Video Service Protection: Simplified, Scalable and Robust Cross-Platform Security

BRKSPV-2400 Cisco Live Berlin Edmond Shapiro Video Solutions Architect Service Provider Video - Cisco Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Simplifying Operations

3. Scaling Operations

4. Strengthening Protections

5. Conclusion Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Simplifying Operations

3. Scaling Operations

4. Strengthening Protections

5. Conclusion Background – Rapidly Evolving SP Network

Enable New Business Models Protect • Secure content and revenue across all screens, networks and business models • Provide comprehensive and adaptive security to dynamic threat landscape

Launch New Experiences Monetize • Rapidly deliver compelling new experiences that increase revenue • Compete with OTT threat and increase relevance versus cord cutting

Fast and Flexible Automate • Move from months to days and minutes for supporting new services and workflows • Simplify infrastructure and service management

Reduce Total Cost of Ownership Optimize • Improve infrastructure utilization • Lower operational costs and increase efficiency

8 Background – Rapidly Evolving SP Network

Fragmented, Fragile

Video Cloud DVR VOD Broadband Services Routing Services

Slow, Outdated

Manual, Complex

Static, Siloed Compute Storage Network

9 Background - Cisco Open Network Architecture Service Providers and Content Providers

Unified Comprehensive

Video Cloud DVR VOD Broadband Services Routing Services Cloud Native Software Based

Capture xCode Encrypt Ad Insert Splice Route Package Playout Automate Virtual Network Functions Orchestration Virtual Network Functions Orchestrated

Programmable Compute Storage Network Elastic & Scalable

10 From Managed Network Distribution of Television…

Creation Distribution Consumption

Take 7

Content Service Video Creators Provider Consumer

11 …To an Open Content Ecosystem

3rd Party Sources Service Provider / Headend www…

Video Consumer

Take 7 Regional www… Headend Content Creators www… Creation Distribution Consumption Corporate Employees Video content Content Delivery Set top Satellite Telecommunications Cable www… IP Key: data centers & endpoints data centers Network (CDN) box (STB)

13 SP Operations Today is Complex and Costly

STB(s)

IP Networks

Connected Linear VOD NG IP TV Device(s) Control Control Control Plane Plane Plane

Customer Mobile Back Device(s) Office Conditional Conditional DRM DRM Access Access System A System B System A System B

Linear VOD NG IP TV Data Data Data Plane Plane Plane

14 Ever Growing Number of Platforms and Devices …

Roku Apple TV Fairplay Fairplay iPad iPhone PlayReady Fairplay

Amazon Fire TV Android Android Widevine Widevine Tablet phone PlayReady Widevine

Xbox One PlayStation 4 Windows Windows PlayReady PlayReady Tablet phone PlayReady PlayReady

PlayReady TiVo Samsung Smart TV (IE) PC ?? Widevine PlayReady PlayReady (Chrome)

?? ?? ?? ??

15 With Complex Native Security Architectures

DTCP/ VidiPath Not supported Not supported Not supported Multicast Not supported Not supported Not supported Home Network Not supported Not supported Require PR 3.0 capable device

DVR Not supported Not supported Require PR 3.0 capable device Not supported Write your own app with WV Write your own app with PR Sync & Go hardening. No rights revocation hardening. No rights revocation

Not supported. Root & Leaf Not supported. Root & Leaf Use Root & Leaf licenses Linear EBR concept is not portable concept is not portable

Linear Key Rotation or Entitlement Key Rotation or Entitlement Key Rotation or Entitlement revocation revocation revocation VOD Device Identification Device Identification Device Registration Device Registration Device Registration Entitlement control Entitlement control Entitlement control App & Platform Integrity App & Platform Integrity App & Platform Integrity Concurrency Concurrency Concurrency CDN access tokens CDN access tokens CDN access tokens Expiration enforcement PlayReady Widevine FairPlay

16 With Support for Multi-Platform Video Services

rd Service Provider Backend 3 Party OTT Services , YouTube

Gateway / DVR 3rd party DRM devices: CA DRM * PlayReady – xBox 360, STV * FPS – Old AppleTV * Widevine – Chromecast Multi-DRM Gateway

