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Q2 2014 Data Report

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Q2 2014 Data Report Monitoring company performance – quarterly reporting Ofgem monitors the performance of domestic suppliers in relation to debt, disconnection, prepayment meters and help for customers in vulnerable positions. Information is collected from suppliers on a quarterly and annual basis and the data received is set out in the tables that follow and published on the Ofgem website. The published data should be read in conjunction with the accompanying guidance notes which contains definitions on the data collected. The guidance is available on the Ofgem website at the link below: Social Obligations Reporting Guidance Notes You may notice that a data field is left blank. This indicates that the supplier was unable to provide the required data for that specific reporting period. For the reconnections table, suppliers will only be shown if they have disconnected customers in the relevant reporting period. Payment Methods June 2014 Quarterly Budgeting Monthly Prepayment Electricity cash / Fuel Direct payment Other Total direct debit meter cheque schemes Addito 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Axis Telecom 95.6% 0.0% 0.0% 0.0% 0.0% 4.4% 100.0% British Gas 50.2% 21.0% 23.0% 0.1% 2.8% 2.9% 100.0% Co-operative Energy 83.6% 0.3% 15.9% 0.0% 0.2% 0.0% 100.0% E.ON 51.8% 17.0% 27.5% 0.1% 1.0% 2.5% 100.0% economyenergy 0.0% 99.6% 0.4% 0.0% 0.0% 0.0% 100.0% Ecotricity 39.6% 24.3% 26.8% 0.0% 0.1% 9.2% 100.0% EDF Energy 56.5% 14.9% 21.3% 0.1% 2.9% 4.3% 100.0% Epower 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Extraenergy 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% First Utility 79.2% 0.1% 0.0% 0.0% 0.0% 20.7% 100.0% Flow Energy 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Good Energy 59.6% 0.3% 30.1% 0.0% 0.0% 10.0% 100.0% Green Energy 46.8% 0.4% 0.8% 0.0% 0.0% 52.0% 100.0% isupply 94.6% 0.0% 0.1% 0.0% 5.1% 0.2% 100.0% LoCO2 Energy 86.3% 0.1% 4.9% 0.0% 0.0% 8.7% 100.0% npower 57.3% 12.6% 24.0% 0.1% 0.9% 5.0% 100.0% Ovo Energy 95.7% 0.3% 0.0% 0.0% 0.0% 3.9% 100.0% Pioneerenergy 72.1% 0.0% 20.1% 0.0% 0.0% 7.8% 100.0% Scottish and Southern 53.2% 15.5% 24.3% 0.1% 1.0% 5.9% 100.0% Scottish Power 64.5% 16.1% 14.3% 0.0% 4.1% 0.9% 100.0% Spark Energy 61.4% 22.3% 16.2% 0.0% 0.1% 0.0% 100.0% Utilita 0.4% 99.1% 0.5% 0.0% 0.0% 0.0% 100.0% Utility Warehouse 88.0% 6.9% 0.2% 0.0% 0.0% 5.0% 100.0% Industry 56.0% 16.5% 21.5% 0.1% 2.0% 3.9% 100.0% Page 2 of 13 Quarterly Budgeting Monthly Prepayment Gas cash / Fuel Direct payment Other Total direct debit meter cheque schemes Addito 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Axis Telecom 95.0% 0.0% 0.0% 0.0% 0.0% 5.0% 100.0% Better Energy 97.6% 0.4% 0.0% 0.0% 0.0% 2.0% 100.0% British Gas 47.7% 16.4% 29.1% 0.2% 3.7% 3.0% 100.0% Co-operative Energy 85.6% 0.2% 13.8% 0.0% 0.3% 0.0% 100.0% Dali Gas 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% E.ON 57.1% 18.2% 21.5% 0.1% 1.1% 1.9% 100.0% economyenergy 0.0% 99.8% 0.2% 0.0% 0.0% 0.0% 100.0% Ecotricity 40.6% 28.8% 23.4% 0.0% 0.1% 7.2% 100.0% EDF Energy 65.8% 13.2% 14.5% 0.1% 3.1% 3.2% 100.0% Epower 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Extraenergy 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% First