Jessica Savitch IMIA President [email protected]

Jessica Savitch IMIA President President@Imiaweb.Org

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Letter from the President Dear Members, National Certification Our involvement on the IMIA initiatives is critical for their success. I Newly Credentialed Interpreters would like to invite members and non-members alike to take the IMIA Language Rights Corner Accreditation Survey; five minutes of your time will make a substantial difference in the program. Please join in and have a voice! Healthcare Disparities As you know, the 7th Annual National Medical Interpreter Certification Language Technology Open Forum will take place in Portland, Oregon on May 3, 2013. A Interpreter Ethics fantastic program has been put together by the organizing committee. As many as seventy languages will be represented. Interpreters, ISP Division Corner language access advocates and stakeholders will get together to discuss IMIA News the improvement of language access for patients through National Certification. I would like to thank Dr. David Cardona, Coordinator of the IMIA Leadership Grows Health Care Interpreter Program at the Oregon Health Authority, Office of Equity and Inclusion for the State of Oregon for his continuous support during the planning stages of the Forum and for his US Interpreting dedication to National Certification. Following the Forum, the IMIA is very proud to honor the first International Interpreting graduating class of the Language Access Leadership Academy, congratulations to our first group of leadership students! A special thanks to Ira Sengupta and Izabel Arocha for the work done to make Minority Languages the Leadership Academy a success. Last but not least, on Saturday and Sunday, we will offer the Sign Language IMIA Boot Camps.

IMIA Viewpoints Our activities do not end there; we just opened registration for the IMIA 2013 Trainers & Administrators Symposium. For the first time, the Symposium will be offered at one venue on Featured Studies consecutive days to allow cross participation between these interrelated fields. The Administrators Interpreter Education Symposium will be held on September 6th, 2013, and the Trainers Symposium will be held on September 7th and 8th , 2013. This event will be hosted by Duke University Medical Center, Translation Durham, North Carolina. Please make sure you mark your calendars, we have an exciting and Language News enriched program.

Job Opportunities I would like to welcome our newest members of the IMIA Leadership family:  Nelly Berg - IMIA Colorado Chapter Chair Books of the Month  Dennis F. Caffrey - IMIA Events Committee Vice Chairperson Calendar of Events  Anarella Cellitti - Supervisor, IMIA Mentorship Program within the Education Committee Committee Corner  Berthine Crevecoeur West - IMIA Georgia Chapter Vice Chair  Leah daPonte - IMIA Delaware Chapter Vice Chair IMIA Connection  Ruth A. De La Rosa - IMIA Events Committee Chairperson IMIA Strategic Plan  Christina Frasier - IMIA Tennessee Chapter Chair  Elizabeth Wahl - IMIA USA Research Division Chair IMIA Bylaws Bit by Bit About The eNews I would like to invite our members to actively work on the different Committees, Chapters or Divisions; there is something of interest for everyone and different levels of commitment to match individual circumstances. Your participation will definitely make a difference in your professional development, without our members, IMIA can’t move forward with all of the important initiatives we have in place. Please apply today! You will love to work within the IMIA family.

If you have any ideas or feedback for the IMIA Executive Board to consider, please do not hesitate to email me at [email protected] I am always happy to connect directly with our members.

Thank you for your continuous support.

“No matter how many goals you All the best, have achieved, you must set

your sights on a higher one.” Lola Bendana - Jessica Savitch IMIA President [email protected]

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•Tuesday, August 27 at Noon Diana Holland (TN) •Wednesday, September 25 at 1 pm •Thursday, October 31 at 2 pm Rachel Levison (MA) •Friday, November 22 at 3 pm Alfredo Lorente (MN) •Saturday, December 14 at 4 pm Valerie Mayer (TX) Mark Nettesheim (MO) WEBINAR COMING UP FRIDAY, THE 7TH ANNUAL NATIONAL MEDICAL MAY 31ST AT 3PM EASTERN TIME INTERPRETER CERTIFICATION FORUM Helda Santos (RI) The National Board has monthly webinars MAY 3, 2013 IN PORTLAND, OREGON Sarah Shannon (NE) that are a step-by-step guide on how to Medical interpreters and other Otilia Trejo (TX) prepare for the written and oral stakeholders are pooling their collective certification exams, now available for thought, energy, and influence to PLEASE NOTE: We are unable to list CHIs as we interpreters of Spanish, Russian, advance the burgeoning profession, with do not have the information. We are working Mandarin, Cantonese, Korean and the simple, powerful goal of improving with CCHI to obtain those reports. Vietnamese. The webinar will focus on language access for patients through the specifics of taking the exams, in national certification, thus connecting ABOUT THE NATIONAL BOARD OF general what the exams cover, including a patients with outstanding, vetted, CERTIFICATION FOR MEDICAL description of what to expect when you professional interpreters. In that spirit, INTERPRETERS get to the testing center, screen shots of leaders, advocates and other The National Board of Certification for the test setup, and more. Participating in stakeholders in the medical interpreting Medical Interpreters is an autonomous the webinar is the best way to prepare to industry will travel from across the globe certifying body, formed from an become a Certified Medical Interpreter, to convene on Friday, May 3, 2013, in independent group of industry and it’s free. Oregon for the 7th Annual National professionals who represent all key

Medical Interpreter Certification Forum. stakeholder groups, including This one hour webinar is open to http://www.imiaweb.org/conferences/ professional medical interpreters, everyone and there is no need to pre- may.asp trainers, employers, providers, and register. You will need a phone line and a regulators. The National Board developed computer with Internet access to fully the first comprehensive national medical participate. Please see the details that interpreting certification program. The follow and note the different time zones: National Board is a special division of the IMIA and has independent authority over •Friday, May 31st at 3pm Eastern, 12pm all essential certification decisions. The Central, 11 am Mountain and 10am This list is based on purpose of certification is to ensure Pacific time information received limited English proficiency patient safety from The National by rigorous evaluation and assurance of Register for the webinar: Board of Certified the competency of medical interpreters, https://www4.gotomeeting.com/ Medical Interpreters— through written and oral exams. Those register/150166767 these individuals who pass the written and oral exams are became Certified in April 2013. bestowed the CMI credential which PLEASE NOTE: A Webcast of the webinar Congratulations! stands for Certified Medical Interpreter. is on the website here: For more information, visit www.certifiedmedicalinterpreters.org/ Marina Bakica (CA) www.certifiedmedicalinterpreters.org oral-exam Jason Courtney (IN) The National Board of Certification Schedule for the 2013 monthly webinars: Cecelia Defrancesco (FL) [email protected] PO Box 300, Stow, MA 01775 (All times are Eastern) Rebeccah Fleming (MA) 765-MED-CERT or 765-633-2378 •Saturday, June 29 at 4 pm Natalia Frost (MA) www.certifiedmedicalinterpreters.org •Monday, July 29 at 11 am

