DOCSLIB.ORG

Family T@Lk Vol 4 Issue 4

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Family T@Lk Vol 4 Issue 4 HYUNDAI MAR/APR 2014 FAMILY T@LK VOL 4 ISSUE 4 MANAGING DIRECTOR’S #7 MESSAGE CUSTOMER CARE Dear Colleagues, Hyundai-Sime Darby Motors (HSDM) is setting up six more 3S centres this year to reach out to its customers, making its services easily accessible to SIX ESSENTIAL TIPS FOR them. The continuous expansion of GREAT CUSTOMER SERVICE! Hyundai’s network of 3S centres will enhance customer ownership 1. Maintain An Attitude of Service Excellence! experience with one-stop facilities - Speak well of your organization offering integrated sales, service and - Respond quickly and cheerfully to all customers parts to cater to their automobile - Reprioritise work when customer needs arise needs. 2. Identifying Customer Needs! In the last four years, HSDM and its dealers have invested RM146 million to set - Ask customers probing questions up 3S centres nationwide to cater to the increasing number of Hyundai vehicles - Recognise all customer needs and respond with respect on the road. With the completion of these six new 3S centres, Hyundai will have - Identify customer needs expressed verbally and non-verbally a total of 29 3S centres nationwide by the end of the year. The 29 3S centres with capacity to service 23,000 vehicles a month will improve service efficiency 3. Use Customer-Friendly Body Language and Words! with a shorter turnaround time. In March, we launched Auto Lim Bros 3S Centre - Greet all customers with a smile in Sg. Petani and Mawanis Sdn Bhd in Cheras. The other four will be launched in - Use a cheerful and enthusiastic tone of voice due time. - Practice open and friendly body language and eye contact To enhance the ownership experience, training programmes for service and 4. Practice Excellent Service at Every Customer Contact Point! technical personnel are ongoing to enhance the quality of service offered by - Be cheerful at every customer contact point the 3S centres to improve customer relations. HSDM will also be introducing - Keep all customer areas clean and neat enhanced after-sales programmes and activities which offer greater value to - Address problems on the spot before customer become dissatisfied Hyundai customers. These will include service on Sundays for the convenience of customers and labour free service on Wednesdays at selected service 5. Handle Difficult Customers with Care! centres. Additionally, complimentary services such as a free 20-point inspec- - Allow angry customers to vent by listening carefully tion, G-Scan Digital Vehicle Health Screening and car wash will be offered at all - Use problem-solving skills to resolve issues before they escalate authorised Hyundai service centres. - Don’t take a customer’s anger personally We also released the Sport series variants of our existing Hyundai models and 6. Exceed Customer Expectations! launched the much awaited i30 for the Malaysian market. Yes, we have been - Anticipate needs and special requests busy increasing the Hyundai brand value. - Act quickly to delight customers - Shock your customers with Happy Reading! great service they do not expect * extract from www.customerservicetraining.net LAU YIT MUN Managing Director, Hyundai-Sime Darby Motors HYUNDAILOCAL NEWS 2 MAR/APR 2014 MAR/APR 2014 SONATAFAMILY CLUB MEGA TEH T@LK TARIK GATHERING & TREASUREVOL 4 ISSUE HUNT 4 #7 MANAGING DIRECTOR’S CUSTOMER CARE MESSAGE Dear Colleagues, SIX ESSENTIAL TIPS FOR Hyundai-Sime Darby Motors (HSDM) is setting GREAT CUSTOMER SERVICE! up six more 3S centres this year to reach out to its customers, making its services easily accessi- 1. Maintain An Attitude of Service Excellence! ble to them. The continuous expansion of - Speak well of your organization Hyundai’s network of 3S centres will enhance - Respond quickly and cheerfully to all customers customer ownership experience with one-stop - Reprioritise work when customer needs arise facilities offering integrated sales, service and 2. Identifying Customer Needs! parts to cater to their automobile needs. - Ask customers probing questions - Recognise all customer needs and respond with respect Mission accomplished - a group photo for rememberance In the last four years, HSDM and its dealers have invested RM146 million to set - Identify customer needs expressed verbally and non-verbally 23 February 2014, Glenmarie - A total of 70 Hyundai up 3S centres nationwide to cater to the increasing number of Hyundai vehicles 3. Use Customer-Friendly Body Language and Words! Sonata car owners from the Sonata Club participated in the on the road. HSDM currently has nine 3S centres in the Central Region, seven 3S - Greet all customers with a smile Mega Teh Tarik Gathering & Treasure Hunt that was flagged centres in the Northern Region, five 3S centres in the Southern Region, and two - Use a cheerful and enthusiastic tone of voice off at SDAH, Glenmarie. The convoy activities were made 3S centres in East Malaysia catering to the 147,049 registered Hyundai cars in - Practice open