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Desempeño Económico, Social Y Medioambiental Evolución De Los Principales Indicadores

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Desempeño Económico, Social Y Medioambiental Evolución De Los Principales Indicadores desempeño económico, social y medioambiental Evolución de los principales indicadores 2011 2010 Volumen de negocio (en millones de euros) Ventas 13.793 12.527 Resultados y cash flow (en millones de euros) Beneficio operativo (EBITDA) 3.258 2.966 Beneficio de explotación (EBIT) 2.522 2.290 Beneficio neto 1.946 1.741 Beneficio neto atribuido a la dominante 1.932 1.732 Cash flow 2.613 2.540 Ratios financieros y de gestión ROE 28% 30% ROCE 37% 39% Otra información relevante Número de tiendas 5.527 5.044 Aperturas netas 483 437 Número de mercados con presencia comercial 82 77 Número de empleados 109.512 100.138 Porcentaje hombres / mujeres 20,5/79,5% 19,5/80,5% Consumo energético global (en terajulios) 3.381 3.230 Número de proveedores 1.398 1.337 Inversión social (en millones de euros) 14 11 Datos relevantes Ventas 15.000 13.793 12.527 12.500 10.407 11.048 9.435 10.000 7.500 5.000 2.500 0 2007 2008 2009 2010 2011 Ventas por áreas geográficas 25% 45% España Europa (sin España) 18% Asia y resto del mundo 12% América Resultado neto 2.500 1.946 2.000 1.741 1.500 1.258 1.262 1.322 1.000 500 0 2007 2008 2009 2010 2011 Número de empleados 0 20.000 40.000 60.000 80.000 100.000 120.000 2011 109.512 2010 100.138 2009 92.301 2008 89.112 2007 79.517 índice Inditex plantea un informe anual integrado de su desempeño económico, social y medioambiental con el objetivo de alcanzar la máxima transparencia en su relación con todos los grupos de interés memoria anual 2011 índice 06 Carta del presidente | 08 Modelo de negocio | 10 Repaso al ejercicio 2011 Hitos del año. Presencia internacional | 22 Formatos comerciales. Zara. Pull&Bear. Massimo Dutti. Bershka. Stradivarius. Osyho. Zara Home. Uterqüe. | 42 Clientes 54 Proveedores | 70 Empleados | 84 Comunidad | 100 Accionistas. Informe económico-financiero. Informe de gestión consolidado. Informe de gobierno corporativo. Informe del comité auditoría y control. Informe de la comisión de nombramientos y retribuciones 258 Balance de sostenibilidad. Indicadores medioambientales. Indicadores sociales 282 Verificación auditoría GRI | 284 Indicadores Global Reporting Initiative - 5 - Este crecimiento ha tenido también su reflejo en las Carta del sedes operativas de las cadenas en España, donde se encuentran sus centros de diseño, creatividad y desarrollo de productos, y en el que se concentra su actividad propia presidente de fabricación y logística. Tanto la sede central, que va a añadir 70.000 metros cuadrados de superficie, como las diversas plataformas logísticas, que van a ampliar instalaciones y a incorporar tecnología pionera en materia de distribución textil, siguen siendo el centro de importantes inversiones que van a permitir generar una cantidad notable de puestos de trabajo. Dentro de la estrategia global de la Compañía, quiero destacar también el relevante papel que tiene internet para Inditex, que siempre ha focalizado sus esfuerzos en Estimados amigos: el contacto directo con el cliente. Las diferentes cadenas han ampliado su presencia en este canal, las ventas online se han extendido ya a un buen número de países europeos Quiero comenzar esta carta con una referencia a la y, en el caso de Zara, también a EE.UU. y a Japón, en un importancia que 2011 ha tenido en el ámbito institucional proceso que va a continuar progresivamente hasta cubrir para todos los que formamos el Grupo Inditex. la totalidad de los mercados en los que opera Inditex. Personalmente, debo manifestar el honor que supone tomar el relevo en la Presidencia de nuestra compañía Las ventas consolidadas del Grupo Inditex han crecido un de manos de una persona como Amancio Ortega. 10% sobre las cifras de 2010, tanto como consecuencia de la expansión de la Compañía como por el comportamiento Inditex es el fruto de un trabajo de décadas, caracterizado de las ventas en las tiendas ya existentes, que crecieron por el esfuerzo y la dedicación día a día de un gran equipo un 4%. Este crecimiento rentable nos ha permitido seguir humano, y la existencia de unos valores compartidos. invirtiendo en la propia compañía más de 1.300 millones, Este equipo y estos valores son sin duda el bien más en línea con nuestra filosofía. Entre los destinatarios de esta preciado de este Grupo, la base sobre la que quiere inversión se encuentra la nueva tienda en la Quinta Avenida seguir levantando firmemente su futuro, y una garantía neoyorquina, que, inaugurada ya durante el presente de que la aspiración por el trabajo bien hecho y por la ejercicio 2012, ha permitido presentar el nuevo concepto excelencia en los métodos se sigue transmitiendo a cada de Zara, un espacio arquitectónico que combina belleza nuevo equipo que se incorpora a esta empresa común. y funcionalidad y que incorpora los últimos avances en Este año tengo la satisfacción de poder decir que se han