CITY COUNCIL AGENDA REPORT
Date: January 17, 2017 TO: Honorable City Council
FROM: Michael J. Egan, City Manager
BY: James C. Parker, Director of Transportation Theresa Clark, Manager of Strategic Planning and Administrative Services
SUBJECT: AUTHORIZATION TO SUBMIT TRIENNIAL SHORT RANGE TRANSIT PLAN FOR FISCAL YEARS 2017-2019
Background:
The Los Angeles County Metropolitan Transportation Authority (Metro) is required by Federal and State statutes to prepare a Transportation Improvement Program (TIP) for Los Angeles County. The Short Range Transit Plan (SRTP) facilitates input from each municipal transit agency, including Norwalk Transit System (NTS), on its planning and financial activities for inclusion into the Los Angeles County TIP. The SRTP/TIP serves as a formal record of both Metro and NTS’ commitment to transit services/projects and are mandatory components of the federal funding process.
It is the responsibility of Metro to review each municipal transit operator’s SRTP to ensure that all Federal, State and Local reporting requirements are achieved; data collection efforts are coordinated and operator budgets are consistent with funding assumptions and regional planning policies.
The SRTP is NTS’s primary planning document, and is updated on a triennial basis (financial tables must be submitted annually) according to guidelines issued by Metro. It describes the organizational structure in keeping with current and planned service changes over three years. Also, descriptions of the financial and capital improvements associated with major projects/programs are included as a reference for various internal and external stakeholders.
Fiscal Impact: N/A
Citizens Advised: N/A
City Council January 17, 2017 Authorization to Submit Triennial Short Range Transit Plan Page No. 2 for FY 2017-2019
Strategic Action Plan Implementation: N/A
Recommended Action:
Staff recommends City Council receive and file the Triennial Short Range Transit Plan, and authorize the Director of Transportation to submit the updated Short Range Transit Plan to Metro.
Attachments:
FY 2017-2019 Triennial Short Range Transit Plan TRANSPORTATION FACILITY IMPROVEMENTS PROJECT
SHORT RANGE TRANSIT PLAN
FY 2017-2019
CITY OF NORWALK
NORWALK TRANSIT SYSTEM
17
[Type here] January 17, 2017
SHORT RANGE TRANSIT PLAN FY 2017 - 2019
TABLE OF CONTENTS Introduction ...... 1 City Background and Mission Statement ...... 1 NTS Mission Statement ...... 1 SECTION I ...... 3 NTS Fixed Route Transit Service ...... 3 NTS Fixed Route Service Description ...... 3 NTS Service Area ...... 3 Major Service Changes ...... 3 Minor Service Changes ...... 4 NTS Maps and Schedules ...... 8 Fixed Route Service Descriptions ...... 8 Fixed-Route/Service Changes (Eliminations/Additions Since Last SRTP) ...... 12 Equipment Maintenance Tracking Program ...... 13 Fleet Maintenance Management System ...... 13
Capital Program ...... 15 Contingency Fleet ...... 21 Implementation of New Technology ...... 23 Facility Modifications/Construction in the Past Year and Future Plans ...... 31 Bus Shelter Replacement Project ...... 46 NTS Legislative Initiatives/Public Affairs/Community Outreach ...... 47 NTS Participation in Coordination Initiatives ...... 49 NTS Paratransit & General Public Paratransit Services ...... 51 NTS Dial-A-Ride Service Description ...... 51 Service Descriptions ...... 53 NTS Dial-A-Ride Service Information ...... 54 Completed Dial-A-Ride Service Changes ...... 54 ADA Compliance ...... 54 SECTION II ...... 55 Tables ...... 55 SECTION III - APPENDIX ...... 66 Route Maps ...... 66 NTS System Map (To Be Replaced w/ Updated Version) ...... 67 Route 1 ...... 68 Route 2 ...... 69 Route 3 ...... 70 Route 4 ...... 71 Route 5 ...... 72 Route 7 ...... 73
NORWALK TRANSIT SYSTEM (NTS) FY 2017-2019 SHORT RANGE TRANSIT PLAN
Introduction The Los Angeles County Metropolitan Transportation Authority (LACMTA) is required by Federal (Title 23 U.S.C. 134(9) & (h) and State (P.U.C. 130303) statutes to prepare a Transportation Improvement Program (TIP) of Los Angeles County. The Short Range Transit Plan (SRTP) facilitates input of transit operator financial and planning information into the Los Angeles County TIP. The SRTP/TIP serves as a formal record of both LACMTA and the City of Norwalk’s commitments to transit and are mandatory components of the federal funding process.
It is the responsibility of LACMTA to review each municipal transit operator’s SRTP to ensure that all Federal, State and local reporting requirements are achieved, data collection efforts are coordinated and operator budgets are consistent with funding assumptions and regional planning policies.
City Background and Mission Statement The City of Norwalk is located seventeen (17) miles southeast of Los Angeles. Norwalk encompasses 10.5 square miles and is primarily a residential community composed of middle and low-income families. The 2010 Census bureau and State Employment Department data indicates that 13.9 percent of the City’s 105,549 residents are over the age of 60, and 45 percent are identified as transit dependent. In addition, 10 percent of Norwalk’s residents are physically disabled, and 14.8 percent live below poverty level.
The City of Norwalk is a safe, family oriented community that continuously improves the services it provides its citizens and businesses. The city’s mission is committed to meeting the needs of its residents and businesses by providing exceptional public services and facilities that are responsive to the community through honest, efficient and fiscally responsible leadership.
NTS Mission Statement In 2014, Norwalk Transit System (NTS) celebrated 40 years of providing vital transit services for access to education, health care, employment and community services in the Southeast region of Los Angeles County. NTS’s mission is to meet the needs of its
1 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan community by providing efficient and economic public transportation services, in keeping with our commitment to quality, safety and effectiveness. NTS continues to serve over 5,500 customers on an average weekday, and over 1.5 million boarding customers per year.
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SECTION I NTS Fixed Route Transit Service
NTS Fixed Route Service Description NTS operates its public transportation service as a department of the City of Norwalk. NTS was established as a municipal fixed-route service provider on August 1, 1974. In November 1974, NTS began to offer residents of the City of Norwalk a demand- responsive transit service for the physically challenged (Dial-A-Ride).
NTS Service Area The fixed-route service provides local circulation and interjurisdictional service connecting Norwalk and adjoining communities of Artesia, Bellflower, Cerritos, El Monte, La Mirada, La Habra, Santa Fe Springs, Whittier, and the unincorporated areas of Los Angeles County; as well as, providing bus service as a link between the Metro Green Line Light Rail Station and the Norwalk/Santa Fe Springs Transportation Center- Metrolink Station (Commuter Rail Station). Configuration of the routes was to a large extent, determined through significant community involvement.
Major Service Changes Major service changes are typically based on the recommendations from a Comprehensive Operational Analysis (COA). Notwithstanding the fact that NTS postponed its regularly planned COA in 2015 to 2017 due to traffic congestion and road closures caused by the I-5 Freeway Expansion Project (further described under Temporary Service Changes NTS implemented a major service change that includes assuming operating service previously provided by Metro’s Line 270 (southern portion). At its January 19, 2016 meeting, City Council approved transferring the aforementioned segment of Metro Line 270 to NTS. The acquisition was based on Metro’s desire to discontinue operation of Line 270 (operated under contract) and transfer operating responsibility to another Municipal Operator. Certain segments of Metro’s Line 270 would impact and duplicate various portions of NTS services, specifically from the City of Whittier Historic Depot to the Green Line Station in Norwalk. Therefore, Council approved to have Metro separate Line 270, transferring the northern portion (from the City of Monrovia to the City of Whittier) to Foothill Transit and transferring the southern segment of Metro Line 270 service (from the City of El Monte – El Monte Bus Station to the Green Line Station in Norwalk), effective June 27, 2016.
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Additionally, efforts are currently underway to review the performance of routes 1 through 5 and newly acquired 7 to make necessary adjustments to improve on-time performance, reduce deadhead and analyze ridership for the upcoming July 2017 service changes.
Minor Service Changes Minor service changes include Route 1 and Route 3 as a result of acquiring Metro 270 (now NTS Route 7). Duplicative services for weekday service beyond Rio Hondo College was removed on Route 1 which would be serviced by Foothill Transit; effective June 27, 2016. The segment originating at the Whittier Historic Depot for Route 3 was eliminated as NTS’ new Route 7 would also service this location thus removing duplication. The new modified Route 3 travels from the Santa Fe Springs (SFS) Gateway Shopping Center, servicing SFS Civic Center, SFS High School, John Glenn High School; and the corridor to 166th Street via Norwalk Boulevard; effective September 26, 2016.
Temporary Service Changes (I-5 Freeway Widening): At some levels the NTS 1, 2, 4 and 5 have been affected by the I-5 Freeway Widening Project with increased congestion during the daytime with some weekends as well due to night time street closures from 9:30pm to approximately 6:00 am (detouring only). This required detouring buses predominantly on Imperial Hwy. at I-5 and Pioneer; as well as closures that affected the I-5 at Rosecrans Blvd. NTS added relay buses to enhance on-time performance during construction to maintain on-time performance caused by construction.
