DRIVING SPEED TO VALUE THREE DIVERSE APPROACHES TO POPULATION HEALTH MANAGEMENT A Chilmark Research PHM Insight Report JUNE 2017 2 © 2017 CHILMARK RESEAR C H CHILMARK RESEAR C H CHILMARK H C R RESEA CHILMARK H C R RESEA JUNE 2017 ABOUT CHILMARK RESEARCH Chilmark Research is a global research and advisory firm whose sole focus is the market for healthcare IT solutions. This focus allows us to provide our clients with the most in-depth and accurate research on the critical technology and adoption trends occurring throughout the healthcare sector. Areas of current research focus include among others: Clinician Network Management, Cloud-computing Models for Healthcare, IT-enabled Accountable Care Organizations, Care Coordination, Adoption of Mobile Technology and Consumer-facing Health and Wellness Ap- plications and Services. 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DRIVING SPEED TO VALUE: THREE DIVERSE APPROACHES TO PHM 3 CHILMARK RESEAR C H CHILMARK RESEAR C H JUNE 2017 TABLE OF CONTENTS EXECUTIVE SUMMARY . 7 Key Takeaways for HCOs Establishing PHM Strategies ................................................................... 7 PHM Deployment Speedbumps Abound ............................................................................................. 7 About This Report ..................................................................................................................................... 8 Looking Ahead ............................................................................................................................................ 8 TRENTON HEALTH TEAM: COMMUNITY COLLABORATION WITH PHM TECHNOLOGY ..................................................10 Background ...............................................................................................................................................10 Care Management Model ......................................................................................................................11 PHM Technology Deployment .............................................................................................................12 Technology Deployment by PHM Component .................................................................................13 Outcomes .................................................................................................................................................15 Keys to Success ........................................................................................................................................15 Lessons Learned .......................................................................................................................................15 Trenton Health Team Looking Ahead ..................................................................................................16 PARTNERS HEALTHCARE: PHM ENABLED BY A SOPHISTICATED RANGE OF TECHNOLOGY ...............................................18 Background ...............................................................................................................................................18 Care Management Model ......................................................................................................................19 PHM Technology Deployment .............................................................................................................20 Technology Deployment by PHM Component .................................................................................20 Outcomes ...................................................................................................................................................23 Keys to Success ........................................................................................................................................23 Lessons Learned .......................................................................................................................................24 Partners Healthcare Looking Ahead ...................................................................................................24 MARSHFIELD CLINIC: DIFFERENTIATE WITH PROPRIETARY EHR AND PHM TECHNOLOGY.............................................25 Background ...............................................................................................................................................25 Care Management Model ......................................................................................................................26 PHM Technology Deployment .............................................................................................................27 Technology Deployment by PHM Component .................................................................................28 Outcomes ...................................................................................................................................................30 Keys to Success ........................................................................................................................................31 Lessons Learned .......................................................................................................................................31 Marshfield Clinic Health System Looking Ahead .............................................................................32 CONCLUSIONS AND RECOMMENDATIONS .......................33 ABOUT THE AUTHOR ...........................................38 4 TABLE Of Contents © 2017 CHILMARK RESEAR C H CHILMARK RESEAR C H CHILMARK H C R RESEA CHILMARK H C R RESEA JUNE 2017 TABLES AND FIGURES TRENTON HEALTH TEAM: COMMUNITY COLLABORATION WITH PHM TECHNOLOGY ..................................................10 Table 1. THT Outcomes from Care Coordination of Top 50 ER High-Utilizers .........................15 PARTNERS HEALTHCARE: PHM ENABLED BY A SOPHISTICATED RANGE OF TECHNOLOGY ...............................................18 Table 2. PHS’ Technology Enablement for PHM ..............................................................................21 Table 3. PHS Outcomes Improvements for High-Risk CM Program Within Two Years of Program Enrollment ................................................................................................................................................23 MARSHFIELD CLINIC: DIFFERENTIATE WITH PROPRIETARY EHR AND PHM TECHNOLOGY.............................................25 Figure 1. MCHS’ Geographical Footprint ...........................................................................................25 Table 4. MCHS Clinical and Quality Outcomes Improvements ....................................................31 CONCLUSIONS AND RECOMMENDATIONS .......................33 Table 5. Factors Influencing PHM Speed to Value (cont’d next page) .........................................33 Table 5. Factors Influencing PHM Speed to Value ...........................................................................34