DOCSLIB.ORG

Voice of the Customer Insight Report

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Voice of the Customer Insight Report Voice of Customer Insights that matter to ATCO Executive Summary April 2018 02 The Voice of Customer | Insights that matter to ATCO The Voice of Customer (VoC) program ocusse on creating a iaogue with customers an stakeholders across five distinct phases, allowing ATCO’s investment plans to align with the long-term interests of consumers across 2020-24. WHAT WERE THE PHASES OF THE PROGRAM? ENGAGE CONSIDER RE-ENGAGE DRAFT SUBMIT OCT 2017 NOV 2017 FEB - MAR 2018 MAY 2018 SEP 2018 Conduct engagement Integrate customer insights Validate plans and insights Publish a draft of ATCO’s Submit the final activities and capture into business planning with sample customers 2020-24 Plan 2020-24 Plan to insights the regulator WHO DID ATCO ENGAGE? Customers and stakeholders comprising of the following groups, were engaged through a combination of group-based workshops and one-on-one interviews. RESIDENTIAL SMLMED ENTERPRISE COMMERCIALINDUSTRIAL BUILDERSDEVELOPERS PEAKINDUSTRY BODIES RETAILERS CUSTOMERS STAKEHOLDERS 94 12 18 Participants Workshops Interviews WHAT DID ATCOS CUSTOMERS AND STAKEHOLDERS SAY? ABOUT ATCO CUSTOMER SERVICE SAFETY, RELIABILITY AND GROWTH “The arrangements at the moment are straight “Good customer service to me is when they say “Prioritise safety and efficiency of operations at forward, cost effective, timely...It’s all positive.” they’re going to do something and they do it.” a reasonable cost.” Urban Developer Residential Participant Residential Participant CLEAN ENERGY FUTURE GENERAL UNDERSTANDING OF ATCO INSIGHTS AND AA STRATEGY “It's nice to see companies like you taking initiative… “More education/information, increased market “Would be nice to learn more about where ATCO not waiting for changes in energy policy.” share and ways for people to use more gas.” is expanding because we’ll have to plan our services.” Residential Participant Major Land Developer Major Land Developer PROGRAM REFINEMENTS MAINS REPLACEMENT AFFORDABILITY “Sounds very reasonable, what you’ve done. "I think in the long term this is more economical, “Stability in prices is easier for people to deal with.” I’m happy.” less disruptive and more efficient.” Residential Participant Residential Participant Residential Participant WHAT CUSTOMER AND STAKEHOLDER INSIGHTS WERE REVEALED FROM PARTICIPANTS? RESIDENTIAL & SME RESIDENTIAL & SME CUSTOMERS WANT TO KNOW MORE LOW CARBON FUTURE Support a stable price Support for ATCO’s ...about ATCO and understand what ...is important, and customers 76% path for 2020-24 95% capital expenditure program makes up their bill support initiatives already underway TRUST IN ATCO EXCELLENT CUSTOMER EXPERIENCE ...to make right decisions to maintain ...customers want to engage with ATCO safety and reliability and support program enhancement MAINS REPLACEMENT PROGRAM ...supported, if it meant minimising long-term disruption HOW HAVE ATCO INCORPORATED THESE INSIGHTS INTO THE 2020-24 DRAFT PLAN? 01. 02. 03. 04. DESIGNED FOR THE LONG-TERM PROVIDES COST STABILITY CUSTOMER CENTRED MODESTLY PRICED ATCO's major initiatives will be designed to ATCO will create stability in distribution ATCO will have an ongoing relationship ATCO's price increases are modest and deliver benet to Western Australians well costs during 2020-24, providing customers with customers – engaging regularly, acceptable compared to other costs. beyond 2020-24 – future-proong the with surety and promoting competition to support and promote knowledge, Per customer costs are acceptable to network and supporting ATCO's low carbon amongst retailers education and awareness about gas, customers and minor changes are and energy innovation plans and new energy related initiatives deemed reasonable The Voice of Customer | Insights that matter to ATCO 1 The Voice of Customer program ATCO’s Voice of Customer program has been designed to drive and facilitate engagement with its customers and stakeholders, allowing their views to underpin ATCO's 2020-24 Plan which will be submitted to the Economic Regulation Authority. The Voice of Customer (VoC) program Deloitte were engaged by ATCO Insights from the Engage Phase has been designed to create a dialogue to facilitate their VoC program. The along with an overview of progress on the with customers and stakeholders across insights and findings discussed within 2020-24 Draft Plan were shared with