The Theory of Happily Ever After
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The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
Scotrail Franchise – Franchise Agreement
ScotRail Franchise – Franchise Agreement THE SCOTTISH MINISTERS and ABELLIO SCOTRAIL LIMITED SCOTRAIL FRANCHISE AGREEMENT 6453447-13 ScotRail Franchise – Franchise Agreement TABLE OF CONTENTS 1. Interpretation and Definitions .................................................................................... 1 2. Commencement .......................................................................................................... 2 3. Term ............................................................................................................ 3 4 Franchisee’s Obligations ........................................................................................... 3 5 Unjustified Enrichment ............................................................................................... 4 6 Arm's Length Dealings ............................................................................................... 4 7 Compliance with Laws................................................................................................ 4 8 Entire Agreement ........................................................................................................ 4 9 Governing Law ............................................................................................................ 5 SCHEDULE 1 ............................................................................................................ 7 PASSENGER SERVICE OBLIGATIONS ............................................................................................. 7 SCHEDULE 1.1 ........................................................................................................... -
The RAGES Rag APRIL 2015, Issue 64
The RAGES Rag APRIL 2015, Issue 64 The newsletter of the Rail Action Group, East of Scotland, bringing members up-to-date with progress on improvements to local rail services. (left : East Coast Virgin Class 225 train passing Burnmouth, showing new livery. Photograph: B. Forrest) Follow us on Twitter @RailActionGrpES www.facebook.com/RailActionGroup RAGES Meeting with Abellio MEETING WITH ABELLIO As agreed in the ScotRail and East GENERAL Coast franchises, Abellio will take RAGES invited Abellio to discuss The new name for the Abellio over the running of Dunbar the new franchise with regard to ScotRail franchise will be ScotRail, Station from late June 2015. This our area which is due to start on 1 st i.e. without Abellio in front as was was a priced option during the April. Mike Kean, UK Rail Business the case with First. Instead there franchise bid which Abellio priced Development Director (Bid Director would be signs at stations and on and Transport Scotland has for ScotRail) and John Shannon train doors showing "Operated by accepted. We are assured that the (Lead Timetabler) attended a Abellio ". (continued on p2 ) meeting of the committee recently. INSIDE THIS ISSUE 1. RAGES Meeting with Abellio 2. ‘All Change’ - Franchise Change Details 3. East Linton Station Site Map Correction 4. ‘Meeting the Manager’ – Jonny Holdcroft, Stakeholder Communications Manager, East Coast Trains 5. Edinburgh-Newcraighall Service Improvements 6. Dunbar Station Audit by The ELCRP 7. Letter from Claire Perry (Under Secretary of State, Department for Transport) 8. Clifford Campbell Retirement 9. Meeting with Transport Scotland Page 1 of 8 (continued from p1 ) only d ifference will be the and 22:33 arrivi ng at Berwick These are yet to be decided, but it change of uniform. -
Acquisition by Arriva Rail North Limited of the Northern Rail Franchise
Acquisition by Arriva Rail North Limited of the Northern rail franchise Summary of final report 2 November 2016 Background 1. On 20 May 2016, the Competition and Markets Authority (CMA), in the exercise of its duty under section 22(1) of the Enterprise Act 2002 (the Act), referred the completed acquisition by Arriva Rail North Limited (ARN), a wholly-owned subsidiary of Arriva plc (Arriva), of the Northern rail franchise (the Northern Franchise) (altogether the Merger) for further investigation and report by a group of CMA panel members (inquiry group). Throughout this document, where appropriate, we refer to Arriva, ARN and the Northern Franchise collectively as ‘the Parties’. 2. In exercise of its duty under section 35(1) of the Act, the CMA must decide: (a) whether a relevant merger situation has been created; and (b) if so, whether the creation of that situation has resulted or may be expected to result in a substantial lessening of competition (SLC) within any market or markets in the United Kingdom (UK) for goods or services. The rail and bus sectors in Great Britain 3. Franchised train operating companies (franchised TOCs) operate passenger rail franchises and are awarded the right to run specific services within a specified area for a specific period of time, in return for the right to charge fares. Where appropriate, franchised TOCs receive financial support from the franchising authority, which is currently the Rail Group in the Department for Transport (DfT).1 There are currently 16 franchises operating in England and Wales and two in Scotland. 1 Transport Scotland is the franchising authority for the ScotRail and Caledonian Sleeper franchises. -
