MMU MCO Report 28-04-2020
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Our Finest Hour MMU’s Response to COVID-19 and MCO A definitive summary of the university’s collective response to the global pandemic, in ensuring continuity of the academic process and campus operations 30 April 2020 Message from the Acting President The COVID-19 global pandemic is an event unlike anything humanity has faced in the modern era. Since we have no idea how cataclysmic it would be compared to prior outbreaks, such as the 1918 Flu pandemic, or the 14th century Black Death, we have no choice but to disrupt our collaborative way of life, or face contracting and succumbing to the disease. However, life must go on. Each of us must remain true to our vocation, come what may. Obstacles were meant to be overcome, gaps to be bridged, puzzles to be solved. As such, for academicians, our dedication towards nurturing the future leaders of the country should not waver. Fortunately, on 18th March 2020, the Ministry of Higher Education released to the media an FAQ which provided guidance for institutes of higher learning in the country during the Movement Control Order (MCO). Among other things, the FAQ expressed that the Ministry was cognizant that a number of universities were ready to deliver its courses online, due to the availability of requisite infrastructure, as well as lecturers who were capable of utilizing said facilities. MMU was established by government mandate to be a game-changer in Malaysian academia. It was for that reason that MMU, from day one, had put in place the requisite infrastructure for online teaching and learning, which was continuously upgraded over the years. Now, MMU has been pushed to be agile, so as to help ensure that Malaysian further education is not foiled by COVID-19. Of course, to effectively deliver virtual classes, a host of attendant support services are required, just like in traditional, off-line institutions. The limitations imposed by the MCO, however, necessitated unique approaches be used in delivering these services, so that the nation’s efforts in disrupting COVID-19’s chain of infection would not be rendered for naught. This document is a summary of the services and responses that were made by MMU, so as to make possible its continued teaching and learning processes, despite the reduced mobility of not only staff, but also students, during the MCO. The MMU Covid-19 response was coordinated by the university's Crisis Management Taskforce (CMT). I would like to take this opportunity to thank all the staff of MMU, both academic as well as support, for their hard work in implementing the CMT’s counsel. I am inspired by Winston Churchill in hoping that, years from now, when our successors look back at what the university has achieved, they will look at the gargantuan impediment we are currently facing, and they will say, “Instead of cowering in fear, they found ways to overcome; it was indeed their finest hour.” I would also like to thank MMU students for their understanding, patience and determination as we navigate through this period of time. PROFESSOR. DR. HO CHIN KUAN Acting President / Vice President (Academic and Internationalisation) 02 MMU’s Response to COVID-19 and MCO REPORT SUMMARY This summary covers MMU's MCO-driven responses across ten areas, which, cumulatively, span the entirety of a university's operations. ACADEMIC SERVICES STUDENT SERVICES 1 2 AND WELFARE TEACHING AND IT SERVICES & 3 LEARNING DELIVERY 4 LEARNING RESOURCES HUMAN CAPITAL SAFETY AND HEALTH 5 6 MANAGEMENT CAMPUS RESEARCH 7 8 DEVELOPMENT SOCIAL BUSINESS CONTINUITY 9 10 RESPONSIBILITY 03 MMU’s Response to COVID-19 and MCO 1 ACADEMIC SERVICES Behind the teaching and learning process, there exists an extensive system that not only keeps track of each students’ progress, but provides support so that they only need to worry about what they should, which is studying. During the MCO, that extra bit of service would go a long way in helping students cope with the situation. MATTERS RELATED TO FINAL APPEAL FOR REINSTATEMENT - EXAMINATION TRIMESTER 2 ‘DISMISSED’ STATUS 2019 / 2020 Announcement was made to students on To facilitate the process of the reinstatement 03/04/2020 to inform them on the release of during COVID-19, there is NO Special results and matters related to Completion Academic Program (SAP) conducted in Status for Foundation and Diploma Students, Trimester 3 2019/2020. Thus, student’s status Bachelor Status Activation, Term Activation & will be immediately updated upon the Subject Registration, Auto Credit Transfer, and decision by the Student Appeal Committee Appeal for Remarking. (SAC). Students can later proceed to register for subject. LEAVE OF ABSENCE AND SUPPLEMENTARY EXAM REQUEST CHANGE OF FACULTY/MAJOR In line with the MCO, the supplementary Students who want to apply for leave of exam of Trimester 2 2019/2020 will be absence (LOA) or to change subjects, conducted during the Study Leave Break of faculties