them. five distinct phases through interviews and this report have been collected from During this time customers were invited workshops. Harnessing insights through the ATCO’s engagement with customers and to participate in discussions and provide VoC program will allow ATCO’s investment stakeholders during the Engage and feedback on key topics that would help plans to align with the long-term interests of Re-Engage Phases of the VoC program, to further refine ATCO's plans. customers and stakeholders. Whilst the VoC as observed by the Deloitte and program has been designed to support the ATCO teams. submission of ATCO's 2020-24 Draft Plan, it ATCO initially engaged with customers will not be limited to this period. It has been and stakeholders in October 2017 and designed to continue, with key touch points then re-engaged during February and throughout 2020-24. March 2018. T T T ENGAGE C RE-ENGAGE T T OCT 2017 NOV 2017 FEB - MAR 2018 MAY 2018 SEP 2018 Integrate customer Publish ATCO's Submit the final 202024 202024 insights planning customers Plan Harnessing insights through the VoC program will allow ATCO’s investment plans to align with the long-term interests of customers and stakeholders. 2 The Voice of Customer | Insights that matter to ATCO Engagement approach Customers and stakeholders were engaged through 13 workshops and 18 interviews. CUSTOMERS STAKEHOLDERS Residential Small/Medium Commercial/ Builders/ Peak/Industry Retailers Enterprise (SME) Industrial (C&I) Developers Bodies 6 workshops 4 workshops 8 interviews 3 workshops 4 interviews 6 interviews 65 participants 36 participants 7 participants Segments engaged: Segments engaged: C&I clients: Participants: Participants: Participants: • Northern Suburbs • Northern Suburbs • Austral Bricks • 101 Residential • Housing Industry • AGL • Southern Suburbs • Southern Suburbs • Mirvac • Danmar Homes Association • Alinta Energy • Eastern Suburbs/ • Eastern Suburbs/ • Six others • JWH • Master Builders • Kleenheat Association Hills Hills • Landcorp • Origin Energy • Master Plumbers • Mandurah/ • Pindan Homes • Perth Energy Rockingham and Gas Fitters • Redink Homes • Synergy • Urban Development • Satterley Institute of Australia (WA) How did ATCO engage with customers and stakeholders? three workshops, peak/industry bodies and all current licensed WA A representative age and gender mix of residential and SME retailers, engaged through one-on-one interviews. customers were recruited from the key regions across the Customers and stakeholders who had participated in the Perth Metropolitan area to participate in the program. Engage Phase were invited to participate in the Re-Engage Within the Engage Phase, eight group-based workshops were Phase with the intent to continue the dialogue and to share the facilitated to engage residential and SME customers. Each progress of ATCO's 2020-24 Draft Plan. A subset of the initial 94 customer participated in a single workshop determined by their customers accepted the invitation which led to 42 customers segment (customer type and region). ATCO’s largest C&I customers and stakeholders being re-engaged through five workshops were engaged through one-on-one interviews. Stakeholders and six interviews. included builders and developers who were engaged through The Voice of Customer | Insights that matter to ATCO 3 Engagement themes Dialogue with customers and stakeholders was focussed across five themes that aligned with ATCO’s 2020-24 Draft Plan. The five themes were explored with participants as part of both the Engage and Re-Engage Phases, with the intent to discover insights and conduct further validation on specific topics. ABOUT ATCO SAFETY, RELIABILITY AND GROWTH Topics for discussion: Topics for discussion: • Attractive qualities of natural gas • Reliability of gas supply and outages • About ATCO • Proposed capital expenditure programs for 2020-24 Priority preference for proposed capital expenditure programs • Components of a gas bill • • Refinements made to major capital expenditure programs, based • Playback as part of the Re-Engage Phase - key insights from the on revisions that were made to the plans following the Engage Phase Engage Phase through video and presentation • Option preference for the mains replacement program • ATCO’s new corporate strategy. implementation. AFFORDABILITY CUSTOMER EXPERIENCE Topics for discussion: Topics for discussion: What does good customer service look like? • Predicted price rise from the current