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SPEAKING OFFICIAL LANGUAGE “NOT A HUMAN RIGHT” Quebec’s human rights commission is TIBETAN STUDENTS criticizing the proposed changes to the ONLINE TRANSLATOR JAILED FOR province’s language laws under Bill 14. BREAKS DOWN DEFENDING The controversial language bill would LANGUAGE BARRIERS LANGUAGE RIGHTS make some significant changes to ACROSS THE GLOBE A court in northwest Quebec’s Charter of Rights and You might use Google China’s Qinghai Freedoms, including designating the Translate to read a hard-to- province has sentenced eight Tibetan use of an official language as a “human find manga comic book or students to prison terms of up to four right.” decipher an obscure recipe years for their role in protests http://www.cbc.ca/news/canada/ for authentic Polish blintzes. Or, like defending their right to use the Tibetan montreal/story/2013/04/17/montreal- Phillip and Niki Smith in Mississippi, you language, according to sources in the quebec-human-rights-language-bill-14- could use it to rescue a Chinese orphan region and in exile. The students were english-french.html and fall in love at the same time. sentenced on April 10 by the Chabcha Google is now doing a record billion (in Chinese, Gonghe) County People’s translations a day, as much text as Court in the Tsolho (Hainan) Tibetan you'd find in 1 million books for Autonomous Prefecture, the India- everything from understanding school based Tibetan Centre for Human Rights lunch menus to gathering national and Democracy (TCHRD) said on security intelligence. It translates in 65 Wednesday. languages, from Afrikaans to Yiddish, http://www.rfa.org/english/news/ U.S. SENATOR and can be used with speech tibet/students-04172013150910.html DANIEL AKAKA recognition and as an app on mobile ttp://www.rfa.org/englis/tibet/students INTRODUCES phones, even if there is no online -04172013150910.htm MINORITY HEALTH connection. EQUITY BILL http://www.chinadaily.com.cn/ “The Health Equity cndy/2013-04/08/ VOTING RIGHTS LOST IN TRANSLATION and Accountability Act makes content_16381702.htm Rep. Steve King (R-Iowa) recently improving health outcomes for introduced the English Language Unity minorities in this country a priority,” GOOGLE TRANSLATE HELPS FAMILY Act, which would require all “official Akaka said. “My bill will make it easier CONNECT WITH DEAF, ADOPTED functions” to be carried out in English, for minority communities to access DAUGHTER raising concerns that it would limit health care services by overcoming Google is now doing a record billion language access rights and damage the cultural and language barriers and translations on any given day, as much accessibility of our democracy. Denise increasing research on prevention and text as you'd find in 1 million books for Lieberman, a senior attorney with the treatment of diseases that everything from understanding school Advancement Project’s Voting disproportionately affect minorities.” lunch menus to gathering national Protection Program, spoke with http:// security intelligence. It translates in 65 Campus Progress about the bill and its www.hawaii247.com/2012/04/28/ languages, from Afrikaans to Yiddish, connection to the “changing rhetoric of akaka-introduces-minority-health- and can be used on websites, with voter suppression.” equity-bill/ speech recognition and as an app on http://campusprogress.org/articles/ mobile phones even if there is no voting_rights_lost_in_translation/ connection. http:// www.huffingtonpost.com/2013/04/08/ google-translate_n_3029486.html

Language Technology news continued on next page

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WEB-BASED WORKSHOP! CROSS CULTURAL TRAINING

The IMIA is proud to offer cultural SHERPA BRINGS NATURAL LANGUAGE competency training to medical interpreters! After much research on VOICE COMMANDS TO ANDROID trainings available, the IMIA decided to Sherpa utilizes Android's built-in voice offer the Quality Interactions Cross recognition to translate speech to text, Cultural Competency one hour online 4. Interpreters will refrain from module to its members. It is a great way so it already has a high degree of accepting an assignment when family to ensure that our members have the accuracy. However, it recognizes or close personal relationships affect training they need to work in a healthcare commands with much greater impartiality. environment. flexibility. Instead of memorizing a list Quality Interactions® for View the entire IMIA Code of Ethics at : of commands, you can simply say "I HealthCare Employees Non-clinical http://www.imiaweb.org/code/default.asp Course: have an appointment tomorrow at This web-based program teaches a cross- 2:30." The app will then ask what the cultural, individual-based strategy for title is and confirm if you want to add it communicating effectively with diverse populations. This program is appropriate to your agenda. It even comes with a WHAT ARE APPROPRIATE for healthcare administrators, office handy multi-paned layout for tablet PROFESSIONAL RELATIONSHIPS FOR managers, customer service representatives, lab technicians, and users. Hit the link below to give it a try. AN INTERPRETER? interpreters – essentially anyone who http://lifehacker.com/sherpa-brings- Respectful relationships with the works in healthcare but not necessarily in natural-language-voice-commmands-to patient, as well as respect for yourself a direct clinical setting.

-andro-474945699 as an Interpreter in wanting to provide The learning objectives for the quality interpretation services. Nonclinical program model are based on the ResCUE model for culturally Dependable relationships in which you competent interactions and include the TO SAVE ENDANGERED LANGUAGES, arrive at the assignment location when following: TRIBES TURN TO TECH you are assigned to arrive or you notify • Respect and value cultural diversity • Communicate clearly in cross-cultural In a windowless conference room in a your supervisor according to your interactions Las Vegas casino, about three dozen agency policy. Caring relationships in •Understand and explore cultural people are swishing their fingers across which you complete the tasks that you differences •Effectively engage an individual in a iPads, trying out test versions of new have been assigned to provide, so that cross-cultural interaction apps and screening for glitches. But the patient can have the best possible Benefits of this online training: these are no Silicon Valley techies in care. Trusting relationships in which •You can do it anytime, anywhere, right town for one of the city's massive you properly protect the patient’s from your computer electronics shows. Many are from far- health information and privacy • You can stop the program and then go back to it later on another day flung American Indian reservations, and (adapted from The Tribute, October •It is not too long and is completely their high-tech devices are serving a 2012 ed. ) doable for busy interpreters •You can add it to your resume under decidedly old-school purpose: trying to Education and show future employers save their languages from the brink of that you have basic cultural competency extinction: training from a reputable source. “I learned that courage was http://abcnews.go.com/Technology/ Quality Interactions Approach: wireStory/save-endangered-languages- not the absence of fear, but http://www.imiaweb.org/uploads/docs/ the triumph over it. The Quality_Interaction_Approach.pdf tribes-turn-tech- 18975672#.UW_hbIIYL9A brave man is not he who IMIA members are now able to take this does not feel afraid, but he course at a discounted rate: IMIA Members: $60 who conquers that fear.” Learn more at : -- Nelson Mandela http://www.imiaweb.org/education/ crossculturaltraining.asp

