The Lufthansa Technik Group Magazine 4.2017 July/August

Digital Fleet Solutions The window into the future With its open and modular platform AVIATAR, Lufthansa Technik plays a decisive role in the digitalization of the MRO industry.

Lufthansa Technik worldwide Single Component Maintenance Services for lessors and banks “Our foundation” Broad services Permit to fly Interview with the corporate sales The global competence Ensuring the continuing air­ management team about the center for component MRO worthiness during transitions company’s strong position in Europe from a single source and similar events

2 | Content Lufthansa Technik Connection 4.2017

News • Food truck tour in the USA: 3 Get a taste of Lufthansa Technik Total Support Services • Cooperation with Croatia: 5 Partnership for success Innovation and technology • AVIATAR: 6 The window into the future The window into the future • Ground support equipment: 10 Lufthansa Technik’s AVIATAR is a trailblazer for advanced To know without searching maintenance, repair and overhaul solutions. 6 • Cockpit display upgrade: 11 Flat panel displays for aging aircraft • Power electronics for test system: 20 A proprietary solution for frequency inverters Corporate sales 12 • Management interview Europe: 12 “Our foundation” • Lufthansa Technik in the UK: 16 Be there, be present Component Services • Single Component Maintenance: 18 “Our foundation” Comprehensive solutions for single components Georgios Ouzounidis and Robert Gaag talk about ­Lufthansa Technik’s development in Europe. Aircraft Services • Services for lessors and banks: 21 Permit to fly Engine Services • V2500 nozzle repair: Saving big 23 Employee portrait 18 • Tool mechanic for engines: 24 Sharp eye for precious parts Events and exhibitions • A350 Community Workshop: 26 Exchange of experience and ideas • Lufthansa Technik Middle East: 27 Single Component Maintenance Fully operational at Dubai South Lufthansa Technik offers the most extensive in-house Categories repair capabilities for single components in the world. • News 4 • Personalities 9 • Events 27 • Products and services 28 Permit to fly • Contacts 30 Unrivalled capabilities for transitions, lease returns and other complex aircraft moves. Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM TV/I-X Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Kim Nadja Gabel · Database management Editorial production Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg 21 Photos: Lufthansa Technik AG, Deutsche Lufthansa AG

Lufthansa Technik Connection 4.2017 News | 3

The Lufthansa Technik food truck served the employees of customers and partners delicious bratwurst sausages. One of the first stops was at Miami Air (left).

Get a taste of Lufthansa Technik

It traveled 6,500 miles, visited customers at 19 locations and served 7,236 bratwurst ­sausages – the Lufthansa Technik food truck was on the road in North America for two months, starting in the south of the USA and traveling as far west as Texas and Oklahoma and as far north as Eastern Canada.

ufthansa Technik believes that today’s Sales USA & Canada, christened ­Montreal – were posted in social aviation professionals and techni­ the specially-designed Lufthan­ media. ­Lufthansa Technik had L cians are heroes who enable mobility sa Technik food truck, which asked the bratwurst eaters to around the world every day. The food from that point on went to visit post their personal experiences truck tour aimed to honor these “aviation­ customers and partners at 19 under the hashtag #lhtfoodtruck. heroes”, because they also deserve a locations. In line with the motto Among the well-catered “aviation break. Over a period of two months, “Get a taste of Lufthansa Technik”, heroes”, a contest drawing was held for Lufthansa Technik invited employees of employees were served an appetizing an air trip and other prizes. customers and partners in North America lunch. An additional benefit was that the The relaxed atmosphere also provided to enjoy delicious, freshly-grilled bratwurst degree of familiarity of Lufthansa Technik an opportunity for personal discussions. sausages as part of the tour. With the food in North America boosted. Executives, sales managers and marketing truck campaign Lufthansa Technik would The campaign was very well received. staff from Lufthansa Technik, who some­ like to say “thank you” to its customers “We all had a wonderful time. What a times only have e-mail or telephone contact and partners at their locations for the long­ great initiative by Lufthansa Technik. It was with the customers, were present at each standing cooperation. very much enjoyed by all,” said Lyle Hogg, stop along the way. Paul Cunningham from The starting point for the campaign was President & CEO of Piedmont Airlines. Wilmington summed it up as ­follows: the Lufthansa Technik customer event at the Numerous other enthusiastic comments “Awesome idea for a promotion. The food MRO Americas on 25 April 2017 in Orlando. and cheerful pictures from the visited was great, and it was nice to meet every­ Sahib Ajjam, Vice President Corporate ­locations – from Miami to New York to one. Thanks and good luck!”

In the hangar of Piedmont Airlines (left) and at Spirit Airlines – the Lufthansa Technik food truck was a very welcomed guest. www.lhtfoodtruck.com 4 | News Lufthansa Technik Connection 4.2017

Montreal Hamburg Madrid

Dublin

Alzey

737 MAX services Extended support for Air Canada for Wamos Air Editor’s Award for TCS® and more // Air Canada Total Component Support // Innovation 2017 and Lufthansa Technik have Supporting the Lufthansa Technik and the strengthened their trusted part­ CF34 turbofan Spanish charter airline Wamos AVIATAR // Lufthansa Technik’s nership with the signing of a Air have extended their existing analytics platform for true pre­ new Total Component Support Lufthansa Technik AERO cooperation for a further two dictive maintenance, which is (TCS®) contract for Air Cana­ Alzey // GE Aviation (GE) and years. Lufthansa Technik has part of AVIATAR, won the “Glob­ da’s future Boeing 737 MAX Lufthansa Technik AERO Alzey supplied components for al MRO Awards” in the category fleet. The airline also extended have entered into a CF34 Gen­ Wamos Air’s fleet of Boeing “Editor’s Award for Innovation the existing CFM56 engine eral Support License agree­ 747-400s since 2003 as part 2017”. Dr. Holger Appel (left), services agreement for a ment for the entire CF34 turbo­ of Total Component Support Program Manager Monitoring, further eight years until 2026. fan family. This agreement (TCS®). The newly extended Diagnosis & Prognosis, accept­ The TCS® contract covers the supports Lufthansa Technik contract includes warehousing ed the award in Dublin on behalf airline’s future fleet of Boeing AERO Alzey’s efforts to pro­ and the pooling of spare parts of the company. AVIATAR is an 737 MAX aircraft. Air Canada vide CF34 engine overhaul at Wamos Air’s hub in Madrid open and modular platform, currently has 61 737 MAX on services through 2029. in addition to component opening a reliable window into order, with options for another “Lufthansa Technik AERO repairs and overhauls. Under the future of maintenance, repair 18 aircraft and purchase rights Alzey, the first independent a five-year TCS® contract con­ and overhaul (see page 6). // for further 30 aircraft of this CF34 overhaul facility in the cluded last year, the carrier’s type. In addition, the existing market, has gained its deep two Airbus A330s are also service contract covering the knowledge and extensive being looked after by Lufthansa CFM56-5A and CFM56-5B experience while maintaining Technik. Now that a third engines powering Air Canada’s more than 5,000 engines in Airbus A330 has been added current fleet of Airbus A320 the past two and a half to the fleet, the scope of the family aircraft has been decades,” says Mark Johnson, contract and the spectrum of extended. From 2017 to 2026, CEO of Lufthansa Technik the components (part numbers) all work will be carried out at AERO Alzey. “This extension have been extended signifi­ Lufthansa Technik’s facilities in demonstrates GE’s confidence cantly. Montreal and Hamburg. and further will strengthen the Enrique Saiz, Chief Executive George Psycharis, Managing cooperation between GE and Officer at Wamos Air, said: Stay up to date! Director Maintenance and the Lufthansa Technik Group.” “We have been working with Strategy at Air Canada, said: Martin Hach, COO of Lufthansa Lufthansa Technik since 2003 Customer Newsletter // “Lufthansa Technik has a Technik AERO Alzey adds: and the company has proven Lufthansa Technik’s online proven record of delivering “It also proves our commitment to be a reliable partner for customer newsletter Connec­ superior maintenance services to be a reliable and valuable component support for our tion Flash supplements our to Air Canada. We are pleased partner to GE and the entire fleet. We are pleased that we popular ­bi-­monthly Lufthansa to extend our successful busi­ CF34 community around the can continue to rely on Luft­ Technik Group ­Magazine ness relationship further for globe.” hansa Technik’s support in the Connection with first-hand CFM56 engine maintenance, “Lufthansa Technik AERO future because they are part of news on innovative tech- and include Boeing 737 MAX Alzey has proven itself as a our success.” // nologies and developments, component support.” // CF34 MRO provider,” said Phil new services and offers, Wickler, GM Materials Services and future events. // GE Aviation. “This General Support License agreement will ensure CF34 operators www.lufthansa-­ have an ongoing choice for technik.com/­ MRO offerings.” // newsletter Lufthansa Technik Connection 4.2017 Total Support Services | 5

Partnership for joint success

Croatia Airlines is one of Lufthansa Technik’s longest-standing customers. The business relationship is an excellent example of Lufthansa Technik’s partnership approach. Croatia Airlines has built up aircraft maintenance capacity that is also used by Lufthansa today.