five-year period to 2020-24 • • Channel preferences for engaging with ATCO. • Options for tariff prices over 2020-24 • Overview of the Capital Contributions Policy CLEANER ENERGY FUTURE • Playback on insights and key statistics revealed from the Engage Topics for discussion: Phase in relation to price increases and options for tariff prices over • Current incentives offered for investment in gas powered products the 2020-24 period • ATCO’s existing initiatives and future innovations (e.g. GasSola) • Confirmation of the predicted price rise from the current period to • Playback/update on ATCO’s energy hub initiative 2020-24 after updated financial modelling. • Playback/update on ATCO’s hydrogen
Load more

Recommended publications
  • Alinta Energy Sustainability Report 2018/19
    Alinta Energy Sustainability Report 2018/19 ABN 39 149 229 998 Contents A message from our Managing Director and CEO 2 Employment 50 FY19 highlights 4 Employment at Alinta Energy 52 Key sustainability performance measures 6 Employee engagement 53 Employee data 54 Our business 8 Supporting our people 55 Offices 10 Ownership 10 Our communities 60 Where we operate 12 Community development program 62 Electricity generation portfolio 14 Employee volunteering 62 Sales and customers 17 Sponsorships, donations and partnerships 64 Vision and values 18 Excellence Awards – community contribution 64 Business structure and governance 19 Community impacts from operations 65 Executive leadership team 20 Management committees 21 Markets and customers 66 Board biographies 21 Customer service 68 Risk management and compliance 23 Branding 72 Economic health 24 New products and projects 74 Market regulation and compliance 74 Safety 26 Fusion – our transformation program 77 Safety performance 28 Safety governance 29 Our report 80 Safety and wellbeing initiatives and programs 32 Reporting principles 82 Glossary 83 Environment 34 GRI and UNSDG content index 85 Climate change and energy industry 36 Sustainability materiality assessment 88 National government programs, policies and targets 39 Deloitte Assurance Report 96 State government programs, policies and targets 40 Energy consumption and emissions 42 Our approach to renewable energy 43 Energy efficiency and emission reduction projects 45 Environmental compliance 46 Waste and water 47 Case study 48 2018/19 Alinta Energy - Sustainability Report Page 1 Changes to our vision and leadership A message My comment above on our new vision to be the best energy company sounds a little different than in the past.
    [Show full text]
  • Western Australia: Electricity Networks
    WESTERN AUSTRALIA : ELECTRICITY NETWORKS Western Australia has The South West Interconnected System (SWIS) is WA’s primary electricity system. three major electricity In 2015-16, over one million electricity customers lived in the area networks that cover supplied by the SWIS, while around 46,000 customers lived in other parts different regions of the of the state. state: the South West SOUTH WEST INTERCONNECTED SYSTEM Interconnected System, North West The SWIS has a network of over 7,800 km of transmission lines. It includes Perth and spans from Albany (south) to Kalgoorlie (east), up to Interconnected System Kalbarri (north), as highlighted in green in figure 1. and regional power. Western Power is the main licensed distributor and Synergy is the largest licensed retailer within the SWIS. Synergy is the only retailer permitted to supply electricity to small-use residential and business customers who consume less than 50MWh per year. FACTSHEET: Western Australia Electricity Networks ©Australian Energy Council 2018. All rights reserved. Level 14, 50 Market Street, Melbourne VIC 3000 P +61 3 9205 3100 | E [email protected] | W energycouncil.com.au SWIS WHOLESALE ELECTRICITY MARKET In 1998 the Australian Government reformed the electricity to on-sell to businesses and electricity industry, and wholesale electricity in households. eastern and southern Australia began trading The WEM encourages competition among through the National Electricity Market (NEM). generators and retailers within the SWIS, which in WA and the Northern Territory are not connected turn, results in competitive prices for consumers. to the NEM. The vast size of Australia and the The design has similarities to the NEM in the east spread between heavily populated areas means coast (see NEM fact sheet) however there are that it is not economically sustainable to have a also important differences.
