® WE’RE MAKING SOME CHANGES TO YOUR ROGERS BANKTM MASTERCARD ACCOUNT TO SERVE YOU BETTER

When times are uncertain, the day-to-day pressures of managing personal finances can be very stressful. To provide you with more financial options, we’re introducing Rogers Bank Equal Payment Plans on a promotional basis. Whether it’s a planned purchase, or an unexpected expense, Equal Payment Plans will make it easy for you to turn larger purchases into monthly payments that fit within your budget.

Attached is a summary about how Equal Payment Plans work, along with the detailed side-by-side changes to the following documents: (1) Disclosure Summary for any Rogers Bank Mastercard and (2) Rogers Bank Cardholder Agreement. These changes will take effect on January 12, 2021.

Your use of the Account or your Card after January 12, 2021 will mean that you have accepted these changes. For residents of Quebec, if you do not agree with this change, you may terminate your Account with us by February 12, 2021 without cost or penalty after any remaining balance is paid off.

All Equal Payment Plan offer details - including eligibility, term length and interest rates - will be provided to you, and your express consent will be required, at the time the Equal Payment Plan offer is made to you.

What is an Equal Payment Plan?

Typically, when you make a large purchase on your credit card, you pay the regular annual interest rate for Purchases on any amount of the purchase that you don’t pay off right away. With an Equal Payment Plan, you can divide the purchase into small equal payments over a fixed period of time, and at a lower (promotional) interest rate.

Benefits of an Equal Payment Plan:

• Simple: It’s easy to convert an eligible purchase into an Equal Payment Plan using your Rogers Bank Online Account. No additional credit check is required. • Flexible: Select a term that works best for you and your budget – terms between 6 months and 48 months to choose from • Easy to manage: Your Equal Payment Plan details are available on your statement and in your Rogers Bank Online Account, to help you manage your payments • Earn Rewards: Continue to earn cash back rewards on every purchase including those you convert into an Equal Payment Plan

Watch out for more details coming soon!

1. Changes to the Disclosure Summary:

The following lines of your Disclosure Summary will be changed:

Current Terms Revised Terms (these changes are effective January 12, 2021)

Annual Interest These interest rates are in effect when your Credit Card Account is These interest rates are in effect when the Account is activated. Rate activated. Standard rate on Purchases and Fees: 19.99% Standard Rate on Purchases and Fees: 19.99% Standard rate on Cash Advances, Cash-Like Transactions and Balance Standard Rate on Cash Advances, Cash-Like Transactions and Balance Transfers: 22.99% Transfers: 22.99% Your interest rates may, at our sole discretion, increase to the Rate of Your interest rates will increase to the Rate of 25.99% for Purchases 25.99% for Purchases and Fees and 27.99% for Cash Advances, and Fees and 27.99% for Cash Advances, Cash-Like Transactions and Cash-Like Transactions and Balance Transfers on the next Statement if Balance Transfers on your next statement if you do not make the minimum you do not make the Required Payment by the due date any 2 times in a payment by the due date 2 times in any 12-month period. 12-month period. Required Payment means any past due amounts plus the greater of: (a) $10.00 PLUS current interest (excluding interest on Equal Payment Plans) and any other Fees; OR (b) 2% of your Statement

Balance, excluding any Equal Payment Plan balance (or 5% of your Statement Balance, excluding any Equal Payment Plan balance, if you are resident in Quebec).

Interest-Free The payment due date shown on your monthly statement will be at least The payment due date shown on your Statement will be at least 21 days Grace Period 21 days after the last day of the statement period shown on your monthly after the last day of the Statement period shown on your Statement. This statement. This period of time is referred to as an interest-free grace period of time is referred to as an interest-free grace period. This means period. This means that interest will not be charged on your Purchases that interest will not be charged on Purchases (other than Purchases on an and Fees if you pay the full outstanding balance by the payment due date Equal Payment Plan) and Fees if you pay the full Amount Due (or for shown on your statement. Purchases that have been converted to an Equal Payment Plan during that There is no interest-free grace period for Cash Advances, Cash-Like Statement period, if you pay the full outstanding Balance) by the payment Transactions or Balance Transfers, and interest is charged from the date due date shown on your Statement. such transactions occur. There is no interest-free grace period for Cash Advances, Cash-Like Transactions or Balance Transfers, and interest is charged from the date such Transactions occur.

Determination N/A If interest is charged, it is calculated on your daily average balance and of Interest charged monthly to the Account on the last day of your billing cycle.

Minimum The minimum payment shown on each monthly statement will be the sum The minimum payment shown on each Statement will be the sum of (i) Payment of (i) any past due amounts and (ii) any balance over your credit limit any past due amounts, (ii) any balance over your credit limit, and (iii) PLUS the greater of: any Equal Payment Plan payments (including interest) due on that (a) $10.00 PLUS current interest and any other Fees (detailed in Statement PLUS the greater of: “OTHER FEES” section); OR (a) $10.00 PLUS current interest (excluding interest on Equal (b) 2% of your statement balance (or 5% of your statement balance Payment Plans) and any other Fees (detailed in “OTHER FEES” if you are resident in Quebec). section); OR For all cardholders, statement balances under $10 are due in full. (b) 2% of your Statement Balance, excluding any Equal Payment Plan balance (or 5% of your Statement Balance, excluding any Equal Payment Plan balance, if you are resident in Quebec). For all Cardholders, Statement Balances under $10.00 are due in full. Foreign All transactions made in a foreign currency are converted to Canadian All Transactions made in a foreign currency are converted to Canadian Currency dollars at the rate established by Mastercard International in effect on or dollars at the rate established by Mastercard International in effect on or Conversion after the date of the Transaction and no later than the date the Transaction after the date of the Transaction and no later than the date the Transaction is posted to your Account (which may not be the same date as the date of is posted to the Account (which may not be the same date as the date of the Transaction) plus an amount equal to 2.5% of the transaction the Transaction) plus an amount equal to 2.5% of the Transaction amount after it has been converted to Canadian dollars. amount after it has been converted to Canadian dollars

Annual Fees None Any Rogers Bank Mastercard (except the Chatr Secured Mastercard): $0.00 Chatr Secured Mastercard: Primary Cardholder: $60.00 (payable in twelve equal monthly installments of $5.00 each and charged on the last day of the Statement period after your first Transaction is made and posted to the Account and charged monthly thereafter on the last day of each Statement period); Authorized User(s): $0.00 Other Fees To be charged on the day the transaction or event occurs, unless To be charged on the day the Transaction or event occurs, unless otherwise specified. otherwise specified. Over Limit Fee: $29.00 when your outstanding balance exceeds your Over Limit Fee: $29.00 when the outstanding Balance exceeds your credit limit; fee is charged only 1 time per statement period. This fee is credit limit; fee is charged only 1 time per Statement period. This fee is not applicable to residents of Quebec. not applicable to residents of Quebec. Cash Advance Fee: $5.00 each time you obtain a cash advance at a Cash Advance Fee: $5.00 each time you obtain a Cash Advance at a financial institution or automated banking machine located inside or financial institution or automated banking machine located inside or outside Canada, and each time you conduct a Cash-Like Transaction. outside Canada, and each time you conduct a Cash-Like Transaction. Dishonoured Payment Fee: $42.00 each time a payment you make Dishonoured Payment Fee: $42.00 each time a payment you make from or to your credit card account is dishonoured. from or to the Account is dishonoured. Statement and Transaction Reprint Fee: $5.00 for an additional copy Statement and Transaction Reprint Fee: $5.00 for an additional copy of your monthly statement or to reprint a transaction record. There is no of a Statement or to reprint a Transaction record. There is no fee for a fee for a transaction reprint for residents of Quebec. Transaction reprint for residents of Quebec. Credit Balance Refund Fee: $20.00 for manual cheque requests only. Credit Balance Refund Fee: $20.00 for manual cheque requests only. Fee for Balance Transfers: 3% of the amount of each Balance Transfer Fee for Balance Transfers: 3% of the amount of each Balance Transfer that we may offer to you at a promotional interest rate which is an interest that we may offer to you at a promotional interest rate which is an interest rate that is lower than the standard interest rate that applies to Balance rate that is lower than the regular annual interest rate for Balance Transfers Transfers on your Account. We may waive or lower this 3% fee at the on the Account. We may waive or lower this 3% fee at the time the time the promotional interest rate offer is made to you. You will be advised promotional interest rate offer is made to you. You will be advised of the of the exact fee that applies at the time the offer is made. This fee will be exact fee that applies at the time the offer is made. This fee will be charged charged on the day that the Balance Transfer is posted to your account. on the day that the Balance Transfer is posted to the Account.

Inactive Account Fee: If on the last day of the statement period shown on Fee for Equal Payment Plans: 3% of the amount of each Purchase that your monthly statement there is a credit balance on your Account and there you have converted to an Equal Payment Plan that we may offer to you at has been no activity on your Account (meaning no debits, credits, interest a promotional interest rate which is an interest rate that is lower than the or fees) for the preceding 12 consecutive months, your Account will be regular annual interest rate for Purchases on the Account. We may waive charged a fee equal to the lesser of $10.00 and the amount of the credit or lower this 3% fee at the time the promotional interest rate offer is balance. made to you. You will be advised of the exact fee that applies at the time the offer is made. This fee is not applicable to residents of Quebec. Inactive Account Fee: If, on the last day of the Statement period shown on a Statement, there is a credit balance on the Account and there has been no activity on the Account (meaning no debits, credits, interest or fees) for the preceding 12 consecutive months, the Account will be charged a fee equal to the lesser of $10.00 and the amount of the credit balance.

