OFFICIAL REPORT (Hansard)

Total Page:16

File Type:pdf, Size:1020Kb

OFFICIAL REPORT (Hansard) Concurrent Committee of the Committee for the Executive Office, Committee for Finance and Committee for the Economy OFFICIAL REPORT (Hansard) High Street Task Force: The Executive Office; Department for Communities 16 June 2021 NORTHERN IRELAND ASSEMBLY Concurrent Committee of the Committee for the Executive Office, Committee for Finance and Committee for the Economy High Street Task Force: The Executive Office; Department for Communities 16 June 2021 Members present for all or part of the proceedings: Mr Colin McGrath (Chairperson) Dr Caoimhe Archibald (Deputy Chairperson) Ms Martina Anderson Mr Keith Buchanan Mr Pat Catney Ms Jemma Dolan Mr Maolíosa McHugh Ms Sinead McLaughlin Mr Mike Nesbitt Mr John O'Dowd Mr Matthew O'Toole Mr George Robinson Mr Pat Sheehan Ms Emma Sheerin Mr Jim Wells Witnesses: Mr Mark O'Donnell Department for Communities Mr Chris Stewart The Executive Office The Chairperson (Mr McGrath): With us is Chris Stewart from the Executive Office. He has the grand title of deputy secretary of strategic policy, equality and good relations. Given the cross-cutting nature of the task force, we are also joined by Mark O’Donnell from the Department for Communities. You will be pleased to know that we could not fit in a fourth Committee, so we do not have any representatives from the Communities Committee. However, we know that the task force cuts across to some of its workload as well. Chris, we will allow you to give us some form of input, and we will move to questioning after that. I hand over to you. Mr Chris Stewart (The Executive Office): Thank you, Chair. Good afternoon, members. Chair, if it meets with your approval, I will begin and remind members of the background to the development of the high street task force. I will then hand over to Mark to say a bit more about the current state of play. In doing that, we will touch on why we are a form of a double act for the task force and why it is important that there is very close working between our Departments on it. 1 Members will recall that the high street task force was first announced in September last year. That announcement was very much made in the context of COVID recovery. However, as we will go on to say, the focus of the task force's work is very much on issues that predate COVID and that will, unfortunately, most probably long outlast it. Following the announcement, there was some early engagement, at official level, with the English, Scottish and Welsh task forces or equivalent bodies and some subsequent engagement with local stakeholders. Those stakeholders included Retail NI, the Confederation of British Industry (CBI), Hospitality Ulster, the Institute of Directors, the Northern Ireland Retail Consortium, the Northern Ireland Chamber of Commerce and Industry, the Federation of Small Businesses, the Northern Ireland Council for Voluntary Action (NICVA), the Northern Ireland Local Government Association (NILGA,) Belfast City Council and the Northern Ireland Committee, Irish Congress of Trade Unions (NICICTU). It was a broad spread, and I am very grateful to colleagues from all those organisations for giving very generously of their time in that process. One of the most pleasing and, perhaps, unusual things about that very broad engagement was the very high degree of consensus among those stakeholders on the issues that needed to be addressed. There was common recognition that our town and city centres face a very broad range of economic and social challenges and that, whilst the COVID pandemic has undoubtedly exacerbated those challenges, as I said, many of them are long-standing and stem from things such as the financial crisis of 2009, prolonged underinvestment in infrastructure and, of course, changing patterns of consumer behaviour. We have all seen some very significant examples of disappointing retail announcements over the last year. There was a very broad consensus among stakeholders that those challenges call for a strategic response, with Departments, stakeholders and local government working in partnership to deliver a vision for sustainable town and city centres as thriving and sustainable hubs for retail, services, hospitality and the residential sector; much more of a mixed economy than perhaps the typical concept of a high street. Looking at established practice elsewhere and at the other task forces, we see that a number of elements were common to their success. Those include having a long-term vision with a strategic approach to delivery; having an emphasis on local civic leadership and capacity; having a role in contributing to and influencing policy, with access to Ministers being seen as very important; a role in bringing together a range of new and existing programmes and initiatives to increase synergy and efficiency; a role in the production of guidance and best-practice documentation; and a direct role in delivering projects and