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This Month’s Featured 2013 ISP DIVISION MEETINGS IMIA ISP Members ISP Division Meetings are usually held on the 4th Thursday of each month CYRACOM INTERNATIONAL, INC. REGISTRATION OPEN! at 12pm Pacific / 2pm Central / 3pm http://www.cyracom.com/ IMIA ANNUAL TRAINERS & CyraCom International is a leading Eastern. ADMINISTRATORS SYMPOSIA provider of innovative language services,  May 23 September 6 - 8, 2013 including to government, healthcare, and  June 27 Hosted by: business. ISO certified, CyraCom has a  July 25 Duke University Medical Center - wealth of experience and expertise in the  September 26 fields of translation and interpretation Durham, NC (T&I) curriculum design, development,  October 24 September 6: training and research.  November 28 Administrators Symposium  December 26 September 7 & 8: NCTA THE NORTHERN CALIFORNIA Trainers Symposium TRANSLATORS ASSOCIATION http://www.imiaweb.org/conferences/ http://www.ncta.org Offering a public access referral service, ISP Division Meetings Page: admin_trainer_symp.asp NCTA’s 600 members enjoy continuing http://www.imiaweb.org/corporate/ education and networking events, Corpmtgs.asp IMIA INTERPRETER SERVICE PROVIDER quarterly meetings offering stimulating (ISP) MEMBERSHIP NOW INCLUDES 5 industry-specific presentations, our REPRESENTATIVES! flagship publication Translorial, and the IMIA ISP MEMBERS, POST YOUR JOBS The Interpreter Service Provider (ISP) opportunity to find clients by WITH IMIA FOR FREE! participating in the referral service. Did you know that IMIA Corporate Division of the IMIA is pleased to announce that, effective immediately, Members in good standing may post job IMIA Welcomes Our New & each IMIA ISP organizational member Renewing ISP Members! on the IMIA web site at no cost? Just go can have up to five representatives in to http://www.imiaweb.org/corporate/ their membership profile. We feel that CATHOLIC CHARITIES ARCHDIOCESE OF job-form.asp, log in and post! Your job more representation from each BOSTON COMMUNITY INTERPRETER opportunity will be added to the next organization will increase SERVICES IMIA Weekly Notice, and will remain http://www.ccab.org/cis.html participation, dissemination of posted on the IMIA web site for 30, 60 or information, and generate more For over 25 years, Community Interpreter Services (CIS) has assisted limited English 90 days! Non-members may post their awareness of IMIA ISP activities. It speakers in accessing legal, health, job opportunities for a $100 fee. Please will also help the IMIA promote educational, and other services through send questions to [email protected]. collaborative relationships with diverse oral interpretation and written organizations which will help the IMIA translation. grow and prosper. OKLAHOMA STATE DEPARTMENT OF ISP DIVISION CHAIR To add more representatives to your HEALTH Lena Toolsie, M.A. existing ISP profile, go to: http://www.ok.gov/health/ Linguistics President and http://www.imiaweb.org/corporate/ The Oklahoma State Department of Founder, Ad Astra, Inc. profile.asp. Health, through its system of local health http://www.ad-astrainc.com services delivery, is ultimately responsible

for protecting and improving the public's health status through strategies that ISP Division is looking for a vice focus on preventing disease. Three major chairperson! Please contact: service branches, Community & Family [email protected] “He who is not courageous Health Services, Prevention & enough to take risks will Preparedness Services and Protective Health Services, provide technical support accomplish nothing in life. and guidance to 68 county health departments as well as guidance and -- Muhammad Ali consultation to the two independent city- county health departments in Oklahoma City and Tulsa.

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Dennis F. Caffrey Events Committee Vice Chairperson IMIA LIFELONG LEARNING WEBINAR SERIES OUR VIEW: “IT'S Patient Navigation for Medical THE WRONG TIME

Interpreters TO ADD COSTLY

Presenter: Juan Felipe Gutierrez Sanin INTERPRETERS” May 24, 2013 at 12pm EST Assembly Bill 1263 Anarella Cellitti For more information please visit: IMIA Mentorship by Speaker John A. http://www.imiaweb.org/conferences/ Program Supervisor Pérez seeks to improve and expand learningseries.asp medical interpreter services for Medi-Cal patients. Access to care can be difficult if IMIA BOOT CAMPS ARE HAPPENING! patients don't speak English well. Without Nashville, TN—May 18: a qualified interpreter, it's sometimes 8 Hour Medical Terminology Boot Camp™ Berthine Crevecoeur hard for non-English speaking patients to Nashville, TN—May 19: West describe their symptoms or for health 8 Hour Difficult Situations Advanced Boot IMIA Georgia Chapter care providers to make sure, for example, Camp™ Vice Chair Also coming up: patients under-stand a drug regimen: http:// Durham, NC September 7-8 For more information please visit: www.mercedsunstar.com/2013/04/10/29 http://www.imiaweb.org/conferences/ 34100/our-view-its-the-wrong-time- bootcampseries.asp Leah daPonte to.html IMIA Delaware Chapter REGISTRATION OPEN! Vice Chair IMIA ANNUAL TRAINERS & ADMINISTRATORS SYMPOSIA PÉREZ STUMPS FOR BILL TO BOOST ACCESS September 6 - 8, 2013 Hosted by: TO MEDICAL INTERPRETERS Duke University Medical Center - In a Sacramento Bee opinion piece, Durham, NC Ruth A. De La Rosa Assembly Speaker John Pérez (D-Los September 6: IMIA Events Committee Angeles) stumps for a bill (AB 1263) that Administrators Symposium Chairperson would "develop a more comprehensive September 7 & 8: language assistance program, by seeking Trainers Symposium additional federal funding for medical http://www.imiaweb.org/conferences/ interpreter services through the Medi-Cal admin_trainer_symp.asp program." He argues "having more