Procedures for Implementation of Major Service Changes and Fare Restructuring:
Notice of the public hearing is published in the Norwalk Business Call, La Opinion and Long Beach Press Telegram; and posted at Norwalk City Hall. Also, outreach efforts to stakeholders and NTS patrons included the following activities:
• Public hearing notice and article in the Norwalk Now. • Airing of the notice of service changes in English and Spanish on Norwalk’s cable television station. • Notices in English and Spanish on all NTS fixed-route buses.
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• Letters mailed to stakeholders, including local school districts, elected officials, etc.; and affected municipal bus operators. • Meeting with MTA Gateway Cities Service Council. • NTS Ambassadors distributed flyers on-board buses and at key bus stops.
Boardings per revenue hour is the standard measurement of productivity in the transit industry.
While boardings per hour measure a route’s productivity, operating cost per passenger is a good measure of a route’s efficiency, determining how much it costs to move every passenger on a per trip basis.
Title VI and Environmental Justice Equity Analysis Methodology for Service Changes: NTS followed the process of performing an equity analysis even though it only applies to Transit providers that operate 50 or more fixed route vehicles in peak service and are located in urbanized areas (UZA) of 200,000 or more people.
Title VI Compliance, an analysis is required for all service changes that meet the definition of a Major Service Change by the Federal Transit Administration. The service change analysis must evaluate minority (Title VI protected classes) as well as Environmental Justice (EJ) populations (persons who are either members of a minority and/or persons with incomes below 100% of the Federal Poverty Level). In order to fulfill these requirements demographic and service profile maps/charts were prepared for both minority and low-income populations as part of the Comprehensive Operational Analysis (COA).
Minority Population – By definition, all five (5) NTS routes qualify as “minority routes” because 1/3 or more of NTS service hours or miles are provided in minority areas. For Title VI purposes, minority persons include the following populations:
• American Indian and Alaska Native; • Asian (including origins in Far East, Southeast Asia, or the Indian subcontinent); • Black or African American; • Hispanic or Latino origin regardless of race; and
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• Native Hawaiian and Other Pacific Islanders.
Based on 2010 U.S. Census data, 81% of individuals living within the NTS service area identified themselves as a minority. Census tracts where the percentage of the minority population exceeds the 81% average were identified as minority tracts.
Low Income Population – The annual income threshold to meet poverty standards currently ranges from about $10,000 to just above $20,000 and varies based on household size, number of dependent children and other factors. Based on current census data 10.4% of the population within NTS’ service area qualify as low income. Census tracts where the percentage of the low income population exceeds this average were identified as low income tracts.
Low income population in the NTS service area (census tracts) predominantly reside in a band starting in Whittier and moving south through the eastern portion of Santa Fe Springs and into Norwalk and Bellflower.
Title VI and EJ Assessment: The preliminary analysis indicates there are no disparate impacts as a result of changes to Title VI routes, or disproportionately high and adverse impacts due to changes to EJ routes based on the following:
• NTS routes provide access to virtually every minority tract in the service area, and in Norwalk the NTS routes provide quarter-mile or better accessibility to all minority tracts. The heaviest concentration of minority population in the surrounding communities include; Bellflower, Cerritos, Santa Fe Springs and Whittier.
• Routes 1 through 5 all spend a majority of time traversing these low income census tracts.
Fare Restructuring: NTS’ last fare increase was implemented in two (2) phases: first on Sunday, November 20, 2011, and the second on Sunday, November 17, 2013. These revenue enhancements assisted NTS with reducing an accumulated deficit owed to the City,
6 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan which since been repaid. The following chart includes the current fare structure and approved increases:
Fixed Route Fare Increase Fare Structure Current Approved Fare Structure Nov. 20th Nov.17th 2011 2013
Base Fare: $0.90 Base Fare: $1.10 $1.25 Student (K-12) 0.60 Student (K-12): 0.75 1.00 Senior/Disabled/Medicare: 0.35 Senior/Disabled/Medicare: 0.35 0.60 NTS Transfer: 0.25 NTS Transfer: 0.35 0.50 Interagency Transfer: 0.50 Interagency Transfer: 0.50 0.50 Dial-A-Ride Fare Increase Senior/Disabled 0.75 Senior/Disabled $1.00 $1.00
At this time, NTS does not plan to implement any additional fare increases. Instead, NTS will focus on expanding its traditional transit rider customer base as part of an effort to increase ridership and fare revenue. More specifically, developing student customer focus strategies with local Community Colleges including the on-going Go Rio Student Pass MOU with Rio Hondo College which has experienced significant ridership increase in the fall quarter of 2016 as a result of acquiring Metro Line 270 (currently NTS Route 7). Also, NTS has joined Metro’s recently launched Universal College Student Transit Pass (U-Pass) Program which includes a reduced-fare transit pass providing students unlimited rides on Metro’s Rail and bus lines. The program is designed to streamline the process of purchasing college student discount transit passes. The pilot program which kicked-off in the fall of 2016 included the following six schools: California State University, Northridge (CSUN), Pasadena City College, Rio Hondo, Los Angeles Trade Technical College, American Career College and West Coast University.
The program offers the following features:
• Sign up online through college website or in person on campus
• Fee to participate paid to college instead of to Metro
• Computer chip sticker placed directly on school ID instead of requiring separate photo TAP card
• Pass is valid for whole semester, including breaks
• Lower units requirement to allow more part-time students to participate
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NTS Maps and Schedules NTS Schedules, System Maps and Rider’s Guide are published in English and Spanish and provide customers with information on all NTS fixed-routes, including fare policy. Schedules including route maps are placed on board NTS buses for distribution to riders, and provided at the Transportation Department Customer Service Center located at Norwalk Transportation Center, 12650 East Imperial Highway in Norwalk. NTS maps and schedules are also available via the Internet and at local libraries, local government offices, and social service agencies throughout the Southeast Los Angeles County region. In addition to NTS information, the City provides information on Metro services operating locally. See Section 3 – Appendix – Individual route maps 1-5 and 7.
Fixed Route Service Descriptions NTS provides a public transportation network that serves the needs of Norwalk residents as well as providing effective access to other regional transit systems. Statistics indicate that there is significant transfer activity between Norwalk Transit routes and other regional transit systems including Metro, OCTA and the Metro Rail Green Line Station, Metrolink Commuter Rail, Montebello Bus Lines and Long Beach Transit services.
Route 1 - Rio Hondo/Bellflower - NTS Route 1 operates in a north-southwesterly direction and provides service to the cities of Norwalk, Bellflower, Santa Fe Springs and Whittier, and connects with Metro Lines 270/577 and Foothill Transit between Rio Hondo College and the southern border of the City of Industry just south of Valley Boulevard on weekdays. On weekends, the service terminates at Rio Hondo College. The service operates primarily on major arterials, including Alondra, Pioneer, Norwalk Boulevard and Workman Mill Road, and serves the Norwalk Civic Center and Entertainment Complex in Norwalk. Route 1 operates seven (7) days a week. Effective June 26, 2016, NTS assumed operation of Metro Line 270 service (the southern segment of Metro Line 270 service from the City of El Monte – El Monte Station to the Green Line Station in Norwalk). The span of service is 5:29 a.m. to 11:01 p.m. on weekdays. Weekend service is from 8:02 a.m. to 5:35 p.m. The service frequency is approximately every 30 minutes on weekdays, and 45 minutes on weekends.
Route 2 – Norwalk Square/Green Line/Cerritos College/Cerritos Mall – NTS Route 2 operates as a local circulator and serves the cities of Norwalk, Cerritos and Artesia. The
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service provides two way service over a large loop primarily on Pioneer Boulevard and Studebaker Road and serves the Norwalk Civic Center, Norwalk Town Square, and the Los Cerritos Mall. The service also connects to the Metro Green Line station in Norwalk. This route operates seven (7) days a week. The span of service is between 5:55 a.m. and 7:33 p.m. on weekdays. On weekends the route operates between 9:16 a.m. and 6:44 p.m. Service frequency is approximately every 37 minutes in each direction on weekdays and 74 minutes on weekends.
Route 3 – NTS Route 3 formerly operates as a local circulator between the cities of Norwalk and Santa Fe Springs. Effective January 19, 2014; Route 3 was modified and extended from Alondra Blvd at Norwalk Blvd south to Norwalk Blvd. @ 166th Street on the south end of the route to service the City of Cerritos and provide connectivity with the local operator Cerritos on Wheels. The span of service is between 5:23 a.m. and 7:41 p.m. on weekdays with no service on weekends. Service frequency is approximately every 63 minutes in each direction on weekdays.
