CAIXABANK AND ITS ENVIRONMENT Environmental declaration 2018

Environmental declaration on activities at the corporate centre and the development of financial products and services CONTENTS | 44

01 04 06 09 INTRODUCTION ENVIRONMENTAL AND EXTENDING SOCIAL OTHER PROCEDURES: page 03 ENERGY MANAGEMENT AND ENVIRONMENTAL ”” PRINCIPLES RESPONSIBILITY FOUNDATION page 07 TO THE SUPPLIER page 43 CHAIN page 37

02 05 07 CAIXABANK CAIXABANK’S OUR PRODUCTS: PRESENTATION ENVIRONMENTAL AND PLEDGE FOR page 04 ENERGY MANAGEMENT SUSTAINABILITY SYSTEM (EEMS) page 39 page 09

5.1. Environmental Committee 5.2. Environmental aspects and impacts of CaixaBank’s corporate centre in Barcelona 5.3. Environmental assessment 03 and monitoring procedure 08 VOLUNTARY 5.4. Environmental performance basic LEGAL ENVIRONMENTAL SOCIAL AND indicators and assessment COMPLIANCE ENVIRONMENTAL 5.5. Training and awareness-raising page 42 COMMITMENTS 5.6. Monitoring of environmental page 05 objectives 2018 5.7. Definition of environmental objectives 2019 01

INTRODUCTION 03 | 44 01 INTRODUCTION

In a world increasingly aware of the need to protect the environment in which we live and carry on our activities, and as part of our on-going improvement policy, CaixaBank specified its actions to respect and protect the environment through the implementation of an environmental and energy management system, in line with the European regulation EMAS 1505/2017 and the ISO 14001 and ISO 50001 standards.

Despite the fact that our activity an environmental and energy does not pose a significant risk for management system at its the environment, we consider that corporate centre in Barcelona, an ratifying our commitment thereto emblematic building within the is essential for an entity of the size city’s architecture and in the and social implications of development of financial products CaixaBank. and services.

We wish to cooperate in Our commitment extends to sustainable development in the employees and to our branch business sectors in which we network, the Group’s subsidiaries participate. and to those that work with us, without forgetting that it must Accordingly, CaixaBank has represent an added benefit in the implemented and keeps up to date relationship with customers. 02

CAIXABANK PRESENTATION 04 | 44 02

Registered office: CAIXABANK PRESENTATION Pintor Sorolla, 2-4 46002 València

Context of the organisation and interested parties Barcelona corporate centre CaixaBank focuses on consolidating its position as the Avinguda Diagonal, 621 08028 Barcelona leading financial group in , and on standing out from Tax identification number: the crowd due to its social responsibility, service quality, A-08663619 financial robustness and for being one step ahead in terms NACE: of innovation. 64.19 Telephone: CaixaBank is a financial group mobile banking and on-line 93 404 60 00 with a socially responsible service. Fax: universal banking model with a 93 339 57 03 long-term vision, based on quality, CaixaBank aspires to consolidate proximity and specialisation, itself as a paradigm of a Internet address: which offers a value proposal for responsible and socially committed http://www.caixabank.com products and services adapted to bank and to be a benchmark for Contact person: each segment, which assumes good corporate governance. Maria Meritxell Ripoll Manuel innovation as a strategic challenge and a differentiating feature of its CaixaBank undertakes to respect culture, whose leading positioning its natural surroundings, a in retail banking in Spain and commitment that goes beyond its Portugal enables it to have a key legal obligations and which is role in the contribution to specified in an environmental and sustainable economic growth. energy management system integrated into its business value for its stakeholders 13.7 CaixaBank has the largest activities, which encompasses all (customers, shareholders, milion customers customer base in Spain (15.7 its projects, services and products. employees and society in general), For the Environmental and Energy million), and is the leading bank This commitment extends to in accordance with the values of Management System, the interested for 1 of every 4 customers. employees, subsidiaries and quality, trust and social parties have been broken down to 4,608 partnership entities. Likewise, it commitment. Accordingly, understand their needs and branches The bank has the most extensive fosters the involvement of CaixaBank sets forth its expectations from an environmental network in Spain, with over 4,608 customers and society in general commitments to each identified standpoint and to see the branches and nearly 9,425 ATMs, in this universal challenge. stakeholder on its web page with requirements that would meet such 9,425 complemented by a leading CaixaBank works to create shared full transparency. needs and expectations. ATMs 03

VOLUNTARY SOCIAL AND ENVIRONMENTAL COMMITMENTS 05 | 44 03 VOLUNTARY SOCIAL AND

Further information can be found under the corporate ENVIRONMENTAL COMMITMENTS responsibility heading of the CaixaBank web page

CaixaBank has a clearly-defined mission and vision, ensuring on-going Currently, CaixaBank participates in various international compliance with its corporate values, which are detailed in its Code of initiatives related with social and environmental responsibility, ethics and good governance: the bank Business Conduct and Ethics and in its Corporate Social Responsibility Policy. integrates ethical, social and environmental values into its decision-making process.

United Nations Global Compact Equator principles United Nations Principles for Responsible Registration of the Carbon Footprint (MTE) UNEPFI initiative and its ten principles Investment through VidaCaixa and CaixaBank Asset Management

CDP (Carbon Disclosure Project) Dow Jones Sustainability Indexes (DJSI) The Green Bond Principles Environmental quality guarantee emblem CLIMATE ACTION 100+ for for the branch network VidaCaixa and Asset Management

RE100 initiative Spanish Green Growth Group Climate Change Cluster Catalonia Provincial Government MCSI Voluntary Agreement Programme 03

VOLUNTARY SOCIAL AND ENVIRONMENTAL COMMITMENTS 06 | 44

SOCIALLY RESPONSIBLE BANKING AND ENVIRONMENTAL STRATEGY PLAN

In 2017, a new Socially Responsible Banking Plan was approved, which includes the environment as one of its main lines of action. • It is inspired on our corporate values: social commitment, trust and quality • It includes the best practices recommended by the regulator • It was prepared with social, environmental and governance criteria • It continually includes the concerns of the stakeholders • It provides a response to the company’s global challenges

Further information can be found in the environmental strategy section of the corporate responsibility heading of the CaixaBank web page G o v e rn a n s c e e iv t The entity’s environmental strategy is based on three lines of ia t i action under the umbrella of a public commitment to transparency. n i

l a SOCIAL INITIATIVES INTEGRITY, i c AND VOLUNTEERING TRANSPARENCY o S AND DIVERSITY

Socially responsible banking FINANCIAL GOVERNANCE INCLUSION *Environmental, Social & Governance

NES O CTON C OSTONN ENVIRONMENT Climate declaration Reporting to the markets

Environmental 04

ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES 07 | 44 04 ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES

CaixaBank works to minimise its environmental impact and to reduce its contribution to climate change. Respect for the environment and corporate social responsibility form part of the bank’s business strategy, and are reflected both in the products and services and in the management of business risks and opportunities.

