CAIXABANK AND ITS ENVIRONMENT Environmental declaration 2018 Environmental declaration on activities at the Barcelona corporate centre and the development of financial products and services CONTENTS | 44 01 04 06 09 INTRODUCTION ENVIRONMENTAL AND EXTENDING SOCIAL OTHER PROCEDURES: page 03 ENERGY MANAGEMENT AND ENVIRONMENTAL ”LA CAIXA” PRINCIPLES RESPONSIBILITY FOUNDATION page 07 TO THE SUPPLIER page 43 CHAIN page 37 02 05 07 CAIXABANK CAIXABANK’S OUR PRODUCTS: PRESENTATION ENVIRONMENTAL AND PLEDGE FOR page 04 ENERGY MANAGEMENT SUSTAINABILITY SYSTEM (EEMS) page 39 page 09 5.1. Environmental Committee 5.2. Environmental aspects and impacts of CaixaBank’s corporate centre in Barcelona 5.3. Environmental assessment 03 and monitoring procedure 08 VOLUNTARY 5.4. Environmental performance basic LEGAL ENVIRONMENTAL SOCIAL AND indicators and assessment COMPLIANCE ENVIRONMENTAL 5.5. Training and awareness-raising page 42 COMMITMENTS 5.6. Monitoring of environmental page 05 objectives 2018 5.7. Definition of environmental objectives 2019 01 INTRODUCTION 03 | 44 01 INTRODUCTION In a world increasingly aware of the need to protect the environment in which we live and carry on our activities, and as part of our on-going improvement policy, CaixaBank specified its actions to respect and protect the environment through the implementation of an environmental and energy management system, in line with the European regulation EMAS 1505/2017 and the ISO 14001 and ISO 50001 standards. Despite the fact that our activity an environmental and energy does not pose a significant risk for management system at its the environment, we consider that corporate centre in Barcelona, an ratifying our commitment thereto emblematic building within the is essential for an entity of the size city’s architecture and in the and social implications of development of financial products CaixaBank. and services. We wish to cooperate in Our commitment extends to sustainable development in the employees and to our branch business sectors in which we network, the Group’s subsidiaries participate. and to those that work with us, without forgetting that it must Accordingly, CaixaBank has represent an added benefit in the implemented and keeps up to date relationship with customers. 02 CAIXABANK PRESENTATION 04 | 44 02 Registered office: CAIXABANK PRESENTATION Pintor Sorolla, 2-4 46002 València Context of the organisation and interested parties Barcelona corporate centre CaixaBank focuses on consolidating its position as the Avinguda Diagonal, 621 08028 Barcelona leading financial group in Spain, and on standing out from Tax identification number: the crowd due to its social responsibility, service quality, A-08663619 financial robustness and for being one step ahead in terms NACE: of innovation. 64.19 Telephone: CaixaBank is a financial group mobile banking and on-line 93 404 60 00 with a socially responsible service. Fax: universal banking model with a 93 339 57 03 long-term vision, based on quality, CaixaBank aspires to consolidate proximity and specialisation, itself as a paradigm of a Internet address: which offers a value proposal for responsible and socially committed http://www.caixabank.com products and services adapted to bank and to be a benchmark for Contact person: each segment, which assumes good corporate governance. Maria Meritxell Ripoll Manuel innovation as a strategic challenge and a differentiating feature of its CaixaBank undertakes to respect culture, whose leading positioning its natural surroundings, a in retail banking in Spain and commitment that goes beyond its Portugal enables it to have a key legal obligations and which is role in the contribution to specified in an environmental and sustainable economic growth. energy management system integrated into its business value for its stakeholders 13.7 CaixaBank has the largest activities, which encompasses all (customers, shareholders, milion customers customer base in Spain (15.7 its projects, services and products. employees and society in general), For the Environmental and Energy million), and is the leading bank This commitment extends to in accordance with the values of Management System, the interested for 1 of every 4 customers. employees, subsidiaries and quality, trust and social parties have been broken down to 4,608 partnership entities. Likewise, it commitment. Accordingly, understand their needs and branches The bank has the most extensive fosters the involvement of CaixaBank sets forth its expectations from an environmental network in Spain, with over 4,608 customers and society in general commitments to each identified standpoint and to see the branches and nearly 9,425 ATMs, in this universal challenge. stakeholder on its web page with requirements that would meet such 9,425 