Great Western Railway Version 3 (September 2018)

Uniform Standards 1

Contents:

Your ...... 4

Men’s Uniform - Stations, Revenue and On Board...... 6

Men’s Uniform - Ambassadors...... 12

Women’s Uniform - Stations, Revenue and On Board...... 14

Women’s Uniform - Ambassadors...... 20

Men’s Outdoor Wear - Stations, Revenue and On Board...... 22

Women’s Outdoor Wear - Stations, Revenue and On Board...... 24

Gateline Outdoor Wear...... 26

Men’s Smart Uniform - Drivers...... 28

Men’s Casual Uniform - Drivers...... 30

Women’s Smart Uniform - Drivers...... 32

Women’s Casual Uniform - Drivers...... 34

Outdoor Wear - Drivers...... 36

Knitwear...... 38

Other Uniform Items...... 40

GWR Tie and Neck ...... 42

Hot Weather...... 42

Badges/Security Pass...... 43

Footwear...... 43

Tights...... 43

Your Appearance...... 44

3 Your uniform:

Why is your GWR uniform so Why care how you wear it? important? A key part of making great We’re proud custodians of one of the experiences for our customers is to world’s greatest railways. exceed their expectations. They want to see smart, professional and friendly We’ve promised to revalue rail staff. When they don’t, it affects what in the hearts and minds of the they think about GWR. travelling public, but equally made a commitment to our people. We’ll Wearing your uniform with pride not do this by delivering truly great only helps make a great experience for experiences for our customers and our customers, it makes one for you. each other - meeting and exceeding To ensure consistency and high their expectations. standards, we have four simple We want you all to feel proud of GWR principles for wearing your uniform: and that you’re playing your part in • Keep it GWR - only wear garments making history. we’ve supplied as we outline in Your GWR uniform is central to this. our Standards. How you look and feel in it reflects • Wear your name badge and security strongly on you and on GWR. pass - keep your badge visible on the That’s why we’ve designed a GWR left side of the outer most layer of uniform that reflects our heritage. your . And with your input we’ve made it • Take pride in your appearance by modern and practical to wear while looking smart and professional. you’re at work. All uniform wearers in GWR, have the choice to order items • Care for your uniform by keeping of uniform from either gender, as long it clean and ironed. Use your dry as they meet the current uniform cleaning vouchers available from standards as described in this booklet your uniform coordinator for dry and they are within your points clean only items. allocation. The following pages have images to help show you to wear your uniform correctly - and incorrectly.

4

Men’s Uniform Stations, Revenue and On Board

Shirt done up Correct tie for role

GWR lanyard and Name badge on security pass left side

Jacket and Ironed and OR clean uniform and no waistcoat

Clean and polished smart (some roles require safety shoes - see your role profile

6 Men’s Uniform Stations, Revenue and On Board

No tie undone

No name badge

Waistcoat undone

7 Men’s Uniform Stations, Revenue and On Board

Correct tie for role

GWR lanyard and Name badge on security pass left side

Waistcoat and Ironed and no jacket clean uniform

Clean and polished smart shoes (some roles require safety shoes - see your role profile

8 Men’s Uniform Stations, Revenue and On Board

No tie Shirt undone

Shirt sleeves No name badge rolled up

Waistcoat undone

9 Men’s Uniform Stations, Revenue and On Board

Correct tie for role Name badge on left side

GWR lanyard and Ironed and security pass clean uniform

GWR No waistcoat

Clean and polished smart shoes (some roles require safety shoes - see your role profile

10 Men’s Uniform Stations, Revenue and On Board

Old lanyard No name badge

Non-ironed shirt

Shirt not tucked in

Trainers (unless for medical reasons)

11 Men’s Uniform Ambassadors

GWR gold tie GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

Smart new Ambassador’s jacket

Smart

Clean and polished black safety shoes

12 Men’s Uniform Ambassadors

GWR tie off centre GWR name badge with collar undone on lanyard

Shirt tucked Too many badges untucked

Old non Ambassador waistcoat

Hands in pockets

13 Women’s Uniform Stations, Revenue and On Board

Correct neck tie Name badge on for role left side

Jacket and Shirt or waistcoat or jacket without waistcoat (both are okay) Ironed and clean uniform

