The clear plastic wrap used on this issue of YourCumbria is biodegradable Winter 2008

Making the local link Feeling Your one stop shop for local services the crunch Together we can Could Citizens Advice help you? Celebrating our service users and employees visit yourcumbria.org.uk for regular updates on the issues affecting you Welcome to YourCumbria 19 magazine You may have read and heard a lot about changes in the Leadership of the county council, which have certainly been challenging for all of us! But, as I hope this issue of Your shows, we’ve been knuckling down and getting on with business as usual. Everyone has been determined to continue providing the best possible services to the people who need them. That’s why we are working with our partners to open up Local Links centres in every Contents town across the county. The first one – in Alston – is already open and you can read all about how we worked with Making the local link Improving the community the community to create it. 04 Your one stop shop for 15 Tell us what needs to be done In fact the whole theme of local services in your area this magazine is about how to work together with you to Self directed support Crafty beggars improve our service and get to 09 More control for service 19 What does recycling mean grips with the things that you users to you? think are most important. It is vital that we hear your Over 100 years of Your diary views. We are currently carrying 10 adventure 20 Your guide to events around out a big survey to find out Volunteers needed for the county what you think about the place Scouts in Cumbria you live and the services you Your A–Z receive. If you do receive one Coastal cleaners 23 Your complete guide to please take the time to fill it in. 11 Women’s Institute services in Cumbria We are listening. do their bit

Feeling the crunch 14 Could Citizens Advice help you? Your Cumbria on CD! Stuart Young If you would like an audio CD of Leader of this magazine call 01228 606304 Cumbria County Council

What’s the cost? Each YourCumbria costs around 18p to produce and deliver to your door. YourCumbria We print on recycled paper. Please recycle the magazine when you have finished reading it. produced by Any comments? Please contact the editor on 01228 221008 or email [email protected] 3cStudio.co.uk YourNews Also Firework included ... safety We’re ready, are you? Last year, Cumbria Fire & Rescue Service was called to approximately 140 bonfire related incidents in the weeks leading up to and including 5 November.

Cumbria’s Chief Fire Officer Dominic Harrison said: “We want Included with this issue is people to celebrate this year’s Bonfire Night in the safest way possible a guide to planning for an by attending organised public firework displays which are much safer, emergency. It’s packed with more entertaining and a lot more cost effective. useful information that’s “For people who will continue to buy fireworks for private displays, been put together following we urge them to follow a few simple safety do’s and don’ts.” comments from the public. There are also a few • If you are holding your own event, keep fireworks in a closed metal box blank spaces for you and and take them out one at a time. your household to fill in and • Follow the manufacturers’ instructions on each firework. Read them by checklists to make sure you’re torchlight – never by naked flame. doing everything you can to • Light fireworks at arm’s length using a safety firework lighter or fuse wick. prepare for an emergency. • Stand back after lighting. Take a little time out now to • Never go back to a firework once lit. complete your guide and keep • Used fireworks should be collected after the display with care. it somewhere safe. Douse with water, bury or place in a metal container. For more information • Keep children under control. visit cumbria.gov.uk/ • Keep pets indoors. emergency • For an emergency keep buckets of water, the garden hose or a fire extinguisher ready. • Site bonfires well away from houses, garages, sheds, fences, overhead cables, trees and shrubs and always away from fireworks. Glovebox • Before lighting the fire, check that no pets or children are hiding inside it. • Build the stack so that it is stable and will not collapse outwards or to guide to one side. winter driving • NEVER use flammable liquids, paraffin or petrol – to light the fire. • Don’t burn foam-filled furniture, aerosols, tins of paint or bottles. Also included with this issue of • Keep everyone away from the fire – especially children, who must be YourCumbria is your glovebox supervised all the time. guide to winter driving. The • Pour water on the embers before leaving. guide features useful tips for winter driving as well as a county map showing which roads will be gritted. There’s even space to add your own Cumbria County Council achieves useful information including Level 3 equality standard! breakdown numbers and tyre pressures. Cumbria County Council is now externally accredited at Level 3 of the Equality Standard for Local Government. The assessment visit was the largest and most Fill it in and keep it ambitious test of the council’s work in this area. So what does this mean for the in your car! people of Cumbria?

• People from diverse backgrounds are getting more confident in using our services. • We are starting to address some difficult issues around disabilities and access to employment, transport and services. • We have successfully addressed the needs of Migrant Workers and are starting to make inroads into engaging with other Black and Minority Ethnic communities in the county.

For more information about the Equality Standard call 01228 226639.

YourCumbria 3 YourNews YourNews

The last gasp – Making the S moking under scrutiny

moking is one of Cumbria’s Sbiggest killers. Every year 900 Have you ever wished for a quick and easy people in the county die due to smoking related diseases. The Health way to access your council? Then Local Links and Wellbeing Scrutiny Committee could be the answer to your prayers. has been looking at what’s being done in Cumbria to help people ocal Links is an exciting project being driven forward by stop smoking and to curb illegal Lall councils in Cumbria, together with a wide range of trading in tobacco. other partners including police and health. Because most people start It’s all about connecting local services right across the smoking before they’re 18 a survey county. Over the next three years there are plans in place by the Cumbria Youth Alliance of to open a Local Link in each major town. They’ll give young people was commissioned. instant access to a wide range of services provided by well The aim was to find out why they trained customer advisors who will be on hand to help you, started to smoke, how they get whatever your query. hold of cigarettes, and what they think about ways to help them stop smoking. The survey found that Alston most young people who smoke do want to give up smoking, but for different reasons than adults. Our trailblazing first A variety of recommendations Alston was the first of its kind and have come out of the survey, such opened in September to ‘trailblazing’ as getting young people headlines. It brings together, under A jewel in Allerdales crown more involved in the design one roof, Council and Hot on the heals of Alston, Wigton of stop-smoking publicity. Cumbria County Council providing also opened to a local fanfare in In Cumbria we have a LOkey servicesCAL like the local library October. This fantastic project good NHS service to help and tourist information.links The result brought in £700k of lottery funding people stop smoking, and is a project supported by its local into the area thanks to the North extra funding is going into community, together with a major LOAllerdaleCA Partnership.L Now phase this service. But many increase to opening hours and easy one is officiallyli nkopen,s local people organisations and access to services for the residents have easy access to services from individuals also have a of the area. It has also secured the Borough Council and role to play in future of an important local listed Cumbria County Council. And the discouraging smoking. building. story doesn’t stop there – look You can see the full out for phase two of this exciting report, The Last Gasp project coming soon. at cumbria.gov.uk/ scrutiny/ keydocuments

4 YourCumbria YourNews YourNews

Digital switchover comes to Cumbria

ollowing on from the successful Everyone will get around twenty Fdigital TV switchover in of the most popular channels and Copeland last year, Digital UK, has some viewers will be able to see announced details of the switchover around forty channels in total. dates for the rest of Cumbria. After the second date, you will need to have converted your television to digital operation. ITV Border Converting to digital is easy and does not have to cost a great deal If you tune in to ITV Border the of money. A digital box (sometimes switchover starts on 24 June and is called a set-top box) will allow many completed on 22 July 2009. televisions to be converted for as little as around £20. TVs without a SCART plug connection need a ITV Granada digital box which contains an RF Modulator to connect through the If you tune in to ITV Granada the aerial socket. Your local retailer or switchover starts on 4 November store can advise. and is completed on 2 December If you have satellite television you 2009. are already watching digital TV and you don’t need to worry about the switchover, except that you will On the first of the two dates, the need to arrange to convert other “old” analogue BBC 2 signal will be televisions in the home if they get switched off. their signals through an aerial. On the second date, the remainder If you are 75 or over, registered of the analogue signals will be blind or partially sighted, or entitled switched off. to Disability Living Allowance or Attendance Allowance you will be eligible for help to convert Do It Online one television set to digital. The Don’t forget you can access a Switchover Help Scheme will write wide range of information and to everyone who is eligible in the services online: New Year, around six months from the date of switchover.

locallinks.org.uk There’s lots more information at digitaluk.co.uk or you can call Digital UK’s helpline on 0845 650 5050.

