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Themait & TECHNOLOGY THEMA IT & TECHNOLOGY 10E JAARGANG #4 2014 ARJEN DORLAND (SHELL) TRANSFORMATIE NAAR TECHNOLOGIE- CONCERN CONNECTED BUSINEss: WAT GEBEURT ER ALLEMAAL? RaVI KUMAR S. (INFOSYS) ‘Innovat Ie bInnen de context’ PIERRE MasaI (TOYOTA MOTOR EUROPE) ARCHITECTUUR 10 JAAR ALS ENABLER HE YEAR ERUGBLIK: T CIO OF T ATele2 ATele2 ADassalt of McGregor ADassalt of McGregor INHOUDSOPGAVE IT & TECHNOLOGY 16 ARCHITECTUUR ALS ENABLER VAN De ‘CONNECTED caR’ “Automobielfabrikanten verkopen tegenwoordig niet alleen een op maat gesneden auto als product”, zegt Pierre Masai, CIO van Toy- ota Motor Europe. “Ze leveren ook steeds meer aanvullende diensten en zelfs applicaties om het autorijden te verrijken.” 32 ANDERE TIJDEN IN IT (2) Waar de CIO tien jaar geleden nog vocht voor erkenning, speelt deze inmiddels een zware, strategische rol. Dit jaar wordt tijdens het tweede lustrum van de CIO Day voor de tiende maal de CIO of the Year Award uitgereikt. Goede reden voor een terugblik in twee delen. 92 INNOVATIE BINNEN DE CONTEXT De digitale transformatie is in weinig branches zo zichtbaar en voelbaar als in de financiële wereld. Infosys heeft daartoe een separate unit opgezet die zich specifiek richt op de markten verzekeringen en payments & cards. Ravi Kumar S. is de specialist. 146 ‘Ik ZIE HET OVERAL FOUT GaaN’ De CIO moet de architect niet alleen accepteren als zijn inhoudelijke geweten qua informatievoorziening en IT, maar tevens als ie- mand met de nodige formele macht en verantwoordelijkheden. Dat zegt interim-CIO en enterprise-architect René Kint. 6 CIO MAGAZINE Colofon 24 ENTERPRISE SOFtwARE UIT DE CLOUD HOOFDREDACTIE: Hotze Zijlstra E-MAIL: [email protected] WEBSITE: www.cioday.nl EINDREDACTEUR: Yvette Polman 26 DATAWAREHOUSING EN DATAFEDERATIE MEDEWERKERS: Patrick Aerts, Alex van den Bergh, Paul Cornelisse, Marcel van Eemeren, Gerard Elkhuizen, Arnoud van Gemeren, Peter Hagedoorn, Maarten Kleyn, Quido Korver, Frank, Krom, Victor Meerloo, Bram van Mechelen, Teus Molenaar, Hyleco Nauta, Bernhard van Oranje, Jeroen Philippi, Paul Piebinga, Rube van Poelgeest, Guus Pijpers, Daan Quakernaat, Daan Rij- 64 DE WERKENDE MENS ALS BEDREIGDE SOORT senbrij, Peter Schepers, René Steenvoorden, Louis Ste- vens, Jeroen Tas, Jan Peter de Valk, Martijn Veldkamp, Frank de Vries, Frans Woelders, Roel Wolbrink UItGEVER: Rob Beijleveld ([email protected]) 68 TRANSFORMATIE NAAR DE DIGITALE WERELD (1) tel. 06-51531551 ICT Media BV Laan van Voorburg 1 5261 LS Vught T 073-6140070 SaleS & MaRketInG eventS: Bart de Vaan 74 RONDETAFELBIJEENKOMSTEN: 103, 104 EN 105 [email protected] 073-6140070 SALES & MARKETING MEDIA: Jeffrey Ploeg [email protected] 073-6140070/ 06-31744858 TraffIc adveRtentIeS: Jeffrey Ploeg [email protected] (max 5mb) 073-6140070/ 06- 86 cloUdmigratIe: kIeS vooR hybride Model 31744858 ABONNEMENTEN: Een abonnement in Nederland kost 175 euro per jaar exclusief btw. Zie www.ictmedia.nl opGave en vRaGen oveR abonneMenten: 96 ICT Media BV CONNECTED BUSINESS IN PERSPECTIEF Laan van Voorburg 1 5261 LS Vught Tel. 073-6140070 Site: www.ictmedia.nl voor abonneren of [email protected] voor adreswijzigingen en opzeggingen. 