Business in Focus Annual Report 2018 English.Indd

BUSINESS IN FOCUS 1

ANNUAL REPORT 2017 – 2018 2 ANNUAL REPORT 2017-2018

FROM OUR CHAIR

for new acquisitions, during Through Welsh Government’s the year, under review. The Big Ideas Wales, we worked Property Team’s quest was with 255 young people to rewarded when we completed stimulate and realise business the acquisition of Crownford ideas. Our ‘Bootcamp to House, Merthyr Tydfi l in August Business’ supported 41 young 2018. At the same time, they entrepreneurs through a maintained average occupancy residential weekend in across our premises at over Margam, South Wales. 98% throughout the year. We maintained all our Working with partners across credentials, including Wales, our priority for the Committed to Equality Gold Welsh Government’s Business and ISO9001:2015. With a Wales Advisory Service was to team of 95 at March 2018, During the fi nancial year ended increase activity. Spurred on our team engagement and 31st March 2018, Business by a healthy service quality development during the year in Focus built capacity and review in summer 2017, client resulted in a Gold Award performance, delivering robust numbers increased signifi cantly, from our Investors in People fi nancial performance and and we ended the year with assessment after the year end. improved cash ﬂ ow. nearly 4,800 jobs created, This and all our successes are 980 businesses started and A strategic review of down to our fantastic team, £16 million business investment longer-term goals by senior led by our Chief Executive, since the contract began. management was endorsed Katy Chamberlain and the by the Board and the whole We fi nalised arrangements Leadership Team, so I will fi nish team in 2018. We set the bar for the new Business Wales by thanking them all. We are high, with plans to expand Entrepreneurship Hub in working hard to support our our provision of excellent Wrexham, ready for the May clients with preparations for accommodation and business launch of this exciting new Brexit and are also developing support services to small and venue. our own resilience and capability. medium-sized businesses, Despite political and economic The Start Up Loan Company bringing these two business uncertainty, I feel confi dent that has demonstrated confi dence strands closer together, while Business in Focus will build on in us, increasing lending consolidating the performance its strengths to deliver our targets and appointing us as of existing services. strategic aims, for the benefi t sole provider, in Wales, to of enterprise in Wales. Refi nancing our property applicants accessing the portfolio enabled us to look New Enterprise Allowance. BUSINESS IN FOCUS 3

BOARD MEMBERS

Geraint Evans (Chair) Nirmal Chhabria, Director of Projects Gorsedd Ltd SIMEC

Keith Thomas (Vice Chair) John Sheppard, Consultant Verve Management Ltd South East Wales Economic Forum

Katy Chamberlain, Chief Executive Steve Hudd, Managing Director Business in Focus Ltd SPS Ltd

Jonathan Good, Area Manager Barclays Bank plc Appointments since 1st April 2017

Dr Charles Smith, Deputy Leader Gerald Kelly Bridgend County Borough Council Director Professional Services Sony Global Manufacturing Nicola McNeely, Partner & Operations Corporation Capital Law Victoria Fisher Robert James, Partner Local Business Development Manager Geldards LLP Lloyds Bank plc Christopher Richards Annamaria Bridson Senior Commercial Manager Director Business Banking, HSBC Bank plc Mid & West Wales Jenny Jones LLB, Partner NatWest Bank plc Morgan Denton Jones

Andrew Jones LLB Resignations since 1st April 2017 Cardiff Business Banking John Bevan retired as a Director Natwest Bank plc on 26th September 2017 Councillor Robert Bevan, Cabinet Member Andrew Jones retired as a Director Rhondda Cynon Taff on 25th May 2018 County Borough Council 4 ANNUAL REPORT 2017-2018