YourCumbria 5 YourCounty

Where’s your green space? Living in a rural county like Cumbria we’re lucky to be able to live and work in a place where the green, open countryside is never more than arrow a few miles away. With so much of the beautiful Cumbrian landscape Boften on our doorstep, however, our village greens and common lands often doesn’t get the credit it become a neglected part of our green space – but a one project is deserves but hoping to change all that. the people who live and he Our Green Space project is “Newbiggin has two beautiful wells work in the Tbeing run as a county wide project on natural springs in need of restoration, town know different. over three years, funded by the Heritage and hope to make the village green and The Heart of Barrow Lottery and managed by Friends of springs a focal point for the village again. regeneration team came up with the Lake District in partnership with Barrow has created an urban community the Love Barrow campaign to Voluntary Action Cumbria. garden on a disused industrial rail site highlight everything that’s great The project is focusing on the which is in the process of transforming about the town. Already the restoration and development of village and redefining the neighbourhood. campaign is getting people talking greens and open green space – areas “Great Asby in Westmorland are and generating lots of excitement that are often a neglected but a vital working closely with their local primary around the town. part of our culture and heritage, and school on historical research into Members of the Heart of places many of us take for granted. their village greens and the buildings Barrow regeneration publicity Roe Baker of Friends of the Lake surrounding them. team are drawn from the Council, District said: “Green spaces are used “All the projects are involving volunteers of FE College, Community Press, by many for recreation, dog walking, all ages, with special focus on local schools. Furness Enterprise, Tourism relaxation, picnics and fetes, and are also “The project is enabling five Partnership, Cumbria Vision and home to the diverse flora and fauna of communities to restore, protect, better West Lakes Renaissance. The the Cumbria countryside. manage and celebrate the green spaces Love Barrow logo and design “The communities involved in the where they live. What these communities concepts can be used to promote Our Green Space project are equally as learn about their green spaces, and any positive aspect of life in the diverse. Burgh by Sands has a large open about wider green space issues will be Borough by any individual or green space with plans for walks, a sports recorded, collected and used to help other group. Get in touch with Valerie area, a pond and wetland area. communities with their green spaces.” Holden, Regeneration Officer, Town Hall, Barrow-in-Furness to For more information on the Our Green Space Project contact find out more. Roe Baker at [email protected] Telephone 01229 876370 or email [email protected]

6 YourCumbria YourCounty How’s it ‘gan Cumbria?

“The thing I like most about living in Cumbria is the people. The positive ‘can do’ attitude and friendly nature of people is fantastic.” Dr Martin Gardner

o what’s it like round your way? We know from previous surveys SIn a nutshell that’s what councils that Cumbrian’s really rate the in Cumbria are trying to find out county; levels of satisfaction with at the moment. where people live are some of the As part of the Place Survey over highest in the country! 30,000 households in the county In Barrow residents are currently are being invited to share their making their feelings about the town views on where they live and their loud and clear – they love it. The local public services. Your household Love Barrow campaign launched by might be one of them. Barrow Borough Council has really Council’s across the whole of captured the public imagination are running the survey. creating a real feel-good factor. The Government will be using But it’s not just Barrow that’s the results to see how people’s brilliant, we asked some Cumbrians views and priorities change across to tell us why they love the county. the county and to judge council They’ve got no doubts either! performance. For more information about the Place Survey contact Cumbria County Council’s Research Officer, Kieran Barr, on 01228 226308 or at [email protected]

“I moved from London and life is easier up here. It’s more laid back, with clean air and water ... and nice people.” Andy Dobson, greengrocer, Highgate, “The beautiful scenery, lots of activities to do outdoors, there are also great food producers in this area. I wouldn’t want to change a thing about the county.”

Julie Thomas, baker at The Staff of Life Bakery, Kendal YourSupport YourSupport

Return to training courses, helping prepare CVs, letters and completing application forms.” work If you would like more details on how return to work can help you – as a potential employee or as an new project has been launched employer – contact your local return Ain Cumbria to help and support to work team on: people on incapacity benefit to find work, give them a new start and for • CREA in Eden and some, a new career. on 01539 726624 The programme offers one-to-one, • Routes to Work in Allerdale and individual support to people and Copeland on 01900 873371. provides a wide range of services • City Council on to help build confidence and skills. 01228 817544 Return to work is only available • Furness Enterprise in Barrow and to those who have been receiving Furness on 01229 841350 incapacity benefit for more than 26 weeks, and offers a programme Or visit cumbria.gov.uk/ tailored to each individual’s needs. communityinformation/rtw Elaine Kidd, return to work monitoring officer, said:“The Return Jointly funded by Cumbria County Council to Work programme allows us to meet and the North West Development Agency, the Return to Work programme is delivered people and offer individual, one-to-one by Cumbria Rural Enterprise Agency and support. We can help them prepare Routes to Work in Allerdale, Copeland, to return to the world of work through Carlisle City Council and Furness Enterprise.

Free time friendship hen was the last time you went “It’s my job to find out what our service Wbowling? Or grabbed a spot of users want to do, recruit volunteers that lunch and a chat with a friend? Or went can help, and then match people up with on a day trip to a football match? If a volunteer. We support the friendship by you’re looking to fill a few spare hours organising tickets, transport and sorting during the week then we’ve got just the out any problems that might come up. thing for you – and best of all you’ll get “We offer support and training to all to help some of the more vulnerable volunteers, and cover all out of pocket members of our community whilst expenses. So, if you’re looking for a having a fantastic time! positive life changing experience, and Susan Gray is the Volunteer want to have great fun whilst you’re doing Coordinator for the Friendship Support it, come and join the Friendship Support Scheme, and she told YourCumbria: Scheme Team!” “The Friendship Support Scheme is a befriending service for people with a learning disability. For many people with a If you’d like more information on the learning disability, getting out and about Friendship Support Scheme contact and making friends can be a problem, and Susan Gray on 016973 66120. it’s easy for people to become isolated.

8 YourCumbria YourSupport YourSupport Self directed support Meet Andy Hopley. Like many young men his age, he’s passionate about cars and motor sports. Andy has learning difficulties and Autism, and was attending a motor maintenance course at college in Barrow. However, he was having problems with bullies at college and when out in town.

Together we can

ndy had to leave the college and became withdrawn, spending a lot of Atime on his own in his room. His family became concerned and contacted Maggie Dougan, Andy’s social worker. Maggie was able to tell Andy about the ‘direct payments’ available to Andy through ‘in Control’. A direct payment allows service users to manage their own care package, giving them more control and a greater choice of care support. Cumbria County Council is one of a handful of councils taking part in a project called ‘in Control’, which aims to give self directed support to all our adult social care customers. A social worker still carries out an assessment, but this is more person-centred and puts the customer at the centre of decisions. The customer is then encouraged to develop their own support plan. For Andy, this has meant he’s able to manage his own care package and pay for personal assistants that are near his own age. Andy’s assistants go with him to motor sports events and into town. This has helped Andy build his For more information on confidence and his social life, and he’s now planning for a future on a motor in Control visit: sports course at college in Preston. Through self directed support, Andy will be cumbria.gov.uk/ able to live in halls of residence and manage his care package. He plans to use adultsocialcare/ict his direct payments to pay for personal assistants who are local to his college.

YourCumbria 9 YourVolunteers Over 100 years of Adventure!

t’s now over 100 years since And these days you’re more likely to find Scouts building a Roman Fact There are over IRobert Baden-Powell founded 28 million the Scouting movement, and since catapult or camping under the stars members of the Scouting that time millions of young people than standing in a church hall saying movement, in more than “dyb, dyb, dyb”! 216 countries and territories. have experienced the challenge Adam Dickinson of Cumbria and adventure of being a member Scouts said: “Scouting is a great way of The Scout Association. But for people of all ages to mix together, Scouting isn’t just for the 400,000 and Scouting in Cumbria has grown young people in the UK who take rapidly in recent years. Although this growth shows that the Scouting ethos Get Involved part – over 100,000 adults get There are a wide range of of challenge and adventure are as voluntary opportunities available. involved too! relevant today as they have ever been, it does mean the large increase in So if you can offer any help or free time we would love to hear from you. demand from young people has led to All adults have something to offer, no The youngest a shortfall in adult volunteers. Fact person to climb experience is necessary and free “We’re now trying to recruit more training is offered. the seven highest summits on adults to help support Scout Groups each continent, the youngest Visit cumbriascouts.org.uk in a wide variety of roles, from looking person to walk to the South after equipment to becoming a regular or phone 0845 300 1818 for Pole, and 26 out of the first leader or assistant – all dependent on more information. 29 astronauts were all Scouts! the time you have available.”

Help our heritage umbria attracts millions of Cvisitors each year, offering everything from stunning landscapes to heritage dating back thousands of years. But a survey of our country’s heritage – from Grade one and two listed buildings to scheduled monuments, parks, gardens and landscapes – has revealed a number of historical gems in Cumbria whose future is under threat.

10 YourCumbria Your? Coastal Cleaners

e can all do our bit to Wsave the planet. And the Causeway Head Women’s Institute (WI) have been doing their bit to keep Cumbria green and clean by adopting Silloth West Beach and collecting the litter that washes up on the shoreline.