CaixaBank’s commitment to the environment encompasses all its projects, services and products, counting on the participation and involvement of all employees, subsidiaries and partnership companies. 04

ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES Environmental and Energy Management Principles 08 | 44

CaixaBank carries on its activities taking environmental protection into • Promoting the purchase of energy efficient products and services and a account. It endeavours to achieve maximum efficiency in the use of the design to improve energy optimisation. natural resources required by it, in line with the ISO 14001 certification, the environmental management EMAS European regulation and the ISO • Integrating environmental criteria in the offering of products and servic- 50001 energy management certification. es, and continuing to extend these criteria to other areas of its activities (financing of leading business investments, investment operations, etc.). This aspiration is reflected in the other responsible policies of the entity, such as the Code of Business Conduct and Ethics, the Corporate Social • Supporting initiatives aimed at preventing, mitigating, adapting or Responsibility Policy and the Declaration on Climate Change. responding to climate change.

Although the nature of its activity is not aggressive to the environment, • Contributing to the environmental sensitisation of its stakeholders, in CaixaBank undertakes to continually improve its environmental and energy order to encourage environmental protection and care, especially: practices, using the most suitable techniques as far as possible and when economically viable, and to integrate environmental and energy efficiency –– Training and awareness raising of employees, making them partic- aspects into the bank’s financial activity. ipate in these management principles so that all members of the organisation integrate them into their daily employment activities. Further information can be Specifically, CaixaBank’s commitment is based on the following –– Spreading these principles among suppliers of goods and services, found in the environmental business conduct: ensuring their compliance when they perform activities at Caixa- management section of the Bank work centres. corporate responsibility • Having an environmental and energy management system in place and heading of the CaixaBank keeping it up to date. –– Raising awareness of and spreading these aspects among Group web page companies. • Guaranteeing compliance with the environmental and energy legis- lation and regulations applicable to its activities, together with other • Making environmental and energy management principles available to commitments to which the bank subscribes on a voluntary basis. all interested parties

• Applying environmental principles and good practices in all its proce- This commitment is specified in objectives, set with a minimum annual dures. frequency, which measure the percentage of progress and improvement in environmental and energy management. • Preventing polluting activities and actions that may cause significant energy impacts on activities carried out. Accordingly, improvement The entity undertakes to make these objectives and their degree of measures are gradually implemented and all aspects required are taken attainment public. into account to guarantee environmental protection. CaixaBank has Environmental and Energy Committees, charged with the • Boosting, as far as possible, the development and diffusion of technol- management, supervision and coordination of these environmental and ogies that respect the environment. energy management principles.

Principles approved by the Management Committee in March 2012 and reviewed in December 2018. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 09 | 44 05

In 2017, CaixaBank CAIXABANK’S ENVIRONMENTAL integrated an energy management system into the existing AND ENERGY MANAGEMENT SYSTEM environmental management system at the Barcelona corporate centre and certified it in accordance with the criteria set by the ISO 50001 standard.

CaixaBank has put into place an environmental Definition of environmental aspects and impacts and energy management system in line with the European EMAS 1505/2017 regulation and the ISO 14001 and ISO 50001 standards, enabling the environmental impacts generated Environmental by the bank’s activity to be controlled, and energy managed and reduced. management principles

In order to guarantee long-term maintenance of this system, a series of procedures and technical instructions exist that enable current processes to be defined, controlled and examined. Definition of Assessment and the objectives monitoring of CAIXABANK’S environmental aspects In order to ensure that our environmental and energy ENVIRONMENTAL management system achieves the outcome envisaged, MANAGEMENT to prevent undesired effects and to guarantee on-going SYSTEM improvement, CaixaBank assesses the risks and opportunities related with the environmental aspects and legal requirements, taking into account the context and Environmental expectations of the interested parties. Committee

In 2017, the scope of the ISO 14001 certification was Performance Basic environmental assessment indicators extended at the corporate centre, located at paseo de la Castellana, 51. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 10 | 44

5.1. Its functions are to establish, environmental and energy Since 2017, CaixaBank has also approve and keep up to date a management principles and their had in place an Energy Committee ENVIRONMENTAL COMMITTEE programme ensuring that the modifications, and also selects the that acts on a coordinated basis consumption and processes related environmental management with the Environmental Committee CaixaBank’s Environmental Committee is tasked with with CaixaBank’s financial activity projects to fulfil the company’s and is charged with supervising the managing, supervising and coordinating the bank’s respect the environment and, in environmental strategy. The optimisation of the bank’s energy turn, to encourage and promote Management Committee is the management. environmental and energy management principles. the participation of all people body responsible for the final Furthermore, on an annual basis, it assesses and renews forming part of CaixaBank. approval. the objectives set in order to guarantee the on-going improvement of CaixaBank’s environmental management Likewise, CaixaBank’s This system ensures that Environmental Committee CaixaBank’s critical environmental and of the reduction of its impact on the environment. proposes, approves and submits to aspects are reviewed, updated and, the Corporate Responsibility and where appropriate, regularly Reputation Committee the extended. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 11 | 44

5.2. ENVIRONMENTAL ASPECTS AND IMPACTS From a service provision life influence and where its cycle perspective, the stages environmental aspects are OF CAIXABANK’S CORPORATE CENTRE IN BARCELONA corresponding with the encompassed are represented organisation’s activity and its below: This section details the environmental aspects and impacts possibility of control and/or arising from the interaction of our activity and the development of financial products and services with the environment.

