Coney Hill, Barnwood, Hucclecote & Cathedral City

These plans have Coney Hill, been developed following feedback Barnwood, from over 500 tenants and Hucclecote & residents Cathedral City Neighbourhood Priorities and Investment Plan 2019 Building homes and communities Pride. Quality. Integrity. Innovation. where people can thrive WELCOME TO YOUR NEIGHBOURHOOD PRIORITIES AND INVESTMENT PLAN CELEBRATING YOUR COMMUNITY

CH has a strong track record of ensuring that tenants are at the heart of what we You have told us that do and are empowered to challenge, develop and improve our services. We are a community-based housing organisation, highly visible within our neighbourhoods, your key priorities are: Gdelivering valued housing services to 5,000 residents in over 4,300 homes. n to improve security in your home and We are committed to ensuring that our residents’ voices are heard throughout the organisation via a number of channels: by strong representation on our board with two tenant board members, community effective challenge though our Tenant Panel and Challenge and Change scrutiny reviews, ongoing n improvements to update transactional customer surveys, online surveys and focus groups, community roadshows, community and modernise kitchens investment in existing groups and venues, social media platforms and the day to day interactions n between our front-line staff and customers. new homes

Community Conversation 2018 Over the last 12 months we have had a number of conversations with residents and tenants living in Coney Hill, Barnwood, Hucclecote and Cathedral City; at community events, local drop ins, focus groups and through surveys. We spoke to over 30 residents living in Coney Hill, Providing glitter tattoos at one of our community events Barnwood, Hucclecote and Cathedral City.

Tenants at the heart of what we do CELEBRATING YOUR COMMUNITY

e own over 420 properties across Coney Hill, Barnwood, Hucclecote and Cathedral City, the majority of which Wwere built between 1930 and 1980. The types of properties are varied although there are a lot of family houses and there are a range of good facilities and transport links. What you like about Coney Hill, Barnwood, Hucclecote CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY and Cathedral City?... “Local to everything and a close knit community” “Quiet with friendly neighbours” “Everyone knows each other” “Peace of mind and security” “Community spirit”

We have attended a range of community events in Coney Hill. www.gch.co.uk STRONG PARTNERSHIP AND COMMUNITY SPACES

Barnwood CE Primary School Walls’ Social CLub

Wotton Hall Social club available for events Social Club and function hire

Event rooms, open to Coney Hill public and members Rugby Club

Barnwood Arboretum

Parish Church of Saint Oswald

Coney Hill Post Office

Saintbridge Balancing Pond

Pond and Nature Reserve

Tenants at the heart of what we do STRONG PARTNERSHIP AND COMMUNITY SPACES

Walls’ Social CLub

Social club available for events Hillview Primary and function hire School School

Hucclecote Surgery

Hucclecote Rugby Club

Dinglewell Infant School School

King George V Playing Fields

www.gch.co.uk YOUR PRIORITIES - IMPROVEMENTS PLANNED OR UNDERTAKEN TO IMPROVE SECURITY YOUR PRIORITIES - IMPROVEMENTS TO UPDATE AND MODERNISE KITCHENS IN YOUR HOME AND COMMUNITY You told us that improving your home and making it more secure as well as improving community safety are the most important priorities for you.

You also told us that the quality and condition of your home is important… Example of new windows we will be fitting Over the last year we have completed the following improvements in Coney Hill, Barnwood, Hucclecote and Cathedral City:

Central Heating Kitchen Boiler Bathroom 13 upgrades 13 upgrades 21 upgrades 12 upgrades

Electrical Window Door roof 18 upgrades 11 upgrades 2 upgrades 11 upgrades

Tenants at the heart of what we do YOUR PRIORITIES - IMPROVEMENTS TO UPDATE AND MODERNISE KITCHENS

GCH have refitted 6 kitchens in Coney Hill, Barnwood, Hucclecote and Cathedral City over the last 5 years, and we plan to install another 41 in the next five years.