English Heritage has completed commissioned a survey of the castle One of the team from the WI, the first phase of a landmark in the 1990s, and it is on the basis Francis Jackson, told us: “We started survey, entitled ‘Heritage At Risk’. of that work that Natural England is collecting litter from the beach in The register lists 37 sites that are able to consider funding repair. 2006. There’s a group of 7 or 8 of us currently at risk in Cumbria, including Henry Owen-John of English from the WI, and we’re pensioners. Lowther Castle and Gardens near Heritage said: “The results of the first “We go out and collect the rubbish Penrith, seat of the Lowther family Heritage At Risk report show that every about twice a month and send since the reign of Edward 1. Roofless person in Cumbria must live near, walk details of what we find to the Marine and windowless, the castle’s skeleton past or know of a heritage treasure at Conservation Society every quarter. looms eerily over its surrounding risk near them. We want people to help The Society are interested in what 3,000 acres of grounds. us spot what is going on near them, let we pick up so that they can work Other Cumbria sites at risk us know, talk to their local authority’s out where it’s coming from and how include Birkgrigg Stone Circle which Conservation Officer and find out if and it’s getting into our coastal waters. In dates from between 1400 and 1700 how they can get involved. 2006 we picked up 170 bin liners of BC. The 14th Century remains of “Poll after poll shows how much the rubbish, in 2007 we picked up 130, Gleaston Castle in is public cares about its heritage. Now, and so far this year we’ve picked up another site listed in the survey as with the Heritage At Risk report in our over a hundred. under threat, with the walls of the hands, it is time for action!” “Everyone that takes part enjoys ruins becoming increasingly unstable. For more information on the doing it. We generally pick up lots of English Heritage, with the assistance Heritage At Risk register visit plastics, fishing nets and fishing line, of Cumbria County Council, english-heritage.co.uk/risk and general rubbish that people have just thrown into the sea. But we do find some very unusual items too If you’d like to know more about Cumbria’s historic environment – we even found a full size paddling contact the county council’s Historic Environment Officer, Mark pool recently!” Brennand, at [email protected]

YourCumbria 11 YourServices YourServices

he county council has launched a Tnew poster campaign around the county which has featured in various local newspapers, on the back of buses and in and around Together council buildings. We’ve used real customers to highlight how we’re delivering great services for the we can people of Cumbria. There are some fabulous examples of work that is being build pride in done around the county, showing some Cumbria of our satisfied customers and dedicated employees. This issue of YourCumbria introduces you to some of the people behind the posters.

Together we can: improve council services

Ellie and Chloe are both 13 and live in Barrow. They’ve been using the library there since they were small children. They both regularly attend the book club with Young People’s Librarian, Erin and also use the computers at the library for doing homework and surfing the Internet. They are really excited about the refurbishment of the young people’s area at Barrow library and have been able to have their say on what they thought it should be like. Librarian Erin runs a book club for young people aged 12 to 16 which gives teenagers an opportunity to chill out, make friends and be creative. She also sometimes takes the group to the cinema to see a film on a book they have read so they can compare the two afterwards, which they really enjoy. Erin works closely with the young library users to ensure that they are getting the most out of the services on offer in the library and takes on board any suggestions for improvement.

12 YourCumbria YourServices YourServices

Together we can: create and protect a high quality environment for all

Gary, Georgina and Alfie are a family living and working Together in Barrow. Like many people their household produces lots of tins, plastic and cardboard food packaging. The family wanted to do their bit to go green by recycling as much of their waste as possible. They got in touch with Community Waste Education Officer, Katharine who told them about we can different recycling points in the area and showed them how to successfully compost their kitchen and garden waste too. Katharine’s job covers South Lakeland and Barrow. She build pride in spends her time working in primary schools and with community groups spreading the recycling message. She gets a lot of satisfaction out of doing her job because people of all ages can Cumbria learn something from her visiting and talking to them. You can catch up with Katharine and her colleagues at various events in town centres and markets around the county where they are on hand to answer any questions and queries about recycling.

Together we can: make cumbria more prosperous

Jakob and Agnieska are from Poland. They have lived in Carlisle and worked at Tranfield Sausage Factory in Shap for around two years. They have both recently attended English classes with Adult Education Tutor, Agnes which they’ve found to be really helpful. Jakob could already speak fairly good English but Agnieska wasn’t as good. However, she now feels confident to use her English with her colleagues and when she’s out and about in Carlisle. Agnes is originally from Hungary. She teaches a range of subjects for the Adult Education Service, including English for Speakers of Other Languages (ESOL). The ESOL course that she has delivered at Tranfield has proved to be a big success as all the workers that attended the course have all now passed their exams and can speak and understand a basic level of English. Colin is the factory manager at Tranfield (not shown in the picture). He has been the person that put the wheels in motion for the courses to happen. He recognised the need for his employees to have better English skills and allows them to attend the courses during working hours. As well as this, he also ensures that all memos, newsletters and safety posters and information are printed in both English and Polish.

If you’ve had a good experience of using a county council service that you’d like to share then get in touch with us as we’d love to hear from you. Email us at [email protected]

YourCumbria 13 YourCommunity

Neighbourhood Policing is working with members of the community and partner agencies to identify and tackle local policing priorities to create safer and stronger neighbourhoods.

he Neighbourhood Policing skate park group. She said, “I used Tinitiative allows Neighbourhood the survey to approach the members Police and Police Community Support of the skate park group and they were Officers (PCSOs) to engage with the really pleased that I was interested in local community by meeting the public their thoughts. It’s been very helpful in and conducting surveys. encouraging others to interact with me.” Inspector Dave Willetts said, ”If In South Cumbria, Barrow Island was the force listens to the views of people one of the first areas to benefit, where living and working in a community, we the community identified that dog can usually get the bigger picture and fouling was their priority concern. understand what the view of the whole Barrow’s Local Policing Team Community community is. Officer, PC Michelle Milburn said,“I “We always knew our communities listened to what my community were were concerned about anti social saying and with good help from local behaviour (ASB), but we didn’t know partners and six weeks intensive work I what that meant in individual areas. Our felt we had made a big impact.” surveys allowed us to find out what ASB means to people at street level in over If you’d like more information visit 120 communities throughout Cumbria.” cumbria.police.uk. To contact your PCSO Lynsey Eland patrols in Carlisle local officers call 0845 33 00 247. and surveys extensively, including a young

Feeling the crunch? Citizens Advice could help you here are Here are a few recent real life Beating bankruptcy Tseven examples of the help that Citizens A 25-year-old client had accumulated Citizens Advice Advice has given to people in debts of £20k by living beyond his means. Bureaux Cumbria: The client had considered bankruptcy (CAB) in Cumbria, all offering free but did not want to take this as an ‘easy advice and information on a range of Repossession option’. Citizens Advice was able to issues, including benefits and welfare An elderly client and his wife were help with budgeting, and negotiated rights, consumer issues, employment, experiencing financial difficulties that with ten different creditors legal issues, money and debt. led to the repossession of their on the client’s behalf. Cumbria County Council home. Citizens Advice helped with The client is now repaying commissions a debt/money advice their re-housing and was able to his debts at a rate of £300 service through Citizens Advice assist through the court process and per month, which is what Cumbria, which is a partnership of access financial assistance for the he can presently afford. the seven independent CAB’s in the couple from the Royal British county. Money and debt problems are Legion. The client is much happier, You can find contact details for rarely isolated, and those seeking advice and now feels he is able to manage your nearest Citizens Advice may be given help, face to face with an his financial affairs more efficiently. Bureaux in the A to Z guide at advisor or by telephone. the back of this YourCumbria.

14 YourCumbria YourCommunity Improving the community

together we can improve the community

together we can improve the community What would make a difference to where you live? Would it be removing graffiti, cleaning up green spaces, having more to do for young people?

The ‘Together we can’ project is trying to make that difference. The project involves many organisations that provide services (including your local councils, Cumbria Fire & Rescue Service, Feeling the crunch? the NHS, the Police and community and voluntary organisations) Citizens Advice could help you working together with local people to make a positive difference in local areas across Cumbria. Six areas are being targeted in the first wave of ‘Together we can’ projects. These are:

Cleator Moor Vickerstown Ulverston Harraby Appleby

These areas will get an intensive one or two week ‘top up’ from the services involved following discussion with local people about what needs to be done. You can help us decide where the next ‘Together we can’ projects take place by getting in touch and telling us about where you live.

