Great Western Railway Version 3 (September 2018)
Uniform Standards 1
Contents:
Your Uniform...... 4
Men’s Uniform - Stations, Revenue and On Board...... 6
Men’s Uniform - Ambassadors...... 12
Women’s Uniform - Stations, Revenue and On Board...... 14
Women’s Uniform - Ambassadors...... 20
Men’s Outdoor Wear - Stations, Revenue and On Board...... 22
Women’s Outdoor Wear - Stations, Revenue and On Board...... 24
Gateline Outdoor Wear...... 26
Men’s Smart Uniform - Drivers...... 28
Men’s Casual Uniform - Drivers...... 30
Women’s Smart Uniform - Drivers...... 32
Women’s Casual Uniform - Drivers...... 34
Outdoor Wear - Drivers...... 36
Knitwear...... 38
Other Uniform Items...... 40
GWR Tie and Neck Scarf...... 42
Hot Weather...... 42
Badges/Security Pass...... 43
Footwear...... 43
Tights...... 43
Your Appearance...... 44
3 Your uniform:
Why is your GWR uniform so Why care how you wear it? important? A key part of making great We’re proud custodians of one of the experiences for our customers is to world’s greatest railways. exceed their expectations. They want to see smart, professional and friendly We’ve promised to revalue rail staff. When they don’t, it affects what in the hearts and minds of the they think about GWR. travelling public, but equally made a commitment to our people. We’ll Wearing your uniform with pride not do this by delivering truly great only helps make a great experience for experiences for our customers and our customers, it makes one for you. each other - meeting and exceeding To ensure consistency and high their expectations. standards, we have four simple We want you all to feel proud of GWR principles for wearing your uniform: and that you’re playing your part in • Keep it GWR - only wear garments making history. we’ve supplied as we outline in Your GWR uniform is central to this. our Standards. How you look and feel in it reflects • Wear your name badge and security strongly on you and on GWR. pass - keep your badge visible on the That’s why we’ve designed a GWR left side of the outer most layer of uniform that reflects our heritage. your clothing. And with your input we’ve made it • Take pride in your appearance by modern and practical to wear while looking smart and professional. you’re at work. All uniform wearers in GWR, have the choice to order items • Care for your uniform by keeping of uniform from either gender, as long it clean and ironed. Use your dry as they meet the current uniform cleaning vouchers available from standards as described in this booklet your uniform coordinator for dry and they are within your points clean only items. allocation. The following pages have images to help show you to wear your uniform correctly - and incorrectly.
4
Men’s Uniform Stations, Revenue and On Board
Shirt done up Correct tie for role
GWR lanyard and Name badge on security pass left side
Jacket and Ironed and waistcoat OR clean uniform Jacket and no waistcoat
Clean and polished smart shoes (some roles require safety shoes - see your role profile
6 Men’s Uniform Stations, Revenue and On Board
No tie Shirt undone
No name badge
Waistcoat undone
7 Men’s Uniform Stations, Revenue and On Board
Correct tie for role
GWR lanyard and Name badge on security pass left side
Waistcoat and Ironed and no jacket clean uniform
Clean and polished smart shoes (some roles require safety shoes - see your role profile
8 Men’s Uniform Stations, Revenue and On Board
No tie Shirt undone
Shirt sleeves No name badge rolled up
Waistcoat undone
9 Men’s Uniform Stations, Revenue and On Board
Correct tie for role Name badge on left side
GWR lanyard and Ironed and security pass clean uniform
GWR belt No waistcoat
Clean and polished smart shoes (some roles require safety shoes - see your role profile
10 Men’s Uniform Stations, Revenue and On Board
Old lanyard No name badge
Non-ironed shirt
Shirt not tucked in
Trainers (unless for medical reasons)
11 Men’s Uniform Ambassadors
GWR gold tie GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
Smart new Ambassador’s jacket
Smart trousers
Clean and polished black safety shoes
12 Men’s Uniform Ambassadors
GWR tie off centre GWR name badge with collar undone on lanyard
Shirt tucked Too many badges untucked
Old non Ambassador waistcoat
Hands in pockets
13 Women’s Uniform Stations, Revenue and On Board
Correct neck tie Name badge on for role left side
