Year in Crisis Review Infographic RH 120417V9

Home Moments Notiﬁcations Messages #AYearInCrisis2017 #AYearInCrisis2017 @FirestormSol

2017 Top Photos Videos News Broadcast Violent Crises > > 2017 – A Recap Fort Lauderdale Shooting|January 6, 2017 Firestorm Solutions Location: Hollywood International Airport in Broward, Florida @FirestormSol Crises appeared in every I am concerned about form during 2017, including: my ability to respond acts of terrorism, workplace eﬀectively in an Active and school violence, natural Shooter situation: disasters and cybersecurity. The question is notif a crisis will strike your organization in the future, but rather when. How your organiza- 50% responded they were tion prepares for disaster will very concerned determine the ﬁnancial, human and operational

impacts. A year has passed; > what has your organization Firestorm Solutions learned in the last 365 days? @FirestormSol The people in our organization would never do anything unethical Trends for you > that might jeopardize the survival United Airlines of the company: #Firestorm April 9, 2017 #CrisisCoach United Airlines passenger on a 39% unsure Kentucky-bound flight at Chicago #Crisis O’Hare International Airport was Firestorm Solutions 33% dragged off overbooked flight... false #Risk @FirestormSol Learn More: https://goo.gl/Dfcrcs Firestorm believes that a culture of 28% #CrisisManagement preparedness is the foundation of true success. Such a culture centers your #PR organization on... #CrisisCommunication > Laclede Gas Employees Shot|April 20, 2017 > Firestorm Solutions Plans at Work Location: Hamilton Heights Neighborhood in St. Louis, Missouri @FirestormSol Florida sheriff's department foil Does your organization alleged mass shooting plot at have a documented and middle school in Orlando, trained program to identify Florida. behaviors of concern Two teenagers were arrested for before violence? allegedly planning an orchestrat- ed mass shooting... 40% No Learn More: https://goo.gl/WiA6xx 37% Yes The gunman attempted to 14% enter the school and with no Written avail, began firing into class- only rooms from outside and injur- 9% ing students. Written Ariana Grande Concert Bombing|May 22, 2017 > & tested According to Tehama County Location: Manchester Arena in Manchester, UK Assistant Sheriff, Phil Johnston, Ex-Fiamma worker shoots “The quick action of those 5 employees in June school officials. There is no 2017. doubt in my mind, saved count- The gunman attacked less lives.” another employee in 2014 but was not fired. Learn More: https://goo.gl/N5eDeY Identifying the employee’s behaviors of concern exhibited in 2014 could Related Searches have prevented the deadly shooting in 2017. Shooting at the Bronx-Lebanon Hospital Center in New York on June 30th, 2017 Learn More: A disgruntled doctor armed with https://goo.gl/8tDaA4 an AR-15 rifle and > > wearing a lab coat went on a Ride Malfunction at Civil Unrest/Protest rampage on Friday in the Bronx the Ohio State Fair at Virginia College > hospital where he had worked, July 26, 2017 August 12, 2017 killing a doctor and... Firestorm Solutions One dead as car strikes crowds @FirestormSol amid protests of white nationalist How concerned are you Learn More: gathering in Charlottesville... https://goo.gl/MpyLxr about workplace violence? Learn More: https://goo.gl/deyf25 11% Chef at Virginia's on King Not too concerned Street in Charleston, South Carolina was shot by former > 39% employee on August 24, 2017. Las Vegas Strip Shooting|October 1, 2017 very concerned A disgruntled man with a gun Location: Route 91 Harvest Music Festival in Las Vegas, Nevada killed a former co-worker at a popular Charleston restaurant... 50% Somewhat concerned Learn More: https://goo.gl/t5MAZu > Suggested Read Firestorm Solutions @FirestormSol Disaster Ready People I am confident in my ability for a Disaster Ready to respond appropriately to a loss-of-life incident on our America property: Firestorm founders Harry unsure > 45% Rhulen, Suzy Loughlin and Jim Terror Attack on Bike Trail|October 30, 2017 Satterfield wrote Disaster Ready false People for a Disaster Ready Location: Manhattan Bike Path in New York City 12% America specifically to address the need for disaster prepared- 43% true ness at home. The book has become a cornerstone of many personal and corporate preparedness programs. Suggested Reads Why are you Waiting for the Weapon to Arrive? Jim Satterfield on Preventing Violence Why are we waiting for the weapon to arrive? Let’s instead prevent; identify behaviors of concern, and intervene before that Church Mass Shooting|November 5, 2017 > weapon ever comes on to Location: First Baptist Church in Sutherland Springs, Texas our property.

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Connect with Firestorm on LinkedIn Firestorm Solutions, LLC Non-Violent Crises Jim Satterfield > > Plans at work Inappropriate Content Data Breach at PIP Firestorm CEO, President Shared by CVB Employee Printing Company Apple has reportedly dismissed February 2017 February 2017 an engineer after his daughter’s An online security breach at a > iPhone X hands-on video went Local Official Fired After Accidentally national printing chain leaked Firestorm Solutions viral on YouTube. Streaming Private Sex Video on thousands of sensitive documents @FirestormSol Visitors Bureau Instagram Account... from labor filings involving NFL How concerned are you players to lawsuits... The employee was fired due to Learn More: https://goo.gl/WWQrRM about data being breached violating an Apple company rule Learn More: https://goo.gl/RxcWDf at your workplace? by allowing his daughter to film the unreleased headset on 54% 38%

Apple’s campus. > > Somewhat Very concerned concerned Firestorm Solutions San Francisco Massive Learn More: @FirestormSol Power Outage https://goo.gl/TXhKmY Who is held responsible April 9, 2017 during a crisis? The outage left people stuck in elevators, shut down hospital

> The crisis management team is operating rooms and halted service Firestorm Solutions responsible in training and educating on city’s famed cable car... 8% 1% @FirestormSol ALL employees prior to an event. Not too Never gonna’ concerned happen Can you contain information Download our brief to learn more Learn More: https://goo.gl/BACxdW leaks in a Crisis? Time is Not on Your Side https://goo.gl/QX25Jx

Responded > they could Massive Phishing Attack on Gmail Users > Firestorm Solutions 80% not @FirestormSol May 2017 Have your employees been The worm — which arrived in users' in boxes posing as an email trained on phishing?