Christina Frasier trained and professional interpreters IMIA Tennessee Chapter through the Medi-Cal system will save Chair lives of Californians with limited English proficiency" and will reduce costs to the

THE IMIA WOULD LIKE TO WELCOME state. Medi-Cal is California's Medicaid

THE FOLLOWING INDIVIDUALS INTO program: THEIR NEW LEADERSHIP POSITIONS! http://www.californiahealthline.org/ articles/2013/4/15/perez-stumps-for-bill- Nelly Berg Lissie Wahl-Kleiser IMIA Colorado Chapter Ph.D. to-boost-access-to-medical- Chair IMIA USA Research interpreters.aspx#ixzz2QoWgsiQ4 Division Chair

US Interpreting news continued on next page

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have heard from men whose veracity is language skills. Except it's not English unimpeachable, reserving to myself the they're learning. It's not even Spanish. It's exercise of the right of private judgment Armenian. Though its Western in making public and in suppressing the counterpart has been on an UNESCO TENS OF THOUSANDS HEALTHCARE details of what occurred on this endangered language list for a few years, 'NAVIGATORS' TO BE HIRED memorable day.” there seems to be a demand for Tens of thousands of health care http:// Armenian-language skills in Southern professionals, union workers and atwar.blogs.nytimes.com/2012/02/27/ California, a mecca for the Armenian community activists hired as "navigators" conflict-reporting-in-the-post-embed- diaspora that has settled more steadily in to help Americans choose healthcare era/?ref=interpreters the area over four decades. The local options starting Oct. 1 could earn $20 an linguistic landscape of the area is hour or more, according to new WELCOME THE TRANSLATORS definitely changing: regulations issued Wednesday. The 63- Translators, interpreters and others who http://www.glendalenewspress.com/ page rule covering navigators, drawn up have helped United States troops and opinion/tn-gnp-0418-intersections- by the Centers for Medicare & Medicaid diplomats now want to resettle in the increased-demand-for-armenian- Services, also said the government will United States. They speak many language-skills,0,1831261.story provide free translators for those not strategically important languages of the fluent in English -- no matter what their region. The United States does not have native language is. an adequate number of interpreters and HOW TO OVERCOME LANGUAGE http://washingtonexaminer.com/ translators who are proficient in these BARRIERS IN HEALTHCARE? obamacare-to-pay-navigators-20-to-48- languages. Good communication is a crucial factor in an-hour-provide-free-translators/ http://query.nytimes.com/gst/ the provision of effective health care, and article/2526167 fullpage.html? language barriers can play a major role in res=9800E1DC1E31F930A35752C1A9619 restricting patient access to health and USING DATA GATHERED FROM A C8B63&ref=interpreters social care services. However, at a time NUMBER OF HOSPITALS THAT EMPLOY when the NHS is facing £20bn of IN-HOUSE INTERPRETERS, SERVICEHUB efficiency savings, and the UK is more HAS BEEN PUBLISHING A SERIES OF GOA ASSEMBLY DEBATES OFFICIAL culturally and linguistically diverse than ARTICLES… LANGUAGE ACT ever before, can health services really that analyze various performance Goa Legislative Assembly today debated afford universal interpreting services? characteristics for on-demand service the issue of official language in the state http://www.onmedica.com/ requests. The fourth article in this series with Chief Minister Manohar Parrikar ViewsArticle.aspx?id=01c3299c-7cc6- was just published—the subject of which assuring that both Konkani and Marathi 4baa-a3a9-45f949e1e221 is "Unresponsiveness" and looks at the languages will get due share as per the worst 5% (slowest response times). What law. Independent legislator Vijay Sardesai are their causes and what might be done raised the issue on the floor of the House ANOTHER VIEW: PATIENT SAFETY MUST to improve the situation? The data during the Question Hour, alleging that NOT GET LOST IN TRANSLATION sample is composed of 127,000 requests Marathi had managed to gain “back door More than 40 percent of Californians collected during 2012 (24x7). How does entry" to the Official Language Act speak a language other than English at your organization's performance compare through different notifications issued home, and almost 7 million Californians to these published statistics? These until 2010. have a limited English proficiency. At articles can be downloaded at some point we've probably all seen http://servicehub.net/?p=503 someone having difficulty at the grocery store, or the bank, or in general navigating daily life in our state with limited English proficiency: INTERSECTIONS: http:// INCREASED www.sacbee.com/2013/04/13/5338322/ CONFLICT REPORTING IN DEMAND FOR patient-safety-must-not-get- THE POST-EMBED ERA ARMENIAN lost.html#storylink=cpy “I shall proceed to describe, LANGUAGE SKILLS to the best of my power, On a Saturday morning in a brightly lit what occurred under my classroom at the Burbank Adult School, a own eyes, and to state the facts which I group of students are practicing their