Our policy states that we will upgrade kitchens after 20 years. We will contact you to make arrangements when your kitchen’s anniversary is coming up so that you can choose the style of the replacement. An example of a recently fitted kitchen. www.gch.co.uk YOUR PRIORITIES - NEW HOMES COMMUNITY SPACES AND FACILITIES

In 2015 GCH started building new homes across the City. in 2015 GCH started building new homes across the City. So far we have delivered over 190 new homes and 9 of these are in Norman Thomas Walk, Coney Hill. How to apply The site was a previous garage site and All of our new homes are let through wasteland and delivers more much needed Homeseeker Plus and we cannot take any accessible affordable housing to the area. direct applications. We now have plans to deliver more homes in the area on old garage sites at Lichfield Road in Cathedral City and Deer Park Road in If a property meets your needs you will be Hucclecote. able to bid on it through your Homeseeker Plus account. If you do not have an account LICHFIELD ROAD, CATHEDRAL CITY you can register online at www.homeseekerplus.co.uk Work has started at this garage site to build three houses and one If you are interested in part rent, part bungalow which are due to be buy please visit www.gch.co.uk/ completed in Summer 2020. sharedownership to find details of available properties. Lichfield Road garage site All available properties in the Gloucestershire DEER PARK ROAD, HUCCLECOTE area can be found at www.helptobuysouth. co.uk and you must have an account on this Work has also started at the site to be eligible. garages in Deer Park Road to build five bungalows which we hope to complete in Summer 2020.

Deer Park Road garage site

Tenants at the heart of what we do COMMUNITY SPACES AND FACILITIES

Checking communal areas You also told us that open during Estate Inspections space is important ... We carry out Estate Inspections of your area Our Estate Services Team visit Coney Hill, every January, April, July and October. Let us Barnwood, Hucclecote and Cathedral City on know if you have any community suggestions Our Estate Workers out in the area a weekly basis and we have received some or concerns and we will visit these. Check our positive feedback from residents about the Facebook page or contact the Tenancy Services appearance of the area. Team for information.

Chris Jenkinson, Police Community Support Officer said “We have worked in partnership with GCH for a number of years and have close links with all the teams within GCH.

Especially the joint work we do with the ASB team and engagement team. It is key to helping build strong communities that we work together. This is no more evident in the Junior warden Scheme where we work in partnership with GCH , local schools and youth groups throughout our areas. This has helped to build very positive relationships with young people and families in our communities. We will attend and support events alongside our colleagues at GCH again to help build that strong relationship between agencies and so that our communities can see we work together to make our communities better places.

Our with the ASB team helps to enforce that we are stronger together and there are strong links between housing and the local Neighbour- hood Police. We regularly attend joint visits to tackle reports of ASB in our communities and work together on projects to help combat this.

www.gch.co.uk CONTINUING TO INVEST IN YOUR COMMUNITY AND YOU HOW WE ARE PERFORMING

of our residents 17% would like better community & recreational facilities…

Providing employment and training support

Some of our Junior Wardens at Coney Hill School learning about ASB.

We are currently supporting 5 tenants back There is so much going on in Coney Hill, Barnwood, into work and training, over the past year we have helped 60 tenants and 5 of these have Hucclecote and Cathedral City! been from Coney Hill, Barnwood, Hucclecote and Cathedral City. If you would like support We work closely with a range of partners in the area... into training or employment or are interested Coney Hill Primary School, Barnwood C of E Primary School, Dinglewell Primary School, in a volunteering placement get in contact with Hillview Primary School, St Oswalds Church, Echoes Youth Group, Barnwood Park School, our friendly team by calling 01452 424344 or Barnwood Arboretum, Nature Reserve & Park, Wooton Hall Social Club, Walls Social Club visit www.gch.co.uk/shine and Hucclecote Surgery.

Tenants at the heart of what we do HOW WE ARE PERFORMING

These percentages show how satisfied tenants are with our services against our set targets....

