Ben Wooliscroft, University of Otago, New Zealand Marine Park, Western Australia tests the appropriateness of this approach. The purpose of this paper is to extend the conceptua- A focus on exceptional circumstances (e.g. natural disasters) lization of marketing systems as they respond to sustainability rather than mundane experiences and contexts has dominated as a barrier to growth. much of the (macro) marketing literature on consumer vulnerabil- ity. To counter this, we consider the criteria for vulnerability and apply this to the everyday practice of buying food groceries. Growth and Adaptation in Marketing We argue a cornucopia of internal and external triggers lead to Systems widespread experiences of vulnerably within this consumption Roger Layton, University of New South Wales, Australia context: over-complex nutritional information, hidden food in- gredients and so on. Accepting the argumentthat many food shop- This paper explores the ‘‘why’’ and ‘‘how’’ of formation, pers are vulnerable to the exploitative forces of the major players growth, adaptation and possible renewal in marketing systems, of the global neo-liberal food system requires a significant shift using as an example, a ‘‘natural experiment’’ drawn from an away from the dominate myth of ‘consumer as king’ and requires account of one ot the changes initiated under China’s economic that public policy makers adopt a different duty of care. reform in the 1970 s and 1980 s. Behaving Ethically on Holidays: An Overview A Macro (Bayesian Network) Analysis of of Topics Discussed in Academic and Ethical Behavior Popular Literature Ahmet Ekici, Bilkent University, Turkey Alexandra Ganglmair-Wooliscroft, University of Sule Onsel-Ekici, Dogus University, Turkey Otago, New Zealand A comprehensive review by Nill and Schibrowsky (2007) sug- Ethical tourist behavior is a complex topic
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