2. Changes to the Rogers Bank Cardholder Agreement:

The following paragraphs of the Rogers Bank Cardholder Agreement will be changed:

Section Current Terms Revised Terms (these changes are effective January 12, 2021)

Preamble This Agreement is between the Primary Cardholder and Rogers Bank and This Agreement is between the Primary Cardholder and us and applies to the applies to your Account, and every Card, including mobile versions or Account and to every Card, including mobile versions or renewal and renewal and replacement Cards that we may issue for the Account. This replacement Cards that we may issue on the Account. This Agreement Agreement replaces any previous cardholder agreement provided to you in replaces any previous cardholder agreement provided by us to you in connection with your Account, however, the promises you made and consents connection with the Account; however, the promises you made and consents you gave in your application for the Card continue to apply. Additional terms you gave in your application for the Card continue to apply. Additional terms and conditions regarding your Account are set out in your application, and conditions regarding the Account are set out in your application for the Disclosure Summary, Welcome Kit, card carrier, and any additional Card(s), the Disclosure Summary, the Welcome Kit, and any additional disclosure documents that we may provide to you on occasion, and those disclosure documents that we may provide to you on occasion and those terms terms and conditions also form part of this Agreement. In this Agreement, we and conditions also form part of this Agreement. In this Agreement, we have have used some defined terms, and we have provided the definitions below. used some defined terms, and we have provided the definitions below. By By signing, activating or using your Card or accessing your Account in signing, activating or using your Card or accessing the Account in any any way, you will indicate to us that you have read, understand and are way, it will mean that you have read, understand and agree to the terms accepting the terms and conditions of this Agreement. and conditions of this Agreement. 1 “Account” means the credit card account that is opened in the name of the “Account” means the credit card account that is opened and maintained by us Primary Cardholder. in the name of the Primary Cardholder.

N/A “Amount Due” means the new Balance, as shown on your current Statement, which is owing and includes Equal Payment Plan payments which are due, but does not include Equal Payment Plan balances that are not yet due.

“Authorized User” means a person to whom a Card has been issued under the “Authorized User” means a person to whom a Card has been issued on the Account at the request and authorization of the Primary Cardholder. Account at the request and authorization of the Primary Cardholder.

“Balance” means the total amount of all Transactions, fees, including those “Balance” means the total amount of all Transactions, Fees (including those set out in the Disclosure Summary, interest, and any other amounts payable set out in the Disclosure Summary), interest and any other amounts payable under this Agreement, less any payments or other credits that have been under this Agreement, less any payments or other credits that have been posted to your Account. posted to the Account.

“Balance Transfer” means a cash advance transaction in which you borrow “Balance Transfer” means a cash advance transaction in which you borrow money on your Account to pay the outstanding balance on another credit card money on the Account to pay an outstanding balance on another credit card and thereby transfer the balance owing on that credit card to the Account. and thereby transfer the outstanding balance owing on that credit card to the Account.

“Card” means a physical or mobile version of a credit card or other device or “Card” means a physical or mobile version of a credit card or other device or technology that enables credit card transactional functionality issued by technology that enables credit card transactional functionality issued by us to Rogers Bank to a Cardholder under your Account. a Cardholder on the Account.

“Cardholder” means the Primary Cardholder and each Authorized User. “Cardholder” means the Primary Cardholder or an Authorized User.

“Cash Advance” includes a cash advance obtained inside or outside of Canada “Cash Advance” includes a cash advance obtained inside or outside of Canada at an automated banking machine (ABM) or at a financial institution. Cash at an automated banking machine (ABM) or at a financial institution. Cash Advance also includes the use of your Card or Account for Cash-like Advance also includes the use of your Card or the Account for Cash-like Transactions and Balance Transfers. Transactions and Balance Transfers.

“Disclosure Summary” means the document which we provide to you that “Disclosure Summary” means the document which we provide to you that sets out the annual interest rates, fees and certain other information regarding sets out the annual interest rates, fees and certain other information regarding your Account. The Disclosure Summary forms part of this Agreement. the Account. The Disclosure Summary forms part of this Agreement.

N/A “Equal Payment Plan” means a payment plan under which you have agreed to make consecutive equal payments (including interest, where applicable) on an eligible Purchase or other eligible Transaction over a fixed period of time.

“Fees” refers to the fees and charges applicable to your Account, except where “Fees” refers to the fees and charges applicable to the Account, except where expressly stated otherwise. The fees and charges applicable to your Account expressly stated otherwise. The fees and charges applicable to the Account are described in your application, Disclosure Summary, Welcome Kit or any are described in the application for the Card(s), the Disclosure Summary, the other disclosure document that we may provide to you on occasion. Welcome Kit or any other disclosure document that we may provide to you on occasion.

“PIN” means personal identification number. “PIN” means the personal identification number that you have selected which can be used together with your Card to make a Transaction.

“Primary Cardholder” means the person who applied for the Card and in “Primary Cardholder” means the person who applied for the Card and in whose name the Account has been opened. whose name the Account has been opened by us.

“Privacy Law” means the federal Personal Information Protection and “Privacy Law” means the federal Personal Information Protection and Electronic Documents Act (Canada) and any successor or replacement to that Electronic Documents Act (Canada) and any successor or replacement to that statute and any other legislation or regulation applicable to Rogers Bank statute and any other legislation or regulation applicable to us concerning the concerning the protection of information about identifiable individuals. protection of information about identifiable individuals.

N/A “Required Payment” means any past due amounts shown on a Statement plus the greater of: (a) $10.00 PLUS current interest (excluding interest on Equal Payment Plans) and any other Fees; OR (b) 2% of your Statement Balance, excluding any Equal Payment Plan balance (or 5% of your Statement Balance, excluding any Equal Payment Plan balance, if you are resident in Quebec).

N/A “Security Funds” means the amount of money that you have provided to us and that we hold as collateral for the payment of all or any part of the amounts that you owe to us under this Agreement, if applicable.

“Statement” means a monthly statement of account issued to you in “Statement” means a monthly statement of account issued to you by us in accordance with this Agreement. accordance with this Agreement.

“Transaction” means any use of a Card or the Account to purchase goods or “Transaction” means any use of a Card or the Account to purchase goods or services or make any other charges to the Account including a Cash Advance. services or to make any other charges to the Account, including a Cash Advance.

“Welcome Kit” means the package that the Primary Cardholder will receive “Welcome Kit” means the package that the Primary Cardholder will receive with the first Card that is issued to the Primary Cardholder. from us with the first Card that is issued to the Primary Cardholder.

“You” or “your” means each Cardholder. If there is more than one “You” and “your” means each Cardholder. If there is more than one Cardholder, “you” and “your” refer to each one of you. Cardholder, “you” and “your” refer to each one of you. 2 You may use your Card in accordance with the terms of this Agreement for You may use your Card in accordance with the terms of this Agreement for those purposes that we agree to, including: those purposes that we agree to, including paying for Purchases and obtaining • to pay for Purchases; and Cash Advances. • to obtain Cash Advances. When any Cardholder makes a Transaction using the Account, we are lending the Primary Cardholder the amount required for the Transaction. The Primary When any Cardholder makes a Transaction using the Account, we lend the Cardholder authorizes us to charge that amount to the Account and promises Primary Cardholder the amount required for the Transaction, and the Primary to pay us for all Transactions made with the Account, whether or not Cardholder authorizes us to charge the Account and promises to pay Rogers Transaction alerts have been provided to a Cardholder with respect to the Bank for all Transactions made with the Account, whether or not transaction Transactions (when this service is available), whether they were made by the alerts have been provided to a Cardholder with respect to the Transactions Primary Cardholder, an Authorized User, or someone else, and for any (when this service is available), whether they were made by the Primary applicable Fees, insurance or other premiums or interest. The Primary Cardholder, an Authorized User, or someone else that a Cardholder permitted Cardholder is solely responsible for and must repay us the Balance owing on to use your Account, and for any applicable Fees, premiums or interest. The the Account. Primary Cardholder is solely responsible for and must repay us the Balance owing on your Account. The Primary Cardholder can add or remove Authorized Users from the Account from time to time by contacting us, although we may limit the The Primary Cardholder can add or remove Authorized Users from the number of Authorized Users on the Account. An Authorized User’s Card Account from time to time by contacting us, although we may limit the number will differ from the Primary Cardholder’s Card number but is part of number of Authorized Users on an Account. An Authorized User’s Card the same Account. If the Primary Cardholder wishes to seek repayment from number will differ from the Primary Cardholder’s Card number but is part of an Authorized User for any portion of the Balance, it is the Primary the same Account. If the Primary Cardholder wishes to seek repayment from Cardholder’s responsibility to ensure that appropriate arrangements are in an Authorized User for any portion of the Balance, it is the Primary place. The Primary Cardholder is also responsible to ensure that all Cardholder’s responsibility to ensure that appropriate arrangements are in Authorized Users understand and comply with all of the terms and conditions place. The Primary Cardholder is also responsible to ensure that all of this Agreement and the Rogers Bank Privacy Notice (see Section 29 Authorized Users understand and comply with all of the terms and conditions “Privacy and Personal Information” for more details). of this Agreement and the Rogers Bank Privacy Notice (see Section 28 “Privacy and Personal Information” for more details). Your Card may only be used by the Cardholder to whom it has been issued. If any Cardholder lends their Card to someone or allows someone else to use Your Card may only be used by the Cardholder to whom it has been issued. their Card or the Account number, the Primary Cardholder will be responsible If any Cardholder lends a Card to someone or allows someone else to use a for any amounts charged to the Account by that person, even if you intended