SUPPORTING OUR PEOPLE

2017/18 saw Business in Focus senior management. We Established in 1955, the school welcome 32 new starters to continued work to increase was given a fabulous country the organisation. In a climate team diversity, for example house with impressive gardens of high employment, we increasing the number of Welsh that prove challenging for the reviewed recruitment methods speaking team members. Caretakers to keep maintained. and employer branding, taking In a simply amazing day, our We increased our focus on steps to increase our profile energetic teams completed health and wellbeing, engaging and showcase Business in a wide range of groundwork with Gofal Cymru and Mind Focus as an employer of choice. activities to help reclaim areas to provide support for mental for development, covering not We retained our Committed health. On Welsh Happiness only that year’s projects but to Equality Gold status for Day, we invited the Dogs Trust some reserved for the next year. the 6th year since 2012. and some of their furry friends Our Equality and Diversity into our Pencoed HQ, as a statistics speak for themselves stress-buster for our teams. as we consistently show With a change of direction from more male than female recent years, our Team Away part-time personnel, and Day took us to Craig Y Parc, more female than male line a school and home for disabled managers up to and including children and young people. BUSINESS IN FOCUS 5

SUPPORTING OUR PEOPLE

As we work to maintain CRM system, welcomed with Business in Focus’ fitness open arms by the whole team for the future, we have and currently in its final phase introduced initiatives to of testing. capture and use the inspiration As well as the support needed and ideas from our talented for our now 102-member team, team, driving innovation, we continue to assist a portfolio continuous improvement and of clients with their own two-way communication. Our personnel management. effectiveness as a team was tested after the year end in our Investors in People assessment, It’s not surprising, therefore, against the sixth Generation that our Human Resources Framework, where we achieved Manager, Andrea Wallbank, the Gold award, putting us in was nominated for an the top 10 companies for our award at the Wales HR sector in the UK. Awards, based on her During the year, we also energy, dedication and commenced the investment in professionalism. and implementation of a new 6 ANNUAL REPORT 2017-2018

BUSINESS WALES

At 1st April 2017 we had a well-established service for clients with ambitions for growth and were in the process of making changes to the service for clients wishing to become self-employed or run local, lifestyle businesses, to ensure we delivered the requirements of this European Regional Development Funded contract.

Our focus was to ensure we outcomes including some maintained a high quality of £5.1 million exports and service while increasing client £11.5 million investment in take-up of the service, the enterprise, fuelling the creation Welsh Government’s primary of nearly 3,800 jobs and 750 mechanism to deliver its new businesses, of which more policy of support for small than 40% have ambitions and medium sized businesses to grow. across Wales. We welcomed a new National Business Wales is delivered by Contract Manager, Rik Sellwood a highly successful Consortium who worked with Business of companies led by Business Wales Regional Managers to in Focus, and also includes develop a plan to streamline the Superfast Business Wales our processes, increase lead programme, supporting generation and enhance team clients to take advantage of leadership and management. technological advancements The results of this are clear and the supporting in the consistent delivery of infrastructure across Wales. robust results throughout the current year. With increasing participants throughout the year, the Volume delivery is only good Business Wales team delivered if client service follows suit, a strong set of results, and a Welsh Government client providing more than 9,000 survey in summer 2017 showed clients with information and high scores for helpfulness, nearly 4,200 clients with knowledge and response times, more in-depth support. The with some 92% of respondents Consortium’s Advisory, Client commenting favourably on the Support and Administration professionalism of the service. teams delivered measurable Our ambition continues to be to BUSINESS IN FOCUS 7

improve on those results for the benefi t of our clients. At the same time, our teams 1,322 continued to improve the companies supported quality of evidence to support throughout Wales outcomes and ensure delivery complied with the requirements of the European Union and Welsh Government funds, which support the contract.

