Marylebone Cricket Club (“MCC”) JOB PROFILE APPRENTICESHIP
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Marylebone Cricket Club (“MCC”) JOB PROFILE APPRENTICESHIP Job Title Tennis & Squash Apprentice Department Tennis and Squash Reporting to Head Professional Tennis & Squash Dimensions of Role Hours: 40 working and study hours per week (five days out of seven) plus one unpaid lunch hour on each day worked. The court is open from 8 a.m. until 10 p.m. most weekdays and you will therefore be asked to work late and early hours as necessary, but no more than 40 hours per week. Key Purpose of Role To learn the role of a Club real tennis and squash professional, with the emphasis being on tennis. To work with and under the tutelage of the Club’s Head and Senior Professionals with the twin aims of delivering excellent services to Members and completing the basic training to become a real tennis professional. Actively contributing to the Department and taking on specific areas of responsibility, as defined. In addition, the role requires the undertaking of CPD (Club Professional Development) workshops and assessment sessions run by the Tennis and Rackets Association, with the aim of achieving level 1 CPD passes across all modules. Key Tasks and Accountabilities . Learning the Laws of Real Tennis and the Rules of Squash. Supporting the Professionals with induction sessions Members’ competitions, inter-club matches etc., Including developing new activities and tournaments where appropriate and promoting all events to Members. Helping to generate court bookings by improving communication with Members and other players. Playing tennis and squash with Members and receiving coaching sessions . Learning to coach and mark matches and, once trained, giving lessons, including introductory lessons and to Members. Ensuring the court, dedans, dressing-rooms and store room are clean and tidy and that there is always a supply of clean towels. Learning how to make balls and ensuring that there is always a sufficient supply. Learning how to string racquets and make other racquet repairs. Supporting the Professionals in maintaining accurate court booking and financial records including a daily record of receipts taken. Collecting court and marking fees due from Members and other players. Pro-actively selling equipment and clothing from the Professionals’ shop in order to increase revenue. Representing MCC in local and national tournaments. This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management. Variations of job relating to Major Matches . Attend at all Major Matches with extended hours as appropriate, including weekends. Any other duties as required whether in the Department or elsewhere around the Ground. Values and Behaviours . Have a positive and proactive approach to all elements of the role. Take responsibility for own actions and outputs. Be respectful to all MCC employees, casual workers, Members and visitors. Actively promote team work by supporting others and sharing knowledge. Deliver high quality work/service in a timely way. Actively work to help improve standards across the Department. Health and Safety . At all times be responsible for the safety of yourself and others through adherence to MCC (and legal) safety rules and procedures . To report any unsafe practices, equipment or circumstances as appropriate. Wearing of any required protective clothing and equipment. Comply fully with relevant security policies and procedures. Be familiar with fire procedures and evacuation procedures. Person Specifications, Skills & Qualifications Essential . Meets the Apprenticeship criteria. Willingness to learn. Energetic and enthusiastic attitude to work. Maintaining appropriate standards and wearing any provided uniform. Approachable manner. Computer skills - ability to use Word, email, basic spreadsheet, internet and web services. Flexible approach to working hours including evenings and weekends. Desirable . Has attended at least some Tennis and Rackets Association CPD level one workshops. Some experience of racquet sports or other competitive sport. Experience of delivering customer service. Good verbal and written communication and numeracy. Written By Mark Ryan Accepted by Date March 2018 Date .