When identifying and assessing CaixaBank also assesses the environmental aspects and environmental aspects of its CONTROL impacts, both the direct and financial products. As part of its indirect aspects are taken into corporate strategy, CaixaBank account, depending on whether regularly creates new products they are directly managed by that include environmental PLANNING CaixaBank or otherwise. Likewise, criteria. Furthermore, both normal operations and environmental risk is one of the DESIGN potential emergency situations are points assessed in the normal also taken into account, together evaluation process for risks with the information obtained affecting loan transactions from investigations on possible involving companies that operate IMPROVEMENT prior incidents that may affect the in potentially polluting sectors, in EXECUTION CONTROL/INFLUENCE sound functioning of the system. the broadest possible sense. OVER THE SUPPLIER and other interested parties

USE

CONTROL/INFLUENCE OVER EMPLOYEES, CUSTOMERS AND USERS and other interested parties 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 12 | 44

5.3. · Frequency/probability The sum of the values obtained in Also, the environmental aspects of each criterion enables the level of products, services and awareness- ASSESSMENT AND MONITORING · Nature importance of each aspect to be raising are always considered to be OF ENVIRONMENTAL ASPECTS ascertained. direct and significant. · Magnitude To assess environmental aspects, the Environmental Taking into account the assessment The table on the following page · Possibility of Committee takes into account the following criteria: of the 2017 data, the significant summarises the aspects assessed implementing environmental aspects are: plastic and their significance. measures to reduce the waste in the kitchen, contaminated environmental impact clothes (impact: the generation and end treatment of waste); · Incidence/effect water consumption (impact: on the environment consumption of resources) and the emissions associated with business · Damage to public trips and noise (impact: image and/or atmospheric emissions). complaints or claims of stakeholders 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 13 | 44

VECTOR ASPECT D/I N/A/E SIGNIFICANCE Generation toner cartridges D N No significativa of non-hazardous waste paper and cardboard D N No significativa general non-recyclable waste D N No significativa electronic scrap metal D N No significativa plastic D N No significativa gardening remains D N No significativa silt from emptier D N No significativa filters D N No significativa cables D N No significativa organic kitchen material I N No significativa kitchen cardboard I N No significativa kitchen plastics I N Significativa kitchen glass I N No significativa kitchen oil I N No significativa wood D N/A No significativa metal D N/A No significativa glass D N/A No significativa rubble D N/A No significativa Generation of hazardous chemical containers D N No significativa waste fluorescents D N No significativa organic chemical products and oils D N No significativa vehicle maintenance waste I N No significativa polluted clothes D N Significativa batteries D E Significativa asbestos D E No significativa accidental spillages or polluted absorbent material D N/E No significativa waste from fires D N/E No significativa batteries D N No significativa spray containers D N Significativa Atmospheric emissions combustion gases from rental vehicles I N No significativa

CO2 emissions from business trips I N Significativa emissions from fires D E No significativa leakages of coolant gases D E No significativa emission of legionella bacterium vapours D E No significativa emissions from turbines and generators D N No significativa Spillages water assimilable to domestic water supply D N No significativa wastewater from fires D E No significativa accidental diesel spillages D E No significativa Consumption electricity D N No significativa water D N Significativa white paper D N No significativa recycled paper D N No significativa paper for the sending of notifications D N No significativa vehicle fuel D N No significativa diesel fuel for the maintenance of generators and turbines D N No significativa Noise day time D/N N No significativa night time D/N N Significativa generators and turbines D/E E No significativa D/I: Direct/Indirect Products products and services D N Significativa N/A/E: Normal/Abnormal/Emergency 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 14 | 44

5.4. ENVIRONMENTAL PERFORMANCE BASIC INDICATORS AND ASSESSMENT

To ensure the correct control of environmental aspects, CaixaBank has defined the monitoring indicators detailed on the following pages.

With regard to the quantification However, there are aspects that of indicators, a differentiation is only affect CaixaBank employees, made between CaixaBank such as corporate trips. employees and total users of the building, since a high circulating With regard to indicators relating population exists relating to to land occupancy, there is employees of other companies currently a total gross building area (especially external cleaning and of 78,190.28 m² (38.25 m²/user) maintenance staff and and a total occupied surface area consultants, auditors, visitors, of 33,930.94 m² (16.60 m²/user). etc.), which contribute to the organisation’s final impact.

2015 2016 2017 2018 Users of the Barcelona corporate 2,034 1,929 1,890 2,020 centre* Employees of the Barcelona 1,534 1,429 1,390 1,520 orporate centre*

*The number of users and employees has been updated in recent years to adjust it to the reality of the building at Diagonal, 621, since in recent years other people associated with the Barcelona corporate centre had also been accounted for, who were physically located at other buildings. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 15 | 44

MAIN BASIC INDICATORS OF THE ENVIRONMENTAL IMPACT OF THE BARCELONA CORPORATE CENTRE

2018 with respect to 2017

-2.18 % -14.3 % -25 % reduction in electricity reduction in paper reduction consumption (MWh) consumption/ in toner waste All energy consumed at the employee (t) production (u.) Barcelona corporate centre is 14 t of CO2 -6.52 t of CO2 from a renewable source

-8.8 % -22.9 % -14 % reduction in reduction in water reduction in the dispatch of paper consumption kilometres in

notifications to -4 t of CO2 in-house vehicles (km)

customers (t) -8 t of CO2

-143 t of CO2 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 16 | 44

In 2018, all emissions calculated in 2017 that could not be avoided were offset 5.4.1. CLIMATE CHANGE (EMISSIONS)

Support for and the boosting of initiatives aimed at preventing, mitigating, adapting and responding to climate change is one of the strategic points of VERIFIED DATA CaixaBank’s environmental policy. CaixaBank is the leading listed Spanish bank The 2016-2018 Environmental Plan in force was successfully complied with in the last year, is aligned with 100 % the company’s Strategic Plan and focuses on the fight Carbon Neutral against climate change.

CO emissions in 2018 were down 20.1% on last year 2 1 2 3 4 and by 75%* on 2009.

Further information can be found in the environmental management Calculation Reduction of Renewable Offsets section of the corporate of the consumption and energy responsibility heading of the carbon implementation CaixaBank web page footprint of improvements

*Calculated based on comparative carbon footprint 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 17 | 44

The Carbon Neutral Plan successfully completed by the entity comprises:

CALCULATION OF CARBON FOOTPRINT REDUCTION OF CO2 USE OF RENEWABLE LEADERS IN THE CDP On an annual basis, CaixaBank performs an inventory of greenhouse EMISSIONS ENERGY INDEX gas emissions (GGE), generated as a result of its corporate activity, As defined in the corporate Although it does not have its CaixaBank is one of the to calculate the carbon footprint and establish measures aimed at strategy, CaixaBank maintains own renewable energy sources leading entities in the fight progressively reducing it. its commitment to reduce to minimise the environmental against climate change on

CO2 emissions, and defines impact tied to electricity a global scale for the fifth The CaixaBank carbon footprint takes into account: guidelines aimed at the consumption, 100% of year running, and it has efficient use of resources electricity consumed at been selected as one of the • The emissions produced by the consumption of fuels and coolant and the implementation of CaixaBank’s corporate companies that has obtained gases (scope 1). technological improvements buildings, and 99.38% of that the top scores throughout the in order to minimise the consumed at all buildings and whole world in the assessment • The indirect emissions generated from electricity consumption environmental impact of its within the entity’s branch made by the environmental (scope 2). activities. network originate from organisation CDP. renewable energy sources, as • The remaining indirect emissions generated by the consumption of accredited by the supplier goods and services, waste treatment and business trips of employees through a certificate (scope 3). from the Spanish National Energy Commission (CNE). The accredited entity Bureau Veritas has verified the calculation corresponding to the 2018 carbon footprint, from where all the data

associated with the CO2 emissions in this document originate. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 18 | 44

In 2018, 34,778 tonnes of CO2 emissions were offset.