To support client service delivery, the teams have been involved in a number of 330 initiatives to provide further events delivered to over 230 support to clients in a variety mentoring of arenas and sectors, varying 2,000attendees matches from supply chain support to delivered Transport for Wales, advice to businesses providing Social Care in the Valleys, and managing the delivery of the new Wrexham Enterprise Hub. Into the current year, we work with Welsh Government to develop a series of services to help Welsh businesses prepare themselves for Brexit, in whatever form that takes. 8 ANNUAL REPORT 2017-2018

S3 ADVERTISING

BUSINESS WALES CASE STUDY

Business Wales is the Welsh Government’s Entrepreneurship Service. It is part funded by the European Regional Development Fund. BUSINESS IN FOCUS 9

Established in 2011, S3 Advertising is a S3 worked with other Business Wales Welsh based award-winning advertising specialists to build their business further. and multimedia company delivering contracts Sonia Evans, Tendering Advisor provided throughout the UK. The aim of the business advice on how to become ‘tender ready’; is to offer a very creative and innovative the Superfast Business Wales team provided advertising service across all media at an support to enhance the digital aspects of affordable cost. the business; and a Sustainability Advisor, Paul Carroll, conducted an environmental Matt Jones started the business from diagnostic and provided support towards scratch working from his loft. With 10 years’ a sustainability policy. experience in the advertising industry working for some of the biggest media Matt Jones, Managing Director at S3, owners in the UK, he identifi ed a gap in the commented: “Business Wales were market and decided he could provide a better extremely supportive in giving a holistic service than that already on offer. view of our agency practices, which then led to the implementation and accreditation S3’s clients include Brecon Carreg, University of ISO9001:2015. Phil came into the agency of South Wales, the NHS, New Berry Fruits, and looked at our existing policies and MotoNovo Finance, Four Walls, Castle Bingo, procedures which provided a great starting Football Association of Wales, NFU and UEFA. point for us. Business Wales have also been The business has had many proud moments, very supportive in other specialist areas of with the highlight being voted Advertising our business. It is good to know we have Agency of the Year at the 2016 Drum such a great resource on hand as and Network Awards. when required.” S3 Advertising fi rst approached www.s3advertising.agency Business Wales to seek support to obtain ISO9001:2015 Quality Management System accreditation, needed both for successful tendering and to improve internal structures.

Business Wales Relationship Manager, Phil Summers, reviewed their growth plans, helped them fi nd training on internal quality audits from Welsh organisations and supported them to implement the accreditation. He advised the business on the route and process to achieve accreditation, key actions and potential costs. Following Phil’s assistance, S3 successfully obtained ISO accreditation. 10 ANNUAL REPORT 2017-2018

BRØD – THE DANISH BAKERY

BUSINESS WALES CASE STUDY

Business Wales is the Welsh Government’s Entrepreneurship Service. It is part funded by the European Regional Development Fund. BUSINESS IN FOCUS 11

Established by Betina Skovbro in 2015, Kris referred Betina to a Business Wales Brød is a small, independent bakery and Human Resources Advisor, Cathryn Edwards, coffee shop, producing a range of freshly who helped Betina put in place compliant baked Danish breads, pastries and cakes. contracts of employment and HR policies. The Danish Bakery prides itself in bringing Alun Wade, Skills Advisor at Business Wales, a taste of Scandinavia to Wales’ capital city then came in to help with the recruitment and was chosen as Best New Business 2016 plan and explore opportunities for and Best Café/Coffee Shop 2017 in the collaboration with universities and the Cardiff Life Awards. Jobs Growth Wales scheme.

“Opening our doors for the fi rst time was Betina commented: “Help comes in many fantastic. It had been an amazing journey forms when you start a business – in reality, to get to that stage – and every day throws you need as much as you can get in those up new challenges. I still fi nd it hard to think early days! The support I got from Business that three years ago, this was just a crazy Wales’ advisors helped me turn my original idea. Turning it into a plan and then into ‘crazy idea’ into a sensible business plan. reality was a huge task – with plenty That was a vital step on the journey to of obstacles along the way, but I knew that realising my ambitions. It helped build my I had to give it a go: I just didn’t want it to confi dence, while also inspiring me to want be an idea that I regretted not acting on. to learn more along the way. They also Today, with a great team in place, we feel supported my application for a government excited about what lies ahead.” backed Start-Up loan, which proved to be an important part of the fi nancial jigsaw.” Business Wales fi rst helped Betina in 2015 to secure a Start Up Loan to set up her www.thedanishbakery.co.uk bakery. Business Wales Relationship Manager, Kris Hicks, is currently working with Betina on the business’ plans for the future. This includes building a strategic recruitment plan, as well as exploring options for future growth of the bakery. 12 ANNUAL REPORT 2017-2018

