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Waterworks Utility Annual Report 2020

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Waterworks Utility Annual Report 2020 WATERWORKS UTILITY ANNUAL REPORT 2020 The Waterworks Utility Annual Report 2020 cover image was designed by Cynthia Nguyen, a Media Arts student at Sir Charles Tupper Secondary School. Waterworks Utility Annual Report 2020 This report summarizes the City of Vancouver Waterworks Utility activities and program outcomes for 2020. It provides a financial synopsis for the year, and gives detailed information on Waterworks performance in programs for: Water Quality; Water Conservation; Capital Asset Management, and; Asset Operations & Maintenance. In 2020, a new strain of coronavirus called COVID-19 reached the City of Vancouver. This report includes details on related operational challenges and opportunities as Waterworks staff adapted to new health and safety protocols and continued to work diligently to monitor water quality, minimize water waste, maintain Vancouver’s drinking water system, and to ensure the delivery of over 100 billion litres of safe, high quality drinking water to our customers. This report is posted on the City’s website to assure the public of the excellent quality of Vancouver’s drinking water, and to promote the programs and activities supporting continuous delivery of clean, safe drinking water to Vancouver customers. Provincial regulations governing water suppliers in British Columbia require the City of Vancouver to conduct drinking water quality monitoring and publicly post the results within 6 months of year- end. This report satisfies those requirements. 2020 Report Statistics at a Glance • Waterworks delivered 108.5 billion litres of drinking water throughout Vancouver. • The drinking water quality met or exceeded Provincial Regulatory requirements, Health Canada standards and relevant International best practices. • Water conservation policies and projects resulted in a 26% decrease of potable water use from 2006 rates. • 8.6 kilometres of water mains were replaced, and 0.2 kilometres of new water mains were constructed. • 10 temporary handwashing stations, 9 temporary drinking fountains and 13 temporary misting stations were deployed strategically to increase access to water for vulnerable populations. Do you need help in another language? Call 3-1-1 for translation services Appelez le 3-1-1 pour obtenir des services de traduction 致電3-1-1獲取翻譯服務 ਅਨੁਵਾਦ ਸੇਵਾਵਾਂ ਲਈ 3-1-1 ਨ ੂੰ ਕਾਲ ਕਰੋ Waterworks Utility Annual Report 2020 i When the weather gets warmer, Waterworks deploys temporary drinking fountains and misting stations to provide clean, safe water to the public for drinking and hygienic purposes. The equipment is placed strategically in areas that serve seniors, children and vulnerable people in Vancouver. In 2020, following the Covid-19 provincial lockdown, access to public facilities was restricted. Waterworks added 10 temporary hand wash stations on city streets to improve access and support public hygiene. Waterworks Utility Annual Report 2020 ii Contents City of Vancouver Waterworks Utility .............................................................................................. 1 Source Water ................................................................................................................................. 2 Water Quality Monitoring Program ................................................................................................. 3 Vancouver Drinking Water Quality .............................................................................................. 5 Bacteriology ............................................................................................................................ 5 Sampling Frequency ............................................................................................................... 7 Physical and Chemical Parameters ........................................................................................ 7 Disinfection By-products, Metals, Volatile Organic Compounds and Aesthetics .................... 10 Groundwater ............................................................................................................................ 13 Cross Connection Control Program .......................................................................................... 13 Access to Water ....................................................................................................................... 13 Temporary Drinking Fountains, Handwashing Stations and Misting Stations ........................ 14 Public Drinking Fountains and COVID-19 ............................................................................. 14 Emergency Response Plan .................................................................................................. 15 Water Conservation and Efficiency .............................................................................................. 16 Asset Management ...................................................................................................................... 18 Capital Program ....................................................................................................................... 18 Distribution Main Construction .............................................................................................. 18 Transmission Main Construction ........................................................................................... 22 Service Installations .............................................................................................................. 23 Operations and Maintenance Programs ................................................................................... 24 Main Breaks .......................................................................................................................... 24 Service Leak Repairs ............................................................................................................ 25 Water Meters ........................................................................................................................ 26 Hydrants ............................................................................................................................... 27 Financial Review .......................................................................................................................... 27 Summary ..................................................................................................................................... 29 Appendices Appendix A – Water Sampling Stations (Map) Appendix B – Metals Sampling Results Appendix C – Disinfection By-products Appendix D – Groundwater Sampling Results Appendix E – Sampling Site Characterization Waterworks Utility Annual Report 2020 iii Acronyms A/O Aesthetic Objective BCDWPA British Columbia Drinking Water Protection Act BCDWPR British Columbia Drinking Water Protection Regulation CFU Colony Forming Units COVID-19 Coronavirus Disease (novel strain discovered in 2019) DBP Disinfection By-product DCL Development Cost Levy E. coli Escherichia coli EPA Environmental Protection Agency (USA) ERP Emergency Response Plan Green Ops Green Operations GCAP Greenest City 2020 Action Plan GCDWQ Guidelines for Canadian Drinking Water Quality GVWD Greater Vancouver Water District HAA Haloacetic Acid HPC Heterotrophic Plate Count HUSAR Heavy Urban Search & Rescue km Kilometre m Metre M Million MAC Maximum Acceptable Concentration mg/L Milligram per Litre mL Millilitre mm Millimetre N/A Not Available / Not Applicable NTU Nephelometric Turbidity Unit. pH Measure of acidity or basicity; pH 7 is neutral ppb Parts per Billion ppm Parts per Million SCFP Seymour Capilano Filtration Plant THM Trihalomethane μg/L Micrograms per Litre µS/cm Micro-Siemens per centimetre WHO World Health Organization WQMRP Water Quality Monitoring and Reporting Plan Waterworks Utility Annual Report 2020 iv Useful Websites and Contact Information 3-1-1 City of Vancouver vancouver.ca/ Outside Vancouver: 604-873-7000 Vancouver Coastal Health vch.ca/ 604-675-3800 Waterworks Bylaw 4848 bylaws.vancouver.ca/4848c.PDF Metro Vancouver metrovancouver.org/ 604-432-6200 Metro Vancouver metrovancouver.org/events/watershed-tours/Pages/default.aspx Watershed Tours Page Health Canada canada.ca/en/health-canada.html 1-833-784-4397 BC Drinking Water bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_01009_01 Protection Act BC Drinking Water bclaws.gov.bc.ca/civix/document/id/complete/statreg/200_2003 Protection Regulation Metro Vancouver’s metrovancouver.org/services/water/quality-treatment-testing/tap- TapMap App water/tapmap/Pages/default.aspx Sampling Results app.vancouver.ca/EngWaterQuality_Net/Default.aspx “Building a City We Love” youtube.com/watch?v=zG0dhtSFSNI Water Sampling How to Check your Toilet youtube.com/watch?v=3TtNRUf7-lg for Leaks The Ambassador Program youtube.com/watch?v=SJ4A54jkpMk Waterworks Utility Annual Report 2020 v City of Vancouver Waterworks Utility The City of Vancouver Waterworks Utility purchases treated drinking water from Metro Vancouver, and operates a City-wide network of transmission and distribution water mains to deliver this water to customers. In 2020, Waterworks delivered 108.5 billion litres of drinking water throughout Vancouver. Waterworks consists of the Design Branch, which designs and administers the utility, and the Operations Branch, which builds, operates and maintains the distribution system. Waterworks has three core functions: 1. Ensure the drinking water delivered to customers meets health and quality standards. 2. Ensure water system assets
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