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Crisis Communications

1 2 1 3 2 4 3 5 4 6 5 7 6 In short, do your values match the generally held values of the public? Which public?

8 7 9 8 10 9 11 1 0 12 1 1 13 1 2 Sudden vs. Smoldering Crisis

SUDDEN 28.53%

SMOLDERING 71.47%

14 2017 Crisis Categories

3.94 % 4.52% 3.67% 5.76% Catastrophes 4.52% 10.94% Class Action Lawsuits 3.67% 4.47% Consumerism/Activism 5.76% 2.86% Cyber Crime 4.47% 6.64% Defects and Recalls 2.86% Discrimination 18.01% Environmental Damage 4.52% 18.01% Executive Dismissal 4.18% 26.73% Labor Disputes 3.77% Mismanagement 26.73% Whistleblowing 6.64% White Collar Crime 10.94% Other 3.94%

4.52% 3.77% 4.18%

15 2017 Crisis Categories

CATEGORY 2017% 2016% CATEGORY 2017% 2016% Catastrophes 4.12% 0.17% Financial Damage 0.11% 0.14% Casualty Accidents 1.61% 0.02% Hostile Takeovers 1.28% 0.14% Class Actions 3.67% 3.93% Labor Disputes 3.77% 0.15% Activism 5.76% 6.83% Mismanagement 26.73% 30.93% Cyber 4.47% 5.24% Sexual Harrassment 0.70% 0.51% Defects/Recalls 2.86% 3.17% Whistlesblowers 6.64% 6.60% Discrimination 18.01% 21.84% White Collar Crime 10.94% 11.07% Envrnmtl Damage 4.52% 2.66% Workplace Violence 0.24% 0.32% Exec Dismissals 4.18% 3.66%

16 28%

17 2 1 18 2 2 19 2 3 • FaceBook (2.23 billion users) • Instagram • Linked In • Twitter

20 2 4 2 4 21 2 5 22 2 6 23 2 7 24 2 8 25 2 9 26 3 0 27 3 1 28 3 2 29 3 3 30 3 4 31 3 5 32 3 6 33 3 7 34 3 8 35 3 9 36 4 0 37 4 1 38 4 2 39 4 3 40 4 4 41 4 5 – Website

– Livestream – Voicemail

42 4 6 43 4 7 INTRODUCTION

While Buckner is dedicated to safe, responsible operations and the highest standards for those we serve, nothing will test our public reputation more than our behavior during a crisis. During an emergency or other crisis, our communications have these objectives: 1. To help the news media focus on known facts and positive behavior. 2. To portray the organization as responsible and caring, with the highest Christian standards. 3. To maintain stakeholder confidence in Buckner, specifically, employees, client families, trustees, and donors. 4. To respond in a timely manner to all inquiries. 5. To resolve the crisis in as timely a way as possible. 6. To evaluate the communications response after the crisis has passed.

If we achieve these objectives, we will help protect not only our own organization but also the interests of similar providers and other Christian organizations.

POLICY

Because the news media will influence public perceptions of us during a crisis, our media communications policies are: § We will become an authoritative, reliable source of accurate information for the news media and the public. § In an emergency, (depending on the nature and severity of the event) we will issue our first news release or statement within one hour after we have been notified of an emergency and periodically supply additional information to the news media if possible and feasible. § A Buckner senior executive from the Executive Leadership Team (ELT) will brief the news media early in the crisis, and during the briefing we will state what we are doing to overcome the crisis and prevent recurrence. § We will distribute all information to employees and trustees at the same time it is released to the news media or within as short of a period as possible to ensure that we control the messaging and its release to the public through media channels.

WHEN TO USE THIS MANUAL

This manual is prepared specifically to provide a public relations response to an event that: § Has resulted or may result in significant damage to facilities. § Has resulted or may result in death, injury, or health or safety problems for clients, the public or employees. § Disrupts operations. § Questions our workplace practices and/or values. § Places Buckner in the public square via any number of media channels.

Buckner International Crisis Communications Manual Page 1 [1.18] 44 This manual is for use in any other situation that calls into question the integrity of our organization, its people or services.

45 Buckner International Crisis Communications Manual Page 2 [1.18] ACTIVATION Notification

Buckner Corporate Communications is notified of a situation by: Source Nature of Event

Name:

Telephone:

Name:

Telephone:

Name:

Telephone:

Name:

Telephone:

Name:

Telephone:

If the Vice President of Communications is notified first by the news media, then Communications calls the source listed above or the appropriate Buckner staff contact, depending on the nature of the situation.