Card or your Account number, the Primary Cardholder will be responsible for to limit that person’s use of the Card or the Account to a particular amount or any amounts charged to the Card or Account by that person, even if you particular time. intended to limit that person’s use of the Card or your Account to a particular Authorized Users may use the Card or the Account in the same manner as the amount or particular time. Primary Cardholder but are not liable to us for any amounts charged to the Authorized Users may use the Card or the Account in the same manner as the Account, including the amounts incurred by them. Primary Cardholder, but are not liable to us for any amounts incurred on the The Primary Cardholder provides their consent for us to communicate (by Account, including the amounts incurred by them. telephone, mail, email, SMS text message or any other electronic You provide your consent for us to communicate (by telephone, mail, email, communication method) with any Authorized User regarding all details and SMS text message or any other electronic communication method) with any matters related to the Account. For greater certainty, this also means that we Authorized User regarding all details and matters related to your Account. For are permitted, but not obligated, to provide any Authorized User online access greater certainty, this also means that we are permitted, but not obligated, to to the Account. provide any Authorized User online access to your Account. We may decline an authorization request for any Transaction at any time for We may decline an authorization request for any Transaction at any time for any reason. We may also request additional information at any time to any reason. We may also request additional information at any time to evaluate a Transaction request or to evaluate and adjust the rates of interest, evaluate a Transaction request or to evaluate and adjust the rates of interest, credit limit or other features of the Account. credit limit or other features of your Account. 2 You must sign any Card that has a signature panel as soon as you receive it The Primary Cardholder must sign any Card in the Primary Cardholder’s and ensure that the Authorized Users on the Account sign any Cards that name that has a signature panel as soon as they receive it and must also ensure include a signature panel as soon as they receive them. However, the Primary that each Authorized User signs any Card in the Authorized User’s name that Cardholder agrees to pay all debts incurred on the Account, even if these debts has a signature panel as soon as they receive it. In any case, the Primary are incurred prior to activation of the Account or after the expiry of any Card Cardholder agrees to pay all debts incurred on the Account, even if those debts or after the closure or suspension of the Account. are incurred: (i) prior to the activation of the Account; (ii) after the expiry of Your Card or Account number must not be used for any illegal or unlawful any Card,; (iii) after the cancellation or suspension of Account access; (iv) purpose, including the purchase of goods or services prohibited by the laws after the closure of the Account; (v) or after the termination of this Agreement. of Canada or any other country where the Card is used or where the goods or You agree that you will use your Card and the Account for personal, family services are provided. We have the right to prevent your Card or your Account or household purposes only and not for any other purpose, including for from being used for certain types of transactions as determined by us without business or commercial purposes. Your Card and the Account number must advance notice to you. not be used for any illegal or unlawful purpose, including the purchase of All Cards are the property of Rogers Bank and must be returned to us on our goods or services prohibited by the laws of Canada or any other country where request. the Card is used or where the goods or services are provided. We have the right to prevent your Card or the Account from being used for certain types of transactions as determined by us and without notice to you. All Cards are our property and must be returned to us on our request. 3 We will advise you how to select your PIN. You should select a PIN which We will advise you about how to select your PIN. You should select a PIN cannot be easily guessed, and which is not related to your name, address, which cannot be easily guessed and which is not related to your name, telephone number, date of birth, social insurance number, or other information address, telephone number, date of birth, social insurance number, or other about you. personal information about you. You agree to keep your PIN and any security codes that you create for the You agree to keep your PIN and any security codes that you create for the purposes of online transactions or accessing information about your Account purposes of online Transactions or accessing information about the Account online confidential and in secure location(s) separate from your Card. You online confidential and in secure location(s) separate from your Card. You must take all reasonable precautions to ensure that no one finds out your PIN must take all reasonable precautions to ensure that no one finds out what your or other security codes, including while you key-in your PIN at an ABM or PIN or other security codes are, including while you key-in your PIN at an any other device. You must not share your PIN or any other security codes automated banking machine or any other device. You must not share your with anyone. PIN or any other security codes with anyone else. 4 You agree that we will consider that all Transactions on your Account have You agree that we will consider that all Transactions on the Account have been authorized by you, until you advise us otherwise. been authorized by you until you advise us otherwise. You must inform us immediately about any actual or suspected loss, theft or You must inform us immediately about any actual or suspected loss, theft or unauthorized use of any Cards, PINs or passwords for your Account. You unauthorized use of any Cards, PINs or other security codes for the Account. may contact us toll free at 1 855 775-2265 (or collect at 1 705 522-7412 if You may contact us toll free at 1 855 775-2265 (or collect at 1 705 522-7412 you are outside Canada and the U.S.), or as set out in section 29 “Contacting if you are outside Canada and the U.S.) or as set out in section 30 “Contacting Us”. We may take whatever steps we consider necessary to recover any Us”. We may take whatever steps that we consider necessary to recover any affected Card and additionally may report the loss, theft or unauthorized use affected Card and, additionally, may report the loss, theft or unauthorized use to the appropriate authorities. to the appropriate authorities. If someone uses your Card without your authorization, and you immediately If someone uses your Card or the Account without your authorization and you report the unauthorized use of your Card to us after becoming aware of it, the immediately report the unauthorized use of your Card to us after becoming Primary Cardholder is not liable if: aware of it, the Primary Cardholder is not liable for any charges and fees • you did not knowingly contribute to the unauthorized use; and incurred in connection with the unauthorized use if: • you have used reasonable care in safeguarding your Card or Account, which (a) you did not knowingly contribute to the unauthorized use; and includes care of any related Personal Identification Number (PIN) or (b) you have used reasonable care in safeguarding your Card or the Account password. which includes care of any related PIN or security code. If you do not meet these criteria, the Primary Cardholder will be liable for all If you do not meet the criteria specified and (a) and (b), above, the Primary charges incurred in connection with the unauthorized use. Cardholder will be liable for all charges and fees incurred in connection with You agree to cooperate and help with any investigation that we initiate into the unauthorized use. unauthorized use you report before we will consider reimbursing you for any