funding schemes, although the importance of that varies from place to place. Having considered that feedback from stakeholders, Ministers asked that a reference group be established. That comprised most of the stakeholders that I mentioned: Retail NI, Hospitality Ulster, the Business Alliance, NILGA, the Society of Local Authority Chief Executives (SOLACE) and the relevant Departments. That reference group was asked to develop terms of reference for the task force proper, to advise on additional membership, to examine the Scottish, Welsh and English approaches in more detail and to make recommendations to TEO Ministers and the Executive. Ministers provided a number of steers to shape the output of the group. They asked the group to develop a vision for a strategic response to the economic and social challenges that I mentioned, very much reflecting the language that stakeholders had advised on. Ministers suggested that a bespoke approach to the role and function of the task force should be adopted for Northern Ireland but that the Scottish approach should be used as a starting point and template. We will say a bit more about how the thinking around that developed, in due course. Ministers asked that the scope of the task force include all towns and cities but that it not overlap or duplicate the work of the existing city deals initiative. In terms of structure and governance, Ministers asked that the task force be an informal structure — not a creature of statute or a quango — but they said that it should have some formal governance arrangements centred on programme and project management and that it should therefore have a project board chaired by Ministers and including key stakeholders as full project board members so that the emphasis can be on co-design and co-delivery and not merely on consultation. The reference group met four times in fairly rapid succession. I am very grateful to colleagues in the organisations and in other Departments for the time and effort that they put into that. There was a high degree of consensus within the group about what its recommendations should be. I am particularly grateful for the effort that was put in, because it came at a very difficult time for all those organisations, the sectors that they represent and their members. The group provided recommendations to Ministers that built on the initial steer provided by the Ministers. Ministers accepted most of the 2 recommendations. First, Ministers accepted the vision that was suggested by the reference group, which is: "Sustainable city, town and village centres which are thriving places for people to do business, socialise, shop, be creative and use public services as well as being great places to live." Secondly, Ministers considered the five main functions that were recommended by the reference group and accepted them with one important caveat. Those functions are COVID-19 recovery; influencing policy and strategy; developing capacity; developing and promoting good practice; and driving and supporting intervention and investment. The reference group also suggested that those five key functions be underpinned by a number of horizontal integration principles, which include decarbonisation and tackling the climate emergency; sustainable development; integration of the high streets vision with the delivery of programmes across government; and the relevant outcomes of the forthcoming Programme for Government (PFG). The important caveat that I mentioned, which members heard about in the previous session, is that Ministers decided that, given its urgency, the immediate work on COVID recovery, as it relates to the high street, should be taken forward by the existing COVID-19 task force. You have just heard evidence on the work of that group. The thinking behind that was that it will leave the high street task force free to concentrate on longer-term strategic work. The two task forces will, of course, continue to work closely together. The reference group did not recommend any additions to the membership beyond the group itself. However, Ministers considered it very important that the task force should have a broad-based membership that reflects the breadth of the vision for town and city centres that I described, and hence the final membership was broadened considerably from that of the reference group. Partly on foot of that, given the breadth of the task and the size of the membership, in terms of the organisation of the work, four subgroups have been established, one for each of the key functions, and Mark will say a bit more about how they are operating in due course. The task force is chaired jointly by the junior Ministers to pick up the important aspect of having access to Ministers as part of its work. The reference group looked very carefully, as the Ministers suggested, at the existing models in England, Scotland and Wales. Ministers had suggested that the bespoke approach for Northern Ireland should use the Scottish model as a template.