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CAMBORNE DEAF Viewpoints, an online MAPPING THE CONCEPT CENTRE REOPENS newsletter, was developed to OF VULNERABILITY AFTER 18 MONTHS, provide members with a RELATED TO HEALTHCARE THANKS TO forum of ideas and DISPARITIES: A SCOPING MASSIVE viewpoints that can be REVIEW recorded, to keep you thinking about the COMMUNITY topics that affect our life as medical SUPPORT interpreters. Members can expound on The aim of this paper is to There were scenes their ideas by writing brief 200-600 word share the results of a of jubilation in Camborne on Friday, when essays of reflections on any topic related scoping review that examined the Cornwall Deaf Centre reopened after a to medical interpreting. Viewpoints relationship between health care major refurbishment. Members of the Newsletter includes interesting facts, disparities and the multiplicity of deaf community, their families, friends trends and profiles of people building vulnerability factors that are often and supporters joined together to their interpreting careers. You’ll see clustered together. winning personal essays about what celebrate a day they thought might never come. Read more: makes medical interpreting a profession of choice for many members. Some topics Methods: The conceptual framework http://www.thisiscornwall.co.uk/ that can be included are: Technology, used was an innovative dynamic model Camborne-Deaf-Centre-reopens-18- what does it mean to interpreters?; that we developed to analyze the co- months-thanks/story-18643990-detail/ Career Development, Patient Safety, existence of multiple vulnerability factors story.html#ixzz2Pz3YPm2G Interpreter Safety, Mental Health, (multi-vulnerability) related to the Mentoring, Work Ethics, Interpreter phenomenon of the 'Inverse Care Law'. A JUSTICE DEPARTMENT CONTINUES Education. Viewpoints is meant to be total of 759 candidate references were both informative and fun to read. This CRACKDOWN ON MEDICAL FACILITIES identified through a literature search, of THAT FAIL TO OFFER AUXILIARY AIDS free online newsletter provides personal reflections, a few tips, and some useful which 23 publications were deemed AND SERVICES FOR PATIENTS WHO ARE relevant to our scoping review. DEAF ideas to help you engage in a more personal journey of satisfaction as a The U.S. Department of Justice (DOJ) medical interpreter. Send submissions to Results: The review confirmed our announced in early April 2013 that it has [email protected]. hypothesis of a direct correlation reached five settlements in the past four between co-existing vulnerability factors months with health care providers—one NEW ARTICLES hospital, two rehabilitation centers, an and health care disparities. ear nose and throat practice, and a sports Interview with Doug Reed of Accipio medicine center—concerning access to Interpreter Services in Lexington Several gaps in the literature were services for persons who are deaf. The Kentucky identified, such as a lack of research on settlements provide insight (but not a Presented by Cynthia M. Schenck vulnerable populations' perception of definitive conclusion) into the auxiliary CEO Medical interpreters of the North their own vulnerability and on aids or services that the DOJ considers Shore, IMIA Board Director, IMIA ISP multimorbidity and immigrant status as Division Journalist aspects of vulnerability. necessary to comply with Title III of the READ THE ARTICLE AT: Americans with Disabilities Act (ADA): http://www.imiaweb.org/uploads/docs/ Conclusions: Future research addressing http://www.lexology.com/library/ Accipio_Language_Services_Interview_4- detail.aspx?g=8fe2e789-c3a1-49c8-a4f6- 9-13.pdf the revealed gaps would help foster d8fc45d870a3 primary care interventions that are Meeting with interpreters and responsive to the needs of vulnerable SPELLING BEE WITH A TWIST—SIGN translators in Cuba people and, eventually, contribute to the LANGUAGE By Linda Joyce, IMIA State Chapter Chair, reduction of health care disparities in About seventy second-graders tested WV and Certification and Testing Director society. their mettle on the huge stage normally for the National Board of Certification for Medical Interpreters (National Board) Author: Cristina Grabovschi Christine used for concerts and shows and carefully READ THE ARTICLE AT: spelled and signed words like “car,” “dig” http://www.imiaweb.org/uploads/docs/ Loignon Martin Fortin and “fox” during two rounds held for Article_on_Cuba_trip_May_2013.pdf Credits/Source: BMC Health Services each of five classes that took part: Research 2013, 13:94 http://www.monroenews.com/ VISIT THE VIEWPOINTS PAGE AT: news/2013/apr/17/spelling-bee-twist- http://www.imiaweb.org/members/ sign-language/ viewpoints.asp

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RAQUEL DE PEDRO RICOY, DEPARTMENT TRANSLATOR: MP'S MESSAGE WAS OF LANGUAGES AND INTERCULTURAL CLEAR STUDIES, I spoke to a New Zealand journalist this HERIOT-WATT UNIVERSITY, EDINBURGH: morning who speaks both English and ABSTRACT Danish and he told me that the reason REGISTRATION The training of public service interpreters why people have been so offended is NOW OPEN FOR is a very complex endeavour that must because it has not been correctly THE balance pedagogical considerations and translated." Inger Mortensen, who lives in INTERNATIONAL market requirements. This paper New Zealand, translated the opinion MEDICAL considers the interrelationship between piece. She said yesterday she took pride INTERPRETER academic programmes, qualifications, in her translations being accurate: ASSOCIATION (IMIA) 2013 TRAINERS & curriculum design and standards in the http://www.nzherald.co.nz/nz/news/ ADMINISTRATORS SYMPOSIA field of public service interpreting (PSI) in article.cfm?c_id=1&objectid=10876314 April 19th, Durham NC – The IMIA is connection with the perceived status of pleased to unveil the 2013 Administrators the profession and the desirability of and Trainers Symposia program, for the regulated monitoring practices, whilst not first time offered at one venue on losing sight of the constraints imposed by consecutive days to allow cross socio-economic circumstances. The participation between these interrelated desirability of conducting extensive fields. The IMIA listened to its empirical research into the needs of LIBRARY ADDS membership and has organized the 2013 public service agencies and PSI providers LANGUAGE- Symposia to meet the needs of a variety LEARNING TOOL of stakeholders. The events are built alike, as well as into the profile of interpreters, is also emphasised, in an The Verona Public around the theme “Improving Minority Library has a new Language Access Quality: Preparing 21st attempt to match training provision and database for Century Minority Language Medical community needs in a multicultural, Interpreters”. multilingual context. It can be concluded learners who want http://www.imiaweb.org/conferences/ that a coherent, integrated approach to to explore admin_trainer_symp.asp training, practice and quality assurance languages. The Pronunciator database, will result in an enhanced status of the funded by the Friends of the Verona ADD YOUR VOICE TO THIS SURVEY: PSI profession, which can only be Public Library, is a language- learning ACCREDITATION FOR MI EDUCATIONAL beneficial to society at large: service for all ages and literacy levels with PROGRAMS? http://www.jostrans.org/issue14/ 3,000 avail-able courses. For example, a The IMIA National Accreditation Task art_depedro.php Spanish speaker can learn Chinese in a Force has decided to do a survey to Spanish context, without having to go assess how much interpreters and through English. trainers agree with the National http:// Accreditation Standards developed www.myveronanj.com/2013/04/08/ specifically for those providing medical library-adds-language-learning-tool/ interpreting training. This survey asks questions about what minimum TRANSLATION COMPANIES IN 181 specifications training organizations COUNTRIES LAUNCH A GLOBAL PYONGYANG DECLARES ‘STATE OF WAR’ should have in order to get accredited by INITIATIVE IN FAVOR OF NGOS WITH SOUTH KOREA the IMIA. Your opinions are important to Kontax - Kontax France - Bihorel - France - MOSCOW, March 30 (RIA Novosti) - North us. We thank you for taking the time to NGOs act as a ‘global conscience’, Korea has declared that it is entering a fill out this survey. Your individual highlighting issues that governments “state of war” with South Korea, saying answers are anonymous and any prefer to ignore, forming pressure groups that all issues between the neighboring reporting will be in the aggregate. The across borders, and countering countries will be handled in accordance information you provide will greatly assist bureaucracy. Whether as adversaries or with wartime protocol, Reuters reported the IMIA to study how these standards allies, governments are increasingly on Saturday citing North's official KCNA should be published and applied for taking them into account because of their news agency. “From this time on, the future accreditation of training programs. true power, based not on coercion from North-South relations will be entering the All responses are confidential and will be without, but on courage from within: state of war and all issues raised between given in the aggregate. Please do not http://kontax.com/ the North and the South will be handled include identifying information on the Translation_Companies_in_181_Countrie accordingly,” the agency said citing a open ended questions. To take the survey s_Launch_a_Global_Initiative_in_Favour_ statement carried by KCNA: please go to: of_NGOs-5840-en.html http://www.en.rian.ru/ http://www.surveymonkey.com/s/ world/20130330/180338237.html MJJG5DS

