NSQF-Test and Repair Technician- IT
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Revision made by NSDA_25 May 2015 QUALIFICATION FILE – CONTACT DETAILS OF SUBMITTING BODY Name and address of submitting body: Electronics Sector Skills Council of India, 422, Okhla Industrial Estate, Phase – III, New Delhi - 110020 Name and contact details of individual dealing with the submission Name: Rakesh Mathur Position in the organisation: Senior Vice President Address if different from above: Same as above. Tel number(s) T: +91-11-46035050 M: +91-9810 285 345 e-mail address: [email protected] List of documents submitted in support of the Qualifications File 1. Qualification Pack for Test and Repair Technician IT Hardware 2. Occupation Map for the selected job roles in the Sub-sector 3. RFP for development of National Occupational Standards 4. Composition of NOS Subcommittee 5. Mapping of Manpower skills in IT Hardware and Electronics Industry – MAIT (2009) http://www.essc-india.org/Essc/reports/MAIT0Report2008_15711.pdf 6. Approval of QP/ NOSs a) Minutes of the GC meeting 7. ESSCI IMaCS LMIS Report 8. List of Companies and industry associations which participated in the development of these qualifications packs 9. Procedure for Assessment of Assessing Bodies and Assessors 1 QUALIFICATION FILE SUMMARY Qualification Title Test and Repair Technician- IT Hardware Classification code ELE/Q4602 Body/bodies which will assess Electronics Sector Skills Council of India candidates Body/bodies which will award the Electronics Sector Skills Council of India certificate for the qualification. Body which will accredit providers Electronics Sector Skills Council of India to offer the qualification. Test Repair Technician: Occupation(s) to which the qualification gives access Also called ‘IT Repair Technician’, or ‘Hardware Technician’, the Test Repair Technician diagnoses and performs rework and repairs on the faulty module in the hardware. The individual at work is responsible for rectifying faults in the faulty module in of the IT hardware equipment brought in by the field technician. The individual receives the faulty module, diagnoses the problems, and decides on the action to be taken, reworks and repairs on them. The job requires the individual to have: attention to details, logical thinking and customer orientation. The individual must work on desk with different types of equipment. Proposed level of the qualification 4 in the NSQF. Anticipated volume of 200 hours training/learning required to complete the qualification. Entry requirements / Diploma/ ITI + 1 year apprenticeship recommendations. Progression from the qualification. Test and Repair Technician – IT Hardware can progress with experience and skill enhancement to Field Engineer, Test & Repair Engineer, Service Engineer, Zonal/Regional Service Head, Service Head Planned arrangements for RPL. Will be done at the place where required lab. Facility could be arranged. International comparability where None known. Formal structure of the qualification Title of unit or other component Mandatory/ Estimated size Level (include any identification code used) Optional (learning hours) ELE/N 4604 Diagnose the problem Mandatory 80 4 ELE/N 4605 Repair and Rectify Faulty Module Mandatory 60 4 ELE/N 9909 Coordinate with colleagues and co-workers Mandatory 30 4 2 ELE/N 9910 Maintain Safe and Secure work Environment Mandatory 30 4 Please attach any document giving further detail about the structure of the qualification – eg a Curriculum or Qualification Pack. Give details of the document here: Qualification Pack is attached as Annexure 1 3 QUALIFICATION FILE SECTION 1 ASSESSMENT Name of assessment body: If there will be more than one assessment body for this qualification, give details. Aspiring Minds Mettl IQAG Will the assessment bodies be responsible for all assessment and for all candidates? Yes Explain how assessment for the qualification will be carried out and quality assured to achieve consistency. Assessment of applicants is done as per ESSCI’s Assessment Procedure – Assessment Bodies and Assessors, as attached in Annexure. Will the assessment body be responsible for RPL assessment? Yes Give details of how RPL assessment for the qualification will be carried out and quality assured. RPL will be based on the same Qualification Pack and Assessment Criteria mentioned in the QP. The process of RPL assessment is under development. ASSESSMENT POLICY Describe the overall assessment strategy and specific arrangements which have been put in place to ensure that assessment