• Fusion • Evolution • PC, Mac • MHA Computers • iOS, New AppleTV Mobiles • RDK IPC • Android (AndroidTV, FireTV) • 3rd party • Windows Mobiles, METRO... • DTV DRM DLNA TV • Xbox ONE • Sagem • PS3/4 • Zodiac • Roku • HDMI dongles

17 Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Simplifying Operations

• Multi-DRM Framework, Common Control Plane Policy Enforcement

3. Scaling Operations

4. Strengthening Protections

5. Conclusion Simplifying Content & Service Protection Capture/Store Distribute Consume

Data Center 3 Set Top Box 6 DRM/OTT SPP/IP 1 CA/Broadcast 4 DRM/Home IT Security network 2 Multi DRM DRM/OTT Devices

5 Multi-DRM/OTT Data Center Security

VideoGuard Everywhere – Content & Service Protection

19 Simplify Security Operations – Hybrid Environments

Authorization / Activation tokens

Content Security Customer Device (s)

Conditional Access Application SM Back SM Front End End Customer Entitlements Control Back CA Back CA Front Plane Content Security Client Office End End CA CA License Security SDK Player Broadcast Delivery Agent Device CA Activation Device Schedule Activation Secure Micro Multi-DRM Device License Control Control OS / Middleware

AC/Events ECM / Keys provisioning Secure Micro Data Plane Support for MUX ABR-E One-Way Environment

20 Simplify Security Operations – Two-Way Environments

Authorization / Activation tokens

Content Security Customer Device (s)

Conditional Access Application

Customer Entitlements Control Back CA Back CA Front Plane Content Security Client Office End End CA CA License Security SDK Player Broadcast Delivery Agent Device CA Activation Device Schedule Activation Multi-DRM Device License Control Control OS / Middleware

AC/Events ECM / Keys provisioning CA Support for Data Plane Two-Way MUX ABR-E Broadcast Environment

21 Simplify Security Operations – IP Only Environments

Authorization / Activation tokens

Content Security Customer Device (s)

Application

Customer Entitlements Control Back Plane Content Security Client Office License Security SDK Player Agent Device CA Activation Device Schedule Activation Multi-DRM Device License Control Control OS / Middleware

AC/Events ECM / Keys provisioning Multi-DRM Data Plane Support for MUX ABR-E IP Only Environments

22 Simplify Integration of Native DRMs

Multi-DRM Product Unified Multi-DRM Framework Integration Integration

VGE DRM … PlayReady Widevine PlayReady Fairplay Widevine

VGE Multi-DRM Framework

PlayReady Widevine Headend Services Headend Services Headend Services

23 A Video Service Protection Platform is more than DRM Content Protection Application Integrity Sync & Go Home Network Event-Based Location and Proximity DTCP-IP support VGE Multi-DRM Concurrency Framework Device Management Registration Device Integrity License Traditional Keys DRM

24 User Context Control Policies Preference

Concurrency Proximity • Control Plane sets and Security System enforces User policies

• Every Service Provider application results in new Place Device Activity Time Content Enforcement requirements Account

Network Status

Content

25 Linear Schedule Event Control Policies

Subscription Only Free Preview Banner Only PPV Purchase Only Subscription & PPV

Recording Recording No Skip No Out of Home Recording

26 Common Policy Enforcement (VGE Features) • Linear Subscription • Tiered Bundles • À La Carte • Pay Per View Store/Forward, HEP • Free Preview Linear Channels and Live Events • EPG Coloring Variety of Concurrency Limits • Overt and Covert fingerprinting • Pre-Encrypted VODPolicy, Location and CDN Access Control • Transaction VOD Device/App Authentication Download, Sync & Go • Subscription VOD and Proximity Control • Session VOD • Request Queuing • Free VOD Home Network Sharing • Local Catalog DTCP-IP Import/Export • Background Download • Progressive Download Event-Based Entitlements CA Termination and Transcoding Support • Secure Completion Report • Electronic Sell Through • Different rules per operation Device Registration and Management • Rental window for viewing, for • Template basedEmergency license Alerts on Live Channels download creation in Gateways Rights Revocation Rich Set of Business Rules • Device type(for subscription and and downloaded assets) Network type restrictions • Blackouts, locations and proximity • Rentals, download counters • Copy protection/Output controls 27 Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Simplifying Operations