Email: [email protected] Visit: togetherwecan.org.uk

YourCumbria 15 YourTransport

Wheels4all taster More than 50 disabled and bike riders got a taste of what’s to come at Watchtree Nature Reserve, test driving a range of cycles at the site of the UK’s first cycle route for all. – and VeloPlus bikes – which have a enjoy stunning views and traffic free area, wheelchair platform. he former World War II airfield the former World War II airfield provides A £50,000 bid has been made to the Tnear Carlisle has been transformed a safe, car free environment with the National Lottery to create additional by the charity’s volunteers into a haven majority of areas covered by CCTV. bike track/areas. Sponsors are also for wildlife and has become a popular “The proposed opening date for the being saught to help purchase the place to visit for local schools, families centre is May 2009, but the taster specialist cycles. and nature watchers. session was an opportunity to see how Organisers hope the facility will be used Now a Wheels4all cycling project individuals and organisation can take by groups and individuals from across aims to make the site more accessible advantage of this major leisure facility Cumbria and South West Scotland, for disabled people, with a unique cycle designed specifically to be inclusive for all as well as disabled visitors holidaying route around the reserve creating the ages and abilities.” in area. It has the potential to make UK’s largest outdoor, purpose built Students from James Rennie School as Cumbria a more attractive centre for all abilities to enjoy cycling in well as residents from Impact Housing tourist destination for For more a safe, natural environment. and Chrysalis in Wigton were joined disabled people. details call 01228 712539 Volunteer Honorary Treasurer and by Cumbria County Council’s cycling or visit Director at Watchtree, Bill Knowles said: development officer Mark Brierley, watchtree. “The taster day was the first opportunity and representatives from Carlisle City co.uk for disabled riders to discover what is on Council to test drive a range of bikes for offer, and explore the unique site. disabled people including side by side “With disabled access to bird hides tricycles – which can be used by blind riders can view wildlife on the ponds and riders – quadcycles – for extra stability

16 YourCumbria YourCumbria 17 YourTransport

Travel card shortlisted for national award!

pioneering travel smart card are aged over 60 or Adeveloped by Cumbria County disabled has been shortlisted in Council, in partnership with three the Innovation category. other authorities in the North The scheme was launched in West, is in the running to pick up a 2003 and provides a simple way top national award for innovation. for entitled people in Cumbria The NoWcard scheme, which and Lancashire to get their free was the first of its type in England, concession. Around 75,000 of the has been shortlisted for a prize at 300,000 NoWcards have been the UK Bus Awards 2008, Britain’s issued to Cumbrian residents. premier public transport awards Within each card is a small scheme. microchip that can be read by Set up by Cumbria and smart ticket machines on local Lancashire County Councils in bus services, allowing the bus conjunction with Blackburn with service operator and the local Darwen and Blackpool Councils, authority to account accurately the smart card scheme – which is for concessionary fares. for concessionary passengers who

School transport gets top marks very day of the school year up 6% since 2006. Given we Eliterally thousands of school use over 150 different transport pupils across the county catch the providers that’s great news. bus to school. Whatever their age We also surveyed families of we like to know what they, and young people who use the special their parents, think of the service needs school transport service. Faye Metcalfe, 23, from Carlisle has they receive. Almost 700 young people make been paralysed from the waist down That’s why during the summer use of this service. We’re delighted since a viral infection in 2000. She said: we ran the latest edition of our that 96% reported they were “Before I was in a wheelchair I was a regular school transport survey. satisfied and 94% of young people keen cyclist and would spend weekends Over 1300 families responded to were happy using the service (and out riding with my parents and sister in the survey and we’re pleased to 74% of them were very happy!). the countryside, but there is nowhere say the results are looking good. Gill Copsey, Principal Transport with access for wheelchairs where we We found 88% of respondents Officer, said: “We’re really happy can go together. were satisfied with the service, up with these results, we try hard to “I have been looking at buying a bike 2% since 2006, making it one of the provide an excellent service. We’re attachment for my chair, but it would councils most highly rated services. not complacent though, if anyone has cost at least £2,000 and because Even better 84% of parents said any problems with the service they currently there is nowhere for me to ride that their child was happy using the should get in touch.” it out with my family, it seems a lot to service to get to and from school, spend when there’s nowhere to use it. “The cycle route at Watchtree would If you’d like to find out more about school transport choose one make a big difference not only to me of the numbers below depending on where you live: but my family as well. It is somewhere we could come together to spend time North 01228 226008 South 01228 226044 West 01228 226045 cycling in the outdoors.”

16 YourCumbria YourCumbria 17 We just wanted to say.....

A GREAT BIG THANK YOU

Thanks to you, Cumbria now recycles over 40% of our rubbish compared to just 25% three years ago.

helpline 0845 055 1118 recycleforcumbria.org 18 YourCumbria YourCumbria 19

Thanksforrecycling.indd 1 16/9/08 13:53:08 YourWaste

“...I guess we are literally Crafty turning rubbish beggars into resources.” What does recycling mean to you? It could be rinsing out your bottles and jars ready for your kerbside collection. Or maybe it’s dropping off at your local recycle point on the way to the supermarket. It could even be bagging up your old clothes for the Salvation Army. To Jude Stoll of Free for All, recycling means all of this, and a whole lot more.

ree for All is an award winning, Free for All recently made a Fenvironmentally focused, community successful bid to Cumbria County group with a unique approach to Council’s Community Waste recycling – they run a crafty scrap Prevention Fund to develop part of its store and Community Re-Paint building into a recycled arts workshop. scheme. YourCumbria caught up with Jude explains the new project: Jude to find out what it’s all about. “We wanted to help educate the “What we do is really simple. We wider community about waste and collect unwanted items that have some environmental issues through creativity Community Waste creative value from local businesses and – and we felt the best way to do this Prevention Fund the general public, then for a small fee was through ‘hands on’ activity.” we offer these to our members for use “The workshops are run by one of Cumbria County Council’s in their latest piece of artwork or craft our volunteers who is a professional Community Waste Prevention project. I guess we are literally turning artist specialising in recycled materials. Fund supports local rubbish into resources.” We have run workshops in paper communities prevent waste by Based in Wigton, Free for All making, junk sculpture and recycled turning rubbish into resources. collects all sorts of things from local glass casting to name but a few. They If you are a community group, businesses from corrugated tubing are really popular with all age groups charity or social enterprise with and shiny coloured films to fabric though children really get a kick out of a great waste prevention idea, off-cuts and paint. them. To date we have run workshops we want to hear from you. Its members, who include professional for lots of local schools and community Contact Louise Woods on artists, Cumbrian schools, kid’s clubs and organisations such as the scouts.” 01228 227644 or email even local families, pay a small fee to join, You can contact Free for All by [email protected] then a donation at each visit. For this they calling 016973 45656 or emailing have unlimited access to an Aladdin’s [email protected] Cave of arts and crafts supplies.

18 YourCumbria YourCumbria 19 YourDiary

Farmers markets

November December 1 3 Diary 1 High Bentham 5 Carlisle 1 Egremont 6 Cockermouth dates... 7 Carlisle 6 Egremont 8 Borderway 6 High Bentham 8 Orton 12 Milnthorpe 9 Greenhead 13 Borderway 14 Milnthorpe 13 Orton Neighbourhood Forums 15 Brough 14 Greenhead 15 Ulverston November 16 Penrith 18 Penrith 19 Egremont 4 Egremont and St Bees 6.30pm 21 Egremont 19 Kendal 6 6.30pm 21 Milnthorpe 19 Milnthorpe 6 Eden Fells 7.30pm 28 Kendal 20 Brampton 10 Brampton and District 7.00pm 29 Brampton 11 Cockermouth and District 7.00pm 20 Brough

11 High Furness 7.00pm 20 Ulverston 12 South 7.00pm 12 Alston and East Fellside 7.30pm Christmas Markets 18 Sedbergh and tba 18 Derwent Valley 7.00pm 3–7 December Carlisle city centre 19 Lakes 7.00pm 22–23 December Kendal market place 19 Upper Eden 7.30pm 21 Harraby 10.30am 24 7.00pm 24 Solway Coast 7.00pm 24 Botcherby 7.00pm 27 Wetheral and Stanwix Rural tba 27 Hillcrest and Hensingham 6.30pm 27 Harrington and Salterbeck 7.00pm December 1 Belle Vue 2.00pm January 1 Upper Kent 7.00pm 1 Keswick and District tba 12 Brampton and District 7.00pm 1 Currock 6.30pm 14 Lakes 7.00pm 2 Bransty and Harbour 7.00pm 15 Bootle and Seascale 7.00pm 2 Low Furness and Ulverston 7.30pm 15 Mossbay 7.00pm 3 Windermere and Staveley District 7.00pm 19 Currock 6.30pm 3 Stanwix Urban 7.00pm 19 Gosforth and Ennerdale 7.00pm 3 Grange, Cartmel and Lyth Valley 7.30pm 20 Sedbergh and Kirkby Lonsdale tba 4 Moorclose 7.00pm 21 Castle 7.00pm 5 Castle tba 26 Dalston and Cummersdale tba 8 Yewdale tba 26 and 6.30pm 8 Denton Holme and Longsowerby 6.30pm 27 and District 7.00pm 9 Kent Estuary 7.00pm 27 Cockermouth and District 7.00pm 9 Wigton and District 7.00pm 27 Vale of Eden 7.30pm 9 Maryport and District 7.00pm 28 North West Copeland 7.00pm 10 Morton 2.00pm 28 High Furness 7.00pm 10 Kendal 7.00pm 11 Central 7.00pm For a complete list of neighbourhood forums visit our

on-line diary cumbria.gov.uk/eventscalendar

20 YourCumbria November

3–8 Blood Brothers, the Sands Centre, Carlisle. Set in Will Russell’s native Liverpool, it tells the captivating tale of twin boys, separated at birth School term dates only to be re-united by a twist of fate and a mother’s haunting secret. For tickets contact the Christmas holidays box office on 01228 625222.