Recommended publications
  • Comhairle Uladh Ulster Council G.A.A
    Comhairle Uladh Ulster Council G.A.A. 9th March 2021 Re: BHF CPR & Defibrillator Training Programme A chairde, Ulster GAA have been engaged with CPR and Defibrillator training programmes for over 10 years, with great success. We have worked with a number of service providers in this important area of work, including the British Heart Foundation. Most recently we have been involved in the promotion and roll-out of “Call Push Rescue” training to our youth members with the assistance of BHF. BHF are seeking the GAA community’s support in making it mandatory that such life-saving training is made compulsory in schools, so that survival rates for people in our community suffering from an out-of-hospital cardiac arrest are improved to the levels of other countries where this training is rolled-out in schools. Please see a plea from Fearghal McKinney from BHF attached which outlines how the GAA can make their voice heard on this important issue. Please share this letter, and our social media posts on this matter with your members asking that they take a few short minutes to complete the online survey. Yours in Sport, Is mise, lea meas, Brian Mac Fhíobhuí Rúnaí/Chief Executive Officer CLG Comhairle Uladh Brian Mac Fhíobhuí, Rúnaí, Comhairle Uladh, 8-10 Sráid an Mhargaidh, Ard Mhacha 8-10 Market Street, Armagh, BT61 7BX Tel: 028 (048) 37521900 Email: [email protected] Web: www.ulster.gaa.ie Dear friends We're asking for your support to fill in a short consultation survey on making CPR training and defibrillator awareness compulsory in schools in Northern Ireland.
    [Show full text]
  • Unity News We Intend IRELAND Smachtbhanna Dlí I Gcoinne Caingne a Spreagann Carrying Extracts from the Document
    #Time4Unity UNITY# AM LE hAONTACHT NEWS NUACHT NA hAONTACHTA MAY BEALTAINE 2021 Positive Change Save the must Continue UNITING IRELAND NATIONAL date... The resignation of DUP leader Arlene MEMBERS CONFERENCE Foster, as demanded by two thirds of her party’s MLAs and others, The Uniting Ireland Committee will host a National could have serious consequences for politics in the North and across the Members online Conference on the Next Steps to a island. 19 7.30 It is a right wing coup and a clear United Ireland on th May at pm. indication of the deep resistance to positive change within the DUP and We will be joined by guest speaker COLIN HARVEY, Professor of Human Rights Law other elements of political unionism. in the School of Law, at Queen’s University Belfast, and by Sinn Féin Party Chairperson, Those who were not fans of Mrs DECLAN KEARNEY MLA, Junior Minister in the Executive. Foster and who might be surprised MAIRÉAD FARRELL TD will Chair the event, which will also be addressed by Uachtarán Shinn by these developments should Féin MARY LOU McDONALD TD and by Leas Uachtarán Shinn Féin MICHELLE O’NEILL MLA. remember that the DUP got rid of Ian Paisley as did the Free Presbyterian A National Uniting Ireland campaign plan is currently being developed and members Church which he founded. will hear what initiatives the party intends to deliver over the coming months. At every turn of our recent history Unionism has been challenged to This will be an interactive meeting and although comments can be made from the floor, come into the modern world.
    [Show full text]
  • Find Your Local MLA
    Find your local MLA Mr John Stewart UUP East Antrim 95 Main Street Larne Acorn Integrated Primary BT40 1HJ Carnlough Integrated Primary T: 028 2827 2644 Corran Integrated Primary [email protected] Ulidia Integrated College Mr Roy Beggs UUP 3 St. Brides Street Carrickfergus BT38 8AF 028 9336 2995 [email protected] Mr Stewart Dickson Alliance 8 West Street Carrickfergus BT38 7AR 028 9335 0286 [email protected] Mr David Hilditch DUP 2 Joymount Carrickfergus BT38 7DN 028 9332 9980 [email protected] Mr Gordon Lyons DUP 116 Main Street Larne Co. Antrim BT40 1RG 028 2826 7722 [email protected] Mr Robin Newton DUP East Belfast 59 Castlereagh Road Ballymacarret Lough View Integrated Primary Belfast BT5 5FB Mr Andrew Allen UUP 028 9045 9500 [email protected] 174 Albertbridge Road Belfast BT5 4GS 028 9046 3900 [email protected] Ms Joanne Bunting DUP 220 Knock Road Carnamuck Belfast BT5 6QD 028 9079 7100 [email protected] Mrs Naomi Long 56 Upper Newtownards Road Ballyhackamore Belfast BT4 3EL 028 9047 2004 [email protected] Mr Chris Lyttle Alliance 56 Upper Newtownards Road Ballyhackamore Belfast BT4 3EL 028 9047 2004 [email protected] Miss Claire Sugden Independent East Londonderry 1 Upper Abbey Street Coleraine Carhill Integrated Primary BT52 1BF Mill Strand Integrated Primary 028 7032 7294 Roe Valley Integrated Primary [email protected] North Coast Integrated College