Route 4 – Metro Green Line Station, Norwalk Metrolink Station, City of La Habra via Imperial Highway – NTS Route 4 operates in an east-west direction, and provides service along Imperial Highway between the Metro Green Line Station, the Norwalk/Santa Fe Springs Transportation Center (Metrolink Station) and east along Imperial Highway to Beach Boulevard in the City of La Habra. Route 4 links the two rail stations with several major employers in the Imperial Highway corridor including the Los Angeles County Registrar/Recorder and Biola University. This service operates seven (7) days a week. The weekday span of service is between 4:10 a.m. and 11:45 p.m., with the last few trips terminating at the Metrolink Station. Service on the weekend operates between 6:45 a.m. and 7:00 p.m. Weekday headways vary from approximately 15 minutes to 20 minutes in the peak periods, an average of 25 minutes in the mid-day, and every 40 minutes on weekends.
Route 5 – Metro Green Line Station, City of La Mirada via Rosecrans Avenue. NTS Route 5 is the portion of MTA’s Route 125 assumed by NTS in 2002. It operates from the Metro Green Line Station via I-605 to Rosecrans Avenue and east to Santa Gertrudes Avenue, in the City of La Mirada, where it loops via Santa Gertrudes Avenue, La Mirada Boulevard, Ocaso Avenue, and Adelfa Drive, back to Santa Gertrudes Avenue and returns via Rosecrans Avenue. The service operates five (5) days a week 9 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan
with no service on Weekend and connects the Metro Green Line Station with both residential and industrial land uses on Rosecrans Avenue. It operates from 4:55 a.m. to 7:40 p.m. on weekdays providing 45-minute headways throughout the day.
Route 7 – Metro Green Line Station, El Monte Station. NTS Route 7 service was the portion of MTA’s Line 270 assumed by NTS effective June 27, 2016. As per NTS transfer agreement with Metro for the southern portion of Line 270 to NTS, the route alignment from the El Monte Station to the Green Line Station in Norwalk will continue its current operation for one year. Currently, it operates northbound from Norwalk Green Line Station from Imperial Hwy. to Bloomfield Avenue (becomes Santa Fe Springs Road at Telegraph Road), through the City of Santa Fe Spring into the City of Whittier, where it loops through the Whittier Uptown to Workman Mill Road into the City of El Monte, via Peck Road, Valley Boulevard, Santa Anita Avenue into the El Monte Station. It operates from 4:07 a.m. to 9:11 p.m. on weekdays with headways varying from approximately 43 minutes to 54 minutes. Service on Saturday operates between 5:49 a.m. to 7:57 p.m. with approximately 60-minute headways.
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Fixed-Route Ridership & Revenue Analysis
FY 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Ridership 2,289,062 2,295,825 2,730,248 2,950,774 2,232,333 2,291,089 2,126,884 1,880,629 1,739,670 1,528,931 1,378,353
Revenue $938,113 $1,001,847 $1,014,156 $1,174,024 $1,158,461 $1,240,293 $1,236,310 $1,032,892 $1,014,488 $1,034,761 $ 921,659
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Fixed-Route/Service Changes (Eliminations/Additions Since Last SRTP)
Route 1 No major changes since last SRTP. Most recent minor modification was implemented on September 26, 2016 which included removing duplicative services for weekday service beyond Rio Hondo College which would be serviced by Foothill Transit.
Route 2 No major changes since last SRTP. Most recent modification was implemented on September 14, 2014 which included increases to headway to maintain on-time performance.
Route 3 No major changes since last SRTP. Last modification was implemented on January 14, 2014 which included an extension from Alondra Blvd at Norwalk Blvd south to Norwalk Blvd. @ 166th Street on the south end of the route to service the City of Cerritos and provide connectivity with the local operator Cerritos on Wheels. Most recent minor modification was implemented on September 26, 2016 which included eliminating the duplicative segment originating at the Whittier Historic Depot which Route 7 would service. Additionally, reductions to Route 3 were made to morning and late afternoon service which had minimal to no patronage.
Route 4 No changes since last SRTP.
Route 5 No changes since last SRTP.
Route 7 NTS acquired Metro Line 270 and subsequently renamed it Route 7 effective September 26, 2016.
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Equipment Maintenance Tracking Program
NTS developed a series of reports to track the status of Fixed Route buses and Dial-a- Ride vans pertaining to scheduled preventive maintenance, scheduled repairs, and critical repairs to facilitate better coordination among Administration, Operations and Fleet Maintenance divisions.
PM Data Report – A monthly report that tracks all scheduled and completed Preventive Maintenance on both Fixed Route and DAR buses each month.
Vehicle Maintenance Data Report - A monthly report that tracks shop performance pertaining to work order generation, roadcall information, mileage, outside service expenditures, warranty reimbursements, labor hours, and preventive maintenance data. This report is a snap shot on the shop’s performance on a monthly basis.
Labor Hours by Mechanic Report – A monthly report that breaks down labor hours per mechanic by job task code. This report is a snap shot of how labor hours are distributed by task.
Shop Commercial Report - A monthly report that tracks the costs of all outsource work on both Fixed Route and DAR buses.
Cost Per Bus Report - A monthly report that tracks maintenance and labor cost for each vehicle in order to measure fuel efficiency and cost per mile.
Equipment Maintenance Cost Report - A monthly report that tracks all costs including direct and indirect labor charges for fixed route and DAR buses. This report is also used to charge back other City Departments for their monthly maintenance cost and allocation cost.
Fleet Maintenance Management System
Additionally, with the implementation of FASTER, a fleet management software, Vehicle Maintenance has been able to manage all aspects of vehicle and asset maintenance and services. Below summarizes the additional benefits and features of FASTER: • Ability to track all expenses related to the fleet acquisition, maintenance and operational costs;
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• Schedule and perform timely preventive and routine vehicle maintenance; • Maintain parts inventory. Below is a snapshot of standard reports available in FASTER:
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Capital Program The NTS transit capital program supports both local and regional goals and is outlined on Table l-7.
Bus Purchases - NTS is continuing its incremental fixed route bus replacement program as vehicles come of age. Our most recent fleet replacement in 2016 consisted of four (4) Gillig Compressed Natural Gas (CNG) buses through a joint Procurement with Metro Regional Transit Authority (METRO), Akron, OH replacing (4) 2002 Gillig Diesels that exceeded the FTA useful life expectancy requirement.
CNG Vehicles in Production A. electronic modules installation B. bus going into rack C. engine/transmission installation
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2016 Gillig CNG Bus (#’s 7134, 7135, 7136, 7137)
Efforts to procure the next installment of buses due for replacement are underway. FTA encourages grant recipients to procure goods and services jointly with other recipients to obtain better pricing through larger purchases. The joint procurement with METRO allows each participating agency to assume or purchase optional buses that another agency elected not to purchase. As such, NTS will utilize Erie Metropolitan Transit Authority (EMTA), a fellow joint procurement member agency, to purchase two (2) replacement CNG buses for delivery in 2017 and utilize Jackson Area Transportation Authority (JATA), also a fellow joint procurement member agency, to purchase one (1) replacement CNG bus from Gillig LLC for delivery in 2018. Additionally, NTS has six (6) Gasoline Hybrid Electric Powered Low Floor buses that will be eligible for disposition in year 2021. As such, NTS has been named as a joint procurement member in the LAVTA’s Request for Proposal (RFP) for replacement low floor CNG buses. An award by LAVTA was made to Gillig. Efforts to secure an agreement with Gillig are currently underway.
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Lastly, NTS is looking to purchase up to 3 Electric Buses and associated charging equipment in 2022 to replace New Flyer Gasoline Hybrid Electric Buses. Efforts are underway to secure monies through grant funding and competitive discretionary funding.
Additional detail regarding bus replacement/expansion plans can be found in Table L-7.
NTS changeD its fuel path from gasoline hybrids to CNG as gasoline hybrid drive systems for transit buses were no longer available. In mid 2011 New Flyer of America, Inc. discontinued manufacturing the Gasoline Hybrid Electric buses due to the bankruptcy and subsequent liquidation of ISE Corporation; the third-party contractor that manufactured the drive system installed in the New Flyer Gasoline Hybrid Electric buses. Therefore, the only viable fuel path for NTS to exercise is CNG. Additionally, in 2002, the South Coast Air Quality Management District (SCAQMD) implemented Transit Bus Alternative Fuel Rule 1192 requiring transit agencies to transition from diesel engines to alternative fuel propulsion including: (1) Gasoline Hybrid Electric, (2) Compressed Natural Gas (CNG) or (3) Liquefied Natural Gas (LNG). The objective being to eliminate diesel powered buses in the air district.
The following briefly outlines advantages to CNG buses:
1. CNG buses emit virtually no visible particulate matters or black soot at the tailpipe; in comparison to diesel;
2. There is a reduction in oxides of nitrogen (NOx) with buses running on CNG rather than diesel;
3. Natural gas has inherently lower carbon dioxide emissions compared to diesel;
4. There is no evidence that CNG buses pose any greater risk of fire or explosion than diesel buses. Natural gas buses have on-board gas detectors and other safety equipment specially designed to ensure safe operation;
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5. Natural gas vapors are odorless and nontoxic to breathe. The familiar natural gas smell is actually an odorant that is added to the gas as a safety feature;
6. The technology for making CNG tanks is well known and mature;
7. Currently, the CNG bus base cost is approximately 10-16% less than the Gasoline Hybrid Electric.
The most practical fuel-path available to NTS at this time and moving forward is CNG. NTS fueling facilities and maintenance building infrastructure upgrades have been completed. Clean Energy was responsible for the design, engineering, installation and permitting of an early warning methane detection system. This included gas sensors, exhaust fans, strobe lights, automatic opening of bay doors, etc. Also, the methane detection system meets all Uniform Fire Codes and California Code of Regulation - Title 8 requirements. The contractor’s work was satisfactorily completed on July 9, 2014. Additionally, Clean Energy was responsible for the Design – Build and Maintain of a complete “turn-key” Compressed Natural Gas CNG Refueling Station. The CNG Station was satisfactorily completed with an effective commencement date of December 23, 2014 in the amount of $2,647,592.50 which was within with the approved budget.