losses. This cooperation may include filing a report with law enforcement You agree to cooperate and help with any investigation that we initiate into authorities. the unauthorized use of your Card or the Account that you report to us before we will consider reimbursing you for any losses. This cooperation may include filing a report with the applicable authorities. 5 Your initial credit limit is disclosed to you in your Welcome Kit and your Your initial credit limit is disclosed to you in your Welcome Kit and your current credit limit will be indicated on each Statement. Your credit limit is current credit limit will be indicated on each Statement. Your credit limit is the maximum amount of Transactions that can be charged to your Account. the maximum dollar amount of debt that can remain outstanding in the We determine your available credit by deducting the amount you owe us Account at any time. We determine your available credit at any time by (including Transactions that we have authorized but not yet posted to your deducting the amount you then owe to us (including Transactions that we have Account) from your credit limit. We will set a limit for Cash Advances on authorized but have not yet posted to the Account) from your credit limit. We your Account. Although we establish a credit limit, we may, from time to time will set a limit for Cash Advances on the Account. Although we establish a and at our discretion, approve charges that cause your Balance to exceed the credit limit, we may from time to time, and at our discretion, approve credit limit. This does not mean that your credit limit has changed and the Transactions that cause your Balance to exceed the credit limit. This does not Primary Cardholder remains responsible for and must pay the amount that mean that your credit limit has changed and the Primary Cardholder remains exceeds your credit limit when due. However, we are not required to allow responsible for and must pay the amount that exceeds the credit limit when you to exceed your credit limit, even if we have done so in the past. If your your next minimum payment is due. However, we are not required to allow Account is over its credit limit any time during a Statement period, you may you to exceed your credit limit, even if we have done so in the past. If the be charged the over limit fee shown in the Disclosure Summary once per Account is over your credit limit any time during a Statement period, you may Statement period. The over limit fee may be amended with notice to you. be charged the over limit fee shown in the Disclosure Summary once per Merchants may request pre-authorization for certain transactions such as hotel Statement period. The over limit fee may be amended by us at any time with or rental car reservations, and the resulting “holds” will decrease your notice to you as required by law. available credit. However, if you exceed your credit limit solely as a result of Merchants may request pre-authorization for certain Transactions such as holds placed on your Account, the over limit fee will not be charged to your hotel or rental car reservations, and the resulting “holds” will decrease your Account. From time to time, we may invite the Primary Cardholder to apply available credit. However, if you exceed your credit limit solely as a result of to increase the credit limit of the Account. If the Primary Cardholder requests holds placed on the Account, the over limit fee will not be charged to the an increase to the credit limit, at our discretion we may increase the credit Account. From time to time, we may invite the Primary Cardholder to apply limit up to the new limit applied for. We may decrease the credit limit of the to increase the credit limit for the Account. If the Primary Cardholder requests Account at any time, without notice to you. an increase to the credit limit, we may, at our discretion, increase the credit limit up to the new credit limit applied for. We may decrease the credit limit of the Account at any time, without notice to you. 6 Unless otherwise required by law, we will send you a Statement for each We will send you a Statement for each Statement period, except we will not Statement period unless there is no activity on your Account (including send you a Statement for a Statement period during which there have been no Transactions or payments) during that Statement period, and either: (i) there advances or payments on the Account and: (i) there is no outstanding Account is no balance outstanding; or (ii) you have been notified that your Account Balance at the end of the Statement period; or (ii) you have received notice has been suspended or closed due to default and we have demanded payment from us that this Agreement has been terminated or that your Account access of the outstanding balance, in which case we may not provide you with has been suspended or cancelled by us due to default and we have demanded Statements. Unless you are resident in Quebec, we may not send you a payment of the outstanding Balance. Unless you are resident in Quebec, we Statement for a Statement period if your Account has an outstanding balance may not send you a Statement for a Statement period if the Account has an of less than $10 on the last day of that period, there has been no activity on outstanding Account Balance of less than $10.00 on the last day of that your Account (including Transactions or payments) during that period, and Statement period, there has been no activity on the Account (including no interest or Fees are being incurred on your Account, in which case we may Transactions or payments) during that Statement period and no interest or provide you with a Statement on a quarterly basis. We are required only to Fees are being incurred on the Account, in which case we may provide you provide Statements to the Primary Cardholder. To the extent permitted by law, with a Statement on a quarterly basis. We will only provide Statements to the and if you have provided your consent, we may provide Statements to you by Primary Cardholder. To the extent permitted by law, and if you have provided email or in another electronic form. your consent, we may provide Statements to you by email or in another You are required to review your Statement and check that the information electronic form. about your Purchases, Cash Advances, interest charges and Fees is accurate. You are required to review each Statement and check that the information If you disagree with any item on your Statement, you agree to contact us about your Purchases, Cash Advances, interest charges and Fees is accurate. within 30 days of the last day of the Statement period. Please see section 29 If you disagree with any item shown on a Statement, you agree to contact us “Contacting Us” for our contact information. Otherwise, the Statement and within 30 days of the last day of the Statement period for that Statement. our records will be considered to be accurate. However, we may at any time Please see section 30 “Contacting Us” for our contact information. Otherwise, remove from your Account any credits which have been posted in error. each Statement and our records will be considered to be accurate, complete and binding on you. However, we may at any time remove from the Account any credits which have been posted in error. 7 You may pay your Account Balance in full or in part at any time. The payment You may pay the Account Balance in full or in part at any time. The payment due date will be shown on your Statement, and will be a minimum of 21 days due date will be shown on your Statement and will be a minimum of 21 days from the last day of the Statement period. For any payment due date that falls from the last day of the Statement period. For any payment due date that falls on a weekend or holiday, we will extend it to the next business day. You must on a weekend or holiday, we will extend it to the next business day. You must make at least the minimum payment by the payment due date each month. make at least the greater of the Required Payment or the minimum payment You are responsible for ensuring the payment is received and applied to your by the payment due date each month. You are responsible for ensuring the Account by us by this date, even if normal postal service or electronic payment is received and applied to the Account by us by this date, even if communication (if you requested electronic communication) is disrupted or normal postal service or electronic communication (if you requested not possible for any reason whatsoever. Payments that are sent to us by mail electronic communication) is disrupted or not possible for any reason or made online may take several days to reach us. These payments are not whatsoever. Payments that are sent to us by mail or made online may take credited to your credit card account until we have processed them and your several days to reach us. These payments are not credited to the Account until payment has cleared. Payments, particularly those made by cheque or in a we have processed them and your payment has cleared. Payments,

bank branch, can take more than a week to clear. All payments must be made particularly those made by cheque or in a bank branch, can take more than a in Canadian currency. week to clear. All payments must be made in Canadian currency. The minimum payment shown on each monthly statement will be the sum of The minimum payment shown on each Statement will be the sum of: (i) any (i) any past due amounts; and (ii) any balance over your credit limit PLUS the past due amounts; (ii) any balance over your credit limit; and (iii) any Equal greater of: Payment Plan payments (including interest) due on that Statement; PLUS the (a) $10.00 PLUS current interest and any other Fees; OR greater of: (b) 2% of your statement balance (or 5% of your statement balance if you are (a) $10.00 PLUS current interest (excluding interest on Equal Payment Plans) resident in Quebec). and any other Fees (detailed in “OTHER FEES” section of the Disclosure For all cardholders, statement balances under $10 are due in full. Summary); OR (b) 2% of your Statement Balance, excluding any Equal Payment Plan If your statement balance is not paid in full by the payment due date, you must balance (or 5% of your Statement Balance, excluding any Equal Payment Plan then pay interest on all purchases and Fees (including, for greater clarity, balance if you are resident in Quebec). interest) shown on that month's statement from the transaction date until we receive your payment for the total amount you owe. Please see section 9, For all Cardholders, Statement Balances under $10.00 are due in full by the “Interest Rates and Grace Periods”. If you do not pay at least the minimum payment due date. payment due by the payment due date two times within a 12 month period, If your Amount Due is not paid in full by the payment due date, you must then your Account will not be in good standing and you will be in default. Please pay interest on all Purchases and Fees (including, for greater clarity, on see section 17, “Default”. interest) shown on that month's Statement from the Transaction date until we receive your payment for the total amount you owe. Please see section 9, “Interest Rates and Grace Periods”. If you do not pay at least the Required Payment due by the payment due date two times within a 12 month period, your Account will not be in good standing and you will be in default. Please see section 18, “Default”. 8 We will apply your minimum payment as follows: When we receive a payment, we will apply the payment as set out below. If (1) to any interest; you accept a special offer that provides for a different way of applying your (2) then to any billed Fees or premiums; payments, the terms and conditions of that offer will apply instead. (3) then to any transactions which have appeared on your Statement; and (a) First, we will apply your payments to your minimum payment, in the (4) then to any unbilled amounts. following order: If different rates apply within any category noted above, we will apply your (i) to any Equal Payment Plan payments (including interest) due on the minimum payment to those amounts which bear the lowest interest rate first. payment due date shown on your Statement; After application of the minimum payment as set out above, we will apply (ii) to any billed interest (excluding interest on Equal Payment Plans); any excess payment amounts to the remainder of your new Balance. If the (iii) then to any billed Fees, insurance or other premiums; different amounts that make up your new Balance are subject to different (iv) then to any billed Transactions; and interest rates, we will allocate your excess payment in the same proportion as (v) then to any unbilled amounts (including unbilled Fees). each amount bears to the remainder of your new Balance. If the same interest If more than one Equal Payment Plan payment is due, we will apply your rate is applicable to both a Cash minimum payment to the Equal Payment Plan payments in the order of their Advance (which never benefits from an interest-free grace period) and a corresponding Equal Payment Plan interest rates, from lowest to highest (or, Purchase, we will apply your payment against the Cash Advance and the if more than one corresponding Equal Payment Plan has the same interest rate, purchase in a similar proportionate manner. in the order of their maturity dates, from earliest to latest). In the event that you have a credit balance on your Account, the credit balance If different interest rates apply within categories (ii) to (v) noted above, we will be applied to any new Transactions in the order in which they are posted will apply your minimum payment to those amounts, in order of the interest to your Account. rates they bear, from lowest to highest. (b) Second, after the application of your payment to your minimum payment, as set out in (a), above, we will apply the rest of your payment amounts to the remainder of your Amount Due as follows: (i) we will divide your remaining Amount Due into different buckets. All items within a bucket will have the same interest rate. For example, all items with a 19.99% interest rate will be put in one bucket and all items with a 22.99% interest rate will be put in a different bucket. (ii) we will allocate the rest of your payment among each bucket in the same proportion as each bucket makes up of the total remaining Amount Due. For example, if the remainder of your Amount Due is made up of 60% of items with a 19.99% interest rate, we will allocate 60% of the rest of your payment to this bucket. (c) Third, if we receive a payment that exceeds your Amount Due, we will apply any excess payment amounts to your unbilled Balance in the following order: (i) to your unbilled Balance (except Equal Payment Plan balances that are not yet due), using a method consistent with (b), above. (ii) to your Equal Payment Plan balances that are not yet due (if any), in the order of their interest rates, from lowest to highest (or, if more than one Equal Payment Plan has the same interest rate, in the order of their maturity dates, from earliest to latest). (d) Fourth, if your payment results in a credit balance on the Account, the credit balance will be applied to any new Transactions in the order in which they are posted to the Account.