    [Show full text]
  • 20161123 Minutes.Pdf
    Northern Ireland Assembly Committee for Education MINUTES OF PROCEEDINGS WEDNESDAY 23 NOVEMBER 2016 ROOM 30, PARLIAMENT BUILDINGS Present: Barry McElduff MLA (Chairperson) Chris Lyttle MLA (Deputy Chairperson) Rosemary Barton MLA Carla Lockhart MLA Jennifer McCann MLA Colin McGrath MLA Lord Morrow MLA Sandra Overend MLA Catherine Seeley MLA In Attendance: Peter McCallion (Assembly Clerk) Mark McQuade (Assistant Clerk) Bronagh Irwin (Clerical Supervisor) Kevin Marks (Clerical Officer) Apologies: David Hilditch MLA Phillip Logan MLA The meeting commenced in public session at 10:06am. 1. Apologies Apologies were as indicated above. 2. Chairperson’s Business 2.1 Holocaust Educational Trust The Chairperson advised the Committee of recent informal contacts with the chief executive of the Holocaust Educational Trust Agreed: The Committee agreed that it was content for the Deputy Chairperson to meet with the Holocaust Educational Trust, diary permitting. 2.2 Stakeholder Events and Visits The Chairperson thanked Members for their participation in the Committee’s stakeholder event on Wednesday 16 November 2016 supporting its scrutiny of the Programme for Government. The Chairperson also thanked Members for their participation in informal meetings on Monday 21 and Tuesday 22 November with school principals and with Volunteer Now, respectively. The Chairperson noted the warm welcomes provided by the principals, staff and pupils during recent Committee visits to Ashfield Boys High School and St Ita’s Primary School. Agreed: The Committee agreed to write to the principals of both schools, thanking them for hosting the Committee visits. 2.3 Area Planning The Committee discussed the plenary debate on Area Planning on Monday 21 November 2016 Mrs Sandra Overend joined the meeting at 10:12am.
    [Show full text]
  • OFFICIAL REPORT (Hansard)
    Committee for The Executive Office OFFICIAL REPORT (Hansard) Post-Brexit Common Frameworks: House of Lords Common Frameworks Scrutiny Committee 9 December 2020 NORTHERN IRELAND ASSEMBLY Committee for The Executive Office Post-Brexit Common Frameworks: House of Lords Common Frameworks Scrutiny Committee 9 December 2020 Members present for all or part of the proceedings: Mr Colin McGrath (Chairperson) Mr Doug Beattie (Deputy Chairperson) Ms Martina Anderson Mr Trevor Clarke Mr George Robinson Mr Pat Sheehan Ms Emma Sheerin Mr Christopher Stalford House of Lords Common Frameworks Scrutiny Committee Baroness Andrews Chair Lord Bruce of Bennachie Lord Caine Baroness Crawley Lord McInnes of Kilwinning Lord Murphy of Torfaen Baroness Randerson Baroness Redfern Baroness Ritchie of Downpatrick The Chairperson (Mr McGrath): Members of the House of Lords Common Frameworks Scrutiny Committee are in attendance via StarLeaf so that we can give evidence to them as part of their inquiry. The Committee is specifically considering how the common frameworks programme will operate, how it will relate to other initiatives and how it could be reviewed and improved for the future. It will also look at the role of parliamentary scrutiny across the UK. Hopefully we can link up with the members of that Committee now, if the communications team can add everybody in. There are quite a number to add in there. If everyone who is on StarLeaf is able to mute themselves, they will not be competing to be seen on the main screen. Perhaps Elizabeth Andrews will unmute herself, if she is on. Baroness Andrews (Chair, House of Lords Common Frameworks Scrutiny Committee): Hello, Mr McGrath.