Last day at school Friday 19 December 2008 3 Dalton library storytime for under 5’s, 11– Back to school Wednesday 7 January 2009 11.30am. Contact [email protected] 4 Half term Storytots, Barrow central library, 1.30–2.15pm. Stories, songs and rhymes for under 5’s and their Start Monday 16 February grown ups, contact [email protected] End Friday 20 February 5 One2One computer session for beginners, free For further school term dates visit 45 minute session, Walney library. Tel 01229 471742. cumbria.gov.uk/childrensservices 6 Silver Surfers for the over 50’s, Barrow Library, 1–3pm. Contact [email protected] or 01229 407375 6 One2One computer sessions for beginners, free 45 minute session, Roose library. Tel 01229 894384 10 One2One computer sessions for beginners, free 45 minute session, Dalton library. Tel 01229 897921. 10 Teenage book club, Barrow library, 4.15pm. Contact [email protected] 10–16 National Adoption Week 10 Walney Waves homework club, runs every Monday from 4.30p–5.30pm. Refreshments provided as well as help and support with homework. Contact Stella Beach at Walney, Full Council meetings [email protected] and cabinet 12 Bookstart rhymetime, Barrow Central Library 10.30–11.00am. Bring your babies to rhymes, Full council meetings songs and stories, contact [email protected] Tues 4 November County Offices, Kendal 13 Cumbria Community Awards gala dinner, Tues 9 December St Michael’s Church, Workington Rheged, Penrith Tues 6 January Committee Room 2, The Courts 13 Silver Surfers for the over 50’s, Barrow Library, 1–3pm. Contact 01229 407375 or Cabinet [email protected] or 15 Gluten free food fayre, Ullswater Community Thurs 20 November County Offices, Kendal College, 10.30am–2.30pm. Contact Jean at West Thurs 22 January County Offices, Kendal Cumbria group of Coeliac UK on 01900 810440 or [email protected] 16 Carlisle Christmas lights switch on 18 Storytots, Barrow central library, 1.30–2.15pm. Stories, songs and rhymes for under 5’s and their grown ups, contact [email protected] 19–22 Steel Magnolias by Robert Harling, Rosehill Theatre, Whitehaven, 7.30pm-10.00pm. Contact Cathy Miller on 01946 692422 or [email protected] 22 Young peoples reading group, Barrow library, 10.45–11.45am. If you are aged 7 to 11 years and enjoy reading then come along. It’s easy to 26 It’s a Raid – songs and stories from Americas add your dates Gangster era, Kirkgate Centre Theatre, Cockermouth, 8pm. Contact Kate Hilton on to the events calendar 01900 826448 or [email protected] 29 Underskiddaw Christmas fayre, 12.30pm–4pm. Just go to cumbria.gov.uk/eventscalendar Contact Alison Bell on 017687 74414 or [email protected]

YourCumbria 21 YourDiary

December 1 Internet taster session, Hensingham Library. Contact [email protected] or 01946 852921. 1 Dalton library storytime for under 5’s, 11–11.30am Pantomimes 2 Storytots, Barrow central library, 1.30–2.15pm. Stories, songs and rhymes for under 5’s and their A Christmas Carol 29 Nov – 17 Jan grown ups, contact [email protected] Theatre by the Lake, , free Keswick 3 One2One computer session for beginners Feel the chill of the misery Ebenezer Scrooge’s office, session, Walney library. Tel 01229 471742. be 45 minute amazed and transported by the ghosts of Christmases Past, 4 One2One computer sessions for beginners, free Present and Future, dance at the Fezziwigs’ 45 minute session, Roose library. Tel 01229 894384 party, sing with the carollers and share in the joy of the Cratchit family’s 4 Silver Surfers for the over 50’s, Barrow Library, Christmas dinner. 1–3pm. Contact [email protected] Tel 017687 74411 or 01229 407375. A (Brewery) Christmas Carol 12 Dec – 10 Jan 6 Arnside village Christmas market, WI Hall, Brewery Arts Centre, Kendal Orchard Road. Lots of local food, arts and craft The Brewery family pantomime. Tel 01539 725133 stalls, contact Ged Pinder on 01534 761889. Jack and the Beanstalk 17 Dec – 31 Dec 6 Phantom and the Musicals, Rosehill Theatre, The Sands Centre, Carlisle Whitehaven, 7.30–10pm. Contact Cathy Miller Will Dr. Evilstein take over the world having created the on 01946 692422 or cathy.miller@rosehill-theatre. giant? Or will he get his comeuppance?... One thing’s for co.uk certain...everyone’s sure to live happily ever after! 6 Grand Christmas Celildh, Parish Hall, Kirkland, Tel 01228 625222 Kendal. Contact Martyn Harvey on 01539 720551. Cinderella 19 Dec , 7 Professor Bumm’s Christmas Story machine Rosehill Theatre, Whitehaven, 2.30–4.30pm. 7–10pm. Rosehill Theatre, Whitehaven, Rosehill youth theatre presents Cinderella in great british Contact Cathy Miller on 01946 692422 or panto tradition. Cinderella is the rags to riches fairytale with [email protected] all the usual characters – Buttons, Ugly sisters and of course 8 One2One computer sessions for beginners, free Prince charming. 45 minute session, Dalton library. Tel 01229 897921. Contact Cathy Miller on 01946 692422 or [email protected] 8 Teenage book club, Barrow library, 4.15pm. Contact [email protected]. Red Riding Hood 19 Dec – 30 Dec 10 Bookstart rhymetime, Barrow Central Library Forum twenty eight, Duke Street, Barrow in Furness, 10.30–11.00am. Bring your babies to rhymes, This year’s adaptation songs and stories, contact erin.stockhill@ of this family favourite cumbriacc.gov.uk. tells the familiar tale 11 Silver Surfers for the over 50’s, Barrow Library, with some new twists 1–3pm. Contact [email protected] and turns added. Who or 01229 407375. knows who you might 12 Oddsocks productions presents Les Miserables meet along the way! Le Panto! It is France 1815, seven year old Tel 01229 820000 Cosette is saved from the clutches of an evil Babes in the Wood 26 Dec – 28 Dec innkeeper and his wife by our hero Jean Valjean, Carnegie Theatre, Finkle Street, Workington. But our hero is an ex convict who is been Annual Pantomime presented in the Carnegie relentlessly persued by the pompous purist Theatre by Workington Amateur Musical Society. policeman Javert! Rosehill Theatre, Whitehaven, Laugh, Boo, Cheer, Shout and enjoy. Pure 2.30pm, contact Cathy Miller on 01946 692422 family entertainment. Tel 01900 602122 Aladdin or [email protected] 20 Jan – 25 Jan The Lakes School, 12 Teensprational, Daniel Hay library, Whitehaven 3pm. Troutbeck Bridge, Windermere. Aimed at young people mainly in year 7 and 8. A fabulous pantomime performed by the lakes players with Contact 01946 852900 or plenty of special effects including a real flying carpet. [email protected] 13 Youngs peoples reading group, Barrow library, 10.45–11.45am. If you are aged 7 to 11 years and enjoy reading then come alone. 16 Storytots, Barrow central library, 1.30–2.15pm. Stories, songs and rhymes for under 5’s and their grown ups, contact [email protected]

22 YourCumbria Your updated guide now featuring additional useful numbers!

yourcumbria.org.uk

Archives Any problems? Barrow 01229 407377 If you are unsure of who to contact or Carlisle 01228 227285 Kendal 01539 713540 experiencing difficulties in getting through to Whitehaven 01946 506420 the numbers listed please phone our main switchboard on Arts and culture 01228 227306 01228 606060 Aspatria Dreamscheme 0169073 20893