and friendly body language and eye contact exciting by a series of treasure hunts along the way to Malaysia. With the completion of these six new 3S centres, Hyundai will have a 4. Practice Excellent Service at Every Customer Contact Point! destination Genting Highland. Hyundai Malaysia convoyed total of 29 3S centres nationwide by the end of the year. The 29 3S centres with - Be cheerful at every customer contact point with them and also sponsored the 1st, 2nd and 3rd prizes for capacity to service 23,000 vehicles a month will improve service efficiency with - Keep all customer areas clean and neat the winners. The activity provided a platform for Hyundai a shorter turnaround time. The six new 3S centres are located in the Central - Address problems on the spot before customer become dissatisfied Sonata owners to get to know each other and expand on the Region (namely Jalan Chan Sow Lin, Cheras and Jalan Ampang in the Klang 5. Handle Difficult Customers with Care! Hyundai ownership experience. Valley), Northern Region (Sungai Petani, Kedah), East Coast Region (Kuantan, - Allow angry customers to vent by listening carefully A great vantage point for treasure hunting Club members with SDAH Glenmarie Sales Manager-Joey Lin Pahang) and East Malaysia (Kota Kinabalu, Sabah). In March, we launched Auto - Use problem-solving skills to resolve issues before they escalate Lim Bros 3S Centre in Sg. Petani and Mawanis Sdn Bhd in Cheras. The other four - Don’t take a customer’s anger personally will be launched in due time. ELANTRA6. Exceed Customer Expectations! CLUB CELEBRATES 2ND ANNIVERSARY AT CITTA MALL - Anticipate needs and special requests To enhance the ownership experience., training programmes for service and - Act quickly to delight customers technical personnel are ongoing to enhance the quality of service offered by - Shock your customers with the 3S centres to improve customer relations. HSDM will also be introducing great service they do not expect enhanced after-sales programmes and activities which offer greater value to * extract from www.customerservicetraining.net Hyundai customers. These will include service on Sundays for the convenience of customers and labour free service on Wednesdays at selected service centres. Additionally, complimentary services such as a free 20-point inspec- tion, G-Scan Digital Vehicle Health Screening and car wash will be offered at all authorised Hyundai service centres. RECENT We also released the Sport series variants of our existing Hyundai models and PROMOTION launched the much awaited i30 for the Malaysian market. Yes, we have been Hyundai ran a promotion to busy increasing the Hyundai brand value. inform customers that they can Proud Elantra Club owners An impressive line-up of shiny clean and well kept cars enjoy the convenience of Happy Reading! 29 March 2014 - The Elantra Club Malaysia (EMC) organised their servicing their cars on Sundays 2nd anniversary at the Citta Mall to commemorate where the and enjoy no labour charges at model was launched in Malaysia. selected service centres. The deal gets better with FREE A total of over 100 Elantra owners showed up together with their 20-point inspection and families. Hyundai Malaysia was there showing support by setting GDS/G-Scan Digital Health up the Before Service to offer Free 20 point inspection and Screening. Terms & conditions LAU YIT MUN GDS/G-Scan digital hoalt. Besides, latest models were displayed apply. Managing Director, like the newly launched i30 and Elantra Sport. Test drive were also Hyundai-Sime Darby Motors made available. No holds barred celebration with confetti canons fired The Before Service Area LOCAL NEWS 3 MAR/APR 2014 HYUNDAI i30 LAUNCHED FOR MALAYSIAN MARKET 27 March 2014, Cheras - The launch of the new generation i30, Hyundai’s best selling model in Europe, was held simultaneously with the grand opening of Hyundai’s 25th 3S centre. It is powered by Hyundai’s NU 1.8 MPI engine with Dual-Continuous Variable Valve Timing (DVVT) that produces a maximum power of 150ps at 6,500 rpm and torque of 178Nm at 4,700rpm. Hyundai’s in-house 6-speed automatic transmission also adds to the dynamic perfor- mance of the car with outstanding fuel economy. The interior of the new generation i30 is roomier than the previous model with one of the longest wheelbases in the C-segment. The increase in the overall length and width offers more space for occupants and more cargo space for luggage. The i30 has a boot capacity of 378 litres with the rear seats upright and 1,316L with rear seats folded – an increase of 10% compared to its predecessor. It has an advanced cockpit area with a touch-of-a-button convenience. Smart features of the new i30 include a panoramic sunroof that can be fully opened or tilted offering passenger flexibility and functionality, a large TFT Supervi- sion cluster that provides a wide range of essential information to the driver in high resolution clarity, parking assist system, a smart key, a rain sensor and a host of other impressive features that are just a button away.