BIG IDEAS WALES

2017/18 was Business in Focus’ second year of involvement in Big Ideas Wales, the Welsh Government’s programme to support the next generation of young entrepreneurs in Wales, and our experience gained us spectacular results.

Business in Focus delivers Bootcamp was the highlight “Equip” which enables young of a wide range of events people with a business designed to attract the interest idea to convert that into a of our youthful audience, and thriving start-up. Support is we gained valuable experience provided through inspiring by working with partners in events and one-to-one advice further and higher education. from Business Advisors This, and our active marketing with specialist experience in programme, helped 342 young understanding the challenges people to gain support from which young people face. our events, delivering 112% of our target. We were especially proud of our very successful ‘Bootcamp Our experienced Business to Business’ interactive Advisors provided 255 young weekend at Margam Discovery people with advice tailored to Centre in November 2017. their circumstances, resulting We created an enviable in 50 new businesses – more programme and gathered than double our target. Welsh entrepreneurs and Importantly, our Business role-models to deliver it, Support teams worked well providing lasting business together, with 115 young connections and networks people progressing to Business for 41 young people, as they Wales ‘mainstream’ support, learned how to turn their again smashing our targets. business plans into reality. BUSINESS IN FOCUS 13

342 41 50 individuals supported bootcamp businesses at events attendees started

255 115

young people individuals provided with progressed to one-to-one advice Business Wales for support

April 2017-March 2018 14 ANNUAL REPORT 2017-2018

CARDIFF MEDITATION

Siwan Reynolds

BIG IDEAS WALES CASE STUDY

Big Ideas Wales is part of the Welsh Government’s Youth Entrepreneurship Service. Part funded by the European Regional Development Fund, it supports young people, aged between 16-25, in developing entrepreneurial skills. BUSINESS IN FOCUS 15

A young entrepreneur from Cardiff has been Siwan continued: “Although I’m still inspired by her personal battle with epilepsy developing my business, I’ve been lucky to establish a meditation business, Cardiff enough to have the support of a Business Meditation, designed to improve wellbeing Advisor from Big Ideas Wales, who has and productivity, for both corporate and given me great guidance on marketing my education clients. company. I also attended Big Ideas Wales’ ‘Bootcamp to Business’ event which provided While studying Psychology at Exeter me with a lot of clarity on how to build and University, Siwan spent her spare time sustain a successful business.” testing ways she could decrease the number of seizures she was having, while also looking Economy Secretary, Ken Skates, said: for ways to successfully decrease the amount “Businesses such as Siwan’s are a wonderful of medication she was required to take to example of those Welsh Government strive manage her condition. to support. Cardiff Meditation embodies our focus on improving mental health, and Now a graduate, and a qualifi ed meditation I am very proud that Siwan has been able coach with the British School of Meditation, to call on the support offered by Big Ideas Siwan says: “Discovering meditation has Wales to transform her personal journey completely transformed my life and I felt into a venture that will go on to help so there was a great business opportunity to many others.” share my experiences.

“Meditation can have a really positive impact in schools, especially around exam season www.cardiffmeditation.com helping to tackle stress and behaviour overall, while in businesses it can reduce anxiety levels and promote a healthier and happier working environment.”