110 HET NETHERLANDS ESCIENCE CENTER CIO Magazine is een vakblad BEËINDIGEN ABONNEMENT: Als vakblad zijnde, hanteren wij de opzegregels uit het verbintenissenrecht. Wij gaan ervan uit dat het 124 InteRvIew: Arjen doRland blad ontvangen wordt uit hoofde van beroep. Hier- door wordt een abonnement steeds stilzwijgend met een jaar verlengd. Opzeggingen (uitsluitend schriftelijk of via redactie@ ictmedia.nl) dienen 30 dagen voor afloop van de abonnementsperiode in ons bezit te zijn. 132 NIEUWE KIJK OP IT-SECURITY Prijswijzigingen voorbehouden. FOTOGRAFIE: Mark van den Brink, Eric Fecken, Peter van den Klinkenberg, Paul Piebinga, Roelof Pot, Clemens Rikken, Marcel Willems 138 ARCHITECTUUR ALS STUURINSTRUMENT ILLUSTRATIES: Walter van Kalsbeek vormgevInG: Mathieu Westerveld DRUKKER: PRinterface aanleverinG van aRtIkelen: Inzending van een artikel naar de redactie ter pu- 2 blicatie houdt in dat de auteur akkoord gaat met de 142 DOUBLE DUTCH BEACHPARTY volgende voorwaarden: • de auteur heeft het volledige auteursrecht op het werk; • het artikel is niet eerder, in welke taal dan ook, gepubliceerd; Columns 23PETER HAGEDOORN 67DAAN QUAKERNAAT • met publicatie wordt geen geheimhoudingsplicht geschonden; 123FRANS WOELDERS 151ROEL WOLBRINK • de auteur zal het artikel niet zonder schriftelijke toestemming van de uitgever elders publiceren. ARTIKELEN HERPUBLICEREN? En verder... 9REDACTIONEEL 10BITS & BYTES 12ONZE CIO Zonder schriftelijke toestemming van de uitgever is het niet toegestaan om artikelen uit dit blad integraal over 31OPINIE 72RESEARCH 100OPINIE 102GEZIEN, GEWEEST, GESPROKEN te nemen in eigen of andere media (zoals tijdschriften, websites en intranet). Nota bene: geen toestemming is 114 CIO IN DE ZORG 120MAARTEN DENKT DOOR 130valkenooG 136HEB nodig om van een artikel de titel en de inleiding over te nemen (circa 50 woorden) onder de strikte voorwaarde je even? 152DIGIT dat er tevens een goed zichtbare en werkende link of verwijzing wordt geplaatst naar de website van dit blad. ISSN 1570-5463 JAARGANG 10 Ó NUMMER 4 Ó 2014 © ICT Media BV, Vught 2014 7 AVerizon REDACTIONEEL RUBRIEK ‘enteRpRISe aRchItectURe aS a SeRvIce’ e aandacht voor enterprise-architectuur komt in Dgolfbewegingen, maar staat de laatste jaren steeds nadrukkelijker op de bestuursagenda. Toch zie ik initi- atieven vaak moeilijk van de grond komen. Sommige organisaties denken slim te zijn door het aan- tal systemen en leveranciers beperkt te houden. Klinkt aantrekkelijk, maar overzicht en eenduidigheid is nog niet hetzelfde als een doordachte bedrijfsarchitectuur. Het is wellicht beter om het totale IT-infrastructuur- landschap als een geheel van losstaande, maar indien nodig geïntegreerde delen te beschouwen. Als een raam- werk waarbinnen je de goedkoopste, best op de organi- satie toegesneden componenten kiest. Bij voorkeur ‘as a service’ – dus vanuit de publieke of private cloud, op ba- sis van een menukaart, koppelbaar en slechts betalend voor het gebruik. Aanzet Een dergelijke, vanuit de applicaties geredeneerde kijk op de infrastructuur is al een aardige aanzet voor een doordachte enterprise-architectuur. Maar hiermee ben je er als IT-verantwoordelijke of CEO nog niet helemaal. Het beoogde raamwerk moet namelijk wel aansluiten op de voortdurend