    [Show full text]
  • 2017/18 Abn 39 149 229 998
    Alinta Energy Sustainability Report 2017/18 ABN 39 149 229 998 Contents A message from our Managing Director & CEO 2 Employment 52 FY18 highlights 4 Employee engagement 54 About Alinta Energy 4 Diversity and equality 57 Key sustainability performance measures 6 Learning and development 57 Sustainability materiality assessment 8 Other employment arrangements 59 Our business 16 Our communities 60 Office and asset locations 22 Vision and values 24 Markets and customers 66 Business structure and governance 26 Customer service 70 Executive leadership team 27 New products and projects 71 Alinta Energy Directors 28 Branding and customer communications 73 Risk management and compliance 29 Economic health 30 Our report 76 Reporting principles 78 Safety 32 Glossary 79 GRI and UNSDG content index 80 Environment 38 KPMG Assurance Report 81 Climate change and energy emissions 40 Environmental compliance 49 Waste and water 50 2017/18 Alinta Energy - Sustainability Report Page 1 We also tailored a suite of products for Commercial & A message from the Industrial customers that give price certainty over the long run by allowing customers to participate in the wholesale market MD & CEO if prices fall, while also providing a protective price ceiling if the market rises. I am pleased to present our 2017/18 Sustainability Report, The success of these initiatives saw our total customer which provides our stakeholders with an update on Alinta numbers increase from 770,000 to over one million during Energy’s activities and impacts. It includes information on the year. The 30% growth in customer numbers resulted our values, strategic vision and annual performance across in a 28% increase in employees to 575 people which in finance, safety, employment, environment, community, turn necessitated moves to new office premises in Perth, markets and customers.
    [Show full text]
  • ERM Power's Neerabup
    PROSPECTUS for the offer of 57,142,858 Shares at $1.75 per Share in ERM Power For personal use only Global Co-ordinator Joint Lead Managers ERMERR M POWERPOWEPOWP OWE R PROSPECTUSPROSPEOSP CTUCTUSTU 1 Important Information Offer Information. Proportionate consolidation is not consistent with Australian The Offer contained in this Prospectus is an invitation to acquire fully Accounting Standards as set out in Sections 1.2 and 8.2. paid ordinary shares in ERM Power Limited (‘ERM Power’ or the All fi nancial amounts contained in this Prospectus are expressed in ‘Company’) (‘Shares’). Australian currency unless otherwise stated. Any discrepancies between Lodgement and listing totals and sums and components in tables and fi gures contained in this This Prospectus is dated 17 November 2010 and a copy was lodged with Prospectus are due to rounding. ASIC on that date. No Shares will be issued on the basis of this Prospectus Disclaimer after the date that is 13 months after 17 November 2010. No person is authorised to give any information or to make any ERM Power will, within seven days after the date of this Prospectus, apply representation in connection with the Offer which is not contained in this to ASX for admission to the offi cial list of ASX and quotation of Shares on Prospectus. Any information not so contained may not be relied upon ASX. Neither ASIC nor ASX takes any responsibility for the contents of this as having been authorised by ERM Power, the Joint Lead Managers or Prospectus or the merits of the investment to which this Prospectus relates.
    [Show full text]
  • Alinta Cogeneration (Pinjarra) Pty Ltd Electricity Generation Licence Performance Audit and Asset Management Review Report November 2013
    Alinta Cogeneration (Pinjarra) Pty Ltd Electricity Generation Licence Performance Audit and Asset Management Review Report November 2013 This report: has been prepared by GHD for Alinta Energy Pty Ltd; and may only be used and relied on by Alinta Energy Pty Ltd; for the purpose agreed between GHD and Alinta Energy Pty Ltd; as set out in section 1.1 of this report. GHD otherwise disclaims responsibility to any person other than Alinta Energy Pty Ltd; arising in connection with this report. GHD also excludes implied warranties and conditions, to the extent legally permissible. The services undertaken by GHD in connection with preparing this report were limited to those specifically detailed in the report and are subject to the scope limitations set out in the report. The opinions, conclusions and any recommendations in this report are based on conditions encountered and information reviewed at the date of preparation of the report. GHD has no responsibility or obligation to update this report to account for events or changes occurring subsequent to the date that the report was prepared. The opinions, conclusions and any recommendations in this report are based on assumptions made by GHD described in this report. GHD disclaims liability arising from any of the assumptions being incorrect. GHD has prepared this report on the basis of information provided by Alinta Energy Pty Ltd and others who provided information to GHD (including Government authorities)], which GHD has not independently verified or checked beyond the agreed scope of work. GHD does not accept liability in connection with such unverified information, including errors and omissions in the report which were caused by errors or omissions in that information GHD | Report for Alinta Cogeneration (Pinjarra) Pty Ltd - Electricity Generation Operating Licence Audit and Asset Management Review Report, 61/29527 | i Table of contents 1.