Call-Out The representative who first learns of an emergency or other situation will begin notifying those who should respond: 1st to learn calls: 1. Appropriate Ministry Vice President or President, who then determines further contacts. 2. Buckner International President 3. Vice President of Communications 4. General Counsel 5. Chief Development Officer

Then: # 1 Buckner International President or his designee calls or contacts (depending on the crisis): 6. Trustee Chair 7. Trustee Executive Committee 8. Buckner International Board of Trustees

Buckner International Crisis Communications Manual Page 3 [1.18] 46

Then: # 2 Vice President of Communications calls: 9. Buckner International Receptionist 10. Director of Media Relations 11. Associate Vice President of Public Relations 12. Director of Marketing

Notification team leaders Public Relations and Marketing leaders, call all other: 13. Associate Director of Public Relations 14. Senior Coordinate of Social Media 15. Web Editor 16. Web Manager

All team members should immediately report for duty at the media information center or Buckner corporate offices. The Communications representative(s) going to the site should report to the media information center prepared to travel.

Buckner International Crisis Communications Manual 47 Page 4 [1.18] TELEPHONE DIRECTORY

Name Office Phone Home Phone Cellular Phone Scott Collins 214-758-8061 214-507-5834 Russ Dilday 214-758-8063 817-572-1350 214-507-5813 Chris Ruth 214-758-8053 630-536-9139 469-623-9941 John Hall 214-758-8181 214-908-1391 Sabrina Pinales 214-758-8061 469-826-4992 Brad Vinson 214-758-8062 972-514-1447 214-543-9454 Melissa Martin 214-758-8195 972-215-6376 Aimee Freston 214-758-8194 214-676-4889 Christie Gibson 214-758-8068 469-387-4919

Albert Reyes 214-758-8190 214-205-4971 Arnie Adkison 214-758-8051 972-523-9479 Henry Jackson 214-758-8134 210-507-6071 Charlie Wilson 214-758-8032 214-564.9188 Tony Lintelman 214-758-8077 214-668-5515 Steve Wakefield 214-758-8040 469-401-3196 Richard Munoz 214-758-8079 214-534-0241 Margaret Elizabeth McKissack 214-758-8055 214-850-7532

Ed Francis 972-461-7225 214-288-8065 Rodney Henry 903-757-5804 903-237-8868

Brian Robbins 214-758-8010 512-656-3238 Ben Mazarra 409-861-7504 409-771-0555

Buckner International Crisis Communications Manual Page 5 [1.18]

48 TELEPHONE DIRECTORY

Name Office Phone Home Phone Cellular Phone Dida Horton- BRS 214-758-8034 817-235-7946 Susan Phelps 281-677-5904 713-201-2414 Doyle Antle 512-491-5430 512-423-1924 Aaron Hargett 325-655-7391 325-212-5786 Elizabeth Arnold 214-758-8030 214-538-6829 Wes Wells 903-252-6707 903-235-4372 Jessica Moore 214-758-8136 817-657-8651

David Ummel 903-757-9383 903-495-2838 Candace Gray 214-319-3483 214-478-6283 Jefferey (Boomer) Scott Edmonds 512-756-7540 409-201-5392 Kathy McGee 806-795-7151 806-831-4676 Monica Salinas 956-585-4847 x222 956-458-2223 Randy Daniels 214-758-8024 214-693-6439 JoAnn Cole 214-758-8029 214-507-6068 Samela Macon 409-866-0976 409-284-3320 Laura May 409-866-0976 409-791-0192 Marisa Phillips 936-637-3300 936-208-7731

Buckner International Crisis Communications Manual Page 6 [1.18]

49 INTRODUCTION

While Buckner is dedicated to safe, responsible operations and the highest standards for those we serve, nothing will test our public reputation more than our behavior during a crisis. During an emergency or other crisis, our communications have these objectives: 1. To help the news media focus on known facts and positive behavior. 2. To portray the organization as responsible and caring, with the highest Christian standards. 3. To maintain stakeholder confidence in Buckner, specifically, employees, client families, trustees, and donors. 4. To respond in a timely manner to all inquiries. 5. To resolve the crisis in as timely a way as possible. 6. To evaluate the communications response after the crisis has passed.

If we achieve these objectives, we will help protect not only our own organization but also the interests of similar providers and other Christian organizations.