CNG Vehicle Refueling Station Key items of work included: • Designing a CNG vehicle fueling station; • Constructing the CNG vehicle fueling station on a site provided by the City; • Providing all permitting required to construct and operate the station; • Testing and commissioning the station; • Providing training in vehicle fueling, operating safety, and emergency procedures. • Operating and remotely monitoring the station for the City; • Maintaining the station in efficient and safe operating conditions; and • Providing fuel accounting services for the station.
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Vehicle Maintenance Facility Upgrades Key items of work included: • Designing; • Submittal of plans for plan check to LA County Fire Prevention and Norwalk Building & Safety for required approvals; • Engineering, Fabrication, Permitting, Installation, Testing, Training and Acceptance.
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Contingency Fleet The Director of Transportation or designee will establish contingency fleet size. Contingency buses will be used as defined per FTA. The contingency buses will be maintained in running order and available for service within twenty-four hours. Buses in the contingency fleet will be identified on a separate bus roster. Use of contingency buses will be documented with mileage in service and clearly identify the bus replaced and reason for use. This documentation will be kept in a contingency bus file.
Contingency Fleet Plan Pursuant to the FTA guidelines, public transportation agencies are authorized to have a fleet of contingency vehicles. Contingency vehicles must have reached their minimum useful life (mileage and/or age), and be properly stored and maintained. NTS has a contingency fleet policy outlined below:
1. All buses in the contingency fleet will have exceeded their useful life according to FTA standards. There will be no farebox or radio installed on the buses as long as they are part of the contingency fleet.
2. When not deployed, contingency fleet buses will be stored at a secure location with limited access.
3. The Fleet Maintenance Manager will assign necessary staff to maintain and exercise the contingency fleet buses. Once a week the engine of each bus will be started and allowed to reach operating temperature. In addition, the bus will be cycled through the gears and then shut down. Once every two weeks the bus will be fueled and driven at road speed. All maintenance and inspection will be performed by the Equipment Maintenance Division.
4. Funds will be budgeted each fiscal year for the maintenance and operation of the contingency fleet. This budget will not include fuel, tires, or batteries, which are centrally funded.
5. The primary reason for the contingency fleet is to provide additional service in the event of disaster response or emergency or major mechanical problem with the active fleet requiring the removal of active fleet buses from service.
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6. All contingency fleet buses are listed in a separate Contingency Fleet inventory and the same data will be tracked on these buses as are tracked on the active fleet buses. Mileage on each bus will be updated each time the bus is put in service and removed from service or fueled and all PM files updated after maintenance work and inspections are performed.
Fleet Controls The purpose of Fleet Controls is to establish standards and parameters to meet FTA guidelines and Requirements Associated with Urbanized Area Formula Program Grants (i.e. safeguards in place to prevent loss, damage, or theft of property and maintaining condition records on all vehicles, etc.).
Fleet Size The Director of Transportation or designee will establish transit fleet size based on peak requirements as defined per FTA.
Van Purchases –On September 29, 2015 the California Association for Coordinated Transportation (CalACT) and the Morongo Basin Transit Authority (MBTA) released a solicitation entitled “Request for Proposal (RFP) No. 15-03 for a Joint Procurement for Accessible Transit/Paratransit Vehicles”; and included any eligible local agency to participate in the joint procurement. NTS was named as a joint procuring local agency in the RFP to obtain three (3) replacement Paratransit accessible vehicles that have met their useful life, as defined by FTA Circular 5010.1D. These vehicles will be utilized for the City’s Advanced Reservation Dial-A-Ride (DAR) Program. On January 15, 2016, CalACT and MBTA received proposals and subsequently awarded Contract #15-03 CBS to Creative Bus Sales, Inc. for the manufacture and delivery of Cutaways, Minivans, Large Cutaway Vehicles, Low Floor Cutaways, Trolleys and Specialty Transit Vehicles. NTS will be replacing (3) 2010 Starcraft Allstar Ford Vans in the second half of 2017 with two (2) Starcraft Allstar Cutaway Class C vans and one (1) Mobility Ventures MV-1 Class M van.
Additional detail regarding bus replacement/expansion plans can be found in Table L-7.
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Implementation of New Technology
Transit Access Pass (TAP) - NTS continues to participate in a major regional effort to integrate transit fare media. Installation of the new fare technology known as Universal Fare System (UFS) was successfully completed on thirty-two fixed-route buses and seven paratransit transit vans on April 6, 2009. This technology includes new fare boxes and ticket vending machines, as well as the use of smart cards branded as TAP (Transit Access Pass); a smart card-fare payment system for LA County. TAP is a durable plastic card that contains a smart chip that always deducts the exact fare amount and remembers the account balance through the capability of storing e-cash.
This UFS technology will help to promote the development of new regional fare policies which may allow interagency transfers, day passes and other opportunities to improve convenience to passengers and promote seamless travel on public transportation. NTS staff continues its participation in the Money Committee to address ongoing issues such as IATs, transfer policies, clearing/settlement agreement that determines the business rules for future operation of the TAP program.
Currently, TAP is accepted by 26 agencies; all Metro bus and rail lines as well as municipal transit systems throughout Los Angeles County:
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Intentionally Blank Intentionally Blank
On September 17, 2017 Metro held a media event to recognize all 26 agencies that finally joined TAP.
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Radio Communications Systems – NTS has contracted with Mobile Relay Associates (MRA) for radio communication service commencing August 1, 2008 to meet the department’s current radio system needs on both its fixed-route and Dial-A-Ride fleets for 4 years which expired on July 31, 2012. NTS has amended the agreement to allow for month-to-month service for a period of 120 days thru November 30, 2012. The system is capable of providing 100% clear transmission and reception of voice communications with mobile and portable radios located in NTS’s fixed-route and paratransit fleet. The leasing of a high-frequency radio system (450-520 MHz) has addressed a potentially critical public safety concern for both coach operators and passengers utilizing the fixed-route and paratransit system.
NTS released an RFP for Digital Land Mobile Radio (LMR) System on October 3, 2012 for fixed route buses and support vehicles including, supervisor vehicles, relief vehicles and shop truck. The new system will replace existing leased hardware and software at the Facility and in NTS vehicles. The RFP requested that responses include the lease of a 450-520MHz Digital LMR system licensed directly to the Proposer by the Federal Communications Commission (FCC) which in turn would be leased to the City of Norwalk Transit System. Although, radio frequencies are indeed available for purchase (approximately $700,000) through a “Coordinating Committee” authorized by the FCC, there is no guarantee. NTS only has the option to lease a radio frequency at this time based on acquisition cost being prohibitive and lead time for approval by FCC.
The Digital LMR system is designed to be a closed system to that allows dispatch and operations staff to communicate privately with each bus. However, the digital base station in the dispatch office will allow for multiple emergency communications simultaneously to take place between buses, supervisors and dispatch office. Moreover, this new Digital LMR system will cover entire NTS service area without any dead spots that the current analog system experiences which includes three (3) radio repeater sites with the following locations: (1) La Habra, (2) Mount Lukens (Rio Hondo), and (3) Sierra.
Finally, the existing analog system is only capable of voice communications. The new Digital LMR system can accommodate both voice and data activity. This will allow NTS to implement the Automatic Vehicle Location (AVL) System which tracks the real-time location of vehicles for more efficient dispatching and monitoring of on-time
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performance; and Automatic Passenger Counting (APC) which can be used to record information at a given bus stop (i.e. number of boards, arrival time, departure time, and dwell time).
NTS made the award to MRA based on its cost beneficial option and its history of demonstrated high quality level of service to the City. The awarded start date and term is December 1, 2012 thru June 30, 2015 with (2) 1-year options. NTS has exercised the (2) 1-year options with the agreement to expire June 30, 2017. NTS will be releasing a solicitation in the 2nd quarter of 2017 for the provision of radio communication services to include integration capabilities with NTS’ planned Intelligent Transportation System.