Jacket and Shirt or blouse waistcoat or jacket without waistcoat (both are okay) Ironed and clean uniform
Black or tan tights Smart trousers, skirt or dress
Clean and polished smart shoes (some roles require safety shoes - see your role profile
14 Women’s Uniform Stations, Revenue and On Board
Correct neck tie Name badge on for role left side
GWR lanyard and security pass
Ironed and clean uniform
Smart trousers, skirt or dress
Clean and polished smart shoes (some roles require safety shoes - see your role profile
15 Women’s Uniform Stations, Revenue and On Board
Correct neck tie Name badge on for role left side
GWR lanyard and security pass
Ironed and clean uniform
Black or tan tights Smart trousers, skirt or dress
Clean and polished smart shoes (some roles require safety shoes - see your role profile
16 Women’s Uniform Stations, Revenue and On Board
No neck tie Shirt unbuttoned
No name badge
Shirt untucked
17 Women’s Uniform Stations, Revenue and On Board
Correct neck tie Name badge on for role left side
GWR lanyard and No waistcoat security pass with blouse
Black or tan tights Smart trousers, skirt or dress
Clean and polished smart shoes (some roles require safety shoes - see your role profile
18 Women’s Uniform Stations, Revenue and On Board
No lanyard or No neck tie name badge
Waistcoat with blouse
19 Women’s Uniform Ambassadors
GWR gold scarf GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
Smart new Ambassador’s jacket
Smart new ambassador’s dress
Clean and polished smart black shoes
20 Women’s Uniform Ambassadors
GWR scarf and GWR name badge collar undone on shirt
Shirt untucked Too many badges
Old non No Belt Ambassador jacket
Skirt rolled up
21 Men’s Outdoor Wear Stations, Revenue and On Board
GWR hat
GWR scarf GWR name badge on left side
GWR coat GWR lanyard and security pass
GWR gloves
22 Men’s Outdoor Wear Stations, Revenue and On Board
Non-GWR or old No name badge FGW coat
No lanyard and security pass
Non-GWR gloves
23 Women’s Outdoor Wear Stations, Revenue and On Board
GWR hat (Men’s version also an option)
GWR scarf GWR name badge
GWR coat GWR lanyard and security pass
GWR gloves
24 Women’s Outdoor Wear Stations, Revenue and On Board
Non-GWR hat or old FGW hat
Non-GWR scarf
25 Gateline Outdoor Wear
GWR scarf GWR name badge on left side
GWR Coat GWR lanyard and security pass
GWR Fleece undergarment - only to be worn under winter coat
26 Gateline Outdoor Wear
Non GWR scarf
No GWR Coat
GWR Fleece cannot be worn as a top layer or be visible
27 Men’s Smart Uniform Drivers
GWR tie GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
Smart jacket No waistcoat
Smart trousers
Clean and polished black safety shoes
28 Men’s Smart Uniform Drivers
GWR tie GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
Harrington jacket
Smart trousers
Clean and polished black safety shoes
29 Men’s Casual Uniform Drivers
GWR polo shirt GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
GWR belt Harrington jacket
GWR cargo trousers
Clean and polished black safety shoes
30 Men’s Casual Uniform Drivers
Name badge on right hand side
Smart jacket with GWR polo shirt
Non-GWR belt
Trainers or non-safety shoes (unless for medical reasons)
31 Women’s Smart Uniform Drivers
GWR neck tie GWR name badge on left side
Shirt tucked in GWR lanyard and security pass
Smart jacket or No waistcoat knitwear
Smart trousers or skirt
Clean and polished black safety shoes
32 Women’s Smart Uniform Drivers
GWR neck tie GWR name badge on left side
Shirt tucked in GWR layard and security pass
Harrington jacket
Smart trousers or skirt
Clean and polished black safety shoes
33 Women’s Casual Uniform Drivers
GWR polo shirt GWR name badge
Shirt tucked in GWR lanyard and security pass
GWR belt Optional Harrington jacket and/or fleece
GWR casual trousers
Clean and polished black safety shoes
34 Women’s Casual Uniform Drivers
Non-GWR lanyard
Smart jacket with GWR polo shirt
Shirt not tucked in
Trainers or non-safety shoes (unless for medical reasons)
35 Outdoor Wear Drivers
GWR name badge on left side
GWR short length coat
36 Outdoor Wear Drivers
GWR name badge on left side
GWR short length coat
37 Knitwear
GWR tie GWR name badge on left side
No waistcoat GWR lanyard and security pass (not pictured)
38 Knitwear
GWR neck tie GWR name badge on left side
No waistcoat GWR lanyard and security pass (not pictured)
