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Rfp- Gsa Representation France TENDER NO. 01, 2021 Request for Proposal for Surinam Airways General Sales Agent in EU Release Date: June 4, 2021 Closing date: July 3, 2021 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY INVITATION TO TENDER TENDER NO. 01,2021_: Request for proposal for General Sales Agent for Surinam Airways (PY) in Europe Surinam Airways invites tenders (proposals) from interested entities in The Netherlands for General Sales Agency in the European Territory for passenger sales. You are required to complete and submit your proposal together with the requisite documents to the email address [email protected] These should be submitted by 15.00 EDT on July 3, 2021. The subject of the email response should be clearly stated as: “T/O 01,2021 REQUEST FOR PROPOSAL GSA REPRESENTATION IN EUROPE Tenders should be properly completed without any omission as per the tender document. Canvassing will lead to automatic Disqualification 2 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY INTRODUCTION Surinam Airways aims to become the reference for travel to/from and via the Netherlands. We aim to differentiate by positioning ourselves as a modern customer (guest) focused and human airline combining our cultural heritage with an agile approach to create a unique end to end experience for our customers, bringing innovation to all our travel solutions. A combination of centralized services to increase efficiencies with local adaptation and support where it adds value is what we believe in. Challenging paradigms and finding creative solutions to the current opportunities is a strong part of who we are. We value modern technology to help us achieve this. We focus on revenue, omni-channel distribution, customer engagement, technology, innovation and cost efficiency. We have embarked upon a growth strategy after several years of humbling consolidation. We realize the potential of operating extremely smart and cost efficient given our size allowing dynamism coupled with the increasing share of direct distribution for B2B and B2C. We want to build a dynamic and proactive passenger sales approach in countries abroad and EU. We look for partners who can help us to achieve this. a. BACKGROUND Until March 2019 Surinam Airways had 4 X weekly nonstop flights from Amsterdam/the Netherlands to Paramaribo/Suriname. Today this operation is reduced to 1 – 2 weekly direct flight due to the Covid 19 governmental restrictions. The goal is to get back to 4 weekly or more nonstop flights from AMS to PBM. Surinam Airways has long-standing relationships with other airlines. These Relationships allow Surinam Airways to coordinate Sales, pricing and schedules in Europe, South America, USA and the Caribbean. 3 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY ▪ We see opportunity to grow our traffic into several markets for example Toronto, New York, Bogota, Fortaleza. The primary hub for Surinam Airways is Paramaribo with a secondary hub at AMS Anticipated countries of operation currently include: • Netherlands, USA, Trinidad, Curaçao, Aruba, Brazil, Guyana, Our expectation of a GSA partner for the EU market is to drive a strong direct sales operation leveraging mostly via our own sales channel www.flyslm.com whilst also positioning strongly via TMC’s, OTA’s, Tour Operators, Travel Agents or directly corporates. We also foresee future business from the NGO segment Corporate profile of Surinam Airways In 1955 Surinam Airways started its domestic activities and scheduled services were inaugurated between Paramaribo and the small bauxite town of Moengo, using pleasure planes. Then, on August 30th, 1962, the Surinaamse Luchtvaart Maatschappij was officially established. SLM’s international activities started in 1964 when a pool agreement made between KLM, ALM and SLM to jointly operate the route between Paramaribo and Curacao, with stops at Georgetown (Guyana) and Port of Spain (Trinidad). After ALM became an independent airline, KLM withdrew from the pool and ALM and SLM jointly continued the operation. SLM’s activities were originally restricted to providing cabin personnel and managing the marketing activities in the Guyana’s. Later on SLM crews piloted various flights. Nowadays, SLM operate the routes to Curaçao and Miami. On the eve of Surinam’s independence in 1975, the transatlantic route was successfully negotiated for SLM. And on November 2nd, 1975 the proud free bird of Surinam Airways roared into the sky, using a leased KLM DC-8/63 in Surinam Airways bright colours and completely manned by Surinam Airways crew. Surinam Airways proved for over 58 years that it is able to stand on its own feet in the aviation field. 