Workflow Agents vs. Expert Systems: Problem Solving Methods in Work Systems Design William J. Clancey NASA Ames Research Center & Florida Institute for Human & Machine Cognition Maarten Sierhuis RIACS, NASA Ames Research Center Chin Seah QSS, NASA Ames Research Center Prepared for special issue of Artificial Intelligence for Engineering Design, Analysis, and Manufacturing (AIEDAM) — “Problem Solving Methods: Past, Present, and Future,” Spring 2008 Corresponding Author:
[email protected] Intelligent Systems Division, M/S 269-3 NASA Ames Research Center Moffett Field, CA 94035 650-604-2526, fax 4-4036 Short Title: “The Role of Method Abstraction in Work Systems Design” Number of pages (excluding title, abstract, and biographies): 55 Number of figures: 2 Draft: May 1, 2008 1 Workflow Agents vs. Expert Systems: Problem Solving Methods in Work Systems Design Abstract During the 1980s, a community of artificial intelligence researchers became interested in formalizing problem solving methods as part of an effort called “second generation expert systems” (2nd GES). How do the motivations and results of this research relate to building tools for the workplace today? We provide an historical review of how the theory of expertise has developed, a progress report on a tool for designing and implementing model-based automation (Brahms), and a concrete example how we apply 2nd GES concepts today in an agent-based system for space flight operations (OCAMS). Brahms’ incorporates an ontology for modeling work practices, what people are doing in the course of a day, characterized as “activities.” OCAMS was developed using a simulation-to-implementation methodology, in which a prototype tool was embedded in a simulation of future work practices.