These plans have Coney Hill, been developed following feedback Barnwood, from over 500 tenants and Hucclecote & residents Cathedral City Neighbourhood Priorities and Investment Plan 2019 Building homes and communities Pride. Quality. Integrity. Innovation. where people can thrive WELCOME TO YOUR NEIGHBOURHOOD PRIORITIES AND INVESTMENT PLAN CELEBRATING YOUR COMMUNITY CH has a strong track record of ensuring that tenants are at the heart of what we You have told us that do and are empowered to challenge, develop and improve our services. We are a community-based housing organisation, highly visible within our neighbourhoods, your key priorities are: Gdelivering valued housing services to 5,000 residents in over 4,300 homes. ​n to improve security in your home and We are committed to ensuring that our residents’ voices are heard throughout the organisation via a number of channels: by strong representation on our board with two tenant board members, community effective challenge though our Tenant Panel and Challenge and Change scrutiny reviews, ongoing ​n improvements to update transactional customer surveys, online surveys and focus groups, community roadshows, community and modernise kitchens investment in existing groups and venues, social media platforms and the day to day interactions ​n between our front-line staff and customers. new homes Community Conversation 2018 Over the last 12 months we have had a number of conversations with residents and tenants living in Coney Hill, Barnwood, Hucclecote and Cathedral City; at community events, local drop ins, focus groups and through surveys. We spoke to over 30 residents living in Coney Hill, Providing glitter tattoos at one of our community events Barnwood, Hucclecote and Cathedral City. Tenants at the heart of what we do CELEBRATING YOUR COMMUNITY e own over 420 properties across Coney Hill, Barnwood, Hucclecote and Cathedral City, the majority of which Wwere built between 1930 and 1980. The types of properties are varied although there are a lot of family houses and there are a range of good facilities and transport links. What you like about Coney Hill, Barnwood, Hucclecote CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY and Cathedral City?... “Local to everything and a close knit community” “Quiet with friendly neighbours” “Everyone knows each other” “Peace of mind and security” “Community spirit” We have attended a range of community events in Coney Hill. www.gch.co.uk STRONG PARTNERSHIP AND COMMUNITY SPACES Barnwood CE Primary School Walls’ Social CLub Wotton Hall Social club available for events Social Club and function hire Event rooms, open to Coney Hill public and members Rugby Club Barnwood Arboretum Parish Church of Saint Oswald Coney Hill Post Office Saintbridge Balancing Pond Pond and Nature Reserve Tenants at the heart of what we do STRONG PARTNERSHIP AND COMMUNITY SPACES Walls’ Social CLub Social club available for events Hillview Primary and function hire School School Hucclecote Surgery Hucclecote Rugby Club Dinglewell Infant School School King George V Playing Fields www.gch.co.uk YOUR PRIORITIES - IMPROVEMENTS PLANNED OR UNDERTAKEN TO IMPROVE SECURITY YOUR PRIORITIES - IMPROVEMENTS TO UPDATE AND MODERNISE KITCHENS IN YOUR HOME AND COMMUNITY You told us that improving your home and making it more secure as well as improving community safety are the most important priorities for you. You also told us that the quality and condition of your home is important… Example of new windows we will be fitting Over the last year we have completed the following improvements in Coney Hill, Barnwood, Hucclecote and Cathedral City: Central Heating Kitchen Boiler Bathroom 13 upgrades 13 upgrades 21 upgrades 12 upgrades Electrical Window Door roof 18 upgrades 11 upgrades 2 upgrades 11 upgrades Tenants at the heart of what we do YOUR PRIORITIES - IMPROVEMENTS TO UPDATE AND MODERNISE KITCHENS GCH have refitted 6 kitchens in Coney Hill, Barnwood, Hucclecote and Cathedral City over the last 5 years, and we plan to install another 41 in the next five years. Our policy states that we will upgrade kitchens after 20 years. We will contact you to make arrangements when your kitchen’s anniversary is coming up so that you can choose the style of the replacement. An example of a recently fitted kitchen. www.gch.co.uk YOUR PRIORITIES - NEW HOMES COMMUNITY SPACES AND FACILITIES In 2015 GCH started building new homes across the City. in 2015 GCH started building new homes across the City. So far we have delivered over 190 new homes and 9 of these are in Norman Thomas Walk, Coney Hill. How to apply The site was a previous garage site and All of our new homes are let through wasteland and delivers more much needed Homeseeker Plus and we cannot take any accessible affordable housing to the area. direct applications. We