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notice of anything unless it was said in Greek; the Romans DID YOU KNOW THAT ALL DIFFERENT made everyone speak Latin; and in TYPES OF ORGANIZATIONS POST JOBS IMIA PROVIDES OUTREACH TO India, people INTERNATIONAL AND MINORITY ON THE IMIA WEB SITE ALL THROUGH learned their THE YEAR? neighbors’ LANGUAGE INTERPRETERS BY languages—as did OFFERING FREE MEMBERSHIPS TO IMIA Members have access to job listings many ordinary NEW MEMBERS! 24/7 at http://www.imiaweb.org/ Europeans in times By joining the IMIA, these interpreters members/jobs.asp. past (Christopher join an international registry of Columbus knew Italian, Portuguese, medical interpreters who can be CURRENT JOB POSTINGS: and Castilian Spanish as well as the searched by country, state, or classical languages). But today, we all use language, increasing their chances of translation to cope with the diversity of Hospital Medical Interpreter work. languages. Without translation there See the entire press releases here: Natividad Medical Center (CA) would be no world news, not much of a reading list in any subject at college, no http://www.imiaweb.org/press/ Medical and Legal Interpreter repair manuals for cars or planes; we default.asp Cross Cultural Communication Systems, wouldn’t even be able to put together flat Inc. -pack furniture. Recent publications of IMIA PROMOTES AND AWARDS the FITISPos Group-University of Alcalá MEMBERSHIPS TO NEWLY CERTIFIED IMIA ISP MEMBERS, POST YOUR related to Translation and Interpreting in INTERPRETERS Healthcare Settings: JOBS WITH IMIA FOR FREE! IMIA promotes unity through the CI Division which stands for Certified Did you know that IMIA Corporate LÁZARO-GUTIÉRREZ, RAQUEL (2012) La Members in good standing may post job Interpreter Division, incorporating interpretación en el ámbito sanitario. CHIs, CMIs as well as those certified on the IMIA web site at no cost? Just go Estudio de la asimetría en consultas médi to http://www.imiaweb.org/corporate/ -cas. Saarbrücken: Editorial Académica by RID, to work together under one job-form.asp, log in and post! Your job Española. ISBN: 978-3-8473-6744-4 roof to further promote certification opportunity will be added to the next as essential to professionalization. IMIA Weekly Notice, and will remain VALERO-GARCÉS, CARMEN y RAGA, The IMIA gives complimentary posted on the IMIA web site for 30, 60 or FRANCISCO (ed.) (2012) Retos del siglo memberships to all who were XXI en comunicación intercultural. 90 days! Non-members may post their certified after 2009 as a way to Saarbrücken Alemania: Editorial job opportunities for a $100 fee. Please recognize their effort. Just go to Académica Española, LAP LAMBERT http://www.imiaweb.org/members/ send questions to [email protected]. Academic Publishing,. ISBN: 978-3-8473- application.asp note 'CI offer' under 6101-5 notes.

VALERO-GARCÉS, CARMEN (2012) “Déme algo, doctor. Estrategias de gestión IMIA INTERNATIONAL MEMBERSHIP interrelacional en consultas médicas inter OFFER! IS THAT A FISH IN YOUR EAR? : -culturales” en Pragmática y If you are not a US-based Interpreter, TRANSLATION AND THE MEANING OF comunicación intercultural en el mundo take advantage of our one year free EVERYTHING [Paperback] by David hispanohablante. pp. 67-90. Ámsterdam/ trial for new memberships! Simply Bellos Nueva York: Routledge. ISBN: 978-90-420 apply at http://www.imiaweb.org/ An NBCC Award and Los Angeles Times -3604-8/ 978-90-012-0877-2 members/application.asp, and under Book Award finalist notes put 'international one year A New York Times Notable Book for 2011 More information: http://www2.uah.es/ trial'. Your application will be traduccion One of The Economist’s 2011 Books of approved. the Year