roatia Airlines and its long-stand­ understanding of high-quality work, our anniversary. For the 200th time, a Luft­ ing partner Lufthansa Technik can flexible reaction to unexpected events and hansa aircraft arrived at the technology C look back on 25 years of common our passion to deliver the best services center in Zagreb for a check. The Airbus history. This partnership was honored in a are the key to creating business growth A320, callsign “Papa Bravo”, came into joint ceremony in the Croatian capital of and sustainable success together.” the hanger at the technology center for Zagreb on 3 April – precisely 25 years replacement of the landing gear and after Croatia Airlines took delivery of its first TTS® for Boeing 737 modification of the center wing box. Boeing 737 from Lufthansa’s fleet. Croatia Airlines’s current contract with When Croatia Airlines commenced inter­ Lufthansa Technik for the Airbus A319/ national flight operation in 1992 with three A320 fleet covers component services, Boeing 737 aircraft purchased from engine maintenance, wheels and brakes ­Lufthansa German Airlines, few could services, support for Airframe Related have imagined that this would be the Components (ARC®) and provision of foundation stone for such a sustainable, auxiliary power units (APU). In addition, trusting and equal-standing partnership. Croatia Airlines’ Bombardier Q400 turbo­ The first contract for supporting the then prop aircraft have been supported in the Boeing 737-200 fleet was a full-blown frame of a Total Component Support (TCS®) Kresimir Kucko (right) with Antonio Schulthess Total Technical Support (TTS®) contract. contract since 2008. For this aircraft type, Lufthansa Technik Today the airline – a Star Alliance partner “With Lufthansa Technik as a partner, also provided repair and overhaul of the with 900 employees – operates a fleet of we have had the opportunity to work with JT8D engines. In 1997, when Croatia twelve aircraft. Selected as one of the five one of the best global companies in the ­Airlines included its first Airbus A320 in best airlines in Europe in 2016, Croatia aircraft maintenance industry since our its fleet, Lufthansa Technik was again Airlines serves 40 destinations in 24 first international flight. We have been chosen as provider for TTS®. But this was countries. Jens Henningsen, Senior Sales able to learn from them and are thus now also the beginning of a know-how trans­ Executive Lufthansa Technik, is looking in a position to gradually expand our own fer. Through training and exchange of forward to the future cooperation: “In capacities at our technology center in personnel, Croatia Airlines was enabled addition to its excellent professionalism Zagreb. Our partnership is a typical win- to take on more and more tasks on its and quality, our 25-year partnership with win situation,” explained Kresimir Kucko, own, such as engineering services and Croatia Airlines is a source of genuine President and CEO of Croatia Airlines. base maintenance for the A320 fleet. know-how transfer,” he says. “We are Antonio Schulthess, Member of the growing together, and have always been Executive Board of Lufthansa Technik for JAR 145 certificate reliable partners for each other. And that’s Human Resources and Technical Services, how it should be in the future too.” told the attending guests: “You have done In 2001, when Croatia Airlines received its a great job of turning Croatia Airlines and JAR 145 certificate for its own technical Lufthansa Technik into a prime example center in Zagreb, the first two C-checks of successful international were carried out on Lufthansa Airbus A320 Jens Henningsen Senior Sales Executive business and coopera­ aircraft. And a few weeks ago, Croatia Phone +49-40-5070-2994 tion. Our common Airlines and Lufthansa celebrated another [email protected] Photo: Croatia Airlines 6 | Innovation and technology Lufthansa Technik Connection 4.2017

The window into the future

The passion of flying has always driven Lufthansa Technik to face upcoming challenges. Having set new standards and innovations in the world of aviation, now, Lufthansa Technik is driving the change even further by introducing AVIATAR: an open and modular platform, opening a reliable window into the future of maintenance, repair and overhaul.

nowing anything about every in the business of MRO suppliers. The efficiency. Furthermore, the unit is component in the air and at all generated data does not only have to be focused on creating additional value and K times, managing real-time data stored – it must be sorted, analyzed, benefits for and with customers by inte­ streams and centrally accessing mainte­ interpreted and translated into meaningful grating and interconnecting new digital nance records that are always up-to-date. MRO measures. products and services. AVIATAR is the The future is digital – and this is especially This is exactly where Lufthansa Technik first and central product of the new prod­ true for the maintenance, repair and steps in. With the establishment of its new uct division. overhaul of commercial aircraft. product division Digital Fleet Solutions, By 2025, more than 38,000 aircraft the leading MRO provider is on its way to Shaping the future are forecasted to be in operation world­ playing a pioneering role in digitalization wide. As new aircraft types produce 50 in MRO. The new division drives the digital “The digital transformation has evolved to times more data, the resulting increase in transformation within Lufthansa Technik, shape economies and industries enor­ data volume leads to growing complexity fostering internal synergies and increased mously. New technologies arise, making Lufthansa Technik Connection 4.2017 Innovation and technology | 7

Watch the AVIATAR video on YouTube

long-term standards out-of-date. Process­ tomer collaboration has always been a tions, enabling customers to make faster es change fundamentally and even key element of our successful products and better decisions. AVIATAR thus proven and successful business models and services. Our digital journey has just achieves more reliable operations with become outdated. This development has begun.” maximized operating hours, reduced a significant impact on the MRO industry,” AVIATAR will support customers in costs and improved safety. said Dr. Johannes Bussmann, Chairman managing complex fleets in real time and of the Executive Board at Lufthansa Technik. in forecasting probabilities of failure for Open, modular, neutral “Lufthansa Technik takes the digital trans­ single components. It accumulates and formation of the aviation industry to the consolidates information at one central While each individual app in AVIATAR next level. We want to shape the future of point and enables exchange of informa­ provides value in its stand-alone version, aviation by being a pioneer in offering tion across interfaces. The new platform it is the interplay of multiple apps that unique digital MRO solutions – not just for applies analytical models to provide new creates unique value proposition for the our customers, but with them. Close cus­ insights, recommendations and notifica­ individual user. 8 | Innovation and technology Lufthansa Technik Connection 4.2017

AVIATAR is open. The platform is AVIATAR serves as a central and connecting hub for apps offering digital open to partners, customers and devel­ products and services for the aviation industry. But AVIATAR is not a fixed bundle opers to co-create the future of aviation of apps – users can select from our variety of functions and choose the combina- with Lufthansa Technik or to connect tions they prefer. The following AVIATAR apps are initially available: their apps to AVIATAR. The first exter­ nally integrated app is provided by Condition Monitoring ­Lufthansa Technik’s partner FLYdocs. Fleet Management Instantly receive real-time information AVIATAR is also modular. The platform Manage your fleet using an interactive about the condition of your aircraft serves as a central connecting hub for worldmap that shows all relevant and its components consolidated in apps that offer digital products and ser­ ­information of each aircraft in real-time. one app. Manage your fleet’s condi­ vices. Far from being a preset bundle Customize your map by selecting the tion by coordinating and preparing of apps, customers can select the ones apps you like. Make your aircraft’s sta­ activities to reach the desired status. If they prefer – specified to their individu­ tus, maintenance history and connec­ an aircraft reaches a critical condition, al needs. Every app can also be used tion to maintenance events available. If predefined alerts and notifications as a stand-alone product. Finally, a predefined event occurs concerning are displayed in the fleet management AVIATAR is neutral. It is an independent one of your fleet’s aircraft, alerts or application. Quickly analyze the situa­ platform that aligns to the customer’s recommendations will show up on your tion in detail by accessing related specific requirements. As an OEM- interactive worldmap – helping you to information from other apps. spanning platform it is independent of assess the aircraft’s situation and to Lufthansa Technik and any MRO service respond quickly. contracts.

Supporting customer businesses

“Lufthansa Technik unites profound engineering know-how, large amounts of expertise in historical MRO data and substantial analytics competence, which is a quite unique blend,” explains Dr. Christian Langer, Vice President Commercial, Digital Fleet Solutions at Lufthansa Technik. “With this distinctive combination of Predictor Plugins skills and our new digital drivers, we Optimize maintenance events and pre­ do what we have always been best at: dict component failures by choosing creating and mastering products and from a variety of Predictor Plugins. By services that elevate our customers’ analyzing your fleet’s data, recommen­ Performance Metrics businesses, by increasing operating dations are generated to improve your Gain an overview of your fleet’s perfor­ hours, decreasing irregularities, and maintenance schedules or predict com­ mance by means of predefined key raising efficiency. By connecting our ponent failures. Once a potential area of performance indicators (KPIs) in real- digital threads and united forces, we improvement has been identified, a time. Choose relevant KPIs for your have jointly created an innovation with ­recommendation will be sent to you – operations – the app will display your our partners that empowers our cus­ from simple hints to specific mainte­ current performance level. Should a tomers and enables new business nance tasks that can be automatically KPI reach a critical level, you are models for Lufthansa Technik. Ultimately, triggered within the maintenance system. notified by an automatic alert on your AVIATAR rewards its users through interactive worldmap. more reliable operations, reduced costs and increased safety, serving airline passengers around the world.” Fault Analytics Analyze your fleet’s condition and reveal hidden correlations Dr. Christian Langer of the fault and maintenance history of your aircraft. Visualiz­ Vice President Commercial ing your datasets will enable you to turn data into action. Digital Fleet Solutions Phone +49-40-5070-66941 Benefit from the data input of other AVIATAR apps from your [email protected] platform to reveal even more hidden correlations. Lufthansa Technik Connection 4.2017 Personalities | 9

DR. CHRISTIAN LANGER was appointed Vice President Commercial of the Product Division Digital Fleet Solutions at Lufthansa Technik in January 2017. In addition to that, he was selected as Vice President Digital Strategy, Innovation and Transformation for the Lufthansa Group in February 2017. After completing his studies, Christian Langer worked as a consultant for several European transport and logistics com­ panies before beginning his career with Lufthansa Technik AG in 2004 Record Status as Lean Production Manager in the Aircraft Overhaul Division in Frank­ The Record Status app by FLY­ furt. In 2007, he was appointed Head of Lean Production Management docs provides full transparency in Hamburg, with responsibility for the Lufthansa Technik Group. Five over your fleet’s document- years later, he took on the additional responsibility of leading a project proven compliance. FLYdocs to restructure the administration. keeps your records digital and From 2013 to 2015, Christian Langer served as founding Managing complete. The app interfaces Director of Lumics GmbH & Co. KG, a Lufthansa Technik joint venture with FLYdocs and the record with McKinsey & Company. After that and until the end of 2016, he led status of your entire fleet will be Lufthansa Technik Logistik Services GmbH as Managing Director. displayed in AVIATAR. Dr. Christian Langer was born in 1971 and studied computer science Incomplete documents will at the University of Koblenz. He was awarded a doctorate in economics trigger a predefined notification. from the “WHU – Otto Beisheim School of Management”. // The Record Status overview enables you to assess your aircraft’s and components’ ELMAR LUTTER has taken over the Aircraft Overhaul readiness for transitions and to division in Asia Pacific, working from Manila in the Philippines. support airworthiness reviews. During the course of his international career, Lutter has headed production departments within Aircraft Overhaul in Hamburg and Manila and worked as the CEO of Lufthansa Technik Budapest. Most recently, he was responsible for establishing and managing Lufthansa Technik Puerto Rico. //