OFFSET OF EMISSIONS Variations in emissions | GENERATED AND OFFSET CARBON NEUTRAL PLAN

Environmental initiative successfully achieved in 2018 In accordance with the emissions offset standards, on becoming the first bank in Spain and one of the the project has received the acknowledgement of Emissions generated (t) first in Europe to offset CO2 emissions arising from the Verified Carbon Standard (VCS). the whole of its activity. This means that the offset Emissions offset (t) objective includes the emissions associated both with Also, the entity has promoted a project for the the corporate centres and with the whole of the absorption of CO2, which reforests an area of 11 44 sales network, the largest of the financial sector in hectares in Montserrat, which had suffered a fire in 44 Spain, with more than 4,600 branches. July 2016, planting more than 4,500 trees of 4 4 indigenous species. This plantation is expected to

The Carbon Neutral Plan commenced in 2015 absorb 812 tonnes of CO2 over its 40 years of life. 4 culminated in 2018, offsetting the full environmental impact included in the calculation of the carbon In total, in 2018, CaixaBank offset 34,778 tonnes of footprint. CO2, relating to all direct and indirect emissions produced and calculated in the carbon footprint, One of the initiatives adopted in 2018 was the offset together with those generated from the use of fuels, of the emissions that could not be reduced in 2017, coolant gases and the consumption of electricity, 2015/2016 2016/2017 2017/2018 contributing to a project to install 30 wind corporate trips or the use of paper and other generators at a wind farm in India. These generators materials in its branch network and at its corporate enable energy from the wind to be transformed into centres in 2017. electricity, which is supplied to the local network in the south of the country. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 19 | 44

ASSESSMENT OF RISKS FINANCING OF AND OPPORTUNITIES RENEWABLE ENERGY ARISING FROM AND ECO-EFFICIENCY CLIMATE CHANGE PROJECTS

CaixaBank also assesses the risks and CaixaBank considers that one opportunities of climate change on its activities in of the options to achieve the broadest sense, including legal and physical greater long-term aspects. environmental sustainability is through the financing of The entity has a strategic report on risks and projects that respect the opportunities arising from climate change, which environment and which has enabled it to obtain a detailed analysis promote the development of the main impacts of climate change on of renewable energy. the different business areas, their magnitude, their performance potential and the cost of In this field, in 2018, CaixaBank implementing the measures required to address participated in 12 operations them. involving renewable energy, with a total of 5,216 MWh This strategic report takes into account the of installed capacity. recommendations published by the Financial Stability Board (Recommendations of Task Force on Climate-related Financial Disclosures) and enables CaixaBank to anticipate the risks arising from climate change and to benefit from the opportunities that may arise therefrom. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 20 | 44

5.4.2. ENERGY SAVING AND EFFICIENCY

Energy saving and efficiency form part of CaixaBank’s Electricity corporate strategy, and are priority aspects for the consumption environmental management system implemented at its The entity’s global electricity in 2018 corporate centres. consumption was 158.7 GWh

BARCELONA CORPORATE CENTRE BRANCH NETWORK

Objectives -580,880 kWh -8.969.674 kWh with respect with respect Electricity: reduction in consumption with respect to 2017 data -2.18 % to the -5.89 % to 2017 objective set Objective: -1.5% with respect to the objective set in 2017* in 2017 Attained: -2.18% at its Barcelona corporate centre and -5.89% in the network

Consumption Consumption per user per employee The implementation of an energy CHANGES IN ENERGY CONSUMPTION -4.21 % -6.54 % management system enabled us to AT THE BARCELONA CORPORATE CENTRE. TOTAL CONSUMPTION IN MWH (MWH know that the cumulative saving was CONSUMPTION /USER) 3.68% with respect to the baseline calculated using the data from the last three years (2014-2016). 15,526 15,427 (7.69) (8.00) 2018 2016

*In 2017 the objective was a reduction of 1.5% compared to the baseline. 15,449 16,370 The combined reduction for 2 years represents an objective of 3%. (8.17) (8.05) 2017 2015 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 21 | 44

Procedures and achievements 2015 2016,69) 2017 2018 Energy Energy consumption at the corporate centre In 2018, a series of initiatives was Barcelona Energia elèctrica implemented to reduce electricity corporate centre consumption, some of the most Total consumption (MWh) 15,877 15,174 14,807 15,098 noteworthy of which were as • Substitution of Total consumption (MWh per user) 7.8 7.9 7.8 7.5 follows: fluorescent tubes with Emissions from electricity* (t CO ) 0 0 0 0 LED lighting. 2

• Improvement of the Diesel fuel (emergency groups) sectorisation and remote Total consumption (I) 49,192 25,219 64,156 42,777 control of consumption Total consumption (MWh) 493 253 642 428 at refurbished plants. Total consumption (MWh per usuari) 0.24 0.13 0.34 0.21 • Improvements in the 139 71 184 123 Direct diesel emissions (emergency equipment) (t CO2) system for monitoring the building’s energy *At present, all electricity consumed at corporate centres is from a renewable source (certified). consumption. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 22 | 44

Branch network

• Replacement of fluorescent with a lower estimated energy lighting at 1,270 branches with consumption of 25% with LED lighting. respect to the PCs that they • Replacement of 272 substituted during the three- high-energy consumption air year period 2016-2018 (4,816 conditioning units with more distributed in 2018). efficient units. • Thorough monitoring of • Distribution of more than electricity consumption at the 30,000 smart PCs (Energy Star), branches.