is always valid, consistent and fair and show that these are in line with the requirements of the NSQF: The emphasis is on practical demonstration of skills and knowledge based on the performance criteria. Assessment design team carries on research for understanding job details, followed with competencies mapping for the module and for the performance criteria. The assessment papers are created by the Subject Matter Experts and moderated by Assessment Designers of Assessment Partners as per the assessment criteria, for theory and practical questions considering the lab. facility available for the assessments. The Assessment Sets prepared by Assessment Partners are reviewed by ESSCI for consistency and match with the level of the QP. The assessment partners are instructed to hire assessors with integrity, reliability and fairness and have them sign an agreement confirming confidentiality, no conflict of interest or any other position, which may compromise the quality of assessment. The assessors need to have adequate hands-on experience in the domain, preferably at a level above the position for which they conduct the assessment. Assessors are trained on the assessment process, and the question set. At the time of the assessment, the assessors check the identity of the candidates with a photo identification card and attendance during the training. They also take snapshots photographs of the practical assessments, and get the attendance for the assessment signed off by the candidate. Give details of the document(s) here: ESSCI’s Assessment Procedure – Assessment Bodies and Trainees 4 ASSESSMENT EVIDENCE Complete a grid for each grouping of NOS, assessment unit or other component as listed in the entry on the structure of the qualification on page 1. CRITERIA FOR ASSESSMENT OF TRAINEES Job Role Test and Repair Technician QP # ELE/Q4602 Sector Skill Council Electronics Sector Skills Council of India Guidelines for Assessment: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training centre based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack. Marks Allocation Total Skills Element Performance Criteria Marks Out Of Theory Practical (400) ELE/N4604 Diagnose the problem PC1. receive the faulty hardware module from the 3 1 2 stores PC2. document the number of modules received from 3 1 2 Receiving the the stores and take sign off from stores department faulty module and 100 material handling PC3. understand the daily targets on number of repairs 3 1 2 to be made PC4. take anti static precautions before work and wear 3 1 2 ESD wrist straps or aprons 5 PC5. follow standard operating procedure while handling hardware modules such as handling PCB with 3 1 2 ESD standards PC6. maintain accurate documentation on the module 3 1 2 and spares received for any reference PC7. ensure that appropriate device and model 3 1 2 specific procedure is followed as per product manual PC8. maintain zero-material defect during material 3 1 2 handling by following standard operating procedure PC9. check visually the board and look for discoloured 3 1 2 components or any other signs of over heating PC10. ensure the components are mounted properly 3 1 2 on the board PC11. use multimeter to diagnose the circuit and do 3 1 2 basic check on voltage and current flow PC12. perform a ‘power on self test’ (POST) check to identify the common issues faced by the hardware 3 1 2 module PC13. identify the type of issue through the code displayed in POST card / beep pattern as a result of 3 1 2 POST check PC14. use equipment such as oscilloscope to find any 3 1 2 logic related problem in the module Diagnosing the PC15. check for individual component or module module functioning by replacing them with other spares in an 3 1 2 standard sequence PC16. check for other issues such as fuse blow, faulty 3 1 2 joints and identify them PC17. document clearly the various checks made to identify the issue for further reference in the spares 3 1 2 movement note PC18. diagnose the faulty module within the 3 1 2 turnaround time (TAT) PC19. follow standard procedure to diagnose the 2 1 1 module PC20. document clearly the checks done to minimise 2 1 1 the work during escalation or rework PC21. ensure all issues are diagnosed and avoid 2 1 1 rework 6 PC22. decide on the corrective action to be taken 2 1 1 PC23. decide whether the module can be repaired or 2 1 1 can be replaced PC24. ensure the repair cost is within the beyond 2 1 1 economic repair (BER) cost Deciding on repairs PC25. escalate the issue to superior if decision cannot 2 1 1 be taken PC26.