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 a d s e  s target 90% target 85% target 90%  2018/19 88.7% 2018/19 85.8% 2018/19 95.5% September 2019 91.6% September 2019 93.5% September 2019 98.7% rget arget Ta T W t W t e e e g t e r

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Development ASB s target 90% target 71% target 90% 2018/19 97.6% 2018/19 59.2% 2018/19 84.3% September 2019 100% September 2019 76.5% September 2019 100%

www.gch.co.uk CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024) CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024)

he following 5 year action plan is based on your feedback over the last 12 months and the ongoing conversations we have been having with the community at various events.

TIt sets out our commitment to GCH tenants and residents living in Coney Hill, Barnwood, Hucclecote and Cathedral City from 2019 - 2024. We will review it with you on an annual basis, providing an update on progress and where necessary updating it in response to ongoing feedback, changes in legislation/regulation and the results of a new stock condition survey planned for 2020/21.

We will provide a programme of investment and modernisation to your homes in response to the priorities you have identified; heating, security and safety. WE WILL INVEST IN: D Undertake a comprehensive stock condition survey in 2020 – 2021 to inform our future investment plans. 37 Bathroom Upgrade D Achieve a high Band C energy rating across all our properties in Coney Hill, Barnwood, Hucclecote and Cathedral City by 36 Heating Upgrades 2024. 30 Electrical Upgrades 41 Kitchen Upgrades 48 Window Upgrades 2 Door Upgrades 20 Roofs 241 Boilers WE WILL: Over the next 12 months: next 12 the Over Years – 2023/24: 2020/21

Tenants at the heart of what we do CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024)

We will continue to invest in your community, helping to support and improve community and recreational facilities. WE WILL: WE WILL:

D Work with the City Council, County Council, stakeholders and residents D Review the outcomes of our Community Impact schemes and to review off road car parking arrangements. develop further opportunities in Coney Hill, Barnwood, Hucclecote D Work with you to identify and develop Community Impact projects and and Cathedral City. opportunities in Coney Hill, Barnwood, Hucclecote and Cathedral City. D Continue to work with the Coney Hill, Barnwood, Hucclecote and D Work with the Coney Hill, Barnwood, Hucclecote and Cathedral Cathedral City community and a range of partners to deliver a vibrant City community and a range of partners to deliver a vibrant Annual Annual Community Event. Community Event. D Develop and support a number of on line community champions, D Publicise and hold 4 Estate Inspections to monitor service standards, as a supplement to our quarterly Estate Inspections, monitoring engage directly with residents, invite customer feedback service standards and identifying relevant community environmental and agree community environmental improvement projects. improvement projects. D Provide high quality Estate Services in Coney Hill, Barnwood, D Continue to provide high quality Estate Services in Coney Hill, Hucclecote and Cathedral City, operating to a weekly schedule. Barnwood, Hucclecote and Cathedral City, operating to a weekly D Identify opportunities to support and work with community organisations schedule. and venues to ensure ongoing access to community facilities and groups that support residents with a specific focus on Community D Continue to support and work with community organisations and Wellbeing for 2019/20. venues to ensure ongoing access to community facilities and groups that support residents. D Work with a range of community partners to provide easy access to Over the next 12 months: next 12 the Over training, support, volunteering and work experience placements for Years – 2023/24: 2020/21 D Continue to work with a range of community partners to listen and Coney Hill, Barnwood, Hucclecote and Cathedral City tenants and respond to your views so that we understand what really matters residents. to you in your community, clearly publishing the outcomes of D Work with a range of community partners to listen and respond to community consultation annually in the updated Coney Hill, your views so that we understand what really matters to you in your Barnwood, Hucclecote and Cathedral City Community Investment community, clearly publishing the outcomes of community consultation Plan so that you are able to hold us in the Coney Hill, Barnwood, Hucclecote and Cathedral City Community to account. Investment Plan so that you are able to hold us to account. www.gch.co.uk CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024) CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024)