1,270 272 branches switched to LED lighting more efficient air conditioning units

+30,000 smart PC (Energy Star) 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 23 | 44

5.4.3. PAPER

Procedures and achievements CaixaBank promotes measures for more efficient consumption. In this regard, it pledges for the use of Barcelona corporate centre Branch network 72,421,215 documents to be recycled paper, which accounts for 87.3% of consumption signed digitally in 2018 (up 18% on 2017), for which a paper copy at the Barcelona corporate centre and for 97.4% of the At the Barcelona corporate If we observe consumption at the centre, paper consumption branch network, a significant was not printed for the CaixaBank bank’s consumption. The substitution of the consumption dropped from 27.58 kg/ reduction is observed in paper file, and the customer was left to of virgin paper with recycled paper represents a saving of employee in 2017 to 23.64 kg/ consumption as a result of the choose whether to print its copy, employee in 2018. digitalisation project. available at all times through 1.34 kg of CO2 per kg of paper used. CaixaBankNow. This reduction was obtained as a This project, commenced in 2014, result of raising the awareness enables contracts to be signed The digitalisation project ended in of the employees and the sound digitally as a result of the 2018, attaining the objective of results of the printout deployment of more than 30,000 ensuring that the digital signature centralisation and identification new smart PCs (4,816 installed in was available for all processes. Objectives project implemented in 2015. 2018). Such deployment enabled

Paper: reduction in consumption with respect to 2017 data Objective: -5%. Attained: -22.46% in the territorial network

TOTAL CONSUMPTION WHITE PAPER + RECYCLED PAPER (T) Indicators 2015 2016 2017 2018 Paper consumption at the Barcelona corporate centre 36 38 2018 2017 Total consumption of white paper + recycled paper (t) 48 43 38 36 Total consumption per employee (t) 0.031 0.03 0.028 0.024 White paper + recycled paper (t CO ) 82 75 66 52 43 48 2 2016 2015 05

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The bank’s total Other measures aimed at pre-printouts, together with the • Reduction of 8.8% in paper REDUCTION OF CO paper consumption minimising paper consumption deployment of a system for 2 dropped by used in customer deliveries THANKS TO: and printing toners: sending faxes by electronic messenger from multi-function In terms of total paper 22.1 % • Electronic invoices. machines consumption, taking into Reduction in consumption with respecto to the bank’s account consumption of A4 of A4 paper overall consumption in 2017 • Promotion of the use of new • Services offered through Ready paper at branches and home information technologies. to Buy, that enable branches to deliveries, the reduction was -513 t CO2 generate product agreements 17.66%, equivalent to Reduction of deliveries to • Savings options at ATMs: “See through CaixaBankNow. 482,615 kg of paper and the customers balance and do not print receipt” emission of 724 t of CO2. and “Envelop free deposit”. Through this tool, a total of -212 t CO2 Likewise, in 2018, projects 158,586 transactions were signed continued to be implemented electronically in 2018. Envelop free deposits involving the elimination of

-269 t CO2

No printed receipts

-344 t CO2

BARCELONA CORPORATE CENTRE BRANCH NETWORK Paper consumption -2,394 kg -399,232 kg 100 % of digitalised with respect with respect in 2018 -6.25 % to 2017 -22.46 % to 2017 processes

THE CONSUMPTION DIGITALISATION OF RECYCLED PAPER PROJECT REPRESENTS A SAVING OF 72,421,215 documents 1,846 t CO signed digitally 2 Consumption Consumption per employee per employee 87.3 % OF CONSUMPTION AT THE BARCELONA -14.3 % -23 % CORPORATE CENTRE over 30,000 97.6 % smart PC OF THE ENTITY 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 25 | 44

5.4.4. WASTE GLOBAL REDUCTION Procedures and achievements IN WASTE EMISSIONS CaixaBank prioritises minimisation measures in -51 t CO Barcelona corporate centre 2 waste production, through savings in the use of Following the implementation resources. of the printout centralisation -26 % with respect to 2017 emissions and identification project commenced in 2014, a drop has continued to be observed in the generation of waste paper and selective collection practices board of 27.2% with respect is a constant challenge which, to global waste in the last five in 2018, was supported by an To make the change towards a more sustainable society reality, it is essential that organisations include environmental criteria within their business policy and that we, years. Despite the foregoing, awareness-raising campaign to the employees that form part of them, undertake to reduce the environmental impact since various floors of the help employees to understand of our daily activities. The excessive use of heating, air conditioning, lighting, office materials or water lead building were refurbished in not only in which container to to the deterioration of our surroundings, contributing to global warming 2018, substantially reducing place each piece of waste, but and to the depletion of the planet’s natural resources. Good environmental practices are simple measures that we can adopt, both from storage space, there was an also to endeavour to minimise the organisation of the company and in a personal manner to conserve the environment, increase in waste paper due to the generation of such waste. but in order for them to be successful, it is essential that we all get involved. the destruction of out-of-date paper files. It should also be highlighted that in 2018, considerable With regard to the generation internal refurbishment work of toner waste, a type of waste was carried out at the building; ALL WASTE IS RECYCLED EXCEPT THAT DEPOSITED IN totally linked to paper waste, accordingly, increased rubble NON-RECOVERABLE WASTE CONTAINERS OR IN WASTE BINS. ALL INFORMATION IS CONTAINED IN INTERNAL REGULATION 247 WASTE MANAGEMENT the global reduction since 2014 was generated, together with was 66.3% and 25% with asbestos waste following the respect to 2017. replacement of downpipes.

In 2018, the percentage of Lastly, noteworthy was the waste not selectively collected campaign to minimise kitchen increased, in part due to waste, where various dispatches the bad management of of raw materials in cardboard PAPER PLASTIC AND TONERS ORGANIC NON-RECOVERABLE plastic waste by the manager boxes were substituted by AND BOARD PACKAGING WASTE collecting it. Maintaining good returnable plastic boxes. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 26 | 44

As a result basically of maintenance Branch network work at the Barcelona corporate centre, it is also important to This initiative is having a significant which cease to be considered example, in 2017, various models highlight the generation of other Since 2013, a impact, both at environmental and waste, to become a resource for of pre-printed letters and copy waste arising from such activities, Comprehensive social level, since it promotes the new needs. paper were withdrawn. collected on a selective basis. Technological Equipment transfer of electronic equipment Accordingly, non-hazardous waste, Recycling Plan has been originating both from CaixaBank Selective waste collection has been in place. such as wood, textile materials, air and from subsidiaries (screens, implemented throughout the entire filters or pruning remains, together keyboards, printers, photocopiers, branch network. Furthermore, with waste deemed to be mobile telephones, computers, each year improvements are made hazardous, such as fluorescents, etc.) to charity organisations. to office material, considering the batteries or chemical product environmental impact of the use of containers, is collected. This leads to a more sustainable such materials and seeking to management of such appliances, minimise waste. By way of an

TOTAL NON-HAZARDOUS WASTE (excluding waste in the form of rubble)

296 t 322 t 256 t 278 t 2015 2016 2017 2018 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 27 | 44

Indicators 2015 2016 2017 2018 Waste Main non-hazardous waste at the Barcelona corporate centre

Paper and board Total paper and cardboard (t) 164 161 113 133 Total paper and cardboard per employee 0.11 0.11 0.08 0.09

Plastic Total plastic (t) 8.21 7.21 3.16 3.02 Total plastic per employee 0.005 0.005 0.002 0.002

General waste not selectively collected Total general waste not selectively collected (t) 75 80 70 76 Total general waste not selectively collected per employee 0.049 0.056 0.050 0.050