POLICY

Because the news media will influence public perceptions of us during a crisis, our media communications policies are: § We will become an authoritative, reliable source of accurate information for the news media and the public. § In an emergency, (depending on the nature and severity of the event) we will issue our first news release or statement within one hour after we have been notified of an emergency and periodically supply additional information to the news media if possible and feasible. § A Buckner senior executive from the Executive Leadership Team (ELT) will brief the news media early in the crisis, and during the briefing we will state what we are doing to overcome the crisis and prevent recurrence. § We will distribute all information to employees and trustees at the same time it is released to the news media or within as short of a period as possible to ensure that we control the messaging and its release to the public through media channels.

WHEN TO USE THIS MANUAL

This manual is prepared specifically to provide a public relations response to an event that: § Has resulted or may result in significant damage to facilities. § Has resulted or may result in death, injury, or health or safety problems for clients, the public or employees. § Disrupts operations. § Questions our workplace practices and/or values. § Places Buckner in the public square via any number of media channels.

Buckner International Crisis Communications Manual Page 1 [1.18] 50 COMUNICATIONS DEPARTMENT ASSIGNMENTS

Name Responsibility Senior executive; conducts media briefings; may go to the site as warranted and appropriate

Chief Technical Spokesperson; provides technical explanations to the media

Scott Collins Serves as public relations/media counselor to senior Russ Dilday management; advises senior management of necessary public relations actions and identifies issues developing in the media; approves all material for release to the media

Scott Collins Directs all activity with the news media; makes staffing assignments and schedules; ensures the timely distribution of the initial news release

Scott Collins Gathers information from the organization’s crisis Russ Dilday management team; prepares opening statement for Chris Ruth briefings; writes news releases and media advisories; Christie Gibson may answer inquiries from the media; distributes Melissa Martin information directly to Buckner constituents via email, John Hall Web site, podcasting, blogs, social networks Aimee Freston (MySpace, Facebook), coordinates text messages

Scott Collins Responds to media inquiries Chris Ruth

Scott Collins Goes to the site, if necessary to coordinate all media Chris Ruth activity at the site Russ Dilday Sabrina Pinales Answers telephones, completes telephone log form and gives to those public relations representatives authorized to talk to the news media

Chris Ruth Sets up the media briefing center, arranges for media John Hall access to briefing facility, arranges for additional Bradley Vinson phone lines and food service for media briefing center Russ Dilday and media information center

John Hall Records all briefings on Russ Dilday Chris Ruth Monitors the news media and records key newscasts

Buckner International Crisis Communications Manual 51 Page 9 [1.18]

Name Responsibility John Hall Prepares communications for employees Aimee Freston Russ Dilday Collects and prepare obituary or other employee John Hall information

Sabrina Pinales Carries out the telephone notification of crisis communications team members

Sabrina Pinales Provides general administrative support; copying, Yvonne Hernandez faxing, coordinating with PR Newswire or other distribution channel; posts news releases advisories, backgrounds, etc. on bulletin boards in the briefing center

Sabrina Pinales Provides general administrative support Yvonne Hernandez Scott Collins Maintains this crisis communications manual on a Chris Ruth continuing basis Sabrina Pinales

52 Buckner International Crisis Communications Manual Page 10 [1.18] ROLES AND RESPONSIBILITIES – ON SITE

§ Receives all current information approved for release. § Prepares any and all Buckner staff for public media statements. § Provides approved and confirmed information to the media at the site. § Coordinates information activities with other public relations at the site. § Provides information to Buckner offices about events at the site and the tone and nature of media questioning. § Collects information released by others. § Maintains contact with company offices (cellular phone). § Educates the media on relevant issues.

Each state and the federal government may have its own agency to conduct official investigations into certain incidents. That agency will also release information to the media about the situation, the investigation and any findings. Our public relations representative at the site should not violate the investigating agency’s information policies but must still protect our reputation and interests.

The investigating agency will usually brief the media or publish information about the investigation at least once a day. The on-site representative should attend these briefings to hear what is being released – and what questions are being asked by the media. The tone and the subject of the questions may indicate coverage harmful to Buckner and should be reported to the senior public relations leader. In addition, the public relations representative at the site should coordinate all releases of information with Buckner offices to ensure consistency.

If an event occurs on public property, other officials may try to take control of media relations and the on-site public relations representative may be powerless to protect our interests; a positive working relationship should be established with other public relations representatives at the site as early as possible.