BURKHARD PFEFFERLE-TOLKIEHN heads Asia Pacific’s Components division and has chosen Hong Kong as his base. He has spent many years working in leader­ ship positions within the Component Services division, most recently as Vice President in Hamburg, where he was Reliability Benchmarking responsible for the global material supply to more than 800 This app is an example of how a Lufthansa Technik customers. // growing user basis will result in potential benefits, as it enables you to benchmark yourself against the KAI-STEFAN ROEPKE, Vice President Commercials, world’s leading airlines. By anony­ and THOMAS DECHER, Vice President Operations, mously making your KPIs or raw are leading the division “VIP & Special Mission Aircraft data available under our strict data Services” with immediate effect. Walter Heerdt, who has security and privacy conditions, you been responsible for the division to date, retired. will receive a detailed overview of Constanze Hufenbecher, Member of the Lufthansa Technik your fleet compared against peers Executive Board for Finance, Corporate Services and VIP, and will be able to identify potential said: “Walter Heerdt was very successful in adapting this areas of improvement. business area to the challenges of a volatile market. At the same time, I know that the division is in the best possible hands now with his successors, Kai-Stefan Roepke and Thomas Decher. The two of them have many years of experience in this business area that is needed in order to further extend Lufthansa Technik’s leading position as a provider of technical services in the VIP, special mission www.aviatar.com and government market.” // 10 | Innovation and technology Lufthansa Technik Connection 4.2017

www.lufthansa- technik.com/ gse-4.0

atio ov n b n y In

L u k i ft n ha h To know without searching nsa Tec

Ground support equipment (GSE) is usually spread all over the apron and the hangars. To handle this equipment more efficiently, Lufthansa Technik has launched the GSE 4.0 project. Offering end-to-end planning transparency, it does away with the search time often required.

ou barely decide you need a tow belt machines, work platforms and ­trailers transmit relevant information supporting its bar when the search starts. Airport are equipped with the necessary devices. operation, for example fuel level, exterior Y aprons and hangars are not exactly temperature or even defects. small, which means it can take some time Fast location tracking to find the required piece of ground sup­ Tie-wraps are used to fasten a tracking device to port equipment. But for Lufthansa Technik GSE 4.0 supports location tracking any­ a piece of ground support equipment. those days will soon be a thing of the past. time and anywhere, allowing all networked This is because all appropriately equipped ground support equipment to be located ground support equipment – i.e. tools and both on the apron and within the hangars. equipment with a drawbar or an ignition Thanks to the fast location-tracking solu­ lock – can now be located immediately tion, availability and usage of each individ­ with the help of a new tracking software. ual piece of ground support equipment In addition to tow bars, tractors, loaders, can be planned fully transparent and more launchers, air-conditioning equipment, gen­ effectively. In addition to the tracking erators, ladders, catering and conveyor function, every piece of GSE can also Lufthansa Technik Connection 4.2017 Innovation and technology | 11

The digital flat panel displays simplify the flight deck and reduce maintenance costs.

The first practical tests of the new system were performed in VIP Maintenance in Hamburg. Meanwhile the hardware and software have been installed, all antennas mounted on the hangar roofs, and around 1,500 pieces of GSE networked. The system will now go online gradually. After examining other specific applications, a pilot project was launched at the end of April in A380 maintenance in Frankfurt. The system is expected to be up and running in Munich from August and then subsequently also be available for users within the Lufthansa Group, for example at Lufthansa Cargo. GSE feedback possible Cockpit upgrades with The technology of GSE 4.0 is based on the availability of suitable hardware and software. The tracking function was real­ flat panel displays ized using established hardware, whereas the special visualization software was custom-developed. All trackers are fitted Lufthansa Technik offers a state-of-the-art cockpit upgrade with on-board sensors offering flexible for aging Boeing 737, 757 and 767 aircraft, that does away with configuration. They can be enhanced by existing external sensors, such as those the disadvantages of the old cathode ray tube installations. used by motor vehicles. This means that the system can not only display all relevant data, it can also be programmed to pro­ ufthansa Technik provides a variety of by Innovative Solutions & Support. The vide independent reports, for example a services for cockpit modifications. design of the system provides savings refueling request or an engineer in good L The latest offering is a range of digital through reduced power consumption. As time prior to the next call-out. state-of-the-art flat panel displays for the the FPDS is a “cold” system, its reliability is cockpits of Boeing 737, 757 and 767 air­ substantially better than the old hot cathode Global use envisaged craft. Introduced to the market at the MRO ray tube system and can reduce delays and Americas 2017, they are easily installed, cancellations through increased dispatch To ensure that all the information can be simplify the flight deck and reduce mainte­ reliability. Also, simplified maintenance and retrieved anywhere and anytime for the nance costs. To offer this cockpit solution, the reduction of part numbers saves opera­ equipment in question, the locating/track­ Lufthansa Technik has entered into an tional costs. The system is already in service ing function can be used on mobile devic­ agreement with Innovative Solutions & on more than 320 Boeing 757/767 aircraft. es. It goes without saying that the system Support, Inc., the manufacturer of the Thomas Rueckert, Vice President Base also works from stationary workplaces. Cockpit/IP® Flat Panel Display System Maintenance Services of Lufthansa Technik, Because the system can be applied to the (FPDS). The aircraft modification experts commented: “This agreement strengthens entire ground support equipment of the install the displays and distribute this mod­ Lufthansa Technik’s portfolio by adding Lufthansa Group, all Lufthansa sites ern cockpit solution at Lufthansa Technik’s an avionics retrofit capability.” Shahram around the globe will soon be able to base maintenance locations worldwide. Askarpour, President of Innovative Solu­ benefit from GSE 4.0 and thus the new The Flat Panel Display System replaces tions & Support, said: “Lufthansa Technik coordination of tools and equipment – and aging flight instruments (cathode ray is a premier MRO in the aviation industry. there will no longer be any need to search tubes) on the Classic Series of Boeing 737 We are excited to partner with them and laboriously for GSE or for equipment to and the Boeing 757 and 767. It utilizes a look forward to providing our existing and stand around on the apron in cold and common 10.4-inch Liquid Crystal Display new customer base with expanded loca­ wet weather. (LCD) architecture developed and certified tions for purchase and installation.”

Gerrit Rexhausen Alexander Krause Project Manager www.lufthansa- Product Sales Manager Corporate Innovation technik.com/ Avionics Modification Services Phone +49-40-5070-65496 cockpit- Phone +49-40-5070-69004 [email protected] modification [email protected] or avionics.sales@lufthansa-technik. 12 | Corporate sales Lufthansa Technik Connection 4.2017

“Our foundation”

Europe is the home market of the Lufthansa Technik Group. Robert Gaag, Senior Vice President Corporate Sales EMEA, and Georgios Ouzounidis, Vice President Corporate Sales Europe, explain how the company manages to continuously defend and strengthen its market leadership here – always keeping its customers in focus and offering a complete range of products and solutions for small fleets as well as for low-cost carriers and legacy airlines.

Connection: With a market share of What image does Lufthansa Technik more than 30 percent, Lufthansa have in its home market? ­Technik is the MRO market leader in Ouzounidis: We are the undisputed num­ Europe. What does the market look like ber one and the quality leader in Europe. in terms of airline structures at the Our customers know that they can rely on moment? us for the very best service and that they Robert Gaag: On the one hand, we are really get value for money from us. We are seeing a kind of consolidation on the part perceived as being able to focus very of the legacy carriers. They are forming specifically on the individual needs of our groups that more and more frequently also customers thanks to our extensive product purchase MRO services together. The Luft­ portfolio, often finding solutions that opti­ hansa Airline Group is a prime example mize our customers’ costs in the process. for this, but also other airline groups act Gaag: It’s often not the individual prices that closer together. And that also has an effect are decisive but rather the entire program on us, of course. On the other hand, the costs, i.e. including everything that low-cost carrier segment is experiencing goes beyond pure MRO business. above-average growth. Here we have Just think of the high additional – extensive business relationships with some potentially maintenance-related – 41% of the largest carriers, such as easyJet, costs European airlines have to Share of low-cost Wizz Air and Norwegian Air Shuttle, and face for delays of over three hours carriers in total seat the great thing is that our services grow due to the new EU legislation. But capacity in EU together with their fleets. in general we enjoy great respect Source: ICAO Georgios Ouzounidis: I think Wizz Air is a in the industry – not just among air- perfect example. As an ultra low-cost car­ lines, but also among manufacturers and rier, it has one of the best cost bases of all competitors. I was particularly pleased airlines in Europe. At Lufthansa Technik about a recent comment by a renowned we are proud that we can grow together and independent MRO expert who works with this customer in almost all product all over the world: “I have seen it all, but segments. But small and medium-sized you guys from Lufthansa Technik are the airlines are particularly close to our heart, world’s best MRO by far.” A little sign that since they are the foundation for success we can certainly be proud of what we are in our business. doing at Lufthansa Technik every day. Lufthansa Technik Connection 4.2017 Corporate sales | 13

Robert Gaag (right), Senior Vice ­President Corporate Sales EMEA, and Georgios Ouzounidis, Vice President Corporate Sales Europe, in the HafenCity quarter of ­Hamburg, Germany (the Elbe ­Philharmonic Hall visible in the background). 14 | Corporate sales Lufthansa Technik Connection 4.2017

