2011–12 ANNUAL REPORT ANNUAL REPORT 2011–12 | ROYAL AUSTRALIAN MINT © Commonwealth of Australia 2012 ISBN: 978-0-9804416-7-3

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Project Management — Royal Australian Mint Design & typesetting — Spectrum Graphics Indexing — Libraries Alive! Pty Ltd Photographs — HCreations Photography ANNUAL REPORT 2011–12 i table of contents

1: Overview and Introduction 1 Corporate Profile 1 Vision 2 Mission 2 Leadership Values 2 The Mint’s Service Charter 3 Services 3 Response 3 Complaints 3 Resources for Outcomes 4 Key Priorities in 2011–12 5 Key Outcomes in 2011–12 6 Analysis of Performance 7 2: Chief Executive’s Review 9 Chief Executive’s Review 9 Outlook for 2012–13 10 Management Framework 10 3: Management and Accountability 13 Circulating Coin Production 13 Collector Coin Production 14 Electroplating Area 14 Automated Pickling Line 15 Annealing Furnaces 15

iii i v CONTENTS ROYAL AUSTRALIAN MINT Engineering andProduction Services Planning andScheduling Management ofHumanResources Assets Management Consultancies Grant Programs Finance Systems andProcess Management Tourism andEducation Museum andGallery Marketing Sales andServices Tooling &Quality International BusinessDevelopment Maintenance Design andEngraving Research andDevelopment Museum andNationalCoinCollection Workplace Diversity Staffing Training Recruitment andSuccessionPlanning Workplace Relations Enterprise Agreement Performance DevelopmentScheme Procurement Coin SupplyChain I Business Systems I Direct MarketingandAdvertising Market Research Community EngagementandEvents Communications andWeb Management Official NumismaticProgram Wholesale Direct andRetailSales Quality Management Die PolishingServices Toolroom nformation Management CT Operations

I nformation

I

mprovement

19 17 17 15 15 31 31 29 27 26 25 24 20 29 28 20 19 18 18 17 17 16 16 16 33 33 32 32 32 31 31 28 26 26 26 23 23 21 21 20 4: CorporateGovernance 7: Indices 6: Appendices 5: FinancialStatements List ofTables andFigures Corporate Governance Social Club Security Facilities Management Ecologically SustainableDevelopment Health, SafetyandEnvironment Index Compliance Index Abbreviations andAcronyms Glossary Internal andExternalScrutiny Risk Management Fraud Control Health andSafety Health andSafety Wellbeing Health andSafetyPerformance Appendix D–CollectorCoinReleaseSummary2011–12 Appendix C–OtherProducts 2011–12 Appendix B–Circulating CoinProduction 2011–12 Appendix A–CoinPurchases from theMint2011–12 Freedom of Categories ofdocumentsheldbytheMint Arrangements foroutsideparticipation Organisation oftheMint Ethical Standards andAccountability Significant DevelopmentsinExternalScrutiny I Audit Environmental ManagementSystem Water andWaste Management Energy Management Environmental Performance nternal Audits

I nitiatives I nformation

I I

ncidents nitiatives

ANNUAL REPORT 2011–12 ANNUAL REPORT 113 103 123 120 118 114 113 107 106 105 104 43 49 41 41 39 38 35 44 44 44 43 38 38 38 38 37 35 35 35 46 46 46 46 46 46 45 44

v CONTENTS

1: overview and introduction Corporate Profile

The Royal Australian Mint (the Mint) became a prescribed agency within the Treasury portfolio on 1 July 2005, with responsibility for producing circulating coin for Australia. The Mint was established in Canberra in 1965, one year prior to Australia’s changeover to decimal currency, and since 1983 has been the sole supplier of Australia’s circulating coin requirements. In 2011–12 the Mint also continued to produce circulating coin for other countries.

The Mint produces a range of high quality collector coins which are sold through an extensive mail order operation, a network of domestic and international coin dealers, Australia Post outlets and the Mint’s own retail outlet. In addition, the Mint produces a number of Australian medals and awards, as well as tokens and medallions for domestic and overseas customers. The Mint is also a major Canberra tourist attraction with a public gallery, museum and shop that attracted approximately 213,000 visitors during 2011–12.

The Mint has an ongoing commitment to upholding its reputation as one of the leading producers of quality coins in the world and to achieving business excellence.

1 2 1 OVERVIEW AND INTRODUCTION ROYAL AUSTRALIAN MINT We will: Leadership Values international markets. coin needsofAustraliaandselected To meetthecirculating coinandcollector Mission Excellence asaprofitable worldclassMint. Vision Proof Room staff wavetovisitorsin thegallery. Measure tomanage Create solutions Recognise performance Deliver oncommitments Empower ourstaff We willbe: Encouraging anddeveloping Evidence baseddecisionmakers Disciplined roles andresponsibilities Aware andaccommodatingofothers’ Non-judgmental Active listeners Respectful Accountable forouractions People withintegrity Trusting andtrusted Open andhonest „ „ „ „ Services Service Charter The Mint’s „ „ Response „ „ „ „ „ „ „ „ courteous, helpfulandprompt in When youcontactuswewillbe in thispublication. using theaddress andnumbersgiven site orbymail,email,phonefax You maycontactusthrough ourinternet numismatic products. of Australiandecimalcoinageand history, production anddistribution any issueyoumayraiserelated tothe We seektorespond promptly to timeliness ofourservice. for waysofimproving thequalityand efficiently andpromptly, andalwayslook We aimtomeetyourneedsasacustomer respect andconfidentiality. Your discussionswill betreated with for specificcontactinformationfrom you. you contactusbytelephoneandwillask We willclearlyidentifyourselveswhen appropriate person. or maydirect yourrequest toamore informed oftheprogress ofyourrequest Your firstcontactpersonwillkeepyou any follow-upactions

required. to achieveandmaintain. is anexpression ofthestandards weseek binding ontheRoyalAustralianMintbut Note: ThisServiceCharterisnotlegally „ „ „ „ Complaints „ „ „ „ „ „ „ „ within oneweekofreceipt ofthiscontact. with alldetails.TheCEOwillrespond contact theChiefExecutiveOfficer(CEO) I referred totheappropriate manager. the matter, butifnecessary, youwillbe customer contactstaff willtrytoresolve I to respond withinoneweekofreceipt. advise yourcustomernumber. We aim included onourmailinglistplease your contactdetails. I of during thenextworkingday. recorded andwewillaimtocallyouback of normalbusinesshoursyourcallwillbe expected. or adviseofwhenaresponse canbe we willaddress yourqueryimmediately business hours(8.30amto5.00pm), I Practices Act1974. Complaints HandlingandoftheTrade of theAustralianStandard AS4269-1995 We willaddress allcomplaintsinterms acknowledged withinfiveworkingdays Your contactbymail,faxoremailwillbe f thematteristhennotresolved, please f youcontinuetohaveaproblem, our f youreturn products, pleaseinclude f youcontactusbyphoneduring

receipt. I f youcontactusbyphoneout I f youare currently ANNUAL REPORT 2011–12 ANNUAL REPORT

3 1 OVERVIEW AND INTRODUCTION 4 1 OVERVIEW AND INTRODUCTION ROYAL AUSTRALIAN MINT Figure 1–Resources forOutcomes Resources forOutcomes met through themanufacture andsaleofcirculating coins,collectorcoinsandother The coinageneedsoftheAustralianeconomy, collectorsandforeign countriesare Chief ExecutiveOfficer:MrRossMacDiarmid Warehousing, saleanddistributionofcirculating coins Royal AustralianMint Royal AustralianMint minted likeproducts Departmental items Administered items Program support Program 1.1 Outcome 1 Table 1–Resourcing fortheMint’s Outcome like product are metthrough themanufacture andsaleofcirculating coins,collectorcoinsandotherminted Outcome 1—ThecoinageneedsoftheAustralianeconomy, collectorsandforeign countries The tablebelowshowsthetotalresourcing fortheMint’s outcome. „ „ „ „ „ „ key prioritiesforOutcome1: processes identifiedthefollowing Statements andinternalplanning The Mint’s 2011–12Portfolio Budget Key Prioritiesin2011–12 (b) Actualexpenses-AppendixANote24. Average staffinglevelishigherthanbudgetasstaff vacancieswere filledduringtheyear. on denominationssoldduringtheyear. Decreased Administered expensesare duetolowerthanexpectedcostspercoinsoldbased * Full-yearbudget,includinganysubsequentadjustmentmadetothe2011-12Budget. Average staffinglevel(number) Administered Departmental Total forOutcome1 Departmental

Administered Program 1.1-RoyalAustralianMint „ „ „ „ „ „ profitable numismaticproducts. develop andproduce highquality corporate products develop andproduce quality Government oncoinrelated issues provide advicetotheTreasury and buffer stock maintain anAustraliancirculating coin commercial arrangements coins forforeign jurisdictionsunder produce appropriate circulating coins forAustralia produce costefficientcirculating Special Accounts Special Accounts „ „ „ outlined above: are anadjuncttothekeystrategies Collection (NCC),thefollowingactivities coin andcustodianoftheNationalCoin As thesoleproducer ofAustraliancirculating „ „ „ Budget * maintaining theNCC. cultural andhistoricalsignificanceofcoins promoting publicunderstandingofthe the Mint’s visitorscentre delivering aneducationprogram through 2011-12 148,332 77,798 70,534 70,534 77,798 $’000 195 (a) Expenses 2011-12 100,419 Actual 36,305 64,114 64,114 36,305 $’000 197 (b) ANNUAL REPORT 2011–12 ANNUAL REPORT Variation 47,913 41,493 41,493 (a)-(b) $’000 6,420 6,420 (2)

5 1 OVERVIEW AND INTRODUCTION 6 1 OVERVIEW AND INTRODUCTION ROYAL AUSTRALIAN MINT Table 2:RoyalAustralianMintResource Statement2011-12 like products. are metthrough themanufacture andsaleofcirculating coins,collectorcoinsandotherminted Outcome 1—ThecoinageneedsoftheAustralianeconomy, collectorsandforeign countries Key Outcomesin2011–12 Official PublicAccount. and thecostofproduction) tothe between thesaleofcirculating coin of seigniorage(thatis,thedifference Australian Governmentthrough remittance provide areturn oninvestmenttothe only. funding predominantly forcapitalprojects business operation,receiving government efficiently, asitisprimarily aself-funded the requirement fortheMinttooperate Crucial totheprovision ofOutcome1is and thusthesolecontributortoOutcome1. Program 1.1istheMint’s soleprogram Australian Mint Program 1.1:Royal 1 Special Accounts-AppendixANote21 Appropriation Bill(No.2)2011-12andAppropriation Bill(No.4)2011-12 Special Accounts Departmental non-operating Other services Total Resourcing andPayments Total Total otherservices Closing Balance Payments made to theSpecialAccount equity injectionsandcredited Less: appropriations drawn from Special Accounts Non-appropriation receipts to Appropriation receipts Opening balance Equity injections I n addition,theMintisrequired to 1 Actual Available Appropriations for 2011-12 150,525 127,417 16,977 6,131 „ „ „ „ „ performance indicators: The Minthasthefollowingkey Performance „ „ „ „ „ (a) a regular basis rotate thedisplayofNCCon of production all numismaticsalesmeetorexceed cost contracted deliverytime placed are produced anddelivered within at least95percentofnumismaticorders or exceedcostofproduction foreign circulating coinsalesmeet and timelymanner circulating coinsinacosteffective produce anddeliverAustralian - - - - Payments Made 2011-12 (93,883) (93,883) I nformation $’000 (b) - - - Balance Remaining 56,642 (a-b)

- - introduction ofimproved, centralised of coinstocksbythebanksthrough the a markedreduction intheexcessholdings supply anddistributionofcoins,willsee inefficiencies incirculating coinforecasting; Australia. Thenewmodeladdresses management ofcoinsincirculation within at deliveringmore effective andefficient circulating coinsupplychainmodelaimed banks implementedanewnational The Mintandkeystakeholdercommercial financial results from itscommercial activities. the secondwasbetterthanexpected the newcoinsupplychainmodelwhilst was thesuccessfulimplementationof record twosignificantoutcomes.Thefirst The financialyear2011–12sawtheMint Analysis ofPerformance „ „ „ Our guidesare great atkeepingstudents engagedwhenvisitingthe Mint. „ „ „ year’s actualvisitornumbers. and visitorcentre compared toprior increase invisitornumberstothegallery school curricula programs alignwithrelevant ensure thatschoolstudentvisitor to communitystandard maintain galleryandvisitorcentre and touriststotheMint. increased numbersofschoolstudents program oftheMintcontinuestobring throughout theyear. Theeducational to visitorswithnumbersremaining steady The Mint’s galleryretained itsattraction information onitsoperations. ministerial correspondence andproviding including responding expeditiouslyto met allofitsministerialresponsibilities to coinageandMintoperations.The with otheragenciesonmattersrelating Ministers andengagedappropriately professional advicetoTreasury Portfolio The Mintmaintainedahighstandard of budget performance. businesses hasresulted inanabove domestic andinternationalnumismatic countries. circulating coinstotwoPacific the increase inrevenue from supplying of theMint’s internationalbusinesswas and internationalbusiness.Akeyfeature up oftwocomponents-numismaticbusiness The Mint’s commercial activitiesare made of coininventory. more effective physicalmanagement management ofcoindataandthe I n addition,growth intheMint’s I sland ANNUAL REPORT 2011–12 ANNUAL REPORT

7 1 OVERVIEW AND INTRODUCTION

2: chief executive’s review Chief Executive’s Review

In a period of continuing economic uncertainty the Mint has performed exceptionally well. With an ongoing focus on a cultural change program and development of capabilities the Mint has successfully initiated and implemented a supply chain review program culminating in five year agreements being signed by each of the participating banks. A key requirement of the agreements is the continuation of the joint work in implementing mutually beneficial, supply chain focused efficiency improvements.

With the establishment of the International Business Development Branch last financial year the Mint is now supplying four PacificI sland countries with new coins as well as growing revenue in the numismatic and custom minting international markets by 18.5 per cent.

On the back of strong themes, an innovative product development program and targeted advertising as well as the enhancement of the gallery experience, the Mint has also grown revenue from both the domestic market and the retail shop.

While this level of activity has identified some system and process inadequacies, it has culminated in a significant increase in the profitability of the Mint and positive recognition from the Australian banking sector and our PacificI sland neighbours that we are committed to best practice and quality customer management.

The Mint has intensified its commitment to providing a safe and secure environment for all staff and visitors and in recognition of this hard work, led by the OHS team, the Mint is a finalist in the Comcare Work Health and Safety Awards, the winners of which are to be determined in the 2012–13 financial year.

9 10 2 CHIEF EXECUTIVE’S REVIEW ROYAL AUSTRALIAN MINT Finally onbehalfoftheAdvisoryBoard and numismatic market. and leadthegrowth oftheAustralian we willcontinuetodevelopnewproducts of ourresearch anddevelopmentcapabilities therecentchain process. enhancement With other suppliersthatimpactonthesupply to broaden theactivitiestoencompass program withtheAustralianbanksandlook We willcontinuetodrivethesupplychain support oftheSeniorManagementTeam. business withintwoyearswiththefull deliver averyefficientandeffective to implementa‘lean’program thatwill section intheTooling & QualityBranch strategic focuswehavecreated anew inefficiency. To facilitateanddrivethis process issuesthatleadtowasteand months andaddressing thesystemand the growth achievedinthelasttwelve Our focusin2012–13willbeonconsolidating for growth willcontinuetobeavailable. Royal AustralianMintbrand,opportunities with theincreasing awareness ofthe position intheinternationalarena and However withsuchasmallmarketshare in alowerdemandfornumismaticproducts. nervousness whichagaincouldtranslate Europe, there are somesignsofconsumer of theworld’s economies,particularlyin increasing uncertaintyinthestate With Outlook for2012–13 staff survey. satisfaction, asmeasured byourannual has beenanincrease inthelevelofstaff and itispleasingtoreport thatthere recognition andempowermentofstaff, Development Schemehasresulted inthe The introduction ofanewProfessional appreciated efforts. employees fortheiroutstandingand much stakeholders fortheirinvolvementandour thank ourcustomersfortheirsupport, Senior ManagementTeam, I wouldliketo Board comprised: As at30June2012theAdvisory Business Plans. and strategiesintheMint’s Strategicand the Mint’s performanceagainstkeyindicators Board provides strategicadviceandreviews products forAustralia.TheMintAdvisory in producing circulating coinandminted accountabilities oftheprincipalstakeholders Mint. relationship betweentheTreasury andthe and theMintCEO,reflects the of theTreasury, DrMartinParkinsonPSM, under aCharterendorsedbytheSecretary As aprescribed agencytheMintoperates Management Framework in Figure 2and3. responsible forabranchandisasappears Senior ManagementTeam whoare each Management oftheMintrests withthe 30 June2012 Organisation at „ „ „ „ „ „ „ „ „ „ „ „ Royal AustralianMint Mr RossMacDiarmid,CEO, Ms SusanBruce,CEO,PoachersPantry Division, Treasury (from April2012) Corporations andCapitalMarkets Mr DavidWoods, GeneralManager, Division, Treasury (untilApril2012) Corporations andCapitalMarkets Mr JamesChisholm,GeneralManager, Director, DefenceHousingAuthority Mr MichaelDelGigante,Managing Treasury (Chair) Manager, CorporateServicesGroup, Mr SteveFrench, Group General I t setsoutthescopeofroles and Figure 2–RoyalAustralianMintOrganisational Chart asat30June2012 Figure 3–SeniorManagement Team asat30June2012 Resources Chief ExecutiveOfficer Human Mr RossMacDiarmid Tooling and Quality Numismatic Australia Business Engineering Production Services and Coining and Executive Finance Numismatic BusinessLineOperationsManager Engineering andProduction ServicesManager Technical and Quality AssuranceandToolroom Manager Marketing Human Resources Manager Acting MarketingDirector Chief Ms MarleneMcClelland Mr DominiqueAppay Chief FinanceOfficer Mr MarkCartwright Mr ColinDedourek Management Systems and Ms WinnieTurco I Ms SarahPolhill Mr SamMurthi nternational BusinessDir I Process Dr PrabirDe nformation Officer Business Line Numismatic Operations Development I nternational Business ANNUAL REPORT 2011–12 ANNUAL REPORT ector 11 2 CHIEF EXECUTIVE’S REVIEW

3: management and accountability Circulating Coin Production

Following a period of change and bedding down of automated manufacturing processes and procedures, 2011–12 saw the Circulating Coin Production Section settle into a stable mode which created a steady environment in which to operate. This period of stability enabled the section to further hone the manufacturing execution system (MES) to better understand its capacity and capabilities to meet high volume requirements.

The Mint finalised and implemented a new circulating coin supply chain model after successfully securing agreements with the key commercial banks. As part of the transition to the new model, the commercial banks focused on active management of their excess circulating coin holdings enabling the Mint to better schedule its production and free up capacity.

During 2011–12, the Mint completed the production and delivery of circulating coins for Samoa. The Mint was also able to utilise its spare capacity, delivered by the introduction of the MES, and produce new circulating coins for the Solomon Islands. These included existing designs to be produced on new 10 cent, 20 cent, 50 cent and $1 coins and a brand new $2 coin, which also featured a new design.

The Circulating Coin Production Section maintained an exceptional safety record in 2011–12, with no significant safety incidents. The Mint will continue to be vigilant in this area and build an even safer working environment that allows its staff to grow, learn and challenge accepted practices through innovative solutions.