B Barrow Borough Council – barrowbc.gov.uk 01229 876300 Barrow Youth Inclusion Project 01229 871420 Basement Bar, Barrow 01229 894644 Beach cleaning contact your district council A Abandoned vehicles advice line contact your district council Benefits advice centre contact your district council Adoption and fostering – see Fostering and adoption Benefit enquiry line 0800 88 22 00 Adult education 01228 227304 / 227303 Bereavement services contact your district council Birth, registration 01228 226359 Blue car parking badges for disabled people see Adult Social Care Adult Social Care Botcherby Healthy Living Initiative 01228 543405 Barrow 01229 407894 Brewery Arts Centre 01539 725133 Carlisle 01228 227000 Building regulations contact your district council Kendal 01539 713377 Building planning applications contact your district council Penrith 01768 812242 Bus timetables 0871 200 2233* Whitehaven 01946 506352 *Calls from landlines cost 10p per minute Workington 01900 706325 Emergency out of hours service 01228 526690 How to... Register a birth Age Concern You can register a birth or death by appointment only at Carlisle 01228 536673 one of Cumbria’s Register offices. To view opening times Eden 01768 863618 and location of your local office visit Northwest 01946 66669 cumbria.gov.uk/registration or phone 01228 226359 for Barrow 01229 831425 further information. Millom 01229 774573 South Lakeland 01539 728118

Allerdale Borough Council allerdale.gov.uk 01900 702702 Allotments contact your district council Animal health and welfare 01539 713137 Archaeology 01539 713428

YourCumbria 23 A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number Councillor contacts

Moss Bay L Bowness, Thursby & Caldbeck C St John’s L Cockermouth East C Barbara Cannon - 01946 834702 Duncan Fairbairn - 016973 43160 Joe Holliday - 01900 66319 Eric Nicholson - 01900 827944 Aspatria & Wharrels C Seaton I Moorclose L Solway Coast C James Buchanan - 016973 21331 Trevor Fee - 01900 61635 Gerald Humes - 01900 63976 Anthony Markley - 016973 31998 St Michael’s L Maryport West L Keswick & Derwent LD Dearham & Broughton L Alan Barry - 01900 604289 Bill Cameron - 01900 812783 Elizabeth Barraclough - 017687 72771 Alan Clark - 01900 601642 Wigton L Cockermouth West C Harrington, Clifton & Stainburn LD Maryport East L

ALLERDALE John Crouch - 016973 42575 Tim Heslop - 01900 823276 Allan Caine - 01946 831138 Keith Little - 01900 812981

Gosforth & Ennerdale C Bransty L Hensingham & Arlecdon L Kells & Sandwith L Norman Clarkson - 01946 841126 Bernard Kirk - 01946 852962 Ronnie Calvin - 01946 62802 Joe McAllister - 01946 694893 Hillcrest L St Bees & Egremont L Millom C Cleator Moor N & Frizington L Judith Andersen - 01946 692343 David Southward MBE - 01946 841476 Raymond Cole - 01229 774378 Tim Knowles - 01946 811687 Cleator Moor S & Egremont L Seascale & Whicham C Distington & Moresby L Mirehouse L Simon Leyton - 01946 861468 Susan Brown - 01229 774666 Cam Ross - 01946 861552 John Woolley - 01946 695804 COPELAND

Parkside L Walney South L Hawcoat C Hindpool L Alan Nicholson - 01229 430887 Jeffrey Garnett - 01229 825218 Jack Richardson - 01229 838459 Anne Burns - 01229 471824 Dalton North L Ormsgill L Dalton South L Roosecote L Peter Phizacklea OBE - 01229 824256 Ernie Wilson - 01229 831517 Bill Smith - 01229 463815 Norman Shaw - 01229 828549 Risedale L Walney North L Newbarns L Old Barrow L

BARROW Kevin Hamilton - 01229 894535 Jane Murphy - 01229 431204 John Murphy - 01229 473746 Clive Kitchen - 01229 432429

Penrith East LD Penrith North C Appleby C Patricia Bell - 01768 867826 Philip G Chappelhow - 01768 898740 Mary Warburton - 017683 53230 Eden Lakes C Penrith Rural C C Roger Bird - 01931 714248 Gary B Strong - 01228 599435 Tim Stoddard - 017683 71313

EDEN Greystoke & Hesket C Penrith West I Alston & East Fellside C Bert Richardson - 01768 483704 Colin Nineham - 01768 863755 Isa Henderson - 01768 898500

Sedbergh & Kirkby Lonsdale C Kendal Highgate LD Low Furness LD Ulverston West C Joe Nicholson - 015242 76377 Geoff Cook - 01539 740133 John Hemingway - 01229 861072 Pauline Halfpenny - 01229 584300 High Furness C Lakes C Kent Estuary LD Grange C Oliver Pearson - 01229 894492 Brian Barton - 015394 32570 Ian Stewart - 015395 62391 Bill Wearing - 015395 32482 Kendal Castle LD Lower Kentdale C Upper Kent LD Lyth Valley C Tom Clare - 01539 725946 Roger Bingham - 015395 63694 Stan Collins - 01539 821086 Jim Bland - 015395 68576 LAKELAND Kendal Strickland & Fell L Windermere LD Kendal Nether LD David Clarke - 01539 730023 Joan Stocker - 015394 44403 Les Lishman - 01539 728167 Ulverston East L Cartmel C Kendal South C Wendy Kolbe - 01229 585045 Edward Walsh - 015395 30272 Alan Bobbett - 015395 60422 SOUTH

Dalston & Cummersdale C Harraby L Brampton & Gilsland C Wetheral C John Collier - 01228 522510 Michael Richardson - 016973 31512 Lawrence Fisher - 01228 529159 John Robinson - 01228 710808 St Aidan’s L Morton L Longtown & Bewcastle C Stanwix Urban C Reg Watson - 01228 521676 John Bell - 01228 530388 Geoffrey Prest - 01697 741319 Liz Mallinson - 01228 533746 Botcherby L Yewdale L Stanwix & Irthington C Anne Glendinning - 01228 549035 Helen Horne - 01228 670475 John Mallinson - 01228 533746 Denton Holme L Castle LD Upperby L

CARLISLE Hugh McDevitt - 01228 530223 Olwyn Luckley - 01228 539975 Stewart Young - 01228 541905 Belle Vue L Belah C Currock L Cyril Weber - 01228 539215 Alan Toole - 01228 530681 Heather Bradley - 01228 533162

24 YourCumbria KEY: Party: C Conservative L Labour LD Liberal Democrats I Independent A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number

Children’s Services How to... Head Office, Portland Square, Carlisle 01228 226877 Catch a bus Barrow – Market Street 01229 407894 If you are using the bus for the first time or using a bus Barrow – Nan Tait Centre 01229 407400 away from home – the first step is the hardest! Carlisle – Alfred Street North 01228 227002 Kendal – Busher House 01539 713456 When? Where? How much? – Answers to all these Kendal – Condor Block 01539 713377 questions can be found in a number of places but the Penrith 01768 812242 simplest way is to contact Traveline on 0871 200 22 33 Whitehaven – Somerset House 01946 506352 – calls from landlines 10p a minute. If using a mobile Whitehaven – Union Hall 01946 506200 dial 874 as soon as “Welcome” message starts to get Workington 01900 706325 straight through to Cumbria Call Centre. Or go online Emergency out of hours service 01228 526690 to traveline.info. This service is available daily 7.00 am to 10.00 pm. Citizens Advice Bureaux Information – Timetables etc can be obtained from Barrow 01229 830367 a number of outlets eg Tourist Information Centres. Carlisle 01228 633909 If you have access to the internet these can be found on Grange 01539 533100 the county council’s website cumbria.gov.uk/buses. Kendal 0870 1264061 Copies of the Cumbria and Lakes Rider which gives Keswick 017687 73472 information on bus timetables and maps of town services Millom 01229 772395 for the summer – available from your local library. Penrith 01768 863564 Ulverston 01229 585585 Something for nothing? – If you are over 60 you are Whitehaven 01946 693321 entitled to travel free on all buses. Contact your local Windermere 01539 446464 district/borough council for further information. Workington 01900 604735