Intelligent Transportation System – NTS has secured seed money and partial funding to implement an Intelligent Transportation Systems (ITS). Funds will be used to acquire the services of an ITS Consultant to develop an ITS Master Plan. The purpose of the ITS Master Plan is to evaluate existing hardware and software including types of communications and data systems; and provide recommendations that will lay the framework and plan for design and implementation of the project. The consultant will be collaborate with NTS staff to recommend the necessary strategic steps in order to proceed with the procurement, implementation, acceptance, operations, and continued maintenance of ITS technologies for its fixed-route bus service. The final deployment plan will include a complete calculated work plan approach, a narrative regarding the interoperability between systems, associated costs, and timelines to achieve project execution for each of the following technological subject matters:
a. Automatic Vehicle Location (AVL) b. Automated Passenger Count (APC) with real-time reporting c. Global Positioning System (GPS) based Computer Automated Dispatch (CAD) system d. Automated Vehicle Annunciator System (AVAS) e. Automated Travel Information System (ATIS)
Customers are demanding enhanced information on a more immediate basis. Additionally, reporting requirements add increased pressure to provide more accurate and detailed information in order to monitor the systems performance. Upgrading our existing systems and installation of new technologies will ensure that customers are
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receiving the highest quality information on time, as well as ensuring that NTS is operating at optimal efficiency.
The ITS project will combine GPS, AVL and digital communication with computer hardware/software used for route & scheduling, real-time schedule information, web- based trip planning and passenger counting. These essential components can track vehicle location in real time and provide direct digital data, and voice communication between each vehicle and the dispatcher. The computer system will manage and process the data in real time to assist the dispatcher in better controlling bus operations. Additionally, this system will replace the current manual process of gathering and analyzing of data which will be imported directly from existing systems in order to cut costs, improve service and automate the creation of reports. The new software will integrate with NTS’ current infrastructure, will provide flexibility, adapting easily to changes in service, operating procedures, ridership and the IT environment.
The implementation of this investment will contribute to enhanced customer service, improved operational efficiency through exchange of real-time information and to the overall fiscal responsibility of the transit system. The software will also consolidate information from multiple systems and sources into one location for easy access. The use of ITS technologies contributes to enhanced customer service, improved productivity and to the overall fiscal responsibility of the transit system.
NTS released an RFP for consulting services to develop a comprehensive ITS Master Plan as it relates to automatic vehicle location AVL software, CAD software; and software that calculates the real-time information from data generated by CAD/AVL software on January 25, 2016. The purpose of developing an ITS Master Plan is to evaluate existing technologies (hardware/software systems); and lay framework for design and implementation of an operational ITS system for NTS fixed-route services.
An award was made to EIGER TechSystems, Inc. based out of Santa Monica.; as the most responsive and responsible Proposer whose proposal conformed to the requirements of the RFP. EIGER has successfully performed similar services for other transit agencies including: Culver CityBus, Torrance Transit, Montebello Bus Lines, Foothill Transit, Los Angeles County Metropolitan Transportation Authority, and the Orange County Transportation Authority.
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NTS plans to release an RFP to execute and carry out recommendations made in the ITS Master Plan in the 2nd quarter of 2017 to include scope of work, hardware/software specifications, implementation cycle, testing, acceptance, operations, and continued maintenance of ITS system.
Fleet Maintenance Management System – NTS is part of the City of Norwalk MIS (Management Information System) network servers running on Microsoft Windows Server. Software installed on the City’s servers include: Microsoft SQL, Microsoft MOM/WSUS, fax, email and phone information server, multiple Citrix servers, multiple public facing IIS web servers, RAS, wireless management, IAS, and a number of additional end user software applications.
NTS has several specialized fleet maintenance software applications (i.e. FASTER, AllData, etc.) that are currently not operated through a network but rather its own independent server. The basic features associated with these applications are related to servicing vehicles and equipment, creating work orders, tracking parts utilization, fuel inventory, and scheduling of preventative maintenance.
In an effort to optimize the software and allow access to multiple users throughout the department, NTS procured a Local Area Network (LAN) in 2004. However, the LAN is currently not operational and the programs are located on stand-alone computers. NTS relies on these programs to maintain vital vehicle maintenance records for the Transit fleet.
In order to improve reliability, increase data retention protection, and reporting, allow multiple users and be user-friendly NTS will released an RFP in February of 2013 for a commercial off-the-shelf Windows-based software solution specifically related to a Fleet Maintenance Management System (FMMS) capable of managing approximately 300 City vehicles and equipment assets.
An award was made to CCG Systems Inc., dba FASTER Asset Solutions for a five year term to commence in December 2013. The FASTER FMMS solution shall provide asset management for all city wide vehicles and equipment as it relates to the following attributes and benefits:
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1. Increased availability of equipment. 2. Reduction in total cost per mile expenditures. 3. Reduced administrative overhead. 4. Improved lifecycle costing. 5. Improved regulatory compliance. 6. Increased technician productivity. 7. Effective equipment and parts warranty tracking. 8. Cost control based on just-in-time inventory and improved preventative maintenance scheduling. 9. Institution of industry best practices. 10. Direct and indirect labor allocations. 11. User specific report functionality.
Implementation began in December 2014 which included the software installation. Data mapping and migration activities took longer than expected as the system was far more robust than the legacy system used by Vehicle Maintenance. The following phases of system configuration, delivery of converted data, user training and a soft Go-live finalized in May 2015. Final acceptance of the system occurred in August 2015.
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Facility Modifications/Construction in the Past Year and Future Plans Parking Lot Expansion at the Norwalk/Santa Fe Springs Transportation Center - The City of Santa Fe Springs completed its 333-space parking lot on the grounds of the former Neville Chemical Company site located at the Norwalk/Santa Fe Springs Transportation Center. The project was completed at a cost of about $1.2 million which added parking spaces to the existing 54 previously there. The work included renovation and removal of contaminants on the site.
Phase 2 Parking Improvements: The City of Santa Fe Springs proposed to construct approximately 160 additional park- and-ride spaces as an expansion of the Norwalk/Santa Fe Springs Transportation Center. The 1.76 acre parcel to be developed, known as Parcel B, is immediately adjacent to the existing facility located at 12650 Imperial Highway in the Cities of Norwalk and Santa Fe Springs. Funding was secured through a combined stream of Sec. 5309 funds from Congressional Earmarks ($475,000 in E2009-BUSP-128 and $500,000 in E2010-BUSP-027) along with an approved grant from the Los Angeles County Metropolitan Transportation Authority (Metro) 2009 Call for Projects in the amount of $2.1 million. These monies were to fund pre-construction activities required for the expanded parking project.
However, the Santa Fe Springs City Council took action at their regular meeting on December 20, 2012 to defer construction of the Norwalk/Santa Fe Springs Transportation Center Phase 2 and terminate all responsibilities as a sub-recipient of FTA Grant# CA-04-O141. Additionally, they notified Metro of project cancellation for Project #F3402 – Norwalk/Santa Fe Springs Transportation Center Phase II Parking project. Project funds were de-obligated in February 2013 and the de-obligated funds have been reprogrammed to the 2013 Call for Projects per the April 2013 Board action.
NTS was successful in working with FTA to acquire and take over the Santa Fe Spring's Pass-through Grant #CA-04-O141. However, a significant amount of additional funds would be required to complete the project. The City will be utilizing existing grant funds towards Phase I of this project’s development which will include additional environmental assessment and Preliminary Design cost. The City will provide local match in the form of Prop C Local Return. Therefore, in lieu of constructing an additional 160 commuter park-and-ride spaces as an expansion project, the eastside 31 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan location of 1.76 acres in Santa Fe Springs (Parcel B) will be developed (built out) to accommodate parking for NTS buses/equipment, facility maintenance equipment associated with the maintenance and repair of the Metrolink Station (i.e. sweeping equipment, vandalism repairs, landscaping equipment, etc.) and storage of equipment. Appropriate lighting, landscaping and security gates will be installed to ensure security of buses/equipment and employees utilizing the facility. The proposed design of the parking/storage lot will include the following:
• Layout will be designed to enable continuous flow of mixed traffic through the lot.
• Circulation patterns will be obvious and simple for park and ride patrons and storage lot users. • Circulation system will be designed to avoid conflicts between vehicular/equipment, bicycle and pedestrian traffic. • Circulation routes shall focus on main entries and exits and also identify secondary access points for storage of transportation vehicles and facility maintenance equipment.
The new parking/storage facility will comply with the Americans with Disabilities Act (ADA) requirements, including DOT ADA regulations and relevant ADA Accessibility Guidelines (ADAAG). Additional disabled parking spaces will be provided as required by the ADA. The path of travel from the Parcel A and B parking lots to the bus and rail service will utilize the existing pedestrian bridge, which has elevator access, and comply with ADA requirements.
This project promotes regional transportation trip reduction strategies by ensuring state of good repair of facility to accommodate park and ride patrons. In 2009, the Southern California Regional Rail Authority (SCRRA), which operates the Metrolink trains bringing riders into the station, projected an increase in ridership of 9-16% on Metrolink by 2010, and 18-24% increase by 2020. Thus, there is an existing demand for safe, secure and well maintained transit commuter parking at the facility.
The Norwalk/Santa Fe Springs Transportation Center is an intermodal facility serving a large segment of the Southern California region. It provides park-and -ride lots for commuters using Metrolink, Metro’s Green Line, Norwalk Transit and MTA bus service,
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taxi service, and shuttle service. Specifically, the Transportation Center serves the Gateway Cities subregion with a population of 2.1 million and 750,500 jobs.