Robert Gaag, Senior Vice President Corporate Sales EMEA

Ouzounidis: By the way, connectivity is an excellent example of our overall capacity in the area of aircraft modifications. We can offer customers relevant upgrades from nose to tail that help them stay com­ 918 petitive with their existing fleets, address technical problems or meet aviation law million passengers annually within EU requirements. One example is the High- Density Solution to increase the seating Source: European Commission capacity of the A320. And in this mix of different products, I would also like to mention the develop­ ment of repair procedures for Are there differences in terms of MRO staff are on hand in the easyJet 90% composites... sourcing when you compare European maintenance hangar to pro­ Gaag: Yes, that’s true. We of all trips within airlines to those in other regions? vide line maintenance services Europe are for have invested heavily in the Gaag: Like everywhere else, the price cer­ for the 55 aircraft that are sta­ private reasons provision of nacelles for the tainly plays an important role here as well. tioned there. In addition, rough­ Source: Airbus new 787, A350 and 747-800 But what I have noticed is that Europeans ly 100 aircraft overhauls will be fleets and can therefore offer evaluate MRO tenders a little more holis­ carried out for easyJet at Lufthansa these pool parts in our global network tically and are therefore more open to cre­ Technik Malta over the next five years. now. While the fleets may be new, these ative and intelligent solutions. People don’t We were able to further extend our parts often require unscheduled repairs. just look at the price of individual services ­partnership with Wizz Air last year, and we What’s more, there is currently a trend here but instead focus more on value-gen­ will also support the A320 and A321neo among airlines toward outsourcing their erating effects and overall program costs. aircraft that are set to join the fleet in the line maintenance. The handover of core This means we are quite often able to set future. Furthermore, we have managed to processes like these shows how mature ourselves apart from our competitors, for win new, strategically important customers the industry is today. But then the airline example by avoiding scrap or by offering this year, such as El Al with a Total Compo­ structures, often with several hubs, are creative workscoping, high-tech repair nent Support contract for the Boeing 787 more complicated than they used to be procedures, on-wing or on-site mobile and Cargolux with an overhaul contract for and can no longer be mapped in-house solutions and the like. 747-8 thrust reversers. from a technical point of view. That opens Ouzounidis: For example, a well-known And last but not least, in a step that is typ­ up new possibilities for us to offer support. low-cost carrier has indicated that we may ical for the business of Lufthansa Technik, be more expensive than others when it we extended a component contract with Digitalization is currently a buzzword. comes to a single shop visit, but that the the small Spanish charter airline Wamos Air How has Lufthansa Technik program costs we offer are significantly that has been in effect since 2003 and also positioned itself with its digital more favorable compared with our com­ added a new aircraft type to it. fleet solutions? petitors. This confirms that we are on the Gaag: We recognized the potential that right track with our approach of using Which features are particularly the digital world holds for MRO services intelligent solutions to optimize costs relevant for the market at present? very early on at Lufthansa Technik and specifically for each individual customer. Gaag: A topic that is especially exciting therefore promoted this topic and even set for airlines in Europe right now is in-flight up a dedicated product division for it. We Are there any contracts connectivity. In cooperation with the satel­ don’t know exactly where the journey will from the past year that are worth lite operators, we act as an integrator in take us, but our bags are packed and highlighting in particular? the aircraft, taking care of everything from we’re ready to go. A central component of Gaag: That’s difficult to say given the great engineering and production to installation our digital efforts is AVIATAR (see page 6), number of contracts, but maybe we and approval. For instance, we are cur­ an open IT platform that consolidates all should mention the line maintenance con­ rently equipping the aircraft of Lufthansa the data of an aircraft and can hopefully tract with easyJet at Gatwick airport. We Group airlines and other customers, be used for a wide range of applications in have found a new kind of cooperation including VIP aircraft, with the latest the areas of technical and flight operations. with the customer here. Lufthansa Technik Ka-band communications technology. What happens is that we basically build a Lufthansa Technik Connection 4.2017 Corporate sales | 15

● Lufthansa Technik Affiliates ● Representative Offices ● Lufthansa Group Line Maintenance Stations

SVO, DME HAM digital twin for every aircraft. At Lufthansa SNN DUB Technik we are fascinated by that thought AMS TXL/SXF LHR FRA and look forward to collaborating with as BRU ERF KTW* MUC many partners as possible. CDG Ouzounidis: We stand out in the market BUD because we can serve the entire chain MXP OTP from beginning to end, from the passenger to the workbench. That’s what AVIATAR SOF enables us to do: The combination of tech­ BCN IST nical support – starting with material supply to name just one core element – and digi­ talization will bring the industry as a whole MLA a big step forward.

What role do partnerships play for ­Lufthansa Technik? nents with Honeywell – a new form of coop­ There is currently peak demand for Ouzounidis: In general, we have many eration between MRO and OEM that is shop capacities for narrowbody engines long-term contracts that have enabled us ­probably unique in the industry. like the CFM56 and V2500. Spare parts to go from a pure customer/supplier rela­ are not available in sufficient numbers or tionship to a real partnership with those Finally, what are the current pain in the required amount of time. The manu­ customers, in many cases also establish­ points in the industry in Europe? facturers were obviously not well enough ing personal friendships. For instance, we Gaag: In the near future, I think one of the pain prepared to ensure that all shops world­ have been working in partnership with points of many airlines in Europe will be on wide can be adequately supplied. I hope ­Croatia Airlines for 25 years, with Wizz Air avoiding technical delays of over three hours that the OEMs will be able to build up their for 15 years and with Norwegian Air Shuttle due to the higher costs resulting from the new supply chain again, or this could become for almost ten years to name just a few. As EU legislation. The European MRO industry a long-term problem. Some divisions, long as we manage to keep our services is still characterized by seasonal fluctuations such as Landing Gear Services, are also for these partners at the high level they in the demand for aircraft overhaul capacities. heading toward a peak in the coming desire, we are not likely to be replaced any MRO providers could offer base maintenance years. Airlines should therefore make sure time soon. And with really successful part­ at much cheaper rates if the capacities were that they reserve slots over a longer period ners, we can also grow our own business. utilized more evenly by the airlines. of time early enough.

What role do cooperations with OEMs play? Gaag: Long-term, strategic cooperations with selected manufacturers on the basis of cooperation agreements play an increasingly important role for Lufthansa 167seats Technik. In the field of engines, we already have a very successful joint Average capacity of aircraft operated by venture with Rolls-Royce. We are in the low-cost airlines process of setting up an engine shop for Source: Airbus XEOS, our new joint venture with GE Avia­ tion, which will overhaul GE widebody engines in Poland. And we are in the advanced planning stage of a cooperation agreement with MTU for PW1000GTF engine overhauls. We are also in talks about intensifying our cooperation with various component manufacturers. One example is Georgios Ouzounidis, Vice the extended cooperation on A350 compo­ President Corporate Sales Europe

Lufthansa Technik Affiliates/Facilities Representative Offices

Lufthansa Group Line Maintenance Stations * In preparation Issue 05.2017 16 | Corporate sales Lufthansa Technik Connection 4.2017

Be there, be present

Lufthansa Technik has long been present in the UK. The company continues to expand its local footprint and its sales force to strengthen its position in this changing and highly competitive market.

espite recent consolidation, the airline market. Daniel Hepworth, General United Kingdom still has a very large Manager Sales for the United Kingdom D and growing airline market. There and Ireland, among others, has observed PART are more airlines, more aircraft and more some big changes over the past ten years: flights per capita here than anywhere else continued trend towards outsourcing of in Europe. From low-cost giants like MRO activities, consolidation of MRO com­ Ryanair and easyJet, to “full-service” panies together with a reduction in capaci­ British Airways and long-haul only Virgin ties in some areas (engines, base mainte­ Atlantic, not to mention a significant charter nance), wider use of surplus material, entry market and a range of smaller cargo, of OEMs into the MRO aftermarket and regional and niche operators, in the UK associated barriers to entry on the new certain material – put simply they expect almost the complete diversity of airline fleet types. In spite of this a very strong parts to be available almost instantly – a models is on show. With its wide portfolio network of MRO facilities exists in the UK: requirement Lufthansa Technik plans to of services, and significant on-site pres­ Practically all major OEMs have their own meet via its newly established component ence, it’s no surprise that Lufthansa Technik facilities in the area. This holds particularly warehouse at London Heathrow. This is also a well-established player here. true for components and engines. Com­ warehouse supports existing pool custom­ More recently, the low fuel price, along plementing this MRO network, there is also ers and provides back-up exchanges for with cost cutting measures has helped to a disproportionately high number of parts those opting for closed loop repairs. improve airline balance sheets, allowing traders. Together, this has created a rather Of course, knowing when and how a investment in new fleets and cabins. radical perspective regarding component component will fail can be of even greater These developments are bringing their availability. value, and certainly helps in the provision­ own challenges and opportunities for air­ ing of spares. To this end, Lufthansa lines – digitalization, connectivity, cabin Component MRO Technik has launched its AVIATAR plat­ modification programs, entry into service and material availability form. The apps “Predictor Plugins” and and phase-out of old fleets. “Condition Monitoring” cleverly combine The UK MRO market has also adapted Due to the proliferation of rotable material condition monitoring with predictive ana­ and evolved in an effort to keep up with in the UK, customers here have grown lytics to predict failure modes in aircraft this innovative and highly cost-focused accustomed to very fast delivery times for systems and individual components. Photo: Ryanair Photo: British Airways With its wide portfolio of services and on-site presence Lufthansa Technik is a well-established player for UK-based airlines. Lufthansa Technik Connection 4.2017 Corporate sales | 17

“Be there, be present” is the approach of Lufthansa Technik to understand and serve its customer base in the UK. The local sales and customer service presence will be even DUB further expanded. SNN