Most services in Cumbria are paid for by the fares collected on the bus. Where fares do not cover costs the county council can provide financial support. Cumbria Connexions Cumbria County Council would be pleased to hear any suggestions Free phone number 0800 435709 to improve services and supply of information. Partnership Office 01931 711300 Barrow-in-Furness 01229 824052 C Carlisle 01228 596272 C2 Enterprises recycle and refurbish IT equipment and provide Kendal 01539 730045 training for local disabled people, Penrith (part time) 01768 865296 General enquiries 01228 606483 Maryport 01900 815928 Email [email protected] Ulverston (part time) 01229 583466 Carlisle City Council – carlisle.gov.uk 01228 817000 Whitehaven 01946 695541 Carlisle Castle 01228 891922 Workington 01900 604674 Car parking contact your district council Cemeteries and crematorium contact your district council Consumer advice 0845 4040506 Children’s information service 08457 125737 Contaminated land contact your district council Provides you with details of early years childcare and educational facilities Copeland Borough Council – copelandbc.gov.uk 01946 852585 Client Services 01228 227607 Councillors details 01228 226368 Including highways and waste management Council meetings 01228 226368 Coast protection contact your district council Council tax contact your district council Community centres support contact your district council Countryside access 01228 221052 Community events contact your district council Community Law Centre 01228 515129 Complaints about county council services 0800 1218800 Countryside Rangers (outside the National Parks) Complaints about Adult Social Care and Children’s Services Allerdale District outside the National Park 07773 819101 Contact local offices or ring 01228 227140 Barrow-in-Furness District 07789 603435 Complaints about district council services Carlisle District 07789 603253 Contact your local district council Copeland Borough outside the National Park 07773 819101 Community Action Furness 01229 832073 Eden District outside the National Park 07789 602281 Concessionary fares contact your district council South Lakeland outside the National Park 07789 603435

YourCumbria 25 A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number

National Park authority within boundaries Development control planning 01539 713066 How to... Dental Emergencies (Carlisle) 01228 603900 Find out about childcare (Kendal) 01539 716822 and free nursery education

Cumbria County Council’s Children’s Information District council’s Service can give you this information and lots more. Allerdale Borough Council – allerdale.gov.uk 01900 702702 To find out about services, activities and entitlements, Barrow Borough Council – barrowbc.gov.uk 01229 876300 including the following contact 08457 125 737. Carlisle City Council – carlisle.gov.uk 01228 817000 Copeland Borough Council – copelandbc.gov.uk 01946 852585 • childcare Eden District Council – eden.gov.uk 01768 817817 • free nursery education and who provides it South Lakeland District Council – southlakeland.gov.uk • out of school and holiday clubs 01539 733333 • support and advice groups • parent and toddler groups • activities for children and young people Dogs – barking and fouling contact your district council • local services, national helplines and websites Drop Zone Café, Barrow 01229 812888 • financial help with childcare costs Duke of Edinburgh Awards 01228 226937 • maternity and paternity rights and benefits Dustbin emptying contact your district council • parental leave and work-life balance E We also Economic development services contact your district council Eden Community Outdoors 017683 51640 • Offer a brokerage service to anyone who has tried Eden District Council – eden.gov.uk 01768 817817 to find childcare without success. We will contact Eden Rural Foyer 01768 861650 providers on your behalf to try to find suitable Eden Youth Work Project 01768 861404 childcare! Education and Education Welfare – see Children’s Services • Produce a range of information leaflets. Energy efficiency advice centre contact your district council • Provide information to anyone thinking about Environment Agency advice, floodline 0845 9881188 becoming a registered childminder. Environmental issues including: pest control, • Maintain the Cumbria Children’s Services Web food safety, dog control (dirt), health and Directory – www.help4me.info safety at work, noise pollution contact your district council • Develop and maintains a website for 13–19 year olds Environmental protection services contact your district council www.wotson4u.com F Fire service 01900 822503 Crime and Disorder Reduction Partnership 01228 226508 Fly tipping contact your district council Cumbria Association of Local Councils 01768 242141 Food inspection control contact your district council Cumbria Care 01228 227790 Cumbria Community Foundation 01900 820822 Cumbria Chamber of Commerce (business advice) 01228 534120 Cycleways 01228 226735 How to... FOSTER Interested in fostering and adoption but need more Cumbria County Council information then contact your local office, see below for Comments, compliments and complaints numbers or visit cumbria.gov.uk For complaints 0800 121 8800 Email: [email protected] Fostering and Adoption For comments and compliments Carlisle 01228 607078 Email: [email protected] Barrow 01229 407862 Write: Customer Services, Cumbria County Council, Freepost Workington 01900 706356 NWW6059A, The Courts, Carlisle, Cumbria, CA3 8NA. Kendal 01539 713312

D G Dangerous structures contact your district council Girlguiding 01946 694868 Day care services, older adults contact Adult Social Care Grants – community groups Deaths, registration see registration of births and deaths See Neighbourhood Development numbers Derelict land contact your district council Grants – student 01228 226774 Development control contact your district council Gritting 0845 6096609

26 YourCumbria A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number H How to... Hard of Hearing join a library Contact Cumbria County Council via typetalk by People of all ages can join dialling 18001 followed by the number of the service one of Cumbria’s 49 libraries you wish to call. completely free of charge by visiting one nearest to you or by completing an on-line form. For health care related matters contact: Opening times, locations and the on-line form can be NHS Direct (24hrs) 0845 4647 found by logging onto cumbria.gov.uk/libraries

Libraries Highways Hotline 0845 6096609 Cumbria has 49 libraries around the county – the main six are listed below: Email: [email protected] Barrow 01229 407370 24 hours a day – 7 days a week Carlisle 01228 227310 Kendal 01539 713520 Penrith 01768 812100 Whitehaven 01946 506400 Workington 01900 706170

M Markets contact your district council

Marriages, Civil Partnerships & copy certificates Ring Cumbria Highways Hotline if you want Community information including rural matters, neighbourhood information on, or are experiencing problems with: forums, grants and funding, local councils, volunteering, Potholes and road defects, pavements and cycleways, street voluntary sector support and multi-cultural centre. lighting, road signs, flooding of roads, traffic management, Barrow 01229 894511 traffic signals, skips, scaffolding, road closures, snow, ice and Carlisle 01228 607432 road gritting, grass verges, overhanging trees and hedges, Cockermouth/Maryport/Workington 01900 325960 highway improvements and Rights of Way. Kendal 01539 773567 Millom 01229 772357 Penrith 01768 242120 Home care see Adult Social Care Ulverston 01229 894170 Homelessness contact your district council Whitehaven 01946 852690 Household Waste Recycling Centres 01228 227644 Wigton 01228 223446 Housing advice contact your district council Housing benefit contact your district council Meals on wheels see Adult Social Care I Millom Youth Partnership 01229 777500 Impact Housing 01946 833100 Minerals and waste planning 01593 713066 Multi-cultural service 01229 894410 J Junk Mail (to stop junk mail) 0845 703 4599 N Or write to the Mailing Preference Service at: MPS, Freepost 22, London, WE1 7EZ. Neighbourhood Development Community information including rural matters, neighbourhood K forums, grants and funding, local councils, volunteering, Kendal Youth Work 07709 797534 voluntary sector support and multi-cultural centre. Barrow 01229 407312 L Carlisle 01228 226315 Lake District National Park 01539 724555 Cleator Moor 01946 505020 Land charges contact your district council Alston 01434 382128 Litter and street cleaning contact your district council Kendal 01539 713180 Living Well Trust, Carlisle 01228 599426 Ulverston 01229 894100 Local plans contact your district council Workington 01900 706011 Longtown Youth Project 07780 688734

YourCumbria 27 A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number O S Open Access 01228 221052 Samaritans UK wide 08457 90 90 90 Outdoor activities 017687 72816 Governor Support Team see Children’s Services

P Parish council – County Association of Local Councils School Meals (free) For your parish council contact 01768 242141 Barrow 01229 407400 Parks, open spaces and play areas contact your district council Carlisle/Penrith 01228 226778 Parish Paths Initiative 01228 226605 Kendal 01539 713456 Petteril Bank Youth Project 01228 523380 Whitehaven/Workington 01946 506200 Pest control contact your district council Phoenix Youth Project 01946 814555 Planning contact your district council School places 01228 226930 / 226999 Police – non emergencies 08453 300247 01228 221171 / 221198 Police HQ 01768 891999 School transport – north 01228 226008 Pollution contact your district council To include Alston, Carlisle, Kirkby Stephen and Penrith Print services and photocopying 01228 226420 Product safety see trading standards School transport – south 01228 226044 Property contact your district council To include Barrow, Kendal, Ulverston and Windermere Public conveniences contact your district council School transport – west 01228 226045 Public rights of way 01228 226558 To include Aspatria, Cockermouth, Keswick, Millom and Whitehaven Public transport 0871 2002233 Scouts Association 01768 862040 Shopmobility contact your district council R Social Services see Adult Social Care and Children’s Services South Cumbria Award Initiative 01229 812888 Recycling contact your district council South Lakeland District Council 01539 733333 General information and advice 0845 0551118 Spirit of Youth in partnership with Young Cumbria 015395 36032 Email [email protected] Sport and recreation contact your district council Household waste recycling centres 01228 227644 Street cleaning contact your district council Household collections services contact your district council Street lighting 0845 609 6609 Recycle points contact your district council Student support services 01228 226777 (eg supermarkets, village halls, pubs etc) Sure start 0845 712 5737 Sustainability 01228 226314 Swimming pools contact your district council Refuse and special collections contact your district council