now have plans to deliver more homes in the area on old garage sites at Lichfield Road in Cathedral City and Deer Park Road in If a property meets your needs you will be Hucclecote. able to bid on it through your Homeseeker Plus account. If you do not have an account LICHFIELD ROAD, CATHEDRAL CITY you can register online at www.homeseekerplus.co.uk Work has started at this garage site to build three houses and one If you are interested in part rent, part bungalow which are due to be buy please visit www.gch.co.uk/ completed in Summer 2020. sharedownership to find details of available properties. Lichfield Road garage site All available properties in the Gloucestershire DEER PARK ROAD, HUCCLECOTE area can be found at www.helptobuysouth. co.uk and you must have an account on this Work has also started at the site to be eligible. garages in Deer Park Road to build five bungalows which we hope to complete in Summer 2020. Deer Park Road garage site Tenants at the heart of what we do COMMUNITY SPACES AND FACILITIES Checking communal areas You also told us that open during Estate Inspections space is important ... We carry out Estate Inspections of your area n ​Our Estate Services Team visit Coney Hill, every January, April, July and October. Let us Barnwood, Hucclecote and Cathedral City on know if you have any community suggestions Our Estate Workers out in the area a weekly basis and we have received some or concerns and we will visit these. Check our positive feedback from residents about the Facebook page or contact the Tenancy Services appearance of the area. Team for information. Chris Jenkinson, Police Community Support Officer said “We have worked in partnership with GCH for a number of years and have close links with all the teams within GCH. Especially the joint work we do with the ASB team and engagement team. It is key to helping build strong communities that we work together. This is no more evident in the Junior warden Scheme where we work in partnership with GCH , local schools and youth groups throughout our areas. This has helped to build very positive relationships with young people and families in our communities. We will attend and support events alongside our colleagues at GCH again to help build that strong relationship between agencies and so that our communities can see we work together to make our communities better places. Our with the ASB team helps to enforce that we are stronger together and there are strong links between housing and the local Neighbour- hood Police. We regularly attend joint visits to tackle reports of ASB in our communities and work together on projects to help combat this. www.gch.co.uk CONTINUING TO INVEST IN YOUR COMMUNITY AND YOU HOW WE ARE PERFORMING of our residents 17% would like better community & recreational facilities… Providing employment and training support Some of our Junior Wardens at Coney Hill School learning about ASB. We are currently supporting 5 tenants back There is so much going on in Coney Hill, Barnwood, into work and training, over the past year we have helped 60 tenants and 5 of these have Hucclecote and Cathedral City! been from Coney Hill, Barnwood, Hucclecote and Cathedral City. If you would like support We work closely with a range of partners in the area... into training or employment or are interested n​Coney Hill Primary School, Barnwood C of E Primary School, Dinglewell Primary School, in a volunteering placement get in contact with Hillview Primary School, St Oswalds Church, Echoes Youth Group, Barnwood Park School, our friendly team by calling 01452 424344 or Barnwood Arboretum, Nature Reserve & Park, Wooton Hall Social Club, Walls Social Club visit www.gch.co.uk/shine and Hucclecote Surgery. Tenants at the heart of what we do HOW WE ARE PERFORMING These percentages show how satisfied tenants are with our services against our set targets.... arget rget T a t W T e ge e r t t W a S s T e e W u r t S a r u e e p o c r S a s d h s u e s i o u e r v d Planned e Repairs Home Safety r u p o a d s e s target 90% target 85% target 90% 2018/19 88.7% 2018/19 85.8% 2018/19 95.5% September 2019 91.6% September 2019 93.5% September 2019 98.7% rget arget Ta T W t W t e e e g t e r e a S s T S s W u r t u r r u e e r u p o S a p o d s s e a s d s e s u Lettings r r u p o a Condition of property d s e Development ASB s target 90% target 71% target 90% 2018/19 97.6% 2018/19 59.2% 2018/19 84.3% September 2019 100% September 2019 76.5% September 2019 100% www.gch.co.uk CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024) CONEY HILL, BARNWOOD, HUCCLECOTE & CATHEDRAL CITY’S 5 YEAR COMMUNITY INVESTMENT PLAN (2019 – 2024) he following 5 year action plan is based on your feedback over the last 12 months and the ongoing conversations we have been having with the community at various events.