Toner cartridges Total toner cartridges (units) 3,422 3,266 1,991 1,493 Total toner cartridges per employee 2.23 2.29 1.43 0.98

Metal Total metal (t) 1.930 21.6 13.8 12.45 Total metal per employee 0.0011 0.015 0.009 0.0082

Rubble Total Rubble (t) 63.5 76.7 1,577 1,373 Total rubble per employee 0.041 0.054 1.13 0.90 *Itemised data of non-hazardous waste generated to a lesser extent (wood, glass, etc.) is not included but Total non-hazardous waste (t)* 360 398 1,834 1,651 the value of the total amount is taken Total non-hazardous waste per employee (t) 0.235 0.279 1.309 1.086 into account. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 28 | 44

2015 2016 2017 2018

Waste CO2 emissions from waste at the Barcelona corporate centre

Main non-hazardous waste 9 9 7 8 Paper and board (t CO2) 1 1 0.4 0.4 Plastic (t CO2) 43 49 45 49 General waste not selectively collected (t CO2) 0.76 0.92 18.93 16.25 Rubble (t CO2)

2015 2016 2017 2018 Waste Main hazardous waste at the Barcelona corporate centre Lead batteries Total lead batteries (t) 0.98 64.85 30.27 0 Total lead batteries per employee (t) 0.001 0.045 0.022 0

Fluorescents Total fluorescents (t) 0.39 0.47 0.22 0.036 Total fluorescents per employee (t) 0.0003 0.0003 0.0002 0.0002

Asbestos Total asbestos (t) 0 0 1 1.16

Total asbestos per employee (t) 0 0 0.0007 0.0008 *Itemised data of hazardous waste generated to a lesser extent is not included (spray containers, contaminated Total hazardous waste (t)* 1.96 65.7 31.65 2.02 clothes, etc.), but they have been Total hazardous waste per employee (t) 0.001 0.046 0.023 0.001 included in the value of the total amount. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 29 | 44

5.4.5. WATER

Water is a scant resource in the Mediterranean area. Procedures and achievements CaixaBank’s environmental strategy includes working to reduce consumption at buildings and applying sound Barcelona Additionally, the taps were environmental practices to optimise its daily use. corporate centre changed on all the refurbished REDUCTION floors in 2017 and 2018, IN WATER CONSUMPTION Cooling towers were one of the substituting them with units places with the highest water with timers and flow limitation, 3 consumption at the Barcelona which also contributed to -9,151 m /year corporate centre. The transfer of reduce water consumption since 2016 the DPC to Cerdanyola has -19.8 % reduced cooling needs. CaixaBank’s activities generate Objectives sewage. To ensure that the In 2017, the current evaporative discharge limits detailed in the Water consumption: reduction in consumption with respect cooling towers began to be regulations in question are to 2017 data substituted with adiabatic complied with, an authorised Objective: -12% in 2 years. Attained: 19.8% cooling towers, which consume laboratory performs half-yearly less water and minimise the risk analyses for each of the water of legionnaires’ disease. The discharge points considered in substitution was completed in the process. 2018. Water consumption was In accordance with the results of down 40% on 2012, the This change in cooling towers the analyses conducted in 2018, year in which the DPC led to a saving in water CaixaBank complies with the was transferred and consumption of 22.9% with reference thresholds established cooling needs were respect to 2017 and of 19.8% in the Barcelona Metropolitan reduced. with respect to 2016, the year in Wastewater Discharge The new DPCs use free which substitution commenced. Regulations. cooling refrigeration systems, which are more energy efficient and do not use water for cooling. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 30 | 44

Indicadors 2015 2016 2017 2018 Water Water consumption at the Barcelona corporate centre Total consumption (m3) 45,558 46,255 48,135 37,104 Total consumption in m3 per user 22.40 23.98 25.47 18.37 18 18 19 15 Water (t CO2)

Branch network

In 2013, an application was Moreover, CaixaBank regularly implemented to control water monitors water consumption, consumption at an approximate enabling rapid detection of total of 500 branches in the breakdowns and the taking of Barcelona Metropolitan area, from measures to resolve them. where complete annual readings are obtained. These data enable Likewise, all newly-installed estimated consumption to be cisterns have a double discharge extrapolated from the whole system, and the taps include a branch network which, in 2018, timer and a flow limiter. was calculated at 329,275 m3 (including corporate centres). 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 31 | 44

5.4.6. ATMOSPHERIC EMISSIONS

The emissions arising from business trips, and those In recent years, initiatives have Procedures and achievements resulting from possible leakages of coolant gases or been implemented to mitigate the impact caused by trips and to external noises emitted as a result of CaixaBank’s activity Noise provide a response to the are also taken into account in the bank’s environmental Corporate Displacement Plan management system. In 2012, day and night-time noise associated with the Barcelona was measured under normal corporate centre: operating conditions. • Electric vehicle recharging The results obtained were within points: the values accepted by regulations. No changes took • Private bicycle parking place in the functioning of the building that could cause the The following global initiatives sound levels emitted to vary. were also implemented:

Accordingly, no procedures were • Portal Comunica-t: carried out in this vector, despite communication tools through its significance. instant messaging, audio and video-conferences, Business trips virtual meetings, sharing of documents, etc. In 2018, the kilometres and emissions associated with journeys • Awareness-raising of involving leased vehicles from the employees through a trip auto- Barcelona corporate centre were reservation tool that informs of reduced by 14%, leading to a CO2 emissions associated with business trips. saving of 8 t of CO2 emissions into the atmosphere.

Despite this, the entity’s overall emissions and number of kilometres covered in 2018 were up on the preceding year. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 32 | 44

Coolant gases Indicators** 2015 2016 2017 2018 Details of coolant gases that have had to be replaced in 2018 are Other emissions Emissions from business trips at company buildings (t CO2) attached. To calculate the emissions associated therewith, Business trips* 3,169 3,639 3,685 4,606 it was necessary to take into In-house vehicle fleet 74 80 54 46 account the global warming Total emissions arising from trips and journeys 3,243 3,692 3,713 4,652 potential of each of them. No. of employees at corporate centres and in the territorial network 30,004 29,990 29,119 30,961

Total t CO2 per employee 0.11 0.12 0.13 0.15

Other emissions Consumption of coolant gases at company buildings Total consumption (kg) 136 50 3 112 Total consumption in kg per user 0.07 0.03 0.002 0.06 224 99 6 189 Direct emissions of coolant gases (leak of HFC) (t CO2)

*Includes corporate centres and branch offices.

