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Desarrollo De Un Quality Framework Orientado A DESARROLLO DE UN QUALITY FRAMEWORK ORIENTADO A CALIDAD BASADO EN LA NORMA ISO/IEC 25000 Y METODOLOGÍAS AGILES APOYADO EN LAS “POLÍTICAS DE DESARROLLO DE SOFTWARE” DE LA EMPRESA UNISYS DE COLOMBIA, PARA EL PROYECTO "DESARROLLO Y SOPORTE POS CENCOSUD COLOMBIA”. INTEGRANTES CLAUDIA LORENA BUSTOS BRICEÑO ASESOR JIMMY ENRIQUE GARZÓN SOLANO UNIVERSIDAD COOPERATIVA DE COLOMBIA FACULTAD DE INGENIERÍA BOGOTÁ D.C. 2019 TABLA DE CONTENIDO TABLA DE CONTENIDO............................................................................................... 1 1 RESEÑA HISTÓRICA DE LA ORGANIZACIÓN ................................................ 2 2 PLANTEAMIENTO DEL PROBLEMA ................................................................. 5 2.1 CAUSAS ............................................................................................................... 6 2.2 CONSECUENCIAS .............................................................................................. 7 3 JUSTIFICACIÓN ..................................................................................................... 9 5 OBJETIVO GENERAL .......................................................................................... 11 5.1 OBJETIVOS ESPECÍFICOS .............................................................................. 11 6 ACCIONES DE MEJORA A IMPLEMENTAR DURANTE LA PRACTICA .... 11 7 APLICACIÓN DE LA METODOLOGÍA ............................................................. 13 8 GARANTÍA DE ESPACIOS FÍSICOS PARA EL DESARROLLO DE LA LABOR ............................................................................................................................. 20 9 DURACIÓN DE LA PRACTICA .......................................................................... 21 10 INTENSIDAD HORARIA ..................................................................................... 21 11 NOMBRE DEL RESPONSABLE DEL ÁREA SUPERVISOR O ASESOR DE LA PRACTICA ....................................................................................................................... 21 13 CONCLUSIONES DE VINCULACIÓN A LA ORGANIZACIÓN ..................... 23 14 BIBLIOGRAFÍA .................................................................................................... 24 1 | Calidad aplicada a Proyecto Desarrollo y Soporte PoS Cencosud Colombia TABLA DE ILUSTRACIÓN Ilustración 1. Metodología Scrum Fuente: https://proyectosagiles.org/que-es-scrum/ .... 14 Ilustración 2. Diseño Funcional ........................................................................................ 15 Ilustración 3. Puntos por Función ..................................................................................... 15 Ilustración 4. Check List de Requerimientos .................................................................... 16 Ilustración 5. Pruebas de Unidad ...................................................................................... 16 Ilustración 6. Certificación de producto............................................................................ 17 2 | Calidad aplicada a Proyecto Desarrollo y Soporte PoS Cencosud Colombia 1 RESEÑA HISTÓRICA DE LA ORGANIZACIÓN Unisys es una compañía de tecnologías de la información a nivel mundial que se encarga de diseñar, construir y manejar entornos de gestión critica, para todo tipo de compañías, además de prestar y ofrecer servicios de outsourcing, integración de sistemas, servicios de consultoría, servicios de infraestructura, servicios de mantenimiento y tecnología de servidor de alto nivel. Unisys está presente con sus sedes en más de 100 países. En el año 1873 la empresa Remington & Sons presenta la primera máquina de escribir, que se considera como comercialmente viable. La compañía Burroughs inventa la máquina de escribir sumadora y contable para el año 1886. Y en el año 1920 crea la versión portátil. Para el año 1930 la compañía Sperry crea el giroscopio, para sistemas de navegación aérea y comunicación. En el año 1949 la compañía Remington Rand crea el Univac conocido como el primer ordenador dirigido especialmente a los negocios o compañías. Para el año 1955 se presenta la fusión entre las compañías Sperry Rand Corporation y Remington Rand. Se crea la división Univac encargada de la creación y comercialización de ordenadores. Pasado un tiempo Univac se separa de la corporación, convirtiéndose en una empresa de informática. Para el día 26 de mayo de 1986 se realiza la fusión entre las compañías americanas Sperry Corporation y Burroughs Corporation, las cuales cuentan para este momento con más de 100 años de experiencia en desarrollar sistemas y tecnologías de la información, dicha fusión dio nacimiento a Unisys. Para esta fusión Univac es adquirida por la compañía Burroughs, donde se lleva a cabo la fusión que da nacimiento a Unisys. Para el año 1993 Unisys crea el primer mainframe con tecnología CMOS. Uno de los principales negocios de Unisys en cuanto a soluciones y servicios se presenta para el año 1994. En el año 2000, Unisys crea el primer sistema ES 7000, con una arquitectura especializada que facilita sacar la mayor cantidad de provecho a la escalabilidad del MS-Windows 2000 Datacenter Server (32 procesadores). 