    [Show full text]
  • 20100219 Alinta Submission
    Wholesale Electricity Market Submission to Procedure Change PSOPC_2009_15 Dispatch Power System Operating Procedure Submitted by Name: Corey Dykstra Phone: 9486 3749 Fax: 9221 9128 Email: [email protected] Organisation: Alinta Sales Pty Ltd Address: 12-14 The Esplanade PERTH WA 6000 Date submitted: 19 February 2010 Submission Clause 2.10.7 of the Wholesale Electricity Market Amending Rules provides that any person may make a submission for a Procedure Change Proposal by filling in this Procedure Change Submission form. Submissions for Procedure Changes that relate to the Power System Operation Procedures should be submitted to: Western Power Networks - System Management Division Attn: Alistair Butcher, Market Strategic Development Manager GPO Box L921 Perth WA 6842 Fax: (08) 9427 4228 Email: [email protected] Submissions for Procedure Changes that relate to IMO Market Procedures should be submitted to: Independent Market Operator Attn: Manager Market Development & System Capacity PO Box 7096 Cloisters Square, Perth, WA 6850 Fax: (08) 9254 4399 Email: [email protected] 1. Please provide your views on the Procedure Change Proposal, including any objections or suggested revisions. Procedure Change Proposal By PSOPC_2009_15, System Management proposes to amend the Dispatch Power System Operating Procedure (PSOP) to eliminate perceived ambiguity in the interpretation and application of the Independent Market Operator’s (IMO) role in arbitrating disagreements that may arise between System Management and Verve Energy under Market Rule 7.6A.5(b). Alinta’s views Firstly, it is unclear to Alinta whether Market Rule 7.6A.5(b) provides a head of power for System Management to develop a procedure to govern the arbitration process to be followed by the IMO.
    [Show full text]
  • Gas HUB Participant ID Table
    HUB ID Table Registered Participant Retail Market Participant Type HUB ID AEMO Company ID 1st Energy Pty Ltd VICGAS Retailer FIRSTNGY 298 ACTEWAGL Distribution NSWACTGAS Network Operator ACTEWNWO 161 ACTEWAGL Retail NSWACTGAS Retailer ACTEWUSR 140 ADCHEM (Australia) Pty Ltd SAGAS Self Contracting User ADCHEM 312 AEMO MIBB interface for CSV and aseXML NSWACTGAS Market Operator AEMOMIBB N/A AGL Energy Sales and Marketing Limited NSWACTGAS Retailer AGLUSR 45 AGL Sales (Queensland) Pty Limited QLDGAS Retailer AGLQLD 42 AGL Sales Pty Limited SAGAS Retailer AGL 4 AGL Sales Pty Limited QLDGAS, VICGAS Retailer PULSE 4 AGL Sales Pty Limited WA Retailer PULSE WA Participant AGL Sales Pty Limited QLDGAS, VICGAS Retailer AUSPWRGAS - Deregistered 80 Agora Retail WA Retailer AGR WA Participant Agora Retail Pty Ltd VICGAS Retailer AGORA 270 Alinta Energy Retail Sales Pty Ltd QLDGAS, SAGAS, VICGAS Retailer ALNTARES 192 Alinta Energy Retail Sales Pty Ltd NSWACTGAS Retailer ALINTAUSR 192 Alinta Sales Pty Ltd WA Retailer ALS WA Participant Allgas Energy Pty Ltd QLDGAS Distributor APTALLGAS 82 Amanda Energy Pty Ltd WA Retailer AMDENGY WA Participant APA Gasnet Australia (Operations) P/L VICGAS Pipeline Operator GASNET 14 APR Parmelia WA Pipeline Operator CMSR WA Participant Aurora Energy Pty Ltd VICGAS Retailer AURORA - Deregistered 159 Ausnet Services Pty Ltd VICGAS Distributor TXUN 11 Australian Energy Market Operator NSWACTGAS Market Operator NAGMO N/A Australian Energy Market Operator SAGAS Market Operator REMCo N/A Australian Energy Market Operator
    [Show full text]
  • Energy in Western Australia 2021 Conference Program CONFERENCE DAY 1: Wednesday, 28 July 2021 Time Session