9 Different rates of interest may apply to different types of transactions. The The interest rates applicable to your Account, other than promotional rates of interest rates applicable to your Account, other than promotional rates of interest, are shown in the Disclosure Summary and may be amended as interest, are shown in the Disclosure Summary and may be amended as provided in section 19 “Changes to this Agreement”. The most current interest provided in section 18 “Changes to this Agreement”. The most current interest rates will also appear on each Statement. Different rates of interest may apply rates will also appear on each Statement for your Account. to different types of Transactions. If you have balances on the Account at How we calculate interest different annual interest rates (such as Purchases, Cash Advances, Balance Transfers, or Purchases converted to an Equal Payment Plan), we will For each type of interest-bearing Transaction, the applicable “daily interest calculate interest in the manner set out below. Interest is added to the Account rate” is the annual rate of interest that applies to the Transaction divided by at the end of each Statement period. the number of days in the year (365 days, except in a leap year when it is 366 days). Your Statement will show the annual rate of interest and the daily How we calculate interest (except Equal Payment Plans) interest rate for each type of Transaction made during the Statement period For each type of interest-bearing Transaction, the applicable “daily interest for that Statement. The “average daily balance” for each interest-bearing rate” is the annual rate of interest that applies to the Transaction divided by Transaction is the sum of all daily balances for the particular type of the number of days in the year (365 days, except in a leap year when it is 366 Transaction in the Statement period divided by the number of days in the days). Your Statement will show the annual rate of interest and the daily Statement period. Interest is calculated at the end of each Statement period for interest rate for each type of Transaction made during the Statement period each type of interest-bearing Transaction by multiplying together the average for that Statement. The “average daily balance” for each interest-bearing daily balance for the rates and the number of days in the Statement period. Transaction is the sum of all daily balances for the particular type of The interest for each type of Transaction is added together and added to your Transaction in the Statement period divided by the number of days in the account balance at the end of the Statement period. Statement period. Interest is calculated at the end of each Statement period for Interest free grace period on Purchases and Fees each type of interest-bearing Transaction by multiplying together the average daily balance for the rates and the number of days in the Statement period. The number of days between the last day of the Statement period and the The interest for each type of Transaction is added together and added to the Payment Due Date shown on your monthly Statement is the Grace Period. Account Balance at the end of the Statement period. There is a minimum 21 day interest-free Grace Period on all new Purchases and Fees (including, for greater clarity, interest) appearing for the first time Interest on Equal Payment Plans on the monthly Statement. If your new Balance is paid in full by the Payment If you choose to convert an eligible Purchase into an Equal Payment Plan, Due Date shown on your monthly Statement, there will be no interest for the interest will be charged on the outstanding balance of that Equal Payment Plan new Purchases and Fees. If you do not pay your new Balance in full by the at the annual interest rate you agreed to in the special offer terms and Payment Due Date, you must pay interest on the new Purchases and Fees conditions that apply to that Equal Payment Plan. Also, during the term of the retroactively from their transaction date until we process your payment in full Equal Payment Plan, interest will be calculated on the Equal Payment Plan for those Purchases and Fees. For greater clarity, as a result interest is charged balance, using a monthly compounded interest rate. The applicable “monthly on unpaid interest. Your next Statement will include interest accrued on those compounded interest rate” is the annual rate of interest that applies to each Purchases and Fees from their transaction date. Purchase that has been converted to an Equal Payment Plan divided by 12. There is no interest-free grace period for Cash Advances (which includes Your Statement will show the monthly payment (which includes interest) for Balance Transfers and Cash- Like Transactions). Interest will always accrue each Purchase that has been converted to an Equal Payment Plan. If your on Cash Advances from the Transaction date shown on your Statement. Equal Payment Plan is terminated for any reason, the outstanding balance of that Equal Payment Plan will then form part of the Purchase balance for the Account and the regular annual interest rate for Purchases on the Account will then apply to that payment amount. Interest free grace period on Purchases and Fees The number of days between the last day of the Statement period and the payment due date shown on your Statement is the grace period. There is a minimum 21-day interest-free grace period on all new Purchases and Fees (including, for greater clarity, interest) appearing for the first time on the Statement. If your Amount Due is paid in full by the payment due date shown on your Statement, there will be no interest for the new Purchases and Fees (excluding any new Purchases converted to an Equal Payment Plan). If you do not pay your Amount Due in full by the payment due date, you must pay interest on the new Purchases and Fees (excluding any new Purchases converted to an Equal Payment Plan) retroactively from their Transaction date until we process your payment in full for those Purchases and Fees. For greater clarity, and as a result, interest is charged on unpaid interest. Your next Statement will include interest accrued on those Purchases and Fees from their Transaction date. Interest free grace period on Equal Payment Plans If you chose to convert an eligible Purchase into an Equal Payment Plan, and we subsequently receive payment in full of the outstanding Balance (including the Equal Payment Plan amount) by the payment due date shown on the first Statement on which your Equal Payment Plan appears, there will be no interest charged on that Purchase converted into an Equal Payment Plan. Interest on Cash Advances There is no interest-free grace period for Cash Advances (which includes Balance Transfers and Cash-Like Transactions). Interest will always accrue on Cash Advances from the Transaction date shown on your Statement until the date the Amount Due is paid in full. Increase in Interest Rates

If you do not make your Required Payment by the payment due date shown on your Statement any two times in a 12-month period, the standard rates applicable to the Account may, at our sole discretion, increase to the increased interest rates disclosed in the Disclosure Summary, and the increased interest rates will then apply to the unpaid Balance (other than the Equal Payment Plan balances which are not yet due) on the Account. Please remember that if we do not receive payment in full for a monthly Equal Payment Plan payment shown on your Statement by the payment due date, the outstanding balance of that monthly Equal Payment Plan will then form part of the Purchase balance for the Account and the regular annual interest rate for Purchases on the Account will then apply to that payment amount. Please see the terms and conditions applicable to your Equal Payment Plan for other consequences of us not receiving payment in full of a monthly Equal Payment Plan payment shown on your Statement by the payment due date, including a possible loss of the Equal Payment Plan. 10 The Fees that apply to your Account are set out in the Disclosure Summary. The Fees that apply to the Account are set out in the Disclosure Summary. The Primary Cardholder agrees to pay the Fees set out in the Disclosure The Primary Cardholder agrees to pay the Fees set out in the Disclosure Summary and you authorize us to charge them to the Account. You Summary and you authorize us to charge them to the Account. You acknowledge that we may make changes to the Disclosure Summary from acknowledge that we may make changes to the Disclosure Summary from time to time upon notice to you as set out in the “Changes to This Agreement” time to time upon notice in the manner described in section 19 “Changes to section of this Agreement. this Agreement”. 11 If you have a complaint or a problem regarding any products or services you If you have a complaint or a problem regarding any products or services you purchased using your Card or your Account, you must resolve the problem purchased using your Card or the Account, you must resolve the problem directly with the merchant. After you have contacted the merchant, you can directly with the merchant. After you have contacted the merchant, you can contact us for further assistance if you need it. In order to avoid late charges contact us for further assistance if you need it. In order to avoid late charges and penalties, please continue to make payments to your Account while you and penalties, please continue to make payments to the Account while you are are resolving the problem directly with the merchant. If you are expecting a resolving the problem directly with the merchant. If you are expecting a merchant to apply a credit to your Account, then please monitor your Account merchant to apply a credit to the Account, then please monitor the Account closely and if the credit does not appear within 30 days, then please call us at closely and if the credit does not appear within 30 days, then please call us at the number noted in section 29 “Contacting Us”. the number noted in section 30 “Contacting Us”. When we receive a credit from a merchant, the credit will not be treated like When we receive a credit from a merchant, the credit will not be treated like a payment made by you, and the credit will not count towards your minimum a payment made by you, and the credit will not count towards your minimum payment due or towards payment in full of your Balance. If you have payment due or towards payment in full of your Balance. If you have outstanding balances on your Account accruing interest at different rates, the outstanding balances on the Account accruing interest at different interest merchant credit may not necessarily be applied against the item for which you rates, the merchant credit may not necessarily be applied against the item for received the credit. If we have charged you any interest on a Purchase that which you received the credit. If we have charged you any interest on a was returned and for which a merchant credit was applied to your Account, Purchase that was returned and for which a merchant credit was applied to the we may not refund this interest to you. Account, we may not refund this interest to you. 12 12. REWARDS PROGRAMS 12. REWARDS PROGRAMS AND OTHER CARD BENEFITS AND In some cases a rewards program may be provided with a Card, in some SERVICES situations at no additional cost to you. The principal features of any applicable We may make certain benefits and services associated with your Card rewards program will be described in the Welcome Kit. If you wish to see a available to you. This may include insurance coverage, rewards programs and complete set of the terms and conditions that apply to a particular rewards extended warranty programs. Some of these benefits and services are features program you may view them online at the website identified in the Welcome of your Card and are described online at rogersbank.com or, in the case of Kit or you may call us at the number noted in section 29 “Contacting Us”. insurance, in the insurance certificate. There are other optional services that Rewards programs may be subject to cancellation or change without prior you may enroll in or purchase separately. Some of these benefits and services notice to you. may be supplied directly to you by third parties. You agree to the additional terms and conditions set by those third parties that apply to the Card benefits and services they supply directly to you. We are not liable for any benefits or services that we do not directly supply to you. You must deal directly with the third party regarding any dispute about any Card benefits or services they supply directly to you. In some cases, a rewards program may be provided with a Card and, in some situations at no additional cost to you. The principal features of any applicable rewards program will be described in the Welcome Kit. If you wish to see a complete set of the terms and conditions that apply to a particular rewards program, you may view them online at rogersbank.com/legal or you may call us at the number noted in section 30 “Contacting Us”. Rewards programs may be subject to cancellation or change, all in accordance with the terms and conditions that apply to that rewards program and applicable law. Rogers World Elite Mastercard accounts must have an annual minimum spend (i.e. the total of Purchases made, less any Purchase returns) of at least $15,000 posted to the Account during each annual review period in order to maintain your eligibility for the Account. An annual review period commences on August 1st of a year and ends on July 31st of the following year.