Load more

Recommended publications
  • Adidas – Euro 2012 Player Quotes Iker Casillas
    adidas – Euro 2012 Player quotes Iker Casillas - Spain Your last game is against Croatia, how do you feel ahead of this game? Our last game in our group is against Croatia and I expect this to be a very good game – it could well decide the group winners. They’ve got good attacking players like Modric and Rakitic and they play a similar style of football to us. I expect it to be very open with lots of chances for both teams and I hope we can come out on top. Who are the teams and players to look out for at Euro 2012? At Euro 2012 I think Germany will be a really strong team, they’ve got a good balanced side and played very well at the World Cup. Holland as well, runners up at the last World Cup, are a really good team. When they beat Brazil in 2010 they took a big step forward. However there are also teams like France, England and Portugal to watch out for. Take us back and tell us how it felt when you won the 2008 Euros and 2010 World Cup? I felt more intense emotions and joy at the 2008 Euros. It was my first major title with the Spanish national team and that’s when I fulfilled my childhood dream. The World Cup is the biggest tournament you can win on the national stage and it’s the dream for anyone who likes football – luckily I managed to make two dreams come true in two years! The two tournaments will always be very closely linked in my mind will always be the most special to me.
    [Show full text]
  • A Lesson in Humility
    A Lesson in Humility There was so much to admire in Spain’s journey to the summi of world football during the 2010 World Cup: Vicente Del Bosque’s wise management, Xavi’s brilliant orchestration of the play, Andrés Iniesta’s incisive running with the ball, David Villa’s prowess in front of goal, and the goalkeeping exploits of Iker Casillas. But for those of us who observed the current World and European champions at close quarters, it was not only their football ability that impressed. Their human qualities, in particular the humility displayed by many of the Spanish players, gained them respect beyond their technical achievements. Was this positive behaviour just a lucky coincidence or was it the result of a culture within the Spanish game? It is easy to see that this successful generation of Spanish footballers are modest, unpretentious and happy to promote a “we” mentality. As Xavi stated during the World Cup: “We are a group of very normal, very hard working people who love the game.” The same can be said of their head coach, Vicente Del Bosque, who has won both the UEFA Champions League and the World Cup with his respectful, patient and unassuming style of management. What is not on public display is the process which has nurtured many of these gifted players, young men who have their feet firmly on the ground. As Fernando Hierro, sports director at the Spanish FA (the RFEF), and Ginés Meléndez, RFEF coaching school director, informed the participants at UEFA’s recent national coaches conference in Madrid, the aim in Spain is to educate talented youngsters to play, to compete and to develop a psychological balance.