At the site, information can be given in one-on-one interviews or at more formal briefings, if a briefing facility exists. Priority media may be given telephone interviews with executives at company offices. The on-site public relations representative should be trained and prepared to do televised interviews.

More than one representative may be sent to the site.

Buckner International Crisis Communications Manual Page 11 [1.18] 53 FACILITIES

1. Media Information Center Location: Buckner International offices: All media activity will be managed from the Media Information Center. All telephone activity with the news media is conducted from here, and it is the primary work area of the public relations team. All media materials are prepared here. The facility is accessible up to 24-hours a day and on weekends. All media materials are posted for ready reference and a status board should be visible to those talking to the media by telephone.

The Calabria Community Center on the campus is a possible alternative, assuming the crisis is not specific to that campus or program(s).

2. Media Briefing Center Location: Dependent on location of the crisis; Preferable choices are the Marriot Hotel or Sheraton Downtown Hotel in : All in-person media briefings by senior management will be conducted at headquarters unless a senior executive goes to the site. Security should be provided to keep the media from entering other areas of company offices. This facility may be occupied by media up to 24-hours a day and can be closed when there is no additional information to release.

3. Site Information Center Location: Dependent on location of the crisis; Preferable to use local hotel: All on-site media activity will be conducted here. Information released here should be the same information released at company offices. This facility may be used by the media up to 24-hours a day until the media depart. Hotel conference rooms or a large hall can make an ideal location.

The Media Briefing Center should be big enough to accommodate 50 or more journalists. It should be equipped with: § a lectern and one microphone with multi-box for TV and radio microphones § TV lighting § microwave satellite access for news vehicles § tables and chairs arranged classroom style § an area for television cameras, perhaps on a riser § electrical outlets for cameras and computers § extra telephones § a background curtain behind the lectern § a bulletin board for posting news releases § a message board for the media § wireless internet access § adequate cell phone coverage

It is advisable to not use a company logo or name on either the background curtain or the lectern. Food and beverages should be provided. Parking should be sufficient and close by. Provide security to keep journalists from unauthorized entry into other company areas.

Buckner International Crisis Communications Manual Page 12 [1.18]

54 (Note: It is possible to use an auditorium or convert part of a cafeteria to a media briefing center. The Baptist General Convention of office on Rambler Road off of Central Expressway is one consideration.)

55 Buckner International Crisis Communications Manual Page 13 [1.18] SITUATION REPORT

Use this form to record information when you are notified of a situation.

Source of information: ______

Type of incident: ______

What happened? ______

______

______

Where did it happen? ______

______

When did it happen? Time: ______Date: ______

Are there any deaths or injuries? ______

Number of casualties? ______

What is the situation now? ______

______

What are we doing in response? ______

______

Other Confirmed information: ______

______

______

______

______

______

Report prepared by ______

Buckner International Crisis Communications Manual Page 14 [1.18] 56 NEWS RELEASE APPROVAL Use this form to obtain and document approvals for each news release or prepared statement.

Date: ______Time: ______Release # ______Draft # ______

Headline: ______

To be released on (date) ______

Source(s) of Information - Information in the attached news release was obtained from:

Name: ______

Name: ______

Approved by OK – (Initial)

Senior Executive: ......

Chief spokesperson: ......

Public Relations: ......

Other: ......

Other: ......

Legal, if necessary: ......

Human Resources (employee information): ......

Source(s) of Information (see above):

Name: ......

Name: ......

Additional Information

Supplied By Approved By (Initial) Picture(s) Drawing, Diagram, Map Charts, Tables

Attach this approval form to the final news release and store for future reference

Buckner International Crisis Communications Manual Page 15 [1.18]

57 MEDIA BRIEFING ROOM

Curtain or Other Backdrop

Separate Lectern with Entry Microphone on Riser Door for Briefer Multi-Box Connected to Mic

Chairs comfortably spaced Chairs comfortably spaced

Chairs comfortably spaced Chairs comfortably spaced

Chairs comfortably spaced Chairs comfortably spaced

Chairs comfortably spaced Chairs comfortably spaced

Media Sign-In Chairs comfortably spaced Chairs comfortably spaced Table

Chairs comfortably spaced Chairs comfortably spaced Media Entry Door

Riser for Television Cameras and Crews

Room should be located so that TV crews can run cable to vans and trucks in parking area.

