CITIBANK REWARDS AND CITI REBATE PROGRAM TERMS AND CONDITIONS (For Cardmembers only)

1. DEFINITIONS

1.1 In these terms and conditions, unless the context otherwise requires:

"bank" means Citibank Singapore Limited; "card" means a Singapore dollar Citibank Visa or MasterCard (including a Citibank Business Gold Visa credit card) issued by the bank but excluding a Citibank staff Business Gold Card; "card account" means the account maintained with the bank in respect of a card; "cardmember" means a person to whom a card is issued and includes the supplementary cardmember where the context requires; "Citi Dollar period" means a period of 12 months or 60 months for Gold and Platinum cardmembers (but excluding Business Gold cardmembers), by reference to which Citi Dollars are calculated, but so that the first Citi Dollar period shall commence on the date when the cardmember is entitled to participate in the Citi Rewards program and expire at the end of 12 months or 60 months (as the case may be) thereafter and each subsequent Citi Dollar period will commence on the expiry of the previous one; “Citi Rebate” means the cash rebate(s) that the cardmember is entitled to receive at the participating Citi Rebate merchants and may extend to any card transaction as determined by the bank; "Program" means the Citibank Rewards and Citi Rebate Program; "retail purchase" means a purchase of any goods or services by the use of the card and may, at the bank's reasonable discretion and with reasonable notice, include any card transaction as may be determined by the bank; "Reward" means any goods, services, benefits, arrangements or other privileges (including, without limitation, a waiver of annual cardmembership fees or a cash rebate for Gold cardmembers, but excluding Business Gold cardmembers), as may be determined by the bank in its reasonable discretion, which may be redeemed or obtained by the use of Citi Dollars under the Citi Rewards program. “Business day” refers to any day on which banks are open for business in Singapore other than Saturday, Sunday and gazetted public holidays in Singapore.

1.2 Unless the context otherwise requires, words and expressions respectively defined or construed in the Citibank Visa/MasterCard Cardmember's Agreement and the Citibank Business Gold Card Agreement shall have the same meanings when used or referred to herein; and words referring to the singular number shall include the plural number and vice versa.

2. PARTICIPATION

2.1 A cardmember residing in Singapore whose card account is in good standing, as determined by the bank, is entitled to participate in the Program as at the date of commencement of the Program or the date when a card is issued to him, whichever is the earlier. Participation in this program shall be governed by these terms and conditions and any amendments made hereto from time to time at the bank’s reasonable discretion with reasonable notice to the cardmember.

2.2 If a cardmember terminates his card account, any unused Citi Dollars and any unused Citi Rebate shall be automatically cancelled and will not be available for use by the cardmember; such Citi Dollars and Citi Rebate is non-transferable to any other card account of the cardmember.

2.3 If the basic cardmember's card account is terminated at any time for any reason, whether by the basic cardmember or the bank, the basic cardmember and the supplementary cardmember will not be allowed to participate in the Program and all unused Citi Dollars and any unused Citi Rebate in the cardmember’s account shall be cancelled.

2.4 If a supplementary card is terminated at any time for any reason, the basic cardmember will not be disqualified from participating in the Program.

2.5 If the card account in respect of a Citibank Business Gold Visa credit card is terminated by the business member or the bank at any time for any reason, the cardmember will not be allowed to participate in the Program.

3. ISSUANCE AND REDEMPTION OF CITI DOLLARS

3.1 Under the Program, cardmembers will receive, on a monthly basis, Citi Dollars which will be credited to their card account at the rate of 1 Citi Dollar for every S$1 charged to their card account for retail purchases. Ready Credit is not eligible for the programme and Citibank Business Gold/ Corporate Gold Cards (Card member liability) are not eligible for instant redemption of Rewards.

3.2 Citi Dollars shall be calculated on the amount of each retail purchase transaction, rounded down to the nearest Citi Dollar. Any refunded retail purchases or any retail charges from the pre- termination of any easy/ extended payment plans (EPP) will not be accredited Citi Dollars.

3.3 In determining the amount of retail purchases for purposes of calculation of Citi Dollars, annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments, Quasi Cash and other fees and charges shall not be taken into account provided always that the bank is entitled, in its reasonable discretion, and with reasonable notice , to take into account or disregard any card transaction or charges or retail purchase in the calculation of Citi Dollars or to otherwise vary the basis of calculation of Citi Dollars.

