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Backing up and Transferring Mail Manager Files

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Backing up and Transferring Mail Manager Files eFulfillment Downloading and Mounting Images Overview Follow this document in order to download and mount BCC Software’s image files (ISO or UDF) via the Customer Portal. These image files replace the physical media shipped for general releases and data files. You may burn the images to DVD or CD and install them as you have in the past, or open them directly from your PC using a virtual drive. Prerequisites If you have not already done so, please contact BCC Software Technical Support at 800.624.5234 to register for the Customer Portal. Important: You must agree to use the Software only within the United States, its territories and possessions. You must have a virtual drive installed on your system in order to mount the files. A virtual drive is a device that appears to be an ordinary physical disk drive to the operating system. A virtual drive may emulate any type of physical drive, such as CD or DVD drive. Be certain that the virtual drive supports the UDF file format. We recommend the following virtual drives. Virtual CloneDrive freeware is available for download from Elaborate Bytes. https://www.elby.ch/en/products/vcd.html We also suggest WinCDEmu open source software. http://wincdemu.sysprogs.org/ Important: BCC Software does not produce or support any virtual clone drives. Be sure to read license agreements carefully, and comply with any internal IT policies your business may have. It is recommended that you turn off pop-up blockers prior to downloading files. Technical Support: 800.624.5234 Email: [email protected] www.bccsoftware.com 2 Installing the Virtual CloneDrive Note: This section is specific to installing Virtual CloneDrive from SlySoft. If you are using another virtual drive, follow the instructions from that provider. Once you have downloaded the Virtual CloneDrive, click SetupVCD5500.exe to open the program installer. The default Installation Options window (Figure 1) is displayed. Figure 1: Installation Options In addition to the options selected by default, also select Associate.udf files, then follow the prompts to complete the installation. The Virtual CloneDrive shortcut is added to your desktop. Downloading images 1. From the My Profile tab in the Customer Portal, select the My Product Downloads link on the left-hand column. The BCC Software products and options you currently own are displayed (Figure 2). 2. Both the current release and the previous release are displayed for each product. Click the down arrow on the left to view the products’ details. Select FullInstaller.udf for the software and data files. The ProductOnly files do not contain data files. Technical Support: 800.624.5234 Email: [email protected] www.bccsoftware.com 3 Figure 2: Sample ‘My Product Downloads’ page 3. Click the Download button for the product you wish to download. After you accept the license agreement, save the file to your computer. 4. Browse to the saved file location. Once you have located the file, you may either copy the image to a DVD, or double-click to open it with the virtual drive software. The virtual drive mounts the image. Mounting the disk image Mounting the disk image is simple once the virtual drive is installed. 1. Install your chosen disk image mounting software. Set the file associations to include .UDF and .ISO files. 2. Navigate to and right-click the disk image file you have downloaded. For product images that use an installer, the AutoPlay window (Figure 3) is displayed. Figure 3: AutoPlay window Technical Support: 800.624.5234 Email: [email protected] www.bccsoftware.com 4 At this point, you are ready to install your software. Run the installer from the disk as you normally would for your program. In the event that the AutoPlay window does not open, browse the virtual drive and run Setup.exe. For product images that do not use an installer, follow your software’s installation protocol. Technical Support: 800.624.5234 Email: [email protected] www.bccsoftware.com.
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