If you have not maintained the annual minimum spend during an annual review period, we reserve the right to switch the Account to another Rogers Bank credit card product on or after November 1st in the next ensuing annual review period without any impact to the rewards earned up to the date of the switch. This means that you may lose the insurance coverages and other premium benefits that are exclusive to the Rogers World Elite Mastercard account and that you will be switched to the new card's rewards program. Accounts open for less than 18 months prior to the end of any annual review period will not need to meet the annual minimum spend requirement for that annual review period. 13 From time to time, we may make special offers available to you including From time to time, we may make special offers available to you including granting you lower interest rates on portions of your Balance, the ability to granting you lower interest rates on portions of your Balance, the ability to skip payments or extend your payment due dates, or other promotional skip payments or extend your payment due dates, or other promotional payment plans. We will explain the terms and conditions of these promotional payment plans. A special offer may be for a limited period and will contain offers at the time that we make these offers available to you. The terms and additional terms and conditions. We will explain the terms and conditions of conditions of this Agreement will still apply to any promotional offer you these special offers at the time that we make these offers available to you. The choose to participate in, except to the extent modified by the terms and terms and conditions of this Agreement will still apply to any promotional conditions of the promotional offer. offer you choose to participate in, except to the extent modified by the terms and conditions of the special offer. Once the special offer expires, all of the terms and conditions of this Agreement will once again apply. 14 N/A 14. SECURITY FUNDS You may be asked to provide us with Security Funds before or after the Account is opened. By providing us with the required Security Funds and accepting the terms and conditions of this Agreement, you agree that if you breach any term or condition of this Agreement, you authorize us to set off (and effect compensation if you are resident in Quebec) and apply those Security Funds against any amounts you owe to us under this Agreement. We can do all of this without notifying you or sending you a demand for payment. You also agree that: (a) the Security Funds do not constitute a deposit with us (and are therefore not insured under the Canada Deposit Insurance Corporation Act) and will be held in an unsegregated account at a financial institution of our choice; and (b) you have no right at any time to access or withdraw any Security Funds, except in the circumstances described below for returning any remaining Security Funds. You represent and warrant to us that there are no legal or bankruptcy proceedings against you that might affect our ability to hold, withdraw or apply any Security Funds you have provided to us and you agree that you have not transferred, and will not transfer or offer any interest in, any Security Funds to anyone else, except us. Any interest earned on the Security Funds will become our sole property. We will return any remaining Security Funds to you at your last known address in our records within 60 days of the closing of the Account or the date of payment in full of all amounts you owe to us under this Agreement, whichever comes last. 15 14. CREDIT BALANCES [Section 14 is renumbered Section 15.] We do not pay interest on any credit balances. You acknowledge that credit 15. CREDIT BALANCES balances are not deposits and are therefore not insured by the Canada Deposit We do not pay interest on any credit balances. You acknowledge that credit Insurance Corporation. balances are not deposits and are therefore not insured under the Canada Deposit Insurance Corporation Act. 16 15. FOREIGN CURRENCY CONVERSION [Section 15 is renumbered Section 16.] Transactions on your Account will be billed in Canadian currency. 16. FOREIGN CURRENCY CONVERSION Transactions in a foreign currency are converted to Canadian dollars at the Transactions on the Account will be billed in Canadian currency. Transactions rate established by Mastercard International in effect on or after the date of in a foreign currency are converted to Canadian dollars at the rate established the Transaction and no later than the date the Transaction is posted to your by Mastercard International in effect on or after the date of the Transaction Account (which may not be the same date as the date of the Transaction). The and no later than the date the Transaction is posted to the Account (which may rate that applies to amounts charged to your Account (“debits”) may be not be the same date as the date of the Transaction). The rate that applies to different than the rate that applies to amounts credited to your Account amounts charged to the Account (“debits”) may be different than the rate that (“credits”), as the rates established by Mastercard International are different applies to amounts credited to the Account (“credits”), as the rates established for debits and credits and such rates are subject to change from time to time. by Mastercard International are different for debits and credits and such rates This means that if you make a purchase in a foreign currency (a debit) and are subject to change from time to time. This means that if you make a then return the purchase and the merchant credits your Account (a credit), the Purchase in a foreign currency (a debit) and then return the Purchase and the Canadian Dollar amount debited to your Account for the purchase may be merchant credits your Account (a credit), the Canadian Dollar amount debited different (and could be higher) than the Canadian Dollar amount credited to to the Account for the Purchase may be different (and could be higher) than the Canadian Dollar amount credited to the Account for the Purchase return.

your Account for the refund. We will also charge you the foreign currency We will also charge you the foreign currency conversion fee as set out in the conversion fee as set out in the Disclosure Summary. Disclosure Summary. We will not refund any part of a foreign currency conversion fee on Purchase returns. 17 16. RENEWAL AND REPLACEMENT CARDS [Section 16 is renumbered Section 17.] You authorize us to send you a renewal or replacement Card before your 17. RENEWAL AND REPLACEMENT CARDS current Card expires. You also agree that from time to time, at our discretion, You authorize us to send you a renewal or replacement Card before your we may send you a replacement Card that is governed by terms and conditions current Card expires. You also agree that from time to time, at our discretion, that differ from the terms and conditions set out in this Agreement. You must we may send you a replacement Card that is governed by terms and conditions destroy any Cards that have expired or that we have replaced by cutting them that differ from the terms and conditions set out in this Agreement. You must through the magnetic stripe and if the Card has a chip, by also cutting through destroy any Cards that have expired or that we have replaced by cutting them the chip. through the magnetic stripe and, if the Card has a chip, by also cutting through the chip. 18 17. DEFAULT [Section 17 is renumbered Section 18.] If you do not make your minimum payment by the due date two times in any 18. DEFAULT 12-month period, the interest rate(s) will increase as disclosed in the If you do not make your Required Payment by the payment due date shown Disclosure Summary, and the applicable increased interest rate(s) will apply on your Statement any two times in a 12-month period, the standard rates to all of your unpaid Balances. applicable to the Account may, at our sole distraction, increase to the You will be considered in default of this Agreement if: increased interest rates disclosed in the Disclosure Summary, and the • you do not make your minimum payment by the due date two times in any increased interest rates will then apply to the unpaid Balance (other than the 12-month period; Equal Payment Plan balances which are not yet due) on the Account. • you or any Authorized User on the Account does not comply with any term You will be considered to be in default of this Agreement if: or condition of this Agreement; (a) you do not make your Required Payment by the payment due date any two • you provide any incorrect or misleading information in any application for times in a 12-month period; a Card; • you become bankrupt or insolvent; or (b) you or any Authorized User on the Account does not comply with any • you or any Authorized User on the Account uses the Account in a manner term or condition of this Agreement; that is prohibited by us or by law or in an inappropriate manner. (c) you provide any incorrect or misleading information in any application for If you are in default under this Agreement, the Balance will become due and a Card; payable on demand from us. (d) you become bankrupt or insolvent; or The following is a required clause and applies only to residents of Quebec: (e) you or any Authorized User on the Account uses the Account in a manner that is prohibited by us or by law or in an inappropriate manner. If you are in default under this Agreement, the Balance will become due and payable on demand from us. The following is a required clause and applies only to Cardholders who are residents of Quebec: 18 If you are in default under this Agreement, we may also: If you are in default under this Agreement, we may also: • terminate or restrict your rights under, and modify any terms of, this • terminate or restrict your rights under, and modify any terms of, this Agreement, Agreement; • increase the minimum payment that you must make until further notice; • increase the minimum payment that you must make until further notice; • require that you and any Authorized User return all Cards; • offset balances from any other Account you have with us, and use it to pay • require that you and any Authorized User return all Cards; the amount that you owe us, without notice to you; • offset balances from any other account or facilities you have with us and use • exercise all other rights and remedies that are available to us at law; and it to pay the amount that you owe us, all without notice to you; • require you, unless you are a resident of Quebec, to pay all legal expenses • exercise all other rights and remedies that are available to us at law; and (including the fees of our internal legal counsel) we reasonably incur to collect or attempt to collect the amount that you owe to us; • require you, unless you are a resident of Quebec, to pay all legal expenses (including the fees of our internal legal counsel) we reasonably incur to collect or attempt to collect the amount that you owe to us. 19 18. CHANGES TO THIS AGREEMENT [Section 18 is renumbered Section 19.] We may propose to make changes, either permanently or temporarily, to any 19. CHANGES TO THIS AGREEMENT of the terms of this Agreement, including any interest rate(s) and Fee(s), or We may propose to make changes, either permanently or temporarily, to any replace this Agreement with another agreement at any time. We will give you of the terms of this Agreement, including any interest rate(s) and Fee(s), or written notice of a proposed change and any other information required by replace this Agreement with another agreement at any time. We will give you law, at least 30 days before the effective date of the change. We will notify written notice of a proposed change and any other information required by you of changes by any method allowed by applicable law, including sending law, at least 30 days before the effective date of the change. We will notify you a written or electronic notice. We will send any mailed notices to the most you of changes by any method allowed by applicable law, including by recent address for the Primary Cardholder that you gave us. Any change may sending you a written or electronic notice. We will send any mailed notices apply to your existing Balance. Except for changes to your annual interest to the most recent address for the Primary Cardholder that you gave us. Any rates or changes to the amount chargeable as membership or renewal fees, or change to this Agreement may apply to your existing Balance. Except for as replacement fees for a lost or stolen card, you may refuse the change by changes to your annual interest rates or changes to the amount chargeable as terminating this Agreement pursuant to section 20 below and closing your membership or renewal fees or as replacement fees for a lost or stolen Card, Account without cost, penalty or cancellation indemnity by notifying us prior you may refuse the change by terminating this Agreement pursuant to section to the effective date of the change. If you use or keep your Account after the 21 below and closing the Account without cost, penalty or cancellation