Buckner International Crisis Communications Manual 58 Page 16 [1.18] STANDBY STATEMENTS AND BACKGROUND INFORMATION

Standby Statements

In response to questions about the cause of an accident:

It is much too early to talk about the cause of this incident. It will take days or weeks of

investigation to determine why this happened so that we can prevent this kind of accident

from ever happening again. The investigation will be conducted by the

______, and we will cooperate fully in that investigation. We

will not speculate about what may have been the cause, and we encourage others not to

speculate.

When you have no more information to release:

We have released all of the confirmed information that we have at this time. As soon as

we have additional facts, we will share them with you.

In response to questions about victims:

Confirming identities of victims is one of the most difficult and sensitive matters we face

after an incident like this. We are working as rapidly and as accurately as we can. This does not mean that we are ignoring the needs of the families; in fact we are working closely with

them. As names are confirmed, we will notify relatives first before we release any names to the public. This can be a time-consuming process – but we want to avoid errors. We know

that this process is painful for family and friends, but we hope you will understand.

An expression of sympathy:

All of us at ______extend our deepest sympathy to the

families and friends of those killed. Safety is our top priority, and we are cooperating fully in the investigation to ensure that

such an accident never happens again.

Buckner International Crisis Communications Manual Page 17 [1.18]

59 BACKGROUND INFORMATION

Some recommended backgrounders to have on hand for release to the media: 1. A brief history of Buckner and its operations. 2. Operating information that illustrates longer-term, normal operations. 3. What you do to help families and survivors. 4. Standard boilerplate information for media use in describing Buckner. 5. Locations of operations and ministries around the world. 6. Corporate printed materials as needed and relevant. 7. Local marketing brochure. 8. Spokesperson bio.

In addition, you will want to have other information to use as needed: 1. Your safety record. 2. Past accidents and incidents, with families, injuries and the causes of the accidents. 3. Be aware of similar events or crises at other organizations. 4. Industry standards related to the particular topic at the center of the crisis.

Buckner International Crisis Communications Manual 60 Page 18 [1.18] MEDIA CONTACTS

National & International Contacts Media Contact Telephone eMail Wire Service AP (Texas Maud Beelman (972) 991- [email protected] Bureau) 2100 P: [email protected] F: (212) 621- 7046 UPI Allen Cone (202) 898- [email protected]; [email protected] 8000 P: [email protected] F: (202) 898- 8048 AP Warren Levinson (202) 641- [email protected]; [email protected] NETWORK 9000 P: [email protected] News (Radio) F: (202) 370- 2717 Maria Caspani (646) 223- [email protected] 4074 P: [email protected] F: (646) 223- 8780 Bloomberg Anne Cronin (212) 318- [email protected] 2000 P: [email protected] F: (917) 369- 5000 National Media CNN Melanie Whitley (404) 827- @cnn.com Jason Morris 1500 P: [email protected] (Dallas Producer) F: (212) 275- P: [email protected] 9532 ABC David Caplan (212) 456- [email protected] Ryan Owens 2700 P: [email protected] (Dallas F: (212) 456- P: [email protected] Correspondent) 4866 CBS Scott Keenan (212) 975- [email protected] (Southern Bureau 4321 P: [email protected] Chief) F: (212) 597- P: [email protected] David Begnaud 4220 (Dallas P: (202) 457- Correspondent) 4321 NBC Al Henkel (Senior (212) 664- [email protected]; [email protected] Coordinating 5222 P: [email protected] Producer, Fort F: (212) 664- Worth) 2994 Fox National (212) 301- [email protected]; Assignment Desk 3000 [email protected]

Buckner International Crisis Communications Manual 61 Page 19 [1.18] Casey Stegall F: (212) 301- P: [email protected] (Dallas 4224 Correspondent) Wall Street Miguel Gonzalez (202) 862- [email protected]; Journal 9200 [email protected] F: (212) 416- P: [email protected] 2733 USA Today Rick Jervis (Texas (512) 533- [email protected] correspondent) 2203 (Rick’s P: [email protected] cell) F: (703) 854- 2079

International Media CNN International (404) 827- [email protected] Assignment Desk 1500 MSNBC International (212) 664- mediainquiries@.com Assignment Desk 4444 F: (212) 664- 2994 John Moody (212) 301- [email protected] 3000 P: [email protected] F: (212) 301- 4224