4 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY Surinam Airways is the national carrier of the Republic of Suriname. It is Suriname leading airline with a humble and important ambition to accelerate the sustainable development of Suriname by connecting Suriname with the rest of the world. Based in Paramaribo, Surinam Airways, with its hub at PBM, operates flights to over eight (8) destinations worldwide. Surinam Airways’ Fleet Surinam Airways operates a fleet of 2 (two) aircraft. The airline currently operates two (2) Boeing 737 narrow body jets and wet leases a wide body jet. Partnerships and Alliances Surinam airways is party to several Interline Agreements with other airlines. The options for codeshare are currently being explored. Awards and Recognition Surinam Airways is one of the first airlines to complete the enhanced IOSA Accreditation in the Latin American and Caribbean region b. PURPOSE This RFP seeks to identify and engage a dynamic and creative organization to drive local passenger sales, marketing and customer support services activities in the EU territory whilst leveraging local expertise and resources (offices call center and staff especially). The invitation to tender further elaborates on the effectiveness and lawfulness, in accordance with, among other things, the Government Accounts Act 2019 (Comptabiliteitswet 2019) and the principle of Good Corporate Governance. 5 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY c. DELIVERABLES/ DESIRED RESULTS Your organization will be expected to provide the following services for the EU market. The services: 1. Passenger Sales and sales servicing for B2B, B2T and B2C. 2. Market intelligence and promotion services 3. Customer relation/after sales services 4. BSP representation and management services 5. Financial and accounting services 6. Other value adding services You will also be expected to demonstrate how you will provide these services whilst meeting Surinam Airways vision and aligning to Surinam Airways current and future context. d. REQUIREMENTS Surinam Airways seeks the details of the items outlined below to be able to evaluate and identify the suitable partner in the territory. Please ensure all provided information is clear, detailed and where possible supported by numbers. 1. Business Operations From the Scope of Services referenced in article c above; i. Please provide a succinct and detailed a. Market Plan detailing the Opportunities, challenges, competition, segments, channels, perception of PY b. Sales plan c. Marketing Plan d. Customer servicing plan 6 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY ii. Please provide details of all staff (Organization structure, number and qualifications) that you will leverage to provide the required services outlined above. iii. Surinam Airways will prefer a percentage-based commission model for the services outlines above. Please provide your expected minimum remuneration model. iv. Surinam Airways currently operates a 100% PY owned set up with 100% PY staff. Please indicate on how many of these staff members (if any) you could offer full employment and under what conditions in your organization v. Please indicate the marketing budget that could be made available from the above renumeration model on an annual basis 2. Company Documents Please attach the following documents i. Copy of your Company’s Certificate of Incorporation/Registration ii. Copy of the Company’s trading/ operating license. iii. Proof of your company’s IATA membership. iv. Copies of your company’s tax returns for the past two (2) years. v. Copies of certified audited financial statements for the last 2 years. vi. Certified copies of bank statements for the last two years (2018 & 2019 or 2019 & 2020) or a letter/certificate of good standing form of a reputable source/bank vii. Statement of availability and willingness to comply with the applicable Anti Money Laundering and Know your Customer (KYC) requirements which bank relations of Surinam Airways require from her and its partners during the intended contracts period 3. Company Clients Please provide a list of all the Airlines currently served by your company as their GSA. Also provide reference letters from some of your current customers. 4. Lawsuits 7 REQUEST FOR PROPOSAL (RFP)- GSA- Amsterdam Surinam Airways final3PY Please confirm whether your company has ever been involved in any lawsuit with any client airline or your staff/agents. If yes, are these suits ongoing or resolved? 5. Contingency plan What are your contingency plans in the event of a disaster affecting your operations, vehicles, facility and or equipment to be used in the delivery of this service? 6. Award of Contract It is anticipated that a contract will be awarded for a period of 2-3 years, subject to agreement terms and conditions. If you would like PY to consider a different contract length, please detail the reasons why, including any commercial benefit to PY. 7. Invoicing and Payment Clearly state your remittance plan to PY. Statement should be submitted correctly as agreed with PY. Payments should be done accordingly. 8. Credit Facilities For Air Tickets if not on BSP, your company will be required to provide bank guarantee of given amount depending on the level of Sales or set targets and the frequency of remittance of sold revenues to PY. Should Sales increase you will be required to increase the bank guarantee level proportionately.
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