**No data is reported with regard to the emission of other gases (CH4, N2O, etc.), since they were not deemed to have a significant effect on the activity performed. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 33 | 44

5.5. TRAINING AND AWARENESS-RAISING

Employees play a fundamental role in the bank’s Throughout the year, different employees was reviewed, and environmental policy, since, with their involvement, they awareness-raising measures have specialised employees were trained been promoted, by sending emails, in environmental management, make it possible to implement improvements in messages over the Intranet, project finance for renewable environmental management and, with their actions, they publications in internal magazines, energy and recommendations of contribute to reduce CO2. etc. A specific web page has been the Task Force on Climate-related updated for the environment, Financial Disclosures (TCFD) in the which includes different area of climate change. information, from company policy and certifications to environmental CaixaBank endeavours to foster training. sustainability, not only among its employees, but also in society as In order to achieve the involvement a whole. In this regard, it has of employees to conserve the created the ecoCaixa space on its environment, CaixaBank has a web page, providing advice on Good Environmental Practices good environmental practices and Manual, which details simple explaining the bank’s measures that may be adopted in environmental initiatives. the workplace to minimise the environmental and climatic impact The environmental theme is also associated with the use of present in CaixaBank’s Corporate resources (energy, office material, Social Responsibility Desk, etc.) and waste production. responding to the commitment to foster, promote and extend new In 2018, the environmental content knowledge on business social of the welcoming training for new responsibility. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 34 | 44

5.6. MONITORING OF 2018 ENVIRONMENTAL OBJECTIVES

Objectives and OBJECTIVES AT THE BARCELONA CORPORATE CENTRE COMPLIANCE improvements in 2018*

In recent years, ambitious Energy - reduction in energy consumption with respect to 2017 data objectives have been set with Objective: -1.5%. Attained: -2.18% at the Barcelona corporate centre and -5.89% in the territorial network regard to the minimisation of Substitution of fluorescent tubes with LED lighting: Barcelona corporate centre and branch network energy consumption, paper consumption and the generation Improvement of sectorisation and remote control of consumption at the Barcelona corporate centre

of CO2 emissions. In 2018, the Deployment of smart PCs same line of work continued, Replacement of air conditioning units in the territorial network obtaining the results shown in the summary table below: Maintenance of the management system at the Barcelona corporate centre (ISO 50001) Thorough monitoring of energy consumption at the branch network.

Paper: reduction in paper consumption with respect to 2017 data Objective: -5%. Attained: -22.46% in the territorial network Contract digitalisation project (all digitalised contracts) Implementation of smart PCs Customer dispatch optimisation project Maintenance of energy-saving measures at ATMS (envelop free deposits, no printed receipts, etc.) Environmental awareness

Water - reduction in consumption with respect to 2017 data Objective: -12% in 2 years. Attained: -19.8% Attained Replacement of evaporative cooling towers with adiabatic towers Under way Replacement of taps with units with timers and flow limiters

Not attained *The milestones associated with the obtainment of the various objectives are detailed in the different sections preceding this table. 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 35 | 44

OBJECTIVES AT THE BARCELONA CORPORATE CENTRE COMPLIANCE

Product - marketing of a new ecoproduct and improvement in the identification of environmental contents in the financial products marketed Green loans certified under the umbrella of Green Loan Principles Responsible data project

The scope of the Environmental OBJECTIVES AT THE MADRID CORPORATE CENTRE COMPLIANCE Management System certified under the umbrella of ISO 14001 also includes the Madrid corporate centre, located at paseo de la Energy: reduction in energy consumption with respect to 2017 data Castellana, nº 51, at which the Objective: -1.5%. Attained: -9.95% following objectives were attained in 2018: Waste - reduction in fluorescent lighting consumption with respect to 2017 data Objective: -10%. Attained: -50.32%

Emissions - Elimination of 50% in the use of the R-22 coolant gas Objective: -50%. Attained: -50%

Attained

Under way

Not attained 05

CAIXABANK’S ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM 36 | 44

5.7. DEFINITION OF 2019 ENVIRONMENTAL OBJECTIVES

Having assessed the environmental aspects of 2018 and their importance, the 2019 objectives have been defined:

Objectives for 2019 at the Barcelona corporate centre:

Reduction in paper Reduction in energy Reduction in plastic Reduction in non- Marketing of consumption in the consumption by waste generation recoverable waste a new ecoproduct territorial network by at the corporate generation at the and definition of a 0.6 % centre’s cafeteria by corporate centre by new environmental 5 % at the corporate centre risk management -90 t CO2 and by 1.5% in the 10 % 5 % policy territorial network -2.5 t CO2

Objectives for 2019 at the Madrid corporate centre: Reduction in energy Reduction in fluorescent lighting Elimination of the use Implementation of the selective consumption by consumption by of R-22 coolant gas by collection of battery waste

1.5 % 5 % 100 %

Objectives for 2019 at the corporate centre: Reduction in energy Reduction in non-recoverable consumption by waste generation by

1.5 % 5 % 06

EXTENDING SOCIAL AND ENVIRONMENTAL RESPONSIBILITY TO THE SUPPLIER CHAIN 37 | 44 06 EXTENDING SOCIAL AND ENVIRONMENTAL RESPONSIBILITY TO THE SUPPLIER CHAIN

CaixaBank’s purchasing policy is based on strict compliance Accordingly, its commitments CaixaBank’s Supplier Portal to with the legally established framework. Aware of the need include ensuring transparency and offer their products and services. CaixaBank extends its rigour when recruiting partners, Beforehand, they must accept the for a responsible management of its suppliers, the bank environmental, social and when awarding contracts (all ethical, social and environmental and ethical commitment maintains a combination of service quality and reliability purchases made, before being criteria for Group suppliers. and its fight against with the value and ethical commitments acquired by the allocated, pass by the purchasing Likewise, suppliers must provide climate change, defined in its corporate strategy, desk and, based on their amount, information on environmental and bank itself as a suitable role model. to its supplier chain a public auction), or requesting employment certificates held by suppliers to respect the them and they must be up to date environment and human rights, with their legal obligations. This is thereby reinforcing mutual an essential requirement to be able cooperation and loyalty-building. to provide services to the bank.

