Baystate Medical Practices Annual Report Newsletters and Blogs
Total Page:16
File Type:pdf, Size:1020Kb
Baystate Health Scholarly Commons @ Baystate Health Baystate Medical Practices Annual Report Newsletters and Blogs 2018 Baystate Medical Practices Annual Report - 2018 Andrew Artenstein MD Baystate Health, [email protected] Follow this and additional works at: https://scholarlycommons.libraryinfo.bhs.org/bmpannual_report Part of the Medicine and Health Sciences Commons Recommended Citation Artenstein, Andrew MD, "Baystate Medical Practices Annual Report - 2018" (2018). Baystate Medical Practices Annual Report. 4. https://scholarlycommons.libraryinfo.bhs.org/bmpannual_report/4 This Book is brought to you for free and open access by the Newsletters and Blogs at Scholarly Commons @ Baystate Health. It has been accepted for inclusion in Baystate Medical Practices Annual Report by an authorized administrator of Scholarly Commons @ Baystate Health. ANNUAL REPORT 2018 2018 BAYSTATE MEDICAL PRACTICES 2017 BMP ANNUAL REPORT Table of Contents Table of Contents A Message from AndrewA Message W. Artenstein,from Andrew MD, W. President Artenstein, ............................. MD, President 1............................. 1 A Message from BettyA Message LaRue, from MN, BettyRN, COO LaRue, ................................................ MN, RN, COO ................................................3 3 BMP Board, BH MissionBMP Board, Statement BH Mission ............................................................... Statement ...............................................................4 4 Quality ...........................................................................................................Ambulatory Quality ......................................................................................5 5 Performance DashboardsOffice ..............................................................................of Education ........................................................................................6 6 Office of EducationOffice ....................................................................................... of Research .........................................................................................7 7 Office of ResearchOffice ......................................................................................... of Faculty Affairs ................................................................................8 8 Office of Faculty OfficeAffairs .............................................................................. of Admissions .....................................................................................10 9 Office of AdmissionsCollaboration ................................................................................... & Teamwork 11 Stories of Collaboration Rooming-In Program ................................................................................ 10 Proactive Approach Growingto Treating Exceptional Rib Fractures Leaders ............................................... ..................................................................12 11 Meeting Basic Human In Needsthe Midst ....................................................................... of Devastation ....................................................................13 12 Walk-Ins WelcomeHighlights ....................................................................................... 14 3D Printing Improves Anesthesiology Patient Care ............................................................... .........................................................................................15 13 Highlights Emergency Medicine ............................................................................... 14 Anesthesiology ......................................................................................... Hospital Medicine ...................................................................................16 15 Emergency Medicine Medicine ............................................................................... ..................................................................................................17 16 Hospital Medicine Obstetrics ................................................................................... & Gynecology .........................................................................18 17 Medicine .................................................................................................. Pathology/Baystate Reference Laboratories ..........................................19 18 Obstetrics & Gynecology Pediatrics ......................................................................... ..................................................................................................20 19 Pathology/Baystate Psychiatry Reference ................................................................................................. Laboratories .......................................... 21 20 Pediatrics .................................................................................................. Radiology .................................................................................................22 21 Psychiatry ................................................................................................. Surgery .....................................................................................................23 22 Radiology ................................................................................................. Baystate Heart & Vascular Program .......................................................24 23 Surgery ..................................................................................................... Baystate Regional Cancer Program ........................................................25 24 Baystate Heart & VascularBaystate Program Neurosciences ....................................................... & Rehabilitation ...............................................26 25 Baystate Regional Baystate Cancer Program Primary Care........................................................ .............................................................................27 26 Baystate Neurosciences Advanced & Rehabilitation Practitioners ............................................... ...........................................................................28 27 Baystate Primary CareBH Eastern ............................................................................. Region ....................................................................................29 28 BH Eastern Region BH .................................................................................... Northern Region .................................................................................30 29 BH Northern Region BH ................................................................................. Western Region ..................................................................................31 30 BH Western RegionNew .................................................................................. Physicians and Advanced Practice Clinicians .....................................32 31 Advanced PractitionersBH Service ........................................................................... Area ...........................................................................................33 36 New Physicians and Advanced Practice Clinicians ..................................... 34 BH Service Area ........................................................................................... 40 A MESSAGE FROM THE PRESIDENT Andrew W. Artenstein, MD Chief Physician Executive and Chief Academic Officer, Baystate Health President, Baystate Medical Practices Regional Executive Dean, University of Massachusetts Medical School-Baystate Professor of Medicine, University of Massachusetts Medical School-Baystate The past year marked significant advancement toward our vision to be “the premier provider organization in the region and to be nationally recognized for delivering and evaluating high value health services and innovative medical education across a regionally integrated, strategically aligned system.” BMP demonstrated key accomplishments in all aspirational domains: “…to be the premier provider organization in the region…” • We launched the BMP Quality Council, which represents the final link that connects ambulatory quality with our comprehensive, system-wide, hospital-based quality work. We can now measure, track, and intervene to continually improve our outcomes across the entire spectrum of the patient experience. • Our Contact Center (i.e. Access and Referral Services) manages 10,000+ patient-based interactions daily and continues to demonstrate significant improvements in key metrics of quality assurance, customer service, and employee engagement and “turnover.” Schedule utilization in most practices has exceeded our target goal of 85%. • Our community health centers and community-based primary care practices have opened up numerous new appointment slots for patients who need to be seen immediately—the so-called ‘urgent returns.’ This favorably impacts all four of the BH compass points of safety, quality, experience, and value, and has reduced ‘no-show’ rates. • For the third consecutive year, BMP met its budget targets; no easy task for a 1,000-member provider group that provides clinical services in more than 100 practices across 60 sites. This is especially impressive given that provider groups are volatile entities whose financial performance is impacted by numerous