13 14 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT circulating coinindustry. to deliveringadditionalvaluethe of theMint’s continuing commitment production lineisatangibleexample in 2012–13theMint’s circulating coin The introduction ofanewpackagingcell future release. numismatic products scheduledfor through theevaluationandtestingof Production ServicesBranchin2011–12 provided supporttotheEngineeringand The Circulating CoinProduction Section „ „ „ „ circulating coins: produce thefollowingcommemorative Commonwealth, theMintcontinuedto To celebrateimportanteventsforthe took theopportunitytovisitthree mints of the1250tonnepress. Thegroup also Germany inMay2012totakeacceptance Business Line(NBL)Branchtravelled to A smallgroup from theNumismatic in theworldmarket. is nowwellplacedtoincrease itspresence is tobeinstalledinAugust2012,theMint acquisition ofthe1250tonnepress, which metal coinsremains thenew strong. With The internationaldemandforprecious Production Collector Coin „ „ „ „ Perth, AustraliainOctober2011. Heads ofGovernmentMeetingheldin $1 cointomarkthe2011Commonwealth I the tenthanniversaryof 20 centcointoacknowledge and MissCatherineMiddleton marriage ofPrinceWilliam 20 centcointocelebratethe centenary of 20 centcointocommemoratethe nternational Year ofVolunteers I nternational Women’s Day to undertakethefollowingprojects: to ensure thesafetyofstaff. workplace inspectionsandriskassessments have beencloselymonitored withfrequent Occupational healthandsafety(OHS)issues to meetdemand. of asecondselectivegoldplatingunit plating workhasresulted inthepurchase The increased quantityofselectivegold plating process oncupro nickelblanks. development ofanewselectivegold electroplater, the managementofatradequalified The electroplating area iscurrently under Electroplating Area „ „ „ „ I on coins. new technologiestoapplycolourprinting coins andmedallions,aswellprovide to applyprotective coatingstocollector new equipmentproviding theability and theMinthassuccessfullyinstalled implemented successfullyin2011–12 coating equipmentprojects were The Mint’s colourprintingandprotective to meetcurrent qualitystandards. life andoverallcapabilityaswellcontinued which hasgreatly improved theirworking electrical upgradethroughout 2011–12 The remaining presses were givenan within themintingcommunity. encourage theopentransferofinformation to developtheserelationships furtherto material andprocesses. TheMintintends organisations inregards totechnical and communicatedopenlywiththese n 2012–13theNBLBranchisplanning „ „ „ „ numismatic production. reduction ofmanualhandlingacross increase blankburnishingcapabilities Pickling Line replacement oftheAutomatic press capabilities increase uncirculated andproof coining

which hasresulted inthe

in eitherfurnace. have beendesignedtofitthehearths the purchase ofmodifiedbasketswhich process. Thishasbeencomplimentedby safety andsimplifytheloadingunloading A newloaderhasbeenpurchased toimprove Annealing Furnaces Agency’s requirements. to complywiththeEnvironmental Protection in theblankpreparation area asoflate2011 Exhaust monitoringhasbeeninstalled commissioned bylate2013. being drafted,andisexpectedtobe case topurchase anewunitiscurrently bronze andsilverblanks.Abusiness to prepare cupro nickel,aluminium the purchase ofasecondburnisher coinage beingmanufactured hasjustified The increased amountofnumismatic placed upontheManualPicklingLine. and refurbishment torelieve thedemands is currently undergoing redevelopment The AutomatedPicklingLine(APL) Automated PicklingLine function withconfidenceandcertainty. plans thatenabletheorganisation to and timelyproduction capacityandactivity was onmaintainingtheefficient, reliable During 2011–12thesection’s mainfocus matched tomeetdemands. (NBL) Branchessothatresources are Numismatic BusinessLineOperations Branches totheTooling &Qualityand and of requirements from theMarketing and isresponsible forthetranslation is animportantfunctionoftheMint The PlanningandSchedulingSection Scheduling Planning and I nternational BusinessDevelopment „ „ „ „ and Production ServicesBranchwillbe: Key activitiesin2012–13fortheEngineering Production Services Engineering and „ „ year include: and SchedulingSectionforthecoming The mainareas offocusforthePlanning rework orders. review andsystemautomationsfordie ongoing projects ofthenumismaticbusiness (SPC) project, alongwithcontributingtothe completion oftheSalesProduct Configurator also beenacontributortothesuccessful I how toeffectively allocatetheirresources. branches ofthebusinessprioritiesand a greater understandingbetweenthe manufacturing branches.Thishasledto capacity reporting process toassistthe The sectionhascontinuedtorefine the n additiontothis,thePlanningTeam has „ „ „ „ „ „ efficiency improvements. and safety(OHS)purposesaswell operations foroccupationalhealth certain NumismaticBusinessLine(NBL) developing processes toautomate management system National CoinCollection(NCC) expanding thecapabilitiesof stringent requirements (CNC) machinestomeettheMint’s procuring ComputerNumericalControl world classdesignersandsculptors and EngravingSectionwithapanelof expanding thecapabilitiesofDesign improving manufacturingefficiency. reducing inventoryholdings ANNUAL REPORT 2011–12 ANNUAL REPORT 15 3 MANAGEMENT AND ACCOUNTABILITY 16 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT accuracy operations.TheAutomation processes forlabourintensiveandhigh the technicaldevelopmentofefficient its operations.Thisisaimedatproviding to includeautomationimprovements into The R&DSectionhasexpandedinscope Management Branches. to theMarketingandSystemsProcess after providing product datarequirements Sales Product Configurator(SPC)project, has concludeditsinvolvementwiththe The Research &Development(R&D)Section Research andDevelopment collection managementcapabilities. and includessignificantlyexpanded chosen whichmeetstheauditrequirements been evaluatedandacandidatepackage tool fortheNCC.Software packageshave more robust collection management software recommendation thattheMintacquire a Sections toprogress theJuly2011audit the The MuseumSectionhasbeenworkingwith Coin Collection Museum andNational included ascallopedandpolygonal of thenewSolomon to becalleduponduringthedevelopment development ofSamoa’s newcoinswere able The techniqueslearntin2010–11duringthe techniques thathavebeenusedinthepast. improvements gainedoverpadprinting quality coloured coinproducts withOHS This equipmentisnowproducing high full colourprintingontocollectorcoins. printing equipmenttoachievedirect, effective process fortheuseofdigital The R&DSectionhasdevelopedan (OHS) riskreduction. as welloccupationalhealthandsafety resulting inanimprovement inproductivity packages initsfirstyearofoperation, which willapply960,000stickerstocoin holographic decalapplicatormachine I mprovement Team’s firstproject wasa I T OperationsandBusiness I slands coinswhich I mprovement to occurin2012–13andearly2013–14. capabilities andtoolinspection of machinerywithenhancedengraving be finalisedin2012–13andthe procurement machinery capabilityresearch expectedto this project isnotyetcompletewiththe tool production andinspection.However potential replacement machineryformaster significant progress wasmadeinidentifying technologies, were completedand of mastertooling,usingavariety A numberoftrialsinthemanufacture outsource coindesignslocallyinthefuture. has provided theMintwithoptionto design studentsforthesecondyear, which and packagingfrom theirtalentedgraphic a highqualityexhibitionoffiftycoindesigns tertiary educationalfacilityhasconcludedin A jointcoindesignproject withalocal the increased demandfortheseservices. designs andplastercarvinginlinewith has expandedtheoutsourcing ofcoin notice. TheDesignandEngravingSection provide theseservicestotheMintatshort in Australiaandoverseaswhoare ableto experienced coindesignersandsculptors has alsoidentifiedarangeoftalentedand the Mint.Thesuccessionplanningactivity of ahighlyskilleddesignerfrom within Engraving Sectionaswelltherecruitment coin designerandsculptortotheDesign of ahighlyregarded, internationallytrained significantly in2011–12withtheappointment Succession planninghasprogressed Samoa whichoccurred in2010–11. the production ofcirculating coinsfor applying newtechniquesacquired during The Mintachievedahighrateofsuccessin was successfullycompletedduringtheyear. design, sculptingandmastertooling, the Solomon The creation ofnewcirculating coinagefor Design andEngraving saved toolingandproduction costs. spent triallingnewstrategieswhichalso techniques minimisedtheamountoftime shaped coin.Theacquiringofthese I slands, whichincludedcoin Management Branch. activity willfallundertheFacilities global market. has alsobeenappointedtoliaisewiththe to sixpeople.Acommercial representative Branch hasincreased thesizeofitsteam I in RoyalAustralianMintproducts the To manageincreased internationalinterest Development International Business activities. preventative andbreakdown maintenance Mint fortherecording andschedulingofall Mainpac isnowbeingwidelyusedacross the Maintenance commemorative setsofthenewcoins. The Mintwasalsoengagedtoprovide begin circulating immediatelythereafter. coins willbelaunchedon4July2012 and their nation.ThenewSolomon meet thecirculating coindemandsof lighter circulating coinmixwhichwould public survey, tointroduce asmallerand I in late2011.TheCentralBankofSolomon reform program fortheSolomon The Mintwasalsoengagedtodeliveracoin its 50thanniversaryof commemorative coinsforSamoatocelebrate relationship theMinthasalsoproduced on 2October2011.Asaresult ofthis for Samoaofficiallyentered intocirculation their circulating coins.Thenewcoins term contractwithSamoatoreplace During 2011–12,theMintfinalisedalong South Pacific region. United States,Chinaandthe its products andservicesfrom Europe, experienced ahighdegree ofinterest in revenue by18.5percent.TheMinthas I I slands decided,basedonanalysisand BD Branchincreased theMint’s international n itsfirstfullfinancialyearofoperationthe nternational BusinessDevelopment( I n 2012–13,allmaintenance I ndependence. I slands I slands I BD)

has undertaken. circulating coinprojects thattheMint which canbeattributedtotheforeign circulating compared totheprevious year, numismatic ratiohastrended backtowards to previous yearshoweverthecirculating/ being provided. Thesequantitiesare similar numismatic dies,with153coiningcollars consisting of1492circulating diesand1690 The sectiondelivered 3182coiningdies, increased efficiency, trackingand recording. and scheduling,whichhasresulted in further developmentofworkorder planning of the2011–12financialyearhasbeen Carrying overfrom 2010–11,amajorfocus Toolroom Tooling &Quality and lookforfurthergrowth in2013–14. consolidate itsrevenue gainin2012–13 financial downturn,the this period.Despitethesignificantglobal the Mintwantstomeetinthisarea over key performanceindicatorsandgoals a three yearstrategicplantooutlinethe I five ounceaswellonekilogramcoins. producing, forthefirsttimeever, oneand the populardragonlunarcalendaryear, was undertakenandtheMintbenefitedfrom Further research intotheChinesemarket reach animportanttarget marketin2011–12. with ThePresidents CupsawtheMint however, onesignificant relationship for products tobereleased in2012–13 of theseinternationalpartnershipsare several internationalpartners.Themajority been workingonbuildingrelationships with and asaresult, during2011–12,theMinthas in theMint’s products from theglobalmarket There hasbeenalotofinternationalinterest with otherPacificcountries. to discussfuture coinagereform possibilities hold aPacificCoinageSeminarinlate2012 currently underway, andtheMintplansto Another twocoinreform programs are n lateMay2012,the I BD Branchdeveloped I BD Branchwill ANNUAL REPORT 2011–12 ANNUAL REPORT 17 3 MANAGEMENT AND ACCOUNTABILITY 18 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT apprentices remains ahighpriority. training anddevelopmentofstaff and The section’s commitmenttotheongoing in late2012. This project isplannedforcompletion complex manufacturingactivities. provide newtoolingrequired tosupport to replace agedandineffective toolingand was initiatedinOctober2011withtheaim The ‘toolandworkholding’capitalproject been implementedthroughout theyear. efficiency and reducing wastehave Several approaches toimproving of knownhazards andrisks. and visitorsaswelltheactivemanagement OHS initiativesistheimproved safetyofstaff manual handlingtasks.Theoutcomeofthese been provided toalleviateconcernsaround aids andmanualhandlingdeviceshavealso quality intheToolroom. Additionallifting daily aswellimproving theoverallair conditions forstaff usingthemachines These devicesallowforimproved OHS (CNC) lathesandmachiningcentres. the Toolroom’s ComputerNumericalControl devices were procured andinstalledonto Special purposemistextraction/filtration in systems,housekeepingandequipment. and safety(OHS)hasseenimprovements Continuing thefocusonoccupationalhealth and particularlythecurvedcoinprojects. both numismaticandcirculating products supporting theinkjetprintingprojects for provision ofanarraynewtoolingandjigs I I rough machined,hardened andground. the provision of186mastertoolsbeing Services Branchhasbeenprovided with Support totheEngineeringandProduction completes acapitalprocurement activity of afour-axis verticalmachining centre The installationandcommissioning to promote multiskillingisongoing. Development oftheMint’s tradestaff apprenticeships intheToolroom Section. first yearapprentices commencedtheir completed hisapprenticeship andtwo I mprovement Team hasincludedthe nvolvement withthenewAutomation n 2011–12afourthyearapprentice I that require addressing tomaximise service processes identifyingdeficienciesandgaps of eachcustomerandthemapping ofall isolation oftheneedsandrequirements understand whotheircustomers are, and brainstormingactivitieswith staff to This hasinvolvedtargeted trainingsessions activities undertakenbytheQualityTeam. a customerfocusedapproach toallbusiness working toreinforce theimportanceof of theQualitySectionhasbeenactively Over thelasttwelvemonthsmanagement Quality Management productivity andequipmentreliability issues. equipment isplanned.Thiswilladdress OHS, of theexistinglaserandsandfrosting Over thecomingfinancialyear, upgrading improved efficiencyoftheprocess. to reduced wasteanddierework aswell in existingPVDcoatingoperationshaveled has notoccurred however, smallrefinements Vapour Deposition(PVD)pre-coating cleaning research anddevelopmentintoaPhysical sections oftheMint’s business. Planned numismatic diesinsupportofthecoining a totalof1492circulating diesand1690 The DiePolishingSectionhasdelivered Die PolishingServices manufacturing costs. new technologyandreduced tooling will provide increased capabilitythrough October 2012.Together thesemachines to bedelivered andcommissionedin replace agedmachinery, andisexpected been ordered asacapitalinvestmentto machining centre withsimilarcapabilityhas increased capabilityandcapacity. Asecond lead timesthrough improved efficiencyand allowed forreduced manufacturingcostsand from theprevious year. Thenewmachinehas coin designsfrom concepttocoin. reducing themanufacturingtimeframeofnew wide rangingpositiveeffects fortheMintby to replace agingequipmentwhichwillhave the additionoftwonewcapitalmachinetools die manufacturingmethodologymayresult in n 2012–13 improvements totheMint’s coining

continuous improvement through utilisation The QualityTeam willalso beactivelydriving to alignwithcurrent businessneeds. capability; andreview allinspectionprocesses Mint tomeasure process performanceand controls inthemanufacturingareas ofthe implement andmonitorstatisticalprocess standardise andverifymeasurements; procedures across theorganisation to measure repeatability andreproducibility twelve monthswillbetoimplementand The focusoftheQualityTeam overthenext is expectedbyOctober2013. underway. Completionofthisproject implemented anddatamigrationsare of instrumentcalibrationshavebeen Technology ( to beresolved in2012–13. to expandcapabilities.Thisisaimed specifications toprocure newequipment impacting thedevelopmentoffunctional is progressing. Technical constraintsare capabilities through capitalinvestment modernisation ofqualityandmetrology The 2011–12financialyearfocusonthe in serviceprovision. providing abasisofmeasuringperformance between theQualityTeam andallcustomers, the existenceofservicelevelagreements provision. Theendresult ofthisprocess is meeting customers’ expectations. to maximiseefficiencyandeffectiveness in the applicationofleanprinciples and tools primarily tostreamline processes through manufacturing attheMint.Thefocus willbe development andimplementation oflean Team. Themainpurposeofthisteamisthe Quality BranchistheProduction Support A recent additiontotheTooling and completion oftheinternalauditingprocess. to bemonitored andmeasured through Management Systemasawholewillcontinue actions. TheperformanceoftheQuality verifying theeffectiveness ofthesecorrective measureable corrective actionsand and implementationofmeaningful root causeanalysis,thedevelopment System. Emphasiswillbeplacedon the of the I SO9001 accredited QualityManagement I mprovement Process componentof I T) systemsforthemanagement I nformation via thephone,faxandmail. the opportunitytofocusoncustomer service and willprovide theDirect SalesSectionwith retail experienceandmore efficientservice, the Mint’s onlinecustomerswithabetter a newonlinestore whichwillprovide Late 2012theMintwillbelaunching feedback thaninprevious years. range haveattractedmore positivecustomer innovation featured inthe2012product Canberra. Thethemes,designsandapplied major exhibitionsattouristvenuesaround the additionofguidedtoursatMintand in visitornumberstotheMint,attractedby result waslargely aresult ofanincrease increase insales2011–12.Thispositive The Mint’s CoinShophad a33.41percent Direct andRetailSales incentives fordoingso. throughout theyearandasaresult receive to purchase theMint’s products regularly to encouragecurrent andnewcustomers product calendar. Thisapproach ishoped of thefirstsixmonthsMint’s 2013 2012 inconjunctionwiththepresentation loyalty program willbelaunchedinAugust further inthe2012–13financialyear. Anew strategies toincrease theMint’s saleseven Branch, thebranchisplanningtoworkon Retitled totheNumismaticBusinessAustralia and theSydneyRoyalEasterShow. Dealer’s Association(ANDA) coinshows events includingtheAustralasianNumismatic the Mint’s increased attendanceatvarious and CoinShopwasalsohelpedby through theMint’s onlinestore, CallCentre by 8.11percent.Thisgrowth wasgained and asaresult, theshare hasincreased increasing theMint’s domesticmarketshare the SalesandServicesBranchtofocuson Development Branch,thishasenabled being managedbythe internationalwholesalesalesnow With Sales andServices I nternational Business ANNUAL REPORT 2011–12 ANNUAL REPORT 19 3 MANAGEMENT AND ACCOUNTABILITY 20 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT continues tobeaselloutyearafteryear. limited 1/10ouncegoldproof coin,which proof andfrosted uncirculated coinsandthe Rock-wallaby themedrelease includedsilver favourite amongcollectors.TheMareeba nineteen yearsandcontinuestobea Series. Thisremarkable serieshasspanned release ofanenduringclassic,theKangaroo The 2012program commencedwiththe Collection bySelection. alongside theMint’s new loyaltyprogram, of forty-twonewproducts andwaslaunched yearly purchases. Theprogram consisted program, allowingcollectorstoplantheir the Mintlauncheditscompleteannual Square inMelbourne.Forthefirsttime its 2012NumismaticProgram atFederation On 6September2011,theMintlaunched Program Official Numismatic Marketing to present Mintproducts. coin showsandcustomerconferences visited dealer’s premises’, attendedANDA relationships, theNationalSalesManager their customers.To continuetomanage to produce theirownadvertisingfor product informationandimagesrequired customers toensure theyhaveallofthe Section continuestoworkcloselywithits released throughout theyear. TheWholesale metal coinsandstrong themesthatwere an increased interest intheMint’s precious increased by14.44percentbecauseof to focusonthedomesticmarket,sales theWholesaleSectionbeingable With Wholesale I truly accentuating thedesignof hyper-metallic colourprinted coin, uncirculated sets,aneverseenbefore a selectivelygoldplatedcoinand fifty centcoins,theproof setsshowcasing Six CoinYear Setsfeatured limitededition n 2012,theMint’s flagshipproduct the

of Australia’s servicemenandwomen. spirit andacknowledgesthesacrifices a coinprogram thatcelebratestheAnzac numismatic program. TheMintwillproduce planning fortheCentenaryofAnzac During 2011–12theMintcommenced the 2013gallerypress coin. Holey DollarandDumpwhichwillstaras Australia, aswelltheBicentenaryof of Canberra,50thAnniversarySurfing Australia’s historyandincludesCentenary commemorating significanteventsin specifications, finishesandthemes calendar willconsistofcoinsinvarying and seriesreleases, the2013product Remembers serieswithMerchant Navy, also sawthecontinuationofAustralia Open 100thMen’s Champion. Theyear 1942, AnimalsoftheZooandAustralian Shores underSiege-BombingofAustralia 50th AnniversaryofTheAustralianBallet, 70th AnniversaryoftheKokodaTrail, included theAustralianYear oftheFarmer, Other notablethemesfortheyear Stuart Devlin. jeweller andgoldsmithtoQueenElizabeth The coinswere designedbytheofficial accession ofHerMajestyQueenElizabeth celebrating theDiamondJubileeof of fiftycentuncirculated andproof coins Royal Collectionin2012withtherelease royal events,theMintcontinuedits I I printing techniques. minting capabilitiesandhighqualitycolour This coinwillshowcasetheMint’s advanced coins, releasing Australia’s firstdomedcoin. its commitmenttoreleasing innovative Later in2012,theMintwillcontinue Kangaroo atSunsetreleases. Year oftheDragonandMint’s iconic Mawson, theMint’s Lunar Serieswith I presented inauniquebookstylecase. Sets, withtheproof collectionbeautifully 2012 asthethemeforAustralianBaby Dot andtheKangaroo wasintroduced in Australian CoatofArms.Theliteraryclassic n thetraditionofcommemoratingsignificant n additiontotheMint’s annualyearset nspirational AustralianswithSirDouglas

