At Krystal, You Probably Re As They Adjust to These Circadian Rhythms
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it $r - • Tips on Recruiting and Retaining Quality Employees • Win $100 in Krystal's "Spot the Logos" Contest • Cash in on the Employee Working together Referral Program to achieve common goals #n|he Clock J ...a special se'ctitffFfor hourly employees Organized for Eyes on the Prize Success Win $100 in Yjrystal's "Spot the Logos" contest By Jim Richards, North region director of operations How many Krystal logos are in this edition of the Gazer? They could be anywhere.. .is there one in that t's 11 a.m. Do you know where your crewmembers are? picture? Or maybe there's one hidden in the text of As a professional restaurant manager, you know where that article? Some will be easy to spot; others will Iyour crewmembers are and what they are doing. take a keen eye to see. (Count all logos on the pages Being organized for success means that you are pre including in photos. Partial logos count.) pared for success. This means all details of your business: Guess the number of Krystal logos in this Gazer from pre-rush to post rush, from the stockroom to the correctly and you could win $ 100 and a Krystal "Bite dining room, you are prepared. If you run out of a particu Me" T-shirt. All hourly employees through Q.S.C. lar product during lunch you want to know why, because Specialists are eligible to win. Just fill out the form tomorrow you don't want the same thing to happen. and mail it in. We'll draw from all the correct re Being organized for success means that all restaurant sponses to see who will be the big winner! products are stored neatly in a thought-out manner. All restaurant personnel are trained where all products go and "Spot the Logos" Contest Entry on page $ Name: Position: In This Issue Organized for Success i Restaurant Number: On the Road to Success with Fred Exum I How many logos did you find? ©Fl the Clock ...a special section for hourly employees 4-7 Late Night Shift Work Has Unique Elements 4 T...E...A...M...Yeah! Team! 5 Please clip out this form and mail it in to Krystal's Goal-Setting: Not Just For Managers 5 Training and Communications Department, c/o Gazer Incentive Contests to Spark Employee Involvement 6 Editor, One Union Square, Chattanooga, Tennessee Service Award Program Redesiped 7 37402. Krystal will conduct a drawing from all Effective Recruiting Pays Off 8 correct entries to determine the winner. The winner Standards Assessment Program P 9 will be announced in the next issue of the Gazer. Customers Sink Their Teeth into KP-zooo Grand Oping 10 A Taste ofthe Nostalgic 12 Frozen Krystals Hit the Market 13 Huntsville #i Kins Employer ofthe Tear Award 1? Field Marketing Helps Build Long-lasting Sales 14 Breakfast with the Bosses 16 Krystal Franchisee Takes on Hurricane Georges 18 Krystal Gazer magazine is published by The Krystal Com Cartersville Krystal Serves Up Holiday Cheer 18 pany for employees and franchisees. New Employees and Promotions Please address all correspondence to: Krystal Gazer Attention all Krystal Employees! Training and Communications Department Krystal is making headlines all over the Southeast, and we The Krystal Building need your help to compile a clip file of all articles published. If One Union Square you see a newspaper or magazine article about Krystal, please Chattanooga, TN 37402 clip it out, then send it in to the home office or give to your supervisor to mail. Please send all clippings to: Dee Dwyer Editor The Krystal Company, ATTN: Phil Sanford Chris Gilligan ft,,..,.... Design One Union Square, Chattanooga, TN 37402 The Ait of Employment Too often the act of hiring crew persons takes the path managers, they are surprised of least resistance—the next person who walks in the door when those same new is hired. This poor procedure is made even worse by the people turn over. This failure to plan for turnover in the first place. The act of never-ending cycle results in good, experienced people employment turns into the art of employment with the leaving as well. Too often these managers try to solve addition of planning, training and attitude. Lets look at long-range problems with short-term solutions—a sure each one of these factors. fire recipe for turnover. Suggestions: (1) Every manager should PLANNING: The need for crew people is a basic require train constantly; (2) General managers should establish training ment in the restaurant industry. To write a proper sched goals for each manager; (3) Initial training should be scheduled ule, you must set a staffing level on each shift that satisfies during slow times; and (4) The restaurant must have an ongoing training plan. the service requirements established by business patterns. In other words, we need to have enough people on the ATTITUDE: Are people important to you? We may sell schedule to staff all the needed positions at all times. food, but we are in the people business. What is your Never forget: business determines how many people are to attitude toward your employees? Many times manage be scheduled. Other factors must also be considered. How ment adopts the attitude that people are expendable. This well trained and how skilled (efficient) are the personnel? Is attitude usually creates an atmosphere that is unpleasant a trainer needed at certain times? What is the likelihood to work in and filled with tension. Those managers never that all scheduled staff will show up to work? Are there succeed in creating an environment of trust and enthusi scheduled or special cleaning requirements? All these asm. Those stores are characterized by grumbling factors combine to determine a number that we would call employees and high turnover. Those employees never fully staffed. Suggestions: (1) Hire for your needs next month;smil (2)e and just endure the shift, waiting for a better job to Overstuff every shift—it is easier to send people home than comto gete along. Usually these managers will answer the them to come in; and (3) Position newer people with skilled people.question , "Why are you short?" with, "I can't find anyone TRAINING: Crew training is too important to be left to to work." On the other hand, an upbeat, enthusiastic, one person. Every management person has to train every cheerleading management team will create an environ hour, every day. There is no problem that will occur that ment where positive attitudes abound. Work becomes fun, better training could not have prevented. and that attitude carries over to the customers. Positive team attitude definitely creates a positive customer A successful training program begins with scheduling environment! enough time to properly train. Proper and complete training cannot be done under the pressure of a rush. Too On your road to success, let's work together to turn the many managers try to fill in gaps in the schedule by training act of employment into the art of employment—through new personnel during the rush periods. When I talk to these effective planning, training and attitude! Organized for Success Continued from page i know how many Krystals will be sold at lunch. Why? Because we need to make sure we have the correct there is no deviation. Al workstations are organized and amount of Krystals ready at any given period during the stocked with the correct amount of product. day. This means being prepared for business. Being What is the correct amount of product? It is the prepared also means not having too much product, it amount of product that will be needed in the next two means having the correct amount. Humans are blessed hours. We do not need cups stocked to the ceiling; we do with great brains - we must use them. Think, plan, not need 500 Krystal boxes at the make-up station. We do prepare. The next rush is just minutes away; are you need enough mustard bottles cleaned and filled. We do ready? Do you know how many Chiks you'll sell? Do you need enough buns at each station. Overstocking is not a know many Pups you'll need for your sales during the next help; it is a hindrance and causes unnecessary waste. 30 minutes? Think, plan, prepare. The rush is almost here As professional restaurant managers we do need to ... are you ready? 3 0n the Clocks Late Night Shift Work Has Unique Elements Late-night or third shift work is challenging for a number of reasons: <$? The first challenge is overcoming natural body rhythms. These are called circadian rhythms, which are natural body functions that cycle on about a 24- hour basis. These body functions include reaction time, body temperature, blood pressure, heart rate, sensitivity to pain, appetite, memory and others. People that travel long distances and change several If you work third shift on a regular time zones experience similar challenges to the body basis at Krystal, you probably re as they adjust to these circadian rhythms. This is commonly referred to as "jet lag." alize many of the unique features <%> Sleep is a particularly challenging part of late night of working late nights (and early work. First, the human body's natural rhythm is to mornings). If you only work third sleep at night when it's dark. This means you must become accustomed to not sleeping at night. And it shifts occasionally then you know also means becoming accustomed to sleeping during what a physical and mental chal the day. This typically means keeping the workplace lenge that can be.