effective date of the change, we will consider that you have accepted the indemnity by notifying us prior to the effective date of the change. If you use change. or keep the Account after the effective date of the change, we will consider that you have accepted the change. 20 19. CHANGING YOUR ADDRESS OR OTHER INFORMATION [Section 19 is renumbered Section 20.] You must provide us prompt notice of any change in your address; and, if you 20. CHANGING YOUR ADDRESS OR OTHER INFORMATION have chosen to receive electronic notifications regarding your Statements and You must provide us with prompt notice of any change in your address and, other related correspondence by email, your email address. We should also be if you have chosen to receive electronic notifications regarding your notified if other information relating to your contact information changes. Statements and other related correspondence by email, your email address. In cases where different terms and conditions (including Fees) apply to You should also notify us if other information relating to your contact residents of different provinces or territories, we will rely on the information information changes. In cases where different terms and conditions (including you provide us in applying the terms and conditions of this Agreement. You Fees) apply to residents of different provinces or territories, we will rely on represent that the address you have provided to us is your correct and current the information you provide to us in applying those terms and conditions of address. this Agreement. You represent that the address you have provided to us is your correct and current address. 21 20. CANCELLATION OF THIS AGREEMENT OR CLOSURE / [Section 20 is renumbered Section 21.] SUSPENSION OF YOUR ACCOUNT 21. TERMINATION OF THIS AGREEMENT OR CANCELLATION / We may terminate this Agreement, cancel or suspend access to your Account, SUSPENSION OF ACCOUNT ACCESS or reduce your credit limit immediately at any time with or without a reason The Primary Cardholder may terminate this Agreement at any time by and without telling you in advance. If we do terminate, cancel or suspend your contacting us and requesting that we close the Account. We may require that Account, you must pay all amounts owing on your Account, stop using your the Primary Cardholder provide us with written notice of their request to have Card and return your Card to us. We may deduct amounts owing on your the Account closed. When we receive the Primary Cardholder’s request to Account from any other account you have with us and use them to pay the have the Account closed, we will close the Account and cancel all of the Cards amount owing on your Account, without notice to you. issued on the Account, but the termination of this Agreement will only take The Primary Cardholder may terminate this Agreement by contacting us and effect when you have repaid the Balance of the Account to us. Also, we may requesting that we close your Account. We may require that you provide us require that you return all Cards issued on the Account to us. notice in writing that you wish to end this Agreement. Unless otherwise required by applicable law, we may terminate this Even if we or the Primary Cardholder have ended this Agreement, the Primary Agreement or cancel or suspend access to the Account at any time with or Cardholder will continue to be responsible for all charges made using your without a reason and without telling you in advance. If we terminate this Account, including any pre-authorized payments that you have authorized any Agreement or cancel or suspend access to the Account, you must pay the merchants to charge to your Account. The Primary Cardholder’s obligations Balance of the Account to us, stop using all Cards issued on the Account and under this Agreement continue until all amounts that the Primary Cardholder return all Cards to us. We may deduct any amounts owing on the Account owes us have been paid in full. from any other account you have with us and use them to pay the Balance of the Account, without notice to you. Even if we or the Primary Cardholder have terminated this Agreement or we have cancelled or suspended access to the Account, the Primary Cardholder will continue to be responsible for paying the full Balance on the Account to us, including the amount of any Transactions authorized before the termination of this Agreement or before the Account access cancellation or suspension occurs and the amount of any Fees, interest and other increases to the Balance which are posted to the Account after the termination of the this Agreement or after the Account access cancellation or suspension occurs. The Primary Cardholder’s obligations under this Agreement continue until all amounts that the Primary Cardholder owes us have been paid in full. 22 21. PRE-AUTHORIZED PAYMENTS [Section 21 is renumbered Section 22.] You are responsible for providing a merchant with adequate, correct and up- 22. PRE-AUTHORIZED PAYMENTS to-date information for any pre-authorized payment transactions you wish to You are responsible for providing a merchant with adequate, correct and up- be charged to your Account, including advising a merchant if your Card to-date information for any pre-authorized payment Transactions you wish to number or expiry date changes. We are not liable if any pre-authorized be charged to the Account, including advising a merchant if your Card number payment transactions cannot be posted to your Account and you are still liable or Card expiry date changes. We are not liable if any pre-authorized payment to the merchant for these transactions. If you want to stop any pre-authorized Transactions cannot be posted to the Account and you are still liable to the payment transactions, you must contact the merchant first and then check that merchant for those Transactions. If you want to stop any pre-authorized they followed your instructions. After you have contacted the merchant to payment Transactions, you must contact the merchant first and then verify cancel your preauthorized payment, you can contact us for further assistance that they have followed your instructions. After you have contacted the if you need it. merchant to cancel your preauthorized payment arrangements, you can Certain merchants may register with Mastercard Worldwide Inc. to receive contact us for further assistance if you need it. automatic updates regarding your Account, such as changes to your Account Certain merchants may register with Mastercard Worldwide Inc. to receive number, expiry date and status of your Account. Unless you opt-out by calling automatic updates regarding the Account such as changes to the Account us at 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside Canada number, Card expiry date and the status of the Account. Unless you opt-out and the U.S.), those merchants will receive those updates. Since not all by calling us at 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside merchants will register to receive this service from Mastercard Worldwide Canada and the U.S.), those merchants will continue to receive those updates. Inc., you remain responsible for updating merchants with whom you have set Since not all merchants will register to receive this service from Mastercard up pre-authorized payments. Worldwide Inc., you remain responsible for updating merchants with whom you have set up pre-authorized payments.

23 22. ELECTRONIC COMMUNICATIONS [Section 22 is renumbered Section 23.] If you have chosen to receive your Statements and other related 23. ELECTRONIC COMMUNICATIONS correspondence electronically, any documents sent to you electronically will If you have chosen to receive your Statements and related Account be deemed, for legal purposes, to have been provided “in writing” and signed correspondence from us electronically, any documents sent by us to you and delivered by us. Similarly, we may rely upon any instructions that we electronically will be deemed, for legal purposes, to have been provided “in receive electronically, which we believe have been provided by you (the writing” and signed and delivered by us. Similarly, we may rely upon any Primary Cardholder), such as electronic requests for changes to your credit instructions that we receive electronically which we believe have been limit. provided by you (the Primary Cardholder) to us, such as electronic requests for changes to your credit limit. 24 23. GOVERNING LAW [Section 23 is renumbered Section 24.] This Agreement will be governed and interpreted in accordance with the laws 24. GOVERNING LAW of the province or territory in Canada in which you reside and the laws of This Agreement will be governed and interpreted in accordance with the Canada, as applicable. In the event of a dispute, you agree that the courts in laws of the province or territory in Canada in which you reside and the laws the province or territory where you reside will have exclusive jurisdiction over of Canada, as applicable. In the event of a dispute between you and us, you any dispute arising in connection with your Card, your Account or this agree that the courts in the province or territory where you reside will have Agreement. exclusive jurisdiction over any dispute arising in connection with your Card, the Account or this Agreement. 25 24. LIMITATIONS ON OUR LIABILITY [Section 24 is renumbered Section 25.] We will not be liable to you for any damages (including special, indirect and 25. LIMITATIONS ON OUR LIABILITY consequential damages) that may arise in connection with your Card, your We will not be liable to you for any damages (including special, indirect and Account or this Agreement if, for any reason, your Card or your Account consequential damages) that may arise in connection with your Card, the number is not accepted, or for any other reason you are unable to use your Account or this Agreement if, for any reason, your Card or your Account Account, even if we knew that damage was likely or the damage was a result number is not accepted, or for any other reason you are unable to use the of our negligence or the negligence of our employees, agents or Account, even if we knew that damage was likely or that the damage was a representatives. result of our negligence or the negligence of our employees, agents or We may use affiliates and service providers that are located outside of Canada representatives. to process applications, information, and transactions in connection with We may use affiliates and service providers that are located outside of Canada credit card accounts. In the event that an affiliate and/or a service provider to process applications, information, and transactions in connection with cannot or will not process any transaction in connection with your Account, credit card accounts, including the Account. If an affiliate and/or a service by reason that the affiliate or service provider may suffer legal and/or provider cannot or will not process any Transaction in connection with the reputational risks, or that the affiliate or service provider may, by doing so, Account by reason that the affiliate or service provider may suffer legal and/or violate any law, regulation, rule or internal policy applicable to it if it reputational risks or that the affiliate or service provider may, by doing so, completes such transaction, then we may be unable to complete the violate any law, regulation, rule or internal policy applicable to it if it transaction. In such event, neither we nor our affiliates or service providers completes such Transaction, then we may be unable to complete the will be liable in respect of any such incomplete transaction. Transaction. In such event, neither we nor our affiliates or service providers will be liable in respect of any such incomplete Transaction. 26 25. ASSIGNMENT [Section 25 is renumbered Section 26.] We may sell, assign or transfer any or all of our rights or obligations under 26. ASSIGNMENT this Agreement, without notice to you, and we may disclose information about We may sell, assign or transfer any or all of our rights or obligations under you and your Account to the person or entity to which we make any such sale, this Agreement without notice to you and we may disclose information assignment or transfer. You may not assign any of your rights or obligations about you and the Account to the person or entity to which we make any under this Agreement. such sale, assignment or transfer. You may not assign any of your rights or obligations under this Agreement. 27 26. SEVERABILITY [Section 26 is renumbered Section 27.] 27. SEVERABILITY 28 27. LANGUAGE CLAUSE [Section 27 is renumbered Section 28.] 28. LANGUAGE CLAUSE 29 28. PRIVACY AND PERSONAL INFORMATION [Section 28 is renumbered Section 29.] If we suspect there is fraud on your Account, you authorize us to communicate 29. PRIVACY AND PERSONAL INFORMATION with any Cardholder by telephone, mail, email, SMS text message or any If we suspect there is fraud on the Account, you authorize us to other electronic communication method. communicate with any Cardholder by telephone, mail, email, SMS text Personal information about you is collected, used and disclosed in accordance message or any other electronic communication method. with Rogers Bank’s Privacy Notice. As described in our Privacy Notice, Personal information about you is collected, used and disclosed in Personal Information, including your credit and related financial information, accordance with the Rogers Bank Privacy Notice and you agree to all of may be shared between us and our affiliates, service providers, credit bureaus, this. As described in the Rogers Bank Privacy Notice, Personal Information, and reporting agencies, businesses and financial institutions with whom you including your credit and related financial information, may be shared have had or may have a financial relationship and other references you have between us and our affiliates, service providers, credit bureaus and reporting provided to us for the purposes of obtaining a credit information report or agencies, businesses and financial institutions with whom you have had or related financial history, verifying your current and ongoing creditworthiness may have a financial relationship and other references you have provided to us for the purposes of obtaining a credit information report or related