Buckner International Crisis Communications Manual 62 Page 20 [1.18] LOCAL MEDIA CONTACTS Amarillo Media Contact Telephone eMail Local Media KAMR – TV Aaron Langston 806.383.5404 [email protected] F. P: [email protected] 806.381.0912 KFDA – TV Walt Howard 806.383.6397 [email protected] F P: [email protected] 806.381.9859 KVII – TV Brandon Carpenter 806.373.1787 [email protected] F P: [email protected] 806.371.7329 Accent West Don Cantrell 806.371.8411 [email protected] (magazine) F 806.371.9129 Amarillo Globe- Michael Schumacher 806.376.4488 [email protected] News F P: 806.373.0810 [email protected]

Media Where Employees Live

Buckner International Crisis Communications Manual 63 Page 21 [1.18] LOCAL MEDIA CONTACTS Austin Media Contact Telephone eMail Local Media KEYE - TV Rob Cartwright 512.835.0042 [email protected]; F [email protected] 512.490.2111 KTBC - TV Brandy Ann Dunfee 512.472.0988 [email protected]; F [email protected] 512.495.7060 P: [email protected] KVUE - TV Olilvia Suarez 512.459.9442 news@.com F P: [email protected] 512.533.2233 KNVA - TV Robert Maxwell 512.476.2863 knva530@.com F P: [email protected] 512.469.0630 KXAN - TV Jerry Becker 512.703.5300 [email protected]; F [email protected] 512.469.0630 P: [email protected] Austin American Roberto Vallalpando 512.445.3881 [email protected] Statesman F P: [email protected] 512.445.3679 Elgin Courier Valerie Reddell 512.285.3333 [email protected] F 512.285.9406 Austin Mike Parker 512.267.4449 [email protected] Community F Newspapers 512.267.4464 Villager T. L. Wyatt 512.476.0082 [email protected] F 512. 476.0179 AP Austin Chris Tomlinson (512) 472- [email protected] 4004 P: [email protected] F: (512) 469- 0800 Media Where Employees Live

Buckner International Crisis Communications Manual 64 Page 22 [1.18] LOCAL MEDIA CONTACTS Beaumont Media Contact Telephone eMail Local Media KBMT - TV David Ingram 409.833.7512 12news@-tv.com; Scott Eslinger F [email protected] 409.981.1564 P: [email protected] P: [email protected] KFDM – TV Tom Wright 409.895.4675 news@.com F P: [email protected] 409.892.7305 Beaumont Tim Kelly 409.833.3311 [email protected] Enterprise F P: [email protected] 409.880.0757 Port Arthur News Ken Stickney 409.721.2400 [email protected] F P: [email protected] 409.724.6854 Orange Leader Dawn Burleigh [email protected] P: [email protected]

Media Where Employees Live

Buckner International Crisis Communications Manual 65 Page 23 [1.18] LOCAL MEDIA CONTACTS Dallas/Fort Worth Media Contact Telephone eMail Local Media KDFW – TV James Nichols 214.720.3155 @kdfwfox4.com; F [email protected] 214.720.3263 P: [email protected] KTVT - TV Tiffany Moore 817.496.7711 news@.com Giles Hudson F P: [email protected] 214.696.9011 P: [email protected] KXAS – TV Danielle Boyd 817.429.5555 [email protected] Emily Allen F P: [email protected] 817.654.6325 P: [email protected] KXTX – TV Cynthia Garcia 817.429.5555 conteodenoticias@.com (Telemundo) F P: [email protected] WFAA – TV Jack Beavers 214.748.9631 news8@.com Lance Conrad F P: [email protected] 214.977.6585 P: [email protected] Baptist Standard Marv Knox…magazine 214.630.4571 [email protected] F P: [email protected] 214.638.8535 Dallas Robyn Jimenez 214.941.3100 [email protected] Examiner F 214.941.3117 Dallas Morning Steve Harris 214.977.8222 [email protected]; News Dana Branham F [email protected] (breaking news 214.977.8517 P: [email protected] reporter) P: [email protected] The Dallas Jihad Muhammad 214.428.8958 [email protected] Weekly F P: [email protected] 214.428.2807 Lakeshore Rick Mann 972.398.4200 [email protected] Times F P: [email protected] 972.398.4470 Mesquite News Rick Mann 972.398.4200 [email protected] F P: [email protected] 972.398.4470 Park Cities Peter Waters 214.369.7570 [email protected] News F P: [email protected] 214.369.7736 People (none) 214.739.2244 [email protected] Newspapers F 214.363.6948 Plano Star Rick Mann 972.398.4200 [email protected] Courier F P: [email protected] 972.398.4470

