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Driving Speed to Value Three Diverse Approaches to Population Health Management

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Driving Speed to Value Three Diverse Approaches to Population Health Management DRIVING SPEED TO VALUE THREE DIVERSE APPROACHES TO POPULATION HEALTH MANAGEMENT A Chilmark Research PHM Insight Report JUNE 2017 2 © 2017 CHILMARK RESEAR C H CHILMARK RESEAR C H CHILMARK H C R RESEA CHILMARK H C R RESEA JUNE 2017 ABOUT CHILMARK RESEARCH Chilmark Research is a global research and advisory firm whose sole focus is the market for healthcare IT solutions. This focus allows us to provide our clients with the most in-depth and accurate research on the critical technology and adoption trends occurring throughout the healthcare sector. Areas of current research focus include among others: Clinician Network Management, Cloud-computing Models for Healthcare, IT-enabled Accountable Care Organizations, Care Coordination, Adoption of Mobile Technology and Consumer-facing Health and Wellness Ap- plications and Services. Using a pragmatic, evidence-based research methodology with a strong emphasis on primary research, Chilmark Research structures its research reports to serve the needs of technology adopters, consultants, investors and technology vendors. In addition to reports for the general market, Chilmark Research performs research for clients based on their specific needs. Such research has included competitive analyses, market opportunity assessments, strategic assessment of market and vendors for partnership and/or acquisition. In 2012, Chilmark Research launched its newest service, the Chilmark Advisory Service (CAS). The CAS was cre- ated in direct response to clients’ request for a continuous feed of research on the most pertinent trends in the adoption and use of healthcare IT. This is an annual subscription that provides not only access to a number of re- search reports throughout the year, but also direct access to Chilmark Research analysts to answer specific client needs. Please contact us directly for further information about CAS. Chilmark Research is proud of the clients it has had the pleasure to serve including Abbott Labs, Bluetooth Special Interest Group, Catholic Healthcare East, Cerner, HCA, Highmark, IBM, Kaiser-Permanente, McKesson, McKinsey, Microsoft, and Thomson Reuters to name a few. It is our hope that at some future date we will have the pleasure to serve you as well. 745 ATLANTIC AVENUE, 8TH FLOOR BOSTON, MA 02111 617.615.9344CHILMARK WWW.CHILMARKRESEARCH.COMRESEAR C H [email protected] The information in this report is proprietary to and copyrightedCHILMARK by Chilmark Research. No part of this report may be reproduced or distributed without prior permission of Chilmark Research. CareEvolutionRESEA has purchased these RdistributionC H rights and this copy of the report has been ex- pressly prepared for their use. Other thank this copyright disclaimer, all other content is the same as the originally published report. The infor- mation contained within the report is not intended as a solicitation of an offer to buy or sell any investment or other specific product. All infor- mation and opinions expressed in this report were obtained from sources believed to be reliable and in good faith. No representations or warranty expressed or implied is made as to its accuracy or completeness. Trademarked and service marked names appear throughout this report. Rather than use a trademark or service mark symbol with every occurrence, names are used in an editorial fashion, with no intention of infringement of the respective owner’s trademark or service mark. DRIVING SPEED TO VALUE: THREE DIVERSE APPROACHES TO PHM 3 CHILMARK RESEAR C H CHILMARK RESEAR C H JUNE 2017 TABLE OF CONTENTS EXECUTIVE SUMMARY . 7 Key Takeaways for HCOs Establishing PHM Strategies ................................................................... 7 PHM Deployment Speedbumps Abound ............................................................................................. 7 About This Report ..................................................................................................................................... 8 Looking Ahead ............................................................................................................................................ 8 TRENTON HEALTH TEAM: COMMUNITY COLLABORATION WITH PHM TECHNOLOGY ..................................................10 Background ...............................................................................................................................................10 Care Management Model ......................................................................................................................11 PHM Technology Deployment .............................................................................................................12 Technology Deployment by PHM Component .................................................................................13 Outcomes .................................................................................................................................................15 Keys to Success ........................................................................................................................................15 Lessons Learned .......................................................................................................................................15 Trenton Health Team Looking Ahead ..................................................................................................16 PARTNERS HEALTHCARE: PHM ENABLED BY A SOPHISTICATED RANGE OF TECHNOLOGY ...............................................18 Background ...............................................................................................................................................18 Care Management Model ......................................................................................................................19 PHM Technology Deployment .............................................................................................................20 Technology Deployment by PHM Component .................................................................................20 Outcomes ...................................................................................................................................................23 Keys to Success ........................................................................................................................................23 Lessons Learned .......................................................................................................................................24 Partners Healthcare Looking Ahead ...................................................................................................24 MARSHFIELD CLINIC: DIFFERENTIATE WITH PROPRIETARY EHR AND PHM TECHNOLOGY.............................................25 Background ...............................................................................................................................................25 Care Management Model ......................................................................................................................26 PHM Technology Deployment .............................................................................................................27 Technology Deployment by PHM Component .................................................................................28 Outcomes ...................................................................................................................................................30 Keys to Success ........................................................................................................................................31 Lessons Learned .......................................................................................................................................31 Marshfield Clinic Health System Looking Ahead .............................................................................32 CONCLUSIONS AND RECOMMENDATIONS .......................33 ABOUT THE AUTHOR ...........................................38 4 TABLE Of Contents © 2017 CHILMARK RESEAR C H CHILMARK RESEAR C H CHILMARK H C R RESEA CHILMARK H C R RESEA JUNE 2017 TABLES AND FIGURES TRENTON HEALTH TEAM: COMMUNITY COLLABORATION WITH PHM TECHNOLOGY ..................................................10 Table 1. THT Outcomes from Care Coordination of Top 50 ER High-Utilizers .........................15 PARTNERS HEALTHCARE: PHM ENABLED BY A SOPHISTICATED RANGE OF TECHNOLOGY ...............................................18 Table 2. PHS’ Technology Enablement for PHM ..............................................................................21 Table 3. PHS Outcomes Improvements for High-Risk CM Program Within Two Years of Program Enrollment ................................................................................................................................................23 MARSHFIELD CLINIC: DIFFERENTIATE WITH PROPRIETARY EHR AND PHM TECHNOLOGY.............................................25 Figure 1. MCHS’ Geographical Footprint ...........................................................................................25 Table 4. MCHS Clinical and Quality Outcomes Improvements ....................................................31 CONCLUSIONS AND RECOMMENDATIONS .......................33 Table 5. Factors Influencing PHM Speed to Value (cont’d next page) .........................................33 Table 5. Factors Influencing PHM Speed to Value ...........................................................................34
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