II II . ,

together withanumberoforganisations were organised throughout theyear A rangeofeventsandmediaopportunities at 560andisincreasing eachday. The current numberofpagelikesstands Mint collectorsandtarget anewaudience. page hasbeendevelopedtoengagewith launched theMint’s Facebook page.This enter thesocialmediaarena theteamalso To supporttheproduct launchaswell favourable comments. YouTube with3078viewstodateandseveral at theeveninglaunchandthenpostedon a multimediapresentation whichwasshown Launch. Aspartofthistheteamdeveloped on preparations forthe2012Product Communications Team wasfocused Leading uptoSeptember2011,the and Web Management Communications exhibition atthe 2012 Product Launch. Guests enjoyingthe‘OneinaMillion–Unexpected Treasures oftheRoyalAustralianMint’ ongoing bugsaswellcreated amore to SharePoint 2010.Thisupgradefixed I of Solomon Australia, Tourism ACTand CentralBank Australia, President’s Cup,SocialBusiness Office fortheNot-For-Profit Sector, Tennis Commonwealth HeadsofGovernment2011, Technology, AustralianBureau ofStatistics, which includedCanberra n June2012theMintupgradeditsintranet I slands. I nstitute of Channel 10news. launch anditwasfeatured onthe three hundred guestsattendedthe Royal AustralianMint’.Approximately a Million–UnexpectedTreasures ofthe of mistrikesandrare coinstitled‘Onein was supportedbyathree dayexhibition in Melbourneon6September2011and launch eventheldatFederationSquare The 2012Product Launchbeganwitha announce thewinnerofeachcategory. gallery, withaneveningawards nightto on bymembersofthepublicinvisitors twenty sixstudentsdisplayedandvoted between theMintandC Coin DesignExhibition,ajointventure I in 2011-12,beginningwiththeCanberra The Mintheldanumberofcommunity events and Events Community Engagement for laterthisyear. online store withthelaunchdateset The Mintcontinuestodevelopitsnew will continueinto2012–13. commenced withcontentmanagersand to upgradetheintranetcontenthas inviting environment forstaff. Training nstitute ofTechnology (C I T withdesignsfrom I T) Commemorative ANNUAL REPORT 2011–12 ANNUAL REPORT 21 3 MANAGEMENT AND ACCOUNTABILITY 22 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT two ‘showspecials’ ateachevent. coin showsduring2011–12,andoffered The Mintattendedanumberofdomestic to makeAustralia’s firstcoinfor2012. camping overnightfortwonights to itsstriking,withtheluckyfirst person 2012 wasalready allocated48hoursprior gallery press. Thefirstcoinoftheyearfor and makethelastcoinofyearon tourists aliketryingtodrawtheluckyticket 31 December2011,withcollectorsand people gathered ontheafternoonof A crowd ofaround onehundred crowd ofgeneralpublicandcoincollectors. the goodweatherbringingoutalarge within thefirsthouroffieldday, with giveaway bagswere collectedbyvisitors visitors gallery. Theplannedthree hundred sizzle, face-paintingandguidedtoursofthe hand were anoutdoorcoinshop,sausage equipment, tothedelightofvisitors.Alsoon to demonstratetheiremergency service well asConstableKennyKoalawere onhand Service, PoliceandAmbulanceServiceas (ACT) Fire andRescueUnit,RuralFire vehicles from theAustralianCapitalTerritory Zero 50ccoin.Afleetofemergency service including the50thanniversaryofTriple held tolaunchanumberofnewproducts On 5November2011aMintFieldDaywas The emergency servicesvehiclesattheMintFieldDaydrew alarge numberofvisitors. on showattendance are showninTable 3. international businessrelationships. Details coin showstodevelopandmanage The Mintalsoattendedtwointernational separate occasionscollectors. tosignfor coins Glenn McGrathvisitingthebooth ontwo Australian Year ofthe Farmerambassador available topurchase duringtheshowand token counterstampedwithan‘S’forSydney Easter ShowinApril2012,withacustom The Mintreturned totheSydneyRoyal gallery press. with thechangeofdesignonMint’s threepence inthe1930s,wasintroduced appeared inAustraliaonthepre-decimal a replica WheatSheafdesign,whichfirst continued throughout 2011,andin2012 coin withaRam’s Headreplica designwas The secondspecialofacounterstamped for anadditionaltendaysaftertheshow. made availableintheMint’s onlineshop coins thatremained unsoldaftertheshow has alimitedmintageof2000,withany coins hasbeenintroduced. Eachrelease capital citiesonantiquefrosted uncirculated 2012 anewthemefeaturingtownhallsin Dealer Association(ANDA)shows,whilein remainder ofthe2011AustralianNumismatic uncirculated CapitalBridgesseriesforthe The Mintcontinuedthe$1silverfrosted undertaking wasthedevelopmentof Another noteworthymarketresearch a positivestep. modernisation oftheMintbrandwouldbe term collectors,whoalsoindicatedthatthe relatively strong especiallywithitslong- final report foundthattheMint’s brandis if necessary, brandrepositioning. The development, brandmanagementand, audit identifiedpossibilitiesforbrand of theMint’s brand.The findingsofthis stakeholder andcollectorperceptions and focusedonunderstandingthepublic, to theresearch vendorColmarBrunton brand audit.Thisresearch wasoutsourced undertaken bytheMintin2011–12was The mostsignificantmarket research project Market Research by theMint Table 3–Coinshowsattended issue proof coinsratherthansets. customers are interested inmore single silver products, whichfoundthattheMint’s consumers’ opinionregarding theMint’s fine silveryearsetsurveywhichexamined receive theirinvoicesviaemail,andthe its processes toenableitscustomers invoices, whichresulted intheMintchanging how Mintcustomerswanttoreceive theirtax which includedapostalsurveytodetermine the conducted attheMint.Underumbrella of include allfacetsofmarketresearch being and tourattendees. levels oftheMint’s consumers, visitors initially created tomeasure thesatisfaction experience program. Thisprogram was the “ 2012: February–TheBerlinWorld MoneyFair Chicago 2011: August–TheWorld’s FairofMoneyin International coinshows: 2012: March –Perth,MayBrisbane October –Adelaide 2011: July–Melbourne,AugustSydney, Domestic coinshows: I FC twoonlinesurveyswere completed, I nsight forChange”( I t hassincegrown to I FC) consumer the next12monthsastowhichpublications The Mintplanstodomore research over and theAustralianSeniorpublication. advertising placedintheReader’s Digest The Mintreceived great results from as theAFLRecord. Mint’s non-traditionalmarkets,such as welladvertisinginsomeofthe Bombing ofAustralia1942Three CoinSet, the Mint’s 2012Shores underSiege– metropolitan broadsheets, featuring ANZAC Daysawseveralfeatures inmajor staff attheshowbooth. vouchers were laterpresented toMint publications, andthemajorityof A giftvoucherwasincludedinthese papers fortheSydneyRoyalEasterShow. advertising inNewSouthWales regional The Mintalsoreleased abroad suiteof metropolitan papers. several commemorativelift-outsinmajor were featured ontheoutsidecoversof great exposure forallproducts which of AustralianCensus.TheMintreceived Australian Year oftheFarmerand100Years Jubilee celebrations,AustralianOpen, events, includingTheQueen’s Diamond in celebrationofworldwideandnational Several oftheMint’s themes were released and Advertising Direct Marketing The ANDA showsin2012–13. continuing toconductthisresearch at its products, andtheMintislookingat its products andtheservicessurrounding to measure consumerperception oftheMint, show heldinBrisbanewhichwere designed Numismatic DealerAssociation(ANDA) conducted withcollectorsattheAustralian A rangeofqualitativeresearch was development decision-making. with theresults now helping guideproduct A market segmentation refresh was conducted surveyenhancement werecompleted. annual staff surveysaswellagallery and in2011–12boththemid-year I FC alsoextendstointernalresearch ANNUAL REPORT 2011–12 ANNUAL REPORT

23 3 MANAGEMENT AND ACCOUNTABILITY 24 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT outlined inTable 4. were bothundertakenanddetailsare product advertisingandmarketresearch any specificadvertisingcampaignshowever, During 2011–12,theMintdidnotconduct effectively engagewithitscollectors. the Mintanewchannelinwhichtomore operation, andexpectsthiswillgive thousand membersinthefirstyearof The Mintaimstohaveatleastthree towards theneedsofitscollectors. the Minttocustomiseitscommunications new ‘Legends’loyaltyprogram. Thiswillallow 2012–13 willseethelaunchofMint’s their expectations. engagement withitscustomersandsatisfy to itscustomerdatabaseenablebetter catalogue, theMintismakingsomechanges I which wasagreat honourfortheMint. theMint–itmakescents’campaign, ‘Visit and CapitalRegionTourism Awards forthe for Tourism Marketingat the2011Canberra The Mintwasawarded aHighlyCommended in thefuture. allow formore targeted advertising are providing thebestresults andtherefore Table 4–AdvertisingandMarketResearch 2011–12 year. Followingthe2012product launchat of severalvarioustemporaryexhibitions this Gallery wasenhancedwiththedevelopment The longtermpublicexhibitionin theMint Museum andGallery n relation toMint Total Colmar BruntonPtyLtd Pacific Micromarketing PtyLtd Boston Hannainternational Adcorp AustraliaLimited Vendor I ssue, theMint’s product Market Research Customer insightsAnalysisProject Advertising numismaticproducts & Gallery Numismatic Products andTourism Advertising Placementfor Media BookingServices& Purpose the upcomingyear. Theenhancement has terms offeasibilityanddesignoptions over and thecafé.Thesewillbeinvestigated in concepts forchangestotheMint CoinShop the Mint’s visitors.Theplanalsosuggests more effective engagement withallof the factoryandcollectiontoenablemuch content ofthecurrent display, andpresent design forthegallerywillenhance commissioned anddelivered. Theconcept design forgalleryenhancementhasbeen have beenreviewed, andadetailedconcept The galleryandfactoryviewingexperience promote theAustralianOpenproduct range. directly, through installingasmalldisplayto supported numismaticproduct promotion The MuseumandGallerySectionhasalso the GalleryandGraphicDesignTeams. have beendevelopedanddesignedby Collection. Alloftheseshorttermexhibitions which featured coinsfrom theNationalCoin exhibition at the National Gallery of Australia, Design’ tocoincidewiththeRenaissance of theRenaissanceonContemporaryCoin ‘Shadows andPerspective:The The Mintalsodevelopedtheexhibition toward thefuture ofAustraliancoindesign. encouraged visitorstoassessandvote C ‘Uncovering NewTalents’ whichshowcased Exhibition’, andtherecent openingof The ‘2011C in theMintgallery. display hascontinuedtodelightvisitors from theRoyalAustralianMint’temporary the ‘OneinaMillion:UnexpectedTreasures attracted approximately 10,700visitors, Federation Square inMelbourne,where it I T studentcoindesignsfrom 2012,have I T CommemorativeCoinDesign I GST Exclusive nfluence 549,256 Cost ($) 121,902 379,354 27,500 20,500 be seenlateruntilthe2013–14financialyear. the impactonvisitationfigures maynot open tothepublicuntilMarch orApril2013 both institutions.AsQuestaconmaynotbe experience, whichwillraisetheprofile of with Questacontocreate ajointtourism to theMint,andMint’s partnering Questacon facilityinthebuildingadjacent visitation in2012–13istheopeningofa Another factorexpectedtoimpacton signage aswellahangingcoinsculpture. banners, foyerdisplaysandwayfinding entry experiencewhichincludesexternal implemented instageonewilladdress the factors from theenhancementtobe and thebeginningof2013.Highimpact evident startingfrom theendof2012 visitation from thisisexpectedtobe gallery enhancementproject, andincreased will bethepromotion ofeachstagethe impact onvisitationgrowth in2012–13 on theprevious year’s 207,906.Apredicted 2011–12, animprovement of2.6percent numbersreachedVisitation 213,368in gallery fundingandtheMint. all programming tosupporttheaimsof strategy willclearlypositionthepurposeof Mint’s publicandeducationprograms. The develop aLifelongLearningStrategyforthe The teamparticipatedinaworkshopto implemented in2012–13. and anongoingsurveyprogram willbe been informedbyavisitorevaluationsurvey a 9.08percentincrease from theprevious 2010–11 to34,121 in2011–12,resulting in The amountoftoursgrew from 31,280in guide-led schoolgroup toursisevident. contributed tothisaward andtheincrease in which were implementedin2010–11greatly The changestothevisitorexperience Award category. Award intheTourism EducationProgram Canberra andCapitalRegionTourism the tourismarea wasbeingawarded the The highlightof2011–12fortheMintin Tourism andEducation major eventsand promotional opportunities. print, onlineandsocialmedia identifies I identified current andpotentialaudiences. developing targeted tourismproducts forthe tourism businessesandorganisations; and nurturing strategicrelationships with recognised anduniquetourismattraction; positioning theMintasanationally strategic prioritiesfortourismincluding The tourismplanwillclearlyidentifythe the upcomingyear. seasonal surveyswillbeimplementedduring they cametoknowabouttheMint.Ongoing out whoiscoming,from where andhow by arecent visitorevaluationsurveytofind nearing completion.Thishasbeeninformed The developmentofatourismplanis interstate visitationforthefestival. of themajorcontributorstoattracting to sellout,andtheMintrecognised asone participating NationalCapitalAttractions tour program beingamongthefirstof Festival 2012wasequallygratifying,withthe The Mint’s participation in theEnlighten programs through theMintwebsite. improved onlinepresence foreducation Mint’s socialmediacapacity andan upcoming yearare tofurtherdevelopthe strategy thatwillbeimplementedinthe programs. Somekeyinnovationsofthis sound monitoringofthesuccess Learning Program strategy, andenable approaches thatarisefrom theLifelong will complementtheproposals and to theMint.Thisgreater levelofinformation information tobeobtainedfrom visitors in July2012willenablefinerlevelsof A newevaluationprogram commencing 94.75 percentand98.75cent. The satisfactionratingsrangedbetween satisfaction withtheprograms provided. 2011–12 showanextremely highlevelof Teacher satisfactionsurveyresults throughout period betweenJulytoDecember2012. 28 percentofthisincrease allocatedinthe increase inschoolgroup tourswith 2012 calendaryearconfirma25percent financial year. Bookingsforthe rest ofthe t proposes apromotional scheduleincluding ANNUAL REPORT 2011–12 ANNUAL REPORT 25 3 MANAGEMENT AND ACCOUNTABILITY 26 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT and serverhardware. through upgradingtoSharePoint 2010 Mint’s infrastructure improvement program Section hascontinuedtoimplementthe been identifiedbytheBusinessSystems A numberoftheseimprovements have system improvements andmodifications. Operations Section has beenonimplementing I I for theSalesandLogisticsbusinessareas. systems andservicedeliveryimprovements successful implementationofanumber implementation. Thishasledtothe support forsolutiondevelopmentand Operations Sectionproviding technical I and CommunicationTechnology ( During 2011–12thefocusfor ICT Operations Management Systems andProcess KPMG were abletoprovide aP as utilisingexistingproject documentation and asaresult oftheseconsultationsaswell numerous consultationswithkeyMintstaff implementation project. KPMGconducted I Post The MintengagedKPMGtoconducta of salesorders. on improving theprocessing anddelivery in theSalesandDispatchareas withafocus Significant efficiencygainshavebeenmade through systemsandprocess improvements. on deliveringefficienciestobusinessareas Systems During 2011–12thefocusforBusiness Improvement Business Systems deployment andreporting services. sustainability, green Mint businessareas intheareas ofnetwork to deliversystemsimprovements forthe n 2012–13,thefocuswillbeoncontinuing n additiontothisthe mprovement Sectionwiththe ntegrated Business I mplementation Review(P I mprovement Sectionhasbeen I I CT, application nformation System( I CT Operations I I CT I R) ofthe R focusedon I I nformation CT)