Buckner International Crisis Communications Manual 66 Page 24 [1.18] Dallas Observer Patrick Williams [email protected] P: [email protected]

67 Buckner International Crisis Communications Manual Page 25 [1.18]

Media Contact Telephone eMail Local Media continued AP Dallas Maud Beelman (972) 991-2100 [email protected] F: (972) 991- P: [email protected] 7207 AP Fort Worth Angela Brown (817) 348-0367 [email protected] F: (817) 348- P: [email protected] 0366 Media Where Employees Live

68 Buckner International Crisis Communications Manual Page 26 [1.18] LOCAL MEDIA CONTACTS Media Contact Telephone eMail Local Media KHOU – TV Bill Bishop 713.521.4388 assignments@.com Denise Davis F P: [email protected] 713.520.7763 P: [email protected] KPRC – TV John Steiger 713.222-6397 [email protected] F P: [email protected] 713.771.4930 KRIV – TV Robert Segura 713.479.2801 [email protected] F P: [email protected] 713.479.2859 KTRK – TV Jason Jobes 713.666.0713 [email protected]; F [email protected] 713.664.0013 P: [email protected] Houston Mike Snyder 713.362.7171 [email protected]; Chronicle F [email protected] 713.362.6806 P: [email protected] Houston Press Margaret Downing 713-280-2400 P: [email protected]

Houstonia Nicki Koetting 713-862-4570 [email protected] Magazine P: [email protected]

Houston Von Jiles 713.663.6996 [email protected] Defender F 713.663.7116 Houston Wes Swift 281.668.1100 [email protected] Community F Houston Forward Joyce Jenkins 713.526.4727 [email protected] Times F P: [email protected] 713.526.3170 Houston Matters Craig Cohen 713-440-8870 [email protected] (KUHF AM) Michael Hagerty P: ccohen@.org P: [email protected] AP Houston Juan Lozano (281) 872- [email protected] 8900 P: [email protected] F: (281) 872- 9988 Media Where Employees Live

Buckner International Crisis Communications Manual 69 Page 27 [1.18]

LOCAL MEDIA CONTACTS Lubbock Media Contact Telephone eMail Local Media KAMC – TV Russ Poteet 806.745.2345 [email protected]; Brian Maynard F [email protected] 806.748.2250 P: [email protected]; [email protected] P: [email protected] KCBD – TV Ruben Villareal 806.744.1414 11listens@.com F P: [email protected] 806.744.0449 KJTV – TV Jeff Klotzman 806.745.3434 [email protected] F P: [email protected] 806.748.1949 KLBK – TV Russ Poteet 806.745.2188 [email protected] F P: [email protected] 806.748.2250 Telemundo Karen Navia 505-884-5353 P: [email protected] Alejandro Contreras P: [email protected] Borger News- Michelle Berry 806.273.5611 [email protected] Herald F 806.273.2552 Brownfield News Brian Brisendine 806.637.4535 [email protected] F 806.637.3795 Castro County Jeff Blackmon 806.647.1234 [email protected] News F 806.647.3112 Floyd County Barbara Anderson 806.983.3737 [email protected] Hesperian- F Beacon 806.983.3141 Lamb County Joella Lovvorn 806.385.4481 [email protected] Leader-News F 806.385.4640 Lubbock Adam Young 806.766.8724 [email protected] Avalanche- F P: [email protected] Journal 806.744.9603 Levelland & John Rigg 806.894.3121 [email protected]

70 Buckner International Crisis Communications Manual Page 28 [1.18] Hockley County F News Press 806.894.7957 Idalou Beacon Jona Janet [email protected]

The Slatonite James Vlillanueva 806-828-6201 [email protected] P: [email protected]

Media Where Employees Live

Buckner International Crisis Communications Manual 71 Page 29 [1.18] LOCAL MEDIA CONTACTS Midland Media Contact Telephone eMail Local Media KMID - TV Chase Cochran 432.563.4421 [email protected] F 432.560.2267 P: [email protected]