National Rail Cycling by Train
Introduction Chiltern Railways First Great Western GNER Most train companies allow cycles to be conveyed on their services provided they can be Tel: 08456 005 165 (information and telesales) www.chilternrailways.co.uk Tel: 08457 000125 www.firstgreatwestern.co.uk Tel: 08457 225 225 (Enquiries & Reservations) www.gner.co.uk (cycle booking form) accommodated safely. By making rail travel easier for cyclists, we are encouraging more travel London Marylebone – Aylesbury, Stratford-upon-Avon, Birmingham High speed and local services from London Paddington to Reading, London King’s Cross – Eastern Counties – Yorkshire – North East on the railway and offering a healthy and acceptable alternative to the car. This leaflet gives and Kidderminster Thames Valley, Bristol, South Wales, the Cotswolds, West of England England – Scotland plus Reading to Gatwick Airport. a summary of each train company’s policy for conveyance of cycles by train. It's no problem taking your cycle on our off-peak trains. But on Mondays to Fridays One cycle may be conveyed free of charge per ticket holder, subject to space being available. we're unable to convey cycles on our busiest trains. These are trains arriving at London High Speed Train services between London, South Wales and the West Country can We also convey tandems, but you need to reserve two cycle spaces. You must reserve before For full information contact either the appropriate train Marylebone or Birmingham Snow Hill between 07.45 and 10.00 and trains departing London accommodate up to six cycles and advance reservation is recommended, free of charge. travelling (maximum of 5 spaces available), and the earlier you book the more chance you company, or National Rail Enquiries at 08457 48 49 50 local However, reservation is compulsory Monday – Friday for all services rate call (textphone: 0845 60 50 600, Welsh-speaking enquiries: Marylebone or Birmingham Snow Hill between 16.30 and 19.30. -
Station Accessibility Guide
Station Accessibility Guide ACCESSIBLE TRAVEL POLICY APRIL 2020 Contents Station Accessibility P3 Glasgow Central P28 Step-Free Access Categories P3 Glasgow Queen Street (Low level) P29 Aberdeen P4 Gleneagles P30 Arbroath P5 Helensburgh Upper P31 Ardlui P6 Inverkeithing P32 Arrochar and Tarbet P7 Inverness P33 Aviemore P8 Kingussie P34 Blair Atholl P9 Kirkcaldy P35 Bridge of Orchy P10 Leuchars (for St Andrews) P36 Carlisle P11 London Euston P37 Carnoustie P12 Montrose P38 Carrbridge P13 Motherwell P39 Carstairs P14 Newtonmore P40 Corrour P15 Perth P41 Crewe P16 Pitlochry P42 Crianlarich P17 Preston P43 Dalmuir P18 Rannoch P44 Dalwhinnie P19 Roy Bridge P45 Dumbarton Central P20 Spean Bridge P46 Dunblane P21 Stirling P47 Dundee P22 Stonehaven P48 Dunkeld & Birnam P23 Tulloch P49 Edinburgh Waverley P24 Upper Tyndrum P50 Falkirk Grahamston P25 Watford Junction P51 Fort William P26 More Information P52 Garelochhead P27 2 Station Accessibility Guide Station Accessibility This guide provides accessibility information for all stations that Caledonian Sleeper trains may call at. Each station is given a step-free access category which is explained in the key below: Step-Free Access Categories Each information has been assigned a step-free category based on how accessible the station is for users who require step-free access. These categories range from A-C, with A denoting step-free and accessible stations and C denoting stations with no step-free access. Category A Category A stations has step-free access to and between all platforms, at all times trains A are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). -
How to Book the Caledonian Sleeper Train on Railnet