I B I S)

appraisal process. support theimproved performance through theperformancemanagement review forimprovement inHRsystems, There willcontinuetobeanongoing the HumanResources (HR)system. a numberofupgradescompletedon Throughout theyearthere havebeen to beimplementedduring2012–13. upgrade hascommencedandisexpected The NationalCoinCollectionsoftware developing anewproduct. and breakeven pointanalysiswhen model fordefiningthefeasibility provided asystemtoimprove thecosting was implementedin2011–12andhas The SalesProduct Configurator(SPC)system and accessibleonlineshoppingexperience. will provide customerswithamore modern launched in2012–13.Thenewonlineshop The newMintonlineshopisscheduledtobe made. the P to theMint.TheMintiscurrently reviewing future pathwaysandimprovements available the Government’s digitalcontinuityplan. that theMintcontinuestobecompliant with management system(EDRMS)has ensured in theelectronic documentandrecords the numberofelectronic documentsstored paper filesbeingcreated. Thisincrease in of electronic filescreated, asopposedto Mint. There wasanincrease inthenumber number ofTR 2011–12 sawacontinuedgrowth inthe Information Management areas tomeettheirkeyperformancetargets. business processes, toenablebusiness continued review andsimplificationof planned tobecompletedthrough the throughout theMintbusiness.Theseare to delivercostsavingsandefficiencies I module andupgradestoCHR n 2012–13,thefocuswillbeoncontinuing I R andevaluatingrecommendations I M filescreated withinthe I S21 to

from theMint’s commercial activities. result wasthebetterthanexpectedreturns of $6.113million.Akeycontributiontothis reported anaftertaxoperatingsurplus For thefinancialyear2011–12,Mint Finance the records authorityandsentencingproject. to beongoingworktowards implementing to itsfullpotential.There willalsocontinue assisting eachbranchwithusingtheEDRMS business areas toreview theirprocesses and Section willcontinuetoworkwithMint I sharing andbusinessefficiencies. business changeofincreased information This hascontributedtocreating anoverall electronic documentationprocesses. areas totranslatepaperprocesses into Management Sectionworkedwithbusiness During thepastyear I statements asshowninAppendix A. audit report forthe2011–12financial the Mintonceagainreceived anunqualified National AuditOffice.Theoutcomewasthat operations were auditedbytheAustralian The Mint’s internalcontrols andfinancial financial yearat$23.4million. was independentlyre-valued inthe National CoinCollection.Thecollection The MintisthecustodianofAustralia’s pieces withfacevalueof$103.660million. sold tothecommercial banks260.765million From theadministered inventory, theMint inventory onbehalfoftheCommonwealth. Australian circulating coinsfinishedgoods The Mintcontinuestoadministerthe Commonwealth’s Official PublicAccount. remitted $24.637millioninseignioragetothe pieces Australiancirculating coins.TheMint n 2012–13the n 2011–12,218.017 theMintproduced I nformation Management I nformation

million

delivery ofstaff awareness sessions. and 30June)continuous (i.e. periodending31December the bi-annualcompliancesign-off A contributingfactortothisresult is have beensuccessfullymetbytheMint. Compliance requirements for2011–12 The CommonwealthCertificateof ANNUAL REPORT 2011–12 ANNUAL REPORT 27 3 MANAGEMENT AND ACCOUNTABILITY 28 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT „ Key elementsoftheCSCMAinclude: and deliveryoftheModel. Agreement (CSCMA)fortheimplementation into aCoinSupplyChainManagement and participatingcommercial banksentered Effective from 1December2011,theMint and minimisedoublehandling. provide visibilityofdataandinformation; circulating coindemandandforecasting; coins; bringgreater predictability inthe the movementofAustraliancirculating Model were toimprove thevelocityin The keydriversindesigninganew of Australiancirculating coins. required tosupportefficientdistribution between buyersandsellersinformation efficiency bymanagingtheflowofcoins The Modelisdesignedtodeliverimproved Supply ChainModel(Model)in2011–12. commercial banks,implementedtheCoin The Mint,withthesupportofparticipating Coin SupplyChain These policiesandpracticesfocus on: on AusTender (www.tenders.gov.au). a valueof$10,000ormore are published Details ofprocurement arrangementswith potential suppliersorenteringintocontracts. the Commonwealthpolicyforsourcing principles andneedforcompliancewith The CE Commonwealth Procurement Guidelines. Chief Executive’s services are consistentwiththeMint’s money. Procurement ofgoodsand Government procurement –valuefor the core principlegoverningAustralian The Mint’s procurement frameworkreflects Procurement „ „ „ I The Mintassumingresponsibility forthe Chain Model. and administeringtheCoinSupply costs incurred bytheMintinmanaging Commercial bankscontributetowards the nterest CompensationonCoinHoldings. I s onprocurement reflect the I nstructions (CE I s) andthe contracts for: procurement hascompletedmajor During the2011–12financialyear annual procurement plan. procurement andevaluationplansthe document preparation includingevaluations, aspects oftheprocurement cycle,tender advice, betterpracticeguidanceonall I on governmentprocurement requirements. and Purchasing Sectionwhichadvises coordinated through theContracts The Mint’s purchasing activitiesare „ „ „ „ „ „ „ „ „ „ „ the followingare expectedtobereleased: During the2012–13financialyeartendersfor „ „ „ „ „ „ „ „ „ „ ts servicesincludecontractmanagement „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ „ Government policies. compliance withotherAustralian and industrydevelopment national competitiveness accountability andreporting ethics andfairdealing open andeffective competition value formoney gallery experienceupgrade. solar powergenerationsystem water recycling system wood blockfloor remediation ion exchangewaterpurifyingequipment 1250 tonnecoiningpress. air conditioningmaintenance concept designforthegallery waste services internal auditservices printing ofMint landscaping services electricity various maintenanceagreements circulating coinblanks I ssue product catalogue limiting accessbytheAuditor-General. All Mintcontractsare free ofprovisions Office Access Australian NationalAudit „ „ „ „ „ These are: used intheproduction ofgoodsforresale”. services forresale orofproperty orservices clause 2.4(e)“purchases ofproperty or the CommonwealthProcurement Guidelines exempt from AusTender inaccordance with The Mintcurrently hasthefollowingcontracts Exempt Contracts and informationorcreative solutionstoassist or evaluations;provide independentadvice problem; carryoutdefined research, reviews investigate ordiagnoseadefined issueor Typically, consultantsare engagedto „ „ „ „ „ „ Procurement Guidelines Consistent withtheCommonwealth Consultancies 2011–12 financialyear. or nondiscretionary grantprograms forthe The Mintdidnotadministeranydiscretionary Grant Programs the Mintengagesconsultantsonbasisof: „ „ „ „ „ „ „ „ „ „ „ circulating coinblanks. of coins machinery usedfortheproduction precious metals printing andpackaging freight services Government policies. support forotherAustralian and industrydevelopment national competitiveness accountability andreporting ethics andfairdealing open andeffective competition value formoney I nstructions

AusTender websitewww.tenders.gov.au and consultanciesisalsoavailableonthe I involving totalactualexpenditure of$338,081. and overwere activeduringtheyear consultancy contractsvaluedat$10,000 of $237,917. entered intoinvolvingtotalexpenditure contracts valuedat$10,000andoverwere During 2011–12,ninenewconsultancy are categorisedinTable 5. The selectionmethodsusedforconsultancies „ „ „ engagement ofconsultancyservicesare: The mostcommonreasons forthe the Mintinmanagingitsdecisionmaking. nformation onexpenditure oncontracts „ „ „ available in-house. specialist skillsandknowledgenot or review the needforanindependentstudy resources intheshorttimeframeallowed unavailability ofspecialistin-house I n additiontwoongoing ANNUAL REPORT 2011–12 ANNUAL REPORT 29 3 MANAGEMENT AND ACCOUNTABILITY 30 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT Table 5–Consultanciesvaluedatandover$10,000in2011–12 (2) ender: Aprocurement procedure inwhicharequest fortenderispublishedinvitingall (1) (All pricesare GSTinclusive) SA Pty Ltd I Partners Ernst &Young Consultant Name Whitecube PtyLtd KPMG GHD PtyLtd Environmental Robson Cincom Systems Treasures ofOz Engineering Safety &Forensic Unit Trust Level 5Lean Total consultanciesover$10,000 nfront Systems

Justification fordecisiontouseconsultancy: Open T c –Needforindependentresearch orassessment b –Needforspecialisedorprofessional skills a –Skillscurrently unavailablewithinagency sought. of theiruniqueexpertiseand/orspecialabilitytosupplythegoods and/orservices circumstances, withasinglepotentialsupplierorsuppliersbeinginvitedtobidbecause Direct Sourcing: Aformofrestricted tendering,availableonlyundercertaindefined competent suppliers. potential suppliersare invitedtosubmittenders.Tenders are invitedfrom ashortlistof Select Tender: Aprocurement procedure inwhichtheprocuring agencyselectswhich sought formthemarketplaceusingAustralianGovernmentAusTender internetsite. businesses thatsatisfytheconditionsforparticipationtosubmittenders.Publictendersare I GlobalLimited Consultant I I Review Development Business I I GST Tax Advice Description Gallery Design Exhibition and of Drawings Provision Exposure Levels Quantifying Hazard Consultancy Marketing OHS LegalAudit Production Routing for Validating Methodologies Principles and Provide T Systems SO 9001Audit nternational T Consultancy Contract Price($) 236,437 101,644 564,348 50,728 16,500 31,668 25,130 20,708 14,388 52,732 14,410 11,653 Direct Source Direct Source Open Direct Source Direct Source Selection Process Direct Source Direct Source Direct Source Direct Source Direct Source Direct Source (1) Justification c b c c b b b c b b b (2) at reporting date. All assetsare assessedforimpairment the NCCasat30June2012. valuer wasengagedtoprovide afairvalueof Mint’s revaluation strategy, anindependent available toathird party. Aspartofthe it isnotavailabletobesoldormade and isclassedasarestricted assetbecause The NCCisunderthecontrol oftheMint across theMint. with capitalprograms beingundertaken $1.184 millionworkinprogress associated a totalnetvalueof$69.982millionincluding Coin Collection(NCC).Theseassetshave improvements; intangiblesandtheNational classes: plantandequipment;leasehold The Mintmanagesfourtypesoffixedasset at reporting date. correctness ofthecarryingfairvalueamount applied withsufficientfrequency, ensures records. TheMint’s assetrevaluation strategy, an annualstocktaketoensure accuracyof The Mint’s non-current assetsare subjectto Accounting Standards. guidelines setoutintheCE and non-current assetsinaccordance with The Mintmanagesandreports bothcurrent Assets Management indicated asignificantincrease inacceptance A staff surveyundertakeninJune2012 Scheme (PDS)hascompletedits first cycle. new formatofthePerformanceDevelopment of overtimeandcasualworkpatterns. The with improved monitoringandscheduling staff absencesandattendance,together Managers are nowproficient inmanaging well sinceitsimplementation.Senior Management System(HRM the integrationwithHumanResource The newtimekeepingsystemKronos and Human Resources Management of I I S) hasworked s andAustralian salary ratesbelowthefifthpercentile. some termsandconditionsAPS framework addressed consistencyof The modificationsinthebargaining is inaccordance withgovernmentpolicy. The NominalExpiryDateof30June2014 voting toacceptthenewagreement. with ninety-sixpercentofMintstaff commenced operatinginOctober2011, The newMintEnterpriseAgreement Enterprise Agreement of businessoutcomes. and guidestaff intheachievement currency; alignwithcorporategoals; and workplanstoensure relevance and reviewing andupdatingstaff jobdescriptions A considerableeffort hasbeenputinto business environment. to ensure relevance totheMint’s (APSC) integratedleadershipsystem, the AustralianPublicServiceCommission’s level standards andindividualcapabilitiesto Work iscontinuingonaligningrevised work and acceptanceoftheoverallPDSprocess. significant increase intheeffectiveness in March 2011.Theresults indicateda the previous staff satisfactionsurveyheld across theorganisation incomparisonto satisfaction andwhetherithadimproved undertaken inJune2012tomeasure staff An internallydesignedshortstaff surveywas Development Scheme Performance to address theseissues. on thedevelopmentofaworkforce plan staff hasbeenapriorityandworkcontinues Growing thecapabilityofMint’s existing and theskillsshortagehasintensified. planning, dealingwithanageingworkforce During theyearfocusonsuccession the Mint. for determiningtheirusabilityandvalueto the HRM performance managementmoduleswithin of thelearninganddevelopment of thePDSbystaff. Theimplementation I S are stillintheresearch process ANNUAL REPORT 2011–12 ANNUAL REPORT 31 3 MANAGEMENT AND ACCOUNTABILITY 32 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT views ontheseissues. allows employeestocontributetheir of newprograms. Theagreement also business progression andtheimpacts issues affecting them,including receive informationonworkplace and trust,ensuringemployees issues inaspiritofcooperation commitment todiscussworkplace The agreement reaffirms theMint’s and inclusive. unions continuestobecooperative Workers Union.Therelationship with Union andAustralianManufacturing Public SectorUnion,ElectricalTrades representatives oftheCommunityand elected employeerepresentatives and of managementrepresentatives, chaired bytheCEOandiscomprised which meetsregularly. TheForumis including theMintConsultativeForum and informalconsultativearrangements The Mintcontinuestohavearangeofformal Workplace Relations incentive scheme. very shortperiodwithaninnovativeprofit negotiated, votedonandapproved ina unions. TheMint’s EnterpriseAgreement was the staff bargaining representatives andthe majority ofstaff through theliaisonbetween These were adjustedandagreed uponbythe promoted tofuture universitygraduates, to ensure thatacareer attheMintis There alsoremains acontinuedcommitment mechanical tradeandelectricalapprentices. its continueddedicationtorecruit shortages inmanufacturingwasevident in The Mint’s commitmenttoaddressing skill descriptions are current andrelevant. work levelstandards toensure job evaluated according totheMint’s new of theMint.Eachpositionadvertisedis required tomeetthestrategicobjectives retaining staff withtheskillsandcapabilities Recruitment focusedonattractingand Succession Planning Recruitment and national basketball coachwasthefirst group. CarrieGraff theAustralianwomen’s external guestspeakerstoaddress the The leadershipprogram includedinspiring Senior Managersfrom withintheirbranches. leadership potentialwhowere identifiedby address agroup ofstarperformerswith delivered byanexternalconsultantto A leadershipprogram wasdevelopedand performance managementandlocalsystems. sessions were heldonethics,leadership, communication. of professional writingskills,and conflict resolution, development and advancedcomputerskills;leadership; financial management;basic,intermediate on healthandsafety;project management; attended bystaff in2011–12were courses Among theexternaltrainingprograms for Mintstaff. through externalproviders, were held of trainingprograms, bothin-houseand and capabilitydevelopment.Arange as acontinuedinvestmentinleadership Management andFrontline Management diplomas inGovernment,Project Several Mintstaff successfullycompleted Training the secondonacasualbasis. initial sixmonths,thefirstonafulltimeand students haveremained attheMintafter spent sixmonthsattheMintandtwoof internship inearlyAugust.Eachstudenthas selected from theschooltotakeupan to this,anewengineeringstudenthasbeen excellent feedbackfrom theANU.Further completed theiragreed projects with engineering studentshavesuccessfully To datefourmechanicalandchemical experienced engineersandcustomers. and workwithcomponentmanufacturers, management andsystemintegrationskills learning objectivesare toacquire project of theirfinalyearstudy. Thestudents’key to completeMintsponsored projects aspart to selectandplacetwostudentsperyear at theAustralianNationalUniversity(ANU) with theResearch SchoolofEngineering which involvesmaintainingthepartnership I nternal training

and 241(d)s(asat30June2012) Table 7–TheMint’s operativespaidundertheAgencyEnterpriseAgreement (as at30June2012) Table 6–TheMintoperativeandpaidinoperativestaff byclassificationandgender benefits orperformancepaytoits staff. The Mintdoesnotoffer anynon-salary Service Act1999. All staff are employedunderthePublic Staffing Information of languageskillsforallESLemployees. by volunteerstaff toencouragedevelopment a SecondLanguage(ESL)willbeconducted curriculum basedprogram onEnglishas it isanticipatedthatamore structured coordinator tooccurinearlyAugust2012, thefulltimeemploymentofalearning With will bespeakingtostaff inOctober2012. Marshal AllanGrant“Angus”Houston inspirational guestspeakerandAirChief Total SESB3 SESB2 SESB1 FemaleTotal EL2 EL1 Male Female APS6 APS5 Male APS4 APS3 Male Female APS2 APS1 Female Male Apprentice Classification

SES Certified Agreement 0 8151 4210 14 2 8 11 5 1 68 101 Full Time 09 1 20 22 36 36 30 2 1 53 2 9 2 1 1 1 1 2 1 1 1 2 3 1 2 1 9 5 7 1 10 8 13 23 11 24 25 12 15 0 1 7 1 3 2 1 1 3 2 1 4 Ongoing Part Time to report onthesefunctions. and agencieshave nolongerbeenrequired www.apsc.gov.au From 2010–11,departments Bulletin. Thesereports are availableat the ServiceReportandAPSStatistical role wastransferred totheAPSC’s Stateof I Commonwealth DisabilityStrategy. employer, regulator andprovider underthe performance aspolicyadviser, purchaser, and agencieshavereported ontheir Since 1994,Commonwealthdepartments in annualreports Changes todisabilityreporting first language. in countrieswhere Englishisnotthe while twelvepercentwere bornoverseas from non-Englishspeakingbackgrounds Thirty-nine percentofemployeesare The Minthasadiverseworkforce. Workplace Diversity n 2007–08,reporting ontheemployer Full Time 0 Non-ongoing atTm Part Time No ofEmployees ANNUAL REPORT 2011–12 ANNUAL REPORT

208 1 33 3 MANAGEMENT AND ACCOUNTABILITY 34 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT Table 9–EqualEmploymentOpportunity(EEO)Target Groups Table 8–SalaryrangesforEnterpriseAgreement and241(d)s(asat30June2012) ** Yoga sessionsdidnotcommenceuntilFebruary2012. Table 10–Wellbeing initiativesoffered bytheMint SESB2 SESB1 iFA EL2 EL1 APS6 APS5 APS4 APS3 APS2 APS1 Apprentice Total yoga classesattended Classification Classification & pre-employment) General healthchecks(excl.WHSreg requirements influenza vaccinations Healthy lifestyleallowance Wellbeing Initiative Total SESB2 SESB1 EL2 EL1 APS6 APS5 APS4 APS3 APS2 APS1 Apprentice Female 95 10 11 11 15 36 0 0 3 7 1 1 Born Overseas 89 11 13 15 30 3 9 8 Minimum $ 221,336 180,614 120,510 106,288 89,440 73,245 64,064 57,512 51,479 44,853 40,055 20,704 ESL 84 14 15 31 3 6 6 9 2009-10 NA NA 91 78 AATSI 1

1 2010-11 160 NA NA 96 Maximum $ Disability 2011-12 259,099 209,913 158,000 118,838 99,705 80,030 67,541 60,876 55,098 48,976 43,133 40,329 381 ** 142 121 98 1