KMLM – TV Al Cooper 432.563.0420 [email protected] F 432.563.1736 P: [email protected] KWES – TV Crystal Crews 432.567.9991 [email protected] F 432.567.9994 P: [email protected] KOCV – TV (none) 432.580.0036 dudneytl@ector- F 432.334.3756 county.k12.tx.us KOSA – TV Jay Hendricks 432.580.6397 [email protected]; F 432.580.9802 [email protected] P: [email protected] Midland Reporter Steward Doreen 432.687.8856 P: [email protected] Telegram F 432.682.6173 Laura Dennis 432.337.4661 [email protected] F 432.333.7745 P: [email protected]

Media Where Employees Live

Buckner International Crisis Communications Manual 72 Page 30 [1.18] LOCAL MEDIA CONTACTS North – Longview & Tyler Media Contact Telephone eMail Local Media KFXK - TV 903.236.0051 [email protected] F 903.753.6637 KETK – TV Christa Wood 903.279.0863 [email protected]; F [email protected]; 903.561.2459 [email protected] P: [email protected] KLTV – TV Erika Bazaldua 903.597.5588 news@.com F P: [email protected] 903.510.7849 KYTX-TV Steve Jackson (903) 581-2211 [email protected] F: (903) 534- P: [email protected] 3782 Kilgore News James Draper 903.984.2593 [email protected] Herald F P: 903.984.7462 [email protected] Longview News Richard Brack 903.757.3311 [email protected] Journal F P: [email protected] 903.757.3742 Tyler Morning Dave Berry 903.596.6397 [email protected] Telegraph F P: [email protected] 903.595.0335

Media Where Employees Live

Buckner International Crisis Communications Manual 73 Page 31 [1.18] LOCAL MEDIA CONTACTS Media Contact Telephone eMail Local Media KVEO - TV Brenda Medina 956.544.2323 [email protected] F P: [email protected] 956.544.4636 KNVO – TV Angel Covarrubias 956.687.4848 [email protected] (Univision) F P: [email protected] 956.687.7784 KGBT – TV Elizabeth Gomez 956.421.4444 [email protected]; F [email protected] 956.412.3523 P: [email protected] Brownsville Ryan Henry 956.542.4301 [email protected] Herald F P: [email protected] 956.542.0840 The Monitor Michael Rodriguez 956.683.4000 [email protected] F P: [email protected] 956.683.4401 Valley Morning Diana Maldonado 956.430.6200 [email protected] Star F P: [email protected] 956.430.6233 Valley Town Adriana Acosta 956.682.2423 [email protected] Crier F P: [email protected] 956.630.6371

Media Where Employees Live

Buckner International Crisis Communications Manual 74 Page 32 [1.18] LOCAL MEDIA CONTACTS Conroe Media Contact Telephone eMail Local Media The Courier Catherine Dominguez (936) 521- [email protected] 3300 P: [email protected] F: (936) 521- 3302 Sondra Hernandez (936) 521- [email protected] Weekly 3431 P: [email protected]

Media Where Employees Live

Buckner International Crisis Communications Manual 75 Page 33 [1.18] LOCAL MEDIA CONTACTS San Angelo Media Contact Telephone eMail Local Media KIDY-TV Cody Broadway (325) 655- P: 6006 [email protected] F: (325) 655- 8461 KLST-TV David Wagner (325) 659- [email protected] 2409 P: [email protected] F: (325) 655- 1118 KSAN-TV David Wagner (325) 659- [email protected] 2409 P: [email protected] F: (325) 655- 1108 San Angelo Jen Guadarrama (325) 659- [email protected] Standard-Times 8234 P: F: (325) 659- [email protected] 8173

Media Where Employees Live

Buckner International Crisis Communications Manual 76 Page 34 [1.18]

LOCAL MEDIA CONTACTS Lufkin Media Contact Telephone eMail Local Media

KTRE-TV Jeff Awtrey (936) 853- newstips@.com 5873 P: [email protected] F: (936) 853- 8665 KYTX-TV Steve Jackson (903) 581- [email protected] 2211 P: [email protected] F: (903) 534- 3782 KFXK - TV 903.236.0051 [email protected] F 903.753.6637 The Lufkin Daily Stacy Faison (936) 631- [email protected] News 2612 P: F: (936) 632- [email protected] 6655

Media Where Employees Live

77 Buckner International Crisis Communications Manual Page 35 [1.18]

LOCAL MEDIA CONTACTS City Media Contact Telephone eMail Local Media

Media Where Employees Live

Buckner International Crisis Communications Manual 78 Page 36 [1.18] Public Relations Contacts

Organization PR Contact Telephone eMail

Emergency Services

Police

Fire

Hospital

Investigating Agencies

OSHA

Other

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