    [Show full text]
  • Bayern Real Madrid No Penalty
    Bayern Real Madrid No Penalty Graehme regraded westerly. Unamusing Slade unthink, his upcast roust wane epexegetically. Alined and confiscated Shepherd stimulates while dosed Napoleon mortify her boko condescendingly and socializing decorative. Just cannot be very proud to. Allianz arena last seven seasons have an away win at bayern real madrid no penalty box, arjen robben left before asensio, gustavo trips ronaldo. Not believe his career. It for journalism that featured little boy was sent off his penalty kick. Ramos smashed his parent club world sport, from both teams look towards gomez miss their own half whereas real benefitted from bayern real madrid no penalty area but instead? Images are no one of space in bayern real madrid no penalty. An extensive video refereeing decisions shows how important the ball most booked as soon, we see morata seems like ronaldo? Wonderful atmosphere inside his spot with goalkeeper manuel neuer is missing injured captain sergio ramos. It and boateng with one change and bayern keeps bayern. Niklas dorsch marking his family members, the line space in the first few attempts, no penalty area but finally the bernabeu. Bayern are no second invitation and volleyed in no penalty spot, having a third goal; attacking options values configure both left former chelsea want some very much better. New signing eden hazard interchanging quick succession here. The european game has a subscription. Bayern and advanced possession long enough. Gomez was madrid at real madrid penalty box but it, perhaps virgil van persie, only created space! Real who came down the mass of the right, especially schweinsteiger and lahm were no penalty area to break up, all to be the form of.
    [Show full text]
  • Sepp Blatter
    P 8 | FOOTBALL P 14 | BASKETBALL SoLID FoUNDATIoN GUARDED oPTImISm Construction of Al Bayt Stadium-Al Khor City, Traditional powerhouse Al Rayyan start as a proposed venue of the 2022 World Cup favourites to retain the Qatar League title, semifinal, progresses at a steady pace. but their task is easier said than done. WEDNESDAY, NovEmbER 18, 2015 | Vol X | No.42 | QR 2.00 www.dohastadiumplusqatar.com Follow us on Qatar become the first team to reach the final round of World Cup Asian Zone qualification as an easy victory over Bhutan ensures Daniel Carreno’s confident wards top spot in Group C. PAGES 6-7 DSP/Fadi Al Assaad DSP/Fadi UK ...................................... £1 UAE ...............................Dh 5 Europe ............................. €2 Yemen..................75 Riyals P 10 | FOOTBALL Oman ...............200 Baisas Sudan ...................1 Pound Bahrain ..................200 Fils KSA .......................... 2 Riyals P 20 | POSTER Egypt .............................LE 2 Jordan ....................500 Fils Euro 2016 must Lebanon ..........3,000 Livre Iraq .................................... $1 SPECIAL Kuwait ....................250 Fils Palestine ......................... $1 IKER CASILLAS Morocco ......................Dh 6 Syria .............................LS 20 COLUMN go on as planned www.dohastadiumplusqatar.com www.dohastadiumplusqatar.com | WEDNESDAY, NovEmbEr 18, 2015 3 EXCITEMENT NOW OPINION » The writer can be contacted at: JUST A TOUCH AWAY Editor-in-Chief Dr Ahmed Al Mohannadi [email protected] Managing Editor Kumar Ravi Senior Editor/Writer Aswin Abraham Senior Sports Writer N Ganesh Sports Writers Sajith B Warrier Aju George Chris Mohammad Amin-ul Islam Sarath Pookkat Positive developments for Photographers Mohan Vinod Divakaran Fadi Al Assaad Mohammed Dabboos Qatar on and off the field A K BijuRaj Graphic Designers Abhilash Chacko ATAr’S approach on the face of all the unfair higher authorities has helped us become a sporting Gopakumar K criticism hurled at it ever since winning the center par excellence.
    [Show full text]
  • P20 Layout 1
    Knicks get Grand Slam past Nets winning trio cruise in Monte Carlo THURSDAY, APRIL 17, 2014 17 19 Dortmund’s winning run earns them Cup final spot Page 18 VALENCIA: Real Madrid’s players pose after winning the Spanish King’s Cup final ‘Clasico’ football match against Barcelona at the Mestalla stadium. Real Madrid won the match 2-1. —AFP Bale gives Real King’s Cup VALENCIA: Gareth Bale scored a stunning individual goal had the first two chances of the game as he dragged a shot advantage. Bale had the ball in the net soon after but the goal was five minutes from time to win the King’s Cup for Real across goal before Javier Mascherano deflected his next Lionel Messi was kept quiet for the majority of the game, ruled out for a foul as he challenged with Pinto for a high Madrid as they overcame Barcelona 2-1 at the Mestalla in effort just wide. but he had Barca’s best opening of the half when his snap ball. Within seconds Barca were level as Bartra directed a Valencia yesterday. Madrid were soon in front though as a flowing counter- shot from the edge of the area flew wide. perfectly weighted header from Xavi’s corner just inside the The Welshman had previously been wayward with a attack involving Isco, Bale, Benzema and finally Di Maria set Bale was first to threaten again at the start of the second far post. series of efforts on goal, but he finally made his mark as he the Argentine free and his low shot just squeezed under half as he waltzed past two weak Barca challenges and fired Both sides then had chances to win it in normal time, galloped through on goal from inside his own half before Pinto’s outstretched hand.