complemented by a leading CaixaBank works to create shared full transparency. needs and expectations. ATMs 03 VOLUNTARY SOCIAL AND ENVIRONMENTAL COMMITMENTS 05 | 44 03 VOLUNTARY SOCIAL AND Further information can be found under the corporate ENVIRONMENTAL COMMITMENTS responsibility heading of the CaixaBank web page CaixaBank has a clearly-defined mission and vision, ensuring on-going Currently, CaixaBank participates in various international compliance with its corporate values, which are detailed in its Code of initiatives related with social and environmental responsibility, ethics and good governance: the bank Business Conduct and Ethics and in its Corporate Social Responsibility Policy. integrates ethical, social and environmental values into its decision-making process. United Nations Global Compact Equator principles United Nations Principles for Responsible Registration of the Carbon Footprint (MTE) UNEPFI initiative and its ten principles Investment through VidaCaixa and CaixaBank Asset Management CDP (Carbon Disclosure Project) Dow Jones Sustainability Indexes (DJSI) The Green Bond Principles Environmental quality guarantee emblem CLIMATE ACTION 100+ for for the Catalonia branch network VidaCaixa and Asset Management RE100 initiative Spanish Green Growth Group Climate Change Cluster Catalonia Provincial Government MCSI Voluntary Agreement Programme 03 VOLUNTARY SOCIAL AND ENVIRONMENTAL COMMITMENTS 06 | 44 SOCIALLY RESPONSIBLE BANKING AND ENVIRONMENTAL STRATEGY PLAN In 2017, a new Socially Responsible Banking Plan was approved, which includes the environment as one of its main lines of action. • It is inspired on our corporate values: social commitment, trust and quality • It includes the best practices recommended by the regulator • It was prepared with social, environmental and governance criteria • It continually includes the concerns of the stakeholders • It provides a response to the company’s global challenges Further information can be found in the environmental strategy section of the corporate responsibility heading of the CaixaBank web page G o v e rn a n s c e e iv t The entity’s environmental strategy is based on three lines of ia t i action under the umbrella of a public commitment to transparency. n i l a SOCIAL INITIATIVES INTEGRITY, i c AND VOLUNTEERING TRANSPARENCY o Environmental S AND DIVERSITY strategy Socially responsible banking Boost sustainable Manage ESG* and Minimise FINANCIAL GOVERNANCE business climate-related risks the environmental INCLUSION impact *Environmental, Social & Governance A| LINES OF ACTION B| PUBLIC POSITIONING PUBLIC COMMITMENT ENVIRONMENT Climate declaration TRANSPARENCY Reporting to the markets Environmental 04 ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES 07 | 44 04 ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES CaixaBank works to minimise its environmental impact and to reduce its contribution to climate change. Respect for the environment and corporate social responsibility form part of the bank’s business strategy, and are reflected both in the products and services and in the management of business risks and opportunities. CaixaBank’s commitment to the environment encompasses all its projects, services and products, counting on the participation and involvement of all employees, subsidiaries and partnership companies. 04 ENVIRONMENTAL AND ENERGY MANAGEMENT PRINCIPLES Environmental and Energy Management Principles 08 | 44 CaixaBank carries on its activities taking environmental protection into • Promoting the purchase of energy efficient products and services and a account. It endeavours to achieve maximum efficiency in the use of the design to improve energy optimisation. natural resources required by it, in line with the ISO 14001 certification, the environmental management EMAS European regulation and the ISO • Integrating environmental criteria in the offering of products and servic- 50001 energy management certification. es, and continuing to extend these criteria to other areas of its activities (financing of leading business investments, investment operations, etc.). This aspiration is reflected in the other responsible policies of the entity, such as the Code of Business Conduct and Ethics, the Corporate Social • Supporting initiatives aimed at preventing, mitigating, adapting or Responsibility Policy and the Declaration on Climate Change. responding to climate change. Although the nature of its activity is not aggressive to the environment, • Contributing to the environmental sensitisation of its stakeholders, in CaixaBank undertakes to continually improve its environmental and energy order to encourage environmental protection and care, especially: practices, using the most suitable techniques as far as possible and when economically viable,