How to book the Caledonian Sleeper train on RailNet What is the Caledonian Sleeper The Caledonian Sleeper is a night train operated by First ScotRail. It connects London Euston to various stations in Scotland – Fort William, Aberdeen and Inverness in the Highlands / Glasgow and Edinburgh in the Lowlands. The Caledonian sleeper departs late in the evening and ensures an early arrival the next morning. Travelers can book a 1 or 2 bed sleeper compartment and travel overnight, while saving a night’s stay at the hotel. When booking the Caledonian Sleeper on RailNet, two parts are required: - A train ticket - A reservation Travelers will need both parts to successfully book their place on the Caledonian Sleeper. The procedure to book each part will vary depending on whether the traveler has a BritRail Pass or will be buying a BritRail Point to Point ticket for the Caledonian Sleeper. Use the appropriate guide to book the right tickets. Please use the following procedure if you are booking the Caledonian Sleeper for a BritRail Passholder Please use the following procedure if you are booking point to point tickets for the Caledonian Sleeper Reservation for BritRail Passholders Passholders with a BritRail Pass valid in England and Scotland do not need another train ticket. However, they will need to purchase the reservation for the Caledonian Sleeper. 1. Select Direct Reservation on the left side menu. 2. Fill the information fields: - Caledonian Sleeper trains always depart or arrive to London Euston Station. - Select a date of travel. - Enter the train number. - For the Caledonian Sleeper, the train type is always ‘Night’ and the Class of Service is either a 1 or a 2 bed sleeper compartment. -
Caledonian Sleeper Rail Franchise out to Tender
Welcome [email protected] Log out Search the site ENTER TEXT HERE Front page News & analysis Intelligence & resources Agenda & monitors Power 200 Subscribe About News Analysis Caledonian Sleeper rail franchise out to tender Caledonian Sleeper: existing Posted 04/04/13 rolling stock will be refurbished or replaced Transport Scotland has begun procurement for the new Caldeonian Sleeper rail franchise which is estimated to be worth £375m over the full 16 year term. The Scottish Government's transport agency is now seeking bids to take over sleeper services between London Euston, Edinburgh, Glasgow, Inverness, Aberdeen and Fort William from First ScotRail in April 2015 when sleeper services will be separated from the franchise covering train services within Scotland. Confirmation of the need to replace or refurbish rolling stock for sleeper services is given in the OJEU contract notice which adds that Transport RELATED ARTICLES Scotland will invest between £50m and £60m in this project. The successful bidder for the sleeper franchise will be required to project manage the delivery of new and/or East Coast jumped up rail refranchising queue refurbished rolling stock to bring the service into line with ministerial expectations. National Express targets low cost opportunities They will also relaunch the sleeper brand with the improved train offer expected to Western bidders set deadline for costs resolution lead to an increase in passenger numbers and revenues. West Coast: 'no one had to live with consequences' DfT defends West Coast-only bid reimbursement In 2011/2012 the Caledonian Sleeper service brought in about £20m of revenue, MTR/Deutsche Bahn lands £200m LOROL extension insufficient to cover the £25m operating costs. -
Guest Experience Charter
Guest Experience Charter December 2019 sleeper.scot Contents 1. Who We Are and What We Do 3 1.1 Accommodation 3 1.2 Tickets & Railcards 8 1.3 Route Map 8 2. The On Board Experience 10 3. Buying or Changing Your Ticket 14 4. Refunds 17 4.1 If You Choose Not to Travel 17 4.2 In the Event of Service Disruption 18 5. Delay Repay 20 6. Facilities 26 6.1 Digital Information Points 26 6.2 The Station 26 6.3 Travelling with Cycles and Luggage 29 6.4 Travelling with Domestic Pets 30 6.5 Travelling with Children 30 6.6 Firearms 31 7. Assistance 32 1 Who We Are and What We Do 7.1 Guests Requiring Assistance 32 7.2 Accessible Accommodation 32 Caledonian Sleeper is a Scottish-based train- 7.3 Booking Accessible Rooms 33 operating company. From Sunday to Friday every 7.4 Wheelchairs and Mobility Scooters 33 week we run two Caledonian Sleeper trains in 7.5 Guest Lounge Facilities 34 each direction between Scotland and England, 7.6 Travelling with Service Animals 34 originating at London, Glasgow, Edinburgh, Aberdeen, Inverness and Fort William, and serving 8. Comments and Complaints 35 42 intermediate stations including Dundee and Perth in Scotland as well as Carlisle, Preston, 9. Lost Property 38 Crewe and Watford Junction in England. Our route map shows the main stations at which the 10. Guest Privacy Policy 39 Caledonian Sleeper calls and full details of our 10.1 Privacy Policy 39 stops can be found on our website sleeper.scot. -
Measuring up Annual Rail Consumer Report 2019 Findings by Train Company