An award of contract for consulting services for a Phase II Environmental Site Assessment was made to SCS Engineers (SCS) on October 7, 2014. SCS’ scope includes determining whether methane gas or other contaminants exist in the ground for subject site (Parcel B) and if soil settlement has occurred or has potential to occur as a result of the former landfill activities and proposed use. The work to be performed includes obtaining permits from appropriate regulatory agencies, soil boring and soil gas studies to determine the presence of degradable wastes and methane, collection of soil samples, testing, a qualitative determination of the potential for subsidence, and preparation and delivery of the Phase II ESA. Deliverables include: (1) Work Plan to include a Quality Assurance Project Plan and required health and safety documents; (2) Quarterly Progress Reports and Invoice Submittals Progress Reports to contain summaries of progress for all phases of work, data, and findings; (3) Work Plans for Additional Investigations (if needed); (4) Final Phase II Environmental Assessment Report and (5) Recommendations for remedial alternatives with rough cost estimates.
SCS provided the final Phase II Environmental Assessment Report on May 21, 2015. In summary, their investigation included the following results:
• Individual constituents of TPH, VOCs, and metals were not detected at concentrations that appear to present a significant health risk. • Numerous contaminants were detected, which could present a health risk if evaluated on a cumulative basis (rather than individually). • Differential settlement exists: Decomposed material from the landfill, include wood, loose sand and soft silt (not optimum for compaction).
Therefore, SCS recommends that a site-specific health risk assessment be conducted to evaluate potential health risks and exposures to construction workers during the proposed redevelopment of the site. As discussed above, methane was detected at elevated concentrations, which, depending on type of redevelopment that takes place, could present a fire/explosion risk to the Property and/or surrounding sites. In conclusion, SCS determined that, dependent upon proposed uses, the site would not pose significant risk for a storage only facility.
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To date, an RFP Phase I Preliminary Design and Pre-Construction services is scheduled for release in 1st quarter of 2017. Phase I activities include preparation of initial grading plans for the preliminary grading of the site. The preliminary grading will consists of leveling the depressed areas with fill dirt, then stabilize the site with a rock blanket geo-grid and one foot of crushed rock material. In addition, the project will install temporary security fencing and temporary lights. Contract award is estimated for April 2017 with pre-construction activities to start in May 2017 and final completion of Phase I projected by end of August 2017.
Conceptual Design Transportation Facility Auxiliary Lot
Phase II Construction activities which will be funded by other sources include area lighting/conduit, construction of retaining wall/curb/gutter/striping/signage, ADA access ramp, steel fencing, asphalt parking lot with base, and drainage system with Filtera trees and baffle system for water quality.
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Facility Improvements at Norwalk Transportation and Public Services Facility In August 1995, the Metrolink Station was opened to accommodate a commuter heavy rail service between downtown Los Angeles and Orange County. The facility includes a park-n-ride lot and passenger rail station. In 2002, the City of Norwalk completed a new facility on its City Yard site adjacent to the Metrolink Station as a joint departmental headquarter building for the Departments of Transportation and Public Services. The Metrolink Station and the Transportation and Public Services building and corporate yard are referred to as the “Facility”.
Several improvements have occurred since this Facility was originally envisioned and developed almost a decade ago. The Transportation Department has grown immensely in the functions and services it provides as a municipal transit agency, and so have the parameters of providing services for the movement of people – especially in light of the fact of today’s realities brought upon by high fuel costs, environmental concerns, traffic congestion and budget constraints. A Request for Proposal (RFP) was released to solicit proposals from qualified firms to provide architectural design, engineering and final construction drawings for the construction of new facility enhancements that will accommodate the present and future maintenance and operations requirements for the Transportation Department. There are several components to the project:
• Building modifications – tenant improvements are needed for the lobby/customer service area, partitioning offices and modifications in administration, operations and fleet maintenance, and coach operator’s locker area • Upgrade gasoline and diesel fueling sites – due to the shift from diesel and gasoline-electric powered vehicles to cleaner burning Compressed Natural Gas (CNG); the fueling island will be upgraded to accommodate the gasious fuel. • Relocation and replacement of bus wash rack – the outdated bus wash will be replaced with new heavy-duty vehicle wash system. • Reconfiguration of Metrolink Station – the Metrolink station and its surrounding parking lot and bus loading and unloading zone have become more congested with conflicting vehicles and high pedestrian/bicycle traffic linking the station platform to Imperial Highway. A vibrant pedestrian plaza with pathways for bicycles and pedestrians, passenger car pick up/drop off, decorative paving,
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safety enhanced street lights, seating areas, and signage to include an informational marquee will improve the functionality and safety of the area. • Closed-circuit television video surveillance system for the Metrolink Station – a joint project with the City of Santa Fe Springs to procure and install video surveillance equipment in the parking lots and train platforms
Funding for this project provides a broad range and dynamic use of revenue enhancements that maximize a variety of local, State and Federal transportation funds.
On September 7, 2010, the City Council approved an agreement with La Cañada Design Group (LCDG) for architectural design, engineering and final construction drawings for the facility improvements at the Norwalk Transportation/Public Services facility with a contract value not to exceed of $278,350.
On October 12, 2010, the City and LCDG met to discuss the project schedule and project details. Pursuant to the meeting, LCDG forecasts that they will submit to the City 100% construction drawings and cost estimates for construction by April 6, 2011. In May of 2012, LCDG provided a complete 100% construction drawings and final cost estimates.
An award was made to PSOMAS to provide construction management and inspection services. The project commenced on January 2015 in two (2) phases:
I. Phase I included assistance to City staff with crafting and completing the Project Manual, verification and, if applicable, modification of the Furniture, Fixtures and Equipment (FFE) analysis, Scope of Work within the Invitation for Bid (IFB) solicitation for a General Contractor (GC) to complete the project, participation in IFB pre-bid meetings, IFB addendums, bid review, bid recommendation, and contract award to the GC.
II. Phase II included project oversight and inspection of construction, responding to Request for Information (RFI’s), preparing change orders, assist in negotiating and resolving disputes, reviewing pay requests, enforcing safety during construction, documenting and preparing as-builts, participation in the FTA reporting requirements, and project close-out documents.
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An award for general construction was made to KEMCORP Construction Inc. of Ontario on May 5, 2015 to include the following work: • Reconstruction of the entrance to the Transportation/Public Services Facility – Metrolink Station – on Imperial Highway, including a new, direct, safe and continuous pedestrian walkway and bicycle pathway leading to the Metrolink Station and visitor parking enhancements.
• Construction of a Pedestrian Plaza at the Metrolink Station parking lot, including a pick-up and drop-off area, shelters and enhanced signage.
• Installation of Closed Circuit Television (CCTV) cameras around the entire site, as well as additional lighting, to improve security and safety.
• Tenant improvements to the Customer Service Center lobby including the reconfiguration of the counter for a more efficient operation, improved Americans with Disabilities Act (ADA) enhancements, and security.
• Tenant improvements to the Equipment Maintenance Division including construction of a new bus wash station, installation of a new bus lift, reconstruction of Storekeeper area, parts room and office spaces.
Component Subcomponents 1 Tenant a) Vehicle Maintenance – Offices Improvements b) Vehicle Maintenance – Furniture, Fixtures, Equipment (FFE) c) Vehicle Maintenance – Parts Room d) Vehicle Maintenance – Tire Storage Area e) Vehicle Maintenance – Relocation of Employee Lockers f) Vehicle Maintenance – Repair Bay; remove parallelogram and install in-ground parallelogram. g) Lobby – New Reception Counter h) Lobby – New Office i) Lobby – New Conference Room 2 Passenger a) Pedestrian Walkway from Imperial Hwy. to Metrolink Station Access b) Bicycle Pathway from Imperial Hwy. to Metrolink Station c) Reconfiguration of Employee and Visitor Parking 3 Pedestrian a) Dedicated "pick-up" and "drop-off" location for patrons Plaza b) Shelter (Kiss-N-Ride) c) Relocation of ADA Parking Stalls d) Signage throughout Norwalk side of Metrolink Station e) Bus Terminal Shelters f) Lighting throughout Norwalk side of Metrolink Station
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g) Landscaping throughout Norwalk side of Metrolink Station h) Closed Circuit Television (CCTV)
4 Bus Wash a) New Canopy Station b) New Slab, Wall and Piping c) New Wash System d) Blower/Drying Fans e) Relocation of Station position f) Relocate (E) Vacuum System to south end of Fuel Island
Work commenced on May 6, 2015 to include mobilization of the prime contractor and subcontracts. Final work of KEMCORP Construction, Inc. was accepted by Council on August 2, 2016 in the amount of $2,709,310 for improvements at the Transportation/Public Services Facility and Metrolink Station.
Entrance to the Transportation/Public Services Facility – Metrolink Station
A new, direct, safe and continuous pedestrian walkway leading to the Metrolink Station.
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Transportation/Public Services Facility – Bike Path
A new bicycle path leading to the Metrolink Station.
Transportation/Public Services Facility – Pedestrian Plaza
A new pick-up and drop-off area and new shelter.
