Page 1 of 18 ANZAM 2010 Emotion Work in Family Business Dr Sanjeewa Perera School of Management, University of South Australia, Adelaide Email:
[email protected] Dr Shruti Sardeshmukh School of Management, University of South Australia, Adelaide Email:
[email protected] Dr Christina Scott-Young School of Management, University of South Australia, Adelaide Email:
[email protected] ANZAM 2010 Page 2 of 18 Emotion Work in Family Business ABSTRACT Working in a family business places individuals in a unique position where family and work domains overlap. Relationships and interactions among family members have a critical impact on functioning of family businesses. In this paper we draw on literature in the area of family business and emotion work to explore the nature of emotion work performed by family members who work together (family employees). We highlight how familiarity, presence of others, role and status, length and frequency of interactions, family functionality and the overlap between work and family domains create unique emotion work demands within a family business context. We conclude by the underlining the need to conduct further study in order to enhance our understanding of this distinct emotion work demand. By any definition, family businesses are ubiquitous in the economic landscape. In Australia, family businesses constitute 70% of all enterprises (KPMG, 2009), while in the United States, 80%-90% of businesses are family dominated and provide almost half the nation’s employment (Shepherd and Zacharakis, 2000). Worldwide, the numbers indicate an equally strong presence of family firms - 75% of businesses in the UK, 80% of businesses in Spain, more than 90% of those in Sweden and 99% of those in Italy, and 85% of businesses in the European Union can be classified as family controlled (Upton and Petty, 2000).