3.4 During each Citi Dollar period, the cardmember will receive Citi Dollars based on the amount of retail purchases made during that Citi Dollar period and the cardmember may use the Citi Dollars in their account to redeem any Rewards at any time during that Citi Dollar period. Citi Dollars accumulated in any 1 Citi Dollar period shall not be carried forward to subsequent Citi Dollar periods. Any Citi Dollars which are not used as at the last day of a Citi Dollar period shall be available for use for a further 1 month; thereupon such unused Citi Dollars shall be automatically cancelled and shall not thereafter be available for use by the cardmember nor be reinstated.

3.5 Provided that the card account is in good standing as determined by the bank and that there are sufficient Citi Dollars, a cardmember may select and redeem any one or more Rewards, based on the qualifying Citi Dollar amount specified in the Citi Rewards catalogue, during each Citi Dollar period, via Citibank online, CitiPhone banking or Instant Citi Rewards channel (please see clause 5) or online or via AVR such other redemption channel as the bank may from time to time inform to the cardmember. The cardmember agrees that the use of any redemption channel will be governed by its applicable terms and conditions.

3.6 The accumulation and usage of Citi Dollars shall be specified in the monthly statement of account. Citi Dollars are not transferable and not exchangeable for cash or credit.

3.7 If a cardmember has more than 1 card, Citi Dollars earned on all card accounts may be aggregated for purposes of redemption of Rewards.

3.8 Citi Dollars earned by a supplementary cardmember will be credited to the card account of the basic cardmember and may be used only by the basic cardmember for redemption of Rewards. A supplementary cardmember may use Citi Dollars to redeem a Reward provided that the claim form bears the basic cardmember's authorised signature and the card account number.

3.9 Approximately 7 Business days should be allowed for the processing of a redemption request. However, waivers of annual cardmembership fee have to be requested at least 1 month before such fee is due.

3.10 Cardmembers who wish to redeem their Citi Dollars for cash rebates can only do so by calling our 24-hour CitiPhone banking on 6225-5225. The rebate will be reflected as a credit in the statement of account and is not to be taken as a payment in reduction of the minimum payment due.

3.11 For the avoidance of doubt, in this clause, the terms “card” or “cards” refer to the card(s) which earns CitiDollars and the terms “cardmember” or “cardmembers” refer to the cardmember(s) of such card(s).

4. USE OF REWARDS VOUCHER

4.1 Subject to clause 5 below, a Rewards Voucher shall be issued in the name and address of the cardmember, and shall specify the Reward as selected by the cardmember, and may be used by the cardmember or any supplementary cardmember.

4.2 Use of the Rewards Voucher is subject to the terms and conditions stated on the Rewards Voucher. Rewards Vouchers shall not be used to purchase any item on sale or on special offer nor used in conjunction with any discount card, loyalty program, promotional voucher or similar scheme.

4.3 To redeem a Reward, the cardmember must present the relevant Rewards Voucher with his card at the relevant participating merchant. If the cardmember makes a purchase, which exceeds the value of the Rewards Voucher, the cardmember must charge the difference to his card. There shall be no refund, in any form whatsoever, if the value of the goods and/or services requested is below that of the Rewards Voucher.

4.4 Multiple Rewards Vouchers per visit may be used in the redemption of any one Reward, unless otherwise stated. Where the use of more than 1 Rewards Voucher is allowed, a minimum purchase per voucher used as stipulated by the participating merchant must be met.

4.5 A Reward voucher, which has been redeemed by the cardmember, is neither refundable nor exchangeable for cash, Citi Dollars or for another Reward.

4.6 However, under exceptional circumstances and at the cardmember's written request, the bank may, but shall not be obliged to, replace a lost, damaged or stolen Rewards Voucher or exchange a Rewards Voucher for another, upon the cardmember's production of the original Rewards Voucher. The bank reserves the right to charge a service fee for the replacement or exchange of any Rewards Voucher.

4.7 Redemption and use of a Reward is subject to availability and to such conditions as may be specified by the participating merchants. In the event that a participating merchant is, for any reason, unable to supply the goods or services as specified in the Rewards Voucher, the participating merchant reserves the right to supply alternative products or services of similar quality or price to the cardmember.

4.8 The bank shall not in any way be liable for any goods or services or the quality or performance of such goods or services supplied by any participating merchant, site or service provider or other authorised agent under the Program. The cardmember should seek redress and direct any complaints or comments in respect of such goods and services to the respective participating merchant, provider or agent.

4.9 All hotel stays are subject to availability of rooms. Reservations must be guaranteed by a Citibank credit card. No walk-in will be entertained and the hotels reserve the right to impose a one-night room charge for late cancellations and no-shows.