Having built her client base with schools including Ysgol Melin Gruffydd in Cardiff and Llancarfan Primary in Barry, Siwan is now looking to make contacts within businesses who feel their workforce would benefi t from the meditation sessions. 16 ANNUAL REPORT 2017-2018

STRIDEZ

Jordan Bishop

BIG IDEAS WALES CASE STUDY

A young businessman from Cardiff has Big Ideas Wales Business Advisor, launched a range of swimming shorts who has supported him throughout the specifi cally for men with large thighs and development of his business, offering advice regular sized waists. Jordan Bishop, 23, on everything from business planning, a rugby and children’s sports coach, working with designers and marketing. developed the idea behind Stridez when Jordan also took part in the Big Ideas Wales shopping for swimming trunks for a holiday. ‘Bootcamp to Business’. However, due to the limited choice available “Without the guidance of Chris and the in stores and online for men his shape and team at Big Ideas Wales, I wouldn’t have size, Jordan was forced to buy large, ill-fi tting had much idea how to make my business shorts that would fi t over his legs but were idea a reality. I have virtually no business far too big around the waist. experience, so I’m learning all the time. Concluding that he couldn’t be the only But I have loved the process so far, from person out there struggling to fi nd a pair working with designers to negotiating of shorts to fi t their size, Jordan ran a with distributors.” survey which he shared on social media, His Advisor, Chris Howlett said of the throughout his gym and with his fellow rugby businessman: “Jordan is a perfect example players, the results of which overwhelmingly of a hardworking, focused young person corroborated his personal experiences. who has every chance of making a success After a year in development, Stridez launched of their business idea. It’s been a pleasure as an online shop and is now stocked in three working with him to this point and we’re locations in South Wales, including 7 Clothing confi dent Jordan’s determination will pay off.” and Ion Gyms.

Jordan has received great feedback from www.stridezswimwear.co.uk Cardiff Blues players Seb Davies, Josh Navidi and Lloyd Williams after giving them each a pair of Stridez shorts.

He said: “I think I have found a real gap in the market and hope Stridez benefi ts other men who have been experiencing the same issue. The positive response so far has been incredible.”

Jordan launched Stridez with the support of Big Ideas Wales, part of the Business Wales service to encourage youth entrepreneurship in Wales. With no business experience behind him, Jordan contacted Chris Howlett – 18 ANNUAL REPORT 2017-2018

START UP LOAN

Business in Focus is proud to work with the Start Up Loan Company helping potential and early-stage entrepreneurs to start their businesses using affordable, unsecured loan fi nance.

Business in Focus is one of a Pensions New Enterprise small number of deliverers in Allowance. In this way we Wales providing fully funded are helping a wider range of support with business planning people to build successful and applications, followed up new businesses. with mentoring for the fi rst year Our Advisors work closely of the loan. with their colleagues in our 2017/18 saw us deliver higher Business Wales Team, ensuring Business in Focus is an offi cial delivery volumes to satisfi ed clients, that our clients get the widest partner of the Start Up Loan Company. The Start Up Loan scheme offers low with the result that we were possible range of support to fi t interest personal loans to help start new offered more opportunities for their needs, as they turn their businesses, or for businesses under 2 years old which need funding to grow. delivery, including a role as business idea into reality. Loans come with a dedicated Business the only provider in Wales to Advisor to help the business through the loan application process. work with applicants accessing the Department of Work and

