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Infobip Folleto Corporativo Haga crecer su negocio mejorando la experiencia digital del cliente Impulsores del crecimiento Tecnologías nativas en la nube • Los empleados en remoto difícilmente pueden acceder a las tecnologías ofrecidas en las instalaciones. • Integre la nube para ganar flexibilidad y escalabilidad. Interacciones digitales en lugar de físicas • Los clientes están adoptando rápidamente los canales digitales modernos. • Priorice las aplicaciones de chat y los canales del futuro en todos los puntos de contacto con el cliente. Autoservicio • Es importante entender la intención de contacto del cliente y ofrecerle formas de autoservicio lo más eficientes posibles. • Integre los chatbots en el customer journey. Vista completa de los datos del cliente • La brecha tecnológica y organizativa es más visible que nunca. • Simplifique y mejore la experiencia de los empleados con una vista única y completa de los datos del cliente. UI conversacional • El futuro del customer engagement es conversacional. • Cree una experiencia personalizada en cada etapa del recorrido del cliente. 2 Conecte con los clientes. Capacite a su equipo. Haga crecer su negocio. Atraiga a los clientes con una 10% comunicación omnicanal de aumento en las tasas de asistencia a las citas Manténgase al día con las tenden- 25% cias de comunicación, maximice de reducción de costes las conversiones y el engagement, mejore la visibilidad de la marca y 5% destaque siendo activo en los canales de aumento en los ingresos donde sus clientes pasan más tiem- po: WhatsApp, Viber, RCS, su propia app móvil, página web, etc. Todo a través de una única interfaz Infobip nos ha ayudado a mejorar nuestra tasa de asistencia de citas en un • Maximice el ROI de las 10% y los ingresos totales en un 5%. Las comunicaciones. tarifas competitivas de Infobip también • Aumente la fidelidad y el valor de nos han ayudado a reducir nuestros vida del cliente. costes en un 25% y su informe exhaustivo • Proporcione un servicio de nos ayuda a estar atentos a cualquier atención al cliente excepcional a posible optimización de la campaña. un coste menor. Oladoc, app para el cuidado de la salud Moments Answers Conversations Ofrezca una experiencia 14 veces más ventas con la conversacional campaña conversacional Guíe la comunicación con el cliente 12.000 clientes a través de chatbots inteligentes comprometidos y automatización basada en su comportamiento durante todo el 290.000 mensajes intercambiados en 7 días customer journey. • Mejore la experiencia del cliente. • Mantenga el engagement de los Infobip nos apoya de forma clientes. asombrosamente rápida, sin que las • Reduzca la tasa de abandono. interacciones con los consumidores se vean afectadas. El equipo siempre está ahí Moments Answers Conversations cuando lo necesitamos, en todo momento. Unilever, empresa de bienes de consumo 3 Ofrezca experiencias 6x de crecimiento en las tasas excepcionales a de conversión de ventas online empleados y clientes 39% de aumento en NPS Fidelice a sus clientes y empleados mediante una comunicación fluida 5 estrellas en las y una automatización inteligente. opiniones de los clientes Responda a las preguntas más comunes con un chatbot, dirija la pregunta indicada al agente adecuado y gestione la comunicación Infobip ayudó a hacer crecer omnicanal con flujos automatizados, nuestro negocio durante la pandemia todo ello a través de una solución mundial. Nuestros clientes están con una única interfaz del cliente. satisfechos con el servicio de atención al cliente, que es rápido y cómodo, y nuestros • Mejore la eficiencia y la agentes están contentos de tener una satisfacción de los empleados. solución fácil de usar y de incorporar”. • Reduzca la pérdida de clientes y empleados. Flamingo, comercio minorista Moments Answers Conversations Acelere su 10 veces menos costes en transformación digital servicio de atención al cliente Traslade su tecnología a la nube 19% de aumento en NPS y haga crecer su negocio con la automatización y los canales Mejora de la relación digitales. Cumpla las expectativas con los clientes de los clientes y esté disponible en cualquier momento y lugar. Habilite el trabajo en remoto para sus empleados y optimice la eficiencia. Mejore su Con la ayuda de Infobip, experiencia y escale el negocio. transformamos todo nuestro • Reduzca los costes. sistema de atención al cliente para • Mejore la eficiencia. que fuera más rápido y rentable: a la gente le encanta usar WhatsApp • Aumente los ingresos por ventas. para chatear con nuestros agentes • Mejore la satisfacción y la de atención al cliente. retención de los clientes. Raiffeisenbank, banca y finanzas Moments Answers Conversations 4 Comunicación omnicanal de extremo a extremo. Su motor para acelerar la transformación digital Cosmética de lujo Cosmética de lujo Activo ahora Lunes, 21 de diciembre Miércoles Asistente virtual Los mensajes a este chat y las llamadas están ahora protegidos con Hola, soy su asistente encriptación de extremo a extremo. virtual. ¿En qué puedo ayudarle? 