    [Show full text]
  • Official Report (Hansard)
    Official Report (Hansard) Monday 15 March 2021 Volume 137, No 1 Session 2020-2021 Contents Matter of the Day Death of Sarah Everard ..................................................................................................................... 1 Assembly Business Committee Membership .................................................................................................................... 5 Ministerial Statement Public Expenditure: Additional Business Support Schemes ............................................................. 6 Private Members' Business Severe Fetal Impairment Abortion (Amendment) Bill: Second Stage ............................................... 14 Oral Answers to Questions Education ........................................................................................................................................... 23 Finance .............................................................................................................................................. 32 Question for Urgent Oral Answer Health ................................................................................................................................................ 42 Assembly Business Extension of Sitting ............................................................................................................................ 46 Private Members' Business Severe Fetal Impairment Abortion (Amendment) Bill: Second Stage (Continued) ........................... 47 Assembly Members Aiken, Steve (South Antrim) Irwin,
    [Show full text]
  • 2Declaration European Call for Democracy In
    1 DECLARATION: European Call for Democracy in Catalonia 20th of December 2017 We, members of Parliaments in European countries, express our deepest concern regarding the current situation in Catalonia. In light of the dismissal of the democratically elected Catalan government and the later imprisonment of ministers and leaders of civil society organizations, we call on the Spanish government to cease in this excessive use of force. Furthermore, we call on the Spanish government and on the international society to ensure the upcoming election for the regional Parliament in Catalonia be held in a democratic manner free from undue interference from the Spanish government. We express our wish that the imprisoned minister and leaders of civil society organizations be released and we urge the Spanish government to avoid further use of force and engage in political dialogue with the regional government elected by the Catalans. Signed by members of Parliaments in European countries Aaja Chemnitz, Denmark Caral Ni Chuilin, Northern Ireland Aengus Ó Snodaigh, Ireland Carol Monaghan Alex Maskey, Northern Ireland Carol Nolan, Ireland Andres Ammas, Estonia Cathal Boylan, Northern Ireland Angus McNeil, Skotland Catherine Kelly, Northern Ireland Artur Talvik, Estonia Chris Hazzard, Ireland Barry McElduff, Ireland Christian Juhl, Denmark Bodil Valero, Sweden Colm Gildernew, Northern Ireland Brian Stanley, Ireland Conor Murphy, Northern Ireland Caoimghín Ó Caoláin, Ireland David Cullinane, Ireland Caoimhe Archibald, Northern Ireland Declan Kearney, Northern
    [Show full text]
  • Notice of Appointment of Election Agents