255 clients drew down loans

Value of loans £3,109,240

April 2017-March 2018 BUSINESS IN FOCUS 19

Client breakdown

< 25

11%

25-49

75%

> 50

14% 20 ANNUAL REPORT 2017-2018

SHE MOVES Donna Evans

She Moves was established by Donna Evans, “I set up an interview with Business in Focus, from Pontypridd, who saw a gap in the market they told me about Start Up Loans and explained for a ‘woman and van’ service to help private and to me that I would have to create a business commercial customers move home, transport plan. They took my idea on board, gave me awkward items, or courier precious cargo and information about what kind of competition to carry out simple household repairs. I was up against and they ran through the whole process of applying for a loan. Starting Donna says the business is already gaining a business can be daunting and it isn’t just traction, thanks to her identifying a niche in the about having a great idea, it is about getting market, and thanks to excellent word of mouth the structure in place, which is something from her happy customers. Receiving professional Business in Focus really helped with.” support in its initial stages, and a Start Up Loan arranged via Business in Focus, helped She Moves Already operating across Gwent, South, get up to speed. Mid and West Glamorgan and Pembrokeshire, this time next year Donna is hoping to take on “She Moves is a ‘woman and van’ service and, two new employees and to expand into new as far as I’m aware, it is the first in Wales. We geographical areas. transport everything from single items all the way up to full house moves, commercial moves and Matthew Roberts, a Business Advisor with waste removal as part of the service we offer. Business in Focus says: “I’m delighted we were The idea for the business came to me because I able to help Donna get her fledgling business found myself in the predicament of having to hire off to a good start and it is great to see She a van for work purposes when my employer cut Moves thriving. As Donna has found, having a my days back so I had to think of a way to utilise unique idea and the drive to achieve success is the van. I thought I could pick up single items invaluable, but it is vital too that entrepreneurs for people and it evolved into full house moves. get sound professional support to help put the right structure in place.” “As well as the straightforward woman and van service, She Moves offers a full packing and www.shemoves.uk dismantling service and I was aware that some people might feel more comfortable having a woman in their home, carrying out this service. A lot of the feedback I have had since I set up She Moves does show me that many women appreciate the extra sense of security this gives them. BUSINESS IN FOCUS 21

START UP LOAN CASE STUDY 22 ANNUAL REPORT 2017-2018

FIT MY FLOOR Sam and Charlie Lewis

Sam and Charlie Lewis have enjoyed a successful “The biggest selling point for us with Business first year in business, running Fit My Floor, in in Focus was the personal touch. They came Newport. The brothers made initial plans for the to our home towns and met up with us on company when they made a challenging trek a few occasions and for me and Charlie, with together and started talking about their ambitions ours being a family business, it felt right and for the future, to help pass the time. it worked really well.”

Charlie said: “The idea for Fit My Floor started Craig Tamplin, a Business Advisor from Business about two years ago when Sam and I did a 100k in Focus said: “It is always pleasing to see walk through the Brecon Beacons for 24 hours fledgling businesses blossom, and family straight - we walked day and night. Because of businesses, such as this one, do so much the distance, we were bored to death and all we to enhance their local communities. did was talk. And we came up with the idea of Charlie adds: “Getting the Start Up Loan enabled starting our own flooring shop.” us to create what we have here and a year down Sam was already in the industry and was adept at the line we are now running a very successful sales, while Charlie was at university, so the pair family business. It’s really exciting to think what decided to pool their talents and set up together. we have made and what we are going to have for the future, for all of us.” Getting past the initial hurdle of finding suitable finance was actually quite straight forward, says www.fitmyfloorltd.co.uk Sam: “The Business in Focus name kept coming up when we did our research online into ways of financing start-ups. So we looked on the website and they offered small loans for people like ourselves, so we got in touch and set up a meeting. BUSINESS IN FOCUS 23

START UP LOAN CASE STUDY 24 ANNUAL REPORT 2017-2018

PROPERTY

The Business in Focus The Business in Focus Property Support Teams means that Property portfolio continues portfolio now houses more our tenants have the best to be a cornerstone for than 340 businesses across support available. the organisation. the entire portfolio, a growth Our premises vary in age, but of more than 25% in the last all have one thing in common fi ve years. During 2017/18 – continued investment and we owned or managed a total regular maintenance to ensure of 15 sites stretching from that they provide a secure, Newport to Swansea and to welcoming, functional and the Heads of the Valleys. comfortable environment for Our tenants range from the wide range of businesses sole-trader businesses to who chose to make their large national and international home there. Our letting companies with big teams, and levels, averaging over 98% in our talented and resourceful 2017/18, make it clear that we Property Team work hard to are getting our priorities right. bring them the benefi ts of Following the refi nancing of competitive rents, excellent our property assets, Property quality accommodation and Manager, Gareth Jones and ﬂ exible terms. An easily his team were able to start accessible landlord who is looking for new acquisitions, prepared to listen, plus the and during the year identifi ed easy access to our Business BUSINESS IN FOCUS 25