3. Scaling Operations

• Optimization of MPEG Broadcast, Adaptive Bit Rate Encryption & Key Handling

4. Strengthening Protections

5. Conclusion MPEG Broadcast Conditional Access Systems

Linear TV

Video Audio ECM-1 ECM-2

Switched Digital TV Video CAS CAS Scrambler Audio Multiplex (1) (2) ECM-1 MPEG ECM-2

On-Demand TV

Video Audio ECM-2

DOCSIS • CAS elements are typically Data resident (e.g. Secure Micro) • DCAS are downloaded and thus not resident

29 MPEG Broadcast Key Rotation for Content Encryption

MPEG Broadcast Key Rotation Signaling seconds

PMT Delay

Video A A A Audio ECM-1 B B ECM ECM-2 Cipher A A A B B B B B Playout

• Delay Start is signaled by SimulCrypt Protocol • PMT signals MPEG Components that are scrambled as well as scrambling cipher

30 Network and Key Management (Distributed Headend)

Headend

Headend

Headend Front

Front DCAS System

End End

Headend Back-End Back-End

- -

Back-End Back-End

Front

Front End

End Back-End Back-End Headend

- - Headend Front-End Front-End

Headend

Headend Headend Headend

31 Adaptive Bit Rate – Multi-Format Distribution

Program Insertion Program • Complex Management

Low • High

Med Distribution

Storage Costs High

Program Insertion Program

3G

Low Med

32 Adaptive Bit Rate – Optimized Distribution

Program Insertion Program • Consistent Management

3G • Reduced

Storage Costs

Low

Med High

33 Minimize Number of Stream Formats

Fairplay iPad HLS Android Widevine 30 HD channels phone 70 SD channels PlayReady 3000 VOD assets HSS (IE) PC Widevine (Chrome)

DASH PlayStation 4 PlayReady

34 Minimize Number of Stream Formats

VGE iPad Save cost by reducing: • Number of encoders/ Android VGE transcoders 30 HD channels phone • Storage in origin and 70 SD channels HLS 3000 VOD assets edge cache servers VGE PC • Bandwidth between origin and edge cache PlayStation 4 servers VGE $10M savings

35 VGE DRM Client Structure and Capabilities

ABR IP Local Storage Content Acquisition Service Protection Module Module

Multicast IP Cisco Player/ Live Channels Device authentication Codec VOD HN device management Download 3rd party device management Broadcast PDL Device Integrity (JB, Rooting etc) Cache Background Download SD/HD/4K separation Mobile Device Local Catalog Dynamic device robustness levels CDN Failover License/Business Rules Native Player WiFi/3G switching Event Based Access Home Stream and Manifest Emergency alerts Network Transformation Content Encryption/Re-encryption Embedded Playlists AirPlay and similar Concurrency Device s/w or Location based policy h/w Player DLNA CDN access restrictions (tokens) Proximity Diagnostic and UI support rd Key fingerprinting 3 Party Forensic watermark ingestion player Local Storage CA termination DVR protection Trans-coding support DTCP import/export DLNA/Home rd rd 3 Party 3 Party DRM hardening Network Content format transformation CE device vendor self integration kit TEE support

36 Simplify Integration of Multiple Device Clients For each device the system must perform the following: • Identify • Application Integrity • Secure Time • Monitor • Authenticate • Device Integrity (i.e. JB) • Secure Decoding • Revoke • Activate/Register • Secure Storage • Output Protection • Renew

PC/Mac Browser PC/Mac App Win8 Mobile/ Android Client iOS devices STB devices Roku Connected TV Browser Metro App WebKit HTML/Flash Java Objective C WebKit BrightScript Browser .NET HTML/JS HTML App Application Application HTML App Application App Security Application JS SDK Plugin/CDM Middleware NDK Security Security Security Security SDK SDK SDK SDK SDK SDK SDK TEE

VGE-Agent VGE-Agent VGE-Agent VGE-Agent VGE-Agent VGE-Agent VGE-Agent VGE Agent

Player Player Player Player Player Player Player Player

OS and X.509 X.509 OS and H/W OS and H/W OS and H/W OS and H/W OS and H/W KLAD H/W Certificate Certificate

37 ABR Key Rotation – Events + SCTE 35 ABR-E Configuration: Notes: HLS Live Channels Event Aligned Keys DASH with SCTE switching Similar to time based schedule, HSS but the key switch is triggered by SCTE info inside the stream EVN: KN EVN+1: KN+1 EVN+2: KN+2 instead of a chronologic timer.