People speak different languages, and always have. The Ancient Greeks took no

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Trainers Symposium For more information please visit: http://www.imiaweb.org/ IMIA LIFELONG LEARNING conferences/admin_trainer_symp.asp IMIA PROVIDES OUTREACH TO WEBINAR SERIES INTERNATIONAL AND MINORITY Patient Navigation for LANGUAGE INTERPRETERS BY Medical Interpreters SAVE THE DATE FOR THE 2014 IMIA OFFERING FREE MEMBERSHIPS TO Presenter: Juan Felipe Gutierrez Sanin ANNUAL CONFERENCE! NEW MEMBERS! May 24, 2013 at 12pm EST To take place in Houston, Texas By joining the IMIA, these interpreters http://www.imiaweb.org/ January 16-19, 2014 join an international registry of conferences/learningseries.asp Details to follow soon! medical interpreters who can be searched by country, state, or language, increasing their chances of 7th ANNUAL NATIONAL MEDICAL NATIONAL CALENDAR OF EVENTS: work. INTERPRETER CERTIFICATION http://www.imiaweb.org/events/ See the entire press releases here: FORUM us.asp http://www.imiaweb.org/press/ May 3, 2013 default.asp Portland, OR http://www.imiaweb.org/ INTERNATIONAL CALENDAR OF IMIA PROMOTES AND AWARDS conferences/may.asp EVENTS: MEMBERSHIPS TO NEWLY CERTIFIED http://www.imiaweb.org/events/ INTERPRETERS international.asp IMIA promotes unity through the CI IMIA BOOT CAMPS ARE HAPPENING! Division which stands for Certified Portland, Oregon—May 4: Interpreter Division, incorporating 8 Hour Exploring Complex Ethical POST AN EVENT! CHIs, CMIs as well as those certified Dilemmas Boot Camp All organizations are encouraged to by RID, to work together under one Portland, Oregon—May 5: upload their own event on the IMIA roof to further promote certification 8 Hour Medical Terminology Boot Interpreter Events Calendar! This as essential to professionalization. Camp™ helps members stay informed of all The IMIA gives complimentary Also coming up: the events related to interpreting and memberships to all who were Nashville, TN May 18-19 translation. Count on the IMIA certified after 2009 as a way to Durham, NC September 7-8 Calendar to have the most updated recognize their effort. Just go to For more information please visit: interpreter event information at http://www.imiaweb.org/members/ http://www.imiaweb.org/ http://www.imiaweb.org/events/ application.asp note 'CI offer' under conferences/bootcampseries.asp default.asp notes.

IMIA INTERNATIONAL MEMBERSHIP IMIA ANNUAL TRAINERS & “Unity is strength... OFFER! ADMINISTRATORS SYMPOSIA when there is teamwork If you are not a US-based Interpreter, September 6 - 8, 2013 take advantage of our one year free Hosted by: and collaboration, trial for new memberships! Simply Duke University Medical Center - wonderful things can apply at http://www.imiaweb.org/ Durham, NC be achieved.” members/application.asp, and under September 6: notes put 'international one year Administrators Symposium --Mattie Stepanek trial'. Your application will be September 7 & 8: approved.

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Medical Social Worker. Jyoti is currently Contact the Chair of the Membership pursuing a Master’s degree in Committee at Gerontology and completed her [email protected]. FROM THE IMIA ENEWS COMMITTEE internship with the Council on Aging. Her interest areas are reducing health care Nominations and Governance Committee disparities and advocating for aging Asian eNews Chairperson Contact the Chair of the Nominations & Immigrant patients. In her spare time, Claudia Perla Governance Committee at Jyoti also volunteers for the Hospice and [email protected]. Palliative Care of Charlotte region. Her diverse background gives her a passion Public Relations Committee for IMIA's mission and programs. Contact the Chair of the Public Relations RECRUITING ENEWS COMMITTEE Committee at MEMBERS AND LEADERSHIP [email protected]. The IMIA Enews Committee is in need of THE IMIA RELIES ON ITS MEMBERS TO Promote our profession and support the mission of the IMIA by making a your help! Please consider becoming a ADVANCE THE PROFESSION. We have purchase at the IMIA Store! member. The Enews Committee is in always been a grassroots organization that believes each person can make a charge of collecting the most recent news difference. Please see the different from our field, and keep promoting the committees you can join: hard work our interpreters do at international levels as well as Nationwide. Events Committee The committee meets on the second Contact the Chair of the Conference Thursday each month at 1:00pm EST. For Committee at [email protected]. The Popular IMIA Lapel Pin more information please visit the following link: Education Committee Wear with the IMIA Contact the Chair of the Education SEEKING: VICE-CHAIR Committee at [email protected]. Lapel Pin with pride! Show your PLEASE JOIN US! eNews Committee commitment to If you are interested in assuming either of Contact the Chair of the eNews advancing our these positions or joining the committee Committee at [email protected]. profession! in some other capacity, please email [email protected]. We would love to Ethics Committee have you join us. With your help there's Contact the Chair of the Ethics Committee Just $5.95 + shipping at [email protected]. no limit to what can be accomplished!

Buy one now for yourself or your The External Relations Committee IMIA ENEWS COMMITTEE colleagues at: Contact the Chair of the External WELCOMES http://www.imiaweb.org/store/ Relations Committee at default.asp JYOTI NUNNA AS THE [email protected]. COMMITTEE / DIVISION LIAISON

Fundraising Committee Jyoti is a freelance Contact the Chair of the Fundraising Medical Interpreter Committee at [email protected]. with the Presbyterian “Experience is not what and the Carolinas Medical Terminology Committee happens to you; it's health care systems Contact the Chair of the Medical and the Department Terminology Committee at what you do with what of Social Services in Charlotte, NC. She is [email protected]. happens to you.” fluent in English, Hindi, Marathi and Telugu languages. She is originally from Membership Committee --Aldous Huxley Mumbai, India where she practiced as a