a very attractive premises in Occupancy Portfolio Valuation the centre of Merthyr Tydfi l. We completed the purchase in August 2018, and now are just over able to provide ﬂ exible offi ce accommodation to a further 20 SMEs. £11 Our freehold properties were % million valued at £9.8 million on 98 28 September 2017 by Savills owned sites (UK) Limited, Chartered Surveyors. The directors have since reviewed the value of Sites Tenants our long leasehold property, at 31 March 2018, and consider £1.3 million to be a fair valuation for the owned fi nancial statements. 8 25% increase in numbers

2012–2018

7 managed 26 ANNUAL REPORT 2017-2018

A FAMILY AFFAIR AT THE WHITBREAD CENTRE BUSINESS IN FOCUS 27

TENANT SUCCESS STORY

It is a family affair for an entrepreneurial “It is also invaluable to have the extra business bunch who are all running thriving businesses support services that are on hand via Business out of the historic Whitbread Centre, formerly in Focus. We feel very well looked after here.” the Whitbread Brewery, in Rhymney, which is Business in Focus Property Manager, Gareth managed by Business in Focus. Jones, says: “I’m delighted to see this family of Laura Evans runs the busy Va Va Voom Hair entrepreneurs doing so well at the Whitbread salon at the Centre, which is a few convenient Enterprise Centre, which is proving to be a steps away from the train station, while her very popular space for small businesses looking partner Scott McLellan owns Valglens Garage, for premises, with everything they need to and her sister and mum are at the helm of support their business. Business in Focus can 1st Steps Day Care. offer business advice and mentoring to help grow and support your business. Laura says: “Business is going well for all of us and the Whitbread Centre has proved to “There is ample parking in Rhymney and be a very good choice as business premises. a gym next door to keep you in shape. I used to run a salon on the High Street in And of course, having a nursery onsite is Rhymney but I was keen to move to new, useful for the neighbouring businesses at the larger premises, so I was delighted that Whitbread Enterprise Centre, to meet their Business in Focus was able to arrange for me childcare needs.” to move to this offi ce on the kind of fl exible terms that suit my business perfectly.

“It is great for us as a family – my mum, sister and partner – to have each other’s support and to be readily available to each other, under one roof, since we are all on the ground fl oor together. I have found that many of my customers come to me from my mum and sister’s business, 1st Steps Day Care, since they can drop their children off with my mum and sister then come over to me to get their hair done. 28 ANNUAL REPORT 2017-2018

RIGHT AT HOME BUSINESS IN FOCUS 29

TENANT SUCCESS STORY

We are very proud that one of our valued “Lee is also qualifi ed in delivering Disability business tenants, Right at Home in Fforestfach, Equality training, which is an invaluable topic. Swansea, has won recognition for championing All in all, it made perfect sense for Lee to play disabled workers’ rights and ensuring their a key part in defi ning our core values and business is accessible to all - receiving a assisting us to train our Care Givers in what Disability Confi dent Employer Award from makes us different to the more conventional the Department of Work and Pensions (DWP). standard of care being delivered, with his unique experience.” The company, which gives high quality home care and companionship across Swansea, Mr Foley continued: “For me, it doesn’t matter Neath and the Gower, has worked with what Lee’s disability and mobility issues are, employee Lee Ellery to secure support from these things we can overcome, especially as the Department of Work and Pensions’ Access our offi ce in Henley House is very accessible to to Work scheme, so Lee could graduate from people living with disabilities. The fact that Lee being a volunteer with the fi rm, to becoming has a wealth of knowledge and experience that a permanent member of the team as a he can share with our team is priceless. It’s a Community Engagement Offi cer. real pleasure to have him working for us.”

