Copyright © 2016 by Sandy Asch and Tim Mulligan All rights reserved. Published in the United States of America. No part of this book may be reproduced or transmitted in any form or by any means, graphic, electronic or mechanical, including photocopying, recording, taping or by any information storage or retrieval system, without permission in writing from the publisher. This edition published by Highpoint Executive Publishing. For information, write to
[email protected]. First Edition ISBN: 978-0-9974157-0-4 Library of Congress Cataloging-in-Publication Data Asch, Sandy Mulligan, Tim Roar: How to Build a Resilient Organization the World-Famous San Diego Zoo Way Includes index. Summary: “In today’s volatile times, every organization looking to prosper needs resilience—the ability of employees to quickly adapt to disruptions while continually enhancing performance and brand equity. This groundbreaking book shows you how the San Diego Zoo has created that resilience with a roar of purpose and passion that drives engagement and inspires extraordinary effort.” – Provided by publisher. ISBN: 978-0-9974157-0-4 (e-book) 1.Business 2. Leadership Library of Congress Control Number: 2016935724 Design: Sarah Clarehart Cover concept and logo: Kambiz Mehrafshani ROAR Endorsements “ROAR is a must-read for any organization looking to build compet- itive advantage through its people. The iconic, world-class San Diego Zoo shares a compelling lesson in cultural transformation, alignment, and engagement to build a rich legacy of resilience. We’re honored to have played a part through our decade-long partnership, and applaud Sandy and Tim for sharing this wonderful journey.” – Les Rechan, CEO, Halogen Software “Sandy Asch has collaborated with Tim Mulligan to capture the essence of what it takes to build a winning culture.