SCTE change SCTE change

E

-

channels

-

ABR Sub

Channel ID Key Event N Channel ID: N Event N+1 Event N SIP KeyStore

38 ABR Key Rotation + Schedule Changes ABR-E Configuration: Notes: HLS Live Channels Event Aligned Keys with SCTE DASH switching There are two ways to signal HSS With/without SCTE showing ID schedule changes: 1. SCTE EVN: KN EVN+1: KN+1 EVN+2: KN+2 Signals when current event is finished SCTE change SCTE change If Showing ID is present in SIP info, SCTE may

also indicate which event E

- is next/skipped.

2. Long Poll to SIP channels

- May provide

new/changed schedule ABR Sub including start/end time or skipped/added events. May work in conjunction Channel ID Key Event N Channel ID: N with SCTE or separately. Event N+1 Event N

SIP Long Poll on KeyStore schedule change 39 ABR Key Rotation – Emergency ABR-E Configuration: Notes: HLS Live Channels Event Aligned Keys with SCTE DASH switching Service provider can invoke HSS With/without SCTE showing ID emergency interface and force ABRE into special KeyID and EVN: KN EVN+1: KN+1 EVN+2: KN+2 corresponding key that must be preauthorized for all the clients.

SCTE change SCTE change

E

-

channels

-

ABR Sub

Channel ID Key Emergency Event N Channel ID: N Key Event N+1 Event N SP Emergency trigger SIP Long Poll on KeyStore schedule change 40 ABR Key Rotation – Content Quality Aware Encryption ABR-E Configuration: Notes: HLS Live Channels EAK with SCTE switching DASH Quality aware encryption Sub-channels are logically grouped into SD, HD, 4K groups and each such group is encrypted EVN: KN EVN+1: KN+1 EVN+2: KN+2 using different key (provided by the KeyStore). SCTE change SCTE change Available on live channels and

4K VOD assets.

E - HD All previously explained features are available in conjunction with quality aware encryption method. SD ABR Emergency alert forces all keys to KeySD ; KeyHD ; be the same. Channel ID N N Emergency Event N Channel ID: Key4KN Key Event N+1 Event N SP Emergency alert trigger SIP Long Poll on KeyStore schedule change 41 ABR Key Rotation – Watermark Support ABR-E Configuration: Notes: HLS Live Channels EAK with SCTE switching DASH Quality aware encryption Small portion of the stream is WM/FP encryption duplicated and encrypted with different extra keys. EVN: KN EVN+1: KN+1 EVN+2: KN+2 Can be used for Key SCTE change SCTE change Fingerprinting in which case the duplicated packets are identical or

4K for Forensic watermarking, in E

- which case the packet copy is HD modified by the watermarking technology.

SD ABR

WM/FP pair KeySD ; KeyHD ; Key4K ; Channel ID N N N Event N Channel ID: WM/FP sequence keys Event N+1 Event N

SIP Long Poll on KeyStore schedule change 42 Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Simplifying Operations

3. Scaling Operations

4. Strengthening Protections

• Security & Trust Relations for Secure Micro, STB, Connected & Mobile Devices

5. Conclusion Experience Matters in Trust Relationships

460 Software/Hardware Security Engineers Unhacked dedicated to VideoGuard security 500M VG since 2003 products Secure Micros 400M NSK SOCs Proactive “moving from Broadcom, target” security ST, Intel, Entropic, Next gen released Mstar and others OpSec before prev. gen Gather intelligence hack 40 Researchers 24 Languages Security 6 Continents Researchers Reverse engineers Pentesting experts World-class cryptographers

44 Trust Relationships Inferred Transient Permanent Robust

Secure Micro Technology Provenance Use: Protect One-Way Broadcast Content Responsibility: Single Mission, Single Owner Renewability: Upgradable as needed Delegated Indirect Robustness: Stand-alone, Decentralized Direct