> from a trusted contact — asked users to check out an attached Firestorm Solutions "Google Docs," or GDocs, file. Clicking on the link took them to a @FirestormSol real Google security page... Visit: https://www.firestorm.com/infographic-cybersecurity-is-no-longer Learn More: -optional-plan-to-prevent-threats/ https://goo.gl/NgwnJN and download the 48% Yes cybersecurity infographic. 35% No > Equifax Breach 17% unsure September 2017 The September 2017 Equifax breach impacted more than 143 million businesses and individuals. The Novume Suggested Read information compromised @NovumeSolutions included... We aggregate highly-specialized, Cyber Crisis 2017 – The Learn More: https://goo.gl/C8YfMU difficult-to-find talent and have the Heavyweights Weigh in scale and mass to deploy at the enterprise-level... Every business faces escalat- ing cyber risk. A cyber Natural Disaster Events breach is a business crisis, not an IT crisis. How do

> > know if your cyber-breach Rare Tornado Strikes Tulsa response plan will work? August 6, 2017 Download the Brief: Facts for you https://goo.gl/WveQq5 Winter Storm Stella > produced nearly Firestorm Solutions @FirestormSol 5 feet In the case of a major crisis of snow in some or disaster, could your areas; including organization assure the health and well-being of those conﬁned to its 58 inches property for 2-5 days? in Vermont Learn More: https://goo.gl/4TFY43 During a 2017 tornado, 50% more than unsure > > 120 Winter Storm Stella Massive Earthquake businesses in Tulsa, OK March 2017 in Mexico were either damaged or A late-winter snowstorm bore September 19, 2017 destroyed down on the Northeast in March, A magnitude 7.1 earthquake struck blanketing swaths of the region in central Mexico on September 19, snow. Because the storm shifted... collapsing buildings and resulting 2017 Atlantic Hurricane in at least 250 deaths... Season runs from Learn More: https://goo.gl/sqQ7Qb https://goo.gl/4fTYjy Learn More: https://goo.gl/o5V9Rf June 1 - Suggested Video

> Firestorm COO Hart Brown Nov. 30 3 Category 4 Hurricanes make Landfall in Appears on The Bridge on the U.S. : Harvey, Irma, and Maria Natural Disaster Emergency 2017 Hurricanes could Planning cost more than The Bridge Host, Jim McCarthy, drills down on lessons learned regarding $200 emergency planning and insurance issues with Hart Brown, Executive Vice Billion President and COO of in damages Firestorm (a Novume company). Learn More: https://goo.gl/wHH6oJ Stream the Video: https://goo.gl/EDwY3N

8,400+ > structures lost in Wildfires in California’s Wine Country California’s wine country October 2017 wildfires The wildfires in the state's wine country started Oct. 8 and have claimed at least 42 fatalities, with...

Suggested Read Learn More: https://goo.gl/XhTrdu Natural Disaster Q&A with Jim Satterfield You may not be able to predict when a natural disaster will strike, but what you can do is Hart Brown prepare your organization. This Firestorm EVP, COO eight question interview dives into predicting, planning and > performing during a crisis. Firestorm Solutions @FirestormSol Download the Brief: https://goo.gl/Qo4pWn Visit: https://www.- firestorm.com/infographic-com- 7 Tips for Natural Disaster municating-during-a-crisis/ Business Resilience and download our infographic Communicating During a Crisis All it takes is one storm to wipe to find out what to do and not out your business, causing you to do in a crisis. and your employees significant Act Now personal and professional loss. Follow Us: Contact Firestorm Today: Learn More: Facebook: https://goo.gl/j6BPpU @FirestormSolutions 1000 Holcomb Woods https://goo.gl/o8HGRF Parkway | Suite 130 Roswell, GA USA 30076 Twitter: Download the briefs (800) 321-2219 to learn more: @FirestormSol https://goo.gl/e7fqgb https://www.firestorm.com/ Are you really prepared to respond to an active shooter? YouTube: https://www.firestorm.com/re- Firestorm Crisis source/download-the-brief-ac- Management Experts tive-shooter/ https://goo.gl/FXmxen

What should every leader LinkedIn: know? Firestorm Solutions, LLC https://www.ﬁrestorm.com/re- source/down- https://goo.gl/mnoPzQ load-the-brief-what-should-every-l eader-know-crisis-intuition/

Workplace Recovery – Finding The Firestorm follows a a place to work post-natural disaster P��.P��.P��® https://www.ﬁrestorm.com/re- methodology source/download-the-brief-workplace-recovery/ P��. - understand the vulnerabilities, threats, and impacts For more briefs visit: P��. - develop policies, processes, and procedures https://www.- ﬁrestorm.com/?s=Brief P��. - implement viable solutions, training, and testing

Visit: ﬁrestorm.com | Call: (800) 321-2219 Firestorm® Solutions, a division of Novume™ Solutions (NVMM), is a leading crisis and risk management ﬁrm and America’s C�� C��®. Since 2005, Firestorm has assisted clients in transforming crisis into value by responding to some of the largest and most complex crisis events as well as combining best-practice consulting with proven crisis management expertise. Firestorm empowers clients to manage crisis and risk through assessments, audits, program development, training and advisory services using the P��.P��.P��.® methodology.