and other information you have to us and providing credit information to financial history about you, verifying your current and ongoing potential creditors, credit bureaus, and credit reporting agencies. creditworthiness and other information you have given to us and providing Your Personal Information may also be shared with parties connected with credit information to potential creditors, credit bureaus, and credit reporting the contemplated or actual financing, insuring, sale, securitization, agencies. assignment or other disposal of all or part of our business or assets (including Your Personal Information may also be shared with parties connected with your Account and any agreement to which it relates) for the purposes of the contemplated or actual financing, insuring, sale, securitization, determining whether to proceed or continue with such transaction or business assignment or other disposal of all or part of our business or assets relationship, fulfilling any reporting or audit requirements to such parties and (including the Account and any agreement to which it relates) for the the use and disclosure by such parties for substantially the same purposes as purposes of determining whether to proceed or continue with such described herein. transaction or business relationship, fulfilling any reporting or audit If you do not want us to use or disclose your Personal Information for this requirements to such parties and the use and disclosure by such parties for purpose, please contact us at 1 855 775-2265 (or collect at 1 705 522-7412 if substantially the same purposes as described herein. you are outside Canada and the U.S.). If you do not want us to use or disclose your Personal Information for this Since we use service providers in the United Sates to provide and store purpose, please contact us at 1 855 775-2265 (or collect at 1 705 522-7412 if personal information, disclosure of Personal Information may be subject to you are outside Canada and the U.S.). disclosure under the laws of the United States. Since we use service providers in the United Sates of America to provide and store personal information, disclosure of Personal Information may be subject to disclosure under the laws of the United States of America. 30 29. CONTACTING US [Section 29 is renumbered Section 30.] If you have any questions, complaints or concerns or about your Account, you 30. CONTACTING US can contact us as follows: If you have any questions, complaints or concerns or about the Account, you Rogers Bank can contact us as follows: PO Box 57130 Rogers Bank RPO Jackson Square PO Box 57130 Hamilton, ON L8P 4W9 RPO Jackson Square Attention: Customer Care Hamilton, ON L8P 4W9 Tel: 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside Canada Attention: Customer Care and the U.S.) Tel: 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside Canada and the U.S.) 31 30. COMPLAINT RESOLUTION [Section 30 is renumbered Section 31.] We value your business and are here to help you. There are a variety of ways 31. COMPLAINT RESOLUTION you can express your concerns about your experience with Rogers Bank. We We value your business and are here to help you. There are a variety of ways encourage you to get in touch with us by regular mail, email or telephone. Our you can express your concerns about your experience with us. We encourage escalation process is below. you to get in touch with us by regular mail, email or telephone. Our escalation Step 1: Contact Customer Care process is below. This is your first touch point. You can contact our Customer Care team by Step 1: Contact Customer Care email, telephone or regular mail as follows: This is your first touch point. You can contact our Customer Care team by Rogers Bank email, telephone or regular mail as follows: PO Box 57130 Tel: 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside Canada RPO Jackson Square and the U.S.) Hamilton, ON L8P 4W9 Attention: Customer Care Mail: Rogers Bank PO Box 57130 Tel: 1 855 775-2265 (or collect at 1 705 522-7412 if you are outside Canada RPO Jackson Square and the U.S.) Hamilton, ON L8P 4W9 Our agents have the tools, support and training to quickly understand and Attention: Customer Care resolve complaints or concerns. Please note the name of the person you speak to for future reference, in case you wish to follow up on the discussion. Our agents have the tools, support and training to quickly understand and resolve complaints or concerns. Please note the name of the person you speak If you are writing to us, please make sure you include: to for future reference, in case you wish to follow up on the discussion. • the nature of your complaint and relevant details; If you are writing to us, please make sure you include: • the identity of anyone with whom you have already discussed your concerns, • the nature of your complaint and relevant details; and; • your contact information so we may reach you. • the identity of anyone with whom you have already discussed your concerns, and; We will conduct an investigation of your complaint and contact you promptly • your contact information so we may reach you. to gather more information. We will do our best to resolve the issue to your satisfaction. We will conduct an investigation of your complaint and contact you promptly to gather more information. We will do our best to resolve the issue to your Step 2: Contact Rogers Bank Ombudsman satisfaction. Most concerns are resolved before they reach this step; however, if you are If you are not satisfied with the response of our front line agent who handles still not satisfied with the outcome of your complaint, please contact the your contact first, you may request to have your concern escalated to a Rogers Bank Ombudsman office as follows: supervisor who will speak to you about your concern. Email: [email protected] Step 2: Contact the Management Office Fax: 416 935-6304 If your complaint is not resolved to your satisfaction within step 1, you may Regular mail: Rogers Bank ask to have your concern escalated to the Manager level and/or above. Within

Office of the Ombudsman 90 days of receiving your complaint, we will provide to you either our 350 Bloor Street East proposed resolution of your complaint or contact you to give you an estimate Toronto, ON M4W 0A1 on when we will be able to provide a proposed resolution of your complaint. Step 3: Independent Support Step 3: Contact Rogers Bank Ombudsman If the steps listed above have not resolved your concern or complaint to your Most concerns are resolved before they reach this step; however, if you are satisfaction or 90 days have elapsed since we received your complaint, you still not satisfied with the outcome of your complaint after the Management may contact the Ombudsman for Banking Services and Investments by phone Office proposes a resolution, please contact the Rogers Bank Ombudsman or in writing as follows: office as follows: Toll-free Telephone: 1 888 451-4519 Email: [email protected] TTY Telephone: 1 855 TTY-OBSI (1 855 889-6274) GTA Telephone: 416 Fax: 416 935-6304 287-2877 Mail: Rogers Bank Toll-free Fax: 1 888 422-2865 Office of the Ombudsman GTA Fax: 416 225-4722 333 Bloor Street East, 5th Floor Email: [email protected] Toronto, ON M4W 0A1 Mail: Ombudsman for Banking Services and Investments Step 4: Independent Support 401 Bay Street, Suite 1505 If the steps listed above have not resolved your concern or complaint to your P.O. Box 5 satisfaction or 90 days have elapsed since we received your complaint, you Toronto, ON M5H 2Y4 may contact the Ombudsman for Banking Services and Investments by phone or in writing as follows: Toll-free Telephone: 1 888 451-4519 TTY Telephone: 1 855 TTY-OBSI (1 855 889-6274) GTA Telephone: 416 287-2877 Toll-free Fax: 1 888 422-2865 GTA Fax: 416 225-4722 Email: [email protected] Mail: Ombudsman for Banking Services and Investments 20 Queen Street West, Suite 2400 P.O. Box 8 Toronto, ON M5H 3R3 If you have a complaint about any obligation of Rogers Bank under a consumer provision of the Bank Act, you may file a complaint with the Financial Consumer Agency of Canada (“FCAC”) as follows: Toll-free Telephone: 1 888 461-3222 (English) Toll-free Telephone: 1 888 461-2232 (French) TTY Telephone: 1 866 914-6097 (613 947 7771) Toll-free Fax: 1 866 814-2224 Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 427 Laurier Avenue West Ottawa, ON K1R 1B9

For complete details on the Rogers Bank Cardholder Agreement, and the Disclosure Summary for your Account, please visit rogersbank.com/legal. If you wish to contact us about this notice, please reach out to us in any of the ways listed in the “contact us” section of your Statement.