    Electoral Office for Northern Ireland Election of Members of the Northern Ireland Assembly for the SOUTH DOWN Constituency NOTICE OF APPOINTMENT OF ELECTION AGENTS NOTICE IS HEREBY GIVEN that the following candidates have appointed or are deemed to have appointed the person named as election agent for the election of Members of the Northern Ireland Assembly on Thursday 5 May 2016. NAME AND ADDRESS OF NAME AND ADDRESS OF ADDRESS OF OFFICE TO WHICH CANDIDATE AGENT CLAIMS AND OTHER DOCUMENTS MAY BE SENT IF DIFFERENT FROM ADDRESS OF AGENT Sinead Bradley Mr P J Bradley 10 Corrags Road, Newry, BT34 2NJ 26 Lower Carrogs Road, Newry, 10 Corrags Road, Newry, Co Down, Co. Down, BT34 2NQ BT34 2NJ Patrick Brown Mr Peter Surginor 1 Tullyronan, Ardglass, Downpatrick, 30 The Craig Road, Downpatrick, 8 Shannigan Park, Downpatrick, BT30 7SX BT30 9BG BT30 6HJ Michael Gray-Sloan Mr Sean Doran 12 Springdale Crescent, Scrogg Road, (address in South Down) 12 Springdale Crescent, Scrogg Kilkeel, BT34 4XY Road, Kilkeel, BT34 4XY John Hardy John Hardy 19 Middle Tollymore Road, 19 Middle Tollymore Road, Newcastle, County Down, BT33 Newcastle, County Down, BT33 0JJ 0JJ Chris Hazzard Ms Patricia Torney 64 St Patricks Avenue, Downpatrick, Co (address in South Down) 16 Mallard Road, Greenacres, Down, BT30 6ND Downpatrick, BT30 6DY John McCallister Ms Annette Holden 43 Glascar Road, Glaskerbeg West, 10 Ballynaskeagh Road, 43 Glascar Road, Glaskerbeg West, Ballinaskeagh, BT32 5DU Banbridge, BT32 5DJ Ballynaskeagh, BT32 5DU Colin McGrath Mr Gareth Sharvin 23 Saint Dympna's
    [Show full text]
  • European Call for Democracy in Catalonia
    1 DECLARATION: European Call for Democracy in Catalonia 20th of December 2017 We, members of Parliaments in European countries, express our deepest concern regarding the current situation in Catalonia. In light of the dismissal of the democratically elected Catalan government and the later imprisonment of ministers and leaders of civil society organizations, we call on the Spanish government to cease in this excessive use of force. Furthermore, we call on the Spanish government and on the international society to ensure the upcoming election for the regional Parliament in Catalonia be held in a democratic manner free from undue interference from the Spanish government. We express our wish that the imprisoned minister and leaders of civil society organizations be released and we urge the Spanish government to avoid further use of force and engage in political dialogue with the regional government elected by the Catalans. Signed by members of Parliaments in European countries Aaja Chemnitz, Greenland Caral Ni Chuilin, Northern Ireland Aengus Ó Snodaigh, Ireland Carol Monaghan, United Kingdom Alex Maskey, Northern Ireland Carol Nolan, Ireland Andres Ammas, Estonia Cathal Boylan, Northern Ireland Angus McNeil, Scotland Catherine Kelly, Northern Ireland Artur Talvik, Estonia Chris Hazzard, Ireland Barry McElduff, Ireland Christian Juhl, Denmark Bodil Valero, Sweden Colm Gildernew, Northern Ireland Brian Stanley, Ireland Conor Murphy, Northern Ireland Caoimghín Ó Caoláin, Ireland David Cullinane, Ireland Caoimhe Archibald, Northern Ireland
    [Show full text]
  • Committees of the Northern Ireland Assembly, 2016
    Northern Ireland Assembly MEMBERSHIP OF STATUTORY COMMITTEES NIA 1/16-21 MEMBERSHIP OF STATUTORY COMMITTEES CONTENTS Section Heading Page No. Committee for Agriculture, Environment and Rural Affairs 3 Committee for Communities 4 Committee for the Economy 5 Committee for Education 6 Committee for the Executive Office 7 Committee for Finance 8 Committee for Health 9 Committee for Infrastructure 10 Committee for Justice 11 NIA 1/16-21 2 COMMITTEE FOR AGRICULTURE, ENVIRONMENT AND RURAL AFFAIRS Linda Dillon (SF) (Chairperson) Caoimhe Archibald (SF) (Deputy Chairperson) Committee Members: David Ford (All) Sydney Anderson (DUP) Maurice Bradley (DUP) Edwin Poots (DUP) George Robinson (DUP) Oliver McMullan (SF) Patsy McGlone (SDLP) Harold McKee (UUP) Robin Swann (UUP) NIA 1/16-21 3 COMMITTEE FOR COMMUNITIES Colum Eastwood (SDLP) (Chairperson) Michelle Gildernew (SF) (Deputy Chairperson) Committee Members: Naomi Long (All) Jonathan Bell (DUP) Adrian McQuillan (DUP) Christopher Stalford (DUP) Steven Agnew (GP) Fra McCann (SF) Carál Ní Chuilín (SF) Nichola Mallon (SDLP) Andy Allen (UUP) NIA 1/16-21 4 COMMITTEE FOR THE ECONOMY Conor Murphy (SF) (Chairperson) Steve Aiken (UUP) (Deputy Chairperson) Committee Members: Stephen Farry (All) Tom Buchanan (DUP) Gordon Dunne (DUP) Gordon Lyons (DUP) Mervyn Storey (DUP) Caoimhe Archibald (SF) Alex Maskey (SF) Sinead Bradley (SDLP) Alan Chambers (UUP) NIA 1/16-21 5 COMMITTEE FOR EDUCATION Barry McElduff (SF) (Chairperson) Chris Lyttle (All) (Deputy Chairperson) Committee Members: David Hilditch (DUP) Carla Lockhart