LHR

● Lufthansa Technik Affiliates ● Representative Offices

With an eye on the future, the facility Conclusion will soon be certified for the Boeing PART 787, a market which will increase signi- Daniel Hepworth underlines that UK cus­ ficantly in the years to come. The work­ tomers generally prefer to keep their force of over 500 has gained a strong business partners close, often feeling even reputation in the market, currently more comfortable if the facility is actually in providing services to over 50 airlines the UK. Brexit uncertainties and the current and lessors. weakness of the British pound are adding to this preference. Thus, “be there, be Landing Gear Services present” is the formula for success. The Line maintenance upshot: “Being close to our customers is Located near London Heathrow, Lufthansa the best way to understand and serve The line maintenance market is going Technik Landing Gear Services UK has them.” His plan is to further improve the through a period of change too as cost- developed into a first-rate player and is the company’s relationships with customers by conscious operators challenge the long- landing gear overhaul supplier of choice increasing the local sales and customer held mantra of performing line mainte­ for many UK operators as well as many service presence. nance in-house. Last year, Lufthansa more around the world. The facility has Daniel Hepworth: “By continuously Technik Maintenance International and gained a deserved reputation for excel­ investing in its business, Lufthansa Technik easyJet signed a contract covering exten­ lence on the complete range of Boeing aims to be at the forefront of new technol­ sive collaboration­ at London Gatwick commercial jets (Boeing 737 right through ogy, innovation and emerging trends in Airport, the largest base of the low-cost to 747 and 777). The success of this sub­ aviation. Just like the market, Lufthansa airline. The airline has built a new hangar, sidiary demonstrates that having a Technik doesn’t stand still and is never which Lufthansa Technik has manned with dependable local presence is a winning complacent. We are well placed for the its own staff to perform the required combination. Lufthansa Technik Landing future, but by showing our commitment to E-checks. A total of about 60 mechanics Gear Services UK currently examines the the UK through increased physical pres­ on site completes two checks per night, further expansion of its portfolio. ence, we firmly believe we can bring even seven days a week. This very efficient more quality and value to this amazing and successful cooperation could well be Aircraft digitalization aviation market.” a model for future development. In line with its strategic vision of staying at Base maintenance the forefront of aviation, Lufthansa Technik has partnered with FLYdocs, a UK-based

Lufthansa Technik Shannon (formerly leading provider of aircraft data and Daniel Hepworth Shannon Aerospace) specializes in the records management services. Accurately General Manager Sales UK & Ireland overhaul of short- and medium-range air­ building a complete back-to-birth digital Phone +44-7812-091112 [email protected] craft. Services offered include basic annu­ record of an aircraft facilitates smooth al checks (C-checks) as well as major and seamless transfer of planes from overhauls (D-checks) and modifications owner to owner, whilst maintaining air- John Morgan on the Boeing 737 series, 757, 767 as Sales Executive UK worthiness oversight. Several UK opera­ Phone +49-40-5070-2593 well as the Airbus A320 family. tors are already using FLYdocs services. [email protected] 18 | Component Services Lufthansa Technik Connection 4.2017

Broad service for single components

Single Component Maintenance is Lufthansa Technik’s customizable solution for the ­maintenance of components. Local customer service desks and the production facilities in all large regions are supported by a global network.

ith more than 60 years of every­ large Chinese market, but the product is contracts covering any volume of desired day airline experience, Lufthansa also becoming increasingly popular in part numbers or events. Customers can W Technik knows first-hand what Europe, the Middle East and Africa. define exactly how their parts should be just one unserviceable part can mean for “The component maintenance market is repaired – whether only original parts an airline’s operations. With customers growing by around six percent per year, should be used or whether they want to above all demanding optimized material both in terms of open-loop and closed- rely on Lufthansa Technik’s repair proce­ pools in recent years, Lufthansa Technik, loop services,” states Weidisch. “We dures for spare parts. The pricing model too, has been focusing strongly on this already have more than 500 customers can be agreed individually as well. While type of open-loop business. But there are for Single Component Maintenance, and the standards for pool products are pre­ also more and more aircraft operators our aim is for our business to exceed the defined, customers have many options to who want to maintain their own material market growth.” choose from in closed-loop production. pools and manage their component sup­ plies themselves. Lufthansa Technik has Individual solutions Local workshops and service therefore also optimized its material supply in this market segment. Called Single Besides airlines, there are also manufac­ To be closer to its customers, Lufthansa Component Maintenance (SCM), this highly turers and other MRO providers among Technik now has experts for the SCM reliable repair process is available across Lufthansa Technik’s SCM customers. “Typical product among its sales and customer all manufacturers and technologies. Single Component Maintenance customers service staff in all regions. And local con­ “The market for the repair of single have other needs than pool customers and sulting and engineering services are also components is very dynamic,” says Janne very individual requirements for the repair being expanded. Through direct exchang­ Weidisch, product manager for Single of their components,” says Weidisch. The es with customers, Lufthansa Technik is Component Maintenance at Lufthansa contractual relationships for these custom­ able to better understand their needs and Technik. There is high demand in the ers range from single events for one adapt its products accordingly. For exam­ Americas and in Asia Pacific, with its component to exclusive or non-exclusive ple, the average turnaround time for a component – a decisive criterion for pool Lufthansa Technik offers the most extensive in-house repair capabilities in the world. products – is often not important to SCM customers; they are far more interested in their specific components. In addition, Capabilities the comprehensive and flexible product The Capability List by Part Numbers portfolio of Lufthansa Technik gives close- (CLIP), which is available online, offers looped customers access to a global single-point access to the capabilities of material pool to cover short-term shortages Lufthansa Technik’s Single Component with sale, loan or exchange services Maintenance services, including (Single Component Availability). information on the capability location. The Lufthansa Technik workshops in Hamburg have been offering a wide range of component repairs as well as extensive engineering services for years now. In the www.lufthansa- Americas, Lufthansa Technik has a local technik.com/clip presence for closed-loop customers in the form of Lufthansa Technik Component Lufthansa Technik Connection 4.2017 Component Services | 19

Single Component Maintenance // Lufthansa Technik is the competence center for component MRO from a single source, approved by more than 40 authorities worldwide. Whatever aircraft types customers are flying, Lufthansa Technik offers the most extensive capabilities for component repairs in the world. High quality and reliable turnaround times are complemented by innovative and cost-efficient repair meth­ ods as well as vast and long-standing engineering experience gained from supporting fleets of every size and mix. Single Component Maintenance covers every region, with local workshops and customer service teams supporting the entire component life cycle. Lufthansa Technik knows first-hand that meeting turnaround times is crucial for a reliable planning. Thus, customers can take advantage of a world-class delivery performance – with turnaround times they can rely on. //

Customer advantages Lufthansa Technik is a one-stop shop for single component MRO services with a broad range of capabilities and services: • Testing, repairs, overhauls and modifications • 55,000 part numbers (P/N) serviced • All common aircraft types and technologies • Improved quality through rogue unit handling • Individual consulting from customer engineering • High quality and long-term cost efficiency • Dispatch reliability at the lowest capital costs based on 60 years of everyday airline experience

Lean approaches enable Lufthansa Technik to develop innovative products with short and reliable turnaround times.

Services in Tulsa, Oklahoma. The facility already offers more than 2,300 part numbers and its capabilities are being expanded con­ stantly. In the Asia Pacific region, Lufthansa Technik Shenzhen in China is the top address for SCM customers – a site that will continue to grow as well. With production right on their door steps, turnaround times for customers can be shortened. When it comes to the repair of single com­ ponents, customers also benefit from Lufthansa Technik’s great experience with pool products. “In addition, we offer a large spectrum of part numbers for all aircraft models, and our regional production is supported by a global network. All in all, these are unbeatable advantages for our customers,” adds Weidisch.

SCM contacts worldwide www.lufthansa- Dedicated area contacts for sales inquiries technik.com/ and more information on SCM component- repair-overhaul Americas Phone +1-888-454-8676 | [email protected] Europe, Middle East and Africa Phone +49-40-5070-70705 | [email protected] Asia Pacific Phone +852-2846-6317 | [email protected] 20 | Innovation and technology Lufthansa Technik Connection 4.2017

www.lufthansa- technik.com/ ericom

atio ov n b n y In

L u k i ft n ha h nsa Tec Power electronics for test systems

In the frame of the ERICOM (Electronics, Radios and Instruments for Components) research project, Lufthansa Technik has developed an alternative to the use of OEM inverters in test systems for electric drives. Based on standard industry products the new devices are much cheaper while offering enhanced availability.

ore and more components in These frequency inverters, which the number of manufacturers at very high costs. modern passenger aircraft are original equipment manufacturer (OEM) Moreover, replacement units are rarely M electrically driven. This trend is also specifies for the test systems used available and have long lead times. Diag­ particularly evident with aircraft types such after components have been repaired or nostics and repairs have also proven to be as Airbus A380, A350 and Boeing 787. In overhauled, are only offered by a small rather difficult to date, especially since the these aircraft, frequency inverters are used controller technology involves a number to control compact direct drives that operate of unknowns and the OEMs are reluctant autonomously, but can also interoperate as to provide the necessary technical details. networked components via digital interfaces For this reason, Lufthansa Technik has in large systems. Used to supply power opted for a much more reasonably priced directly to electrical machines, the AC solution with frequency inverters that are built voltage these inverters generate from the based on high-volume industry products. on-board electrical supply can be varied in The objective of the ERICOM (Electronics, terms of frequency and amplitude. In aircraft, Radios and Instruments for Components) they are used for driving electric motors in research project, which ran from 2015 to compressors, starters and pumps. 2017, was to replace the expensive OEM Lufthansa Technik Connection 4.2017 Aircraft Services | 21