    Energy in Western Australia 2021 Conference Program CONFERENCE DAY 1: Wednesday, 28 July 2021 Time Session 8.00 Conference registration and arrival tea & coffee 8.45 Introduction by Day 1 Conference MC Kate Ryan, Coordinator of Energy, Energy Policy WA 8.50 Welcome to Country Vaughn McGuire 9.00 Opening remarks by Kate Ryan, Coordinator of Energy, Energy Policy WA 9.10 Minister’s Address Hon Bill Johnston MLA, Minister for Mines and Petroleum, Energy and Corrective Services International trends and global changes 9.30 United States policy and energy trends in a global context Speaker: David J. Gainer, US Consul General Synopsis: David will review the policy changes and direction of the new United States government in energy and climate change. The administration will become more active in international relations and this has implications for Australia and all energy producers. 10.00 Global energy trends Speaker: Professor Paul Stevens, Chatham House Synopsis: Global energy trends have recently been dominated by the transition away from fossil fuels. However, recently this has been impacted by the COVID-19 pandemic leading to a dramatic fall in energy consumption. Paul will discuss the two key questions that emerge. How quickly will lost fossil fuel demand return and has the pandemic speeded up or slowed down the transition? 10.30 Morning tea-sponsored by ATCO 11.00 The NEM and the WEM Speaker: David Swift, Deputy Chair, Energy Security Board Synopsis: There are common issues associated with running a power system with a high proportion of renewable, distributed, and asynchronous generation and storage. David will look at the market structures, the trends for the NEM to 2025 and, importantly, what we can learn from each other.
    [Show full text]
  • Coverage of the Horizon Power Electricity Network in the North West Interconnected System – Issues Paper
    16 October 2017 Zaeen Khan Public Utilities Office Department of Treasury Locked Bag 11 Cloisters Square WA 6850 Sent via email to: [email protected] Dear Zaeen Coverage of the Horizon Power electricity network in the North West Interconnected System – Issues Paper Alinta Energy (Alinta) welcomes the opportunity to comment on the Public Utilities Office (PUO) Issues Paper: Coverage of the Horizon Power electricity network in the North West Interconnected System (Issues Paper). Alinta’s detailed submission on the Issues Paper is enclosed. Alinta’s Coverage Application, and its submission to the Issues Paper, has demonstrated that the granting of coverage will promote competition in the retail electricity market that exists in the form of those customers supplied with electricity using the Horizon NWIS Network. This will occur through Alinta’s economically efficient use of the network and its services, and so aligns with the Code objective. Further, the benefits provided through lower energy costs and enhanced productivity will support and grow the contribution made by the NWIS geographical region, to benefit those in the region and the State more broadly. Given this and in circumstances where all three coverage criteria are satisfied, Alinta submits that the Minister should decide to cover the Horizon NWIS Network in accordance with the Code. If you wish to discuss this matter further please don’t hesitate to contact me on 08 9486 3709 or Jacinda Papps on 08 9486 3009. Yours sincerely Ken Woolley Executive Director Merchant Energy Issues Paper – Coverage of Horizon Power electricity Network in the North West Interconnected System Alinta Energy Submission 16 October 2017 Issues Paper – Coverage of the Horizon Power electricity network in the NWIS Alinta Energy Submission Page 1 of 51 Table of Contents Table of Contents .................................................................................................................
