Situation Analysis in 13 Regions—Poralg and Ps3 Collaborative Activity
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COMPREHENSIVE ICT ASSESSMENT REPORT: SITUATION ANALYSIS IN 13 REGIONS—PORALG AND PS3 COLLABORATIVE ACTIVITY November 2016 This publication was produced for review by the United States Agency for International Development. It was prepared by the Public Sector Systems Strengthening (PS3) Activity located in Dar es Salaam, Tanzania, under Contract AID-621-C-15-00003 with USAID/Tanzania. The USAID/Tanzania Public Sector Systems Strengthening Activity (PS3) USAID/Tanzania Public Sector Systems Strengthening Activity (PS3) overarching goal is to support the Government of Tanzania to strengthen the public system to promote the delivery, quality, and use of services, particularly for underserved populations. Led by Abt Associates, PS3 is implemented in partnership with Benjamin William Mkapa HIV/AIDS Foundation, Broad Branch Associates, IntraHealth International, Local Government Training Institute, Tanzania Mentors Association, and University of Dar es Salaam and Urban Institute. November 2016 Contract No:AID-621-C-15-00003 Recommended Citation: November 2016.Comprehensive ICT Assessment Report: Situation Analysis in 13 Regions—PORALG and PS3 Collaborative Activity. Bethesda, MD: USAID/Tanzania Public Sector Systems Strengthening Activity, Abt Associates. Cover Photo: EPICOR room at one of the LGAs DISCLAIMER The contents of this report are the sole responsibility of PS3 Activity and do not necessarily reflect the views of USAID or the United States Government. CONTENTS ACKNOWLEDGMENTS ....................................................................................... v 1. EXECUTIVE SUMMARY ....................................................................... vi 2. METHODOLOGY ................................................................................... 1 3. FINDINGS AND RECOMMENDATIONS ............................................... 2 3.1 ICT Infrastructure and Physical Conditions .............................................2 3.1.1 Building and Power Supply ..........................................................2 3.1.2 Servers ........................................................................................3 3.1.3 Internet Connectivity ....................................................................3 3.1.4 Local Area Networks ...................................................................4 3.2 Availability of Automated Systems ..........................................................6 3.3 Resources, Policy and Planning .............................................................7 3.3.1 ICT Staff ......................................................................................7 3.3.2 ICT Plan ......................................................................................8 3.3.3 ICT Inventory ...............................................................................8 3.3.4 Disaster Recovery .......................................................................9 3.3.5 System and Network Security .....................................................9 3.4 Communications ................................................................................... 10 3.4.1 Website ..................................................................................... 10 3.4.2 Email ......................................................................................... 10 4. KEY FINDINGS BY REGION ............................................................... 11 4.1 Mara Region ......................................................................................... 11 4.2 Dodoma Region .................................................................................... 11 4.3 Iringa Region ........................................................................................ 12 4.4 Kagera Region ...................................................................................... 12 4.5 Shinyanga Region ................................................................................ 13 4.6 Rukwa Region ...................................................................................... 13 4.7 Mwanza Region .................................................................................... 13 4.8 Mtwara Region...................................................................................... 14 4.9 Morogoro Region .................................................................................. 14 4.10 Mbeya Region ...................................................................................... 14 4.11 Njombe Region ..................................................................................... 15 4.12 Kigoma Region ..................................................................................... 15 4.13 Lindi Region .......................................................................................... 15 5. ANNEX ................................................................................................. 17 i List of Tables Table 1. Regions and LGAs Sampled for Field Work ....................................................... vii Table 2: Priority Offices .................................................................................................................... 6 Table 3 : Summary on the ICT assessment findings in Mara Region ....................... 11 Table 9 : Summary on the ICT assessment findings in Mwanza Region................. 12 Table 10 : Summary on the ICT assessment findings in Iringa Region .................... 12 Table 5 : Summary on the ICT assessment findings in Kagera Region ................... 12 Table 7 : Summary on the ICT assessment findings in Shinyanga Region ............ 13 Table 13 : Summary on the ICT assessment findings in Rukwa Region ................. 13 Table 4 : Summary on the ICT assessment findings in Mwanza Region................. 13 Table 15 : Summary on the ICT assessment findings in Mtwara Region ................ 14 Table 8 : Summary on the ICT assessment findings in Morogoro Region .............. 14 Table 12 : Summary on the ICT assessment findings in Mbeya Region ................. 14 Table 11 : Summary on the ICT assessment findings in Mwanza Region .............. 15 Table 6 : Summary on the ICT assessment findings in Kigoma Region .................. 15 Table 14 : Summary on the ICT assessment findings in Lindi Region ..................... 15 Table 16: Annex 1: LGAs Included in the ICT Assessment ........................................... 17 List of Figures Figure1: Central Systems and Respective Functions ......................................................... 5 ii ADCL Asymmetric Digital Subscriber Line BEMIS Basic Education Management Information System DHIS2 District Health Information System 2 DC District Council eGA e-Governance Agency eLMIS Electronic Logistics Management Information Systems GOT Government of Tanzania HCMIS Human Capital management Information Systems HMIS Health Management Information Systems ICT Information and Communication Technology ICTO Information and Communication Technology Officer ISO International Standards Organization IS Information Systems LAN Local Area Network LGAs Local Government Authorities LGRCIS Local Government Revenue Collection Information System LLG Lower Local Government MC Municipal Council PLANREP Planning and Reporting software PORALG President’s Office, Regional Administration and Local Government PS3 Public Sector Systems Strengthening RAS Regional Administrative Secretary RC Regional Commissioner RS Regional Secretariat SBAS Strategic Budget Allocation System USAID United States Agency for International Development USG United States Government iii ACKNOWLEDGMENTS First and foremost, sincere gratitude is expressed to all those who have participated in the ICT infrastructure assessment in 93 LGAs located in the 13 regions supported by the USAID-funded PS3 Activity. Their commitment and level of effort embodies their dedication to improving information systems and service delivery in Tanzania. The ICT Infrastructure assessment exercise demonstrated a true PO–RALG and PS3 partnership at the highest level. It involved a lot of hard work, while also serving to stimulate and inspire. The team approach leveraged skills, built capacity and deepened relationships among those working together to achieve Tanzania’s vision of public sector systems strengthening. Special thanks go to the technical staff and ICT officers from PORALG, Regional Secretariat (RS) and Local Government Authorities (LGAs). These teams devoted significant time and effort, in spite of their busy schedules to make valuable contribution to the performance of this exercise. Gratitude is also bestowed onto staff from LGA departments especially finance, planning, education, health, human resources, agriculture, livestock, bees and forestry. We would like to express our gratitude to other staff whose contributions were critical to the completion of this daunting exercise including administration and finance staff who worked behind the scenes managing all the necessary logistics for transport and meetings. Last but not least, thanks goes to all those, not mentioned above, who have had a role in the various stages of the performance of this collaborative exercise. v 1. EXECUTIVE SUMMARY The purpose of the Public Sector Systems Strengthening Activity (PS3) is to support the Government of Tanzania in strengthening national systems to promote the delivery, quality, and use of public services, particularly for underserved populations. In spite of a decade of tremendous growth, 28.3% of Tanzanians live