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Representative Payee Fraud A MESSAGE FROM THE INSPECTORSemiannual GENERAL Report to Congress Across the Federal Government, offices of inspectors general act in the best interests of the agencies they oversee and the citizens those organizations serve, keeping a focus on transparency and accountability. The Social Security Administration (SSA) Office of the Inspector General (OIG), too, is committed to opening the lines of communication to all of our stakeholders, to share our mission and message. With this in mind, I am pleased to present our Semiannual Report to Congress, covering the period April 1, 2012, through September 30, 2012. This report includes our most significant audit, investigative, and legal accomplishments, as we continue to work with SSA to address critical management issues such as improving customer service, reducing improper payments, and investing in information technology. With that focus on transparency and accountability, during this reporting period, we celebrated the first anniversary of the launch of our redesigned website, which we believe leads the way in a new era of Federal Government information sharing with the American people. We also built on this significant achievement by establishing an active social media presence to interact more fully with you. We now share the results of our investigative and audit work via Facebook, Twitter, and YouTube, as well as through an interactive blog, which allows citizens to engage directly with us. My office has risen to the challenge of keeping pace with technological change, while remaining committed to meeting our statutory mission of preventing Social Security fraud, and improving the Agency’s programs and operations to protect them for future generations. In the past six months, our investigators continued to focus on high-priority allegations of disability fraud and Social Security number misuse that led to improper benefit payments; as well as employee misconduct and representative payee fraud. And, our auditors responded swiftly to a congressional call to evaluate SSA’s direct deposit policies and procedures, and to identify systemic vulnerabilities. In everything we do, we emphasize the importance of stewardship of SSA funds and excellent service to the citizens who depend on the Agency for support. I assure you that we will continue to communicate and work with SSA and the Congress, to ensure that the Agency can fulfill its obligation to all Americans, now and into the future. S Patrick P. O'Carroll, Jr. Inspector General April 1, 2012 - September 30, 2012 1 Semiannual Report to Congress CONTENTS A MESSAGE FROM THE INSPECTOR GENERAL ................... 1 EXECUTIVE SUmmaRY ................................................. 3 INTRODUCTION TO OUR ORGANIZATION ......................... 5 AUDIT IMPacT INITiaTIVES ............................................ 6 INVESTIGATIVE IMPacT INITiaTIVES ................................ 10 THREATS AND ASSULTS AGaiNST SSA EMPLOYEES ........... 16 FUGITIVE FELON ENFORCEMENT PROGRam ................... 18 LEGAL IMPacT INITiaTIVES ......................................... 19 VALUE ATTaiNED THROUGH AUDITS ............................. 22 VALUE ATTaiNED THROUGH INVESTIGATIONS .................. 26 COOPERATIVE DISABILITY INVESTIGATIONS PROGRam.......30 VALUE ATTaiNED THROUGH LEGAL INITiaTIVES ................ 34 BUDGET ............................................................... 37 HUmaN RESOURCE PLANNING AND MANAGEMENT ........ 37 INFORmaTION TECHNOLOGY ......................................38 OUTREacH EFFORTS ................................................ 39 SOciaL MEDia ......................................................40 REPORTING REQUIREMENTS AND APPENDicES ................ 42 GLOSSARY OF ACRONYMS ........................................ 73 2 April 1, 2012 - September 30, 2012 Semiannual Report to Congress EXECUTIVE SUMMARY audit work over the past six months included reviews of Individual representative payees This report presents the significant who have misused benefits and direct accomplishments of SSA’s OIG from April deposit changes initiated by the SSA's 1 , 2012 - September 30, 2012. The report is national 800-number staff organized according to three major goals set forth in the OIG Strategic Plan: Fiscal Years (FY) 2011-2015, second edition: Value • have a positive impact on SSA's programs; Our organization strives to provide valuable • provide valuable products and services; products and services in a timely manner to and, the Congress, SSA, and other key decision- makers, while sustaining a positive return for • enhance the work experience of our each dollar invested in OIG activities. During people. this reporting period, our auditors identified more than $135 million in questioned costs and more