Lee, aged 34 from Winch Wen has Cerebral www.rightathomeuk.co.uk/swansea Palsy Spastic Quadriplegia and he is a Disability Activist and a Disability Equality Trainer. He joined Right at Home after an introduction from a business mentor to Right At Home’s Managing Director.

Right at Home’s MD, James Foley, said: “Tim Dallinger of Social Care Consultants Ltd had informed me of Lee’s teaching abilities and it struck me that Lee could share his personal experiences with our Carers during our Caregiver inductions. 30 ANNUAL REPORT 2017-2018

FINANCIALS

BALANCE SHEET 31 MARCH 2018 2018 2017 £ £ Fixed Assets Tangible Assets 229,194 192,387 Investments 2 2 Investments Property 11,035,000 10,615,000 11,264,196 10,807,389 Current Assets Debtors 1,282,400 1,087,659 Cash at bank and in hand 56,946 148 1,339,346 1,087,807 Creditors Amounts falling due within one year (1,556,396) (1,585,842) Net Current Liabilities (217,050) (498,035)

Total Assets less Current Liabilities 11,047,146 10,309,354

Creditors Amounts falling due after more than one year (1,674,029) (1,496,700)

Provisions For Liabilities (453,555) (464,402) Net Assets 8,919,562 8,348,252

Reserves Revaluation reserve 5,272,214 5,151,147 Retained earnings 3,647,348 3,197,105 8,919,562 8,348,252 BUSINESS IN FOCUS 31

PROFIT & LOSS ACCOUNT YEAR ENDED 31 MARCH 2018 2018 2017 £ £ Turnover 4,759,418 4,433,063 Cost of Sales (2,839,936) (2,469,672)

Gross Profi t 1,919,482 1,963,391 Administrative Expenses (1,707,265) (1,652,110)

Operating Profi t 212,217 311,281 Interest receivable and similar income 27,617 48,734 239,834 360,015

Gain/loss on revaluation of investment property 420,000 1,032,042 659,834 1,392,057

Interest payable and similar expenses (82,169) (114,779) Profi t Before Taxation 577,665 1,277,278

Tax on Profi t (6,355) (213,044)

Profi t For The Financial Year 571,310 1,064,234 PROPERTY LOCATIONS

HEAD OFFICE Units 14/15 Bocam Park T: 01656 868545 Oldfield Road E: [email protected] Pencoed www.businessinfocus.co.uk Bridgend CF35 5LJ

Brynmenyn Business Centre Crownford House St Theodores Way, Brynmenyn Industrial Swan Street, Merthyr Tydfil, CF47 8EU Estate, Brynmenyn, Bridgend, CF32 9TZ Lower Dock Street Pyle Enterprise Centre 89 Lower Dock Street, Newport, NP20 2AH Village Farm Road, Village Farm Industrial Dr W Price Business Centre Estate, Pyle, Bridgend, CF33 6BL The Sidings, Treforest, CF37 1SP Tondu Enterprise Centre Henley House Bryn Road, Tondu, Bridgend, CF32 9BS Queensway, Swansea West Business Park Cardiff Bay Frazer Buildings Fforestfach, Swansea, SA5 4DJ 126 Bute Street, Cardiff Bay, Tonypandy Enterprise Centre Cardiff, CF10 5LE Llwynypia Road, Tonypandy Cave Venture Workshops Rhondda Cynon Taff, CF40 2ET Martins Road, Tremorfa Industrial Estate, Business Development Centre Tremorfa, Cardiff, CF24 5SD Main Avenue, Treforest Industrial Estate, Workbench Pontypridd, CF37 5UR 15 Neptune Court, Ocean Way, Whitbread Centre Cardiff, CF24 5PJ Rhymney Walk, Rhymney, NP22 5XE Maesteg Business Centre Vale Sports Arena Tyle Teg, Heol Ty Gwyn Industrial Estate, Cambria House, Penarth Road, Penarth, Maesteg, CF34 0BQ CF11 8TW