equipment in the test system with a stan­ dard industrial unit. A suitable frequency inverter was chosen and parameterized in Permit to fly order to ensure that the new system would behave in exactly the same way as the original systems. ERICOM Project Manager Arne Althaus explains: “All previously defined quality Lufthansa Technik offers comprehensive services for lessors features of the original power electronics and banks by ensuring the continuing airworthiness of aircraft were measured on an Airbus A380 in Frankfurt before alternative power elec­ during transitions and similar events. Even aircraft that normally tronics could be selected and the verifica­ do not meet airworthiness requirements can be recovered and tion required for approval by the aviation authorities was performed.” In order to delivered from practically any location in the world. demonstrate equivalence between the industrial components and the OEM air­ craft equipment – i.e. to show that they were in line with the test process with the same or better results – the measurements ufthansa Technik provides extensive environment. While Lufthansa Technik is were then validated on the alternative support for the transition phase, i.e. an EASA-approved organization, the system built by Lufthansa Technik. L during the handover of an aircraft supported aircraft are operated world­ from the inventory of a leasing company wide. For aircraft to be registered in a Drastic cost reduction or bank to a new customer. First and non-EU country, Lufthansa Technik helps foremost, this support comprises con­ the customer comply with the applicable There are significant advantages to using tinuing airworthiness management – national aviation law requirements – and industrial components for test equipment something that is generally taken care of ensures that the terms and conditions as opposed to the original aircraft equip­ by airlines. Lessors and banks, however, of the future lease agreement are fulfilled ment. On the one hand, the use of alter­ do not have the necessary qualification from a technical point of view. native power electronics allowed the test for this. The “responsibility gap” during system to be developed in the first place, the transition between two operators is The aircraft movers since important data such as the activa­ filled perfectly by Lufthansa Technik as tion signals of the original equipment is an approved Continuing Airworthiness Furthermore, the CAMO team also has just not available. On the other hand, Management Organization (CAMO). Its airworthiness review staff available, who costs were reduced almost by a factor experts provide full legal support for have a special qualification allowing of 10, since the two original units were the aircraft, ensuring that all formalities them to review an aircraft’s technical replaced by a traditional industrial drive required by aviation law are complied condition and documentation. Under system that enabled savings of several with and that the aircraft – comprising certain circumstances, these experts hundred thousand euros in the set-up of physical condition and documentation – also have the authority to issue a permit the test bench alone. Moreover, the remains airworthy. to fly. This opens up completely new improved understanding of the drive possibilities, since Lufthansa Technik is means that errors can be identified and Transition made easy thus allowed to move aircraft even if resolved faster, thus increasing the avail­ they do not meet certain requirements ability of the test bench. The development For the CAMO team, however, continu­ that are otherwise essential for flight of the test system that was made possible ing airworthiness management is just the operations – an AD (Airworthiness with ERICOM will save Lufthansa Technik foundation for a service offering that cov­ several million euros over the coming ers practically all tasks associated with a years – another important step enabling transition. Lessees giving an aircraft the leading MRO provider to improve away usually have a package of remain­ competitiveness. ing tasks to complete in order to fulfill the lease agreement, for example, so the CAMO team offers to perform or coordi­ nate the inspection and necessary work. Arne Althaus And lessees taking over an aircraft must Project Manager Phone +49-40-5070-63164 also meet certain requirements as a [email protected] result of operating the aircraft in a new 22 | Aircraft Services Lufthansa Technik Connection 4.2017

www.lufthansa- technik.com/ alts-camo

Moving aircraft from one operator to another is a particular strength of Lufthansa Technik’s specialist team.

Directive) note, for example. For this pur­ Extraordinary capabilities a single provider, you would be hard- pose, the team relies on employees who pressed to find a more elegant form of have an EASA Part 21J qualification. With But that is still not the end of Lufthansa transition. And since import and export this design organization qualification, the Technik’s capabilities. Due to a German can take place at the location of the air­ technicians are able to define conditions peculiarity, the company has a unique craft, i.e. the aircraft does not have to under which it is possible to apply for a privilege: It can apply for a permit to fly reside specifically in Germany, there are permit to fly and thus operate the aircraft. solely on the basis of a registration reser­ no taxes and customs to pay. What also vation. The aircraft is therefore not regis­ contributes to the economic efficiency is Technical and administrative support tered in Germany and thus does not fall the very reasonable authority costs, which within the scope of EASA’s regulatory are unbeatably low compared to other The following case of an Airbus A330 is area of responsibility, but there is never­ countries in Europe. an excellent example of the possibilities theless an approved process for receiving Whether it is international transitions, offered by this qualification. With more an export certificate to any country in repossessions or similar tasks with a than 100 bullet holes all over the aircraft, the world from the responsible German global reach – Lufthansa Technik’s CAMO including the stabilizer, the virtually new Federal Aviation Office following an air­ team with its unrivaled expertise and aircraft was grounded in an African country. worthiness review. This German export experience is the partner of choice. Since no other MRO felt up to issuing certificate is accepted worldwide, which repair instructions for this “defect”, means that the aircraft can be entered in Lufthansa Technik was called in to help. the target country’s aircraft register without A team of experts prepared the required problems and continue to be operated. repair instructions and checked that they Thanks to the described tools, Lufthansa Dr. Dietmar Strohmeyer were properly executed by the subcon­ Technik is not only capable of ensuring Projects Airworthiness Management tractor. Afterwards, the team helped the the continuing airworthiness of an aircraft Phone +49-40-5070-4510 operator procure overflight permits all the but can also guarantee that it is able to [email protected] way to the destination airport in Germany, fetch an aircraft from practically anywhere where the widebody aircraft is now in the world, perform or organize the Jens Weinreich CAMO Product Manager being repaired so that it can continue to necessary work and then deliver it some­ Phone +49-40-5070-1252 be operated. where else. With all services coming from [email protected] Lufthansa Technik Connection 4.2017 Engine Services | 23

www.lufthansa-technik.com/ Saving big on epar-v2500-saving-big V2500 nozzle repair

Lufthansa Technik has developed two smart repairs for the V2500 engine’s Common Nozzle Assembly with excellent results: Scrapping is avoided, customers can save up to 85 percent and the service life of the component is substantially extended.

he Common Nozzle Assembly (CNA) on the defect, these parts are then welded of the V2500 turbofan is a highly- to the jet pipe. After the necessary T stressed part in the exhaust flow of inspections, the acoustical jet pipe can Top: Damaged aluminum skin. Below: A heat- the engine. It controls the expansion of the be installed to the CNA. resistant skin protects the critical area. exhaust gas and fan airflow and, when Using this repair instead of scrapping, needed to be replaced, carries a hefty price customers can save up to 85 percent on the nozzle and increase its durability – i.e. tag. The acoustical jet pipe is constructed spare part prices. In addition, to counteract effect a permanent solution – another as a sound absorbing honeycomb panel, the part’s sensitivity to disbonding and smart repair was developed, which elimi­ the inner duct made of two skins brazed to cracking, the repaired acoustical jet pipe nates the cause of overheating. The repair a honeycomb core. Subjected to consider­ is reinforced by doublers which increase thus improves the reliability of the nozzle. able thermal, physical and chemical stress­ the part’s durability. Thus, the condition of Typical multiple repairs required here es and sonic fatigue, cracking and dis­ the nozzle is improved, reducing the cost become a thing of the past. The damaged bonding of the skins from the honeycomb of future shop visits. area is cut out and the fairing sealing is core are frequent findings. A disbonded restored. The aluminum skin is substituted area increases steadily. Once the manual Overheat prevention repair with a heat resistant replacement skin limits have been exceeded, the acoustical manufactured by Lufthansa Technik. In the jet pipe has to be scrapped and replaced – The aft outer skin of the Common Nozzle process, the initial split line at the 12 o’clock a manual repair is not available. Assembly is made of aluminum. As hot position is relocated to approx. 10 o’clock exhaust gases can pass through the fair­ and 2 o’clock. One piece of sheet metal is Jet pipe repair ing sealing and intrude into the top outer thus covering the entire critical area. area of the nozzle, the upper skin is sub­ Approved by EASA and FAA, the repair In order to provide an economic solution, ject to overheating. The result: The skin process is a fast and future-proof solution Lufthansa Technik now offers a crack and becomes discolored and porous and – in to the overheating problem. The original disbond repair and doubler reinforcement severe cases – appears buckled and out shape of the part is fully restored, and the for the acoustical jet pipe. Repair doublers of contour. The OEM manual repair does attractive professional execution – the part are used to reinforce the cracked area and not protect against new overheating, is visible to passengers during boarding repair the disbonded area. After cleaning essentially replacing only the affected the aircraft – leaves nothing to be desired. the component, the necessary doublers material. Lufthansa Technik’s engineers The repairs illustrated above prove once and tension pins are made. Depending therefore went one step further: To protect again that Lufthansa Technik’s engineers always walk the extra mile when it comes to developing solutions which are not just repairs, but offer true improvements in technology and reliabilty – once more underlining Lufthansa Technik’s claim of providing more mobility for its customers.

Acoustical Jet Pipe Michael Malewski Head of Sales and Customer Services Engine Parts & Accessories Repair The jet pipe (left) shows stress cracks (center). After repair: A doubler has been welded to the skin (right). Phone +49-40-5070-61466 [email protected] 24 | Employee portrait Lufthansa Technik Connection 4.2017

Sharp eyes for precious parts

Tool mechanic Alina Fomina at Lufthansa Technik AERO Alzey examines engine components very precisely, assessing whether they are serviceable, need repair, or must be scrapped.