We will continue to provide valued housing services. WE WILL: WE WILL:

D Remain visible within the community, carrying out 80 annual D Continue to be visible within the community, carrying out 80 tenancy audits, providing housing advice and ongoing support. tenancy audits, providing housing advice and ongoing support. D Provide all tenants with the opportunity to participate in an D Continue to provide all tenants with the opportunity to independent review of your experience as a GCH tenant participate in an independent review of your experience as a annually, on the anniversary of the start date of your tenancy. GCH tenant annually, on the anniversary of the start date of your tenancy. D Provide clear information and support in paying your rent via direct access to experienced and approachable Income and D Continue to provide clear information and support in paying Tenancy sustainability staff. your rent via direct access to experienced and approachable Income and Tenancy sustainability staff. D Work with tenants to carry out a review of our lettings and void process, ensuring that it is effective, efficient and provides good D Continue to work with you to improve services and customer customer satisfaction. satisfaction, providing a varied and accessible range of involvement opportunities. D Work with tenants to develop our online systems to ensure they are easily accessible and meet your requirements. D Continue to work with tenants to develop our online systems to ensure they are easily accessible and meet your requirements. Over the next 12 months: next 12 the Over Years – 2023/24: 2020/21

Tenants at the heart of what we do CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024)

We will continue to work hard to ensure that our tenants and residents remain at the a heart of what we do. WE WILL: WE WILL:

D Work with tenants to develop and launch a new Tenant D Implement the agreed actions within the Tenant Engagement Engagement strategy and challenging action plan. strategy, working with tenants to monitor and review outcomes D Work with tenants to review and relaunch our service D Continue to provide a wide range of engagement opportunities standards. ensuring that all tenants have the opportunity to have their D Provide a wide range of engagement opportunities ensuring voice heard and be involved in the review and development of that all tenants have the opportunity to have their voice new services and policies. heard and be involved in the review and development of new D services and policies. Ensuring that tenants and residents have Continue to value and invest in the Tenant Panel, providing the ability to engage and influence at a local level, making ongoing support, training and development to ensure they are communities greater places for everyone to live and work able to challenge and influence services, performance and together. policies effectively on behalf of all GCH tenants and residents. D Continue to value and invest in the Tenant Panel, providing D Continue to work with tenants to develop our online systems to ongoing support, training and development to ensure they are ensure that they are able to raise issues or concerns easily and able to challenge and influence services, performance and quickly. policies effectively on behalf of all GCH tenants and residents. D Provide regular and clear feedback on our performance and D Work with tenants to develop our online systems to ensure that customer satisfaction levels. Over the next 12 months: next 12 the Over they are able to raise issues or concerns easily and quickly. Years – 2023/24: 2020/21 D Continue to hold a number of community based engagements D Review and improve our approach to how complaints are events, an annual Tenant conference and publish, with Tenant managed and provide regular and clear feedback on our Panel, an Annual Report for tenants. performance and customer satisfaction levels. D Hold a number of community based engagements events and a Tenant conference in October 2019 at which Tenant Panel will launch the Annual Report for tenants. www.gch.co.uk There are lots of ways to get involved in your community and with us. We would love to speak to you about what might suit you best.

If you would like more information or to speak with our Community Investment Team about the opportunities listed below, please feel free to get in touch.

Tenant Board Members Tenant Panel Challenge and Change Reviews Railway House, Bruton Way, Tenant and Residents Groups Gloucester GL1 1DG Neighbourhood Walkabouts Call us on: 01452 424344 When the office is closed, calls will be transferred Tenant Digital Champions to our 24/7 out-of-hours service. Community Events email: [email protected] Junior Wardens gloscityhomes Shine Employment and Training Support @GlosCityHomes Community Investment - Supporting gloscityhomes Community Groups All proposed works are subject to survey and budget availability.