OFFICE OF RAIL AND ROAD MEASURING UP ANNUAL RAIL CONSUMER REPORT 2019 FINDINGS BY TRAIN COMPANY 1 Office of Rail and Road | ‘Measuring up’ Annual Rail Consumer Report 2019 © Crown copyright 2019 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at orr.gov.uk Any enquiries regarding this publication should be sent to us at orr.gov.uk/contact-us 2 Office of Rail and Road | ‘Measuring up’ Annual Rail Consumer Report 2019 CONTENTS Guidance Notes .................................................................................................. 4-6 c2c ....................................................................................................................... 7-9 Caledonian Sleeper ........................................................................................ 10-12 Chiltern Railways ........................................................................................... 13-15 CrossCountry .................................................................................................. 16-18 East Midlands Trains ..................................................................................... 19-21 Govia Thameslink Railway ............................................................................ 22-24 -
NX R&A 01 Front
Annual Report 2001 National Express Group PLC Annual Report 2001 Contents 2 National Express Group PLC at a glance 4 Highlights of the year 6 Chairman’s statement 8 Chief Executive’s statement Review of operations: 10 Buses 14 Trains 20 Coaches 22 USA 26 Australia 28 Corporate responsibility 30 Finance Director’s report 34 Board of Directors 36 Directors’ report 38 Corporate governance 40 Report on Directors’ remuneration 44 Statement of Directors’ responsibilities 45 Report of the Auditors 46 Group profit and loss account 47 Balance sheets 48 Group statement of cash flows 49 Group statement of total recognised gains and losses Note of historical cost Group profits and losses Reconciliation of movements in Group equity shareholders’ funds 50 Notes to the accounts 76 Nine year summary 77 Shareholder information 78 National Express Group principal brands 80 Dividends and financial calendar Corporate information Click on the title in the contents above to go directly to that section. To return to the contents click on the folio. 1 National Express Group is a leading international public transport group. We carry over one billion passengers a year worldwide on our bus, train, tram and express coach operations. We operate local transport businesses which are run by local people to meet the needs of the communities we serve. We conduct our business to ensure that these communities benefit economically from our activities whilst also receiving quality local services. Our 45,000 employees are committed to improving the quality, value for money and the safety of all our services. We invest in all aspects of our businesses to provide services that passengers want to use, thereby maximising the use of public transport systems. -
Railway Upgrade Plan
Railway Upgrade Plan 2017/18 02 Rail in Britain Contents 03 Rail in Britain Contents Safe Affordable Our Railway Upgrade Plan at a glance 04 About us 05 2015-16 was the ninth year in a row with Network Rail operating Message from our Chief Executive 06 no passenger or costs have fallen by 6 Our routes at a glance 08 workforce fatalities in 46% since 2003-04 train accidents1 Anglia 10 The UK has the best safety £10.1bn added value London North Eastern and East Midlands 16 rail contributes to UK record of the ten largest London North Western 22 European railways2 economy every year7 South East 28 Wales 34 Wessex 40 Reliable Growing Western 46 Passenger numbers have Scotland 52 In 2015-16, 89.1% doubled since 1997-988, of train services Freight and National Passenger Operators 58 and they are expected arrived on time3 to double again by 20409 Property 62 Regional Maps 64 The number of delays There were an average of fell by 40% between 4.7m passenger journeys 2006-07 and 2014-154 per day in 2015-1610 In a European comparison, Britain comes second in terms Over 3,800 extra trains 5 of passenger satisfaction per day ran in 2015-16, 11 (after Finland but ahead of France, compared to 1997-98 Germany and other European countries) 1Annual Safety Performance Report, RSSB (2016) 7Our customers, our people, Rail Delivery Group (2016) 2Annual Safety Performance Report, RSSB (2016) 8ORR data portal 3Rail Statistics Compendium 2015-16 Annual, Office of Rail and Road (2016) 9Our customers, our people, Rail Delivery Group (2016) 4Rail’s transformation in numbers, Rail Delivery Group (2016) 10ORR data portal 5What makes Britain’s railways great, Rail Delivery Group (2017) 11Rail’s transformation in numbers, Rail Delivery Group (2016) 6Rail’s transformation in numbers, Rail Delivery Group (2016) 404 Our Railway Upgrade Plan at a glance About us 055 Our Railway Upgrade Plan at a glance About us 2014 Network Rail owns and maintains We are a public sector, arms-length body of the Department – Reopening of the line at Dawlish, after the track was destroyed in winter storms.