1 can befoundatwww.socialinclusion.gov.au More detailonsocialinclusionmatters indicators inagencyannualreports. report and,ifappropriate, instrategicchange matters initsregular HowAustraliaisFaring also includesomereporting ondisability by theGovernmentinDecember2009will Measurement andReportingStrategyagreed at www.fahcsia.gov.au Australian Governmentsandwillbeavailable and DisabilityServicestotheCouncilof Standing CouncilonCommunity, Housing national levelwillbeproduced bythe progress forpeoplewithdisabilityata and carers. Ahighlevelreport totrack Australians withdisability, theirfamilies policy frameworkforimproving lifefor Strategy whichsetsoutatenyearnational been overtakenbyanewNationalDisability The CommonwealthDisabilityStrategyhas towards positive lifestyleexpenses two hundred andfiftydollars($250) one-off paymentperfinancialyearof Enterprise Agreement andisanannual allowance, whichisaprovision underthe wellbeing program isthehealthylifestyle introduced in2011–12.ApartoftheMint’s A numberofwellbeinginitiativeswere Wellbeing Initiatives and wellbeing. commitment towards health,safety numerous initiativestodemonstratethis Throughout theyearMinthasundertaken (CEO) through alllevelsoftheorganisation. is championedbytheChiefExecutiveOfficer and contractors.This‘safetyfirst’approach health, safetyandwellbeingofstaff, visitors through a‘safetyfirst’approach toensure the The Mintiscommittedtohealthandsafety Performance Health andSafety and Environment Health, Safety TheSocial I nclusion payments made. engagement withonehundred andforty-two has maintainedastrong levelofworker initiatives. Thehealthylifestyleallowance worker todirectly fundtheMint’s wellbeing contributes anadditionalfiftydollars($50)per club memberships.Furthermore, theMint such asquitsmokingprograms andhealth the incentivesoffered. continue toencouragestaff toparticipatein of aRehabilitationandWellbeing Officerand wellbeing initiativeswiththeemployment For 2012–13,theMintwillenhanceitscurrent initiatives refer toTable 10. For detailedanalysisofwellbeing the previous year’s totalofninety-six. increased toninety-eightworkersfrom the free influenzavaccinationprogram had participating. Furthermore, staff undertaking saw onehundred andtwenty-oneworkers voluntary generalhealthcheckswhich prevention strategyistheprovision of A partoftheMint’s injury andillness the Mint. sessions, whichare fullysubsidisedby the Mondaymorningexercise andstretch has achievedahealthyattendancerateis Another injuryprevention strategythat by participants. and eighty-onesessionswere attended the Mint.Duringthisperiodthree hundred sharing arrangementbetweenworkersand The sessionsare fundedbyatimeandcost response asecondclasswasintroduced. however duetoanoverwhelmingstaff strategies. yoga sessionsasapartofitsinjuryprevention I first aid,riskand emergency management, included occupationalandmental health, promotional material.Thetrainingprovided and fortnightlyrotation ofsafety-related training sessionsaswellthedistribution providing three hundred andforty-fiveOHS raising theprofile ofhealthandsafetyby The Minthasconsolidateditsprogress in Safety Initiatives Health and n February, theMintcommencedweekly I nitially, asingleclasswasplanned, ANNUAL REPORT 2011–12 ANNUAL REPORT 35 3 MANAGEMENT AND ACCOUNTABILITY 36 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT Figure 4–AS/NZS4801External AuditComplianceRates * Staff levelsincreased whichaltersincidenceratecalculation Table 13–Occurrence ofARPANSA notifiableincidents * Staff levelsincreased whichaltersincidenceratecalculation Table 12–Occurrence ofComcare notifiableincidents Table 11–HealthmonitoringtestsconductedbytheMint incidence rate(per100workers) ARPANSA notifiableincident Number ofreports Comcare notifiableincident Health monitoringtests Deaths Dangerous incidents Serious personalinjury incapacity Total incidence rate(per100workers) Audiometric Eye sight Biological (Heavymetals) health checks Pre-employment Drug andAlcohol 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% 2010 Conformance 070 080 091 001 2011–12* 2010–11 2009–10 2008–09 2007–08 2009–10 .000 .005 0.00 0.53 0.00 0.00 0.00 113 2008–09 0 0 0 9 0 1.58 0 2 1 0 3 2011 2009–10 0 Non-conformance 1.05 2010–11 0 2 0 0 2 16 23 2010–11 0 0 0 0 4.74 0 9 0 0 9 2011 1 2011–12* 2011–12 2.86 36 59 65 36 0 0 5 1 0 6 0 certification bycontinuouslyimproving and The MintcontinuestostriveforAS/NZS4801 monitoringtests, in which are detailed Table11. the Mintconductednumerous health As partoftheMint’s statutory requirements site visits. area inspectionsandscheduledComcare team infrastructure walks,sectionsupervisor CEO walks,FacilitiesManagementandHSE was implementedin2011,whichincludes of hazards, aworkplaceinspectionprogram Additionally, toassistintheidentification particulates, mycologiesandchemicals. hazards suchasnoise,lightquality, airborne to monitortheoccupationalenvironment for based occupationalhygienesurveyprogram During theyear, theMintcontinueditsrisk- as wellmonthlyOHSinductions. biomechanics, noise,plantandequipment and awareness sessionsregarding chemicals, workplace harassmentofficertrainingcourses „ „ „ „ are demonstratedby: both workersandtheagency, which has produced positiveoutcomesfor (OHSMS). ThematuringoftheOHSMS embedding itsOHSmanagementsystem „ „ „ „ 2.63 in2010to1.052011. per 100workersfrom 6.84in2009, compensation claimsincidencerate reduction inacceptedworkers’ 14.74 in2010–11to10.952011–12 per 100workersfrom 15.79in2009–10, reduction infirstaidincidencerate to 7.14in2011–12 from 2.63in2009–10,15.782010–11 reporting incidencerateper100workers maintaining astrong proactive hazard to inFigure 4 97 percentin2011,asreferred in 2010,42percent2011to compliance results from 29percent increased externalAS/NZS4801audit

incident, whichresulted innofurtheraction. was conductedinresponse toanotifiable enforcements; howeveraninvestigation the Mintreceived zero Comcare statutory and 13respectively. Asof30June2012, of statutorynotification refer to Table 12 notifiable incidents.Foradetailedanalysis and NuclearSafetyAgency(ARPANSA) and zero AustralianRadiationProtection reporting sixComcare notifiableincidents, a strong regulatory reporting culture by During 2011–12,theMinthasmaintained Health and Safety Incidents management system. health andsafetyrisksintoacentralisedrisk environmental, financial,security, project and enterprise riskmanagementbyintegrating and timelyreporting andenhancementto 2012, whichwillintroduce modernised is scheduledtobecompletedbyDecember identified asuitablesupplierandtheproject infrastructure. Theproject hassuccessfully and riskmanagementprocesses byusingICT modernising itshealthandsafetyreporting As reported in2010–11,theMintis „ „ „ „ the workenvironment, whichincluded: projects were undertakentoimprove Throughout theyearvariousminorOHS „ „ „ „ an inkjetprinter. coin production process byprocuring modernisation ofcoloured numismatic by procuring CNCplant modernisation oftoolingprocesses of $16,000 of 650percentforaninvestment which resulted inaproductivity increase labels tonumismaticproduct packaging, modernisation ofapplyingholographic storage unit construction ofacorrosive substance ANNUAL REPORT 2011–12 ANNUAL REPORT

37 3 MANAGEMENT AND ACCOUNTABILITY 38 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT resource efficiencystrategiesandawareness The Minthascontinuedtoimplement Energy Management „ „ „ achieved thefollowing: of modernisedequipmenttheMinthas of theseprinciplesandtheprocurement (ESD) principles.Through theapplication ecologically sustainabledevelopment contributed totheimplementationof expenditure program hassignificantly During 2011–12,theMint’s capital Performance Environmental Development Ecologically Sustainable for electricity. Furtherrefinements tothe have resulted inareduction inthe demand automated lightingcontrol system(ALCS) (BMS), Energy ManagementSystemand to theBuildingManagementSystem It waspreviously reported thatadjustments as referred toinfigures 5and6. cooler periodsforheatingsystems, natural gasconsumptionpeaksduring periods forairconditioningsystemsand electricity consumptionpeaksduringwarmer and seasonaldemands,whichisreflected in energy usagewhilstmaintainingproduction The Mintcontinuestoeffectively manageits additional energy savings. across theMintin2012–13tocreate ‘Night Watchman’ willbeimplemented at ascheduledtime.Itisplannedthat which shutsdownICTterminalsautomatically monitoring program called ‘Night Watchman’ Communications Technology (ICT)energy 2011–12 isthetestingofanInformation efficiency strategyimplementedduring raising programs. Anexampleofanenergy „ „ „ to scrapmetalcompanies. recycling ofmaterialsbysellingplant that require consumablessuchasoils to conductinglessmaintenanceactivities reduction ofnaturalresource usagedue minimisation ofenergy usage

wastewater treatment plant(WWTP). recycling systemtoreplace theMint’s will produce aclosedloopwastewater project isathree-phased project, which successfully tested.Theionexchange one oftheionexchangeproject was It wasreported in2010-11thatphase as referred toinFigure 7. water usagewhilstmaintainingproduction, The Mintcontinuestoeffectively manageits Management Water andWaste trend inelectricityconsumption. over the2011–12periodreflect adownward BMS andALCSalongwithamildersummer ISO 14001certification bycontinuous The MintcontinuestostriveforAS/NZS an Environmental Officerin2011–12. Management System(EMS)byemploying commitment totheEnvironmental The Mintfurtherdemonstratedits Management System Environmental recycling project. refined tocontributethecompactus receptacles stationedaround theMintwas the designandmanagementofwaste completed bySeptember2012.Furthermore, products, andtheproject isexpectedtobe ability torecycle paper-based andco-mingle two compactusunitstoenhancetheMint’s gained. Thisinstigatedaproject toinstall streams toidentifywhere efficienciescanbe review wasconductedoftheMint’s waste and recycling statistics.During2011–12a covenant byreporting wastetolandfill requirements undertheAustralianPackaging The Mintcontinuedtomeetitsreporting water emissionsinthefuture. and presents environmental risksforlandand see the WWTPremoved, as the plant is aging project, scheduledtooccurin2013–14,will discharge intothesewer. Phasethree ofthe recycling tradewastewaterandminimising significantly reduce itswaterconsumptionby and oncecompletedwillenabletheMintto Project planningforphasetwohasbegun

Figure 5–TheMint’s electricityconsumptionoverafouryearperiod management systemprocedures. as environmental workinstructionsand controls andadministrativesolutionssuch bunding, theWWTP, atmosphericemission solutions suchaspermanentchemicalspill controlled byutilisingengineering-based to theenvironment andare typically Most Mintactivitiesposeonlyalowrisk was undertaken. and environmental impactassessments the endof2011–12areview oftheEMS improvement oftheEMS,andtowards Figure 7–TheMint’s rateofwaterconsumptionoverafourand ahalfyearperiod Figure 6–TheMint’s naturalgasconsumptionoverafouryearperiod

Kilolitres Megajoules kWh 1000000 1200000 1400000 1600000 1800000 200000 400000 600000 800000 10000 12000 14000 15000 20000 25000 35000 10000 30000 2000 4000 6000 8000 5000 0 0 0

1 Qtr-07 May-09 Jun-09 2 Qtr-07 Jul-09 Aug-09 3 Qtr-07 Sep-09 Oct-09 4 Qtr-07 Nov-09 Dec-09 1 Qtr-08 Megajoules kWh Demandpermonth 2 Qtr-08 Kilolitres perQtr Jan-10 Feb-10 3 Qtr-08 Mar-10 Apr-10 4 Qtr-08 May-10 Jun-10 1 Qtr-09 Jul-10 Aug-10 2 Qtr-09 Sep-10 3 Qtr-09 Oct-10 waste agreement. to ACTEWAGL asapartoftheMint’s trade reports thedecontaminationanalysisresults into theseweragesystem.TheMintroutinely decontaminated waterpriortodischarging production wastewaterandanalysingthe WWTP iscontrolled bychemicallytreating no issueswere found.Discharge from the inspection oftheWWTPin2011–12which ACTEWAGL conductedanunscheduled 4 Qtr-09 Nov-10 Dec-10 1 Qtr-10 Jan-11

Resource usetrendline Feb-11 2 Qtr-10 Energy usetrendline Mar-11 Energy usetrendline 3 Qtr-10 Apr-11 May-11 4 Qtr-10 Jun-11 Jul-11 1 Qtr-11 Aug-11 2 Qtr-11 Sep-11 Oct-11 3 Qtr-11 Nov-11 4 Qtr-11 Dec-11 Jan-12 1 Qtr-12 Feb-12 2 Qtr-12 Mar-12 Apr-12

ANNUAL REPORT 2011–12 ANNUAL REPORT 3 Qtr-12 May-12 Jun-12 4 Qtr-12 Jul-12 39 3 MANAGEMENT AND ACCOUNTABILITY 40 3 MANAGEMENT AND ACCOUNTABILITY ROYAL AUSTRALIAN MINT United Group Limited(UGL)duringtheyear Major Projects Team andproperty agents FM BranchtoworkcloselywiththeDoFD and Deregulation (DoFD).Thisenabledthe building owner, theDepartmentofFinance defects liabilityperiod(DLP)from the sought anextensionoftherefurbishment specialised equipment.TheMintsuccessfully lifecycle andperformanceoftheMint’s and hadthepotentialtocompromise the the newbuildingworkswere commissioned issues thathadbecomeproblematic since A priorityin2011–12wastoaddress Mint’s business. year tomeettheexpansionof requests raisedcompared totheprevious a fiftypercentincrease inclientservice During theyear, theFMBranchachieved the Mint’s majorrefurbishment in2009. infrastructure andequipmentinstalledin optimise theperformanceofbuilding to meettheMint’s operationalneedsand continues toprovide ahighlevelofservices The FacilitiesManagement(FM)Branch Facilities Management heritage significance ofthebuilding. that theworkswouldnotdetract from the to DoFDandsuccessfullyassured DoFD and structuralengineeringrequirements submitted detailedreports coveringdesign production andstoragedemands.TheMint constructed tomeettheMint’s growing fence andachemicalstoragefacilitywere the Mint.Anewhighsecurityperimeter delivered anumberofnewprojects to During 2011–12,theFMBranchalso within thebuilding. unsatisfactory temperature conditions addressing airqualityissuesrelating to Code ofAustralia(BCA)requirements and and smokebarrierstocomplywithBuilding Other issuesresolved includedinstallingfire in theindependentfire safetyaudit report. and fire safetysystems,itemsidentified high volumeairconditioning(HVAC) were thoserelated tothemechanical Among theproblems successfullyaddressed issues andproblems. to address outstandingpostrefurbishment

efficient adiabaticcoolingsystemforthe finalised thatwillenableworkonanenergy be liftedinbycrane.Finally, aproject was of theMintbuildingtoenablepress to operation thatwillinvolveopeningtheroof which willoccurinAugust2012,acomplex installation oftheMint’s 1250tonnepress Detailed planningwasfinalisedfor the summermonths. equipment inoperation,particularlyduring compromised bythehighheatloadsfrom levels ofpress operatorswere being productivity astheenvironmental comfort Mint’s OHSresponsibilities andmaintaining delivered. Thiswasessentialtomeetingthe system forthecirculating coinhallwasalso An energy efficientadiabaticcooling as amajortouristattractioninCanberra. features tofurtherincrease theMint’s image barbeque amenities,seating,andother upgrade toincorporatenewoutdoor and visualdisplays,amajorlandscaping public touristgallery, includingnewinteractive major projects, therefurbishment oftheMint’s Planning willcommencein2012–13ontwo office accommodation. Environment RatingSystem4.5starratingfor modelled againsttheNationalAustralianBuilt Mint’s energy efficiencieswillcontinuetobe will continuetobemonitored andthe disposal costs.Energy andwaterconsumption recycling ofwastestreams andreduce waste management systemtoachievefurther improvement withintheMint’s waste Professional advicewillbesoughtfor monitoring, andwaterconservation. waste managementandrecycling, energy continuous improvements inareas of In 2012–13,theFMBranchaimstoachieve September 2012. Mint’s Toolroom tocommencein

and agency specific risk assessments. and agencyspecificriskassessments. in linewiththerequirements ofthePSPF actions onstaff andcontractorsin2011–12 one hundred andnineteensecuritychecking personnel securitypracticesbyconducting The Mintcontinuedtosupportgood prescribed target datesforimplementation. the requirements ofthePSPFandwillmeet 2010–11 AnnualReport.TheMintisaligningto date from December2011asreported inthe 2012, extendingtheexpectedimplementation Security Manual(PSM)bytheendofJuly of theAustralianGovernmentProtective and willfullysupersedetherequirements occur in2011–12.ThePSPFisstilltransition protocols andguidelineshavecontinuedto Policy Framework(PSPF)andassociated implementation oftheProtective Security protective securitypolicywiththe Major changestoAustralianGovernment line withthestrategicintentofMint. government andcommercial environment in from changestobusinesspracticesinboththe review andaddress securityrisksthatarise The SecuritySectioncontinuestomonitor, Security Mint staff enjoytheAustraliaDaybreakfast barbequeheldbytheSocial Club

purpose offundraising. lots ofrafflesandchocolatesalesforthesole morning teatocelebrateEaster, aswell to celebrateAustraliaDay, aHotCross Bun goal. TheSocialClubhasheldbarbecues from staff helpingtheSocialClubreach this for thisyear’s celebration withsolidsupport 2011 andwellunderwaytoward raisingmoney the staff endofyearcelebrationinDecember operation, achievingitsfundraisingtarget for The SocialClubhashadasuccessfulyearof Social Club Mint’s functions. security ismaintainedthatsupportsthe and staff toensure anappropriate levelof Mint SecurityCommittee,SeniorManagement security procedures inconsultationwiththe The Mintcontinuestoactivelyreview its 2011–12 financialyear. with staff andcontractorsthroughout the sixty-nine securitybriefingswere conducted Further tothisanothertwohundred and ANNUAL REPORT 2011–12 ANNUAL REPORT

41 3 MANAGEMENT AND ACCOUNTABILITY

4: corporate governance Corporate Governance

The Mint’s independent Advisory Board assists in providing strategic advice on good corporate governance practices and corporate strategies; and providing guidance to the Mint’s Senior Management Team.

The Audit Committee is the other independent body that ensures accountability. Among dealing with a range of other matters during the year the Committee also reviews or endorses the Mint’s Risk and Fraud Control Plans.

The Mint Senior Management Committee meets regularly to discuss a wide range of policy issues including matters related to corporate governance. The Committee reviews audit, security, procurement, financial and other practices within the Mint to enhance understanding and compliance with the governance framework.

The Mint continues to monitor the committee structures which it operates within to ensure alignment with corporate objectives including a stronger governance framework. A range of staff and contractor courses have been developed and held throughout the year to increase awareness and understanding of these requirements.

The Mint also participated in or attended a range of Australian Public Service Commission (APSC) or independent seminars or courses on governance related matters.

43 44 4 CORPORATE GOVERNANCE ROYAL AUSTRALIAN MINT The Mintissatisfiedthatappropriate fraud emails, postersandbulletins. promoted through theuseofregular allstaff fraud mattersthroughout theyearhasbeen in June2012forallMintstaff. Awareness of Annual fraudcontrol trainingwasundertaken core functionsagainsttheGuidelines. a FraudRiskAssessmentoftheMint’s updated inDecember2012following The current FraudControl Planwillbe on mattersinrelation tofraudcontrol. regularly totheMintAuditCommittee The MintFraudControl Officer reports significant gapsinitsfraudcontrol measures. a lowtomoderateexposure tofraudwithno Control Plan.TheplanshowstheMinthas The MintcontinuestofollowtheFraud Regulations 1997 Financial ManagementandAccountability 2011 Commonwealth and complywiththerequirements ofthe The Mintcontinuestosupport,promote Fraud Control the Mint’s ChiefExecutiveInstructions(CE Is). Mint’s strategicdirections andalignwith and procedures are consistentwiththe collector coinsforAustralia.These policies business ofmanufacturingcirculating and help managetherisksassociated withthe policies andprocedures identify, planforand making processes. Riskandassurance for staff andmanagersintheirdecision continues tobeusedasaguidingprinciple The Mint’s RiskManagementFramework Risk Management for investigation. referred totheAustralianFederalPolice In 2011–12,there were nocasesoffraud reported inaccordance withguidelines. annual frauddatahasbeencollectedand reporting procedures are inplaceandthat prevention, detection,investigationand (Guidelines)asregulated bythe Fraud Control Guidelines .