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Transportation/Public Services Facility – Pedestrian Plaza
A new pick-up and drop-off area and new shelter.
Transportation/Public Services Facility – Parking Lot
A new resurfacing of Metrolink Station Parking Lot.
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Transportation/Public Services Facility – Closed Circuit Television System
Surveillance Camera Monitoring Stations.
Transportation/Public Services Facility – Closed Circuit Television System
Installation of 28 cameras around the entire site facility including additional lighting to improve security and safety. 41 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan
Transportation/Public Services Facility – Closed Circuit Television System
Installation of 28 cameras around the entire site facility including additional lighting to improve security and safety.
Tenant Improvements: Customer Service Center Lobby
Reconfiguration of the counter for a more efficient operation, improved Americans with Disabilities Act enhancements and security.
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Tenant Improvements: Equipment Maintenance Division
New bus wash station.
Tenant Improvements: Equipment Maintenance Division
New bus wash station.
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Tenant Improvements: Equipment Maintenance Division
New bus lift.
Tenant Improvements: Equipment Maintenance Division
New bus lift.
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Phase III of NTS’ Transportation/Public Services Facility Improvements Project will include 1) Bus Vacuum System 2) CNG Station Fencing 3) Metrolink Station Interactive Information Kiosk 4) Operations Information Board 5) Metrolink Station Bike Lockers 6) Fuel Island Lighting and 7) Tenant Improvements to the Coach Operator's Breakroom. Efforts to secure full funding are underway with partial funding to include federal FTA capital funds, Prop A Local Return and operating funds.
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Bus Shelter Replacement Project
NTS is continuing its bus stop improvement program since the completion of 194 bus stops in July 2007. On June 7, 2010, the City issued a RFP for firms to provide construction management services for the Bus Shelter Replacement Project (BSRP). On September 21, 2010, the City Council approved an agreement with Onward Engineering for a total contract value amount not to exceed $66,750. The project kick-off meeting was held on October 27, 2010. Onward Engineering is responsible for evaluating the eighteen (18) bus stops locations in the City Norwalk formerly occupied by Clear Channel advertising bus shelters, manage the preparation of plans and specs, and oversee the construction. NTS was awarded a combination of UZA formula ARRA and 1% TE Discretionary ARRA funds.
On January 17, 2012, the City Council approved an agreement with Diversified Landscape Management, Inc. (DLM) for the BSRP Project No. 7749 in an amount not to exceed $515,166.99. The project consisted of replacing existing shelters that were in tarnished or in disrepair, and/or missing at seventeen (17) bus stop locations with Tier 2 Bus Stops (shelter, shelter lighting, bench seating, and trash receptacle). DLM’s work was satisfactorily completed on August 16, 2012 for $505,766.89.
The project was fully funded through the Federal Transit Administration American Recovery and Reinvestment Act (ARRA) grant CA-96-X039. No local match was required.
To date, progress for bus stop improvements at Imperial Highway and Jersey Avenue include planning phase completed and solicitation process to begin in February 2017. Improvements include upgrades of ADA curb access ramps, traffic signal modifications, curb and gutter, removal of barriers, sidewalk and installation of a new strengthened asphalt bus pad (CIP #7187/7189). The estimated completion date of the project is November 2017.
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NTS Legislative Initiatives/Public Affairs/Community Outreach
In the upcoming years, NTS as well as all the municipal transportation agencies will again face a number of substantial challenges and positive opportunities with both State and the Federal governments. The challenges included a deteriorating economy, the faltering highway trust fund, a new hostility towards earmarks and the enormous state budget deficit. These challenges made it increasingly difficult to secure transportation funds for Los Angeles County. The positive opportunity was the adoption of the American Recovery and Reinvestment Act of 2009, which provided NTS and the county with over $1 billion for worthwhile transportation projects and programs. NTS will work closely with the California Transit Association (CTA) that worked hard to recover more than $1.19 billion that was diverted from state funding for public transportation in order to patch holes in the General Fund as part of the 2007-08 State Budget. CTA developed an initiative to protect dedicated state funding for public transit and a variety of other local services (Prop 22). NTS will also monitor the 2013-14 Federal and State Legislative Program adopted by the Los Angeles County Metropolitan Transportation Authority (Metro). An important element of the program is that Congress passed an authorization bill in FY 2012 that was signed into law on July 6, 2012 by the President, effective October 1, 2012. The new two-year legislation, entitled the Moving Ahead for Progress in the 21st Century Act (MAP-21) authorizes $10.6 billion nationally in FY 2013, and $10.7 billion in FY 2014 for public transportation. More specifically, MAP-21 addressed the acceleration of Metro’s transit and highway program, known as America Fast Forward and included language that provided for a ten-fold expansion of the Transportation Infrastructure Finance and Innovation Act (TIFIA) program.
MAP-21 is the first long-term transportation authorization bill enacted since 2005, when the surface transportation legislation, the Safe, Accountable, Flexible, and Efficient Transportation Equity Act – A Legacy of Users (SAFETEA-LU) was enacted into law. SAFETEA-LU formally expired on September 30, 2009, but was re-authorized under its ninth extension through June 30, 2012, and funded through September 30, 2012 as part of the MAP-21 authorization. The current surface transportation legislation, MAP-21, expired on September 30, 2014. The MAP-21 Reauthorization Act, which proposes to reauthorize existing programs under MAP-21 at existing levels for an additional six years, was introduced in the Senate by Senators Barbara Boxer, David Vitter, Tom
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Carper and John Barrasso on May 12, 2014 and was approved by the Senate Environment and Public Works Committee on May 15, 2014. The act will provide new long-term funding, giving state and local governments the certainty and stability they need to improve and develop our nation’s transportation infrastructure. Highlights include: • Long-term funding certainty for state and local governments to support multi- year transportation project investments; • Greater transparency on the use of federal funds to show taxpayers where their infrastructure dollars are being spent and reinforce public trust; • Increased funding for existing core transportation formula programs to provide States and local governments with a strong federal partner; • Targeted funds for projects of high importance to a community, a region, or the nation; • Fully-funded freight and goods movement program to help states target projects that increase the efficiency, reliability, and affordability of freight transportation; • Support for innovative financing tools that allow state and local governments to leverage federal funds for transportation projects and maximize investments; and • Expanded flexibility for state and local governments to promote cost-effective project delivery.
Most recently, President Obama signed into law Public Law 114-94, the Fixing America’s Surface Transportation Act (FAST Act) on December 4, 2015. The FAST Act funds surface transportation programs including, but not limited to, Federal-aid highways; at over $305 billion for FYs 2016 through 2020. It is the first long-term surface transportation authorization enacted in a decade that provides long-term funding certainty for surface transportation. The FAST Act builds on the changes made by Moving Ahead for Progress in the 21st Century Act (MAP-21), enacted in 2012.
The FAST Act will:
• Improves mobility on America’s highways
• Creates jobs and supports economic growth
• Accelerates project delivery and promotes innovation
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NTS Participation in Coordination Initiatives Transportation Management Association – In an effort to facilitate implementation of the Southeast Area Bus Restructuring Study recommendations, Norwalk Transit formed a Transportation Management Association (TMA) and Coalition with the cities of Whittier and Santa Fe Springs in 2005. As the lead agency, NTS released a joint RFP on January 18, 2010 for the operation of an interjurisdictional taxi voucher program to various medical facilities and offices in the adjacent cities on behalf of the TMA cities in which (2) proposals were received. Fiesta Taxi was selected as the most responsive and responsible contractor with an agreement for the period of October 20, 2010 through June 30, 2013 with an option to extend for (2) additional years through June 30, 2015. On November 4, 2013, the City of Whittier will be dropped out of the TMA as a result of their discontinuation in the Paratransit User Side Subsidy Transportation Program.
Explore Opportunities for Additional Coordinated Services - NTS seeks every opportunity to work cooperatively with neighboring cities and transit agencies, as evidenced by the number of joint projects and plans currently underway, including, but not limited to: • Assumption and/or joint operation of transit services • Joint procurement opportunities
Customer Information Center - The City of Norwalk’s Customer Information Center (CIC) is well equipped to provide information to the community about NTS services. The CIC staff who are located at the Norwalk/Santa Fe Springs Transportation Center, offer a number of customer services including EZ Transit pass and TAP card sales, provision of transit information on NTS and surrounding transit operators, receiving and logging comments and complaints and assisting customers with transit itineraries.
EZ Transit Pass - NTS continues to participate, along with the MTA and other municipal transit operators in the regional transit pass program, known as EZ Transit Pass. The EZ Transit Pass is valid for unlimited travel on 25 different public transit carriers; Metro Bus and Rail systems and municipal fixed-route systems in Los Angeles County. Transit patrons can purchase the EZ Transit Pass on a monthly basis.
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As of September 1, 2012, the EZ Transit Pass is available on TAP as well. A monthly sticker is placed on the card for agencies that currently do not accept TAP but are part of the EZ Transit Pass program. The transition from paper to TAP cards makes it easier for customers to travel without transfers, renew their passes each month and replace their cards, should they be lost of stolen. The EZ transit pass is one of the last paper passes to transition to smart card technology. EZ transit pass fares are $84 per month, or $35 for senior/disabled patrons.