Black or tan Smart trousers, or

Clean and polished smart shoes (some roles require safety shoes - see your role profile

14 Women’s Uniform Stations, Revenue and On Board

Correct neck tie Name badge on for role left side

GWR lanyard and security pass

Ironed and clean uniform

Smart trousers, skirt or dress

Clean and polished smart shoes (some roles require safety shoes - see your role profile

15 Women’s Uniform Stations, Revenue and On Board

Correct neck tie Name badge on for role left side

GWR lanyard and security pass

Ironed and clean uniform

Black or tan tights Smart trousers, skirt or dress

Clean and polished smart shoes (some roles require safety shoes - see your role profile

16 Women’s Uniform Stations, Revenue and On Board

No neck tie Shirt unbuttoned

No name badge

Shirt untucked

17 Women’s Uniform Stations, Revenue and On Board

Correct neck tie Name badge on for role left side

GWR lanyard and No waistcoat security pass with blouse

Black or tan tights Smart trousers, skirt or dress

Clean and polished smart shoes (some roles require safety shoes - see your role profile

18 Women’s Uniform Stations, Revenue and On Board

No lanyard or No neck tie name badge

Waistcoat with blouse

19 Women’s Uniform Ambassadors

GWR gold scarf GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

Smart new Ambassador’s jacket

Smart new ambassador’s dress

Clean and polished smart black shoes

20 Women’s Uniform Ambassadors

GWR scarf and GWR name badge collar undone on shirt

Shirt untucked Too many badges

Old non No Belt Ambassador jacket

Skirt rolled up

21 Men’s Outdoor Wear Stations, Revenue and On Board

GWR

GWR scarf GWR name badge on left side

GWR GWR lanyard and security pass

GWR gloves

22 Men’s Outdoor Wear Stations, Revenue and On Board

Non-GWR or old No name badge FGW coat

No lanyard and security pass

Non-GWR gloves

23 Women’s Outdoor Wear Stations, Revenue and On Board

GWR hat (Men’s version also an option)

GWR scarf GWR name badge

GWR coat GWR lanyard and security pass

GWR gloves

24 Women’s Outdoor Wear Stations, Revenue and On Board

Non-GWR hat or old FGW hat

Non-GWR scarf

25 Gateline Outdoor Wear

GWR scarf GWR name badge on left side

GWR Coat GWR lanyard and security pass

GWR Fleece - only to be worn under winter coat

26 Gateline Outdoor Wear

Non GWR scarf

No GWR Coat

GWR Fleece cannot be worn as a layer or be visible

27 Men’s Smart Uniform Drivers

GWR tie GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

Smart jacket No waistcoat

Smart trousers

Clean and polished black safety shoes

28 Men’s Smart Uniform Drivers

GWR tie GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

Harrington jacket

Smart trousers

Clean and polished black safety shoes

29 Men’s Casual Uniform Drivers

GWR GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

GWR belt Harrington jacket

GWR cargo trousers

Clean and polished black safety shoes

30 Men’s Casual Uniform Drivers

Name badge on right hand side

Smart jacket with GWR polo shirt

Non-GWR belt

Trainers or non-safety shoes (unless for medical reasons)

31 Women’s Smart Uniform Drivers

GWR neck tie GWR name badge on left side

Shirt tucked in GWR lanyard and security pass

Smart jacket or No waistcoat knitwear

Smart trousers or skirt

Clean and polished black safety shoes

32 Women’s Smart Uniform Drivers

GWR neck tie GWR name badge on left side

Shirt tucked in GWR layard and security pass

Harrington jacket

Smart trousers or skirt

Clean and polished black safety shoes

33 Women’s Casual Uniform Drivers

GWR polo shirt GWR name badge

Shirt tucked in GWR lanyard and security pass

GWR belt Optional Harrington jacket and/or fleece

GWR casual trousers

Clean and polished black safety shoes

34 Women’s Casual Uniform Drivers

Non-GWR lanyard

Smart jacket with GWR polo shirt

Shirt not tucked in

Trainers or non-safety shoes (unless for medical reasons)