39 Other Uniform Items
Chef’s whites, apron and hat
Chef’s whites, apron and hat
40 Other Uniform Items
Maternity shirt - no need for waistcoat or neck tie
41 GWR Tie and Neck Scarf
GOLD Customer Ambassador
SILVER Pullman, First Class Lounge, Night Riviera Sleeper, Revenue Protection
DARK TEAL All other roles tie
PURPLE GWR Heathrow Express Duty Managers
Hot Weather If you are required to wear a tie or neck If you are a driver, you may wear shorts scarf as part of your uniform, it must be if the weather is very hot. These must worn at all times. be tailored shorts in a dark colour. However, we understand wearing a tie Managers may challenge you if they feel or a neck scarf during very hot weather you are abusing this relaxation. can be uncomfortable, and so in these circumstances we’re happy for you to remove it.
42 Badges/Security Pass
You must have your name badge and Other badges security pass visible at all times. You can also wear a maximum of two Your name badge is worn on the left additional badges from this list: side of your top layer of clothing. It • First aid badge should have your first known name and job title. If you speak other • One Trade Union member’s badge languages you can have flags on • GWR supported charity badge your badge. • Other GWR issued badges Role specific badges They can be put on your jacket lapel If you work on our Pullman service, or on your lanyard. Night Riviera Sleeper, in our First Class lounges, or as a Revenue Lanyards Protection Inspector, you’ll be issued Only GWR-supplied lanyards should with an additional magnetic badge be worn with our uniforms. Trade to be worn on the right hand side of Union, old FGW or Building a your uniform. Greater West, or personal lanyards are not allowed.
Footwear Tights
Keep footwear clean and polished and We recommend women wear plain in a good state of repair. black or tan tights. However, if you are too hot we’re happy for you to decide Some roles will be provided with safety not to wear tights. footwear.This is detailed in your role profile. For any other roles, wear plain black shoes with a rubber or non-slip sole. You’re allowed heels - but to a maximum height of 60mm. If you have a medical condition that means you need different footwear, please discuss this with your line manager. 43 Your Appearance
How you look is really important allowed (keep them simple) to represent GWR and reflects our • Simple necklaces are allowed pride in our railway. Our customers expect to see GWR people looking Customer Hosts and Chefs professional, smart and showing pride in their appearance. • Fingernails - trimmed short with no nail varnish or false nails Our expectations are slightly different for roles that have a food safety and • Rings - one plain wedding band hygiene element. with no stones • No bracelets or charity bands as All roles they may harbour bacteria For all roles we expect you to: • Earrings - plain studs with no stones • Keep hair colour away from • Hair worn up and away from face extremes such as blue, green, pink, orange, yellow or purple • Keep beards and moustaches neat Hi visibility waistcoats and well groomed Hi visibility clothing as standard • Tattoos may be visible as long as uniform issue, is only required for the they do not have the potential to following roles: cause offence to customers Station Dispatch - these should be Non-food related roles orange in colour and must have poppers that enable the waistcoat to We’re happy for you to wear be pulled apart. additional accessories and jewellery, but keep it simple, understated and Customer Service colleagues - these please use common sense. should be green in colour. Here’s the basics of what we allow: GWR and Network Rail Managers working at stations during • One or two thin bracelets (for possessions - these should be green example faith bands, charity bands in colour with a pink horizontal stripe or an understated bangle) Engineering - engineering colleagues • A maximum of three rings with wear various hi visibility clothing as simple, discreet designs required under local arrangements at • Small and simple matching stud each depot. earrings (just one pair - and we For all other roles, please refer to SMS don’t allow stretch earrings) 0365-00. • Small nose and tongue studs are
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FCN 514160/00