EXHIBIT A BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Order Instituting Rulemaking to Evaluate Telecommunications Corporations Service R.11-12-001 Quality Performance and Consider Modifications to Service Quality Rules EMERGENCY MOTION OF THE UTILITY REFORM NETWORK (TURN) URGING THE COMMISSION TO TAKE IMMEDIATE ACTION TO PROTECT VERIZON CUSTOMERS AND PREVENT FURTHER DETERIORATION OF VERIZON'S LANDLINE NETWORK William R. Nusbaum Managing Attorney
[email protected] Christine Mailloux Staff Attorney
[email protected] Regina Costa Telecommunications Research Director
[email protected] The Utility Reform Network 785 Market St., Suite 1400 San Francisco, CA 94103 Tel: 415-929-8876 Fax: 415-9291132 Filed: March 17, 2014 I. INTRODUCTION ..................................................................................................... 1 II. SUMMARY OF VERIZON’S ACTIONS TO DEGRADE SERVICE QUALITY................................................................................................................... 1 III. SUMMARY OF REQUESTED RELIEF ................................................................ 5 IV. THE RECORD TO DATE ALREADY SHOWS THAT VERIZON HAS FAILED TO MEET IT'S STATUTORY OBLIGATIONS TO PROVIDE ADEQUATE SERVICE. ........................................................................................... 6 V. NEW EVIDENCE CONFIRMS THAT VERIZON IS ACTIVELY IMPLEMENTING A STRATEGY TO FORGO NECESSARY MAINTENANCE AND, INSTEAD, FORCE CALIFORNIA PHONE SERVICE CUSTOMERS TO MIGRATE TO NON-COPPER SERVICES. ......................