Given

Owned

45 VideoGuard – Secure Micro Technology

State Technically of the Art Superior Compartmental

• Physical, Logical and • Custom secure micro • Monitor, identify, validate and Algorithm-based layered hardware-based security system neutralize attack vectors before security (peeling the onion) any specific service provider is • Algorithm-based system protects affected • Secure Micro content Authentication and Pairing and saves bandwidth • Service Provider-specific secure micros prevents domino-effects • Control Word encryption • Card changeovers deliver new and deter piracy features • Electronic Counter-measures • Electronic counter-measures • STB hardening keeps them in the • Secure software download keeps hackers guessing field longer • Blacklists & Spots • Features adapt to service provider requirements • Return path security

• Unique Security Warranties

46 Trust Relationships Inferred Transient Permanent Robust

Provenance Set-Top Boxes Use: Cost-Effective Video Service Delivery Responsibility: Service Provider Owned Delegated Indirect and Managed Device Direct Renewability: Software Updates Robustness: Dedicated Software & Hardware Given System On Chip (SOC)

Owned

47 Standard Encryption Key Handling

SCTE 201 KLAD Root Key Derivation • Profile 0 mandatory • Profiles 1A, 2A, 2B optional

ETSI KLAD Descrambling: • CSA2, AES mandatory worldwide • SCTE-52 conditional mandatory for US cable

Multiple KLAD Blocks Supported Proprietary KLAD block for Encrypted CW

48 Root of Trust Relationships

49 Root of Trust Scalability

100s of Dozens of TAs Device Qualifiers

Billions of Keys

Millions of 1000s of Active Device Devices Providers

50 Managed Device Protections

Features Implementation • Secure chipset • SOC and STB • Prevent Unauthorized • Hardware design & access to Flash implementation • Prevent Unauthorized • Software design & access to RAM implementation • Protect sensitive data & • Production process content • Repair & maintenance • Maintain chain of trust • Certification • Prevent SW breaches • Security approvals

51

51 Trust Relationships Inferred Transient Permanent Robust

Provenance Connected Devices Use: Primary Screen TV Responsibility: Viewer Owned Device Delegated Indirect (Unmanaged by a Service Provider) Direct Renewability: 3rd Party Managed Updates – App Stores Given Robustness: General Purpose Hardware with Specialized Graphics Owned

52 Trust Relationships Inferred Transient Permanent Robust

Provenance Mobile Devices Use: Secondary Viewing, Short-Form Responsibility: Viewer Owned Device Delegated Indirect (Unmanaged by a Service Provider) Direct Renewability: 3rd Party Managed Updates – App Stores Given Robustness: General Purpose Hardware with Specialized Graphics Owned

53 VGE – UHD Device Security VGE-Hybrid VGE-Connected VGE-OTT VGE-Connected VGE-OTT NSK STB NSK STB NSK STB Generic TEE Generic TEE AES or 128 Bit Encryption Key CSA3 P P P P P NSK2 or Secure Media Pipeline TEE P P P ? ? HW Client Integrity Secure Boot P P P P P HW Client Authentication Key Ladder P P P ? ? Secure Output Protection HDCP 2.2 P P P ? ? Stream Piracy Protection Watermarks P P R P R Breach Response Op Sec P P P P P Event based key generator Scheduler P P P P P Content based key generator Scheduler P P P P P Security Revocation Conditional P P P P P Security Review Audit P P P X X

54 Trust Relationships Inferred Transient Permanent Robust

Provenance

Desktops/Laptops Delegated Indirect Direct Use: General Purpose Compute Responsibility: Viewer Owned Device Given Renewability: Unmanaged Software Updates Robustness: General Purpose Hardware Owned and Graphics

55 VGE DRM – Moving Target (Whitebox Cryptography)

K1 K2 K3 K4 K5 K6 K7 K8 Kn+1 Kn+2 Kn+3 Kn+4 Kn+5 Kn+6 Kn+7 Kn+8

K9 K10 K11 K12 K13 K14 K15 K16 Km+1 Km+2 Km+3 Km+4 Km+5 Km+6 Km+7 Km+8

K17 K18 K19 K20 K21 K22 K23 K24

K25 K26 K27 K28 K29 K30 K31 K32 • Proactive and Dynamic moving targets K33 K34 K35 K36 K37 K38 K39 K40 • Utilized for untrusted

K41 K42 K43 K44 K45 K46 K47 K48 Execution Environments

K K K K K K K K • Requires Randomized 49 50 51 52 53 54 55 56 Implementations of a