35 Outdoor Wear Drivers

GWR name badge on left side

GWR short length coat

36 Outdoor Wear Drivers

GWR name badge on left side

GWR short length coat

37 Knitwear

GWR tie GWR name badge on left side

No waistcoat GWR lanyard and security pass (not pictured)

38 Knitwear

GWR neck tie GWR name badge on left side

No waistcoat GWR lanyard and security pass (not pictured)

39 Other Uniform Items

Chef’s whites, and hat

Chef’s whites, apron and hat

40 Other Uniform Items

Maternity shirt - no need for waistcoat or neck tie

41 GWR Tie and Neck Scarf

GOLD Customer Ambassador

SILVER Pullman, First Class Lounge, Night Riviera Sleeper, Revenue Protection

DARK TEAL All other roles tie

PURPLE GWR Heathrow Express Duty Managers

Hot Weather If you are required to wear a tie or neck If you are a driver, you may wear scarf as part of your uniform, it must be if the weather is very hot. These must worn at all times. be tailored shorts in a dark colour. However, we understand wearing a tie Managers may challenge you if they feel or a neck scarf during very hot weather you are abusing this relaxation. can be uncomfortable, and so in these circumstances we’re happy for you to remove it.

42 Badges/Security Pass

You must have your name badge and Other badges security pass visible at all times. You can also wear a maximum of two Your name badge is worn on the left additional badges from this list: side of your top layer of clothing. It • First aid badge should have your first known name and job title. If you speak other • One Trade Union member’s badge languages you can have flags on • GWR supported charity badge your badge. • Other GWR issued badges Role specific badges They can be put on your jacket lapel If you work on our Pullman service, or on your lanyard. Night Riviera Sleeper, in our First Class lounges, or as a Revenue Lanyards Protection Inspector, you’ll be issued Only GWR-supplied lanyards should with an additional magnetic badge be worn with our . Trade to be worn on the right hand side of Union, old FGW or Building a your uniform. Greater West, or personal lanyards are not allowed.

Footwear Tights

Keep footwear clean and polished and We recommend women wear plain in a good state of repair. black or tan tights. However, if you are too hot we’re happy for you to decide Some roles will be provided with safety not to wear tights. footwear.This is detailed in your role profile. For any other roles, wear plain black shoes with a rubber or non- sole. You’re allowed heels - but to a maximum height of 60mm. If you have a medical condition that means you need different footwear, please discuss this with your line manager. 43 Your Appearance

How you look is really important allowed (keep them simple) to represent GWR and reflects our • Simple are allowed pride in our railway. Our customers expect to see GWR people looking Customer Hosts and Chefs professional, smart and showing pride in their appearance. • Fingernails - trimmed short with no nail varnish or false nails Our expectations are slightly different for roles that have a food safety and • Rings - one plain wedding band hygiene element. with no stones • No bracelets or charity as All roles they may harbour bacteria For all roles we expect you to: •  - plain studs with no stones • Keep hair colour away from • Hair worn up and away from face extremes such as blue, green, pink, orange, yellow or purple • Keep beards and moustaches neat Hi visibility and well groomed Hi visibility clothing as standard • Tattoos may be visible as long as uniform issue, is only required for the they do not have the potential to following roles: cause offence to customers Station Dispatch - these should be Non-food related roles orange in colour and must have poppers that enable the waistcoat to We’re happy for you to wear be pulled apart. additional accessories and , but keep it simple, understated and Customer Service colleagues - these please use common sense. should be green in colour. Here’s the basics of what we allow: GWR and Network Rail Managers working at stations during • One or two thin bracelets (for possessions - these should be green example faith bands, charity bands in colour with a pink horizontal stripe or an understated bangle) Engineering - engineering colleagues • A maximum of three rings with wear various hi visibility clothing as simple, discreet designs required under local arrangements at • Small and simple matching stud each depot. earrings (just one pair - and we For all other roles, please refer to SMS don’t allow stretch earrings) 0365-00. • Small nose and tongue studs are

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FCN 514160/00