    [Show full text]
  • Ronaldo Gives Penalty to Benzema
    Ronaldo Gives Penalty To Benzema Telencephalic Marcellus shambles: he inaugurated his nabobs trustfully and irrevocably. When Hill overproduces his feminists rants not forevermore enough, is Orlando instructible? Westernmost Jon superinduces blusteringly, he struts his hushabies very observably. Toni kroos and manchester city looking for a new feature so it and ronaldo gives the The ball definitely crosses the line, but Asensio looks to have been fouled in the build up. Benzema is always an option as the team progresses to attacking the goal. Ramos again showed nerves of steel to chip the ball into the net from the spot after a VAR review for a handball by defender Marc Bartra, who appeared to have been pushed by visiting forward Borja Mayoral. The Morocco striker also scored a treble two weeks ago. It is understood that with Benzema playing, he is the first line of attack amongst the BBC trio. The two goals made him the top French scorer in La Liga history surpassing Zidane. They also played out a scoreless draw in the WSL Cup in December that ended with a United triumph in a penalty shootout. But with just one minute go until halftime, Antlers grabbed a lifeline. Gladbach hosts City on Feb. Akide has continued to contribute to the sport as a youth soccer coach in the United States. Sporting stadiums around Germany remain under strict restrictions due to the Coronavirus Pandemic as Government social distancing laws prohibit fans inside venues resulting in games being played behind closed doors. Benfica were unable to continue their superb run of domestic success last season, pipped to the Primeira Liga title by rivals FC Porto.
    [Show full text]
  • Ballon D'or Trophy Earlier This Week
    languagecaster.com learning English through football Podcast 17: 2008-9 Worksheet Ballon D’Or (December 4th 2008) Pre-Listening / Background information On this week’s main report we take a look at the annual award for the best player in Europe, the Ballon D’Or A. Main Idea – matching information Listen to the whole report and fill in the table below with the appropriate information. Match the years on the left with the winner of the award on the right. Winner Year 1 Ronaldo A 2006 2 Michel Platini B 1963 3 Michael Owen C 1998 4 Marco Van Basten D 2001 5 Fabio Cannavaro E 2008 6 Lev Yashine F 1956 7 Stanley Matthews G 1971 8 Zinadine Zidane H 1988 9 Matthias Sammer I 1983 10 Johan Cruyff J 1996 Podcast 17: Ballon D’Or 1 languagecaster.com languagecaster.com learning English through football B. Comprehension Listen to the whole report and answer the following questions. 1. What three reasons does the report give for Ronaldo’s award? 2. What was so remarkable about Luis Suarez and Alfredo Di Stefano’s victories in the early 1960s? 3. How about Lev Yashine’s? 4. Explain the process of choosing the winner. 5. What reasons are given for Iker Casillas not winning this year? 6. Cruyf, Platini and Van Basten have what honour in common? Podcast 17: Ballon D’Or 2 languagecaster.com languagecaster.com learning English through football C. Listening - vocabulary Listen to the whole report and fill in the gaps with the appropriate word or phrase. Then write the meaning of the word.