Specialist with a special training

lina Fomina has to keep a very After she finished secondary school, transfer tube.” In addition to several tools, sharp eye on what she’s doing, Fomina applied for a special program that Fomina’s most important equipment con­ A whether that involves her work trained people with hearing impairments to sists of a magnifying glass and a computer. inspecting engine parts at Lufthansa Tech­ become tool mechanics. She began in The amount of work varies with each nik AERO Alzey or communicating with 2010. “That training program was a great part. “If something isn’t clear, I talk to the her colleagues, with whom she relies on time for me. I learned so much,” she says. engineers,” says Fomina. Depending on lip-reading. “I’ve always been interested She communicated with her trainers and her findings – serviceable, reparable or in aviation, and dreamed of becoming a the other hearing-impaired trainees in sign scrap – she releases the parts for installa­ stewardess, but that dream is difficult language. “It was a greater challenge tion, forwards them for repair or an addi­ to realize when you have a hearing impair­ to communicate with colleagues who hear tional inspection, or has them scrapped. ment, as I do. That’s why I applied at normally, but even that worked very well. Her findings are documented in SAP and Luft­hansa Technik – and I’m still in avia­ The integration was successful,” she says, she prints the corresponding tags for the tion,” she says, looking back with satis- summing up. Fomina was hired right after part. faction. Today she is proud that her work her journeyman’s examination, and started makes a contribu­ in engine mainte­ Paper and pen to the rescue tion to keeping nance in Hamburg, aircraft airworthy inspecting and The inspection of engine assemblies is a It’s important to me that the and technically diagnosing engine particular challenge. “For example, if only ­passengers and crew feel good flawless. She al- parts. In May 2016 the hot section of an engine is removed, we and can fly safely from A to B.” ways wants to she left Hamburg have to inspect the rest in an assembled “ Alina Fomina know everything, for personal rea­ state,” she explains. Her duties also include including how the sons and moved to processing the working papers and making parts and components of an aircraft fit Alzey near Frankfurt am Main to join the entries in an engine file to confirm the tasks together and function. “It’s important to staff of Lufthansa Technik AERO Alzey – a she has completed. She also documents me that the passengers and crew feel subsidiary of Lufthansa Technik that spe­ her work time precisely, so that later on it is good and can fly safely from A to B. I see cializes in the maintenance of the turbofan possible to determine how much time she that as my job: to help ensure that aircraft and turboprop engines used in regional has spent on which engine. function perfectly.” aircraft. Meetings and conversations with col­ leagues can be a challenge, too: “I have to Serviceable, repairable or scrap concentrate very hard to read lips. It’s very strenuous after a while, and sometimes Here as well, Fomina is responsible for nerve-wracking,” says Fomina. In cases like detecting findings on engine parts, espe­ that, she tries to follow the conversation as cially the PW150 and PW100 series engine much as possible. “And if the communica­ types and sometimes the CF34 series as tion still doesn’t work, I grab a pen and well. Her task is to check all the parts for a piece of paper.” Fomina continues to be damage and cracks. “My job offers a lot enthusiastic about her job owing to this of variety, since I inspect parts from a wide good teamwork and her interesting tasks: range of engine types in many different “I want to stay in the Lufthansa Technik sizes. Except for the rotating parts, I Group for many more years, to follow inspect pretty much everything – from developments, learn new things and also large housings right down to the smallest help shape our work.” Lufthansa Technik Connection 4.2017 Employee portrait | 25

Alina Fomina was trained as a tool mechanic in a special program for people with hearing impairments. After her examination she worked in engine maintenance in Hamburg, inspecting and diagnosing engine parts. Last year she changed to Lufthansa Technik AERO Alzey near Frankfurt. 26 | Events and exhibitions Lufthansa Technik Connection 4.2017

Meeting in an A350 hot spot

Since Asia Pacific is the focal point of the world’s A350 ­operations, Hong Kong was the right location for the second A350 ­Community Workshop. Representatives of original equipment manufacturers (OEMs) took part for the very first time.

he A350 has been in service for While the first A350 Community “Participants really liked the about two and a half years. As of Workshop had revolved primarily mix of topics. They particularly T May 2017, eleven airlines are oper­ around the topic of entry into ser­ valued the opportunity to ating more than 75 aircraft, and the reso­ vice, this second workshop took up exchange ideas in a ‘cozy nance among participants of the second other topics, including upcoming chal­ atmosphere,’ as one participant A350 Community Workshop was corre­ lenges for young fleets and digital fleet described it,” said Felix Floeter, pleased spondingly great. 36 participants accepted solutions. Three keynote speeches were with the resonance among the community. Lufthansa Technik’s invitation to come to further highlights of the event. Cathay The number of attendees, which has Hong Kong for an exchange on pressing Pacific and China Airlines presented their increased considerably since the first and relevant aspects of technical aircraft experiences with operations and entry into workshop, was also a sign of the signifi­ operations. service and Lufthansa Technik’s presenta­ cance and success of this unique platform The workshop underscored the way the tion focused on how digitalization is shap­ – and planning for the next workshop is A350 community stays abreast of the fleet ing the future of aviation. A panel discus­ already underway. development. “Participants at the first sion with representatives of Liebherr, workshop said they would have liked more Moog, Honeywell and Parker – major orig­ time to exchange ideas, and that they inal equipment manufacturers of the A350 wanted the OEMs to be included,” said program – was also very well received. Felix Floeter, Manager of Corporate Prod­ The OEMs presented comprehensive Dr. Felix Floeter uct Management. “So we were happy to insights into their support and technolo­ Manager of Corporate Product Management extend the workshop by one day and invite gies, providing valuable opportunities for Phone +49-40-5070-65048 key suppliers of the A350 program.” direct exchange and discussion. [email protected]

The significantly increased number of attendees at the second A350 Community Workshop is a visible sign of the significance and success of this unique industry platform.

Initiated by Lufthansa Technik, the A350 Community was established with the main goal of enabling ­airlines worldwide to exchange their experiences with their A350s and ­benefit from these exchanges. www.a350community.com Lufthansa Technik Connection 4.2017 Events and exhibitions | 27

Front row (left to right): H.E. Khalifa Al Zaffin, H.E. Guenter Rauer, HH Sheikh Ahmed bin Saeed Al Maktoum, Ziad Al Hazmi Meet us at...

7 – 9 Sept. 2017 | Moscow, Russia Jet Expo One of the most important annual events in the sphere of business aviation in Russia and CIS countries, the international exhibition Jet Expo gives a unique chance to meet industry representatives. www.lufthansa- technik.com/ lht-middle-east 7 September 2017 | Morristown, USA NBAA Regional Forum The NBAA Regional Forum brings together Open for business local business aircraft owners, operators, manufacturers, customers and other pro­ fessionals to share knowledge, discuss in the Middle East issues affecting the region, and learn how business aviation can help companies Lufthansa Technik Middle East has become fully operational. After succeed. a successful audit of the facility located in the Aviation District at 19 – 22 Sept. 2017 | Beijing, China Dubai South, the official inauguration followed on 16 May. Aviation Expo/China The Aviation Expo/China is the only avia­ tion expo held in Beijing. It is strongly n the presence of HH Sheikh Ahmed bin of our new site is a major milestone within supported by the Chinese government, Saeed Al Maktoum, President of the our business strategy for this important military departments and companies Dubai Civil Aviation Authority and Chair­ region. Over the past weeks we have I involved in aviation business. man of the Emirates Group, H.E. Khalifa Al received high interest regarding our new Zaffin, Executive Chairman of Dubai Avia­ capabilities from different commercial air­ tion City Corporation and Dubai South, and craft operators based in the Middle East. 24 – 27 Sept. 2017 | Palm Beach, USA H.E. Guenter Rauer, consul general of Ger­ It makes us very proud to be the first com­ RAA Convention many in Dubai, the new site has been offi­ pany to run operations at the Aerospace cially inaugurated on 16 May. Prior to the Supply Chain in the Dubai South Aviation The Regional Airline Association (RAA) event, the new facility of Lufthansa Technik District. On this occasion I would like to represents US regional airlines and the Middle East had already been successfully thank the local authorities and especially our manufacturers of products and services audited by the Federal Aviation Office of partners from Dubai South for their com­ before the Congress, DOT, FAA and other Germany and different customers from the prehensive support over the past months.” federal agencies. region. Recently, various parts have already As a result of joint discussions with cus­ been repaired on-site, such as thrust tomers, Lufthansa Technik Middle East’s 31 Sept. – 2 Nov. 2017 | Singapore reversers, inlet cowls and radomes. capabilities are being increased for further H.E. Khalifa Al Zaffin, Executive Chair­ components. Repair of certain parts has MRO Asia-Pacific man of Dubai Aviation City Corporation, just begun. Lufthansa Technik Middle East The largest conference and exhibition in said: “The Aviation District is pleased to currently offers Airframe Related Compo­ the region dedicated to the aircraft main­ engage with a leading global player like nent (ARC®) support, AOG support, land­ tenance, repair and overhaul market Lufthansa Technik. Within the 7.2 square ing gear, engine and engine wash services brings together top airline and govern­ kilometer district, we are progressively and a local material support desk. The ment officials, maintenance experts and building an aviation ecosystem that will material pool has been substantially suppliers. match the best in the world, in line with the extended, now including parts and compo­ vision of His Highness Sheikh Mohammed. nents for Boeing 787, 777 and the Airbus

I am certain that Lufthansa Technik will A320 and A350 aircraft. Further evaluation Follow this link to find become a powerful player on the aviation of additional capabilities is ongoing out more about Lufthansa landscape at Dubai South.” depending on customer requirements. The Technik’s participation and presentations at upcoming Ziad Al Hazmi, CEO Lufthansa Technik company’s current site at Dubai Interna­ fairs and conferences. Middle East, said: “The official inauguration tional Airport will be kept operational. lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 4.2017