4.10 Cardmembers will be charged accordingly for any double redemption or double usage of Citibank Rewards Vouchers.

4.11 For the avoidance of doubt, in this clause, the terms “card” or “cards” refer to the card(s) which earns CitiDollars and the terms “cardmember” or “cardmembers” refer to the cardmember(s) of such card(s).

5. INSTANT CITI REWARDS*

5.1 Subject to clause 3.5 and clause 3.7 of Citibank PremierMiles Program Terms and Conditions, Cardmembers may make instant redemption of Rewards using the Citi Dollars/ Citi Miles at participating merchant outlets by presenting their card at such merchant outlets. Cardmembers will receive a Rewards Voucher in the form of a receipt generated (“Receipt”) from the participating merchant’s credit card terminal. The Rewards Voucher may be used by the cardmember in exchange for Rewards from the participating merchant or to offset purchases from such participating merchant directly on-the-spot.

5.2 Cardmembers will be subject to any additional terms and conditions of the participating merchant.

5.3 Any lost, damaged or stolen Rewards Voucher/receipt will not be replaceable under any circumstances.

5.4 For the avoidance of doubt, terms and conditions stated in clause 4 above apply to the Rewards Voucher/receipt and Rewards redeemed via Instant Citi Rewards.

5.5 Citi Dollars earned on the CitiBusiness Visa card may not be redeemed via the Instant Citi Rewards.

5.6 For the avoidance of doubt, in this clause, the terms “card” or “cards” refer to the card(s) which earns Citi Dollars/ Citi Miles and the terms “cardmember” or “cardmembers” refer to the cardmember(s) of such card(s).

5.7 The basic cardmember must present his/her Citibank card at point of Instant Rewards redemption.

*Please note that Citibank Ready Credit Rewards may not be redeemed using the instant redemption channel.

6. FREQUENT FLYER PROGRAM (FFP)

6.1 If the cardmember participates in the bank’s FFP, then in addition and without prejudice to the other terms and conditions herein, the provisions of this clause 6 shall apply.

6.2 Participation in the FFP is also subject to the terms and conditions of the individual airlines’ frequent flyer programmes.

6.3 To participate in the FFP, the cardmember must first enroll or already be enrolled with a participating airline’s programme. 6.4 Once enrolled, the cardmember can effect mile transfers at the conversion rate of 5 Citi Dollar = 2 miles.

6.5 Each mile transfer by the cardmember to his designated airline's program will be subject to an S$25 administrative fee fixed by the bank.

6.6 Each mile transfer must be to an account bearing his own name, and not to a supplementary cardmember or any other person’s FFP account.

6.7 Each mile transfer must be in multiples of 2 miles, subject to a minimum of 500 miles and a maximum of 100,000 miles per transfer per day.

6.8 Approximately 3 weeks should be allowed to process the transfer of miles. Strictly no urgent request or cancellation will be entertained.

6.9 The cardmember will not receive any Rewards Voucher or confirmation regarding the transfer. However, the cardmember may call the individual airline for an update of accumulated miles.

6.10 The bank cannot be responsible for any fraud or unsuccessful transfer. In the latter case, the cardmember’s Citi Dollars will be reinstated to his card account.

6.11 The bank also cannot be responsible for the cardmember’s miles, which have been successfully transferred, or for the actions of any participating airline in connection with its own programme.

6.12 The airlines participating in this FFP and conversion rates are subject to change with reasonable notice.

7. ISSUANCE AND REDEMPTION OF CITI REBATE

7.1 When a cardmember charges their retail purchases (excluding e-commerce retail purchases/transactions and purchases at Dairy Farm Group self checkout kiosks) to his/her card account at a participating merchant, such cardmember will be entitled to receive Citi Rebate equivalent to a percentage of their retail purchase (such percentage to be determined by the participating Citi Rebate merchant and/or the bank), subject to any minimum spend requirement or such other requirements imposed by the participating merchant. Citi Rebate may be earned on all Citibank credit cards issued in Singapore only, except Citibank staff Business Gold Cards and Corporate Cards. The list of Citi Rebate participating merchants is set out on www.citibank.com.sg.

7.2 Citi Rebate shall be calculated on the amount of each retail purchase transaction (not taking into account the amount of retail purchase transaction which was off-set by any redeemed Citi Rebate), rounded to the nearest 2nd decimal place. Any refunded retail purchases will not be accredited Citi Rebate. Accordingly, any Citi Rebate which has been credited to the cardmember in respect of a retail purchase which is subsequently refunded may be debited by the bank accordingly, whether or not such debiting may result in a negative Citi Rebate balance in the cardmember’s card account.