veranderende wensen en eisen van de business. Bedrijven en bestuurders willen dus een schaalbaar, wendbaar en kosteneffectief IT-landschap, zonder vendor lock-in. De gekozen oplossingen voor de onderliggende uitdagingen moeten elkaar niet in de weg zitten, maar juist versterken. Om dit te kunnen bereiken is naast kennis van de eigen processen tevens zeer goed inzicht in de road- maps van de leveranciers vereist. Alleen vanuit dit totaalperspectief zijn alle huidige oplossingen en toekomstige ontwikkelingen in samenhang te beoor- delen. Ook het idee van verkaveling en ontkoppeling is daarbij cruciaal. Komt er plotseling een toepassing voorbij die je om welke reden dan ook graag met je bestaande landschap zou willen integreren, dan mag dat geen probleem zijn. Je wilt IT-componenten on- beperkt kunnen aan-, op- en afschakelen in het kader van de optimale mix. IT-functies zijn veelal te intern gericht om de (on)mo- gelijkheden van de markt goed in het vizier te hebben. Leveranciers hebben te zeer hun eigen agenda. Er is wellicht behoefte aan partijen die het principe van een ‘samenhang van losse componenten’ centraal hebben staan, en deze visie op basis van hun kennis van de technologische roadmaps van leveranciers optimaal kunnen invullen en executeren. Wordt enterprise ar- chitecture as a service de nieuwe trend? Hotze Zijlstra, Hoofdredacteur CIO Magazine JAARGANG 10 Ó NUMMERNUMMER4 4 Ó Ó 2014 2014 9 RUBRIEK BITS & BYTES T-SYSTEMS OPENT NIEUW DATACENTER te maken heeft met één partij en één fac- tuur. De gemeente betaalt een vast bedrag IT-dienstverlener T-Systems heeft per medewerker per maand. een nieuw datacenter geopend in Apeldoorn zocht naar een telefonieoplossing Biere, Duitsland, als antwoord op die dezelfde kwaliteit en flexibiliteit biedt als de toenemende vraag naar veilige traditionele telefonie, maar deze kenmer- clouddiensten. ken combineert met nieuwe mogelijkheden op het gebied van unified communications, -Systems heeft zijn bestaande datacen- presence en vast-mobiel-integratie. Tter in Magdenburg, vlakbij Biere, op Triple P ontwikkelde een oplossing op maat identieke wijze ingericht als het nieuwe. voor vaste en mobiele telefonie, een geïnte- Het bedrijf zet de twee datacenters als greerd klantencontactcenter, unified com- ‘tweeling’ in, door data parallel op te slaan. munications en presencemanagement. De Die data is daardoor altijd beschikbaar in oplossing is naadloos geïntegreerd met de het geval dat er een datacenter uitvalt. De bestaande IT-omgeving van de gemeente, gebouwen zijn beschermd met state-of- datacenter een International Gold cer- die geen aanpassingen nodig heeft. the-artsecurity-installaties, die onder an- tification in Leadership in Energy and dere een strenge controle op de toegang tot Environmental Design (LEED). Moeder- het datacenter en de servers garanderen. bedrijf Deutsche Telekom wil in het jaar Bovendien zijn de T-Systems-netwerken 2020 haar totale CO2-uitstoot met 20 NIEUWE DIRECTOR en -datacenters op hoog niveau beschermd procent verminderd hebben. OUTSOURCING PINK ELEPHANT tegen hackers en cyberaanvallen. In 2018 moet alle IT-productie van T-Sys- Pink Elephant wil zijn positie in tems van
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