„ „ „ four keyelements: The Mint’s frameworkformanagingriskhas external accountabilityresponsibilities. framework, legislativeobligations andits on theMint’s risk,control andcompliance the AdvisoryBoard andSeniorManagers) assistance totheChiefExecutive (and to to provide independentassuranceand during 2011–12.Itsprimaryobjectiveis The AuditCommitteeconvenedfourtimes Audit External Scrutiny Internal and the Commonwealth. |strategies andinitiativesthroughout and awareness ofriskmanagement related forumstoimprove onitsknowledge The MintattendsComcoverandother „ „ „ „ „ individual servicesandfunctions The internalauditplanidentifies corporate governancepractices. management, accountabilityand contain topicsrelating torisk financial management.Theyalso provide anoverarching frameworkfor out responsibilities andprocedures and Act 1997 Management andAccountability(FMA) The CEIsputintoeffect the Control Guidelines. with AustralianGovernmentFraud The FraudControl Plancomplies aligned through ComcoverandComcare. Risk managementandinsurablerisksare management issues. emerging issuesandmore strategicrisk previous internalaudits,evaluations, ANAO reports oncross-agency matters, the Mint’s financialstatements andalso Audit Office(ANAO)inits review of issues raisedbytheAustralianNational requiring audits.Theplanincorporates requirements. TheCEIsset

Financial

„ „ „ of theirtenure. Committee asmemberscametotheend to thecompositionofMint’s Audit During theyearthere were severalchanges best practice. changes toalignwithCommonwealth Committee Charterandimplemented The Mintundertookareview ofitsAudit management issues, policyevaluations, reports oncross-agency matters,upcoming the Mint’s financialstatements, recent ANAO issues raisedbytheANAOinitsaudit of and functionsforauditing.Itincorporates The InternalAuditPlanidentifiesservices ANAO reviews andbestpracticeguidelines. completed internalaudits,aswellrelevant and scrutinisesrecommendations from regularly reviews theMint’s auditprogram improvement approach toauditservicesand The AuditCommitteehasacontinuous April 2012. a rangeofinternalauditactivitiesfrom appointed Synergy Group toundertake competitive tenderprocess, theMint completed theircontract.Followinga for internalaudit–PricewaterhouseCoopers, During 2011–12,theMint’s serviceprovider „ „ „ „ „ „ „ also actingasanindependentmember. Director, Tuition Protection Service, Mahajan, during theyearbyMrVipan The remaining memberpositionwasfilled 1 April2012. independent membereffective from Mr MarkRidleywasappointedasan 1 August2011. independent membereffective from the Treasury, wasappointedasan and FacilitiesUnit,Departmentof Mr MichaelEllery, Manager, Security Audit Committee. was appointedChairoftheMint’s From 1January2012,MrRobertDonnelly Audit Committee. completed histermasChairoftheMint’s Department ofFinanceandDeregulation Burton, ChiefFinancialOfficer, On 31December2011,MrMichael

and compliancewiththeFMAAct andCPG. procurement activities, withvalueformoney, an appropriate control frameworkforits been madeandtheMinthasestablished concluded thatsignificantimprovements had Procurement Guidelines(CPG).Thereview procurement frameworkandCommonwealth the Mint’s complianceagainstitsown adequately addressed aswellvalidating the mattersraisedattimehadbeen the 2008–09internalaudittoensure that This review revisited theoutcomesof Procurement Follow-upReview: Contract Managementand finalised asat30June2012. risk assessments.Thisreview wasnot diligence aspects,andundertakecritical to identifyopportunities,considerdue Mint reviewed theprocesses beingused business overthepasttwoyears, thegrowth oftheMint’sWith international Development Review: International Business succession planning. its recruitment process, HRreporting and which couldassisttheMintinimproving principles. Thereview hasidentifiedareas efficient andalignedtobetterpractice strategies toensure thattheywere effective, the processes associatedwiththese associated risks.Inaddition,itreviewed whether theyadequatelyaddress the and successionplanningtodetermine for workforce planning, recruitment, retention This review focusedontheMint’s strategies Workforce Review: These auditswere: the 2011-12program. The Mintcommencedthree auditsduring Internal Audits on theMint. emerging ortopicalissueswhichmayimpact brief ismaintainedthroughout theyearon management issues.Inaddition,awatching previous internalauditsandstrategicrisk ANNUAL REPORT 2011–12 ANNUAL REPORT

45 4 CORPORATE GOVERNANCE 46 4 CORPORATE GOVERNANCE ROYAL AUSTRALIAN MINT policies suchastheFraudControl Plan, a rangeofmechanismsincludingdeveloping The Mintmaintainsethicalstandards through Team wheneveranopportunity arises. by membersoftheMintSeniorManagement values are alsocommunicatedandsupported Performance DevelopmentSystem.These Service valuesandare embeddedinthe much alignedwiththeAustralianPublic The Mint’s leadershipvalues are very and Accountability Ethical Standards impacting ontheMint. Ombudsman significantlyordirectly Committee ortheCommonwealth Auditor-General, aParliamentary Similarly, there were noreports bythe tribunals impactingontheMint. and administrative decisions ofadministrative external scrutinyrelating tojudicialdecisions There were nosignificantdevelopmentsin in ExternalScrutiny Significant Developments of thisreport. Corporate Governancesections Chief Executive’s Reviewandthe those functionsare describedinthe making powersexercised incarryingout report. TheMint’s functionsanddecision management structures are setoutinthis Details oftheMint’s organisational and Organisation oftheMint to briefnewstarters. Staff inductionsare alsoheldregularly signage highlightingthesematters. education andawareness program with The SecuritySectionhascontinuedtheir supplement theexistingframework. the yeartoallstaff andcontractorsto ethics awareness trainingcoursesduring The Mintcontinuestoprovide mandatory contractor andconsultantguidelines. CEIs, Tacceptableusepoliciesand

held bytheMint Categories ofdocuments information heldwithintheMint. details ofhowthepubliccanaccess In addition,theMintwebsiteincludes or theChiefExecutiveOfficerofMint. ministers, theSecretary oftheTreasury, can dothisbywritingtoTreasury portfolio aspects oftheMint’s responsibility. They participate informingpolicyorrelating to Australian Governmentadministrationmay People ororganisations outsidethe participation Arrangements foroutside proceeded pasttheinitialrequest stage. requests however;neitherapplication In 2011–12theMintreceived twoFOI in accordance withtheIPSrequirements. a planshowingwhatinformationitpublishes Each agencymustdisplayonitswebsite a section8statementinanannualreport. and hasreplaced therequirement topublish This requirement isinPartIIoftheFOIAct of theInformationPublicationScheme(PS). to publishinformationthepublicaspart Information Act1982 Agencies subjecttothe Freedom ofInformation and instructions. operations suchasofficeprocedures and expenditure records andinternal personnel records, staffing records, financial to itsorganisation andoperationsincluding The Mintalsoholdsdocumentsrelating Mint’s portfolioresponsibilities. ministers onmattersfallingwithinthe correspondence toandfrom Treasury and otherdocuments.TheMintstores cabinet submissionsanddraftsofthese by Mintofficers,includingcommentson correspondence, analysisandpolicyadvice The Mintholdsawiderangeof (FOI Act)are required Freedom of

Monday toFriday(exceptonpublicholidays). (02) 62026826,between9amand5pm, to theChiefExecutiveOfficer, telephone Telephone enquiriesshould bedirected Freedom ofInformationCoordinator Attention: DEAKIN ACT2600 Denison Street Royal AustralianMint Chief ExecutiveOfficer Mint documentsshouldapplyinwritingto: Applicants seekingaccessundertheActto under the The MintExecutivecoordinates requests Contact points Applications andInitial Freedom ofInformation Freedom ofInformationAct1982

. ANNUAL REPORT 2011–12 ANNUAL REPORT 47 4 CORPORATE GOVERNANCE

5: financial statements

49 50 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 51 5 FINANCIAL STATEMENTS 52 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 53 5 FINANCIAL STATEMENTS 54 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 55 5 FINANCIAL STATEMENTS 56 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 57 5 FINANCIAL STATEMENTS 58 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 59 5 FINANCIAL STATEMENTS 60 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 61 5 FINANCIAL STATEMENTS 62 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 63 5 FINANCIAL STATEMENTS 64 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 65 5 FINANCIAL STATEMENTS 66 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 67 5 FINANCIAL STATEMENTS 68 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 69 5 FINANCIAL STATEMENTS 70 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 71 5 FINANCIAL STATEMENTS 72 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 73 5 FINANCIAL STATEMENTS 74 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 75 5 FINANCIAL STATEMENTS 76 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 77 5 FINANCIAL STATEMENTS 78 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 79 5 FINANCIAL STATEMENTS 80 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 81 5 FINANCIAL STATEMENTS 82 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 83 5 FINANCIAL STATEMENTS 84 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 85 5 FINANCIAL STATEMENTS 86 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 87 5 FINANCIAL STATEMENTS 88 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 89 5 FINANCIAL STATEMENTS 90 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 91 5 FINANCIAL STATEMENTS 92 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 93 5 FINANCIAL STATEMENTS 94 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 95 5 FINANCIAL STATEMENTS 96 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 97 5 FINANCIAL STATEMENTS 98 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 99 5 FINANCIAL STATEMENTS 100 5 FINANCIAL STATEMENTS ROYAL AUSTRALIAN MINT ANNUAL REPORT 2011–12 ANNUAL REPORT 101 5 FINANCIAL STATEMENTS

6: appendices

103 104 6 APPENDICES ROYAL AUSTRALIAN MINT Appendix A–CoinPurchases from theMint2011–12 1975–85 1965–75 Year Total 2011–12 2010–11 2009–10 2008–09 2007–08 2006–07 2005–06 1995–05 1985–95 1,387,096 412,000 477,096 48,000 62,200 72,400 91,000 85,200 65,800 73,400 $’000 $2 0 0 826,896 233,894 120,585 268,019 25,200 20,300 27,150 31,150 40,900 28,898 30,800 $’000 $1 0 450,806 114,091 154,890 11,895 10,355 14,240 15,520 15,040 15,840 23,880 19,683 55,372 $’000 50¢ 343,213 11,845 15,015 16,200 13,820 12,680 18,400 82,610 96,944 61,795 $’000 8,425 5,479 20¢ 214,351 12,160 55,400 30,163 42,132 30,476 $’000 7,940 9,600 5,715 5,440 7,820 7,505 10¢ 207,076 10,880 63,710 39,467 36,489 23,740 $’000 4,940 6,920 4,425 4,470 5,810 6,225 5¢ 48,784 21,462 18,662 $’000 8,660 2¢ ------31,170 12,626 11,716 $’000 6,828 1¢ ------3,509,392 167,840 139,738 169,520 961,705 707,961 632,562 201,761 103,660 114,610 142,435 167,600 $’000 Total Appendix B–Circulating CoinProduction 2011–12 Australia Country Total Tonga Total Islands Solomon Total Samoa Total $2 $1 $1 $1 50c 50c 20c 20c 20c 20c 20c 20c 10c 10c 10c 5c 5c 5c Denomination 50 Seniti 20 Seniti 10 Seniti $2 $1 50c 20c 10c 2 Tala 1 Tala 50 Sene 20 Sene 10 Sene $2 $2 Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard CHOGM Standard Standard Standard Standard Standard Volunteers Womens Day International Royal Wedding Standard Standard Standard Standard Standard Standard Standard Standard Design 2011 2011 1981 2012 2012 2012 2012 2012 2011 2011 2011 2011 2011 2012 2011 2010 2011 2011 2010 2012 2011 2012 2011 2011 2011 2011 2010 2012 2011 2010 2012 2011 2010 Date ofCoin Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Cupro Nickel Alloy Bronze Aluminium Bronze Aluminium Bronze Aluminium Bronze Aluminium Bronze Aluminium Bronze Aluminium Cupro Nickel Cupro Nickel Pieces (million) ANNUAL REPORT 2011–12 ANNUAL REPORT 218.017 72.934 40.673 17.975 15.122 24.750 27.650 18.864 44.836 10.994 19.977 23.985 11.414 11.488 16.600 10.200 10.420 0.949 4.611 0.050 0.098 0.120 1.750 3.400 0.137 0.300 0.512 8.987 8.991 6.009 6.021 5.741 1.800 1.800 3.197 9.105 5.670 105 6 APPENDICES 106 6 APPENDICES ROYAL AUSTRALIAN MINT Appendix C–OtherProducts 2011–12 Lapel badges Jewellery Item Total Other Montages Tokens Medallions Royal AustralianMint Corporate Royal AustralianMint Corporate Royal AustralianMint Corporate Royal AustralianMint Corporate Royal AustralianMint Corporate Royal AustralianMint Corporate Customer 58,432 Pieces 49,091 8163 933 173 11 55 0 0 6 0 0 0 Appendix D–CollectorCoinReleaseSummary2011–12 $10 proof goldyearofthe dragon in shipper 50 centproof silverroyal wedding 50 centproof silverengagement $10 proof goldkangaroo series $1 proof silverkangaroo series 2 coinsetproof finesilver $1 proof silverkangaroo atsunset 6 coinsetproof finesilver release 3inshipper 2 coinsetgoldconvictheritage release 2inshipper 2 coinsetgoldconvictheritage 6 coinsetgoldconvictheritage $1 proof silvermintmark 6 coinsetproof wedding 6 coinsetproof Type 4 coinsetuncirculated ADHP 20 centuncirculated ashes 6 coinsetuncirculated baby 6 coinsetuncirculated 6 coinsetproof finesilver 8 coinsetproof gold $1 proof silverkangaroo atsunset $2 proof silversgpaustralianopen 2 coinsetproof australianwheat 6 coinsetproof baby $10 proof goldmintmark $1 proof silvermintmark in silvernavy 6 coinsetmasterpieces gold plated 6 coinsetproof selectively three coinsetforinclusion 50 centproof golddiamond jubilee coin forinclusion 50 centproof silverdiamond jubilee $25 proof goldkangaroo atsunset 6 coinsetproof wedding 50 centproof silverdiamond jubilee $1 proof silveryearofthe dragon

2011 2011 2011 2011 2012 2012 2012 2012 2012 2012 2012 2012 2011 2012 2012 2012 2012 2012 2012 2012 2012 2011 2010 2012 2012 2011 2011 2011 2011 2011 2011 2011 2011 2011 Year Item Code 210050 210042 210039 210037 210028 210027 210026 210015 210008 210006 310023 310013 310007 310006 210123 210114 210101 210099 210096 210093 210091 210087 210083 210080 210079 210077 210075 210073 210072 210064 210062 210060 210057 210052 Qty Produced 14,998 20,175 6934 3168 3000 1400 3000 3000 7502 6045 2500 5000 1752 3460 1000 2000 7500 7150 2500 1000 1000 1500 514 100 230 100 100 100 250 399 362 500 335 38 than 100,000 than 100,000 than 50,000 than 25,000 ANNUAL REPORT 2011–12 ANNUAL REPORT unlimited unlimited unlimited unlimited unlimited unlimited No more Mintage no more no more no more 20,000 12,500 10,000 12,500 10,000 10,000 10,000 10,000 6000 5000 6000 3000 3000 3000 5000 2000 5000 2500 5000 4000 1000 2500 1500 375

107 6 APPENDICES 108 6 APPENDICES ROYAL AUSTRALIAN MINT $1 frunccockatooairseries $1 fruncrosella airseries in capsule $1 fruncsilverkangaroo series $1 fruncsilverkangaroo series $1 frunccapitalbridgessydney Type $1 uncirculated yearofthefarmer $1 uncirculated acounterstamp $1 frunccapitalbridgesadelaide $1 uncirculated sirdouglasmawson 50 centuncirculated kokoda 20 centuncirculated merchant navy animals ofthezoo $1 uncirculated tree kangaroo of thezoo $1 uncirculated orang-utananimals of thezoo $1 uncirculated tigeranimals of thezoo $1 uncirculated frog animals of thezoo $1 uncirculated gorillaanimals of thezoo $1 uncirculated elephant animals 4 coinsetuncirculated CSBM $5 uncirculated remembrance day $1 uncirculated queen’s visit 6 coinuncirculated baby australian wheat 2 coinsetuncirculated 50 centuncirculated triple zero $1 uncirculated census $1 uncirculated mcounterstamp $1 uncirculated scounterstamp uncirculated 6 coinsethyper-metallic diamond jubilee 50 centuncirculated $1 uncirculated yearofthe dragon dame joansutherland $1 uncirculated royal engagement 50 centuncirculated $1 fruncflyingfoxairseries $1 frunckingfisherairseries $1 frunckookaburraairseries $1 fruncbutterflyairseries

2012 2012 2012 2012 2011 2011 2012 2012 2011 2011 2011 2011 2012 2012 2012 2011 2010 2011 2011 2011 2012 2011 2011 2012 2012 2011 2012 2011 2011 2012 2012 2012 2012 2012 2012 Year Item Code 310076 310074 310070 310068 310065 310062 310059 310056 310053 310048 310047 310038 310144 310142 310141 310139 310137 310131 310129 310126 310123 310120 310117 310114 310105 310100 310097 310095 310092 310089 310086 310084 310083 310080 310078 Qty Produced 19,980 23,956 10,000 17,002 17,002 11,004 20,000 12,002 25,002 20,000 15,014 15,002 15,990 15,000 15,000 15,002 20,035 20,284 27,144 21,006 20,000 29,201 12,024 55,082 45,002 9000 5017 8500 4890 8849 1987 5002 2000 1497 5000 than 100,000 than 40,000 unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited Mintage no more no more 20,000 20,000 20,000

$5 antiquecapital $5 antiquecapitaltownhallperth 50 centuncirculated ballet in clamshell $5 fruncremembrance day women’s trophy $1 uncirculated australian open $1 uncirculated co-operatives in clamshell 20 centuncirculated volunteers $1 uncirculated bcounterstamp $1 uncirculated pcounterstamp $1 uncirculated scounterstamp $1 uncirculated mcounterstamp under siege 3 coinsetuncirculated shores men’s champion $5 uncirculated australianopen men’s trophy $1 uncirculated australianopen Type design 8 $5 proof goldninedragons design 7 $5 proof goldninedragons design 6 $5 proof goldninedragons design 5 $5 proof goldninedragons design 4 $5 proof goldninedragons design 3 $5 proof goldninedragons design 2 $5 proof goldninedragons design 1 $5 proof goldninedragons 6 coinsetproof silversamoa kangaroo atsunsetincapsule $1 brilliantuncirculated silver F15 at sunset $1 proof silverF15kangaroo 50 cent14sidedlunardragon 20 centrolled volunteers $1 rolled chogm counterstamp $1 uncirculated ‘bluebell’ town hallbrisbane $5 antiquecapital town hallmelbourne

2012 2012 2012 2012 2012 2012 2012 2012 2011 2011 2011 2012 2011 2011 2012 2012 2012 2012 2012 2011 2012 2012 2011 2012 2012 2012 2012 2012 2012 2012 Year Item Code 310169 310165 310163 310161 310160 310159 310158 310157 310152 310148 310146 510051 510050 510049 510048 510047 510046 510045 510044 510030 510022 510020 410044 410023 410020 310193 310190 310186 310184 310171 Qty Produced 300,000 16,111 12,004 20,463 20,000 18,002 10,010 12,044 10,000 5004 5000 3504 3504 1500 1500 1500 1500 1500 1500 1500 1500 2129 2000 1000 6050 2000 2000 2000 4702

ANNUAL REPORT 2011–12 ANNUAL REPORT unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited Mintage 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 15,000 7000 5000 2000 2000 2000 109 6 APPENDICES 110 6 APPENDICES ROYAL AUSTRALIAN MINT design 1(FIJ) $20 proof golddragon $2 proof silverlunardragon(FIJ) 50 centlunardragon(FIJ) design 9 $5 proof goldninedragons Type men’s championinclamshell $5 uncirculated australianopen women’s trophy inclamshell $1 uncirculated australianopen men’s trophy inclamshell $1 uncirculated australianopen world moneyfair 6 coinuncirculated set 50 centproof silverdiamondjubilee three coinset 50 centproof golddiamondjubilee in blister $1 uncirculated presidents cup $1 proof silverpresidents cup $25 proof goldpresidents cup selectively goldplated $10 proof silverpresidents cup colour printed $1 proof silverpresidents cup $1 uncirculated presidents cup capsule $1 proof silverpresidents cupin $1 proof silverpresidents cuppamp in capsulepamp selectively goldplated $10 proof silverpresidents cup $3000 proof goldAPGdragon $500 proof goldAPGdragon $100 proof goldAPGdragon $30 proof silverAPGdragon $10 proof silverAPGdragon $1 proof silverAPGdragon presidents cuppamp $25 proof gold $1 proof silverpresidents cuppamp presidents cuppamp $1 uncirculated $10 proof goldpampdragon $1 proof silverpampdragon $100 proof golddragon(FIJ) design 2(FIJ) $20 proof golddragon