K57 K58 K59 K60 K61 K62 K63 K64 Common Feature Set

56 Agenda

Cross-Platform Video Content & Service Protection

1. Background

2. Scaling Operations

3. Simplifying Operations

4. Strengthening Protection

5. Conclusion Cisco – Holistic Approach to Content Security Data Center Video Service Anti-Piracy Security Protection Services

Protect headend Deliver premium content and Ensure that others don’t infrastructure, video content, services securely over any profit off of your content and customer data network to any screen illegally

End-to-end Content Security

58 VideoGuard Everywhere – Maximize content and service protection with an optimized, scalable and robust security solution

Used today in 1 of 3 pay TV 460 software/hardware homes worldwide security engineers

>4.5M active mobile devices 300M active client devices in a single OTT deployment

Protecting over $100 billion in 8 years of proven global customer revenue DCAS deployments

Longest unhacked record, Studio-approved security over 10 years

59 VideoGuard Everywhere Video Security Solutions for Service Providers and Media 1 2 3 VGE VGE VGE Hybrid Connected OTT

Security Services

Security for Security for two- Security for ‘Over hybrid way the Top’ delivery Satellite/IP Cable/Telco to any screen networks networks

Single cloud, any access network, any device, cost effective, always secure

60 VideoGuard Everywhere – Platform / Device Support

Available Now Roadmap Function/Feature Q1CY16 -- Q3 – Q1CY17 – Q3 – Q1CY18 . 1 PC / Mac – Any browser (unplugged) 2 IOS – Includes iPhone4, iPad 2 and up 3 Android – Includes Kindle, FireTV, GoogleTV 4 Windows – Integrated Backend Ops 5 SP Managed STBs – ST, Broadcom, Intel 6 Games Consoles – PS3, Xbox One, Xbox 360 7 Streaming STBs – Apple TV 8 HDMI Dongles – ChromeCast, AmLogic 9 4K Smart TVs – Samsung, LGE Sony 10 4K Intel PC with SGX TEE 11 4K SP Managed STBs – Many new models

64 VideoGuard Everywhere – Network Applications

Available Now Roadmap Function/Feature Q1CY16 -- Q3 – Q1CY17 – Q3 – Q1CY18 . 1 Control – Cisco Infinite Solutions Integration 2 Control – Unified Token Interface 3 Cloud – Rapid Deployment, CI/CD 4 Cloud – Hybrid Cloud 5 Cloud – ELK, ZEUS, Dashboards 6 Control – Integrated Backend Ops 7 Control – Integrated Client Ops 8 Cloud – VGS joins VGDRM as Stateless, A/A 9 Cloud – SimulCrypt 2.0 10 Cloud – VideoGuard As A Service 11 Control – Self-Service Installation

65 Beyond Video Service Protection… Data Center Security support

NGFW DoS / DDoS NGIPS AMP Corporate network Video head end Data Center Security Next-Generation Firewall Web Security Web Security (NGFW) Email Security

Next-Generation Intrusion Email Security Prevention System (NGIPS)

Denial of Service (DoS) / Threat Grid (Sandboxing) DDoS

Identity Services Engine Lancope StealthWatch & TrustSec 2-5693-45-66

Advanced Malware Threat Grid Lancope AnyConnect AnyConnect ISE & TrustSec Protection (AMP) (Sandboxing) StealthWatch

Protect video content, infrastructure, and customer information

66 Call to Action

• Learn more about Cisco Service Provider Video Security Solution: http://www.cisco.com/c/en/us/solutions/service-provider/video-security-solutions/index.html

• Learn more about Cisco VideoGuard DRM: http://www.cisco.com/c/en/us/products/video/videoguard-drm/index.html

• Learn more about Cisco’s VideoGuard Everywhere: Multi-DRM Framework: http://www.cisco.com/c/en/us/solutions/collateral/service-provider/videoscape-videoguard-security- solution/white-paper-c11-734000.html

• Meet the Engineer Availability: Location: Messe, Hall 2, Level 1

• Tuesday, 16 Feb 2016: 16:00 – 18:30

• Wednesday, 17 Feb 2016: 11:00-13:00

• Thursday, 18 Feb 2016: 16:00 – 17:00 Complete Your Online Session Evaluation

• Please complete your online session evaluations after each session. Complete 4 session evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt.

• All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Thank you