In this regard, CaixaBank, its It must be pointed out that when subsidiaries and the remaining ”la selecting suppliers, CaixaBank uses Caixa” Group companies include the Green Purchasing Manual an obligatory acceptance clause in questionnaire and other specific their contracts, in which suppliers questionnaires. agree to acknowledge and comply with the Principles of the United Specifically, in 2018, the project to Nations Global Compact and the update different sheets of this bank’s environmental and energy manual continued, extending the management principles. environmental criteria included in the conditions specifications under Since 2013, potential suppliers which services are arranged that must register on the ”la Caixa” may be more sensitive from an 06

EXTENDING SOCIAL AND ENVIRONMENTAL RESPONSIBILITY TO THE SUPPLIER CHAIN 38 | 44 environmental standpoint, in line All group companies have with their possible impact. implemented CaixaBank’s corporate social responsibility The use of all these tools aims to policy. select suppliers that are committed to and work to minimise the Accordingly, it must be pointed out environmental impact. Likewise, that CaixBank has been chosen as the pledge for sustainability a member of the Dow Jones favours improved efficiency and Sustainability Index for the the streamlining of costs. seventh year running and that the United Nations have acknowledged In 2018, the project commenced in VidaCaixa as the only insurer in 2015 for the greening of Spain with the maximum subsidiaries continued. After all sustainability rating (A+) for its wholly-owned subsidiaries had investment management. Likewise, approved their environmental CaixaBank Asset Management policy, in 2018, environmental obtained a B rating on the same initiatives continued to be index. implemented.

The Environmental Purchasing and Contracting Plan takes into account the identification of categories with more potential environmental impact on those defined by the environmental crtiteria that must be included in the conditions specifications prior to contracting. 07

OUR PRODUCTS: PLEDGE FOR SUSTAINABILITY 07 39 | 44 OUR PRODUCTS: PLEDGE FOR SUSTAINABILITY

Socially responsible investing (SRI) enables sustainability and profitability to be grouped together, through the Objective integration of the social, environmental and corporate governance responsibility criteria in the pre-selection of the Marketing of new ecoproducts and improvement in the identification of the environmental investment portfolio. CaixaBank considers that SRI is a contents in the financial products marketed. fundamental tool to boost sustainable development, and Attained works to increase its presence on the Spanish market.

Likewise, CaixaBank has developed Equator principles different financing lines to support Throughout 2018, 9 projects were those projects that least damage financed within the scope of the the environment, and that Equator principles, with a global contribute to prevent, mitigate investment exceeding €10,719 and provide a response to climate million, and the participation of change. CaixaBank, with over €696 million. 2018 investments

million The responsible data €10,719 in 9 projects project commenced by the entity enabled the identification of million* existing commercial +€696 operations that may have an environmental Further information can content. Noteworthy is be found in the ESG risk the initial identification management section of the of green products in corporate responsibility the CIB (Corporate heading of the CaixaBank Institutional Banking) web page portfolio.

*Information as of 31st December 2018 07

OUR PRODUCTS: PLEDGE FOR SUSTAINABILITY 40 | 44

Green bonds Ecological Fund

CaixaBank has participated as the MicroBank’s Ecological Fund is a fund that joint bookrunner in the placement of invests in a selection of ecologically green bonds to invest in sustainable responsible funds. assets. In 2018, it had a total volume 2 green bonds of €13.7 million.

€1.300 Ecological Fund (2018) million €13.7 million in the investment fund

19/3/2018

Further information can be €700 found under the savings and million investment heading of the MicroBank web page

Perpetual Non-Call 6

9/11/2018

€600 million

7 years 07

OUR PRODUCTS: PLEDGE FOR SUSTAINABILITY 41 | 44

Green lending

Green loans Ecofinancing Climate action facilities CaixaBank ranked 10th on the CaixaBank has specific financing In 2018, CaixaBank signed an green loan market in 2018 as facilities for the purchase of agreement with the European Global Bookrunner and 14th vehicles and electrical appliances Investment Bank (EIB), involving as the Global Mandated Lead that do not harm the credit facilities worth €30 million Arranger, participating in 6 environment; investment in energy to finance investments of SMEs, and 10 green loans with a volume efficiency at homes and the individuals and the public sector of $593 million and $855 million, promotion of investments that to fight against climate change respectively. improve the efficiency of resources (electric vehicles, changes in or reduce the environmental facilities, home refurbishments, impact. Since 2013, CaixaBank etc.). has used an ecoFinancing facility $593 million to boost credit for agrarian Furthermore, the bank is 6 green loans projects related with energy responsible for brokerage in EIB efficiency and the use of water, funds for renewable energy ecological agriculture, renewable projects. Specifically, in 2018, €35 $855 million energy, waste management or the million were earmarked for the 10 green loans development of the rural financing of a wind farm project. environment. In 2018, the entity had granted a total of 451 loans worth €6.7 million. €35 million Wind farm project

$6.7 million 451 loans 08

LEGAL ENVIRONMENTAL COMPLIANCE 42 | 44 08 LEGAL ENVIRONMENTAL COMPLIANCE

CaixaBank has a specific computer application for the Once the assessment has been made of all the management and control of the legal aspects related with applicable requirements or of the commitments the environment. CaixaBank identifies the applicable legal voluntarily entered into, it can be concluded that no signs of non-compliance with the law exist. environmental requirements in the European, Spanish, autonomous community and local area. The requirements In respect of the assessment of compliance with legal detected are introduced in a monitoring record in order to requirements, we should emphasise to the following: be subsequently assessed.

SCOPE OUTCOME OF THE ASSESSMENT OF COMPLIANCE BY CAIXABANK

Pollution prevention and control The environmental licence has been obtained (granted on 26 March 2002). Case number: 00-20002-010).

Water A discharge license has been granted by the Metropolitan Agency for Hydraulic Services and Waste Treatment (EMSHTR). Exempt from the presentation of the Declaration of the Use and Pollution of Water (DUCA). The wastewater discharge limits established have been complied with. Waste Filing in the Hazardous Waste Generator Register (code P-06524.1). Exempt from performing the minimisation study on generating less than 10 t per year of hazardous waste. The bank has the documentation accrediting the correct waste storage and management. Noise The noise emission limits established have been complied with.

Facilities The related legalisation of the thermal, electrical, oil, lifting devices and fire-safety facilities, etc. has been complied with. All such facilities have been correctly maintained. Atmosphere The regulations on substances that deplete the ozone layer and the limits applicable to combustion emissions from generating sets have been complied with. 09

OTHER PROCEDURES: ”LA CAIXA” FOUNDATION 43 | 44 09 OTHER PROCEDURES: ”la Caixa” FOUNDATION

In 2015, the ”la Caixa” Foundation culminated its The implementation of social integration into the ”la Caixa” Banking Foundation. This programmes focused on current Further information can be organisational change, as a result of the need to adapt to major challenges, such as unemployment and the fight found under the science the new legal framework, has increased operating capacity against exclusion or access to section of the ”la Caixa” and reinforced, even further, the continuity of the bank’s housing continue to concentrate a Foundation’s web page social commitment, one of its most singular and irrefutable large part of the bank’s resources. symbols of identity since it was formed in 1904. For any enquiries or suggestions relating to the content of this declaration, please write to: [email protected]