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shall be fixed by the President. New committees will be voted in by the majority of the Executive Board at the request of a member. An active committee is one with IMIA PSA ORGANIZATIONAL DEVELOPMENT more than one member and with regular The IMIA would like to encourage all  Maintain pioneer & leadership monthly meetings. A committee which interpreters and stakeholders who are position in the field does not have a meeting in four months will language access advocates to share this  Strengthen organizational structure lose its standing committee status and PSA in every presentation you do. become an inactive committee. A http://www.youtube.com/watch?  Enhance administrative structure committee member that does not attend feature=player_detailpage&v=twINuqacD  Expand leadership structure for two months in a row will become an dY regionally inactive committee member. Committee View the entire plan at: chairs can reinstate such a member. Every committee chair shall submit a report of its IMIA NATIONAL MEDICAL INTERPRETER http://www.imiaweb.org/uploads/ activities to the membership at the annual REGISTRY pages/83_3..pdf meeting and to the Executive Board of the Search the directory by name, language, Association at the Executive Board state or country: The IMIA is proud to meetings. Standing committees must have the only national registry of medical submit monthly minutes to the Executive interpreters in the US. It includes over Board for review. 1,900 interpreters in over 100 languages. http://www.imiaweb.org/corporate/ 8.2 Ad Hoc Committees. Subject to the find.asp It is important for IMIA members to know approval of the Board of Directors, the and understand our bylaws well as it is the President may from time to time establish charter of the organization. article in each such Ad Hoc Committees as the President MEMBER PROFILE OPTIONS IMIA eNews edition. Please email Izabel may deem necessary or appropriate from Did you know you may add your Arocha, IMIA Executive Director, at time to time. Any such Committee shall be [email protected] if you have any credentials and Certification information, questions. subject to the direction of the Board of resume, photo, and more to your IMIA Directors and, except as otherwise provided profile? Update your profile at http:// ARTICLE 8 COMMITTEES. in these By-laws, shall have such www.imiaweb.org/members/profile.asp composition, powers and duties and term The directors may elect or appoint one or of existence as may be determined by the President, with the advice of the Vice IMIA LIST SERVE more committees and may delegate to any such committee or committees any or all of President. Join IMIA Members-only List Serve: their powers, provided that any committee http://www.imiaweb.org/members/ to which the powers of the directors are 8.3 Audit Committee. The Audit listserve.asp delegated shall consist solely of directors. Committee shall be composed of (a) such Unless the directors otherwise determine, members (at least one of whom shall be a JOIN IMIA'S SOCIAL MEDIA NETWORKS! committees shall conduct their affairs in the Director) as may be appointed by the same manner as is provided in these bylaws President, with the advice of the Vice- Linked In for the directors. The members of any President, provided that no Elected Officer -Individual Profile committee shall remain in office at the shall serve on the Audit Committee in any pleasure of the directors. All committee appointed or ex officio capacity. The Audit http://www.linkedin.com/in/ Committee powers and duties include but imiaweb chairs will be elected every three (3) years at the Annual Meeting by the majority vote are not limited to: -Group Profile (a) Review the financial statements, http://linkd.in/l9ATUx of the Executive Board. The term of office begins January first, allowing a transition books and records and accounting systems Once connected, you can post period. These chairs will be elected for a of the Corporation and shall report its interpreter related information term of four (4) years and may be reelected findings and recommendations to the Board for others to read. for additional terms. of Directors; (b) It shall have the power to employ Facebook 8.1 Standing Committees. The a certified public accountant for the http://on.fb.me/lB50Rn Corporation shall have the following purpose of assisting it in the performance of Please join the page using the standing Committees (“Standing its duties and for the purpose of performing above link and click "Like”. 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 $600 for insert in tote bags and full page ad in booklet (print and on line; The IMIA e-News is Ads will appear in the you print and ship inserts to event – our monthly news IMIA Events program shipping address as per sponsorship brief. The purpose and booklets (distributed to instructions) intent of this each attendee) and in publication is to the online version of the advance the medical Events Available to Advertise At: booklet for interpreting profession  IMIA Trainers Conference by providing our members with the latest approximately a year. You may wish to  IMIA Administrators Symposium local, state and international news and advertise in the IMIA eNews which has  IMIA Medical Terminology Boot reports, as well as provide monthly the same rates and are published on a Camp Series updates on useful websites, toolkits, and monthly basis. These remain in the  IMIA Conference on Medical available trainings/resources. website after publication. Interpreting

 IMIA eNews: deadline for ad We know our members do not have time This information and the advertising submissions is the 15th of each to read everything that comes across submission form may found at: month their desks or emails, so we actually take http://www.imiaweb.org/corporate/ the time to select, from a myriad of advertising.asp sources, and condense it into a summary Ad Specs of the most updated, relevant, useful and  Color or Black and White (color or interesting news about the field on a IMIA Web Site Advertising Options b+w on line; print in gray scale only) monthly basis. The focus is not on being  No bleeds Banners - Home Page: an organizational newsletter but on being  Absolutely no white text/graphics on industry news brief on medical  $1500 / year - top home page large black or dark backgrounds interpreting.  $1000 / year - member  1/2 inch print margin  $1300 / year - non-member  1/4 page - vertical only, 4.5" x 3.25" MAKE THE ENEWS YOUR ENEWS! In order to post it we need to receive the print area Banners - Other Pages: contribution by the 15th of each month  1/2 page - horizontal only, 7.5" x 4.5"  $1300 / year - top to get it posted for the next month's print area  $800 / year - member eNews.  Full Page - 7.5" x 10" print area  $1000 / year - non-member eNews Chairperson Print Advertising Options For more information please call Claudia Perla  $100 for ¼ (quarter) page in booklet 617-636-1798 or

(color or b+w on line; print in gray email [email protected] scale only)  $150 for ½ (half) page in booklet (color or b+w on line; print in gray Reach Interpreters scale only) Please send suggestions, material and Through the IMIA eNews  comments about the e-News to Claudia $300 for full page in booklet (color or b+w on line; print in gray scale only) The IMIA eNews reaches more than 2,000 Perla, eNews Committee at professional medical interpreters. There is [email protected].  $500 for insert in tote bags (you print no better way to target the buyers in your We thank you in advance for your and ship inserts to event – shipping market. For more information go to personal contribution as a volunteer, address as per sponsorship http://www.imiaweb.org/corporate/ advertising.asp. donor, or participant. instructions)

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IMIA Events May 2013

Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 12pm EST 11am EST 1pm EST Education IMIA Board IMIA Executive IMIA Portland, IMIA Portland, Committee Meeting Committee OR Boot Camps OR Boot Camps Meeting Meeting

MAY FORUM!

6 7 8 9 10 11 12 11am EST 12pm EST 1pm EST 1pm EST Public Relations Fundraising eNews Committee IMIA Executive Committee Committee Meeting Committee Meeting Meeting Meeting 3pm EST 7pm EST Membership Medical Committee Terminology Meeting Committee Meeting 13 14 15 16 17 18 19 10am EST 10:30amEST 8pm EST 11am EST Finance Events Committee State Chapters Ethics Committee IMIA Nashville, IMIA Nashville, Committee Meeting Meeting Meeting TN Boot Camps TN Boot Camps Meeting 6pm EST 1pm EST IMIA Executive IMIA Executive Committee Committee Meeting Meeting

2pm EST Consortium of Interpreter Associations

3pm EST Trainers Division Meeting

20 21 22 23 24 25 26 12pm EST 1:30pm EST NIAC Meeting IMIA Executive Committee 3pm EST Meeting ISP Division Meeting 12pmEST Lifelong Learning Webinar

27 28 29 30 31 4pm CST 10:30amEST 1pm EST Minnesota Events Committee IMIA Executive Chapter Meeting Committee Conference Call 6pm EST Meeting for MN Members IMIA Executive Committee Meeting

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IMIA • PO Box 300 • Stow, MA 01775 USA • Tel: +1-617-636-1798 • Fax: +1-866-406-4642 www.IMIAweb.org • [email protected]