2011 2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012 2011 2011 2011 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2011 2011 Year Item Code 510086 510082 510079 510075 510073 510062 510060 510058 510056 510054 510052 510163 510162 510161 510148 510147 510146 510141 510130 510129 510128 510127 510126 510125 510124 510123 510122 510121 510120 510119 510118 510117 Qty Produced 22,500 10,000 15,000 15,000 15,025 15,000 1000 4669 8436 1000 1500 1500 6052 6109 1500 1500 2991 1495 2000 5560 1850 3091 100 547 194 184 200 649 40 91 3 4 unlimited unlimited unlimited unlimited unlimited unlimited Mintage 18,000 30,000 20,000 20,000 20,000 10,000 50,000 1500 7500 8000 1500 1500 6000 6000 1500 4000 1500 1500 7500 2000 3500 1500 3500 500 375 99 $5 proof silverstateseries -qld $5 proof silverstateseries -tas $5 proof silverstateseries -nsw $5 proof silverstateseries -vic in clamshell $1 uncirculated sirdouglas mawson solomon islands 6 coinsetuncirculated solomon islands 6 coinsetproof silver jubilee inclamshell 50 centuncirculated diamond independence 1 talauncirculated samoa 1 talaproof samoaindependence in clamshell $1 uncirculated co-operatives 20 centuncirculated volunteers in clamshell $1 frunckingfisherairseries Type $1 proof silveryearofthe rabbit 15 incapsule $1 brilliantuncirculated silver FAB $10 proof goldyearofthe rabbit $1 proof silverkangaroo series $5 proof silverstateseries -nt $5 proof silverstateseries -wa

2011 2010 2012 2011 2008 2007 2006 2006 2006 2006 2012 2012 2012 2012 2012 2012 2012 2011 2011 Year Item Code 510207 510188 510182 510175 510174 510172 510168 510167 510166 809103 803497 803469 803463 802088 802002 801375 801005 800030 800009 Qty Produced 19,920 21,199 15,000 5002 5002 1500 250 500 300 620 640 200 116 150 204 144 150 158 50 ANNUAL REPORT 2011–12 ANNUAL REPORT unlimited unlimited unlimited unlimited unlimited Mintage 10,000 20,000 12,500 12,500 12,500 12,500 12,500 12,500 5000 1500 5000 1500 5000 2500 111 6 APPENDICES

7: indices List of Tables and Figures Tables Table 1 Resourcing for the Mint’s Outcome 5 Table 2 Royal Australian Mint Resource Statement 2011–12 6 Table 3 Coin shows attended by the Mint 23 Table 4 Advertising and Market Research 2011–12 24 Table 5 Consultancies valued at and over $10,000 in 2011–12 30 Table 6 The Mint operative and paid inoperative staff by classification and gender (as at 30 June 2012) 33 Table 7 The Mint’s operatives paid under the Agency Enterprise Agreement and 24 1 (d)s (as at 30 June 2012) 33 Table 8 Salary ranges for Enterprise Agreement and 24 1 (d)s (as at 30 June 2012) 34 Table 9 Equal Employment Opportunity (EEO) Target Groups 34 Table 10 Wellbeing initiatives offered by the Mint 34 Table 11 Health monitoring tests conducted by the Mint 36 Table 12 Occurrence of Comcare notifiable incidents 36 Table 13 Occurrence of ARPANSA notifiable incidents 36 Figures Figure 1 Resources for Outcomes 4 Figure 2 Royal Australian Mint Organisational Chart as at 30 June 2012 11 Figure 3 Senior Management Team as at 30 June 2012 11 Figure 4 AS/NZS 4801 External Audit Compliance Rates 36 Figure 5 The Mint’s electricity consumption over a four year period 40 Figure 6 The Mint’s natural gas consumption over a four year period 40 Figure 7 The Mint’s rate of water consumption over a four and a half year period 40

113 114 7 INDICES ROYAL AUSTRALIAN MINT Area withinastructure designedtoprevent bunding fluctuating demand. Coins madeandstored formanaging buffer stock that raisestherimonedgeofcoin. putting theblankthrough anupsettingmill residue from theheatingprocess andthen blank tosoftenthemetal,washingremove blank outofaflatsheetmetal,heatingthe Blank preparation involvespunchingthe blank preparation of livingorganisms. relating tothemovementorstructure The studyofthemechanicallaws biomechanic hearing levels. A typeoftesttodetermineasubject’s audiometric dimensional (3D)modelsofcoindesigns. A computerprogram usedtoproduce three ArtCAM software Glossary Accountability Act1997 under the financial administrative framework as required These instructionsestablishtheMint’s Instructions (CEs) Chief Executive’s manufacture oftoolmakingmachinery. Manufacture software forautomatingthe Computer AidedDesign/Computer CAD/CAM software extended disruption. predetermined timeafteradisasteror interrupted criticalfunctionswithina will recover orrestore partiallyorcompletely A logisticalplanforhowanorganisation business continuityplan inundation orbreaches ofvarioustypes. Financial Managementand

(FMA Act).

used bytheMint. A suiteoffinancialmanagementsoftware CODA financials tooling forcoinpresses. driven byCAD/CAMsoftware toproduce Computer NumericalControl machines CNC machines Coins thatare inpubliccirculation. circulating coins and workflow. development, recruitment, reporting interpretation, training,OHS,professional application formanagingpayroll, award An integratedhumanresource andpayroll CHRIS21 to enhanceelementsofthedesign. Coloured inkappliedtoacoinafterstriking colour printed/padprinted Schedule ofcoinreleases fortheyear. collector coinprogram or scalloped. coin, i.e.plain,milled,serrated,interrupted The collarformstherequired edgeofthe place whilethecoiningpress isinoperation. A retaining ringwhichholdsthecoinblankin coining collar side oftheblank. of thedesignthatistobeimpressed onone carries anengraveddesignormirror image A hardened metaltool,thefaceofwhich coin die and sellscoins. A memberofthepublicthatcollects coin dealer struck intoacoin. to therequired shapebutyettobe A pieceofmetalwhichhasbeencut coin blank Refers tocoinscollectively. coinage

to bidbecauseoftheiruniqueexpertise potential supplierorsuppliersbeinginvited under certaincircumstances, withasingle A formofrestricted tendering,availableonly direct sourcing The statedfacevalueonacoinorbanknote. denomination with mineralions(salts)removed. Deionized waterisatypeofpurified deionised water through process management. provides capabilitytousethemoperationally alignment ofallbusinessprocesses andthen This software allowstheunderstandingand and integratingallkeybusinessfunctions. complex manufacturers bystreamlining financial and regulatory processes for (ERP) software thatsimplifiesmanufacturing, Web-based EnterpriseResource Planning Control regulatory requirements. ensuring compliancewithindustry and resolve issuesquicklyandprevent recurrence, A fullyintegratedsuiteofsolutionsthat (ECQMS) quality managementsystem enterprise complianceand a shared datesource. information andfunctionsofabusinessfrom Manages andcoordinates alloftheresources, (ERP) system enterprise resource planning their leaveandpaydetails. update theirownpersonnelrecords andview system whichallowsemployeestoviewand A generictermusedtomeananyweb-based employee selfservice(ESS) a metalsalt. and puttingitintoasolutionwhichcontains object byputtinganegativecharge onit The build-upofametalcoatingontoan electroplating and/or servicessought. and/or specialabilitytosupplythegoods

assurance abouttheabilitytosatisfyquality International standard forproviding Accreditation ISO 9001QualityManagement solution andacomplex. two electrolytes orbetweenanelectrolyte Ion exchangeisanofionsbetween ion exchange day-to-day businessactivities. which theMintconductsitsstrategicand Sets outtheprinciplesandprocedures by manual (IMM) integrated management operate usingasingleintegratedsystem. Numerous software products thatlinkand system (IBS) integrated businessinformation of anewlystruckcoin. coloured highlightsonthesurface allows forthecreation ofmetallic Using aproduction techniquewhich hyper-metallic The Mint’s HRMISiscalledCHRS21. accounting functionswithinpayroll. of humanresources andpayroll dataand A computerisedsolutionforthemanagement information system(HRMIS) human resource management a portionofthedesignondie. This isaccomplishedbysandblasting certain partsofthedesignslightlydulled. Coins, particularlyproof, maybeissuedwith frosted uncirculated coin Maximum numberofcoinsbeing made. limited mintage equal tothatdenotedontheface ofcurrency. Currency whichispaymentforanamount legal tender transactions e.g.clock-onandclock-off times. uses tomanageandrecord employeetime The nameoftheapplicationthatMint Kronos satisfaction insupplier-customer relationships. requirements andtoenhancecustomer

ANNUAL REPORT 2011–12 ANNUAL REPORT

115 7 INDICES 116 7 INDICES ROYAL AUSTRALIAN MINT Custom engineered systemwhichhandles warehousing system(MHWS) materials handlingand materials acquired, andthecashrequired. assembled ormade,when,withwhat schedule thatcoverswhatistobe comprehensive product manufacturing Translates abusinessplaninto schedule (MPS) master production handling andwarehousing system. automation. Alsoreferred toasmaterials by theMinttocontrol materialshandling Integrated manufacturingsystemused system (MES) manufacturing execution machine servicingandmaintenancetasks. A computerprogram usedtoschedule Mainpac or servicethatconsumerswillpurchase. and forecasting ofthequantityaproduct A software toolthatassistsintheplanning forecasting tool Logility demandplanningand to Australia’s numismatichistory. related materialthatissignificant The Mint’s collectionofcoinsandcoin national coincollection numismatic products. The Mint’s quarterlycataloguefeaturingnew Mint Issue Making coins. minting Number ofcoinsmade. mintage who wishtoremain intheworkforce. Measures tosupportmature agestaff mature ageworkforce policy to asmanufacturingexecutionsystem. consumption anddisposal.Alsoreferred the process ofmanufacturing,distribution, of materials,goodsandproducts throughout movement, storage,control andprotection

such asnoiseandchemicals worker exposure levelsofvaryinghazards, Scientific validmeasurements todetermine occupational hygienesurvey of thecoin. usually carryinganeffigy. The‘Heads’side The sideofthecoinwhichismajorside, obverse medallions, tokens,jewelleryetc. Collectible products includingcoins, numismatic products decorations orsimilarobjects. tokens, medals,papermoney, orders, The science,studyorcollectingofcoins, numismatic striking process. A machinethatperformsthecoin press of thecoinormedal. approximately fourtimestheactualsize It istheoriginalmodelofadesignand Used inthemanufacture ofmastertooling. plaster those needs. development isneededandhowtomeet and assistinidentifyingareas where and supervisortodiscussworkplaceissues Regular feedbackbetweenteammember scheme (PDS) performance development to submittenders. that satisfytheconditionsforparticipation for tenderispublishedinvitingallbusinesses A procurement procedure inwhicharequest open tender continually improve itsperformance. with healthandsafetylegislation safety occurrences, helpachievecompliance and safetyrisks,reduce thepotentialfor to consistentlyidentifyandcontrol itshealth A frameworkthatallowsanorganisation management system(OHSMS) Occupational healthyandsafety

specifications andare ofanacceptable leave theMintmeetrequired technical coins andpackagingmaterialsthatenteror Ensures thatallcoinageblanks,dies, quality control the MintQMS. company’s qualitysystems alignwith to thepremises ofsupplierstoauditthe standard ISO9001,includingteamvisit to internationalqualitymanagement Management System,whichisaccredited requirements setoutintheMint’s Quality Ensures thecompliancewith quality assurance condition orgrade. Proof isamethodofmanufacture, nota to describeawell-preserved circulating coin. are especiallystruckandthetermisnotused either amirror-like ormattfinish.Thesecoins A carefully struckcoinusingspecialdieswith proof coin be usedforquotingpurposes. and provides indicativecostingwhichcan A software program thatbuildsaproduct sales product configurator(SPC) it isononesideofaselectivemembrane. by applyingpressure tothesolutionwhen of large moleculesandionsfrom solutions filtration methodthat removes manytypes Reverse osmosisisamembranetechnical reverse osmosis Also knownasthetailssideofcoin. The oppositesidetotheobverse. reverse To updateandputback inservice. recommission quality expectations. of itsperformanceandmeetorexceed improve theeffectiveness andefficiency to managetheprocesses tocontinually A documentedmanagementsystem system (QMS) quality management quality standard.

aimed atimproving customerexperiences. delivered viaawebbrowser-based system customer relationship managementsoftware Customer interactionmanagementand Synchrony supplier tothecustomer. involved inmovingaproduct from the activities, informationandresources customer. Itismadeupofthepeople, as theyflowfrom theirsource totheend Represents themovementofmaterials supply chain To press acoin. strike acoin of allresources neededformanufacturing. the pastfewyearsforeffective planning A software packageusedbytheMintover resource planning ‘Streamline’ manufacturing Australian AccountingStandards. of theStandard CostModel,including policy directions thatsurround theuse a numberoflegislativeandgovernment circulating coinproduction costs.There are allocates direct andindirect collectorand This modelusedbytheMintidentifiesand Standard costmodel information stores anddocuments. websites thataccessshared workspaces, Microsoft software whichcanbeusedtohost SharePoint a record. decide whethertoretain, destroy ortransfer Authority orGeneralDisposalto Sentencing istheprocess ofusingaRecords sentencing suppliers are invitedtosubmittenders. procuring agencyselectswhichpotential A procurement procedure inwhichthe select tender and retiring itfrom circulation. coin andthecostofproducing, distributing The difference betweenthefacevalueofa seigniorage ANNUAL REPORT 2011–12 ANNUAL REPORT

117 7 INDICES 118 7 INDICES ROYAL AUSTRALIAN MINT wholesale termsoftrade primarily fordisabledusers. Guidelines onmakingcontentaccessible, guidelines (W3C) web contentaccessibility No limitonnumberofcoinsbeingmade. unlimited mintage rim marksorotherslightimperfections. minor production faultssuchasinsignificant in circulation. Itmayhowever, suffer from The descriptionofacoinwhichhasnotbeen uncirculated coin management system. An electronic documentandrecords TRIM locally, forfastrecovery. the eventofdatalossorcorruptionisstored For example,dataintendedforrestoration in Data stored according toitsintendeduse. tiered storage wear oncoiningdiefaces. Metallic depositionsystemforpreventing TEER coating Safety Agency Australian RadiationProtection andNuclear ARPANSA Australian NationalAuditOffice ANAO Australian AccountingStandards Board AASB and Acronyms Abbreviations promotion opportunities. to recruitment, trainingand in identifiedgroups havefairaccess commitment toensuringemployees Program whichformalisestheMint’s workplace diversityprogram accredited dealer. must abidetoiftheywishbeaMint Terms andconditionswhich coindealers

Department ofFinanceandDeregulation DoFD Defect LiabilityPeriod DLP Commonwealth SuperannuationScheme CSS Chief ExecutiveOfficer CEO Chief Executive’s Instructions CEIs Circulating CoinProduction CCP Australian Workplace Agreement AWA global financialcrisis GFC Finance Minister’s Orders FMOs Accountability Act1997 Financial Managementand FMA Act Fraud Control Plan FCP Fringe Benefits Tax FBT employee selfservice ESS English asaSecondLanguage ESL Enterprise Resource Planning ERP Environment Protection Agency EPA Energy MonitoringSystem EMS equal employmentopportunity EEO Management System Enterprise ComplianceandQuality ECQMS

Information Technology Infrastructure Library ITL information technology IT for Standardization International Organization ISO Integrated ManagementManual IMM Integrated BusinessnformationSystem IBS Information System Human Resources Management HRMIS human resources HR Goods andServicesTax GST occupational healthandsafety OHS National CoinCollection NCC Rating System National AustralianBuiltEnvironment NABERS Planning ‘Streamline’ ManufacturingResource MRP Master Production Schedule MPS Management InformationSystem MIS Royal AustralianMint the Mint Materials HandlingandWarehousing System MHWS Manufacturing ExecutionSystem MES Mint Directors Conference MDC

World Wide WebWorld Consortium Wide W3C management software) Management (documentandrecords Total Records andInformation TRIM Sales andProduct Configurator SPC return oninvestment ROI Reserve BankofAustralia RBA research anddevelopment R&D Quality ManagementSystem QMS quality control QC quality assurance QA accumulation plan Public SectorSuperannuationScheme PSSap Public SectorSuperannuationScheme PSS Security Manual Australian GovernmentProtective PSM Public ServiceAct1999 PS Act point ofsale POS Performance DevelopmentSystem PDS Official PublicAccount OPA

ANNUAL REPORT 2011–12 ANNUAL REPORT 119 7 INDICES 120 7 INDICES ROYAL AUSTRALIAN MINT Compliance Index Part ofReport Report onPerformance Departmental Overview Review bySecretary Actual performanceinrelation todeliverables to outcomes in relation toprograms andcontribution Review ofperformanceduringtheyear Portfolio structure details ofvariationandreasons forchange appropriation bills(other portfolio statements), statements accompanyinganyotheradditional from PBStatements/PAES orotherportfolio Where outcomeandprogram structures differ Outcome andprogram structure Organisational structure Role andfunctions Significant issuesanddevelopments–portfolio Outlook forfollowingyear financial results Overview ofdepartment’s performanceand developments Summary ofsignificantissuesand Review bydepartmentalsecretary address forreport Internet homepageaddress andInternet Contact officer(s) Glossary Index Table ofcontents Letter oftransmittal Description achieving objectives Contribution ofriskmanagementin departmental performance Factors, eventsortrends influencing arrangements Performance ofpurchaser/provider functions/ services Significant changesinnature ofprincipal Trend information of performance Narrative discussionandanalysis targets, andreasons forthechange PBS/ PAES, detailsofbothformerandnew Where performancetargets differ from the other portfoliostatements and KPIssetoutinPBStatements/PAES or

Suggested Suggested Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Requirement Suggested Suggested suggested If applicable, Suggested Mandatory Mandatory Mandatory Mandatory Mandatory mandatory departments - Portfolio Mandatory Mandatory Mandatory Mandatory suggested departments – Portfolio Suggested Inside backcover Inside backcover Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable 7, 19–20,25 6–7, 13–41 114–118 123–129 6–7, 27 37, 44 13–28 13–41 13–41 9–11 9-10 1, 5 11 10 iii 4 i Corporate Governance Management andAccountability Part ofReport Management ofHumanResources External Scrutiny financial performance Discussion andanalysisofthedepartment’s department’s response tocomplaints service standards, complaintsdata,andthe Performance againstservicechartercustomer Social inclusionoutcomes Description Statistics onstaffing Productivity gains Work healthandsafetyperformance its impact Training anddevelopmentundertaken and AWAs (IFAs), determinations,common lawcontracts agreements, individualflexibilityarrangements Impact andfeatures ofenterpriseorcollective and retention Workforce planning,staff turnover departmental objectives and developinghumanresources toachieve Assessment ofeffectiveness inmanaging Commonwealth Ombudsman a ParliamentaryCommitteeorthe Reports bytheAuditor-General, administrative tribunals Judicial decisionsandof Significant developmentsinexternalscrutiny SES officersisdetermined How nature andamountof remuneration for maintenance ofappropriate ethicalstandards Policy andpracticesontheestablishment significant financialoroperationalrisk Approach adoptedtoidentifying areas of associated performancereporting andreview Corporate andoperationalplanning Senior managementcommitteesandtheirroles responsibilities Names oftheseniorexecutiveandtheir practices inplace Statement ofthemaincorporategovernance Control Guidelines. agency complywiththeCommonwealthFraud Agency headsare required tocertifythattheir resource tablesbyoutcomes Agency resource statementandsummary a significantimpactonfuture operations. prior year, from budgetoranticipatedtohave Discussion ofanysignificantchangesfrom the