Southern California Regional Transit Training Consortium (SCRTTC) – NTS is an active member of the SCRTTC. The SCRTTC is comprised of public transportation agencies and college members located in Southern California. This partnership intends to develop industry driven, competency based curriculum that meets present and future technological needs of public transit systems. The vision and purpose of this organization is to provide a resource network comprised of public and private organizations focused on the development of the transportation industry’s workforce that is knowledgeable of ITS standards, practices, and procedures. NTS is a host site for training in the newly offered courses on hybrid-electric vehicle maintenance.
Regional Homeland Security and Emergency Management Efforts – NTS continues to be active in participating in Homeland Security and Emergency Management policy implementation and practice. NTS staff chairs the Regional On-Board Security Surveillance work group and is working with a newly formed Safety and Security committee of the General Managers group. NTS stays in constant communication with fellow transit agencies and the Los Angeles County Sheriff’s Department Transit Services Bureau regarding matters of crime and security affecting public transit in the greater Los Angeles region.
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NTS Paratransit & General Public Paratransit Services NTS Dial-A-Ride Service Description The City of Norwalk initiated a public demand-responsive service for persons with disabilities on November 1, 1974. Today, the NTS Dial-A-Ride provides curb-to-curb service for trips taken within the City of Norwalk utilizing lift-equipped accessible vans. NTS changed from disabled transportation service to transportation of elderly and disabled in 2002.
The Dial-A-Ride service is restricted to residents of Norwalk who are either 60 years of age and older or are physically disabled, regardless of age. In 1996, NTS began providing taxicab voucher service for late evening weekday Dial-A-Ride service within the City of Norwalk.
On January 18, 2010, a single RFP solicitation was issued for provision of the NTS Advanced Reservation Dial-A-Ride (DAR) / Subscription Service for senior and disabled residents of Norwalk; and Paratransit User Side Subsidy Transportation Program (Taxi Voucher services). The proposal included complete management, operation and maintenance of the Dial-A-Ride service for Norwalk senior and disabled residents. The RFP also incorporated a proposal to issue a new contract for the Inter-jurisdictional Taxi Voucher Service – A joint Request for Proposal (RFP) between the cities of Norwalk, Santa Fe Springs and Whittier for the Inter-jurisdictional taxi service that offers trips to medical facilities located in surrounding cities for eligible Dial-A-Ride users.
An award was made to MV Transportation for the term of three (3) years which includes an option for (2) additional (1) year periods through June 30, 2015. Effective; July 12, 2010 MV Transportation assumed operation of NTS’ Advanced Reservation DAR and Subscription Service. All services provided remained the same utilizing existing NTS vans, however, operated and maintained by MV Transit certified drivers/mechanics.
On January 26, 2015, the City issued a RFP for the day-to-day operations of NTS’ DAR/Subscription Service as the current contract expired on June 30, 2015. An award was made on April 21, 2015 to the incumbent, MV Transportation for the period of July 1, 2015 through June 30, 2018, with an option to extend annually for two (2) additional one (1) year periods from July 1 through June 30 of each year thereafter.
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On July 1, 2016 NTS launched its new paperless, stored-value swipe TaxiCard as part of its Dial-a-Ride User-Subsidy Taxi Program. The program eligibility requirements have not changed and remain the same. Each TaxiCard is preloaded with 50 trips each month. Additional trips may be added with prior approval through the program. At the end of the month, the unused TaxiCard trips will expire and another 50 trips will be added to the TaxiCard for the next month. Patrons will simply present their TaxiCard to the taxi driver and the driver will swipe and return the card. At the end of trip, the driver will ask to have the card swiped again and patrons will be asked to pay the $1.00 co- pay and any remaining trip balance exceeding $16.00 value.
Sample TaxiCard
Partrons who have not registered can complete a Registration Form and have their picture taken at the Transportation / Public Services Facility (Customer Service Lobby) at 12650 E. Imperial Highway. Patrons will receive their new NTS TaxiCard within two weeks.
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Service Descriptions Norwalk Dial-A-Ride - The service operates on weekdays between 7:00 a.m. and 7:00 p.m., and on weekends from 9:00 a.m. to 5:30 p.m. Vans are used to provide service during regular operating hours. Accessible taxicab voucher service operating on weekdays between the hours of 7:00 p.m. and 10:45 p.m. is provided for riders who have transportation needs during the evening in the City of Norwalk.
Senior Nutrition Van - NTS has continuously expanded services since the inception of the original Dial-A-Ride service. In 1994 NTS began to offer “Nutrition Van” transportation services to and from the Norwalk Social Services Center for elderly members of the community to get free hot meals during the week. The Social Service Nutrition Van service is for registered riders of Norwalk Transit’s Dial-A-Ride Program. The vans provide weekday service to and from the Norwalk Social Service Center, at 11929 Alondra Blvd.; and the Norwalk Senior Center, located at 14040 San Antonio Blvd. A service route makes designated stops at senior residential facilities. Passengers may request to be picked up or dropped off at home or by pre- arrangement.
Inter-jurisdictional Taxi Voucher Service - In 2003, the NTS Dial-A-Ride program services were expanded to further to assist the elderly and disabled by offering sub- regional inter-jurisdictional weekday taxicab voucher service for trips to medical facilities located in surrounding cities. Taxicab voucher service is provided to major medical facilities and adjacent doctors’ offices outside of the City of Norwalk (in the cities of Bellflower, Downey, Lakewood and Whittier) between the hours of 7:00 a.m. to 7:00 p.m. As a part of the TMA and Coalition with the cities of Whittier* and Santa Fe Springs in 2005, the taxicab voucher service was expanded to include Santa Fe Springs residents to medical facilities within the cities of Bellflower, Downey, Lakewood, Norwalk, Pico Rivera, Santa Fe Springs and Whittier. In 2008, the City of Whittier joined the taxicab voucher service to supplement their regular Dial-A-Ride service for inter-jurisdictional medical trips and later on November 4, 2013, the City of Whittier dropped out of the TMA as a result of their discontinuation in the Paratransit User Side Subsidy Transportation Program.
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NTS Dial-A-Ride Service Area NTS DAR service area includes Senior and Disabled service for the City of Norwalk; and weekday trips to authorized medical facilities in the cities of Bellflower, Downey, Lakewood and Whittier.
NTS Dial-A-Ride Service Information Published brochures and information on Norwalk Dial-A-Ride program requirements, including fares, service span, etc., are made available to customers in the Customer Information Center located at Norwalk Transportation Center, 12650 East Imperial Highway in Norwalk, on Dial-A-Ride service vehicles, and on the City of Norwalk website (www.norwalk.ci.ca.us/transportation). In addition to NTS information, the City also provides information on Access Services and MTA transit services operating locally.
Completed Dial-A-Ride Service Changes In keeping with its commitment to provide economic public transportation in a safe and effective manner, NTS is continuing to evaluate its paratransit services to enhance productivity and customer satisfaction. This includes development of recommendations for future service expansion and/or restructuring of existing services that takes into account the following:
• Residential and socio-economic growth in the service area • Existing travel patterns of riders and non-riders to explore the best possible approach to enhancing the use of public transportation, including consolidating portions of paratransit services into community fixed route service.
Overall, the ongoing internal performance evaluation process will ensure that NTS continues to improve its service to meet both current and future needs of the community within the constraints of available funding from local, state and federal sources.
ADA Compliance Every fixed-route bus and DAR van in the City’s fleet is equipped with operational wheelchair lifts or ramps. In addition, NTS has participated in regional efforts to provide sensitivity training to all Coach Operators, as well as, to provide the disabled with mobility training to encourage greater use of the dial-a-ride-services. 54 | Page Norwalk Transit System 2017- 2019 Short Range Transit Plan
SECTION II
Tables
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Table L - 1 Current Fare Structure: FY 2017 Type of Service Fare Categories Fixed Route Demand Responsive Cash/Token Regular $1.25 N/A Token N/A N/A Elderly $0.60 $1.00 Disabled/Medicare $0.60 $1.00 Student $1.00 N/A College N/A N/A Express - Specify Zone Structure N/A N/A Cash Transfers Regular within System $0.50 N/A Regular to other System $0.50 N/A Elderly N/A N/A Disabled/Medicare N/A N/A
Multi -use Cards (specify number of uses) Regular N/A N/A Elderly N/A N/A Disabled/Medicare N/A N/A
Metro Card Discounts N/A N/A Other N/A N/A
Passes Regular N/A N/A Elderly N/A N/A Disabled N/A N/A Student N/A N/A College N/A N/A Express - Specify Zone Stamp N/A N/A
Joint Passes Regular N/A N/A Elderly N/A N/A Disabled N/A N/A Student N/A N/A College N/A N/A
Not Listed above (please describe) N/A N/A
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SECTION III - APPENDIX
Route Maps
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NTS System Map
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Route 1
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Route 2
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Route 3
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Route 4
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Route 5
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Route 7
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