or majors, may apply for the service Trimester 3 2019/2020. The exam schedule online. The respective faculties will update was released on 18th April 2020. and notify students on the outcome of their applications. THE COMMENCEMENT OF FINAL EXAMINATION FOR TRIMESTER 3 2019/2020 & TRIMESTER 3 AND MUET SUBJECT REGISTRATION The Management decided to commence To minimize the impact of the spread of Trimester 3 2019/2020 in a virtual mode. This Covid-19, final exam will be replaced with allows learning and teaching via online and alternative assessments. However, where students can register their subject online possible, final exams will be conducted, for through CaMSys. which students will have to be present on campus. As for MUET, the students are advised to get updates from Majlis Peperiksaan Malaysia’s SCHOLARSHIPS website. A total of 95 Entrance Scholarships and 12 Merit Scholarships are offered to Foundation and Degree students respectively. These scholarships will enable more study opportunities at MMU. 04 MMU’s Response to COVID-19 and MCO 1 ACADEMIC SERVICES PRE-COURSE ENROLMENT FOR TRIMESTER 1 CONVOCATION 2020 2020/2021 Students may proceed with Pre-Course Following the guidelines from National Enrolment without going through the Security Council (NSC), Ministry of Health, and face-to-face consultation requirement of the Ministry of Higher Education (MOHE) on social Academic Advisory System. Students may distancing and prohibitions on large update accordingly starting from 1 June 2020. gatherings, the convocation for year 2020 will be postponed to year 2021. Nevertheless, students will be able to obtain their academic transcripts and degree scrolls in September 2020. E-REGISTRATION & E-IMMERSION New students who enrolled for Trimester 3 2019/2020 experienced their registration and immersion online for the first time ever. The event was held from 8 April until 12 April 2020. Dubbed as E-Registration and E-Immersion, the students received a step-by-step guideline to register themselves as MMU students. They also underwent the immersion programme which provided them more information on campus resources, programmes and services. This was the inaugural session organised by MMU for its new students, and we received good response regarding the virtual experience from new students through a survey conducted by the Student Affairs Division (STAD). The students also shared some constructive feedback to better the E-Registration and E-Immersion. All in all, the E-Registration and E-Immersion enabled MMU to proceed with the registration of its new students, as well as conduct their orientation process, despite MCO restrictions physical gatherings. 05 MMU’s Response to COVID-19 and MCO 2 TEACHING & LEARNING PROCESS The teaching and learning processes are the bread and butter for every institution of higher learning, MMU included. In Malaysia, the process has been, for the most part, traditional, in the sense that the services were dispatched through the classroom setting. In order to ensure that MMU’s academic services are not disrupted, the following have been put into place. TEACHING AND LEARNING STAFF TRAINING & VIRTUAL VIA VIRTUAL CLASSES FOR CLASSES INFO KIT TRIMESTER 3 2019/2020 Virtual classes are implemented to all levels of ADEPT (Academic Development For studies including Foundation, Diploma, Excellence In Programmes And Teaching) Degree, Masters and Ph.D. and its TALENTs had conducted a series of trainings on conducting virtual classes to both Lecturers will prepare and deliver their classes academic and non-academic staff. from their respective homes and students will participate in the virtual classes from home or Virtual Classes Info Kit, which contains salient the hostel (for those who are not able to return information and best practices, have been after Tri 2 2019/2020). As for administrative distributed to all students before the task, staff will provide support and services beginning of the new trimester. from home. PLATFORM FOR ONLINE TEACHING AND LEARNING The learning process is executed through MMLS, Google Classroom, Google Meet and other digital learning tools. On top of that, continuous assessments will be conducted through digital means. CHALLENGE & SOLUTION Internet connectivity is the main concern when it comes to virtual classes. Some students may not have access to adequate internet connectivity. To tackle this issue, Unifi Mobile offered a special unlimited high-speed data package with unlimited hotspots to MMU students. This initiative was announced to students on 5 April 2020. 06 MMU’s Response to COVID-19 and MCO 3 STUDENT SERVICES & WELFARE During this time, an important goal of the university is to ensure the well-being and welfare of students. Hence, the university has decided to offer a helping hand to those who might need it, especially pertaining to physical and mental health as well as financial ability. Furthermore, post-MCO measures are also essential to ensure student life continuity.