than $2.6 billion in Federal funds Impact that could be put to better use. Highlighted audits examine representative payees We work to have a positive impact on SSA misusing benefits and the significance of programs and operations by enhancing administrative finality in SSA's programs. their integrity, efficiency, and effectiveness. During this reporting period, we received In the second half of FY2012, we are 71,867 allegations from SSA employees, reporting over $248 million in monetary the Congress, the public, law enforcement accomplishments, including over $50 agencies, and other sources. Our agents million in SSA recoveries, restitution, fines, closed 4,029 criminal investigations, settlements, and judgments; and over resulting in 269 arrests, 637 indictments $197 million in projected savings from and informations, 706 criminal convictions investigations resulting in the suspension (including pretrial diversions) and 118 civil or termination of benefits. In addition, we judgments/civil monetary penalty (CMP) participated in multi-agency investigations assessments. that resulted in over $30 million in savings, restitution, and recoveries for other Highlighted investigations in this section agencies. relate to Social Security number (SSN) misuse, employee misconduct, and threats against Our Cooperative Disability Investigations SSA employees. OIG agents also continued (CDI) Program continues to be one of our to work with law enforcement agencies to most successful initiatives, contributing to arrest subjects identified through the Fugitive the integrity of SSA’s disability programs. The Felon Enforcement Program. efforts of our CDI Units during this reporting period resulted in more than $166 million in Our auditors also had a significant impact projected SSA program savings, and over during this reporting period, issuing 56 reports $119 million in projected savings to other and making recommendations on a wide programs. variety of challenges facing the Agency. Our During this reporting period, our attorneys initiated 138 CMP actions (Section 1129 cases) April 1, 2012 - September 30, 2012 3 Semiannual Report to Congress that involved false statements, representations, with a similar public survey; more than 93 or omissions made in connection with percent of responders said they found the obtaining or retaining benefits or payments site’s information useful. under Titles II and XVI (Supplemental Security We have also created a survey to help Income) of the Social Security Act (the Act). us ensure that this Semiannual Report Included in our investigative accomplishments to Congress is providing the information on the previous page is over $5.4 million in penalties and assessments that our attorneys imposed through our CMP program. Our attorneys also pursued actions (Section 1140 cases) to protect the public from fraudulent schemes that make use of the SSA’s well-deserved reputation. During this reporting period, the OIG attained voluntary compliance in 11 cases and deterred future violations through aggressive enforcement and outreach efforts. People The collective efforts of our employees are the driving force behind this organization’s success in achieving its mission. We strive to provide an encouraging and rewarding work experience, with the goal of retaining these exceptional individuals. OIG leadership fosters an environment where employees can realize their potential through training and developmental programs. OIG components sponsor and encourage training to inform their employees about new procedures and share best practices. During this reporting period, we increased you need in a user-friendly format. efforts to gather and listen to feedback Please let us know what you think by from our stakeholders. We created a taking our brief survey located at: survey to measure OIG’s responsiveness to http://oig.ssa.gov/survey. constituent-based congressional inquiries; about 71 percent of responders said OIG’s response adequately addressed the constituent’s concerns. The re-designed OIG public website launched about a year ago, and we sought input from site visitors 4 April 1, 2012 - September 30, 2012 Semiannual Report to Congress INTRODUCTION TO OUR Office of the Counsel to the ORGANIZATION Inspector General SSA OIG comprises the Immediate Office The Office of the Counsel to the Inspector of the Inspector General and five major General (OCIG) provides independent components: the Offices of Audit, Counsel, legal advice and counsel to the Inspector External Relations, Investigations, and General on a wide range of issues, including statutes, regulations, legislation, and policy Technology and Resource Management. directives. OCIG also administers the CMP program, and advises the Inspector General on investigative procedures
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