Rough Sleepers Services You do not need a fixed address We can help you to find accommodation, claim benefits You do not need identification or find a doctor. We do daily street outreach and we will Your immigration status does not matter come to you If you have any issues registering or accessing a GP practice, a local Healthwatch How to contact the Rough Sleeper Team can direct you to advice The service offers a FREEPHONE number - 0800 970 You have a right to register and receive 2304. You will be recieve telephone support from staff at treatment from a GP practice Brighter Futures 7 days a week 24 hours a day

Help for the Homeless T: 07507 999850, 07783 145034 01782 683080

to Burslem 6 Hostel Accommodation and 5. Caribbean Center and Longton 12 7 Central NORSACA, Lindsay Annxex, Cannon Place, Hanley Forest Drop In Services Cobridge Park T: 01782 267888, 01782 461410 You will have your own room. You can talk to us about 6. SoT Churches Community Night Shelter, 9 Chapel what help you would like. If you have previously been No rt Lane, Burslem, ST6 2AB. Wed 6 - 8pm, Sat 4 - 6pm hw excluded, we will consider you again. Drop-in services Festival o 2 o T: 079740 72933 or 07855 434189 Park d provide a warm welcome, companionship, and often a free meal or snack. 7. Open Door, Christchurch Hanley 291 Waterloo Rd, Stoke 10 1. Concrete – Destination: Home Eturia T: 01782 844718 308 London Road, Stoke T: 0330 094 5558 8. Open Door, St. Marks Church 9 Homeless Single Adults, and couples aged 18+ Broad Street, Shelton, Staffordshire, ST1 4LT 5 T: 01782 844718 10 2. Brighter Futures 8 4 90 Hope Street, Hanley 9. Compassion Kitchen Sacred Heart Social Club, 1 Eastwood Place, Hanley, T: 01782 279234 A5 0 Hanley 0 Homeless Single Adults, and couples aged 18+ Stoke Park

3. Lifehouse – Adullam Homes 10. Manna House

53 Regent Rd, Stoke Shelton i 1 Vale Street, Stoke n T: 01782 280559, 07828 924522 U T: 01782 914916 fs af St Homeless Single Adults , aged 18+ 11. Restart A 500

Bemersley House, Gitana St, Stoke 4. The Macari Centre 3 T: 01782 815879 Unit 4, Parks Works, Regent Road Stoke T: 07500 771682 / 07884 586129 12. Gingerbread, Rothesay Court, Longton (Homeless Homeless Single Adults , aged 18+ Lone Parents and Couples) T. 01782 344740 1

Social Care EMPTY BUILDINGS Rough Sleeper Helpline If you feel that your physical or mental wellbeing is ARE DANGEROUS at risk then you are entitled to an assessment of your needs which must focus on the outcomes don’t light fires indoors 0800 970 2304 important to you. Know a safe way out! Free from landlines and pay phones but Social Care Contact Centre, some mobile providers may charge Stoke, T: 0800 561 0015, For emergencies outside of office hours, contact In an emergency call: the Emergency Duty Team on T: 01782 234234 Drug and Alcohol Misuse Needle Exchange Housing If you use needles, it is important to use and dispose of If you are concerned about your use of alcohol, them as safely as possible. This will help to keep you We can provide you with information and advice on drugs, or ‘legal highs’ then we may be able to help. and others safer. Needle exchange schemes operate housing issues, help you to find accommodation, as Call us to discuss your circumstances. well as give you advice on benefits, debt, or rent across Stoke-on-Trent. arrears. CDAS Needle Exchange Hanley CDAS, Hanley, T: 01782 283113 Housing Solutions Service 76-82 Hope Street T:01782 283113 Staffordshire Treatment and Recovery Service Stoke, T: 01782 233696 (STARS), Humankind, Newcastle, T: 01782 639856 Lloyds Pharmacy - 84 Upper Huntbach Street, Hanley ST1 2BU For emergencies outside of office hours contact the FRANK, T: 0300 123 6600 Call: 01782 266 229 Emergency Duty Team on T: 01782 234234 Weekday Opening Times: Mon–Fri 8.30am–6.30pm Weekend Opening Times: Sat 9am–5.30pm