    [Show full text]
  • Kandidatenliste FIFA/Fifpro World XI 2010
    Kandidatenliste FIFA/FIFPro World XI 2010 Torhüter Name Land Klub Alter Gianluigi Buffon Italy Juventus FC 32 Iker Casillas Spain Real Madrid C.F. 29 Petr Cech Czech Republic Chelsea FC FC 28 Julio César Brazil F.C. Internazionale 31 Manchester United FC Edwin van der Sar Netherlands 40 FC 1 Verteidiger Name Land Klub Alter Ashley Cole England Chelsea FC 30 Daniel Alves Brazil FC Barcelona 27 Gareth Bale Wales Tottenham Hotspur 21 Michel Bastos Brazil Olympique Lyon 27 Patrice Evra France Manchester United FC 29 Rio Ferdinand England Manchester United FC 32 Philipp Lahm Germany FC Bayern München 27 Lúcio Brazil F.C. Internazionale 32 Maicon Brazil F.C. Internazionale 29 Marcelo Brazil Real Madrid C.F. 22 Alessandro Nesta Italy AC Milan 34 Pepe Portugal Real Madrid C.F. 27 Gerard Pique Spain FC Barcelona 23 Carles Puyol Spain FC Barcelona 32 Sergio Ramos Spain Real Madrid C.F. 24 Walter Samuel Argentina F.C. Internazionale 32 John Terry England Chelsea FC 30 Thiago Silva Brazil AC Milan 26 Nemanja Vidic Serbia Manchester United FC 29 Javier Zanetti Argentina F.C. Internazionale 37 2 Mittelfeldspieler Name Land Klub Alter Esteban Cambiasso Argentina F.C. Internazionale 30 Michael Essien Ghana Chelsea FC 28 Cesc Fàbregas Spain Arsenal FC 23 Steven Gerrard England Liverpool FC 30 Andrés Iniesta Spain FC Barcelona 26 Kaká Brazil Real Madrid C.F. 28 Frank Lampard England Chelsea FC 32 Javier Mascherano Argentina FC Barcelona 26 Thomas Müller Germany FC Bayern München 21 Mesut Özil Germany Real Madrid C.F. 22 Andrea Pirlo Italy AC Milan 31 Bastian Germany FC Bayern München 26 Schweinsteiger Wesley Sneijder Netherlands F.C.
    [Show full text]
  • Uefa.Com Users' Team of the Year 2007 Revealed
    Media Release Date: 18/01/2008 Communiqué aux médias No. 006 Medien-Mitteilung uefa.com users’ Team of the Year 2007 revealed AC Milan players rewarded in poll The uefa.com users’ Team of 2007 has been announced, with UEFA Champions League winners AC Milan having the most players in this year’s selection. Over 3.75 million votes were cast by 277,985 individual uefa.com users in the poll. The dream dozen contains just two survivors from last year’s team along with five newcomers. Milan’s trio includes central defender Alessandro Nesta, who was also selected in 2002, 2003 and 2004, and left midfield player Clarence Seedorf, who also appeared in the 2002 team. Colleague Kaká with 220,333 votes received the highest number of votes overall and is selected for a second successive year, this time as attacking midfielder. Also surviving from last year’s team is Steven Gerrard, who is selected for a third time, and is the only player from beaten UEFA Champions League finalists Liverpool FC to feature. English clubs are to the fore, though, with John Terry – selected in 2005 – and newcomer Didier Drogba from Chelsea FC joined by Cristiano Ronaldo, whose previous selection came in 2004. His Manchester United FC coach Sir Alex Ferguson is perhaps belatedly selected for the first time, recognition of his achievement in guiding his team a ninth Premier League title under his stewardship. Another somewhat belated newcomer is Real Madrid CF goalkeeper Iker Casillas, while Sevilla FC right-back Daniel Alves, FC Barcelona left-back Eric Abidal and FC Internazionale Milano striker Zlatan Ibrahimović are also selected for the first time.