nuestro programa de ecoeficiencia. Efectivamente, por su unido a ella casi 10.000 personas más, y que somos ya tamaño y ubicación se ha configurado como una auténtica 110.000 los que formamos parte del Grupo. tienda de referencia global para nuestra marca Zara. Esta dimensión humana permite tener una riqueza Precisamente en el ámbito medioambiental, 2011 ha sido cultural global de la que nos sentimos especialmente el primer año de aplicación del nuevo plan estratégico orgullosos. Es ésta una empresa que vive y trabaja la ‘Inditex Sostenible 2011-2015’, que continua y profundiza moda como una pasión que abarca los cinco continentes los objetivos de planes anteriores. Su eje principal es el y que intenta enlazar con cada una de las calles en las programa de tiendas ecoeficientes, cuyos modelos están que se ubican sus tiendas, por lo que la diversidad que alcanzando las calificaciones más elevadas por parte de la compone es un valor añadido para esa proyección los organismos externos de certificación más exigentes. universal que busca. En el ejercicio 2011 el Grupo estaba Este ambicioso programa busca la implantación de presente ya en 82 mercados tras inaugurar sus primeras espacios de moda que incorporen medidas de máxima tiendas en Australia, Suráfrica, Taiwán y Azerbajan, lo que eficiencia energética que aseguren tanto la racionalización ha permitido profundizar en las colecciones creadas para del consumo y el uso de material medioambientalmente el Hemisferio Sur del planeta. En total, se han abierto 483 certificado como el reciclaje inteligente del agua o del nuevas tiendas nada menos que en 49 países distintos. cartonaje y la recogida selectiva de residuos. - 6 - memoria anual 2011 Gracias a estas iniciativas se ha reducido el consumo de Con vistas al ejercicio 2012, debo subrayar la solidez y energía un 20% y las emisiones de CO2 hasta en un 30%. El convicción con la que la empresa afronta su estrategia plan, desarrollado tras años de investigación académica, de crecimiento global basada en una notable capacidad tiene como objetivo tener implantadas estas medidas en de inversión que va a permitir seguir generando nuevos todas las tiendas del mundo para el año 2020. puestos de trabajo. El Grupo tiene previsto comenzar nuevas operaciones en varios mercados manteniendo La sostenibilidad social es el otro gran eje de nuestra el fuerte ritmo de apertura de tiendas. Con relación a filosofía. Inditex cuenta seguramente con los mejores internet, Zara lanzará las ventas de comercio electrónico proveedores textiles del mundo, y ha escogido una en China y el resto de los conceptos consolidarán su filosofía de actuación muy clara basada en dos grandes presencia en los países donde desarrollan su actividad. principios: la tolerancia cero ante incumplimientos del En este próximo ejercicio, profundizaremos en todos Código de Conducta y, en su caso, el apoyo de nuestros estos aspectos que han permitido colocar al Grupo como equipos para la mejora de las condiciones en nuestra uno de los operadores de referencia internacional en el cadena de suministro, en un claro compromiso tanto mundo de la moda. con el desarrollo progresivo de las condiciones sociales, como con la generación de puestos de trabajo y de riqueza Queremos seguir teniendo esta fascinante relación con social. Contamos sin duda con los mejores aliados en el nuestros clientes de los cinco continentes, ofrecer la empeño, igualmente implicados en esta tarea. mejor calidad y el mejor servicio, aportando productos Nuestra participación en plataformas internacionales de confianza, socialmente responsables y sostenibles. tales como Ethical Trading Initiative, o la profundización Sé que cada uno de quienes integramos esta empresa de nuestro acuerdo con la International Textile Garments tenemos esta vocación firme, empeño por el que me and Leather Workers’ Federation (ITGLWF), así como siento especialmente orgulloso. nuestro compromiso con Global Compact, se revelan como herramientas de aprendizaje en la aplicación de las mejores prácticas, y de conocimiento para anticipar y Pablo Isla resolver cualquier incidencia. Presidente - 7 - Modelo de negocio Más de 21 millones Más de 109.000 Más de 1.300 de seguidores en profesionales proveedores en Facebook continua mejora clientes empleados proveedores tienda diseño 5.527 tiendas en En 2011, comercialización 82 mercados y cinco de más de 1,9 millones continentes de prendas de algodón 483 nuevas tiendas orgánico todas con criterios de ecoeficiencia Lugar en el que convergen los Más de 1.000 profesionales deseos de moda del cliente y dedicados al diseño y las propuestas de los equipos desarrollo de producto. de diseño de las cadenas. Cada cadena cuenta con su Son el principal soporte de propio equipo, cuyo trabajo imagen de nuestras marcas: está centrado en el análisis localizaciones privilegiadas del mercado con el objetivo en las principales ciudades; de reaccionar ante los deseos escaparates meticulosamente de los clientes en el menor concebidos; singular tiempo posible.
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