3 | Calidad aplicada a Proyecto Desarrollo y Soporte PoS Cencosud Colombia En el año 2003 Unisys Business da a conocer al público Blueprinting. Para el año 2004 se presenta el lanzamiento de 3D Visible Enterprise. En el año 2006 es creado por Unisys el estudio encarado de la medición de resultado de las actitudes de los consumidores estrechamente relacionados con la seguridad, el cual se encuentra dividido en cuatro áreas de importancia, como: la seguridad nacional, personal, financiera y de Internet, conocido con el nombre de Security Index. Para el año 2007 Unisys crea un centro de datos donde incluye la utilización de servidores de eficiencia energética, lo que hace que su diseño sea “verde”. En el año 2008 Unisys crea el sistema integrado regulador de tráfico en la terminal 3 del aeropuerto de Beijing, como parte de la preparación para los juegos olímpicos. Llegado el año 2009, Unisys genera la creación de planes de acción enfocados al fortalecimiento de compañías en crecimiento en el mercado de la seguridad, outsourcing, centros de datos de transformación, soporte al usuario final y actualizaciones de aplicaciones. 4 | Calidad aplicada a Proyecto Desarrollo y Soporte PoS Cencosud Colombia 2 PLANTEAMIENTO DEL PROBLEMA Actualmente Unisys de Colombia cuenta con procedimientos generales para desarrollo de software, los cuales deben ser aplicados según las necesidades del proyecto y el modelo de negocio sobre el que se está trabajando, se sugiere que la aplicación de dichos procedimientos se realice de manera parcial según se necesite en el desarrollo, es así como se evidencia que no se encuentra establecido un proceso realmente claro, estructurado, detallado y organizado del procedimiento a seguir para la evaluación de calidad del software y su certificación, que además dependa de las necesidades del proyecto. Las normas creadas por Unisys para realizar la evaluación de los productos de desarrollo de software se encuentran definidas de una forma sumamente superficial, pues describen un procedimiento poco detallado, haciendo la aclaración que los proyectos pueden aplicarlas del modo en que lo crean conveniente, es así que esta potestad brindada a los proyectos tiene el beneficio de ser manejada por las personas que tienen conocimiento del tema, pero esto también tiene varios factores en contra, ya que el procedimiento de evaluación de calidad del software y su certificación puede ser manipulado por las personas del proyecto a su conveniencia, lo que lleva a que dicho procedimiento no se realice de forma adecuada y estandarizada, presentando demora en la entrega de los productos desarrollados, errores de alta, media y baja importancia en producción, lo que implica que se deba generar pausa en la operación del cliente y reversar versiones, generando molestia y perdidas para el cliente, así que todos estos errores llevan a generar demoras, costos y trabajo adicional para Unisys, pues se debe iniciar el proceso del desarrollo, evaluándolo, rediseñándolo, realizando las respectivas correcciones y generando nuevamente el respectivo procedimiento de pruebas. 5 | Calidad aplicada a Proyecto Desarrollo y Soporte PoS Cencosud Colombia El procedimiento que se está aplicando para la evaluación y calidad del software desarrollado por Unisys para el proyecto de Desarrollo y Soporte PoS Cencosud se realiza de forma poco adecuada y desordenada, debido a que en el proyecto no se tienen en cuenta parte de los procedimientos descritos en la normatividad de la compañía, pues la documentación que se encuentra de estos es bastante extensa, poco clara y muy generalizada, con el carácter de ser aplicada al negocio Unisys, pues no cuenta con procedimientos específicos para cada proyecto, además se realiza la certificación del desarrollo, pero no se tienen conceptos y procedimientos claros al respecto. 2.1 CAUSAS Personal sin experiencia en el cargo: varias de las personas en el cargo de evaluación de software no han realizado ninguna labor evaluativa de productos en su vida, además no se les brinda la capacitación adecuada, con la documentación respectiva que les pueda brindar herramientas de conocimiento y manejo adecuado del tema a tratar. No hay procesos claramente establecidos: los procedimientos de calidad de producto establecidos por Unisys son generalizados para su aplicación a la compañía como tal, pero no se hace especificación
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