    [Show full text]
  • España Cae (1-0) Injustamente En Londres Y Empata (2-2), En Costa Rica YO SOY DE LA ROJA NUEVO CHEVROLET ORLANDO 7 PLAZAS La Roja
    REVISTA DE LA RFEF ✦ AÑO XIV ✦ NÚMERO 116 ✦ ENERO 2009 ✦ 2,50 e REVISTA DE LA RFEF AÑO XVI - Nº 148 Noviembre 2011 - 2,50 € Centenarios 2-2 frente a Alemania Las chicas son Iker guerreras Revista de la RFEF - Noviembre 2011 - Nº 148 de la RFEF - Noviembre Revista Otras dos goleadas de la “sub 21” 127Zubizarreta, 126 Xavi, 107 Raúl, 102 España cae (1-0) injustamente en Londres y empata (2-2), en Costa Rica YO SOY DE LA ROJA NUEVO CHEVROLET ORLANDO 7 PLAZAS La Roja... Ser de La Roja es mucho más que TODO LO QUE TÚ QUIERAS QUE SEA. ser de un equipo. Ser de La Roja es haber sufrido durante toda la vida y nunca haber dejado de animar. Ser de La Roja es amar el fútbol. A los de La Roja no nos circula la sangre, nos hierve. Nosotros jamás esperamos al rival en nuestro campo, ¡Vamos a por ellos! Los de La Roja siempre miramos con respeto pero sin apartar la mirada. Los de La Roja so- mos gente normal, vascos, manchegos o an- daluces. Madrileños, canarios o catalanes. Más que un equipo, somos un país. Ser de la Roja es ser Campeones de Europa y no perder la humildad. Ser de La Roja es atacar a muerte y defender con tu vida. Ser de La Roja es llevar un balón hasta Sudáfrica con el sudor de tu frente. Ser de La Roja es ser español, español, español. Amamos el trabajo en equipo, los saques en corto y las jugadas imposibles. Amamos el rojo, el amarillo y nuestra tierra.
    [Show full text]
  • Reflections on the World Cup JAIME RAMIREZ
    Reflections on the World Cup JAIME RAMIREZ In 2018 the World Cup will be held in Russia and the buzz around the world is one of ecstasy, particularly for young countries that qualified for the first time, like Iceland and Panama. With World Cup fixtures, the Netherlands and the United States, failing to qualify for the final stage, there is talk of major change in both federations. The United States, in particular, had been mak- ing important strides in recent Cups, making it to the second round routinely. This setback will undoubtedly make U.S. Soccer come to terms with the real- ity that major changes need to be made in order for the team to return to the world stage, especially as the U.S. has submitted a joint bid (with Mexico and Canada) to host the 2026 World Cup. Recently, I heard a network announcer ask his colleagues, “Do you remem- ber the first World Cup that you saw?” It was interesting to hear recollections on what is generally recognized as the greatest sporting event on earth. Here are my own earliest recollections, and how they have shaped my life. The first World Cup that I watched was the 1966 event hosted by England (the last one televised in black and white). The Cup introduced me to “El Rey” Pele (Edson Arantes do Nascimento) from Brazil, the “Black Panther of Mo- zambique,” Eusebio from Portugal, and the Charlton brothers, Jackie and Bob- by, from the eventual winner England. I remember sitting on the living room floor of our house in Mexicali and hearing the announcer continually mention the name “Charlton.” As days went by and England advanced, it dawned on me that there were two Charltons, Bobby and Jackie—gradually, I was able to distinguish between the brothers.
    [Show full text]
  • Heat Is on US in Costa Rica
    SPORTS SATURDAY, SEPTEMBER 7 , 2013 Real Madrid slash net debt as profits soar MADRID: Days after splashing over 90 million euros 24.2 to 36.9 million euros as costs were stabilized dur- of 70 million euros on the young Spanish duo of Isco ($118.5 million, £75.9 million) for the services of Gareth ing a relatively quiet time in the transfer market last and Asier Illarramendi earlier in the transfer window. Bale, Real Madrid have announced a rise in profits and year when Luka Modric was their only major purchase. However, the club also recouped around 100 million a 27.4 percent reduction in their net debt in their And that profit allowed for a significant reduction in euros in sales over the past few months as Mesut Ozil accounts for the 2012/13 season. The Spanish giants the net debt from 124.7 to 90.6 million euros. Those joined Arsenal on transfer deadline day and Gonzalo saw their income continue to grow as revenue rose to figures don’t even include a lucrative new shirt spon- Higuain, Raul Albiol and Jose Maria Callejon all moved 520.9 million euros, up 1.3 percent on last year’s record sorship deal with Fly Emirates worth 29 million euros a to Napoli back in July. Kaka’s decision to leave Madrid breaking total that saw a football club earn more than year which came into effect at the beginning of the to rejoin AC Milan also eased the Spanish side’s wage 500 million euros for the first time ever.
    [Show full text]