Lloyds Pharmacy - Cobridge Community Sexual Health or Exploitation Foodbanks Health Centre, Cobridge ST6 2JN If you are concerned about your sexual health or You may be eligible for free food from a foodbank. Call: 01782 268 009 believe that you may be being exploited or you are Ordinarily you will need to be introduced by an Weekday Opening Times: Mon–Fri 9am–6pm actively sex working, then we may be able to help. organisation who will provide you with a voucher. Weekend Opening Times: Sat 9am–1pm Adult Sex Workers Service, Hanley, Lloyds Pharmacy - 128 Werrington Road, T: 07467 822005, T: 07876 442317 For locations and opening times of all Foodbanks Bucknall ST2 9AJ operating in Stoke-on-Trent call T: 01782 899018 Call: 01782 219 830 Savana, Hanley, T: 01782 433204 or visit stokeontrent.foodbank.org.uk Weekday Opening Times: Mon, Tue, Wed and Fri (24 hr message line) 8.30am–6pm. Thurs 8.30am–5.30pm Weekend Opening Times: Sat 9am–1pm

Lloyds Pharmacy Young People If you are between 16 and 30 Fenton Health Centre, Glebedale Road, Domestic Abuse can affect anyone, and years old, then you may qualify for specialist services Fenton ST4 3AQ can take many forms such as physical, emotional, for young people. Call us and we may be able to help. Call: 01782 847 356 sexual, financial or violent abuse. If your relationship YMCA Youth Campus, Hanley, T: 01782 222376 Weekday Opening Times: Mon–Fri 8.30am–6.30pm leaves you scared, intimidated or controlled you may Younger Mind, Hanley, ST1 5HN, T: 01782 262100 Weekend Opening Times: Sat 9am–1pm be in an abusive relationship. We are here to help you

SAFE (Substance and Alcohol Family Education) 24-hours a day, 7-days a week. T: 01782 234195 Trentham Road Pharmacy New Era Domestic Abuse Service Catch 22, T: 01782 237106 128 Werrington Road, Bucknall ST2 9AJ (Hanley) - 0300 303 3778 Stay Well CYP (Changes, Mind and Dove) Call: 01782 219 830 T: 01782 418518 Weekday Opening Times: Mon, Tue, Wed and Fri National Domestic Abuse Helpline – 0808 2000 247

Gingerbread, Catherine Court, Hanley 8.30am–6pm. Thurs 8.30am–5.30pm National Men's Advice Line - 0808 8010 327 (Single Teenage parents and Teenage couples), Weekend Opening Times: Sat 9am–1pm (office hours only) T. 01782 215656

Mental Health Other Useful Services If you or someone you know feels sad, depressed, The following services may be able to offer advice or Numbers that are important to you. worried or confused, self-critical or worthless, alone, signpost you in the right direction if you don’t know ...... or is at risk of self-harm then we can help. which way to turn.

...... Staffordshire Mental Health Helpline, T: 0808 800 2234 Citizens Advice Staffordshire North and Stoke-on-

Changes, Stoke, T: 01782 411433 Trent, Hanley, Local Adviceline: 0808 278 78 76 ...... North Staffordshire Mind, Hanley, T: 01782 262100 National Adviceline: 0800 144 88 48 The American, Burslem, T: 01782 835220 Textphone: 0800 144 88 84 ...... The Observatory, Hanley, T: 01782 272799 ...... Samaritans, Burslem, T: 01782 213555 Emmaus Furniture Mine, Hanley, T: 01782 846111

Harplands Crisis Care Centre, T: 0300 123 0907 Homeless Health Team, T: 07585 597703 ......