    [Show full text]
  • Alinta Cogeneration Wagerup Pty Ltd
    Alinta Cogeneration Wagerup Pty Ltd Electricity Generation Licence (EGL 6) 2017 Asset Management System Review Report December 2017 Deloitte Risk Advisory Pty Ltd ACN 611 748 184 Brookfield Place, Tower 2 123 St Georges Terrace Perth, WA, 6000 Australia Phone: +61 8 9365 7000 www.deloitte.com.au Mr Steve Altschwager General Manager Power Generation (Acting) Alinta Cogeneration Wagerup Pty Ltd The Quadrant, 1 William Street Perth, WA 6000 11 December 2017 Dear Steve Alinta Cogeneration Wagerup Pty Ltd Electricity Generation Licence (EGL 6) – 2017 Asset Management System review report We have completed the Electricity Generation Licence Asset Management System review for Alinta Cogeneration Wagerup Pty Ltd for the period 1 July 2013 to 30 June 2017 and are pleased to submit our report to you. I confirm that this report is an accurate presentation of the findings and conclusions from our review procedures. If you have any questions or wish to discuss anything raised in the report, please contact Andrew Baldwin on 0414 924 346 or me on 0411 603 644. Yours sincerely Richard Thomas Partner Deloitte Risk Advisory Pty Ltd Contents 1 Independent Reviewer’s report 1 2 Executive summary 3 3 Summary of ratings 14 4 Detailed findings, recommendations and action plans 17 5 Follow-up of previous review action plans 48 Appendix A – Review plan 50 Appendix B – References 51 Appendix C – Post review implementation plan 53 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity (and in Australia this is the partnership of Deloitte Touche Tohmatsu).
    [Show full text]
  • The Hydrogen Strategy Update
    The hydrogen strategy update Tuesday 8 October 2019, 7.00am to 9.30am Grand River Ballroom, Pan Pacific Perth MAJOR SPONSORS www.ceda.com.au agenda 7.00am Registrations 7.30am Welcome Paula Rogers State Director WA, CEDA 7.35am Opening keynote address The Hon. Alannah MacTiernan MLC WA Minister for Regional Development; Agriculture and Food; Ports 7.45am Keynote presentation Dr Alan Finkel AO Chief Scientist of Australia 8.05am Breakfast 8.25am Moderated discussion and questions with Jeff Connolly, Chairman and Chief Executive Officer, Siemens Bernadette Cullinane, Partner and Australian Oil, Gas & Chemicals Leader; Global LNG Leader, Deloitte Terry Kallis, Executive Chairman, Hydrogen Renewables Australia Luc Kox, Commercial Manager, Hazer Group Russell James, General Manager, Business Development West, ATCO 9.25am Vote of thanks Paula Rogers State Director WA, CEDA 9.30am Close sponsor Major Event Sponsor ATCO Twitter: @ATCOAustralia ATCO’s global customers depend on them to solve their challenges – big and small. With diverse products and services across many industries, ATCO are a one- stop provider of integrated energy, housing, transportation and infrastructure solutions. They provide customers with innovative, sustainable solutions in the sectors that are fundamental to global growth and prosperity: housing, real estate, energy, water, transportation and agriculture. From the delivery of efficient and reliable energy for homes, businesses and communities, to affordable temporary and permanent buildings, they build communities, energise industries and deliver customer-focused solutions like no other company in the world. ATCO has been serving Australian businesses since 1961, originally leveraging their Structures & Logistics expertise to support the resource sector in Australia, moving into the supply and management of energy in the 1990s.
    [Show full text]
  • Verve Energy Review August 2009
    Verve Energy Review August 2009 The Hon Peter Collier Minister for Energy 11th Floor, Dumas House 2 Havelock Street West Perth WA 6005 25 August 2009 Dear Minister, Verve Energy Review Earlier this year you requested a review regarding Verve Energy’s financial situation and outlook. This review has now been completed and is attached. The report considers the reasons for Verve’s historical financial performance, its current outlook and options for addressing a number of identified issues with respect to the structure of the market and government owned entities that service the South West Interconnected System. This review has been conducted with the detailed consultation of Verve Energy, Synergy and other relevant government entities and departments. All of the consulted parties have been supportive and constructive with respect to the provision of information and the review process in general. The review and attached report was completed with the assistance of Deloitte-management consultants, and Oakley Greenwood-energy market specialists. I thank them for their support in assisting in this review. Yours sincerely Peter Oates Consultant Contents 1 Introduction 4 2 Executive Summary 5 2.1 Introduction 5 2.2 Key findings 5 2.3 The case for change 7 2.4 Recommendations 8 2.5 Structural options 10 3 Terms of Reference and Approach 13 4 Key priorities 14 4.1 Reliability 14 4.2 Competition and cost efficiency 14 4.3 Protection of the State’s credit rating 15 4.4 Return on investment 15 5 The South West Interconnected System 16 6 Evolution of
    [Show full text]