Utility 80.1% 0.1% 0.0% 0.0% 0.0% 19.8% 100.0% Flow Energy 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Good Energy 66.9% 0.0% 28.6% 0.0% 0.0% 4.4% 100.0% npower 65.1% 12.3% 17.7% 0.1% 0.7% 4.1% 100.0% Ovo Energy 96.0% 0.3% 0.0% 0.0% 0.0% 3.7% 100.0% Pioneerenergy 72.5% 0.0% 19.5% 0.0% 0.0% 8.0% 100.0% Scottish and Southern 58.6% 13.3% 21.0% 0.1% 1.3% 5.6% 100.0% Scottish Power 72.1% 13.4% 10.4% 0.0% 3.6% 0.5% 100.0% Spark Energy 65.0% 22.0% 13.0% 0.0% 0.0% 0.0% 100.0% Utilita 0.5% 98.5% 0.9% 0.0% 0.0% 0.0% 100.0% Utility Warehouse 88.8% 6.4% 0.1% 0.0% 0.0% 4.7% 100.0% Zog Energy 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Industry 58.3% 14.9% 20.9% 0.1% 2.4% 3.4% 100.0% Page 3 of 13 Debt by Quarter June 2014 Percentage Percentage Percentage Percentage Number of Number of of of of of Average Average credit PPM Percentage customers customers Number of customers customers debt per debt per customers customers of PPM repaying a repaying a customers Electricity repaying a repaying a customer customer in repaying a repaying a customers debt who debt who in arrears debt who debt who repaying a arrears debt debt in debt owe owe (millions) owe under owe over debt (millions) (millions) between between £100 £600 £100- £300 £300- £600 Q2 2013 0.7 0.4 8% 40% 29% 16% 16% £457 0.5 £450 Q3 2013 0.7 0.4 8% 40% 29% 16% 16% £457 0.5 £466 Q4 2013 0.7 0.4 8% 43% 27% 14% 16% £457 0.5 £460 Q1 2014 0.6 0.4 8% 37% 28% 16% 18% £516 0.5 £473 Q2 2014 0.5 0.3 8% 36% 28% 17% 19% £527 0.5 £495 Percentage Percentage Percentage Percentage Number of Number of of of of of Average Average credit PPM Percentage customers customers Number of customers customers debt per debt per customers customers of PPM repaying a repaying a customers Gas repaying a repaying a customer customer in repaying a repaying a customers debt who debt who in arrears debt who debt who repaying a arrears debt debt in debt owe owe (millions) owe under owe over debt (millions) (millions) between between £100 £600 £100- £300 £300- £600 Q2 2013 0.7 0.3 10% 32% 34% 19% 16% £481 0.4 £489 Q3 2013 0.7 0.4 11% 32% 33% 18% 16% £485 0.5 £490 Q4 2013 0.6 0.4 11% 38% 30% 16% 16% £486 0.4 £466 Q1 2014 0.5 0.3 10% 35% 29% 17% 18% £525 0.4 £472 Q2 2014 0.5 0.3 10% 33% 30% 18% 19% £539 0.5 £489 Page 4 of 13 Debt Repayment April - June 2014 Average Average Number of Average Average number of number of customers weekly weekly weeks to weeks to Electricity repaying a amount amount recover debt recover debt debt towards debt towards debt (non-PPM) (PPM) Addito 0 £0.00 0 £0.00 0 Axis Telecom 0 £0.00 0 £0.00 0 British Gas 195,721 £7.76 46 £7.07 88 Co-operative Energy 314 £9.79 39 £5.00 146 E.ON 169,209 £5.81 61 £6.95 88 economyenergy 0 £0.00 0 £0.00 0 Ecotricity 767 £8.17 68 £7.36 101 EDF Energy 150,860 £6.16 68 £5.15 164 Epower 0 £0.00 0 £0.00 0 Extraenergy 0 £0.00 0 £0.00 0 First Utility 321 £15.08 230 £20.00 74 Flow Energy 11 £18.20 44 £0.00 0 Good Energy 199 £9.65 66 £16.27 764 Green Energy 176 £11.35 48 £7.50 128 isupply 358 £20.00 150 £0.00 0 LoCO2 Energy 52 £30.90 27 £0.00 0 npower 102,811 £5.48 73 £7.03 118 Ovo Energy 2,975 £19.33 24 Pioneerenergy 0 £0.00 0 £0.00 0 Scottish and Southern 143,078 £6.46 153 £4.72 136 Scottish Power 123,534 £4.45 49 Spark Energy 1,469 £12.53 34 £7.58 74 Utilita 1,562 £9.87 35 £3.66 77 Utility Warehouse 5,671 £9.26 46 £9.78 95 Total 899,088 £6.17 66 £6.47 109 Page 5 of 13 Average Average Number of Average Average number of number of customers weekly weekly Gas weeks to weeks to repaying a amount amount recover debt recover debt debt towards debt towards debt (non-PPM) (PPM) Addito 0 £0.00 0 £0.00 0 Axis Telecom 0 £0.00 0 £0.00 0 Better Energy 0 £0.00 0 £0.00 0 British Gas 269,410 £8.40 46 £7.48 103 Co-operative Energy 264 £12.30 39 £5.00 133 Dali Gas 398 £0.00 0 £0.00 0 E.ON 123,884 £5.35 58 £6.56 98 economyenergy 0 £0.00 0 £0.00 0 Ecotricity 313 £7.51 73 £4.81 151 EDF Energy 118,013 £6.73 67 £5.63 167 Epower 0 £0.00 0 £0.00 0 Extraenergy 0 £0.00 0 £0.00 0 First Utility 260 £19.05 235 £20.00 98 Flow Energy 11 £18.20 44 £0.00 0 Good Energy 114 £23.22 54 £7.50 446 npower 101,192 £5.99 72 £7.16 121 Ovo Energy 2,235 £49.98 41 Pioneerenergy 0 £0.00 0 £0.00 0 Scottish and Southern 123,232 £6.89 155 £4.91 126 Scottish Power 90,075 £4.53 49 Spark Energy 1,018 £12.80 35 £5.05 123 Utilita 840 £57.08 26 £3.85 49 Utility Warehouse 5,139 £8.83 58 £9.72 96 Zog Energy 0 £0.00 0 £0.00 0 Total 836,398 £6.76 64 £6.82 114 Page 6 of 13 Prepayment Meters April - June 2014 PPMs installed Number of Number of this quarter, PPMs installed Electricity PPMs installed requested by this quarter to this quarter customers recover debt without a debt Addito 0 0 0 Axis Telecom 0 0 0 British Gas 24,444 23,197 1,247 Co-operative Energy 16 1 15 E.ON 7,685 5,410 2,275 economyenergy 0 0 0 Ecotricity 67 39 28 EDF Energy 7,524 7,079 445 Epower 0 0 0 Extraenergy 0 0 0 First Utility 126 1 125 Flow Energy 0 0 0 Good Energy 6 5 1 Green Energy 3 3 0 isupply 0 0 0 LoCO2 Energy 0 0 0 npower 6,515 5,875 640 Ovo Energy 321 220 101 Pioneerenergy 0 0 0 Scottish and Southern 9,815 6,974 2,841 Scottish Power 2,469 0 Spark Energy 80 12 68 Utilita 21,059 270 20,789 Utility Warehouse 1,341 791 550 Total 81,471 49,877 29,125 Page 7 of 13 PPMs installed Number of Number of this quarter, PPMs installed Gas PPMs installed requested by this quarter to this quarter customers recover debt without a debt Addito 0 0 0 Axis Telecom 0 0 0 Better Energy 0 0 0 British Gas 28,456 27,263 1,193 Co-operative Energy 9 2 7 Dali Gas 0 0 0 E.ON 8,045 6,141 1,904 economyenergy 0 0 0 Ecotricity 47 16 31 EDF Energy 6,530 6,176 354 Epower 0 0 0 Extraenergy 0 0 0 First Utility 78 2 76 Flow Energy 0 0 0 Good Energy 2 2 0 npower 6,194 5,768 426 Ovo Energy 260 172 88 Pioneerenergy 0 0 0 Scottish and Southern 8,568 6,493 2,075 Scottish Power 1,191 0 Spark Energy 369 10 359 Utilita 19,045 259 18,786 Utility Warehouse 1,190 744 446 Zog Energy 0 0 0 Total 79,984 53,048 25,745 Page 8 of 13 Disconnections for Debt April - June 2014 Number of Number of Average Number of customers customers not period of customers reconnected yet disconnection Electricity disconnected this quarter reconnected in days (for for debt this (from those (who were those quarter disconnected disconnected disconnected this quarter) this quarter) this quarter) Addito 0 0 0 0 Axis Telecom 0 0 0 0 British Gas 0 0 0 0 Co-operative Energy 0 0 0 0 E.ON 2 1 1 0 economyenergy 0 0 0 0 Ecotricity 3 3 0 6 EDF Energy 0 0 0 0 Epower 0 0 0 0 Extraenergy 0 0 0 0 First Utility 0 0 0 0 Flow Energy 0
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