Mandatory Mandatory Mandatory Mandatory mandatory If applicable, mandatory If applicable, Requirement Mandatory Suggested Suggested Suggested Suggested Suggested Mandatory Mandatory Mandatory Mandatory Suggested Suggested Suggested Suggested Suggested Suggested Mandatory 18, 32–33,35,43, 9, 13,18,35–37 Not applicable 5–7, 10,15,17, 18, 23,26,37 16, 31,32,45 31–32, 33,35 ANNUAL REPORT 2011–12 ANNUAL REPORT 43, 44–45 3, 23,25 43-–47 33, 35 44, 46 33, 34 37, 44 24, 25 33–34 31–35 44–46 7, 27 5–6 44 46 46 46 11 121 7 INDICES 122 7 INDICES ROYAL AUSTRALIAN MINT Assets management Part ofReport Other MandatoryInformation Financial Statements Exempt contracts Australian NationalAuditOfficeAccessClauses Consultants Purchasing Ecologically sustainabledevelopmentand statement onadvertisingcampaigns of theCommonwealthElectoralAct1918)and Advertising andMarketResearch (Section311A the Work HealthandSafety Act2011) Work healthandsafety(Schedule 2,Part4of Financial Statements Contracts exemptfrom the AusTender access bytheAuditor-General Absence ofprovisions incontracts allowing AusTender website. consultancies isavailablethrough the noting thatinformationoncontractsand The annualreport mustinclude astatement consultancy contracts(inclusiveofGST). in thereporting yearonthe ongoing reporting year;andthetotal actualexpenditure consultancy contractsthatwere activeinthe (inclusive ofGST);thenumberongoing consultancy contractsletduringtheyear year; thetotalactualexpenditure onallnew consultancy servicescontractsletduringthe statement detailingthenumberofnew The annualreport mustincludeasummary and principles Assessment ofpurchasing againstcore policies management Assessment ofeffectiveness ofassets Performance pay and AWAs determinations, commonlawcontracts Enterprise orcollectiveagreements, IFAs, Description List ofRequirements annual report Correction ofmaterialerrors inprevious Information PublicationSchemestatement through otherreporting mechanisms reference toagencylevelinformationavailable Disability reporting –explicitandtransparent Grant programs under theCarer RecognitionAct2010 Compliance withtheagency’s obligations Conservation Act1999) the Environment Protection andBiodiversity environmental performance(Section516Aof

Mandatory Mandatory mandatory If applicable, Mandatory Mandatory Requirement Mandatory mandatory If applicable, Mandatory Mandatory Mandatory mandatory If applicable, Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Not applicable Not applicable 31–32, 33,35 120–122 49–101 28, 45 33, 35 29–30 38–39 23–24 35–37 31 33 46 29 29 29 Anzac Daytheme,23 Anzac centenarynumismaticprogram, 20 annealing furnaces,15 Animals oftheZootheme,20 air quality, 18 Advisory Board, 10,43 advertising, 23–24 administrative tribunaldecisions,46 administered items,4 cover details, insideback andcontact address accountability abbreviations, 118–119 A Index Australian PublicServicevaluesand codeof Australian PublicServiceCommission Australian Open100thMen’s Champion Australian NumismaticDealerAssociation Australian NationalUniversity, partnership Australian NationalAuditOffice, 27, 29, 44, 45 Australian GovernmentProtective Security Australian Ballet50thAnniversary, 20 Australian BabySets,20 Australia Remembersseries,20 AusTender, 28,29 audits, 27,44–45 Auditor-General, 46 Audit Committee,43,44–45 assets andassetmanagement,31 apprentices, 18,32 statements ethical standards conduct, 46 theme, 20 shows, 19,22,23 with, 32 Manual integrated leadershipsystem,31 43 matters, on governance-related courses see also access clauses,29 freedom ofinformation,47 , 41 AustralianNationalAuditOffice see corporategovernance; see also financial circulating coin,5 CHRIS21 informationsystem,26 Chinese market,17 Chief Executive’s Instructions,28,31,44 Chief ExecutiveOfficer, 4,11 charters Centenary ofCanberratheme,20 Centenary ofAnzacnumismaticprogram, 20 capital citiestownhallstheme,22 Capital Bridgesseries,22 Canberra InstituteofTechnology Capital Region Canberra and TourismAwards, C business process improvement, 23,26 business informationsystems business development,9,17,45 building brand auditandmanagement,23 Bicentenary20Dump, and oftheHoleyDollar banks balance sheet B awards, 24,25 automation, 15,16,18 automated picklingline,15 Australian Year oftheFarmertheme,20 Australian Year oftheFarmer, 22 Australian RadiationProtection andNuclear 21, 24 CommemorativeCoin Design Exhibition,16, 24, 25 Business InformationSystem development marketing andpromotion; product Safety Agencynotifiableincidents,36,37 value ofcoinsuppliedto,27 and coinsupplychain,7,9,13,28 inventory, 27 for foreign countries,9,13,16,17,105 Review by, 9–11 Service Charter, 3 Charter (managementframework),10 see Mintbuilding see financialstatements see see also Integrated ANNUAL REPORT 2011–12 ANNUAL REPORT

123 7 INDICES 124 7 INDICES ROYAL AUSTRALIAN MINT collection managementsystemforNCC,15, Collection bySelectionprogram, 20 coins Coin SupplyChainModel,7,9,13,28 coin shows,19,22–23 coin production processes coin presses, 14,40 coin-making byvisitors,22 coin dies,17,18 coin design,16 coatings andcoatingprocesses, 14,18 Circulating CoinProduction Section,13,14 Circulating CoinHall,environmental commercial banks commemorative coins Comcover, 44 Comcare, 44 colour printing,14,16 Colmar Brunton,23 collector coin processes commemorative coins;production processes conditions, 40 16, 26 value ofcoinsupplied to,27 and coinsupplychain,7,9,13,28 see also produced, 14,17 2012 NumismaticProgram, 20 Work HealthandSafetyAwards, 9 notifiable incidents,36,37 see also release summary, 109–113 protective coating,14 production processes, 14–15,16 product development,16,23 colour printingon,14,16 supply tocommercial banks,9,10,27 supply chainmodel,7,9,13,28 purchases from Mint,104 production processes, 13–14 production, 13–14,27,105 packaging, 14 see circulating coin;collector numismaticproducts collectorcoin see production community engagementandevents,21–22 communications, 21 Commonwealth Procurement Guidelines, Commonwealth Ombudsman,46 Commonwealth HeadsofGovernment Commonwealth FraudControl Guidelines Commonwealth DisabilityStrategy, 35 Commonwealth CertificateofCompliance committees, 43 Design andEngraving Section,16 Department ofFinanceandDeregulation, 40 definitions (terminology),114–118 decision-making powers D customer servicecharter, 3 customer satisfaction,23,25 customer focusedapproach, 18–19 correspondence corporate profile, 1–2 corporate products, 5,106 corporate governance,43–47 contracts andcontractmanagement, contact details,insidebackcover consumer experienceprogram, 23,25 consultative arrangements,32 consultancies, 29–30 computers andcomputing Computer NumericalControl machines, complaints resolution, 3 compensation claims,37 28, 29 coin, 14 Meeting, Perth2011,commemorative 2011 requirements, 27 Senior ManagementCommittee governance; role andresponsibilities by theMint 28–29, 45 staff surveys technology 15, 18 freedom ofinformation,47 , 44 see also see documentsheld AuditCommittee; see see corporate see also information

efficiency improvements, 18,23,26,37 education tourism,7 education program, 7,25 ecologically sustainabledevelopment,38–39 E Dot andtheKangaroo set,20 domestic marketshare, 19 domed coins,20 documents heldbytheMint,46 displays discretionary grantprograms, 29 disability reporting, 33,35 direct sales,19 direct marketing,23–24 dies, 17,18 Devlin, Stuart,20 designers/sculptors, 16 Facilities Management Branch,17 facilities management,40 F external scrutiny, 44–46 expenses exhibitions, 24 exempt contracts,29 Executive, 11 events, 21–22 ethical standards, 46 environmental management,38–39 enterprise agreements, 31–32,33,35 Enlighten Festival2012,25 engraving, 16 English asaSecondLanguagetraining,33 Engineering andProduction ServicesBranch, energy management,38,40 Elizabeth II,Queen electroplating, 14 records management Mint building 14, 15 occupational environment, 18,37,40 Diamond Jubileecommemorative coins, 20 see see exhibitions;MuseumandGallery financialstatements see also see also

information technology, 26 Information PublicationScheme,46 information management,26–27 industrial relations income incidents, 36,37 I human resources management,31–35 Holey DollarandDumpBicentenary, 20 health monitoringtests,36,37 health andsafetyinitiatives hazard identification,37 H grant programs, 29 governance, 43–47 gold plating,14 glossary, 114–118 Gallery G future plans,14,15 freedom ofinformation,46–47 fraud control, 44 foreign countries,production ofcoinsfor, 13, first coin/lastcoinoftheyear, 22 financial statements,49–101 financial performance,7,27 Financial ManagementandAccountability Financial ManagementandAccountability and safety coating processes 16, 17,105 Regulations 1997 Act 1997 management ofinstrument Mainpac system,17 IBS, 26 health andsafetyreporting, 37 energy efficientstrategies,38 CHRIS21 informationsystem,26 information systems,26,31 calibrations, 19 see see , 44 MuseumandGallery financialstatements see also see also see , 44 workplacerelations coatingsand ethicalstandards see workhealth

ANNUAL REPORT 2011–12 ANNUAL REPORT

125 7 INDICES 126 7 INDICES ROYAL AUSTRALIAN MINT inventory control andmanagement,27 intranet, 21 internships, 32 Internet homepageaddress, insidebackcover International Year ofVolunteers 10th International Women’s Daycentenary international markets,7,9,17,45 International BusinessDevelopmentBranch, internal audits,44–45 Integrated BusinessnformationSystem,26 Inspirational Australiansseries,20 ‘Insight forChange’consumerexperience lean manufacturing, 10,19 leadership values,2 leadership program, 32–33 last coin/firstcoinoftheyear, 22 lapel badges,106 language skillstraining,33 landscaping, 40 L Kronos Workforce system,31 Timekeeper KPMG postimplementationreview ofIBS,26 Kokoda Trail 70thAnniversary, 20 key priorities,5 key performanceindicators,6–7 Kangaroo Series,20 Kangaroo atSunsetrelease, 20 K judicial decisions,46 jewellery, 106 J anniversary commemorativecoin,14 commemorative coin,14 foreign countries,production ofcoinsfor 9, 17 program, 23 TRIM records managementsystem,26–27 timekeeping system,31 risk managementprocesses, 37 NCC collection managementsystem, 16, 26 16, see also

management ‘make yourowncoin’opportunities,22 maintenance schedulingandrecording machinery, 14,18 M Lunar SerieswithYear oftheDragontheme, loyalty programs, 19,20,24 Lifelong LearningStrategy, 25 ‘Legends’ loyaltyprogram, 24 Mint−Questacon partnering,25 Mint FieldDay, 22 Mint EnterpriseAgreement, 31–32 Mint ConsultativeForum,32 Mint CoinShop,24–25 Mint building,40 Mint AdvisoryBoard, 10,43 ministerial responsibilities, 7 Merchant Navytheme,20 media releases andcoverage,21 medallions, 106 Mawson, SirDouglas,20 markets marketing andpromotion, 20–24,25 market research, 23 Mareeba Rock-wallabythemedrelease, 20 Manufacturing ExecutionSystem,13 manual handlingdevices,18 management framework,10–11 (Mainpac), 17 17, 20 international markets production processes Mint role andresponsibilities, 1,5 Mint asprescribed agencywithinTreasury sales andrevenue, 19 online store, 19,21,26 occupational environment, 18,37,40 energy usage,38–39 see also Senior Management,11 organisational structure, 11 portfolio, 1 human resources management see domestic market share; domesticmarketshare; environmental management; environmental management; see also

numismatic products, 5 Numismatic BusinessAustraliaBranch,14,19 notifiable incidents,36,37 National DisabilityStrategy, 35 National CoinCollection,5 N Museum andGallery, 16,24–25,40 montages, 106 mission statement,2 Mint SecurityCommittee,41 Outcome organisational structure, 11 online store, 19,21,26 One inaMillion:UnexpectedTreasures from Ombudsman, 46 Official PublicAccount,6 occupational healthandsafety, 9,13,18,35–37 occupational environment, 18,37,40 O Numismatic Program, 20 the RoyalAustralianMintdisplay, 24 resource statement,6 Outcome andprogram structure, 4 key priorities,5 key outcomes,6–7 see also release summary, 107–111 program/product launch,20,21 product development,16,23 marketing andpromotion, 20–24,25 loyalty programs, 19,20,24 evaluation andtesting,14 demand, 10 definitions, 114–118 celebrating worldwideandnational catalogue, 24 business result, 7 valuation/revaluation, 27,31 as restricted asset,31 collection managementsystem,15,16 commemorative coins events, 23 collector coin; collectorcoin;

production processes production planningandscheduling,15 product development,16,23 procurement, 28,45 process improvement priorities, 5 PricewaterhouseCoopers, 45 presses (machinery),14,40 press (media),21 The Presidents Cup,17 precious metalcoins,demandfor, 14 portfolio membership,1 polygonal-shaped coin,16 plating plans planning andscheduling(production), 15 pickling process, 15 Physical Vapour Depositioncoating performance summaryandanalysis(Mint),7 performance report, 13–41 performance pay, 33 performance indicators,6–7 Performance DevelopmentScheme,31,46 pay parliamentary committees,46 Pacific Islandcountries,coinmanufacture for, 9, Pacific CoinageSeminar, 17 P overview, 1–7 outsourcing, 16 outside participation,46 outlook for2012–13,10 operations, 18 13, 16,17 collector coin see resources forOutcome,5 collector coin,14–15, 16 circulating coins,13–14 production processes, 18,37 business processes, 23,26 see also security plan,41 future focusandprojects, 14,15 see remuneration coatingsandcoatingprocesses scheduling see also

ANNUAL REPORT 2011–12 ANNUAL REPORT

127 7 INDICES 128 7 INDICES ROYAL AUSTRALIAN MINT Questacon−Mint partnering,25 Quality Team, 18–19 quality management,18–19 Q purchasing, 28,45 Public ServiceAct1999 Protective SecurityPolicyFramework protective coatings,14 promotion, 20–24,25 Program 1.1,RoyalAustralianMint,4,6 profitability, 9 profit incentivescheme,32 Professional DevelopmentScheme,10 products production volumes,104–111 Production SupportTeam, 19 sales, 19–20 salaries safety S Royal EasterShow, Sydney, 19,22,23 Royal Collection,20 role andresponsibilities, 1,5 risk management,37,44 retail sales,19 resources forOutcomes,5,6 research anddevelopment,10,16 remuneration, 33,34 refurbishment issuesandproblems, 40 recruitment, 32 records management,26–27 Ram’s Head(shilling)replica designcoin,22 R products coin; commemorativecoins;numismatic consultancies; marketresearch documents heldbytheMint,46 tooling, 17–19 quality control, 18–19 lean manufacturing,10,19 efficiency andimprovements, 18,37 see see see occupationalhealthandsafety remuneration circulating coin;collector , 33 see also , 41

security, 41 Secretary oftheTreasury, 10 scrutiny school group visits,7,25 scheduling scallop-shaped coin,16 Samoa, circulating coinfor, 107 Samoa Sales Product Configurator(SPC)system,15, Sales andServicesBranch,19–20 staff Solomon Islands,circulating coinfor, 13,16, social media,21,25 Social InclusionMeasurement andReporting Social Club,41 Six CoinYear Sets,20 silver coins,23 Shores underSiege-BombingofAustralia shop Shadows andPerspective:TheInfluenceof service levelagreements, 19 service charter, 3 Senior ManagementTeam, 11,43 Senior ManagementCommittee,43 Senior ExecutiveServiceremuneration, 33,34 seigniorage, 6,27 management and scheduling 16, 26 17, 105 Strategy, 35 1942 theme,20,23 Design exhibition,24 the RenaissanceonContemporaryCoin commemorative coins,17 circulating coinfor, 13,16,17 salary ranges,34 recruitment andretention, 32 performance management,31,46 employment arrangements diversity, 33,34 classification andgender, 33 average staffinglevel,5 see enterprise agreements see MintCoinShop;visitorfacilities see see also externalscrutiny;internalaudits production planning assetsandasset see

technological developments T Synergy Group, 45 Sydney RoyalEasterShow, 19,22,23 Surfing Australia50thAnniversary, 20 supply chainmodel,7,9,13,28 succession planning,31,32 strategic advice staff wellbeing,34,35 staff surveys,23,31 staff consultation,32 Triple Zero 50th anniversarycoin,22 Treasury portfolio,1 training anddevelopment,18,32–33 town hallsincapitalcitiestheme,22 tourism, 7,24,25,40 Toolroom, 17–18,40 tooling designandproduction, 16,18 Tooling &QualityBranch, 10,17–19 Tonga, circulating coinfor, 105 tokens, 106 timekeeping system,31 testing terminology (glossary),114–118 processes technology; machinery;production and safety Mint asprescribed agency, 1 advice toPortfolioMinistersfrom Mint, OHS, 35 internships, 32 governance-related, 43 fraud awareness, 44 ethics awareness, 46 English asaSecondLanguage apprentices, 18,32 workplace relations, 32 workforce planning,16,31,32,45 training statistics, 33–34 5, 7 training, 33 see qualitymanagement see see traininganddevelopment MintAdvisoryBoard see also see also see visitorfacilities workhealth information

Year oftheDragontheme, 17,20 Y workplace relations, 32 workplace diversity, 33 workforce review, 45 workforce planning,16,31,32,45 workers’ compensationclaims,37 work healthandsafety, 9,13,18,35–37 DukeofCambridge,marriage William, Wholesale Section,20 Wheat Sheafreplica design,22 wellbeing initiatives,34 website water consumptionandconservation,38 wastewater treatment, 38,39 waste management,40 W visits byMintstaff, 14 visitor numbers,1,7,25 visitor feedback,25 visitor facilities,24–25,40 vision statement,2 values, 2 valuation ofNCC,27,31 V unions, 32 Uncovering NewTalents display, 24 U commemorative coin,14 Home pageaddress, insidebackcover content, 25,46 ANNUAL REPORT 2011–12 ANNUAL REPORT 129 7 INDICES Notes How to contact us

Street address Royal Australian Mint Denison Street Deakin ACT 2600 AUSTRALIA

Postal Address Royal Australian Mint Denison Street Deakin ACT 2600 AUSTRALIA

Telephone Customer service 1300 652 020

Switchboard (02) 6202 6999 within Australia +61 2 6202 6999 international

Facsimile (02) 6202 6954 within Australia +61 2 6202 6954 international

Internet www.ramint.gov.au

Email [email protected]

Chief Executive’s Telephone (02) 6202 6826 Office Facsimile (02) 6202 6935

Visiting the Mint Visitors are welcome between 9.00 am and 4.00 pm on weekdays, and between 10.00 am and 4.00 pm on weekends and public holidays. The Mint is closed on Christmas Day and Good Friday.

Web location www.ramint.gov.au/about/compliance/annual_reports.cfm ANNUAL REPORT 2011–12 | ROYAL AUSTRALIAN MINT