    [Show full text]
  • Strand Road, Derry/Londonderry
    Branch Closure Impact Assessment Closing branch: Strand Road 15 Strand Road Derry/Londonderry BT48 7BT Closure date: 01/10/2021 The branch your account(s) will be administered from: Culmore Road, Derry/Londonderry Information correct as at: February 2021 1 What’s in this brochure The world of banking is changing and so are we Page 3 How we made the decision to close this branch What will this mean for our customers? Customers who need more support Access to Banking Standard (updated August 2021) Bank safely – Security information How to contact us Branch information Page 6 Strand Road branch facilities Strand Road customer profile How Strand Road customers are banking with us Page 7 Ways for customers to do their everyday banking Page 8 Other Bank of Ireland branches Bank of Ireland branches that will remain open Nearest Post Office Other local banks Nearest free-to-use cash machines Broadband available close to this branch Other ways for customers to do their everyday banking Definition of key terms Page 11 Customer and Stakeholder feedback Page 12 (added August 2021) Communicating this change to customers Engaging with the local community What we have done to make the change easier 2 The world of banking is changing and so are we Bank of Ireland customers in Northern Ireland have been steadily moving to digital banking over the past 10 years. The pace of this change is increasing. Since 2017, for example, digital banking has increased by 50% while visits to our branches have sharply declined. Increasingly, our customers are using Post Office services with 52% of over-the-counter transactions now made in Post Office branches.
    [Show full text]
  • OFFICIAL REPORT (Hansard)
    Concurrent Committee of the Committee for the Executive Office, Committee for Finance and Committee for the Economy OFFICIAL REPORT (Hansard) COVID-19 Recovery: Ms Jenny Pyper, Interim Head of the Civil Service 16 June 2021 NORTHERN IRELAND ASSEMBLY Concurrent Committee of the Committee for the Executive Office, Committee for Finance and Committee for the Economy COVID-19 Recovery: Ms Jenny Pyper, Interim Head of the Civil Service 16 June 2021 Members present for all or part of the proceedings: Mr Colin McGrath (Chairperson) Dr Steve Aiken (Deputy Chairperson) Dr Caoimhe Archibald (Deputy Chairperson) Ms Martina Anderson Mr Keith Buchanan Mr Pat Catney Ms Jemma Dolan Mr Trevor Lunn Mr Maolíosa McHugh Ms Sinead McLaughlin Mr Mike Nesbitt Mr John O'Dowd Mr Matthew O'Toole Mr George Robinson Mr Pat Sheehan Ms Emma Sheerin Mr Jim Wells Witnesses: Mr Paul Grocott Department for the Economy Ms Karen Pearson The Executive Office Ms Jenny Pyper The Executive Office The Chairperson (Mr McGrath): With us is Jenny Pyper, the interim head of the Civil Service (HOCS). She is joined by two of her colleagues: Karen Pearson, the director of COVID strategy and recovery; and Mr Paul Grocott from the Department for the Economy. Jenny, we will pass over to you. When I was chatting to you yesterday, I told you that I would see you eight times in the Chamber. It will be only six, because I can see only six screens. I will pass over to you to give your presentation, and then we can move to questions. Ms Jenny Pyper (The Executive Office): Thank you very much, Chair.
    [Show full text]