6:03 PM Me gustaría recibir algún consejo más para elegir el producto adecuado para mí. 6:03 PM Asistente virtual Le pondré en contacto Tenemos nuevos productos en con nuestra asesora de nuestra colección para el cuidado de la piel. cuidado de la piel. Podrá ¿Podría ser por vídeo? probarlo por ser cliente fiel 6:03 PM primero con un regalo especial. Genial 9:03 AM 6:03 PM Ir a la tienda online Enviar un mensaje... Moments Answers Conversations Una plataforma de engagement Una plataforma de gestión Una solución digital de con el cliente con funcionalidades de chatbots para crear e atención al cliente en la nube avanzadas de personalización y implementar fácilmente chatbots para interacciones omnicanal automatización que le ayudará a basados en reglas o chatbots con personalizadas a través de una orquestrar las comunicaciones a IA en una variedad de canales: única interfaz que aumenta través de los canales digitales y WhatsApp,Facebook Messenger, la satisfacción del cliente y la móviles. Viber, Live Chat, SMS y RCS. productividad de los agentes. Integrado de forma nativa con el Gestione fácilmente las Gestione eficazmente la • centro de contacto a través de una • comunicaciones omnicanal a lo comunicación entre canales a fácil integración de la API con otros largo del customer journey. través de una única interfaz. sistemas externos. • Personalice la comunicación • Acceda a información detallada e utilizando datos del cliente. • Aproveche nuestros servicios historial de conversaciones de los profesionales y experiencia para clientes. • Ahorre tiempo con la ayudarle en el desarrollo de • Comuníquese a través de los automatización basada en el chatbots. canales digitales que prefieren comportamiento del cliente. • Mejore la experiencia del los clientes. cliente con asistentes virtuales • Reduzca el volumen de inteligentes. llamadas y los costes con canales digitales y una fácil • Reduzca los costes de atención al automatización. cliente.. 5 Diferénciese con la combinación adecuada de soluciones de captación de clientes y canales de comunicación. Infobip es líder mundial en el engagement omnicanal que impulsa una amplia gama de canales de comunicación, soluciones avanzadas de autenticación y seguridad, así como, un software basado en una plataforma de comunicaciones orquestadas en la nube, escalable y fácil de usar. Con nosotros puede crear sus propias soluciones o adquirirlas predefinidas. • Impulse su salida al mercado. • Desarrolle o mejore sus propias soluciones de comunicación con el cliente con nuestra API de REST. Soluciones de customer engagement MOMENTS CONVERSATIONS ANSWERS PEOPLE Centro de customer Centro de contacto Plataforma de Plataforma de engagement omnicanal en la nube creación de chatbots datos de clientes Comunicaciones programables SMS EMAIL CHAT APPS RCS VOZ APP MÓVIL DE MENSAJERÍA NÚMEROS BÚSQUEDA DE mGATE WEB RTC IoT IDENTIDAD NÚMEROS MÓVIL 6 Trabajando a nivel local, pero con alcance mundial Desde nuestros inicios en 2006, nuestra misión es proporcionar tecnología de comunicación accesible e innovadora a nuestros socios en diversas industrias y geografías, ayudándoles a crecer, innovar y tener el mejor impacto en sus comunidades. Egypt - El Cairo Pakistan - Karachi Pakistan - Islamabad UAE - Dubai Jordan - Amman KSA - Riyadh Stockholm St. Petersburg Moscow London Minsk Amsterdam Warsaw Katowice Berlin Kyiv Vancouver Munich Zagreb Vodnjan Belgrade Almaty Seoul New York Paris Rijeka Sarajevo Tuzla Madrid Islamabad Beijing Milan Split Istanbul San Francisco Tokyo Casablanca Athens Amman Gurgaon Karachi New Delhi Cairo Riyadh Taipei Mumbai Shenzhen Dubai Dhaka Hanoi Mexico City Hong Kong Pune Yangon Ho Chi Minh City Bangalore Bangkok Manila Bogotá Accra Abidjan Lagos Kuala Lumpur Nairobi Singapore Lima Kinshasa Dar es Salaam Jakarta São Paulo Lusaka Asunción Curitiba Santiago Johannesburg Buenos Aires Sydney más de 600 más de 12 más de 7 28 más de 70 conexiones directas años de experiencia mil millones de centros de datos oficinas en todos transacciones los continentes mensuales Ayudamos a las empresas de todo el mundo a impulsar el crecimiento de su negocio. 7 Las ventajas de Infobip ALCANCE MUNDIAL Y PRESENCIA LOCAL + 600 conexiones directas con operadores Nuestra presencia local nos permite reaccionar más rápida- mente y tener contacto diario con nuestros clientes, además 7.000 millones de personas conectadas de proporcionar soluciones digitales en base a sus necesi- Una sólida base de clientes empresariales dades, sus requisitos locales y fundamentadas en las me- Más de 60
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