Registration of births and deaths How to... Barrow 01229 894510/894512 FIT/CHECK A Carlisle 01228 607433/607430 SMOKE ALARM Cockermouth/Maryport 01900 325961 Cumbria Fire & Rescue Service Kendal 01539 773566 carry out free home safety checks Millom 01229 772357 and will fit a smoke detector in your Penrith 01768 242121 property completely free of charge. Ulverston 01229 894171 If you would like to arrange a check on your property Whitehaven 01946 852691 contact their free telephone number 0800 3584777. Don’t Wigton 01228 223447 forget to check your smoke alarm is working at least once Workington 01900 325160 per week, it takes less time than making a cup of tea and could save your life. Residents parking permits contact your district council Respite care see Adult Social Care and Children’s Services Residential homes see Cumbria Care and Adult Social Care Road safety education/training 01768 812336 How to... For highways safety matters 0845 609 6609 Apply for student support Road safety general 01228 221009 Roads 0845 6096609 To enquire about applying for student maintenance loans Rural wheels 01228 226721 and tuition fee loans for full-time and part-time Higher Education courses contact 01228 226774 or apply online at studentfinancedirect.co.uk

28 YourCumbria A–ZGuide

Your A–Z guide to council services in Cumbria Important: For all services highlighted in blue please see district council section for your local council number Whitehaven Harbour Youth Project 01946 690404 Wigton Youth Station 016973 44200 How to... Windermere ferry enquiries 0845 6096609

Report a street lamp Y If you have a fault with your streetlight, YMCA, Carlisle 01228 815412 then Cumbria County Council can help you. YWCA Cumbria Young Women’s Project 01228 525817 Cumbria Highways is open 24 hours a day, 7 days a week – and you can report the fault online – cumbriahighways.org.uk, by phone – 0845 6096609 or by e-mail – Prefer to write? [email protected] With telephone systems and the convenience of emails it’s easy to forget that some people prefer to put things in writing. We’re happy to receive enquiries at: T Theatre by the lake 01768 74411 Communications Department, Cumbria County Council, Tourist information centres contact your district council The Courts, Carlisle, Cumbria CA3 8NA Town twinning contact your district council or email: [email protected] Town council – County Association of Local Councils For your parish council contact 01768 812141

Young Carers Trading standards Carlisle 01228 542156 Animal health licensing 01539 713137 Eden 01768 890280 Consumer advice 08454 040506 Furness 01229 822822 (For other trading standard issues contact your local office) Headquarters 01539 713594 Carlisle 01228 227447 Cockermouth 01900 325980 Young Cumbria Kendal 01539 713577 Allerdale 01900 325053 Ulverston 01229 404040 Barrow 01229 836426 Copeland 01946 820462 Eden 01768 861669 Traveline (public transport) 0871 200 2233 Egremont 01946 797537 (Calls from landlines cost 10p per minute) Keswick 017687 75085 Traffic lights 0845 6096609 South Lakes 015395 36032 Tullie House 01228 534781 Whitehaven 01946 65082 Windermere 015394 42879 U United Utilities (electricity) 0800 195 4141 Unsafe goods see trading standards Young Farmers 01768 866550 Youth forum contact your district council V VOICES Project 01229 870150 Voluntary Action Cumbria 01768 242130 Youth Offending Service Headquarters 01228 227179 North office 01228 227090 Council for Voluntary Service and Voluntary Centres South office 01229 826080 Barrow 01229 823144 West office 01900 813531 Carlisle 01228 512513 Eden 01768 242138 / 01768 352411 South Lakes 01539 742627 Youthtastic, Workington 01900 842993 West Cumbria 01900 819191 Youth Work Development Co-ordinators Voting contact your district council Allerdale, Graham Bassett 01900 706052 Barrow, Helen Bunting 01229 407952 W Carlisle, Joanne King 01228 226939 Waste management 01228 227644 Copeland, Paul McLoughlin 01946 506232 For household collection service enquiries please contact your district council Eden, Kath Calvert 01768 812071 Website Cumbria County Council 01228 226325 South Lakeland, Lynn Robinson 01529 713487 Wheels to Work 01946 820462

YourCumbria 29 A–ZGuide

Visit our talking website... Cumbria County Council’s website is speech enabled which means that you can now have the latest news and council information read aloud to you. It also has an excellent search facility, so you should be able to find Dear what you need quickly. YourCumbria Our website at cumbria.gov.uk now includes: ¸ Home Page From the home page you will be able to find: latest news, quick links, YourCumbria online, what’s on, contact us, have your say and do it online. Can I recycle my batteries? ¸ Adult Social Care and Health Social care services for adults including meals on Yes you can recycle all types of batteries and wheels, home care, residential homes, Cumbria accumulators – from triple As to car batteries Care and Supporting People. Request an – at any of Cumbria’s Household Waste assessment of social care needs by using the online referral facility. Recycling Centres. These facilities might not be obvious though as due to the hazardous nature ¸ Advice and Benefits of this material, they must be stored securely Including advice from Trading Standards and in a bonded part of the site. If you are not sure Freedom of Information. There’s also information about grants and funding. where you should go on a site, ask one of our site attendants who will be happy to help. ¸ Children’s Services A directorate that brings together the county council’s responsibilities for education and social services for young people and their families. ¸ Community and Living Including Neighbourhood Forums, community meetings and events and births, deaths, marriages and civil partnerships. ¸ Council and Democracy Including the structure of the council, how it works and how it performs. Find out about your county councillor. ¸ Environment and Planning Including countryside and landscape, conservation and waste and recycling. You can view, submit and comment on current planning applications. ¸ Job Opportunities All our current vacancies are available to view online with the facility to apply online. ¸ Libraries and Archives Apply for your library membership online and view the online interactive catalogue. Find out more about your family tree and the history of your town To pass on your comments, or village from the Archive Services. compliments and complaints to ¸ Transport and Roads write to us at Featuring the latest transport news, public Customers Services here transport journey planner and link to the Highways Cumbria County Council help Hotline where you can report a problem in your street or on the highway. Freepost NWW 6059A The Courts, Carlisle, CA3 8NA email [email protected] or call 0800 1218800

30 YourCumbria YourCompetition Cumbria calendars 2009 umbria Libraries and CArchives have produced a joint calendar for 2009 themed around ‘Cumbria at Work and Play.’ The calendar is made up of a series of images taken from local studies and archive collections around the county, showing aspects of the county at work, and play over the centuries. The calendar comes in its own envelope, opens up to A3-size, and each date has a handy space to write in appointments. The calendars are available to buy from libraries and record offices right now, and cost only £5. ! The BIG Cumbrian wordsearch We’re giving away a free Cumbria at work and play T F A U G H E G A D H S I T calendar to five lucky readers. All you have to do is Q O N Y B S R U H T B X Z A identify our mystery Cumbrian town and you could be in with a chance of winning. T U O R A W I P U E F D S P E S T B A R R O W B M N Y P Challenge one Find the following place names in the wordsearch. L B F W G Y M O M A O I E L Challenge two S Y I O Z R K C R Y L G O E Write down all the letters in the grey column that have I X L R E S E S P Y L G X B not featured in any other place names. This is an anagram of our mystery Cumbrian town, can you solve the puzzle? L M C K E S W I C K I I U Y R A C I P H Y R Y L M B R W Send your answers to: Cumbria County Council, Communications Team, A O R N B A B B R H R W C O The Courts, Carlisle CA3 8NA C J A G E P S W O O V E L R Name W H I T E H A V E N T N I W Address F Y U O E U L P H A U E G O to L P E N R I T H T D O O R L here COCKERMOUTH THURSBY GILCRUX CARLISLE NEWBIGGIN CLIFTON help Telephone KESWICK SHAP OUSBY BARROW TEBAY FAUGH WORKINGTON BOOT BRISCO Answer: WHITEHAVEN PICA APPLEBY PENRITH ULPHA LOW ROW Closing date for entries 5 December 2008. MILLOM ASBY

YourCumbria 31 “Sean fitted two new smoke alarms, which even though I am hard of hearing are loud enough for me to hear without my hearing aids” Yvonne from Carlisle

“So far, we’ve carried out more than 45,000 free fire home safety visits” Sean, community safety officer together we can build pride in Cumbria cumbria.gov.uk