World of services Airbus

Our range of products and services can be A300/A310 Airbus A300/A310 tailored for commercial and private fleets of Line Maintenance every mix, kind and age. Base Maintenance Component Services Total Support Services Engine Services: JT9D, PW4000-94, Total Support Services are the first choice for GE CF6-80C2 any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his A318A300 Airbus A318 core business at the same time. Line Maintenance • Total Operational Support (TOS®) Base Maintenance • Total Technical Support (TTS®) Component Services • Total Base Maintenance Support (TBS®) Engine Services: CFM56 • Total Material Operations (TMO®) Completion • Total Component Support (TCS®) A319 • Total Engine Support (TES®) Airbus A319 • Total Landing Gear Support (TLS®) A318 Line Maintenance • Aircraft Leasing & Trading Support (ALTS®) Base Maintenance Component Services Single Services Engine Services: CFM56-5, V2500-A5 Single Services and shop load events such as Completion letter checks, engine overhauls or repairs of A320/neo single components are at the core of a unique Airbus A320/neo assembly of products and services. A319 Line Maintenance • Aircraft Services Base Maintenance • Component Services Component Services • Engine Services Engine Services: CFM56-5, V2500-A5 • Landing Gear Services Completion • VIP & Special Mission Aircraft Services A321 Airbus A321 Special Services A320neo Line Maintenance Lufthansa Technik offers a product portfolio Base Maintenance reaching beyond traditional MRO services Component Services from the manual. Engine Services: CFM56-5, V2500-A5 • Composite Repairs (ARC®) Completion • Engine Parts & Accessories Repair (EPAR) • Maintenance Management Services (MMS) A330 Airbus A330 A321 • Logistics and training Line Maintenance • AOG services Base Maintenance • Surface treatment Component Services Engine Services: CF6-80, PW4000-100, Trent 700 Original Equipment Innovation (OEI) -40-50 Completion 9 70 Lufthansa Technik has successfully 4 - + 4 e 3 n 0 established a line of cabin products. i A340 Airbus A340 l 8 A330

t Hotline o

• Cabin management & IFE systems H 24/7 Line Maintenance • Aircraft and cabin equipment AOG desk Base Maintenance • Connectivity Component Services • Patient transport solutions Engine Services: CFM56-5, Trent 500 Completion Digital Services Lufthansa Technik provides innovative digital A350A340-300 Airbus A350 platforms to support technical operations. Line Maintenance, • AVIATAR Base Maintenance (in preparation) • manage/m® Component Services, Engine Services: Trent XWB Completion

Airbus A380 A380 Please follow this link for the com­ Line Maintenance plete MRO service portfolio and more Base Maintenance details about Lufthansa Technik’s Component Services solutions for fleets of any size. www.lufthansa-technik.com/services Engine Services: Trent 900 Completion

A380 Lufthansa Technik Connection 4.2017 Products and services | 29

Boeing Regionals

737 CL/NG Boeing 737 CL/NG Q-Series Bombardier Q400 Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-7B PW100, PW150 Completion Q-Series 773737NG/MAX MAX Boeing 737 MAX CRJ Bombardier CRJ Component Services Line Maintenance Further services Base Maintenance in preparation Component Services Engine Services: GE CF34

CRJ 700

747 Boeing 747 ERJ/E-Jets Embraer 737MAX Line Maintenance 135/145, 170/175, 190/195 Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: JT9D, Component Services

PW4000, CF6-80C2 ERJ 190 Engine Services: GE CF34 Completion

757 747-8 Boeing 757 Line Maintenance Base Maintenance Component Services Engine Services: RB211-535 Completion

776757 Boeing 767 Line Maintenance Base Maintenance Component Services Engine Services: PW4000-94, CF6-80C2 Business Jets Completion

777767 Boeing 777 Airbus Corporate Jets ACJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services

Boeing 777-9X vorläu ge Zeichnung Completion Engine Services: CFM56, V2500-A5 Completion

7777X77 Boeing 777X Boeing Business Jet BBJ in preparation Airbus Corporate Jetliner Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B Completion

787 Boeing 787 Bombardier Bombardier Boeing Business Jet (BBJ) Line Maintenance Challenger, Learjet, Base Maintenance Global Express. Component Services Line Maintenance Engine Services* Base Maintenance Completion Component Services *schedule to be defined Engine Services: CF34 787 MD-11 Challenger Family Embraer MD-11 Embraer Line Maintenance Legacy, Lineage. Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 4.2017

Senior Vice President Corporate Sales Senior Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Vice President Corporate Sales Eastern Europe and CIS Dmitri Zaitsev p +49-40-5070-5404 Vice President Vice President [email protected] Corporate Sales Corporate Sales USA and Canada Europe Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Vice President Vice President Corporate Sales Corporate Sales Middle East and Africa Latin America Richard Haas and Caribbean p +49-40-5070-3053 Jörg Femerling [email protected] www.lufthansa- p +1-305-379-2604 technik.com/sales [email protected]

Americas Europe, Middle East and Africa Asia and Australia

Canada BeNeLux Dubai China Stefan Kramarczik Rudi Preud’homme Ziad Al Hazmi Steven Wang p +1-438-969-9409 p +32-2-752-8690 p +971-4-4057-557 p +86-10-6465-1593 stefan.kramarczik@ rudi.preudhomme­@ ziad.al-hazmi@lht. steven.wang@ lht.dlh.de lht.dlh.de dlh.de lht.dlh.de India, Sri Lanka, United Kingdom, Nepal, Bangladesh, Chile Turkey Ireland & France Bhutan, Maledives Carlos Sotomayor Fulya Türköz Dan Hepworth Reshma Singh p +56-2-2573-7770 p +90-212-465 55 57 p +33-7-8411-0719 p +91-11-2568-7713 carlos.sotomayor@ fulya.tuerkoez@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht.dlh.de lht-services-india.com

Italy Korea & Taiwan Emanuela Marabese Stefan Loh p +39-02-58571483 p +852-2846-6372 emanuela.marabese@ stefan.loh@ lht.dlh.de lht.dlh.de Lufthansa Technik Connection 4.2017 Contacts | 31

Senior Vice President Corporate Sales Asia Pacific Gerald Steinhoff p +65-6733-5539 [email protected] Vice President Vice President Corporate Sales Corporate Sales Line Maintenance VIP & Special Mission Lessors & Banks Worldwide Wieland Timm Andreas Kehl Michael Struck p +49-40-5070-2548 p +49-40-5070-4780 p +49-69-696-69660 [email protected] [email protected] [email protected]

Affiliates and corporations

Lufthansa Technik Lufthansa Technik Lufthansa LEOS AERO Alzey Milan Phone +49-69-696-8222 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] customersupport@ www.lufthansa-leos.com www.lhaero.com lht-milan.com www.lht-milan.com Airfoil Services Lufthansa Technik Phone +603-6145-3612 Brussels Lufthansa Technik [email protected] Phone +32-2-752-8660 Philippines www.airfoilservices.com [email protected] Phone +63-2-855-9311 www.lufthansa-technik.com/ [email protected] Avionic Design brussels www.lht-philippines.com Phone +49-40-88187-0 [email protected] Lufthansa Technik Lufthansa Technik www.avionic-design.de Budapest Puerto Rico Vice President Phone +36-1-296-3000 Phone +1-787-230-7700 Ameco Beijing Corporate Sales [email protected] [email protected] Phone +86-10-6456-1122 Northeast Asia www.lht-budapest.com www.lht-puertorico.com ext 4100/4101 [email protected] Benjamin Scheidel Lufthansa Technik Lufthansa Technik www.ameco.com.cn p +852-2846-6370 Component Services Services India [email protected] Phone +1-954-440-7014 Phone +91-22-935-37409 BizJet International [email protected] [email protected] Phone +1-918-832-7733 www.lht-component- www.lufthansa-technik.com/ [email protected] services.com india www.bizjet.com Lufthansa Technik Lufthansa Technik Hawker Pacific Component Services Shannon Aerospace Asia-Pacific Phone +353-61-370-000 Phone +1-818-765-6201 Phone +852-2846-6377 [email protected] [email protected] [email protected] www.lufthansa-technik.com/ www.hawker.com www.lufthansa-technik.com/ lht-shannon Heico Aerospace ltcsap Vice President Lufthansa Technik Phone +1-954-961-9800 Corporate Sales Lufthansa Technik Shenzhen [email protected] Southeast Asia Intercoat Phone +86-755-2777-5925 www.heico.com and Australia Phone +49-4191-809-100 [email protected] IDAIR Zang Thio [email protected] www.lht-shenzhen.com Phone +49-40-5070-69416 p +65-6733-9081 www.lht-intercoat.de [email protected] [email protected] Lufthansa Technik Lufthansa Technik Sofia www.idair.aero Landing Gear Services UK Phone +359-2-4601-777 INAIRVATION Asia and Australia Phone +44-20-8589-1941 [email protected] Phone +43-2644-21111 [email protected] www.lht-sofia.com [email protected] www.lht-landinggear-uk.com Lufthansa Technik www.inairvation.aero Brunei, Thailand Lufthansa Technik Turbine Shannon & Malaysia lumics Logistik Services Phone +353-61-365-512 Phone +49-40-5070-61361 Lem Sze Keng Phone +49-40-5070-5331 [email protected] [email protected] p +601-2381-5352 [email protected] | www.ltls.aero www.ltts.ie www.lumics-consulting.de lem.sze.keng@ lht.dlh.de Lufthansa Technik Lufthansa Technik N3 Engine Maintenance International Vostok Services Overhaul Services Phone +49-69-696-141910 Phone +7-495-981-5850 Phone +49-3628-5811-0 [email protected] [email protected] [email protected] Japan www.lufthansa-technik.com/ltmi www.lufthansa-technik.com/ www.n3eos.com Ralf Schulze vostok Lufthansa Technik p +49-40-5070-64706 Spairliners Malta Lufthansa Technical Phone +49-40-5070-66499 ralf.schulze@ Phone +356-2560-4000 Training lht.dlh.de [email protected] [email protected] Phone +49-69-696-2751 www.spairliners.com Singapore, Indo- www.lht-malta.com [email protected] www.ltt.aero XEOS* nesia, Philippines, Lufthansa Technik Vietnam, Cambodia, [email protected] Middle East Lufthansa Bombardier www.xeos.aero Laos, Myanmar Phone +971-4-299-4443 Aviation Services Jeffrey Lim [email protected] Phone +49-30-8875-4600 p +65-6895-8109 www.lufthansa-technik.com/ [email protected] [email protected] lht-middle-east www.lbas.de *in preparation It starts as an idea. We make sure it doesn’t stop there.

Unique service – in the air and on the ground. That’s how we’ve been looking after the 737 and the A320 as an airline, providing component support since the very first aircraft were delivered. It’s also why we can offer you a smooth entry into service for every model of the A320neo and the 737 MAX – along with a highly cost-efficient one-stop-shop solution. You benefit from major in-house capabilities, global logistics and fast provision of spare parts. In other words: we keep you in the air. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

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