7.3 In determining the amount of retail purchases for purposes of calculation of Citi Rebate, e- commerce retail purchases/transactions, annual cardmembership fees, interest, late payment charges, GST, cash advances, extended payment plan, income tax payments and other fees and charges shall not be taken into account provided always that the bank is entitled, in its reasonable discretion, at any time and from time to time and with reasonable notice, to determine whether to take into account any card transaction or charges or retail purchase in the calculation of Citi Rebate or to otherwise vary the basis of calculation of Citi Rebate.

7.4 Cardmembers may choose to accumulate the Citi Rebate over several retail purchase transactions or may redeem the Citi Rebate at the any participating Citi Rebate merchant in their subsequent retail purchase for up to the full price of the retail purchase, subject to the Citi Rebate available in the cardmember’s card account.

7.5 For the purposes of redemption of Citi Rebate, 1 Citi Rebate is equivalent to S$1.

7.6 A cardmember can check his/her Citi Rebate earned by going to any participating merchant with his/her card or calling the Citiphone hotline to enquire how much Citi Rebate he/she has available in his/her card at any one time.

7.7 If a cardmember has more than 1 card, the Citi Rebate earned on all card accounts cannot be aggregated.

7.8 Citi Rebate earned by a basic cardmember will be credited to the basic cardmember’s card account and may only be redeemed by the basic cardmember in his subsequent retail purchase at any participating Citi Rebate merchant. Citi Rebate earned by a supplementary cardmember will be credited to the supplementary cardmember’s card account and may only be redeemed by the supplementary cardmember in his subsequent retail purchase at any participating Citi Rebate merchant.

7.9 Citi Rebate is not transferable and not exchangeable for cash or credit.

7.10 For the avoidance of doubt, Citi Rebate may only be redeemed at participating Citi Rebate merchants. There are no other channels for redemption of Citi Rebate. However, the bank has the right to introduce more channels for redemption.

7.11 Any request for adjustment of Citi Rebate is subject to the bank’s approval at its reasonable discretion.

7.12 The bank shall not in any way be liable for any goods or services or the quality or performance of such goods or services supplied by any participating Citi Rebate merchant. The cardmember should seek redress and direct any complaints or comments in respect of such goods and services to the respective participating Citi Rebate merchant.

8. OTHER CONDITIONS

8.1 The bank is entitled in its reasonable discretion, at any time and from time to time with reasonable notice, to vary the Rewards or substitute any Reward with another of a similar value.

8.2 The bank may at any time vary, modify or amend these terms and conditions as it may, in its reasonable discretion, think fit, and the cardmember shall be bound by such variations and amendments.

8.3 Any abuse or fraud in respect of the issuance of Citi Dollars, Citi Rebate or redemption of Rewards (including any mile transfer to designated airlines’ programmes) or redemption of Citi Rebate, may result in the cancellation of accrued Citi Dollars, accrued Citi Rebate and any Rewards Voucher already issued.

8.4 Without prejudice to any of the bank's rights and remedies, the bank is entitled, at any time, in its reasonable discretion and with reasonable notice, to terminate the Program or withdraw, cancel or invalidate any Reward, Citi Rebate and/or Citi Dollars already issued.

8.5 The bank is not liable if it is unable to perform its obligations under these terms and conditions, due directly or indirectly to the failure of any machine or communication system, industrial dispute, war, Act of God, or anything outside the control of the bank or its servants or agents. The bank shall not be responsible for any delay in the transmission to the bank of evidence of retail purchases by the participating merchants or any other third party.

8.6 Save in the case of gross negligence or wilful default, the bank shall not be liable for any errors, delays, omissions in the performance of its obligations under these terms and conditions.

8.7 The bank's records of all matters relating to the Program are conclusive and binding on the cardmember. The bank is entitled, for any reason and at any time, without liability, to suspend the calculation or accrual of Citi Dollars or Citi Rebate, to rectify any errors in the calculation, or otherwise adjust such calculation.

8.8 The Citi Rewards catalogue is valid from 1 October 2011 to 30 September 2012. Redemption of Rewards featured in this catalogue must be made by no later than 30 September 2012.

8.9 The bank's decision on all matters relating to the Program is final and binding on the cardmember.

August 2012. Information is correct as at date of upload.